Information Jobs
We are looking for an energetic complaints-handling expert, with a laser focus on resolution, to join us as a senior member of our relatively new Culture, Communications and Involvement directorate.
Complaints and Resolution Manager
Hours: 35 hours (full time)
Location: Finsbury Park, N4 2DR - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred
Salary: £45,150 per annum
Contract: 12 months fixed term contract
This is a fixed-term contract to lead our complaints team through a period of change, including onboarding the complaints module of the new housing management system and leading a step change in service improvements highlighted through complaints. This temporary post holder is required to line manage and support one complaints officer, onboard the new complaints handling module and set up appropriate processes and reporting to improve our overall performance.
Some of the key responsibilities of the role include:
1.Overseeing the entire process of handling resident complaints through to resolution.
2.Collaborating with other teams and stakeholders to address complex issues and support service improvements.
3.Taking responsibility for our relationship with the Housing Ombudsman, ensuring that recommendations and findings are actioned and communicated effectively, and we deliver timely and accurate reporting as required.
4.Properly onboarding the new complaints module of our housing management system, including ensuring the data going in is correct and setting up appropriate reporting.
5.Line-managing the complaints and resolution officer and supporting them to deliver a high-quality and improvement-focused complaints handling service.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency and the highest standard of complaint responses and reporting.
Housing experience would be beneficial, but we welcome applicants with strong complaint handling experience from other sectors. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast-paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Deadline: 09:00 on 19 August 2024.
Interview: 29 & 30 August 2024 in person at our Finsbury Park office
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
What would we like…?
Are you a part-qualified Accountant or studying towards a professional accountancy qualification? We're looking for someone with a firm understanding of accountancy processes and procedures to join the team as Assistant Management Accountant on a 12-month FTC basis.
The Assistant Management Accountant will support and work closely alongside the Management Accountant during the month end process, forecast, budget cycles and other key points during the year. You'll contribute to team-wide projects and systems improvements and help ensure the Finance team are providing accurate and timely reports for the organisation.
It's an exciting time to join Ambition Institute, as we have grown rapidly in recent years, which in turn has increased the volume and complexity of work in the Finance Team. This includes the creation of a new subsidiary which goes live in September 2024.
Please note - this is a hybrid role and the successful candidate will be expected to attend the London office 1 day a week.
We would like you to:
- Support the Head of Finance Business Partnering by assisting with the production and ongoing monthly management accounts using Business Central (Microsoft Dynamics) and Jet Reporting and potentially Power BI
- Meet with stakeholders to review reports and resolve anomalies and identify adjustments
- Assist budget holders and support them in the production of the budget and reforecasts
- Undertake Finance related project work from time to time. For example; process improvements
Working in a hybrid way, you’ll be attached to our London office and will report to the Head of Finance Business Partnering. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a week, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you must be a part qualified accountant or studying towards a professional accountancy qualification. You'll have budgeting, forecasting and variance analysis experience with an ability to analyse data sets and produce insightful information. You'll also possess strong communication skills with the ability to clearly communicate financial concepts to non-financial colleagues.
If this has sparked some interest, please review the job description for more details.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Please note that the post holder will be attached to Ambition Institute's London office.
Applications must be submitted via our website. All applications must be received by the closing date 23:59 on 8th August 2024.
Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please visit our careers page where you'll find some FAQs.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Communications Officer
We are looking for a Communications Officer to support our team in Scotland to respond to Scottish media enquiries, delivering campaigns to influence health policy and support our fundraising and engagement comms activity.
This is a remote working role and applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: CE306 Communications Officer Devolved Nations
Location: Home-based, Scotland, however occasional travel will be required as part of this role (may include team meetings or other work-related travel).
Hours: Part-time, 28 hours per week
Salary: Circa £27,570 per annum (FTE circa £34,462)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 9 Aug 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 14 Aug 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the PR Manager, the role will help deliver key media campaigns that call for change to support people to rebuild their lives after stroke.
Key responsibilities will include:
· Working as a team to deliver a proactive, effective and 24/7 press office, building relationships with identified media and opinion formers, and ensure timely media responses based on organisational and reputational priorities.
· Working with the Campaigns and Public Affairs team to deliver influencing activity to key health board stakeholders, Stroke Association campaigners and the general public.
· Working with the Stories team to identify and deploy the real stories of the stroke survivors we work for.
About You
You will have experience of:
· Generating media coverage, ideally in the charity sector.
· Using media to deliver calls to action to the public (eg donating, fundraising, campaigning) and/or decision makers (eg policy change).
· Planning, executing and monitoring media plans against identified briefs and overarching objectives.
· Working alongside Policy and Public Affairs colleagues.
· Creating, posting, and managing social media content.
· Reputation management and working with crisis communications teams.
· Working with colleagues from across an organisation to identify media volunteers (case studies) and developing stories to deliver media coverage.
