Hr Operations Manager Jobs

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery. 

The Economist Educational Foundation is looking for a hands-on, experienced leader you will ensure operations and finances are robust, efficient, and aligned with ambitious vision for growth and impact

Reports to: Chief Executive Officer
Hours: Full time (40 hours) with flexible working. Core hours are 10am to 4pm, Monday to Friday
Location: Hybrid. Central London on Wednesdays and Thursdays, remote working on other days
Salary: £53,000- £60,000 per annum, depending on experience
Closing date: Tuesday 7th January 2025 (23:59 GMT)

We will contact all applicants after the closing date. The first round interviews will take place during the week of 13th January 2025. The second round will take place on 22nd or 23rd January 2025. Please ensure you will be available to travel to our London office for interviews on these dates.

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. Topical Talk, our programme, has already reached over 10,000 teachers and 400,000 children in over 124 countries. Our income will exceed £1million for the first time this year. Our goal is to reach over 1 million school children by the end of 2026, with ambitious plans to expand in the UK, USA and globally.

ABOUT THE ROLE

The Director of Operations and Finance will be a crucial member of our Senior Leadership Team, overseeing financial management, operations, and strategic growth. You’ll play a pivotal role in leading financial planning, supporting the charity’s global expansion, and driving digital transformation to improve efficiency and impact. You will also manage risk and compliance, ensuring robust operational foundations as we scale. This hands-on role requires a leader with proven experience in financial management, operational leadership, and people management. By joining us, you’ll be at the heart of shaping our future, helping us reach more children, and making a lasting difference on a global scale.

An exciting opportunity to lead a dedicated team supporting young people to build resilience and thrive.  At an exciting time of growth for our charity, we are looking for two enthusiastic and dedicated leaders to manage programmes and daily operations at either our existing Hill House Farm or our newly opening 7th farm at Lower Shockerwick, set in adjacent beautiful woodlands and parkland, supporting the creation of our new ‘Bath hub’.  You will play a key role in ensuring our young people have a meaningful, inclusive, and memorable experience with Jamie’s Farm, feeling the positive impact long after their visit. 

What is Jamie’s Farm?  Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. 

Known within the organisation as ‘Team Leader’ 

More about the role:  As Team Leader, you will manage the delivery team at either Hill House or Lower Shockerwick farms, working alongside the Head of Hub to lead an impactful programme. Your responsibilities will include leading up to four visits per month, ensuring the smooth delivery of residential visits, and fostering a culture of empowerment and collaboration within the team. You will help achieve key performance goals including high visitor retention and staff satisfaction rates, while also leading professional development and team-building activities for your team. 

You will participate in all aspects of farm life—leading walks, guiding young people through activities like gardening and crafts, and creating meaningful connections during shared meals and evening programmes. You will also serve as the main contact for a set of partner schools, building strong and supportive relationships. 

About you:  We are looking for an experienced and passionate leader who embodies Jamie’s Farm core values of positivity, passion, generosity, collaboration, and professionalism. You will have experience working in a social work, therapeutic, or educational setting. Prior management experience is preferred, showing your ability to support and motivate teams effectively and you will bring exceptional communication, teamwork, and organisational skills to the role. 

You will excel at developing meaningful relationships with diverse individuals and organisations, using positivity and empathy to inspire and motivate others. Your dedication to helping young people thrive, especially those in challenging circumstances, will drive the success of your team and the programme. 

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for. 

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you! 

We need to expand our Strategic Programme Team, as we begin to put in place the practical steps that will move us towards our vision to “bless the 1.5 million people” in our diocese who currently have no meaningful opportunity to hear the good news of Jesus Christ.

You will play a key role in shaping, articulating and securing funding for our transformation plan, and helping to develop and then manage key elements of the Strategic Programme. 

The post is based at Church House, Daresbury, with some travel around the Diocese.  A full driving licence and access to a car is essential.

Salary: £44,864 - 48,976 per annum, dependent upon skills and experience.

