Information Records Manager Jobs

Ealing and Hounslow Community Voluntary Service (EHCVS) is a registered local charity with over 30 years of experience supporting voluntary and community sector (VCS) groups in Ealing and, since 2012, in Hounslow. Our mission is to enhance the quality of life for less advantaged individuals by empowering local charities and volunteer organisations.

In this rapidly changing world where our sector continues to face many challenges and take on new opportunities, it is highly appropriate that Ealing CVS undertake reviewing and planning for the next three years. Consulting with our stakeholders has been a refreshing process. It has allowed us to study how well we delivered our core themes developing, connecting, representing, and innovating with the third sector in Ealing and Hounslow - and to establish new and more relevant work themes for future delivery. Ealing CVS is a second-tier organisation that works with local charities and voluntary organisations in Ealing and Hounslow. Its overall aim is to provide a professional and effective service to local voluntary organisations through assistance, forming consortia, and bidding for major tranches of funding aimed at improving the lives of the local communities.

The Freelance Communications Officer will be responsible for developing and implementing communication and marketing strategies that enhance the visibility and impact of Ealing and Hounslow CVS. This role will support our mission by effectively promoting our services, programs, and events to a broad audience, including local communities, stakeholders, and potential funders.

**Key Responsibilities:**

**Communication Strategy:**

- Develop and execute a comprehensive communication strategy to raise awareness of EHCVS’s work.

- Create compelling content for various platforms, including newsletters, press releases, websites, social media, and other marketing materials.

- Ensure consistent messaging and branding across all communication channels.

**Marketing Campaigns:**

- Plan and implement targeted marketing campaigns to promote EHCVS’s programs, services, and events.

- Use digital marketing techniques to reach a broader audience, including SEO, email, and social media advertising.

- Analyse the effectiveness of marketing campaigns and adjust strategies as needed.

**Content Creation and Management:**

- Write and edit content for newsletters, blogs, reports, and promotional materials.

- Manage and update EHCVS’s website and social media accounts with engaging and relevant content.

- Coordinate with team members to gather information and stories that highlight EHCVS’s impact.

For more information see the recruitment pack. 

Senior Programmes Officer

Generating Genius connects students from disadvantaged backgrounds with universities and top businesses in STEM through our various programmes.

The Position

We’re looking for a highly motivated senior programmes officer with excellent organisational and interpersonal skills to run the Schools’ Outreach programmes. These include, but are not limited to, Work Experience Programmes, Corporate Mentoring Programmes and Corporate Insight Days

Annual Rate: £35,000 to £38,000 (pro rata)

Location: This role is mainly remote but there will be a requiremment to travel to schools, companies and event venues across England. Candidates must be based in England and must have the right to work in the UK.

Job Type: 12 months Fixed Term Contract – Full Time (35 hours per week)

Earliest Start Date: Immediate

Security Clearance: DBS Clearance and references will be required.

We are unable to offer sponsorship for candidates who do not have the right to work in the UK.

About the Role

We're seeking an experienced, enthusiastic Senior Programmes Officer (SPO) who is passionate about supporting online and offline learning and programmes. In this role, you will lead the launch of our inaugural online programmes. Your primary responsibility will be to provide day-to-day administrative support for our online and offline schools programmes, collaborating closely with schools and corporate mentors to guarantee a holistic student experience.

If you're someone who thrives in a fast-paced, delivery driven, environment, is committed to delivering high-quality services, and is passionate about advancing online and offline schools programmes, we encourage you to apply. Join us in shaping the future of digital learning at Generating Genius.

Responsibilities and Duties:

● Managing our Generating Genius Schools Outreach programmes

● Leading the launch of our inaugural Online Schools Outreach programmes

● Reporting and creating evaluation models for Schools Outreach programmes

● Monitoring and reporting on student progress during and after programmes

● Organising and creating work experience programmes, mentoring programmes and industry skills workshops

● Run a high-volume rolling student and corporate volunteering mentoring campaign

● Organising and attending events

● Representing the organisation with companies, schools, teachers, and parents

● Ensure compliance with all necessary health and safety legislation for every event.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Demonstrable programme administration experience

2. Excellent written and verbal communication abilities, enabling independent drafting of documents, virtual learning content, and correspondence tailored to diverse audiences.

