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Closing in 7 days
Stonewall Housing, London (On-site)
£29,593 - £31,417 per year
Posted 3 days ago Quick Apply
Closing in 6 days
Fairhive, Aylesbury (On-site)
£66.5k - 70k per year
Posted 3 weeks ago Quick Apply
Closing in 2 days
London's Air Ambulance Charity, London (Hybrid)
£48,000 per year + benefits
This is an exciting time to join London’s Air Ambulance Charity. We have just reached our fundraising target to replace our two helicopters
Posted 4 days ago
Closing in 6 days
The Royal College of Radiologists, Multiple Locations (Hybrid)
£26,356 per annum , increasing to £30,176 per annum within two years employment, plus excellent benefits
Posted 2 days ago
Closing in 4 days
Michael Page International Recruitment Ltd, City of London (On-site)
£80,000 - £100,000 per year
Posted 3 weeks ago Quick Apply
Closing in 3 days
Charity People, London (Hybrid)
Up to £55000 per annum
Posted 1 week ago Quick Apply
Closing in 4 days
Learning through Landscapes, Multiple Locations (Hybrid)
£39,000 per year, pro rata
Posted 3 weeks ago Quick Apply
Royal Ballet and Opera, Covent Garden (Hybrid)
£32,000 - £40,000 per year
Posted 3 days ago
Global Canopy, Oxford, Oxfordshire (Hybrid)
£55,000 - £65,000 per year
Posted 1 week ago
www.hillsideclubhouse.org.uk, London (On-site)
£28,000 per year
Posted 1 week ago Quick Apply
Closing in 2 days
Reprieve, London (Hybrid)
£50,571 per year full-time plus up to 5% employee matched pension contribution
Posted 4 weeks ago
Page 19 of 21
London, Greater London (On-site)
£29,593 - £31,417 per year
Full-time
Permanent

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.

Job description

RECRUITMENT TIMELINE 

  • Closing date: 9 September 2024 

  • Interview dates: Week commencing 23 September 2024 

OVERVIEW 

Stonewall Housing is in an exciting stage of growth, and it will be your role as Business Operations Manager to facilitate this growth through the creation and maintenance of smooth operational processes and administrative support to the organisation. You will work closely with the Leadership and Development Teams, and in partnership with our Services Administrator. 

In this post you will be supporting the Training Lead with the running of the training pipeline, such as sending invoices, booking forms and certificates; providing administrative and operational support to the Development Team so that they reach their fundraising, partnership, events and volunteering goals; supporting the CEO with any Board of Trustees-related tasks, such as taking minutes at the quarterly Board Meeting. Stonewall Housing has also recently adopted the project management and CRM tool, Monday. You will need to have experience of working with the same, or a similar, project management tool.

The successful candidate will aim to find effective and workable solutions in a range of contexts, negotiating within budget and working with any member of the team. You will help to make sure that all administration tasks are completed effectively and efficiently and create systems and processes to support all aspects of our work.  

KEY RESPONSIBILITIES 

  • To provide a high quality, flexible and responsive administrative support to the organisation. 

  • To provide administration support for staff, management, and volunteers. 

  • To ensure effective processes and systems to support front line work. 

  • To maintain and update the projects stored on the project management tool, Monday.

  • To organise and minute key organisational meetings. 

  • To ensure all administrative requirements are met throughout the organisation. 

MAIN DUTIES OF THE POST 

Administration 

  • To open, record and distribute post as necessary. 

  • To type various reports, forms and documents as required. 

  • To provide administrative support to the Leadership and Development Teams, including arranging organising and minuting meetings, managing processes, recording progress. 

  • To attend and minute the monthly all team meeting. 

  • To attend and minute the quarterly Board Meetings. 

  • To prepare the quarterly Board Report in partnership with the CEO. 

  • To provide administrative support to the Income Generation team, helping with key events, supporter engagement and production of materials. 

  • To prepare payroll each month, inputting sickness absence and any changes 

  • To ensure that all laptops, mobile phones, and other equipment is allocated, recorded, and collected according to policy. 

Training administration 

  • To provide administrative support to the Training Lead, helping with bookings, invoicing, and customer engagement. 

  • To help maintain the training pipeline on the CRM tool, Monday.

IT & Human Resources 

  • To maintain the organisational online HR system, ensuring information is accurate and up to date. 

  • To act as a key point of contact for the IT service provider to ensure excellent customer service to colleagues. 

  • To develop and maintain the IT network filing system. 

  • To act as a source of assistance and information for other staff. 

Recruitment 

  • To place adverts in relevant publications and on various websites as requested by the leadership and development teams. 

  • To produce and send out electronic application packs for all staff, management committee and volunteer vacancies. 

  • To organise and provide support and relevant paperwork to all interview panels. 

  • To maintain appropriate administration and applicant records. 

Reporting 

  • To provide support to the Leadership and Development Teams in producing monthly and quarterly outcome reports. 

  • To provide support to the Leadership and Development Teams in producing monthly and quarterly KPI reports. 

Policy development 

  • To carry out research and other assistance for policies as requested by the leadership team. 

  • To ensure electronic policy files are up to date. 

  • To maintain the policy review schedule at least once a year. 

YOUR EXPERIENCE 

  • You will have experience coordinating projects, translating a ‘big picture’ strategy into smooth, reliable operations. 

  • You will have experience using a project management tool, such as Monday or Asana.

  • You will have experience using a CRM tool, such as Donorfy, SalesForce, CharityLog. 

  • You will have experience of taking minutes and organising meetings. 

  • You will have an understanding of the discrimination faced by LGBTQ+ people. 

  • You will have experience and understanding of maintaining confidentiality. 

  • You will have experience using systems for data entry and reporting. 

YOUR SKILLS

  • High standards of accuracy and attention to detail. 

  • Excellent written and verbal communication skills. 

  • Extensive IT skills. Competent in Microsoft Office (Outlook, Word, Excel, PowerPoint). 

  • Strong organisational and time management skills with a systematic approach to problem solving. 

  • Excellent time management skills with the ability to prioritise, plan and organise day-to-day activities ensuring that deadlines and objectives are achieved.  

YOUR ATTITUDE AND PERSONAL ATTRIBUTES 

  • A team player with a positive outlook and strong work ethic. 

  • The ability to use your own initiative and know when to seek advice. 

  • Acts with professional integrity at all times. 

  • Good interpersonal skills, confident and professional communication manner. 

  • A commitment to the aims, values, and beliefs of the organisation. 

Applying for the role

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

Application resources
Application Instructions

Please send a CV and cover letter outlining why you are interested in this role and your relevant experience. The cover letter should be no longer than one A4 page.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness.

Posted by
Stonewall Housing View profile Company size Size: 21 - 50

Providing LGBTQ+ people of all ages who are homeless or at risk of homelessness with support, advice and advocacy.

Refreshed on: 30 August 2024
Closing date: 09 September 2024 at 17:30
Job ref: Business Operations Manager
Tags: Administration,Project Management,Operations