The background paper, job description, person specification, and application form can be downloaded from the Diocesan website - Please see website address in the attached documents.

Completed application forms should be returned to Mrs EA Geddes, Director of HR, preferably by email - Please see email address in the attached documents.

or Church House, 5500 Daresbury Park, Warrington, WA4 4GE.

Informal telephone conversations with Jon Pocock, Strategic Programme Director, are welcome - Please see contact details in the attached documents.

Closing date: Thursday 9 January 2025
Interviews: Thursday 23 January 2025

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

An exciting opportunity has arisen to join our Internal Operations Team on an initial 18-month fixed term contract as a Business Operations Coordinator. This team is pivotal to the company’s success, providing support to a wide variety of teams across the organisation. It is a highly valued team that is both collaborative and supportive.

The post-holder will have the opportunity to work on a variety of exciting internal and external initiatives and will work closely with the Internal Operations Manager to develop, implement, and improve business processes. This role is a true development opportunity and would suit ambitious candidates who have experience in and want to further develop their administrative, organisational and problem-solving skills to support the effective running of the CEC and make a difference to young people’s futures across England.

The right candidate would also have the opportunity to work closely with the EA to the CEO and Deputy CEO, providing EA and diary cover where required.

This role would suit someone who is a strong team player, has a desire to learn from hands-on experience and would excel working within a diverse role with a variety of stakeholders.

Duties include, but not limited to:

• Assisting teams with the creation, design, and submission of accurate and timely documentation, and creating solutions to support team delivery.
• Editing and proofreading of reporting.
• Collation and distribution of papers and agendas for meetings.
• Assisting with operational processes e.g., the provision of equipment and systems access for staff.
• Systematic monitoring of key data e.g., contact details of careers stakeholders.
• Supporting general office duties and any other ad-hoc tasks as required by the team.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

In your cover letter, please describe:

• What interests you about this role and why you would like to work for the Careers and Enterprise Company.
• Please provide an overview and examples of how you excel in both written and verbal communication.
• Please provide an example of where you have used a proactive approach to problem-solving and what the outcome was.

Closing date: Midnight on Monday 6th January 2025.

Interviews will commence from 15th January 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Equity, Diversity and Inclusion

At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.

We are looking for a People Coordinator to join the National Theatre People Team.

As our People Coordinator you will be the first point of contact for People related queries maintaining a positive, proactive, and outward-facing operational service in a fast-paced environment.

Delivering excellent day to day administration for the full employee lifecycle including payroll and recruitment this role undertakes a broad range of administrative activities working in close collaboration with colleagues across the National Theatre.

Contributing and supporting process improvement this role works alongside other People Coordinators to deliver an exceptional People service.

The successful candidate will have the following: 

• Experience of working in a busy administrative environment.

• An understanding of HR/People administrative processes and practices.

• Experience of working effectively under pressure with an ability to maintain meticulous attention to detail.

• Experience of using an HR system to support tasks and working within defined processes.

• Excellent time management skills with experience of organising and delivering multiple tasks to completion successfully.

• Experience of communicating confidently in a clear and professional way with colleagues across an organisation; in person, remotely and in writing.

If that sounds like you, this may be the role for you!

Working with us will give you...

• Complimentary staff tickets for shows and backstage tours, subject to availability and policy

• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role

• Hybrid and flexible working, subject to agreement and policy

• Access to interest-free season ticket loan and cycle scheme partnership

• Generous sick pay

• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• On-site staff canteen and social facilities

• On-site Occupational Health support

• In-House Mental Health and Wellbeing Advisors providing workplace counselling and support

• Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active

• Exclusive staff talks to hear more about NT productions, past and present, from some of the world’s leading practitioners

• Discounted access to NT at Home

• Volunteer Leave – paid day a year to volunteer for your chosen charity

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms, on and around the South Bank)

• Access to retailer discounted gift cards and a cash-back-on-spending card

Please note 

The closing date for the receipt of a completed application is Friday 17th January 2025 at 12 noon.

