Income Officer Jobs
Location: Remote (based in/near Leicester with regular local travel and occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £23,160 pro rata (£13,896 actual)
Hours of work: 3 days per week (21 hours)
Contract type: Permanent
Why work for Kids Matter?
- Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
- Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
- Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
- Flexible working across weekdays to suit your schedule.
About us
Kids Matter is one of the UK’s fastest growing children’s charities.
Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.
Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.
We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.
About the role
The Operations Administrator role involves:
- Supporting in the administration of day-to-date team, HR and system processes.
- Managing and maintaining our storage unit and virtual office in central Leicester.
- Working alongside various teams to provide administrative support.
About you
Are you organised with good attention to detail? Do you enjoy supporting others and having a varied workload? Can you prioritise and manage your time effectively? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?
Then we would love to hear from you!
How to apply
You can apply for the Operations Administrator position by clicking ‘Apply via Website’ and completing a copy of our online application form.
The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.
We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.
If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).
Please see the job pack for more details on the role and application process.
We exist to reduce the impact of poverty on children in need across the UK.
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The client requests no contact from agencies or media sales.
Living Wage Foundation
The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life.
The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.
The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees.
The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Manager. We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.
The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems.
Main Responsibilities
Project Management
Deliver work targets on time and to standard to support the Foundation’s progress incl. tracking performance and expenditure:
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Lead the day-to-day operations and management of all systems within the Living Wage Foundation designed to support the functioning of Living Wage accreditation schemes.
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Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network.
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Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors
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Oversee the management of systems integrations to ensure they are providing efficient and effective solutions to our data requirements, including maintenance of Zapier, Form Assembly, Act-On and QuickBooks, and the integration between Salesforce and our Drupal website.
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Carry out maintenance of integrated systems, including syncing data to Act-On and the website.
Learning and expertise
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Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector.
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Train the team to carry out data selections and export in an appropriate format to support the press and communications team’s work and the Foundation’s research projects.
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Keep internal training manuals up to date to ensure the Foundation’s team can access clear information about our processes and ensuring the team’s training requirements are met.
Communications
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Create and write dashboards and reports to support the analysis of our performance.
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Champion systems throughout the organisation to ensure a positive user experience.
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Offer ad hoc guidance to the team and communicate any changes to systems.
Develop and manage external relationships
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Oversee the work of our external developers
Develop and manage internal relationships
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Work with the Living Wage Foundation team to identify business requirement and translate them into technical solutions
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Line management of Operations Officer.
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Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events
Income and resources
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Maintain and improve the financial integrations between our database and accounting software to allow accurate invoicing and financial reporting systems.
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Ensure the integrity and safety of our data, including training the team on good data-keeping practices and GDPR considerations.
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Track expenditure for systems providers and the associated budget
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Contribute to plans and proposals to grow sources of income or resources
Contribute towards Citizens UK’s strategic objectives
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Responsibility for delivering agreed areas of the Foundation’s work plan
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To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders
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Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.
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Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK
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Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team
Person Specification
(REQUIREMENTS ESSENTIAL = E, DESIRABLE = D)
EXPERIENCE AND QUALIFICATIONS
A minimum of 2 years proven, comprehensive experience in an operations role (E)
Experience of analysing business requirements and turning them into technical solutions(E)
Experience of providing technical support to a team(E)
Experience of managing database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms(D)
Degree or equivalent professional qualification or experience (D)
KEY SKILLS AND KNOWLEDGE
Extremely analytical with the ability to interpret large quantities of data to evaluate and improve performance (E)
Comprehensive understanding of database and systems management and integration(E)
Ability to take in and interpret information and communicate in a succinct manner(E)
Demonstrable ability to find creative solutions to complex problems and implement new systems(E)
High levels of numeracy with strong attention to detail (E)
Excellent time management skills with the ability to juggle a wide range of competing demands. (E)
Strong IT skills to include MS Office and database software(E)
Sound knowledge of data protection regulations and GDPR (E)
Understanding of the policy and campaign landscape in the UK (D)
PERSONAL ATTRIBUTES
A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands(E)
A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
Interviews will take place on 18-19th September 2024 (subject to change).
Want to find out more about us and the role? Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. There will be plenty of opportunity to ask questions to the team during the session but you can also submit a question in advance when you sign up to the webinar. Please note that attendees will remain anonymous. The webinar will take place on 28th August 2024 at 12pm on Zoom. Sign up here.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Pace, we transform the lives of babies, children and young people who have a neurodisability like cerebral palsy. Our mission is to help them reach their full potential – and our staff make it happen, every day.