3. Proficient in numerical analysis, with a keen eye for detail and accuracy when handling complex data, employing a data-driven decision-making approach.

4. Experience in the use of student records systems and virtual learning environments, including proficiency in managing online assessments.

5. Proven experience in stakeholder management, with the ability to interact confidently and professionally with a wide range of stakeholders across two separate areas.

6. Strong time management and organisational skills, adept at meeting tight deadlines and managing competing priorities, particularly across Schools, with a willingness to seek and utilise support as needed.

7. Customer service experience, coupled with the ability to address complaints and service issues efficiently and professionally.

8. Experience of collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously, along with a dedication to fostering equality and diversity in the workplace.

Additional Required Attributes:

● Confident public speaker and presenter

● Workshop facilitator

● Able to create interactive and interesting activities for both online and in-person events

● Happy working with spreadsheets

● Event Planner

● Regular reporting and evaluation creating and writing skills

Desirable criteria 

1. Knowledgeable about e-learning technologies within an educational context, and up to date with current trends in digital education.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

Please email your CV and a cover letter outlining why you’d like to work in our team.

A well-established UK charity is seeking an experienced Database Officer to join their Development team. This role is integral to the charity’s transition to Salesforce CRM, ensuring smooth data migration and the implementation of new fundraising processes.

Key Responsibilities:

• Serve as the Development team’s lead for the new CRM database.
• Collaborate with team members to ensure appropriate data migration and accessibility/reporting.
• Support the team in using the new database, ensuring the functionality of events, reports, templates, and other features.
• Use the new CRM database to develop processes for organising and managing fundraising appeals and communications.
• Manage all individual giving information (regular giving, one-off gifts, and legacies) in the CRM, proactively enhancing the data.
• Coordinate with team members to develop/enhance donation webpages linked to the new CRM.

Person Specification:

• Knowledge of CRMs in a fundraising context, preferably Salesforce.
• Understanding of fundraising regulations, data protection (including GDPR), and compliant data capture and recording.
• Experience with organisational/database change projects.
• Experience with mapping out the process for data migration

What’s on Offer:
​​​​​​​This is a 10-12 month contract role based in central London, offering hybrid working with a requirement to be in the office 2-3 days a week. The salary for this position is £33,545.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Ealing, London or Pitsea, Essex

We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles.  If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.

Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.

You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.

A bit about us: 
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays

Here just a few of the benefits for working at Peabody: 

• 30 days’ annual holiday plus bank holidays  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal  
• 4 x salary life assurance
• Up to 10% pension contribution
• The opportunity to broaden your skills and enhance your professional development

Closing date: 23 August 2024.

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in Whitechapel, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About the Role

The Head of US Death Penalty Projects is responsible for overseeing Reprieve’s work against the death penalty in the United States of America.

 Background to Reprieve’s work against the death penalty in the US

 Reprieve has worked against the death penalty since our founding. In recent years we have built a particular specialism in issues relating to lethal injection, the most popular execution method in the US. Lethal injection has been touted as a more humane than other methods – a modern, clean, clinical way to execute. This couldn’t be further from the truth. Lethal injection executions go wrong more often than any other execution method, often resulting in prolonged and torturous executions, commonly known as “botched” executions. Through our work we aim to dispel the myth of the humane execution, working with allies across medicine, business and other sectors to end the misuse of medicines and medical technology in executions.

The existing portfolio of work includes litigation, investigation and analysis, corporate engagement, a wide range of public and private advocacy, and developing and maintaining world-leading expertise on execution methods, particularly the jurisprudence and science relevant to lethal injection.

About You

You will be responsible for developing and implementing strategies in which each of Reprieve’s methodologies—investigation, litigation, casework political and public engagement, support for and (where possible and appropriate) advocacy with affected communities—connect with one another to achieve positive outcomes in the death penalty landscape and address structural rights violations.

Location, contract and salary

The role is a full-time, permanent position with a salary of £59,226 per annum less any required deductions for tax and national insurance. Reprieve works across a number of jurisdictions; as such this is a role that may require work outside of core hours from time to time. Reprieve operates a hybrid working model and we require staff to work a minimum of 40% from the London office and the rest of the week from home. 

 Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of non-financial benefits to employees. We welcome applications from a range of backgrounds. 

Further information and how to apply

Please see the job description and person specification for full details including information on how to apply. Applicants must have the current right to work in the UK. The deadline for applications is 23:59BST on 01 September.

You’ve got proven administrative experience and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship’s YUVA service in Surrey as an Administrator. 

The YUVA service supports young people aged 11-18 who have used violence or abuse toward family members or intimate partners. Our behavioural change programme works to help young people identify their abusive behaviours and develop healthy coping and communication patterns.

In this role, you will provide a range of admin support to the team which will include taking and managing referrals into the service, keeping database and client records, facilitating room and interpreter bookings and attending, contributing to and taking minutes at team meetings.

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of maintaining computer databases. It goes without saying that you are able to prioritise a busy workload and work to deadlines and you’ll be keen to work within an organisation that works both with young people who use abuse and families who have experienced domestic violence.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. 

This is a permanent role requiring the post holder to work 22.5 hours per week.

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

To apply, please send a CV and covering letter explaining why you feel you are right for the role.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Casework Administrator

We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent

customer service to stakeholders and cover other administrative functions within the organisation.

Position: Casework Administrator

Location: Reading/hybrid

Hours: Full-time, 35 hours (part-time and job share working considered)

Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)

Contract: Permanent

Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.

Closing date: 05 August at 10am.

About the Role

The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through the review process.

Key responsibilities include:

• Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
• Logging complaints forms
• Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
• Monitoring university compliance with recommendations/requests made
• Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
• Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
• Recording accurate information on our database and spreadsheets

About You

You will have excellent interpersonal and communication skills, including on the telephone.   Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial.  Or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment, we would love to hear from you.

You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.

About the Organisation

The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.

The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.

You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

ABOUT BOND

Bond is the UK network for organisations working in international development. We unite and support a diverse network of over 400 civil society organisations to help eradicate global poverty, inequality and injustice. We strengthen and champion the sector to make international development more efficient and effective. We work to influence governments and policy-makers, develop the skills of people in the sector, share expertise, and build organisational capacity and partnerships.

MAIN PURPOSE OF THE JOB

We are looking for maternity cover for our current Salesforce Adviser. 

The role is responsible for the management and development of the Salesforce CRM, which is Bond’s primary source of data and is used for essential business including member administration and engagement, managing contacts, event bookings, feedback forms and lead management. This role is managed by the Membership and Marketing Manager and works across all Bond teams and CEO.

In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system.

Working across the organisation, the postholder is responsible for maintaining and developing Bond’s CRM (Salesforce). This includes improving the overall structure of the system including creating new record types and fields, automations via workflows, taking responsibility for data cleansing processes, developing and adapting pipelines and updating reporting and dashboards to serve the organisation.

The role is pivotal in providing high quality data to support strategic decision-making across the organisation, with a primary focus on data to support member retention and acquisition and build stakeholder engagement. This involves supporting staff members to ensure that all activity with members and stakeholders is logged and held in Salesforce as a single source of truth. 

The role works closely with colleagues to maintain the associated Salesforce Community Cloud platform – the place where members communicate with each other through the Bond working groups and customers connect to our events, corporate partners, Bond Supplier Directory and recruitment services.

The post-holder will work with other team members to ensure that Bond’s digital infrastructure is seamlessly integrated with Salesforce, including its finance systems, e-marketing, events and other systems. 

KEY TASKS / OBJECTIVES WITHIN THE CONTRACTED PERIOD

• Manage and develop Salesforce over the course of the contract ensuring any changes made are documented in Bond’s Digital HQ
• Ensure Salesforce is enabled so that all Bond’s activities with members and key stakeholders can be accurately logged and reported on – to give us an accurate and true picture of the level of engagement of our members
• Build the data culture in the organisation and upskill staff to use Salesforce efficiently and effectively – including data collection, automated processes and reporting - to ensure cross-organisation use
• Continue the implementation of Bond’s Salesforce Data Cleaning project
• Continue supporting the Certinia Consultant and Finance team with the improvements to the Certinia Finance System. 
• Ensure the Salesforce back-up and disaster risk recovery solution is maintained and respond to any data breaches, alerts or notifications
• Set up and rollout new SF Community Cloud updates (eg: the events package)
• Troubleshoot and find solutions to any SF technical issues
• Contribute to the development and implementation of Bond’s digital strategy
• Contribute to relevant Bond/team strategies and plans and the annual planning and budgeting cycle.

