Information And Support Officer Jobs

The ideal candidate for the Chief Officer position will have a passion for creativity and community engagement, along with strong leadership, bid writing and strategic planning skills. This role involves overseeing all aspects of the Centre’s operations, including program development, fundraising, and community outreach. 

This role can influence the delivery of the mental health agenda across Greater Manchester and requires the jobholder to be a positive leader and role model for the CLC’s members, employees, and volunteers. 

The Chief Officer will also work on behalf of the Charity to develop and deliver the Vision and Mission through the delivery of the strategic plan, ensuring the CLC’s ongoing sustainability, growth, and success in todays challenging economic environment

Key Responsibilities: 

• Develop and provide strategic leadership and direction to the Creative Living Centre. 

• Develop and implement programs that align with our mission and goals. 

• Oversee budgets, expenditure and management accounts ensuring that income and expenditure is within planned targets. Accountable to the Board of Trustees for the overall financial health of the CLC, including ensuring that new funding opportunities are pursued. 

• Oversee fundraising efforts and build relationships with donors and sponsors. 

• Manage the Centre’s budget and ensure financial sustainability, asset management and risk appraisal. 

• Foster a positive and inclusive community environment. 

• Represent the Centre at public events and in the media. 

• Collaborate with staff, volunteers, and community partners. 

• Ensure all staff are effectively line managed and performance managed

• Take overall responsibility for achieving, monitoring, and reporting on performance against targets in all areas of the CLC’s activities. 

• Report to the Trustee Board regularly on progress against key strategic objectives, providing information and answering for the CLC’s performance. 

• Ensure that the Board operates within statutory and corporate approved frameworks, requirements and guidelines. 

Who are we looking for? 

• Proven experience in a leadership role developing business plans, preferably in a non-profit or community organization ideally a mental health charity. 

• Strong leadership style with line management, team building  experience. 

• Robust knowledge of Charity Governance, Policies, and statutory requirements 

• Strong understanding of creative and cultural sectors. 

• Excellent communication and interpersonal skills. 

• Demonstrated ability to develop and implement strategic plans. 

• Experience in fundraising and financial management. 

• Passion for creativity and community engagement. 

• Experience of working closely with Boards of Trustees, advising, and guiding robust decision making 

• Financial management including forecasting, budget setting and monitoring income and expenditure. 

• Risk strategy and management. 

• Knowledge of Mental Health Strategies both at local, Greater Manchester and National levels highly desirable. 

• Strong organisational skills and ability to prioritise multiple activities/workstreams. 

• Excellent IT skills with ability to prepare reports in Word, spreadsheets in Excel and Power Point 

What you can expect in return 

The role is part-time, 26.5 hours per week. The successful candidate can work the hours in a variable pattern which can suit both parties, subject to agreement with the CLC’s board of trustees. The successful candidate will be required to spend time at the CLC each week. 

Equal Opportunity Employer: The Creative Living Centre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Please note, this role is subject to the receipt of a satisfactory Enhanced Disclosure and Barring Service check and references. Applicants must also be eligible to work in the UK. 

This role sits within the Community Education and Training team, working to support our learners to access, complete and progress through our wide range of adult learning provision. The main focus will be on providing additional support for learners who need wrap-around support relating to a range of additional personal and educational needs. This could include welfare, personal and family support and wider mental health and wellbeing support or additional learning needs such as dyslexia, ADHD, literacy support and other needs.

You will work with the team to implement strategies and support plans for individuals to aid learning and enhance educational experience. You will support the team’s administrator to monitor learner’s attendance, contacting them via phone, email or arranging a meeting in person where pastoral support is needed.

You will work with our Adult Safeguarding Lead to support safeguarding cases across our departments, including keeping safeguarding records, making referrals and building a database of local support services available to learners and other service users.

We are looking for a dedicated individual who is passionate about supporting learners to ensure they have the best opportunity to thrive on their learning journey.

You will also support wider functions in the team such as contributing to the organisation of our termly learners’ forum to celebrate achievement and attending events in the community to publicise our work.