Do you want to make a real difference in your next role, using your skills and experience as a Fundraising Manager? If your answer is yes you might just be the person we’re looking for!
You will play a vital role in fundraising for our primary and secondary school and students, enabling them to have a blend of therapies and education, giving them the opportunity to learn and achieve just like any other child.
This role is yours to shape as you bring together, manage and develop our corporate partners, community fundraisers and event participants to increase fundraising activity.
You will have proven event experience to develop and deliver 2 mass participation events each year. Leading with strong stewardship you will engage and grow your volunteer base to help staff your events, making them accessible and strongly community based.
Excellent communication and relationship building skills are essential, and as a highly motivated individual you will have strong attention to detail and the ability to manage your varied workload. You will also enjoy taking ownership of your work and have the ambitious drive to progress the public fundraising streams at Pace.
Position: Fundraising Manager
Reports to: Head of Marketing and Communications
Location: Hybrid - a mix of on site (we have 2 sites in Aylesbury) and working from home
Hours: 38 hours per week - open to discussion about compressed week, flexible working. Core hours are 10am-3pm
Salary: £35,000 to £38,000 per annum
Annual leave: 25 days plus bank holidays, increases with length of service
Pension: company pension scheme with contribution of up to 4%
What you will be working on:
- You'll create, organise and deliver 2 mass participation events each year using your event experience and research to engage and encourage people to get involved and take part, raising the profile of Pace in the community
- You'll develop a programme to grow your volunteer base to help staff your events, communicating with them to keep them engaged and motivated
- You'll nurture the current corporate partners and look for opportunities to increase the fundraising activity of their staff and partners and supporters through your events and organising and helping create fundraising events for them
- You'll develop your community fundraisers and work with them to maintain relationships and increase their involvement
- You'll be creating a stewardship programme for all 3 areas to update them with news and opportunities to get involved
This job is for you if:
- You have experience of developing and implementing events from conception to finish
- You enjoy managing varied workloads and working to deadlines
- You have worked with a range of internal and external partners and stakeholders
- You are attuned to people's needs and enjoy spotting opportunities to increase support
- You have proven experience of achieving fundraising goals or similar objectives - through direct experience or transferrable skills
Every child with a neurodisability like cerebral palsy has potential, their place in the world and a full life to live. At Pace we make it happen.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop.
PiP’s programmes focus on four learning pathways:
- Independent Living Skills
- Creative and Performing Arts
- Health, Wellbeing and Happiness
- Employment and Vocational Skills
The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work.
Who We Are
PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.
Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.
What You’ll Need
- Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
- A strong commitment to person-centred support and advocacy
- A passion for enabling positive change in the lives of our students
- The character and communication skills to be an effective and supportive team member
- Energy, initiative and a proactive attitude
- A calm and creative approach to challenges and problem solving
What We Offer:
· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
· We offer a travel subsidy to help with the cost of commuting.
· We provide a 4% pension contribution
· Incremental pay progression
· It's an early finish on Fridays - we close once all students leave around 4pm.
· Free Employee Assistance Programme 24/7 including access to counselling
· We offer regular team meals and social-generally during work hours and they are optional.
· We offer a cycle-to-work scheme and other staff discounts
Our Mission
PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.
Our commitments
PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.
PiP keeps all personal information confidential and in line with current data protection legislation and GDPR.
Closing Date: September 3rd 2024
We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.
The role of the Trusts and Grants fundraiser is to build on-going relationships with Charitable Trusts and Foundations, whether those Trusts/Foundations are local to Birmingham and the West Midlands, or based elsewhere in the U.K., so as to continue to source financial support for St Basils in terms of grants for both revenue and capital purposes.
The client requests no contact from agencies or media sales.
This is an incredible opportunity to lead a highly-respected, visionary, organisation with a peerless track record of achieving change in immigration detention policy and practice. We are looking for an exceptional individual with strong strategic leadership and people management skills, and an unwavering commitment to human rights, above all the rights of people in detention.
Our new Director will be leading the organisation in a period of both challenges and opportunity, as the new Government settles in and debates about immigration policy continue. Despite the uncertain times, we are committed to continuing to challenge immigration detention in the UK. The new Director will inherit a well-resourced, effective and well-regarded organisation with an impressive, dedicated and friendly staff team. While the role will be multi-faceted, it will be hugely rewarding, supported by a committed board of trustees.
