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Page 10 of 11
Canterbury, Kent (Hybrid)
£23,400 - £25,192 per year depending on experience, pro rata
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Salary: £23,400 - £25,192 pa depending on experience, pro rata

Contract: Permanent

Hours: Part Time, 0.5 full time equivalent (18.75 hours a week spread over at least 3 days)

Location: Hybrid working: a combination of working from home and being based at Rising Sun Offices in Canterbury

Closing date: Monday 9th September 2024

Please note: This post is restricted to women under schedule 9, Part 1, Equalities Act 2010

Benefits

We offer a number of benefits to team members including:

  • 25 days annual leave per year
  • A bonus day of leave for your birthday
  • 3% matched pension contribution
  • Access to Rising Sun’s counselling service
  • Employee Assistance Programme
  • Health care cash plan for you and your children for a number of health treatments (e.g. dental, optical, physiotherapy etc.) and also discounts in shops and attractions
  • Up to four weeks sick pay in any 12 month period (eligible after probation period)

OVERVIEW

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

 

Admin Tasks

  • Process incoming referrals to our services
  • Liaise with referrers and team members as required and respond to queries efficiently
  • Coordinate participants and materials for survivor group programmes and team training sessions
  • Coordinate the rota for One Stop Shop drop-ins
  • Respond to enquiries received via our phone or admin email account
  • Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
  • Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
  • Input information to spreadsheets and our case management system
  • Develop our administrative processes to improve effectiveness
  • Work with and provide support to the wider team as required

General

  • Uphold the core values of the Rising Sun and work towards our vision.
  • Work professionally and to a high standard
  • Demonstrate a personal commitment to continued professional development
  • Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
  • Uphold the rights of women, children and young people who have experienced domestic abuse
  • Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
  • Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

  • Experience in an administrative role
  • Experience working across different teams (D)
  • Experience coordinating events/activities (D)
  • Experience of working for a charity or not for profit organisation (D)
  • Experience of supporting or providing advice to survivors of domestic abuse (D)

 

Knowledge and Skills

  • Excellent planning and organisation skills with the ability to prioritise
  • Confident using MS Office including Word, Excel and PowerPoint
  • Excellent communication skills, both written and verbal
  • Effective team working skills
  • Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
  • Confident using On Track, our case management system (D)

Personal Qualities

  • Passionate about the aim and values of the Rising Sun
  • Self-motivated and pro-active
  • Solution focused and creative in approaching new challenges
  • Committed to equal opportunities, safeguarding and maintaining confidentiality
  • Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

 

Equal Opportunities Statement

Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups/groups with a protected characteristic such as B.A.M.E., who are currently underrepresented at Rising Sun. We are disability-friendly, and flexible working is available in the majority of roles. We strive to offer accommodations to all applicants who need them.

Safeguarding Statement

Rising Sun is committed to safeguarding those we provide a service to. The successful candidate will be required to undergo a DBS (Disclosure and Barring Service) check, a ‘right to work check’ in accordance with UK government Home Office guidelines, and to provide two references.

 

 

 

How to apply

 

Please download the job pack from our website and complete the application form at the end of the document. Send us your application by 9th September 2024.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

Application resources
Posted by
Rising Sun Domestic Violence and Abuse Service View profile Company size Size: 21 - 50

Our vision is a world in which all women and children live free from actual or threatened domestic abuse and all forms of violence.

Refreshed on: 27 August 2024
Closing date: 09 September 2024 at 23:30
Tags: Administration,Advice / Information,Customer Service,CRM,Customer support,Data Entry,Domestic Violence / Abuse,Gender / Gender Based Violence,Helpline,Internal communication,Women's Rights

The client requests no contact from agencies or media sales.