The successful applicant will have experience of working with vulnerable individuals or groups, be committed to safeguarding, have excellent administration skills, be flexible and excited about being at the heart of a busy team and committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

Over the past few years, Families in Grief (FiG) has grown significantly to meet the needs of our North Devon and Torridge community. We have just completed a piece of work to expand our reach, enhance our accessibility to healthcare professionals and schools, and broaden our range of services to better support children, young people and families who have been bereaved. We are now looking for an experienced leader with a passion for making a difference to continue this work.

Our aims:

• To provide a credible and high-quality bereavement support service to all grieving families children, young people and families in need of our help.
• To better educate and support professionals who come into contact with bereaved children and young people.
• To improve family relationships after a member of the family dies, to reduce bereaved families' feelings of social isolation, to improve a child or young person’s engagement with school and the wider community for families to learn further about the impact of grief.
• To ensure all families and professionals working with families in North Devon and the Torridge area are aware of FiG’s services. 

We are looking for someone who can:

• Continue to shape the vision: leading FiG with clarity and purpose, ensuring the charity remains responsive to the needs of bereaved families in Northern Devon.
• Drive strategy: collaborating with the Board to develop and implement a rolling 3-year strategic plan that aligns with FiG’s goals and adapts to changing needs. Champion innovation and continuous improvement, ensuring the charity thrives in a dynamic environment.
• Inspire teams: providing inspirational leadership to employees and volunteers, fostering a culture of collaboration, compassion, and excellence.
• Impact focus: regularly evaluating and refining FiG’s strategy to maximize its impact, delivering meaningful, sustainable support to the community.
• Operational and Financial Management: ensure smooth day-to-day office logistics, manage budgets, oversee financial processes and health and safety in order to ensure compliance with all charity requirements

If this sounds like you, we would love to hear from you. 

Are you a visionary financial leader passionate about making a real impact? UK Youth is looking for an experienced Finance Director to lead the financial strategy and operations that support our mission to empower young people across the UK. 

Purpose of the job

As Finance Director, you will oversee all financial aspects of the charity and lead long-term financial sustainability while advancing UK Youth’s mission. You will work closely with the Executive Team, Finance Committee, and Board of Trustees to deliver strategic financial leadership and ensure robust financial planning, forecasting, and reporting. 

This role offers the unique opportunity to influence high-level decision-making and provide strategic insights that shape our organisation’s future. You’ll champion the finance team’s development, drive operational efficiency, and explore innovative financial solutions to ensure our financial health. 

Key Responsibilities

• Lead the formulation and execution of UK Youth’s financial strategy aligned with our goals 

• Oversee budgeting, forecasting, and financial planning processes 

• Provide strategic financial analysis and insights for social investment, grants, and commercial financing 

• Manage financial risks, compliance with regulations, and relationships with auditors and stakeholders 

• Drive technological innovation in financial reporting and operations 

• Mentor and develop the finance team to foster a high-performance culture 

About You: 

• Qualified accountant (ACA, ACCA, CIMA, CIPFA, or equivalent) 

• Significant experience in a senior financial leadership role 

• Proven track record in providing financial leadership at Board and Executive levels 

• Strong knowledge of charity finance regulations (including Charity SORP) and tax compliance 

• Experience working within the voluntary sector is highly desirable 

• Skilled communicator able to convey complex financial information to diverse stakeholders 

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth? 

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that theyouth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to massinequality of access to youth services for young people.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Friday 8th November 2024 at 11:59pm (midnight)

Round 1 (Teams) Interview date(s) proposed: w/c 18th November 2024

Round 2 (In Person) Interview date(s) proposed: w/c 9th December 2024

Are you a people person with an analytical mind? Do you have data and income processing experience? If so, this is the perfect role for you.

Salary: £31,410-£34,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

Join Our Team!

We are looking for someone who is passionate about making a difference to the lives of the Crohn’s & Colitis community. You would be joining an experienced and friendly team and you will help provide excellent customer experience to our supporters through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ongoing ambitious plans, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

As a member of the Supporter Engagement Team no two days will be the same. You will be essential in helping us improve the lives of those living with Crohn's and Colitis by offering fantastic supporter service and ensuring our members and fundraisers feel valued and keen to continue to support!

The Supporter Engagement Officer plays a pivotal role in achieving this. By taking a lead in the day to day management of the income processing and membership arm of the team ensuring all income is processed quickly and accurately and supporters are thanked efficiently.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner.