BID is a small organisation - our new Director will own the overall operation, management and sustainability of the charity, with the support of committed trustees. The Director will lead on strategic leadership, finance and operations, people and culture, fundraising, policy and communications, legal casework and governance and regulation - all with the support of our brilliant team of 10 staff, and the opportunity to recruit. As with any small charity, the post-holder will need to be agile and responsive.
To find out more about the Director role, download and read our job ad and description.
The client requests no contact from agencies or media sales.
The Prince’s Trust are partnering exclusively with Robertson Bell in their search for a permanent Head of Financial Performance and Analysis. At The Prince’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The role of Head of Financial Reporting & Analysis supports senior leaders and key decision makers to effectively manage the Trust ensuring we are financially viable and make best use of our resources to support Young People and fulfil our charitable objectives effectively.
The role:
- Lead and develop the Financial Reporting team, including regular 1-2-1's, coaching, mentoring & upskilling where appropriate.
- Lead the planning, execution and management of the group external audit and preparation of the UK consolidated financial statements under UK GAAP and Charities SORP.
- Responsible for the integrity of the Trial Balances including regular reconciliation of balance sheet control accounts.
- Set the accounting standards by which the financial transactions are recorded including income recognition criteria. Accounting and reconciliation of restricted funds.
- Lead on the month end close activities and production of high quality, accurate and timely management accounts pack and associated reports.
- Oversee the collation of meaningful commentary including highlighting deviations from financial target, impact analysis and actions required to recover financial position.
- Provision of regular and ad-hoc reports for internal stakeholders to drive financial performance and decision making.
- Set the financial planning framework including methodology, assumptions and timetable, analysis of risks and opportunities and recommendations to the senior finance team.
- Act as technical lead on more complex areas of accounting and reporting.
The organisation:
We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn. The Prince’s Trust has helped 1 million young people to date. Over the last five years, 3 in 4 young people supported by The Trust moved into work, education or training.
Essential criteria:
- Qualified accountant with experience in a comparable role or qualified by experience.
- Sound knowledge and understanding of accounting principles, including the Charities SORP and UK GAAP.
- Excellent people skills with demonstrable ability to influence key decision makers.
- Proficient user of Microsoft Office suite, in particular Excel and PowerPoint.
- Management of month end processes including consolidating and reporting financial performance.
- Producing complex budgets and forecasts including identification of risk and opportunities.
- Ability to communicate and present financial information to senior leaders and non-finance colleagues.
The position will be based at Prince’s Trusts head office in Birmingham and requires on average 1-2 visits per week to the office, dependent on business need. The closing date for applications is 15th September with first stage interviews taking place on the 23rd September.
Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!
Here at The Prince's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
Join our dynamic team at Rosa, a values-driven organisation committed to gender equality, anti-racism and diversity. Rosa is the only UK-wide funder of the women and girls sector. Our vision is of a society in which women and girls are safe, healthy and equal.
We are seeking an experienced high-value fundraiser with excellent relationship management skills, to engage and attract new donors and strategic partners. This is a unique role for someone with the agility and resourcefulness to engage and manage a mixed portfolio of supporters. You will drive growth by building a community of donors connected in their ambition to improve the lives of women and girls in the UK.
The role is being offered as a full time or part time (min 60%) hybrid role with a minimum of 2 days per month in the office. We are open to discussing other flexible working options during interview.
For more information about Rosa, the Philanthropy & Partnerships Manager role and how to apply, please read our recruitment pack.
Applications will be accepted until the 13th September 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
MIND in Haringey and its partner Public Voice deliver the Haringey Community Collaborative, providing strategic leadership and capacity building for the borough’s Voluntary and Community Sector (VCS). MIND in Haringey and Public Voice are ambitious, committed and passionate in their support of the VCS, and the social impact that it collectively delivers for residents and communities every day.
The Haringey Community Collaborative service involves providing Haringey VCS:
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One-to-one and group capacity building support
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Funding opportunities for projects addressing priority local challenges
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Access to training and resources
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A community of practice for collaboration and knowledge sharing, both in person and online.
The Haringey Community Collaborative team is located across and employed by either Public Voice and MIND in Haringey. This role works alongside a manager for Haringey’s digital community of practice platform, NavNet; and a communications lead for the Community Collaborative. The role reports to the Haringey Community Collaborative Manager.
About You
We are looking for someone who wants to make a difference to the local community through their work, supporting the success of the voluntary and community sector. You will need to have experience working with organisations and groups to help them develop and grow, and convening.