This role requires occasional travel across the UK to attend team days, conferences and researcher events. Candidates must be able to meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as PR, Public Relations, Communications, Marketing and Communications, Campaigns, Policy, Media, Media and Communications, PR Officer, Public Relations Officer, Communications Officer, Marketing and Communications Officer, Campaigns Officer, Policy Officer, Media Officer, Media and Communications Officer, Devolved Nations.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Strategic Learning Lead
Lieu de travail: Antananarivo,
Contrat: 4 ans et 1 mois
Rattachement: Governance & Wash System Advisor
Fonctions générales
Le/la responsable de l'apprentissage stratégique favorise l'adoption d'une culture de l'apprentissage pour une mise en œuvre améliorée et fondée sur des données probantes. Il/elle travaille étroitement avec le DCOP et les Conseillers principaux du projet pour assurer l'analyse des besoins, le développement et le transfert des capacités aux organisations locales et aux partenaires directs et indirects du projet sur toutes les composantes du projet. Il/elle coordonnera la documentation, la diffusion des produits d'apprentissage et la gestion de l'information en développant des partenariats avec des plateformes internationales et nationales, telles que Global Waters, Agenda for Change et Ran'eau.
Il/elle supervise un Spécialiste en Gestion de connaissances et deux Spécialistes en renforcement de capacités : l'un pour les composantes techniques et le deuxième pour l'appui opérationnel.
Responsabilités
- Promotion d'une culture d'apprentissage continu au sein du projet ;
- Administration et Finance ;
- Leadership et Ressources humaines.
Le Strategic Learning Lead aura le profil suivant :
- Diplôme (master ou plus) en sciences de l'éducation et de la formation des adultes, communication, sciences de l'information, journalisme, économie/planification, gestion de projet, études du développement. Des certificats de formations en gestion des connaissances sera un atout supplémentaire ;
- Minimum de 5 ans d'expérience dans un poste similaire et en gestion d'équipe ;
- Connaissance du principe CLA et de ses applications (atout) ;
- Connaissance des plateformes électroniques de gestion des connaissances ;
- Maîtrise du contexte du secteur EAH (atout) ;
- Expertise démontrée en gestion des connaissances, en apprentissage organisationnel et en renforcement des capacités dans des projets de développement international ;
- Expérience avérée dans la capture, la synthèse, la diffusion et l'utilisation de connaissances techniques pertinentes pour orienter une prise de décision programmatique efficace ;
- Expériences dans la facilitation de processus d'apprentissage et de partage des connaissances.
Connaissances, aptitudes et compétences requises :
- Fortes compétences interpersonnelles, capacité à réseauter et à communiquer pour développer et maintenir des relations de travail stratégiques avec les autorités gouvernementales locales et ministérielles, les leaders communautaires, les organisations communautaires, les donateurs, les partenaires et autres parties prenantes ;
- Souci du détail et excellentes compétences en gestion du temps avec la capacité de respecter les délais et de fournir les résultats requis de manière opportune et de qualité ;
- Capacité à utiliser les technologies de l'information pour planifier, mettre en œuvre le processus d'apprentissage et pour valoriser et disséminer les résultats ;
- Forte capacité de communication, de persuasion et d'influence. Parle clairement et couramment ; exprime clairement des opinions, des informations et les points clés d'un argument ;
- Excellente capacité rédactionnelle et de formulation de stratégies et de concepts ;
- Connaissance et familiarité avec les procédures et exigences pour les projets financés par USAID (atout) ;
- Engagement démontré envers les principes d'équité des genres, de diversité et d'inclusion ;
- Maîtrise écrite et orale des langues anglaise, française et malagasy.
Les candidat(e)s intéressé(e)s sont priés d'envoyer leurs dossiers de soumission (CV détaillé avec 3 références professionnelles, lettre de motivation, prétention salariale mensuelle de base, photocopie légalisée du diplôme le plus élevé, copie du ou des certificat(s) de travail et dernière fiche de paie), à l'adresse électronique , en mentionnant comme objet du mail « Strategic Learning Lead ».
Notre promesse sur le personnel
Tout ce que nous faisons est guidé par nos valeurs. Nous voulons que chacun soit traité avec dignité et respect, et nous défendons les droits et les contributions des personnes pour parvenir à un monde plus juste. Nous sommes passionnément engagés à être une organisation où chacun est le bienvenu, respecté, inclus et habilité à donner le meilleur de lui-même. Nous représentons et célébrons la diversité de notre personnel, de nos partenaires et de toutes les personnes avec lesquelles nous travaillons, afin de créer une culture où chacun peut atteindre son plein potentiel.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Location: Much Hadham
Job type: full time/part-time applications will be considered
Contract type: term-time only - Monday to Friday each week, 39 weeks per year
Salary: £19,871- £20,699 per annum (£12.36 - £12.87 per hour)
Start date: September 2024
Our client are seeking caring individuals with a passion for educating and developing children and young people, to join them as a Teaching Assistant from September 2024. It is an exciting time to join their school as they look to grow their offer and increase the admissions for 2024 and beyond. You will become part of a dedicated and friendly team of staff, committed to providing the very best in learning support
What you’ll be doing
- Supporting students with complex learning needs in their academic and personal growth, fostering a positive and nurturing learning environment
- Assisting teaching staff in planning and delivering tailored lessons and activities to meet individual needs and abilities
- Ensuring a safe and inclusive learning environment, promoting independence, equality, diversity, and respect
- Implementing individualised education plans, behaviour and personal care strategies to support students' progress
- Occasionally supporting learners with personal care and administering medication (full training will be provided)
What they are looking for
- They are looking for passionate individuals to support their children and young people to provide them with opportunities to “live life to the full”.
- Previous experience of working with children in an education and/or care environment is desirable
- Someone with good literacy and numeracy skills, that is able to communicate effectively with young people with learning disabilities
- Good ICT skills and ability to work effectively as part of a team
Why work for them
Based across 60 acres of beautiful countryside, they are a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.