Unfortunately, we are unable to progress an application for this role if you do not currently have (or would be able to obtain) an ongoing right to work in the UK. We cannot sponsor candidates under a work visa for this role because the role is ineligible for sponsorship under the UK government’s requirements for the Skilled Worker visa route. 

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

People Department 2024

Newt Conservation Partnership (NCP) creates and manages high quality habitat for great crested newts for the NatureSpace schemes.

NCP is going through a period of growth and the Chief Operating Officer is an important new role to ensure NCP achieves its ambitions over the coming years. The Chief Operating Officer will: 

• Deliver high quality information, governance, and business and finance insights to the CEO and Board to inform decision-making.
• Help ensure the efficient running and continuous improvement of the organisation’s finance, business functions and operations.
• Work closely with the CEO, Board and external partners to fulfil NCP’s mission.
• Manage the NCP Operations Team.
• Provide support and leadership insight across the organisation.

This is position requires a creative, dynamic and enthusiastic person who works well as part of a team whilst being self-motivated and ambitious.

Closing Date: 31st January 2025

Interview Dates: 25th and 26th February 2025 and interviews will be held at our offices in Oxford.

As Operations Director, you will deliver business-critical leadership, ensuring that our internal operations are robust, effective and support our 2025-2035 strategy. From leading on setting strategic budgets and financial reporting, organisational development, performance analysis, infrastructure systems to governance, you’ll provide best-in-class organisational assurance.

As part of our Senior Leadership Team, you’ll be an important part of our strategic planning, collaborating with our other Directors on a cross-functional basis. It’s a wide-ranging role that requires financial acumen, attention to detail, and project management skills.  You’ll use emotional intelligence to manage and inspire colleagues to achieve a high-performance and happy culture. A good grasp of how to navigate organisational and systems change is essential. Your wider professional toolkit – communications, relationship building, self-management, influencing, strategic business planning – must be excellent.

Crucially, you’ll want to be part of a supportive, inclusive and friendly team and contribute to Somerset Community Foundation (SCF) being a great place to work.

About Somerset Community Foundation

We’re a grant-making charity that provides simple, rewarding and impactful ways for donors to make a difference on their doorstep, guided by research and our unrivalled local knowledge, helping to build strong communities where everyone can thrive. We believe that real and lasting change can only be created when we put communities at the heart of that change. Hundreds of communities and thousands of people of all ages benefit from the work we fund, tackling needs and fulfilling their hopes, dreams and ambitions.

We award around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £5 million, and we’re building an endowment, which is currently valued at about £11 million, to ensure we continue to support our communities for generations to come.  We are currently drafting our new, ambitious 10-year strategy that will see us increase our transformational long-term support for local communities facing the greatest challenges.

Our Values

We’re here for everyone: We embed diverse perspectives throughout everything we do and welcome and value the uniqueness in everyone.

We drive equity: We work to better understand the needs, challenges, dreams and aspirations of historically underfunded communities and take positive action to redress the balance.

We act with integrity: We’re transparent about how and why we do things and always do the best we can.

We lead with kindness: We’re supportive, compassionate and respectful to each other and everyone we serve.

We strive to be better: We seek and reflect on feedback and insight, foster collaboration, and share our learnings to get better results.

Key Relationships

· The Operations Director will report to the Chief Executive. 

· The Operations Director will be a member of the Senior Leadership Team (SLT), working alongside the Philanthropy Director and the Programmes Director.

· You will line manage the Senior Finance Manager and the Office and Marketing Administrator.

· The Finance Manager is also part of your team.

· You will provide secretariat support for and report to the Board of Trustees and to the Finance and Governance Committee.

Key Areas of Responsibility 

Finance

• Ensure SCF’s policies, systems and processes support robust and efficient management of our finances.
• Work with the CEO ensure SCF has the financial strategy required to thrive as an organisation, working alongside other members of the SLT on a medium to long term planning horizon for the organisation’s income and expenditure requirements.