A confident public speaker with strong presenting skills with the ability to present to a wide range of diverse community groups. Able to engage with people and have a good understanding of co-production.
Able to carry out research and find suitable funding opportunities supporting VCS to write bids and method statements. Designing and delivering workshops on various topics that will support the local VCS in Haringey based on their needs.
Having a knowledge of the VCS organisations within Haringey would be an advantage but not essential.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
An exceptional finance leader with proven experience of all the main elements of running and developing a finance function, including management and statutory accounts production, budget setting, forecasting, cashflow management, fund accounting and reserves monitoring. In addition, the candidate will have experience of oversight of HR and IT functions, reporting to multiple boards, managing competing priorities and strategic leadership on the financial and operational elements of the business plan.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
YMCA Thames Gateway offers support and accommodation to young people in need and children in care. The service aims to help young people develop the skills and knowledge to be able to live independently and improve their life chances. The Team Leader will manage a team of Housing and Support staff in Dartford/Tunbridge Wells, ensuring the high-quality support of residents is provided in a regulatory compliant way.
This is a dynamic service, providing bespoke interventions to a small group of six to eight Looked After Children aged 16-21 years, to enable them to live in safety and stability, and have a place to call home.
The Specialist Support Worker will be responsible for delivering direct support to a small group of young people with complex needs. The young people will live in the community and the HFFY service will provide 24/7 support to ensure their safety, promote their stability, and build resilience to enable them to manage their tenancy.
Essential Criteria
- Experience of supporting Looked After Children or homeless and/or vulnerable adults to identify personal goals and meet person-centered targets while working through the process of change
- Experience of working within a fast moving and challenging working environment in the areas of mental health, care for young people, alcohol and drug use, independent living support
- Experience of using a high level or communication skills, both verbally and in writing, using Microsoft Office applications
- Full current driving licence or, if a disability prevents driving, an alternative means of transport to enable the duties of the post to be carried out in full.
- NISCC registered (or willing to become registered if appointed) and willing to be subject to Access NI checks. (Successful applicants must commence NISCC registration process prior to employment)
Desirable Criteria
- 6 months experience of supporting young people (under 25) who have experienced any of the following:
+Care System
+Justice System
+Prison
+Institutional Care
+Supported Accommodation
Why work for the Simon Community?
We offer an extensive benefit package, including:
- Pension Plan
- Employer funded Healthcare - Benenden Health and Health Shield (includes savings on gym memberships and retail outlets)
- Death in Service Benefit
- Generous Annual Leave Entitlement
- Learning and Development Opportunities
- Compassionate Culture
- Occupational Sick Pay
- Free Access NI check
- Health & Wellbeing Initiatives
- Management Development Programmes
- Long Service Awards
- Blue Light Card Scheme.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a permanent Delivery Manager working from our Newcastle centre . If you have excellent communication skills, a positive attitude and are a dedicated team player with a youth-led approach this could be perfect for you!
As a member of our Leadership Team, you will be responsible for the successful delivery of our Young People programmes across Newcastle. As part of the management team, you will be responsible for developing and implementing a delivery plan and targets for the Newcastle area. You will lead and inspire your team to deliver effective services, ensuring that every young person engaged progresses along an appropriate pathway of learning, and development. You will demonstrate best practices in services that engage young people, creating a safe and supportive environment that maximizes value for young people and our training and employer partnerships.
This role is perfect for you if you have experience leading services for young people and have a deep passion for making a positive difference. You will have the opportunity to develop our current offer and lead a small dedicated team, fostering a collaborative environment where everyone's potential can flourish.
Key Responsibilities:
- Oversee the delivery of our Young People Programmes, ensuring their successful implementation.
- Lead and motivate your team to provide effective services and support for young people.
- Developed Planning and Organisational Skills with proven commercial acumen
- Contribute to the development of our strategy to empower more young people in Greater Manchester with sustainable outcome opportunities.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Building Advisor. You will be responsible for ensuring that Refuge complies with statutory building and property obligations and monitor changes in industry standards and regulators requirements. The post holder will also monitor obligations in property agreements and support corporate services and provide technical advice which may require research. The post holder will collect property data to demonstrate compliance and for reporting purposes as well as update Refuge’s property polices accordingly and train people.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
We are looking for two additional people to join our existing Universal Credit Support - Help to Claim team.
The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
You will need to be proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable but not essential, as training will be given.
The role will be a mix of home and office working.
The client requests no contact from agencies or media sales.