Over the past 120 years, they have grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24 hour health provision provided by specialist nurses and therapists. In addition, they also offer the following great benefits:
- A supportive and collaborative working environment
- Term-time only role - Monday to Friday each week, 39 weeks per year
- Mondays, Wednesdays and Thursdays, 8:30 – 16:00. Tuesdays, 8:30 – 17:00 and an early finish on Fridays, 8.30 – 15.45!
- Onsite training and assessment team delivering a variety of learning opportunities and development opportunities
- Recommend a friend payment of up to £500! (T&Cs apply)
- Based at our beautiful countryside location in Much Hadham
- Free onsite parking
- Discounted on-site canteen
- Paid enhanced DBS
How to apply
To apply, please complete an application form and upload an up to date CV on their website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note they are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications, and experience. Applications will be reviewed, and interviews scheduled on a rolling basis; therefore, they recommend that you apply sooner rather than later. They reserve the right to close an advert if they receive sufficient applications ahead of the deadline.
Diversity & Inclusion
Our client embrace diversity and aspire to create a diverse and inclusive working culture. They are proud to be recognised as an Investor in People and to hold Disability Confident status. They are an equal opportunities employer welcoming all applications from across the community.
Safeguarding
They are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of their positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Their vacancies are exempt from the Rehabilitation of Offenders Act 1974.
You may also have experience in the following: Tutor, Teacher, Learning Instructor, Learning, SEN, Specials Educational Needs, Additional Needs, SEN Teaching assistant, Learning Assistant.
Registered Charity 1176777
#IND001
REF-215 674
It's hard to believe that today 771 million people do not have clean water and 1.7 billion do not have a decent toilet - around 1 in 5 of the world's population. Every two minutes a child under five dies from diarrheal diseases caused by poor water and sanitation.
Join WaterAid as our Head of Strategy Programme Effectiveness and Learning to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.
- Contract type: Fixed term 2 years(renewable)
- Working hours per week:40
- Location:Abuja, Nigeria
How to Apply
If you are interested in the position and have the right skills and attributes, kindly click on apply to download the full job description use the link supplied in the JD.
Deadline 7 August , 2024
Please note: to apply for this role you must be able to demonstrate your eligibility to work in Nigeria
Only candidates shortlisted for interviewing will be contacted within two weeks of the closing date for applications.
'In this role, you will be accountable for effective CP programme monitoring, thematic reviews and assurance of linkages between strategy and delivery. The incumbent will lead the team responsible for designing and implementing an effective programme reflection, monitoring, evaluation and knowledge management architecture.
You'll also
- Ensure the country program meets WaterAid global programme accountability commitments and ensure improved monitoring practices, data quality and use of data within the CP. As part of this, champion an organizational culture shift from a focus on data being primarily for donor reporting or counting user numbers to using data for programmatic course correction and other strategic decisions.
- Support the recruitment of competent staff and effectively manage the team to deliver high performance; develop team members in order to maximize their contribution to the team and organization
- Develop the strategic context for the generation and use of research and knowledge outputs, coordinating the processes that would help identify/generate cross-cutting opportunities for sharing this knowledge and projecting WANG's niche as a source of leading edge knowledge and research required to catalyse change in the WASH sector in Nigeria and across the region
- Promote a culture for learning and knowledge management across the organization. Encourage effective documentation and sharing of learning through workshops, seminars, exposure visits, sharing meetings etc
To be successful, you'll need to meet the following criteria.
- University/Masters degree in International Development/Development Studies, Social Sciences, or other related discipline
- Minimum of Ten (10) years of prior work experience and at least three (3) years should be in senior level position with responsibility for programme monitoring, evaluation and learning.
- Excellent technical understanding of contemporary Monitoring, Evaluation and Learning methods and practices; hands-on experience in qualitative and quantitative data collection and analysis.
- Comprehensive knowledge of WASH and broader development sector accountability principles and their translation into practice.
- Strong program/technical and budget management skills, demonstrable experience and ability to develop and review complex budgets required.
- Experience in designing projects and delivering activities under tight completion deadlines.
- Experience developing donor specific grant project log frames and reporting tools and in applying such tools in reviewing, monitoring and reporting against funder contracts
- Strong written and oral communication skills, effective in representation and liaison with external parties. Strong ability to communicate information and ideas effectively and to produce high quality and accurate documentation.
- Experience of working in a matrix management structure, ability to influence others to achieve results and deliver on time.
- At least 5 years' experience leading teams of experienced professionals and effectively managing their performance; Ability to effectively support and challenge colleagues and other stakeholders and to effectively plan, prioritise and co-ordinate the work of own team and collaboration with other teams
- Ability to work autonomously with minimum supervision and under pressure in response to competing demands.
- Ability to resolve conflicts as required and negotiate effectively with others
- Strong initiative, with a willingness to take on new responsibilities and challenges.
- Commitment to WaterAid's values and a working style that reflects these.
- Strong experience in research design and management of research study projects
Click on 'Apply' to download the job description.
We're looking for people who share a commitment to our vision. We're looking for people with an appreciation and respect for different people and ideas, and the energy and expertise to help tackle the most important challenges.
In return, you can expect to get inspiration from the change you help make happen, a sense of belonging and the feeling of being part of a global community. You will also experience stimulation and fulfilment, the chance to grow, and space to be yourself at your best. This is our pledge to you.