•     Project manage the production of annual budget and cashflow forecasts and 3-year business plan forecasts.

• Ensure financial management policies and procedures are in place and that management and annual accounts (including Trustee Annual Report) are produced accurately and on time.
• Work closely with Philanthropy & Marketing and Programmes Teams to ensure the Foundation has accurate up to date financial information.
• Oversee the annual audit process and lead for the Executive on the appointment of auditors as necessary.
• Work with the Senior Finance Manger to keep under review the charity’s payroll, accounts, finance, and other systems to ensure they are fit for purpose and value for money.
• Responsible for overseeing the development and implementation of a procurement and contract management system and ensuring a regular process of review of contracts and licences across all departments.

Governance

• Ensure secretariat support is provided to the Board and Finance & Governance Committee, managing production and distribution of agendas and papers, overseeing the organisation of meeting rooms, and ensuring accurate minutes are taken and produced timely.
• Oversee production, review, and implementation of SCF policies and procedures
• Ensure the Board and subcommittees are appropriately resourced and supported and receive timely and relevant information including inductions for new trustees.
• Support the Board and CEO by coordinating governance effectiveness reviews, including assisting with commissioning and supervision of external consultants.
• Act as Company Secretary, ensuring compliance with statutory and regulatory requirements and ensuring that decisions of the board of directors are implemented.
• Coordinate the production of an annual business plan and report to the Board on its delivery, including the quarterly Performance Report.

Operations, Performance & Quality

•  Manage the recruitment and induction of new staff, liaising with SLT colleagues as necessary
• Responsible for ensuring effective line management processes and practices are in place and followed, and support line managers as necessary
• Responsible for ensuring professional development is prioritised across the organisation
•  Lead on creating a healthy and psychologically safe working environment with a positive culture that promotes staff wellbeing, satisfaction and retention
• Take lead responsibility for the Foundation’s technology systems and processes, including CRM database (Salesforce), use of Artificial Intelligence, MS Office 365, online giving platforms, cyber security, liaising with UKCF and external contractors as necessary.
• Ensure that SCF’s office and other staff support systems are cost-effective and fit for purpose, liaising with and managing external suppliers.
• Act as SCF’s Data Controller and ensure organisational compliance with legislation by undertaking regular reviews of the information held, regularly updating and cleansing paper and electronic information sources accordingly.
• Act as the SCF Health and Safety Officer, including maintaining the Health and Safety register and ensure the Foundation has adequate first aid cover.

 Person Specification - Skills, Knowledge and Experience

Required

· At least 2 years’ experience in a relevant senior management role

· Experience of contributing to senior decision making within an organisation

· Experience of setting and delivering strategies and operational workplans

· Knowledge of setting and managing organisational budgets

· Experience of using CRM systems (preferably Salesforce)

· Experience of leading systems change initiatives

· Excellent emotional intelligence

· Experience of team management and development, including line managing staff

·Knowledge of relevant statutory legislation and regulatory framework, including but not limited to data protection

· Strong written and verbal communications skills

· Strong digital skills and comfortable working with new systems

· Please note that our office is in a rural location and that access to a car and a clean UK driving licence are required.

Desirable

· Experience of Finance Systems (Sage, Xero, etc)

· Experience of procuring services and monitoring contracts to ensure best value for money

· Experience of working within a membership network 

More about working for us

 Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work. 

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We’ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policy: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.

Interviews are likely to take place during the week beginning 27 January 2025 in person at our office on the Bath and West Showground.

Salary  £52,832-£70,442 (Pro-rated if part-time)

Hours  This permanent position is offered as a full time 37.5 hours/week or 0.8 FTE part-time role.

Are you a strong leader with a passion for the environment?

The South East Rivers Trust is recruiting a new position of Chief Operating Officer. This is an exciting opportunity to lead the operations of an ambitious rivers trust on a rapid growth trajectory. 