MAIN RESPONSIBILITIES

Salesforce development, integration and user adoption

• Lead the ongoing strategic and operational development of Salesforce to ensure it continues to meet Bond’s business needs. 
• Design and implement new processes where needed, trialling different approaches and suggesting improvements to enhance data capturing for future reporting needs.
• Work collaboratively across teams within Bond to ensure Salesforce meets their needs, including researching and implementing additional add-ons where required. 
• Ensure Salesforce is maintained, developed and improved and integrated with other Bond systems as required.
• Troubleshoot issues and provide technical support to ensure they are resolved.
• Be the main point of contact for all Salesforce queries and issues within Bond.
• Provide training, support and advice to enable Bond staff to confidently use Salesforce on a daily basis. This includes setting up and inducting new Bond staff and the development of clear and consistent processes and procedures.
• Create, update and maintain documentation around digital processes and systems. 
• Keep abreast of the latest Salesforce developments and use this knowledge to make improvements to Bond’s Salesforce architecture and features.
• Work alongside Digital Projects Adviser to develop and implement Bond’s digital strategy

Data gathering, analysis and reporting

• Implement a standard approach to data capture and reporting to ensure that the information contributes to Bond’s overall perspective on member, customer and stakeholder engagement.
• Implement Bond’s Data Cleansing project, ensuring old data is removed from the system, working with Bond’s Business and Operations manager/Data Protection Officer to ensure that data is held in accordance with Bond’s data protection policy.
• Monitor and maintain Bond’s data back-up and disaster recovery solution and processes
• Set up reports and dashboards to enable staff to monitor, analyse and report on their work and activity and gain insights to inform business and service development.

Member experience and community website

• Maintain, develop and improve Salesforce Community Cloud
• Work alongside the Digital Projects Adviser to test and update custom-built packages where required
• Update and maintain the digital projects tracker, ensuring projects are prioritised as per the business requirements
• Work with external suppliers as required.

PERSON SPECIFICATION

Essential

1. Certified Salesforce Administrator Credential OR extensive Salesforce Administrator experience at an international development or third sector organisation.
2. Demonstrable experience and proactive approach to improving CRM functionality to meet business need.
3. Demonstrable understanding of process automation tools, such as Process Builder and Flows.
4. Experience of using Salesforce to create reports and dashboards and extract data in order to develop customer/stakeholder insight.
5. Experience of integrating Salesforce add-ons.
6. Experience of managing a complex data cleaning project.
7. Excellent written and verbal communication skills, also showing a technical competence when liaising with developers.
8. Good organisational skills: ability to oversee multiple projects and prioritise resources where necessary and work on own initiative to deadlines.
9. Creative thinker and a problem solving “can do” attitude.

Desirable

• Experience of salesforce community cloud.
• Experience of working in a membership organisation.
• Experience of using content management systems and/or e-commerce systems.
• Experience of using integrated CRM and e-marketing systems (ie, Campaign Monitor for Salesforce).

BENEFITS

Bond offers a competitive salary and benefits package including: 

• 27 Days Annual Leave + Bank Holidays, with additional staff privilege days, normally between Christmas and New Year 
• 7% pension contributions (staff pay 3.5%)
• Flexible working hours (Hybrid working – 1 day, minimum in the office per month) 
• Staff Development days 
• Perk Box access 
• Employee Assistance Programme 
• WeCare (Health and wellbeing services, including access to 24/7 online GP services, second medical opinion, mental health support such as counselling, guidance from health professionals, burnout prevention, life event counselling, get fit programmes, nutritionist advice, etc. – for staff and immediate family) 
• Interest free season ticket loan 

HOW TO APPLY

To apply, submit your CV and Cover Letter by midnight on Sunday 18th August 2024.