WaterAid is committed to ensuring that wherever we work in the world there is no tolerance for abuse (of power, privilege or trust), inappropriate behaviour, discrimination, harassment, bullying or exploitation of any kind. The safeguarding of the communities in which we work, staff, volunteers and anyone working on our behalf, is our top priority and we take our responsibilities extremely seriously.
We celebrate the diversity of our staff, partners and everyone with whom we work to create a culture where everyone feels respected, included and can be their best.
WaterAid is an equal opportunity and is committed to achieving the highest standards of diversity, inclusion and fairness. We welcome applications from all. Should you have a disability or special needs and require additional assistance with your application, please let us know. If a disabled applicant meets the minimum criteria for the role, they will be guaranteed an interview.
No recruitment agencies please.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
About the Role
We have a fantastic opportunity to join Sense's engagement team at this exciting time, as Head of National Events. You will be leading the National Events team to deliver against Sense’s ambitious strategy, inspiring and supporting the team. This Includes:
- Support of a £1Million plus London Marathon Event
- Support the Event Managers in delivering 2 new bespoke events
You will drive the creation of a national events strategy to ensure a balanced portfolio of challenge events and support innovation, and creative thinking to further drive income growth and lifetime value across the events portfolio at Sense, delivering impact for people with complex disabilities.
Key Responsibilities
Leadership
- Lead, motivate and inspire the Events team, a team of 4 at present
- To carry out the relevant people management for the team including recruitment, annual appraisals, motivating performance, management of sickness absence and, where necessary, applying HR policies and procedures
- As part of the Engagement Leadership Team, work with peers to provide inspirational leadership to the broader Engagement Directorate
- Collaborate with colleagues across the Engagement Directorate and wider organisation including Digital, Trading, and Volunteering, to deliver fully integrated supporter engagement activities
- There will be a requirement for travel and to work unsociable hours at events with occasional overnight stays in the UK
Strategy development and implementation
- Lead on the development of a National Events' three-year strategy and operational plan to drive growth and create a balanced portfolio of Event offerings
- Oversee the delivery of in-year National Events plans including all marketing and stewardship activities to ensure budgets and targets are achieved
- Manage the Events budgets, ensuring net income is achieved and appropriate mitigation plans are in place where necessary
- Review and interpret research and data to make evidence-based decisions that improve activities within the Events portfolio
- Produce regular reports on progress against the strategy with the delivery of key performance indicators for the Associate Director of Public Fundraising, Group Director of Engagement, CEO, Executive Team, Trustees and other stakeholders as required
- Contribute to the development of the Sense brand by ensuring consistent delivery of high-quality supporter engagement materials that are accessible to all
- Contribute to the development and implementation of the Engagement strategy, ensuring supporters are inspired to actively participate in helping improve the lives of people living with complex needs
Strategic delivery and innovation
- Strategic leadership of the events function, focusing on impact, delivering against our strategy and ensuring financial stability
- Lead and oversee the delivery of the in-year and three-year Events strategy.
- Identify opportunities for the development of the Events strategy through new events, partnerships and products.
- Be an active member of the Events team, attending events and activities where needed.
- Lead on product development activities for key areas of opportunity including mass participation products and virtual events.
- Encourage a culture of innovation and constant improvement in the team.
- Cultivate and manage strategic relationships with key external suppliers and supporters where identified.
- Person specification
Person Specification
Essential
- Extensive experience in managing challenge event fundraising teams in a charity, with a strong track record of generating growth in participation and income
- Experience in creating and bringing to market new events – from inception to launch and review
- Experience in leading a team, including facilitating high-performance and staff development
- Experience in managing stakeholders at all levels and dealing with external contacts/suppliers
- Experience in engaging with colleagues and to bring them on board in line with set targets
- Ability to see opportunities and challenge convention to make improvements to how Sense delivers events
- Demonstrable experience of setting and achieving ambitious growth targets
- Demonstrable experience in using CRM and data to identify and harness actionable insight
- Experience in developing and implementing National Event strategies and plans
- Experience in leading projects, especially innovation development projects
- Experience of setting, managing, and reporting on budgets.
- Strong understanding of the challenge event landscape with a willingness to stay ahead of current trends and developments and apply learning
- Understanding of the regulatory environments including GDPR and fundraising regulations
Desirable
- Experience of using Raiser’s Edge and MS Dynamics
- Experience of working with a volunteer network
About Us
Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
About Us
School of Hard Knocks (SOHK) is a charity that exists to empower and support individuals who are living in complex and challenging circumstances. By fostering an environment of genuine acceptance and through the use of physical activity (rugby training) and group and one-to-one support sessions, SOHK enables young people to succeed in their education and reach their potential. All of SOHK's activities are underpinned by an evidence-based sport for development framework called the 5Cs.
Overview
SOHK will soon launch its new and ambitious organisational strategy to drive growth and impact. We want to reach and support more young people at a key point in their adolescence and help them to reach their potential. To achieve this, we need to increase our reach to new audiences and convert more people into donors. We also need to optimise our communications to existing audiences; from young people on our courses and their educational professionals to prospect partners and donors.
This role is key to the success of our growth fundraising strategy that will see us double our income. To achieve this we need to optimise our branding, develop new marketing channels and grow our reach. We are looking for someone as ambitious as we are, and willing to help move our charity into the next stage of our development.
