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Information line volunteer volunteer roles in shepperton, surrey

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Trans Legal Clinic, London (On-site)
Unpaid role, expenses not paid
Posted 4 weeks ago
Youth Advantage UK, Remote
Unpaid role, expenses not paid
Posted 1 week ago Apply Now
The Breastfeeding Network, Remote
Unpaid role, expenses paid
Posted 6 days ago Apply Now
Closing in 4 days
Alec Dickson Trust, Remote
Unpaid role, expenses paid
Posted 1 month ago
School and Public Health Nurses Association (SAPHNA), Remote
Unpaid role, expenses paid
Posted 1 month ago Apply Now
Page 5 of 8
London, Greater London (On-site) 18.28 miles
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Who are we?

Switchboard LGBTQIA+ exists to provide members of the LGBTQIA+ community, as well as their friends, family and those supporting them, with a listening service that they can contact via phone, instant message and email between the hours of 10am to 10pm every day.

We are happy to talk to service users about any topic they wish. Topics we often talk to service users about include: sexual health, safer sex, relationships, coming-out, gender identity, transitioning, mental health, experiences of hate crimes, support for meeting other LGBTQIA+ people and making friends, and much more.

However, we want to also be upfront and transparent about the fact that not all of our conversations are positive or constructive. Our volunteers can also be exposed to abuse from the public, manipulative callers, sexual fantasies and safeguarding concerns.

Training for POC volunteers

At Switchboard we are working to ensure that our volunteer membership reflects everyone within the LGBTQIA+ community. We want service users to be able to speak with volunteers who can empathise with their experiences and volunteers to connect with folks from a wide range of different backgrounds, cultures and identities.

To help enable us to do this even more, we have created brand new dedicated training groups for different identities within the LGBTQIA+ community. 

This group training group is specifically set up for people of colour. By joining this group, you'll undertake our Core Acceptance Training programme which equips you with the skills needed to support those contacting us via phone and instant message. Our hope is that this safe space enables you to freely ask questions, put our listening toolkit into practice and discuss approaches to different scenarios in an engaging, enjoyable way.

Who are we looking for?

To ensure we can provide a high quality service to those who contact us, we are looking for volunteers who:

  • Simply put, like communicating and chatting with other people (you’re most likely a people-person who feels energised by this type of communication)

  • Feel comfortable taking calls and speaking over the phone to people you do not already know

  • Are familiar with different instant messaging platforms (such as WhatsApp and other chat tools) and the types of communication they might receive

  • Are able to read between the lines to decipher messages

  • Are good listeners who let others lead conversations and instead create the space they need

  • Are able to ask broad, open questions to keep conversations flowing

  • Understand the importance of using the right tone when communicating in writing, and are able to flex their writing style to suit different people

  • Have a strong attention to detail, with a particular focus on spelling and grammar

  • Are able to evaluate sources of information and identify those that can be trusted, from those that cannot

  • Know when to challenge and when to step back

  • Have essential digital literacy skills (such as using email tools such as gmail and outlook, search the web for information and copy and paste website URLs)

  • Understand and support our mission

  • Have an awareness of the challenges facing the LGBTQIA+ community

  • Are empathetic in nature

  • Agree to uphold our values of being non-directive and non-judgemental

Posted by
Switchboard LGBT+ Helpline View profile Organisation type Registered Charity Company size 1 - 5
Posted on: Friday, 11 April 2025
Closing date: 30 June 2025 at 15:39
Tags: Ethnic Minority / BAME, Helpline, LGBTQ, Mental Health, Victim Support, Social / Support Work

The client requests no contact from agencies or media sales.