In the Cover Letter we expect you to set out:

• Why you are interested in this role
• How you meet the role requirements
• Your understanding of equity, diversity, inclusion and why it matters in this role

BOND AND EQUAL OPPORTUNITIES

Bond values diversity and works to advance equity and inclusion. All staff have a responsibility to ensure that they are being open, accepting and respectful to all that they come into contact with within their work at Bond, regardless their protected characteristics. Acting in accordance with the AEDI policy, Bond staff must contribute to our inclusive organisational culture ensuring that they are aware of and respond appropriately to micro-aggressions, racism, sexism, LQBTQ+ misconduct and disability equity. Bond Staff must not be bystanders, and must report when they witness any unacceptable behaviour. 

 In order to assess and ensure the continued effectiveness of Bond’s Equal Opportunities Policy, all applicants are asked to complete a short questionnaire when applying. You are not obliged to answer the questions but the more information you supply the more effectively we can monitor our equal opportunity practices. Completion of all questions is voluntary and failure to answer any question(s) will not affect your application in any way.

The information you supply will be treated in confidence and will not be seen by any member of the selection panel responsible for the appointment. The questionnaire will be detached from your CV and cover letter, stored anonymously and used purely to provide statistics for monitoring purposes. 

SUBJECT OF EMPLOYMENT AT BOND

If successful, you must have the right to work for the duration of your contract at Bond. All offers of employment will be subject to satisfactory references. Bond also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

We are looking for a part time (25 hours per week) Salesforce Administrator to support with grants administration for a small community focused grant giving foundation. Above all else, you will need to have excellent attention to detail, and be enthusiastic, hard-working with a can-do attitude.  They work in a fast-paced, but friendly and supportive environment, where you can be sure that your contribution will have a real impact on the charity's ability to deliver its vital work to thousands of young people. This role is part time and is 3 days in their Oval office per week and is expected to last 2-3 months, so you must be immediately available.
 

• Responsible for day to day running of database (Salesforce) for the grants team.
• Ensuring all donations and grants are correctly recorded on the database and thanked appropriately.
• Help maintain accurate, consistent, and reliable information about supporters for fundraising and relationship-development purposes
• Assist with data segmentation, creating data lists for mailing, correct recording and analysis of income for development purposes.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

We are currently looking for an Operations Administrator to join us at The Duke of Edinburgh's International Award Foundation. 

Not all learning happens in the classroom. In fact, some of life’s most valuable lessons happen in the least likely of places.

This is where The Duke of Edinburgh’s International Award (the Award) comes in.

Founded nearly 70 years ago, the Award is a global, non-formal education and learning framework which operates in more than 120 countries and territories.

Open to all 14 to 24-year-olds, regardless of their background, culture, or physical ability, the Award aims to challenge young people to discover their potential and find their purpose, passion and place in the world, while working towards a globally recognised accreditation.

The Operations Administrator will work closely with the broader Operations team to provide centralised communication and administrative support, and effective coordination across all aspects of the work of the Operations team.

As this role is central to the work of the Operations team, the person will need to be proactive, organised, and able to juggle multiple tasks and deadlines. As well as being the key link between the Operations team and the Research and Communication teams, they will need to be able to work well with the wider organisation and provide excellent customer service to a variety of stakeholders globally. A key focus of the role will be to ensure data accuracy across a variety of platforms, drafting and coordinating centralised communications with Operators, and support reporting on the activities of the Operations team. The successful candidate will not only have strong administrative skills and experience but will also have strong experience within communications and/or research.

Please see the recruitment pack for more information on key responsibilities for the role. 

The closing date for applications is Friday 9 August by 12 noon EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Mass Fundraising to lead the charity’s Mass giving strategy - in particular Cash Appeals, Regular Giving, Gaming and Legacy – and to lead the Innovation team for all of Fundraising.

Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The role of Associate Director of Mass Fundraising will be responsible for driving lifetime value and net contribution through ever-improving CPAs, strong awareness, engagement and retention strategies.