Key Responsibilities
- Deliver the Marketing & Communications strategy. Work with the Director of Fundraising and Marketing Consultant to contribute to the development of the the Marketing and Communications Strategy. Lead the delivery of the strategy, track progress and report risks and opportunities to senior leadership team.
- Brand management and development. Maintain and evolve the charity's brand identity. Ensure consistent messaging across all channels.
- Social media management. Plan, schedule and create content for multiple channels. Ensure timely publication and distribution of content. Develop and manage social media content and campaigns. Monitor social media engagement and analytics to refine campaigns.
- Digital marketing. Lead the development of all digital marketing to achieve audience reach and income targets.
- Analytics & analysis. Track and analyse the performance of campaigns by monitoring relevant analytics. Use data to adjust strategies and improve outcomes. Conduct regular competitor analysis to ensure we maximise reach. Develop routine end of campaign analytical reviews and reports.
- Stakeholder Engagement. Build and maintain relationships with key stakeholders including ambassadors and celebrity patrons, providing them with all the assets and materials they need. Develop strategies for stakeholder communication and engagement. Work with partners to create mutually beneficial communications strategies.
- MarComms Advisory Panel Engagement. Engage with our voluntary MarComms Advisory Panel of experts to maximise success of our strategy.
- Graphic Design. Using design software, create promotional and programme delivery materials such as brochures, posters, challenge event packs and social media graphics in line with brand guidelines. Create visual content for all digital platforms.
- Video Content Creation. Conduct interviews with beneficiaries on camera to capture their stories. Edit video footage optimising for use in large-scale event films and for social media content. Develop engaging video content to promote the charity's mission and activities.
- Copywriting & Copy Editing. Write and edit inspiring and engaging content for various digital platforms including website, e-newsletters, and social media. Develop compelling stories and case studies to highlight the charity's impact. Write press releases where appropriate and quarterly ‘Supporter Updates’ for major donors.
- Website Management. Oversee the development of a new website. Update and maintain the charity's website content in line with best SEO practice. Ensure integrations are working correctly i.e. website is correctly integrated with Zapier and is pulling through subscribers to Mailchimp.
- Internal Communications. Develop engaging staff communications and opportunities to share successes and drive motivation amongst staff. Seek new opportunities to share information team-wide.
- Integrated digital processes. Maximise efficiency by building integrated digital systems and processes wherever possible.
Skills & Experience
Essential
- Experience of creating and delivering multi-channel marketing acquisition strategies
- Experience delivering budgets and annual operational plans
- Highly-skilled copy-writer, editor and proof-reader
- Experience of digital marketing and proven record of delivering growth and achieving campaign goals
- Experience of managing external media and creative agencies
- Excellent GDPR knowledge and practice
- Experience of new product development, innovation and project management
- Good understanding of Google Analytics and other reporting tools.
- Experience of integrating platforms where possible to drive efficiency and optimise the customer experience
Desirable
- Knowledge of the charity sector and understanding of Sport For Development
- CRM experience
- Experience of project managing the delivery of new websites
- Experience of using creative design platforms such as Canva and video editing software.
Personal attributes:
- Responsive to the ever-changing digital landscape and trends
- Willing to be part of a fast-paced and ambitious team
- Detail orientated
- Growth mind-set and continually seeking to learn
- Strong stakeholder management skills (internal and external)
- Ability to adapt verbal and written communication skills to suit different audiences
- Confidently manage, influence and negotiate with senior stakeholders
- A highly motivated self-starter able to work proactively, independently and manage multiple priorities
- Able to work flexibly, adapting to the needs of the role and the wider team
Terms of Appointment
- Permanent contract
- Full-time (4 days considered)
- Salary £32,000 - £35,000 pro rata (dependant on experience)
- 25 days holiday plus 3 working days between Christmas and New Year extra. Employers also earn an additional day of annual leave per year of service up to a maximum of 5 days.
- Cycle to Work Scheme.
- 3% employer pension contributions.
- Opportunities for personalised training and development.
- Dynamic, entrepreneurial working environment with flexible approach to working hours and locations where possible.
How to Apply
The closing date for applications is 9am Monday 5th August.
Interviews will take place online on Friday 9th August, so please keep this day free in your diary!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PR and Communications Manager
We’re looking for an experienced PR and Communications Manager who will be instrumental in building the charity’s profile, increasing brand awareness, and fostering engagement through strategic, targeted, and compelling communications.
Position: PR and Communications Manager
Location: Hybrid working, home and office based – Amersham, Buckinghamshire
Hours: Part-time - 21 hours per week
Contract: Permanent
Salary: £40,000 - £45,000 FTE Pro rata
Closing date: 20th August 2024
Interviews: Week commencing 2nd of September 2024
About the role:
We are looking for a dynamic and experienced professional to lead and develop our communication strategies, boost our public relations efforts, and manage effective public fundraising campaigns. This role is crucial in raising the profile of our charity, driving engagement, and expanding our reach and influence.
As the PR and Communications Manager, you will be instrumental in building the charity's profile, increasing brand awareness, and fostering engagement through strategic, targeted, and compelling communications. This role centeres on delivering strong messaging and stories, forging relationships with media and celebrity/influencer partners, and creating PR opportunities at local, regional, and national levels. The manager will explore innovative methods to promote the brand and its activities to the right audiences through targeted campaigns, significantly contributing to the fundraising efforts of the organisation. You will be working as part of a collaborative and supportive Fundraising and Communications Team, working closely with the Brand and Marketing Manager and Head of Fundraising and Communications.