You will be experienced in supervising staff or volunteers and be an effective and approachable networker with a proved track record of building excellent relations with all stakeholders, using high levels of tact and sensitivity when needed.

You'll need strong written and verbal skills and the ability to adapt your style depending on the audience. You'll also be effective at managing challenging situations and competing priorities.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

You will also have experience of working with databases to produce reports and insights, as well as the managing the handling of cash and finance processes.

Experience of Microsoft office is essential, as well as high levels of accuracy and attention to detail.

If you are committed to our values of ambition, compassion and team-working and like the sound of our role, then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion. Most importantly you will be people focused, and passionate about achieving our vision and mission, by making a difference to those living with Crohn’s and Colitis.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.

This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.

The role is to be carried out in our office premises as well as at home visits for clients who are housebound.

We have an exciting opportunity to join our thriving and committed Community and Events Fundraising team. We are looking for someone who is experienced in project management and implementation of ambitious supporter retention and stewardship programmes to maximize income generation.  We are looking for someone who is creative, ambitious, and passionate about ensuring an excellent supporter experience, to help us drive income growth. This is a new role, offering you the opportunity to truly bring your strengths to it.

As the Community and Events Retention Officer, you will be an excellent communicator, a strategic thinker, take a test and learn approach and be able to demonstrate success of your strategies against KPIs and clear income targets.  You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans.

This is a permanent full-time position based either at our new Headquarters: -The Salvation Army, Territorial Headquarters, 1 Champion Park, London SE5 8FJ, or flexible agile working from home.

Our exciting new building provides a more effective workplace to help The Salvation Army better achieve its mission. Applicants must be able to work within the Christian ethos of The Salvation Army.

Applicants must be able to work within the Christian ethos of The Salvation Army.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time); a contributory pension scheme; season ticket loan and an employee assistance programme.

Closing date: 10th November 2024 at 23.59pm

Interview date: To be confirmed - weekly on an ongoing basis - You are encouraged to apply early. 

In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. 

Appointment subject to satisfactory references and proof of right to work in the UK. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We have an exciting NEW opportunity to join our busy Fundraising Team as Individual Giving Officer. Do you have fundraising experience, love data and wish to utilise these transferable skills whilst contributing to the local community, then this could be the job for you!

As Individual Giving Fundraiser you will be responsible for planning and delivering appeals, campaigns and supporter journeys to recruit, retain and reward individual donors. Specifically, you will be responsible for the growth of strategically important income streams of general donations, regular giving,  and lottery

The successful candidate will be working to maximise income and develop supporter relationships across a variety of activities.

Duties & Key Responsibilities:

• Develop and deliver a programme of acquisition campaigns to acquire new cash and regular giving donors.
• Contribute to maximising the potential of the fundraising database, segmenting and targeting supporters who have the potential to give regularly or at a mid-range level.
• Liaise with internal and external stakeholders, building strong relationships and providing all required information for the successful delivery of campaigns and strategies.
• Develop, implement and monitor direct response campaigns (post, email, phone and digital) to acquire new supporters and deepen our relationship with existing supporters including raffles and other campaigns and appeals.
• To carry out research and maintain awareness of the wider fundraising industry to obtain relevant information that can contribute to proposals, mailings, applications, donor strategies and fundraising communications.
• Use supporter insight, data, and external trend analysis to spot opportunities for income growth or development.
• Work with colleagues in Marketing to develop engaging case studies and beneficiary stories to support fundraising and donor relationship-building.
• Devise inspirational and exciting ways to demonstrate the impact of donations on the lives of beneficiaries and ensure that this is communicated regularly and effectively to supporters.
• Ensure all activity is compliant with any regulations and any reporting requirements completed.

This is an exciting time for the team and as a vital member of the team, you’ll work to maximise the return on investment made by the organisation in this area and achieve significant growth in revenue income – helping us to continue to bring free hospice care to everyone who needs it.

We are a community hospice charity, based near Stroud. We believe that everyone touched by a life-limiting illness in Gloucestershire should benefit from free hospice care and our strategy is to reach more of them. We support people with life-limiting conditions to live well after diagnosis through a range of wellbeing services for them and their loved ones and, when the time comes, we enable them to have the choice of dying in the comfort of their own home.