You will use your omni-channel marketing skills to oversee your team leading the charity’s cross-organisational Christmas and Great Daffodil Supporter-facing campaigns, ensuring the campaigns deliver income, cold recruitment and brand awareness, becoming moments the whole organisation engages in.

You will also ensure the innovation team focus on £1million plus income opportunities, whilst also providing teams with some support in them running their own optimisation projects. You will use your marketing skills to ensure the Innovation strategy is insight and data-led and that the organisation can run innovative projects quickly and agilely.

Marie Curie are seeking candidates who have senior-level leadership experience in a fundraising environment with a successful track record in mass fundraising and marketing. You should be able to demonstrate strong acquisition and retention results throughout your career and experience leading significant campaigns and in managing multi-million pound income and expenditure budgets.   You will also have a proven track record in managing large, high-performing teams.

This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role. 

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: 9am, Monday 12th August.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

Ref RSC-242

Are you a proactive, organised and collaborative individual with a proven record in managing and coordinating tasks and programmes of work and managing a workload with competing demands?  Looking for an exciting and career-enhancing new opportunity? If so, St Giles Trust is looking for a Regional Support Coordinator to be an integral member of our Yorkshire team, acting as a central internal point of contact to ensure the overall coordination of HR, Finance, GDPR, facilities and administrative activities as well as providing periodic support to project teams.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this exciting opportunity

This multi-faceted role will see our successful candidate support the Management Team with recruitment campaigns and the central HR colleagues with our safer recruitment processes. You will also help to coordinate new starter training and provide administrative support to the Management Team in ensuring employee risk assessments are carried out annually and recorded appropriately. 

We will count on you to ensure invoices, expenses and all contracts are submitted to finance in a timely manner and act as the point of contact for all local finance-related queries, while you will also fulfil a broad range of GDPR duties, such as developing, administering and coordinating the local data protection database and monitoring and reviewing new project set ups. Being the point of contact for landlords, external building managers and internal Support Services colleagues to ensure the needs of the team are meet in terms of office-based requirements and coordinating our local compliance with health and safety requirements are also key duties.

What we are looking for

• Experience of working in the voluntary sector, with an understanding of the pressures and demands
• Experience of providing administrative support to a large team and of using financial software
• Understanding of the importance of confidentiality and of the principles of Data Protection
• Understanding of the adverse experiences of our clients who are experiencing issues such as homelessness, substance misuse, debt, involvement with gangs etc.
• Impressive interpersonal, relationship-building and communication skills, both verbal and written
• A flexible, proactive and professional approach to your work.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

A Basic DBS check is required for this role.

Closing date: 11pm, 20th August 2024.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. 

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Community and Events Fundraiser – North Yorkshire

£28,137.13 (Full Time Equivalent)

North Yorkshire Hospice Care Sites

30-37.5 hours a week (job share considered)

Permanent Contract

Are you enthusiastic, driven and have excellent people skills?

If you love building relationships with people and want to make a real difference to local hospice care this could be the perfect role for you.

As a Community Fundraiser, you will play a vital role in fostering connections and cultivating support across North Yorkshire, representing our family services at Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice to drive revenue growth.

The primary focus of this role is to help expand our network and raise awareness of our mission. This involves building relationships with individuals, businesses, community groups and volunteers. Responsibilities will include: actively seeking new opportunities, delivering presentations, attending local networking events, and coordinating assigned community initiatives, campaigns and events.

Each day brings unique challenges and opportunities, so adaptability, excellent communication, and strong time management skills are essential for this role. This is an exciting opportunity to join our dynamic team, we are a passionate and dedicated group with ambitious plans for the future.

Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.

Benefits include (subject to eligibility): -

• 35 days holiday per year (including Bank Holidays, pro-rata)
• Comprehensive Induction Programme
• Refer a friend bonus scheme
• Pension Scheme with an employer contribution of 8%
• Lifestyle discounts and savings
• Cycle to work scheme
• Employee Assistance Programme
• Access to staff support
• Free group life assurance
• Free DBS check

You will be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to the people of Harrogate, Hambleton, Richmondshire, and District.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people’s safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Please be aware we reserve the right to close a vacancy early if a suitable candidate is identified.