Key areas of responsibility include:
· Enhance the charity's profile among targeted audiences through strategic PR activities and diverse media channels, both B2C and B2B.
· Cultivate relationships with media partners at local, regional, and national levels in both trade and consumer media, including print, online, and broadcast platforms, as well as with individual journalists.
· Write compelling and clear press releases, blogs, articles, and statements to effectively communicate our message.
· Respond promptly to press enquiries for comments, views, and supporting information, and maximise opportunities for further engagement on relevant topics.
· Strategically manage our ambassador programme, keeping our mission prominent and visible.
· Build authentic relationships with a network of celebrities and influencers to champion our cause.
· Develop, implement, and manage a comprehensive communications plan that aligns with our mission and goals.
· Ensure our story is told in the most compelling way by collaborating with our Programmes team, Roald Dahl Nurses, and their patients and families to create evidence-based, impactful case stories, imagery, videos, and films.
· Work with the Head of Fundraising and Communications and Brand and Marketing manager to lead the creation, development, and implementation of impactful awareness and fundraising campaigns that amplify our messages, expand our reach, drive growth, and maximise income generation.
About you:
We are seeking an established PR and Communications Manager with strong written and verbal communication skills, and adaptable to different audiences. You will have strong organisational skills with the ability to manage multiple projects simultaneously. You will have proficiency in creating engaging content across various media platforms and strong analytical skills for evaluating the effectiveness of communication strategies and campaigns.
Key skills required for this role:
· Proven experience in delivering PR campaigns and securing coverage, while building and maintaining relationships with journalists.
· Proven media relations experience across B2B and B2C
· Demonstrated track record in running significant fundraising and/or communications campaigns.
· Successful history of creating and implementing long-term marketing and communications strategies.
· Expertise in managing effective partnerships and navigating relationships with senior and diverse stakeholders.
· Skilled in copywriting, story gathering, and developing compelling fundraising cases for support.
· Ability to work independently and as part of a multi-disciplinary team.
· Excellent relationship management skills, demonstrating sensitivity and empathy while working with beneficiaries and their families.
About the organisation:
Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children. Our vision is that every seriously ill child deserves a Roald Dahl Nurse and fundraising is core to achieving this.
Our vision is that every seriously ill child has a Nurse to help them to lead a more marvellous life.
Our mission is to provide specialist nurses and support for seriously ill children living with complex, lifelong conditions.
As a charity that works in partnership with the NHS, we find innovative ways to ensure that children and families have the care and support they need. We do this through improving the healthcare outcomes and resilience of children and families, and we focus on complex, lifelong conditions that are underfunded and under-resourced. The outcomes we are aiming to achieve are:
· Improved quality of care
· Improved experience of care
· Improved efficiency and cost-effectiveness of care
· Improved resilience of seriously ill children and their families
You may also have experience in areas such as: PR and Communications Manager, PR and Communications Lead, PR Manager, Marketing, Marketing and Communications, Communications Manager, Marketing Lead, Marketing and Communications Lead, PR, Brand, Media, Public Relations.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People service in Bracknell.
£40,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.
As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.
You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Ability to lead and motivate staff to deliver excellent services
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind
* Excellent organisation skills
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can-do attitude
What you'll bring:
Essential:
* Educated to degree level or equivalent
* Experience of managing contracts and resources and delivering to budget and performance targets
Desirable:
* Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Job Title: Connect Membership Officer
Salary: £27,914 Per Annum plus £345 Home Working Allowance Per Annum
Hours & Contract: 16 Hours per week - Fixed Term Contract for 6 Months
Location: Homebased anywhere in UK with occasional travel to in person events
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding TACT Education Service and our new Health Service. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
TACT achieved 16th place in the UK Best Companies Work For survey results in 2023, with 91% of employees acknowledging that the organisation is run on strong values and principles and 94% stating they feel proud to work for this organisation.
This is an exciting opportunity to undertake pivotal role as Membership Officer with Connect. The successful applicant will have a strong administrative background with excellent customer service skills and time management. As the first point of contact for Connect you will have a key role to play in promoting the services of the scheme and encouraging membership and engagement. This will be a fulfilling role as your professional skills will potentially have direct impact on the success of initiatives and activities provided for the benefit of Connect's care experienced members.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT, apply now.
Overall Duties of the Membership Officer will include:
- Being the first contact for promoting the benefits Connect Membership to potential members.
- Providing assistance and/or signposting for members communications and enquiries.
- Working closely with the Connect Lead and other internal colleagues create administrative systems and processes supporting membership.
- Data collection and analysis, requiring exemplary record keeping.
- Assisting with organising events and other membership activities.
- Supporting quality assurance processes within the Connect programme by establishing new and / or refining existing systems.
- To work closely with TACT colleagues to enable Connect's strategies and objectives.
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays (pro rata).
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
The Membership Officer may be homebased within England, Scotland or Wales and may be required to travel to face-to-face meetings occasionally for training and team wellbeing events.
A Standard / Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Wednesday 14th August 2024
Interview Date: 20th and 22nd August 2024 - Afternoons only (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
Our Wigan & Leigh service are recruiting for an experienced Senior Data Lead, to be responsible for effectively coordinating and completing data related tasks, ensuring data quality and compliance is maintained. If you are looking to join a forward thinking, values-driven charity, we’d love to hear from you.