We offer a competitive benefits package which includes flexible working, 33 days holiday, increasing to 38 days with long service, Life Assurance, pension scheme or continue the NHS Superannuation pension scheme, Employee Assistance Programme, cycle to work scheme, access to discounts through the Blue Light scheme and long service awards.

Longfield is a truly wonderful place to work and we are proud of our modern, purpose-built facilities, fantastic grounds, free parking and amazing staff and volunteers. 

For an informal discussion to find out more about the role or arrange a tour of the hospice please contact our HR Department. If you think you would make an excellent and valued member of the Longfield Fundraising Team, you can find out more about the role by going to our website.

We are also recruiting a Fundraising Events Oficer, so please check out our website for further information about this role. 

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

​

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

Salary: £20,570 - £24,000 (FTE) per annum, depending on experience

Hours: 35 hrs FTE

Place of work: Hybrid/Flexible/Hatfield (minimum of 2 days per week in the office)

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

You will be integral to achieving our strategic priorities of generating income through repeat support, and providing exceptional supporter journeys for our community, ensuring they feel valued and engaged.

Providing excellent customer care, engaging and involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. To be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About You

You will have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail. If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact Natalie Wood, Supporter Engagement Manager.

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack found on our website.

Closing date: Monday 28th October 2024 – 9am

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?

Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).

Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.

As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.

The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

Applicants need to:

• Be competent and confident in using IT, and specifically using IT applications and resources on websites.
• Have clear and accurate communication skills, both spoken and written.
• Be able to listen, understand and use information to conduct effective client interviews.
• Be able to work in a team, be organised and manage time effectively.
• Be confident in working towards performance targets.
• Be able to recognise the limits and boundaries of the role.

A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.

The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.

We are open to considering part-time and ‘job share’ arrangements for this post.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Interviews: TBC
Please note interviews will be held face to face

About you

Do you want to use your skills to make a real difference to the myeloma community?

We’re looking for an experienced writer with an eye for detail who can research topics and simplify complex scientific and medical information into accessible and patient-friendly language.  Excellent writing, copy editing and proofing skills are essential for this role. 

You will require to have experience of writing information materials for a range of audiences and producing information for different channels as well as knowledge of the stages involved in producing information.  You will be able to manage your own workload and have a high level of accuracy and attention to detail, as well as good IT skills.  Previous experience in writing information materials for patients, working directly with patients, carers and family members, content development for information events and a general health and cancer knowledge would be an advantage for this role.

About the role

This is an exciting time to join Myeloma UK as we launch our new five year strategy.  As a Patient Information Officer you will maintain, develop and deliver accurate printed and online information (written and audio/visual) on myeloma and its related conditions for patients, their family and carers, as well as ensuring complex medical and scientific language is translated into clear and concise information for a patient audience.

The post holder will work with colleagues to ensure close communication and sharing of information across the organisation and report progress regularly to their line manager.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you the ideal person for the post

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 27 October 2024 and interviews will be held on 5 November 2024. You will be asked to prepare a task prior to your interview.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex,

· race,

· disability,

· age,

· sexual orientation,

· gender reassignment,

· religion or belief, marital status, or pregnancy and maternity.

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

Connected Futures is Youth Futures’ systems change programme. It aims to foster joined-up solutions to the complex issues and barriers facing disadvantaged young people.

We are looking for a capable, proactive person to support the overall programme management approach for Connected Futures. The Senior Programme Support Officer will support the Head of Programmes to develop and deliver an approach to programme and project management across Connected Futures. The postholder will take the lead on specific tasks, and coordinate the work of the wider cross-organisational Connected Futures team.

You will liaise with external partners and stakeholders, as well as supporting multiple internal customers and workstreams, often to tight deadlines. You will support key external and internal engagement processes, working with colleagues to ensure the smooth running of meetings and capture key decisions and inputs to feed back into programme delivery.

This is primarily a project management role, enabling a cross-functional team to work effectively and efficiently together on a complex, fast-moving and high profile programme. As well as dealing with tasks as they emerge, you will work across the team to keep track of progress, identifying any issues and risks, and enabling the Head of Programmes and other internal stakeholders to gain an overview of the programme as a whole.

This role is fixed term to January 2026 and can be based at any of our hubs located in London, Birmingham or Leeds.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download the job recruitment pack.

The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities.  We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.