PLEASE ENSURE: that you answer all supplementary questions as part of your application. Failure to do so will result in an automatic rejection and your application will not be considered.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who do not have the right to work in the UK.

Job Description

Key Tasks

Operational

• Engage, support, and nurture supporters throughout their fundraising journey.
• Cultivate and strengthen relationships with key individuals, groups, and businesses to boost visibility and engagement.
• Collaborate with other teams across the organisation to deepen supporter engagement and achieve shared goals.
• Establish and coordinate a network of local volunteers and volunteer fundraising groups, empowering them to organise events and campaigns.
• Recruit, support, and guide volunteers for community-based activities, ensuring a positive experience.
• Represent the North Yorkshire Hospice Care brands by attending cheque presentations and events to thank supporters.
• Ensure activities are warmly recognised and communicated with supporters to capitalise on future opportunities.
• Deliver presentations to businesses, community groups, and schools to raise awareness and increase engagement.
• Manage all elements of street and public collections ensuring compliance with regulations.
• Support and co-ordinate the delivery of assigned fundraising events, challenge events and campaigns, ensuring supporters have a positive experience.
• Update digital platforms with supporter-led events and promote them via social media.

Strategic

• Support the Community and Events Manager in achieving strategic objectives.
• Contribute to the development of income and expenditure plans for the Community Support team and regularly monitor and report on assigned budgets, income forecasts, and variances.
• Review and improve all fundraising activities to ensure optimal use of volunteers, resources, and systems to achieve our goals.

Financial

• Achieve agreed fundraising targets and income, through new and existing community supporters.

Regulatory

• Embed the organization’s values into your working practices.

• To carry out all duties in accordance with the law, Fundraising Code of practice, Data Protection Regulations, the Hospice philosophy, and the Hospice policy on equality of opportunity, inclusion, and diversity.
• To undertake relevant training and professional development to remain at the forefront of industry standards.
• To promote, protect, and enhance the brand and reputation of NYHC and act as a key ambassador in many settings, including media work and public speaking. Ensuring our name and reputation is positively viewed in the marketplace.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key results/objectives/measures of success

1.Deliver agreed income target for the assigned area.

2.Increase the number of supporters on the database.

3.Generate leads for the wider team.

Overarching responsibilities

• To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

• To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.
• To work in accordance, and fully comply, with our organisational policies and procedures.

• To carry out all duties in accordance with the law, , regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.

The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings.

1. Terms and Conditions

Reports to: Community and Events Manager

Responsible for:

Hours:Up to 37.5 hours

Location:Hybrid working but with regular/frequent travel across North Yorkshire.

Ivy Rock Partners are delighted to be supporting a leading healthcare charity with the recruitment of a Financial Controller.

Working closely with the Director of Finance and Resources, the Financial Controller will be responsible for maintaining financial records and ensuring that all day-to-day financial transactions and processes are managed accurately and efficiently. The charity is in the midst of transformation period and has exciting growth on the horizon and as such, this role will play a pivotal role in this and will best suit those who are keen to improve and simplify processes and reporting.

This is a great opportunity for a self-motivated enthusiastic individual, who is looking to take the next step in their career, in a role with a varied and exciting workload, with plenty of scope for impact in an ambitious and growing charity.

Duties will include the following:

• Leading the statutory audit process including the preparation of draft statutory accounts and supporting information for auditors
• Assist in the production of monthly management accounts, including analysis and commentary
• Supporting the preparation annual budgets and quarterly reforecasts
• Lead the weekly cash monitoring process
• Act as main point of contact for the finance team with the wider team
• Preparation of finance reporting timetable
• Ensuring balance sheet accounts and reconciled and reviewed
• Preparing and posting accruals and prepayment schedules and posting journals as required
• Ensuring financial controls are adhered to
• Responsibility for payroll
• Line Manage the small transactions team

What are they looking for?

• Qualified Accountant or Part-qualified and actively studying (ACCA/CIMA/ACA or equivalent)
• Knowledge of SORP Accounting
• Prior experience working within a charity is desirable
• Experience in an operational finance role

What’s in it for you?

• Salary of £40,000 - £50,000 depending on experience
• Hybrid working – 2 days required in the Central London Office per week