As a Senior Data Lead you will be confident with complex data and highly methodical, with a keen eye for detail. To be successful in this role, you will have a strong understanding of collating and presenting data and also providing data insight, with sound working knowledge of using Google Workspace packages and Microsoft Excel. You will provide regular updates to local management and will get involved with a variety of projects across the service. As well as this, you will support the administration of the Data Management system and will ensure good working relationships are established and maintained both internally and externally with service providers, commissioners and other interested parties.
This is a busy team, with multiple priorities ongoing, so it’s important that you are highly organised and able to manage your time effectively. Above all, we are looking for someone who is passionate about the substance misuse sector and the work that we do, with a positive and engaging approach to your role.
Please note, the working pattern for this role is Monday - Friday, 9am - 5pm. You will be based at Wigan & Leigh, however travel may be required throughout the area.
A full Job Description and Person Specification can be provided upon request.
About The Company
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.
With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Benefits
- Competitive salary
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Fundraising Officer
We’re looking for an enthusiastic and motivated individual to join the digital marketing team.
This is a remote working role, offering flexible working.
Position: CE317 Digital Fundraising Officer
Location: Homebased, UK, Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £29,600 (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is Fixed Term contract for 12 Months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 11 August 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: Week commencing: 12 August 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Digital Marketing Manager, the Digital Fundraising Officer will help to maximise income through fundraising appeals, provide beneficiary support and increase supporter retention through digital channels
Key responsibilities will include:
· Plan and implement digital fundraising campaigns
· Ensure content meets brand guidelines
· Work with the Digital Marketing Manager to test and develop new strategies
· Monitor and report on the effectiveness of paid digital marketing campaigns
· Collaborate with external media agency to oversee the delivery of paid advertising
· Work closely with stakeholders to support the implementation and delivery of their campaigns
· Provide training for colleagues, helping to develop their digital marketing skills
· Proactively maintain excellent knowledge of digital marketing practices, trends and campaigns
About You
You will need experience of:
· Implementing, optimising and reporting on paid digital campaigns across Meta and Google.
· Writing great copy and the ability to adopt different tones and writing styles.
· A/B testing, reporting and completing post-campaign analysis.
· Using analytics tools including GA4 and analysing data to inform decision-making.
· Tracking digital campaigns.
This role requires some travel for team away days.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Digital Marketing, Digital Fundraising, Digital Communications, Digital Marketing and Communications, Digital Fundraising Communications, Digital Marketing Officer, Digital Fundraising Officer, Digital Communications Officer, Digital Marketing and Communications Officer, Digital Fundraising Communications Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Programme Lead Scotland
Contract: Permanent
Hours: Full time, 35 hours per week
Location: Hybrid, Edinburgh (1 office day per week and ad hoc attendance at external events)
Salary: £35,500 - £43,000, plus Into Film benefits
The Programme Lead, Scotland (PLS) will work closely with the other PLS and the Joint Heads of Programmes to develop and implement the plan for the new BFI funded programmes and any additionally funded work across Scotland. The PLS manages a regional Programme Coordinator (PC), directing and supporting them in their role to achieve the various targets/KPIs, strategic objectives and outcomes for Into Film's work. The PLS works closely across all teams through a matrix management model ensuring a joined up and streamlined approach across all programme strands at Into Film. The PLS and PC will develop and maintain a range of partnerships across Scotland.
About Into Film
Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.
We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.
The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.
Our vision – Film enriches the life of every child and young person.
Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.
Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working, and offer staff a health plan.
Main Responsibilities:
- To ensure the activation team can implement operational plans for BFI and other projects ensuring the programme is relevant and tailored to our audiences in Scotland, working in step and joined up with all teams at Into Film
- To maintain, develop and oversee partnership work, relationships and initiatives with schools, individuals, and organisations that are pertinent to our three main programme strands: Film for Learning, Screen Careers and Filmmaking, and any other funded work.
- To ensure a focus on diversity, representation and EEDI and targeted work.
- Working closely with the internal MarComms team to ensure UK-wide reach and awareness of Into Film across all programme strands.
- As directed by the Joint Heads of Programmes, plan and support the implementation of the plan through Activation Coordinators, colleagues, partners and stakeholders, meeting targets/KPIs, set outcomes and managing the budgets thereof.
- Lead on the evolution of partnership work including delivery through them and key relationships in Scotland that aid the success of the programmes both internally and externally.
Person Specification:
Minimum Requirements:
- Experience, of directing and supporting the implementation of operational plans within a Scottish context to meet strategic objectives targets/KPIs and set outcomes.
- Experience of managing a team and liaising across workstreams and departments.
- Experience of ensuring the training and guidance is in place for the team to successfully deliver all elements of the Into Film programmes (including but not limited to training/CPD, events, conferences relationship management).
- Ability and experience of initiating, maintaining and overseeing partnership work getting buy-in from colleagues and those who will also be involved in implementation of the plan.
- Excellent communication and collaboration skills in all mediums and experience of being an advocate for Into Film at events/conferences etc.
- Ability and experience of ensuring EEDI work is central to implementation of the programme and endeavouring to reach those who are underrepresented and underserved.
- Understanding and experience of what young people, teachers, schools and those working in the realm of careers need to be able to participate and benefit from Into Film’s UK wide programmes including the educational backdrop and context of schools in Scotland.
- Experience and understanding of monitoring and evaluation as well as managing feedback and advocacy loops via our Education Ambassadors, Youth Advisory Council and Expert Panels.
- Knowledge and experience of fundraising and how using key local knowledge and desk-based research is effective in success.
- Understanding of CRM reporting, dashboards and data analysis to inform programme delivery.
- Work on fundraising proposals as appropriate.
Due to the nature of the role, occasional weekend and extended working hours are required, along with regular travel to designated regions and occasional travel elsewhere in the UK.
Closing date: 9:00am, 29th August 2024 BST
Interested?
If you would like to find out more, please click the apply button. You will be directed to our application portal to complete your application for this position.
All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.
At Into Film, we use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised, and reviewed in a random order by members of our team. Instead of using your CV, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymised, and reviewed in a random order by members of our team.
The Applied platform also asks some demographic questions before you start your application. We at Into Film never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Job
The welfare of our dogs is very important to us. We have a no-kennel policy, and all our dogs live in the homes of volunteer puppy Socialisers until they are about 18 months old. We are committed to providing quality training and support for all our dogs and the volunteers who look after them.
This role requires someone with the skills, experience, and passion to take responsibility for organising and monitoring the Assistance dog training team. The successful candidate will ensure that the team of Assistance Dog Trainers develop our puppies and young dogs to ensure they receive the highest standard of socialisation and training, thereby maximising their chances of becoming a Medical Alert Assistance Dog. They will also play a role in the training and development of less experienced members of the team.
Reports to: Head of Canine Supply, Training and Welfare
Specific Responsibilities
- To oversee the day-to-day activities of the Assistance Dog Trainers, carrying out 121’s, annual reviews, etc.
- To oversee the preparation of and to deliver in accordance with the dog pick-up schedule for the MAAD programme
- To support puppies or young dogs when required
- To carry out the 6-month, 12-month, and final assessments of dogs
- Assist with the training and development of Trainee Assistance Dog Trainers and less experienced Trainers which may include acting as a mentor
- To liaise with the Health and Welfare Coordinator on any health issues regarding puppies and dogs within the Assistance Dog Training Scheme
- Support the Assistance Dog Trainers with potential matches for a particular client or clients and dog, and to report this progress regularly in Dog and Client matching meetings
- Highlight to the Head of Canine Supply, Training and Welfare in a timely manner, if you feel a dog is not reaching the appropriate standard or may be more suitable for another role. Detailed evidenced reasons why, must be supplied
- If and when required, to stay away from home, supporting Assistance Dog Trainers with their puppies and volunteers who are based in our regional areas
- To liaise with the Dog Supply Advisor on puppy intake
- To oversee the rehoming of withdrawn puppies and dogs from the Socialising Scheme
Socialiser Recruitment
- To monitor and when necessary, highlight to the Head of Canine Supply, Training and Welfare a shortage of Puppy Socialisers.
- Assist in the recruitment of new volunteer Socialisers
Other
- To support the Head of Canine Supply, Training and Welfare with the annual Trustee reports
- Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records
- Support the charity’s fundraising, communications and volunteering teams as required, specifically in relation to your area
- From time to time, you may be required to have a dog live with you for additional training for a set period
- Share best practice with colleagues across the charity
- To be familiar with ADUK and ADI regulations, ensure that you adhere to these standards with regards to behaviour, obedience, welfare, and branding
- To liaise with and provide support for Volunteers who may operate as part of the Medical Alert Assistance Dog Department or charity as a whole
Other tasks or ad-hoc duties agreed with your line manager required to ensure the successful running of the charity.
PERSON SPECIFICATION
SKILLS AND ABILITIES
- Ability to demonstrate high-quality judgement and a proven track record in relation to the following:
- Dog training matters including the analysis of temperaments, appropriate training methods, and requirements necessary to maintain public confidence in assistance dogs.
- Solutions to training and behavioural problems.
- Assistance Dog Training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed,
- Welfare and safety and appropriate time for referral to others.
- Appropriate support to apprentices
- Dealings with other staff, clients, and members of the public
- Strong and clear teaching and instructing skills.
- Ability to plan work, be organised, and ensure that time is utilised effectively for yourself, colleagues, and Socialisers.
- Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers, and other colleagues.
- High level of IT literacy and report writing skills including experience of using Microsoft-based programs such as Outlook, Word, Excel, Internet Explorer, and Power Point.
KNOWLEDGE & EXPERIENCE
Practical knowledge in the following areas:
· AD(UK) and ADI regulations.
· Basic theory of practical dog training.
· Law in relation to dogs.
· Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age.
· Dog and human psychology.
· Health and safety implications of dog and socialiser handling. Some experience of assisting with the training and development of less experienced colleagues
PERSONAL ATTRIBUTES
- You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
- You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.
Values & Behaviours
There are a few key values that we believe are important in the workplace:
- Respect
- Cooperation
- Honesty
- Fairness
Based on the values listed above, we encourage the behaviours below in the charity:
- Respectful communication
- Cooperating with others
- Honesty in all interactions
- Fairness in decision making.
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service.
- 5% Employer Pension Contribution
- Life Assurance
- Free On-site parking
Finally, the successful candidate will also be expected to:
- Hold a full UK Driving Licence
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
- Work some evenings and weekends