The Role

Are you a strong leader and collaborator looking to take on a challenging and rewarding role that will make a positive and lasting difference to rivers and the aquatic environment in the south east of England?

You will lead the core operational teams and functions of the Trust and your appointment will implement a new structure for our organisation. For the first time, all central operations will sit in one team (c.17 people), including HR, finance, health and safety, project and programme management as well as our Restoring Rivers and Catchments team which implements high quality practical river and catchment enhancement work on the ground.

You will be part of the Executive and Leadership Team supporting the good governance of the Trust and working closely with the Board of Trustees. You will implement our recently launched 3 year plan and shape the long-term future of the Trust. If you are a strong leader excited by change and enjoy inspiring those around you, we would love to hear from you.

About us

The South East Rivers Trust (SERT), is the river restoration charity for the South East of England. Our vision is that rivers across the South East are clean, healthy and rich in biodiversity. Our mission is to restore and protect rivers and their catchments against multiple threats and a dramatically changing climate. We do this by:

• delivering evidence-based and nature-based solutions on land and in rivers;
• inspiring and empowering more people to protect rivers for the future.

Working at SERT is rewarding, fulfilling and busy. We work collaboratively and with passion, and this is reflected in our core values of: delivering high quality work, using expertise and scientific understanding, building good and effective relationships, and bringing positive energy to all we do. With rivers and catchments needing serious action to survive, our aims are growth and impact – so you’ll be comfortable with challenges and excited by change. If this sounds like an environment that you would thrive in, we would love to hear from you.

How to Apply

For further details and to apply, click on the 'Apply via website' button. The closing date for applications is Sunday 19th January 2025.

If you would like to discuss the position please email with your enquiry and we will arrange to call you back.

Please note: All applicants must have the right to work in the UK. We do not sponsor applicants from overseas.

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things. We need to inspire and connect with youth justice services across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

We are making good progress building the evidence of what works within and around youth justice to reduce violence, with new Practice Guidance and implementation resources due next year on diversion and focused deterrence. But the big risk is that we publish these resources and nothing changes. That’s where you come in! 

Key responsibilities include: 

Working out the best way to make this change happen by getting more senior leaders within policing to use our Guidance, toolkit, research and implementation tools to inform day to day operations and strategic decision making. 

Developing great relationships with senior leaders and frontline police officers, generating a strong understanding of key policing issues, needs and behaviours, and building credibility and trust with the sector.

Supporting the scoping and commissioning of behavioural insights research to support effective evidence mobilisation plans and strategies.

About you: 

You understand the policing sector. You really understand how police forces’ work, from Chief Constables to frontline officers. You have experience working in/with police, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a police force to reflect on and adopt evidence-based practice.

You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

The wide salary range reflects our flexibility to tailor the role to the right candidate’s experience, with the exact responsibilities and leadership level decided during the interview process. 

Associate Director of Finance & Operations

Job title: Associate Director of Finance & Operations 

Purpose: Provide leadership to ensure the efficient and effective management of operations, people, finance, security, and compliance, ensuring excellence across these areas. 

Responsible to: CEO 

Responsible for: HR Business Partner, Operations Officer, Finance Officer (Part-time), Finance Lead (Part-time) 

Working with: Senior management team, programmes team, colleagues in other departments and stakeholders as necessary. 

Grade and Salary: GBP 65,000 

Location:  London, UK (Hybrid with at least 2 days in the London office) 

Post: Full-time 

Period: Permanent 

REDR UK AND THE WORK WE DO   

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.   

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.   

ABOUT THE ROLE 

We are seeking a dynamic and experienced Associate Director to join RedR and its Senior Leadership Team (SLT) to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People Management, Finance, Security and Compliance. The Associate Director will play a pivotal role as part of the SLT in ensuring the smooth implementation of our humanitarian programmes while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning.

You will have a deep understanding of how to deliver programmes in a humanitarian context in a safe, secure and compliant manner. You will enhance delivery through standard operating procedures across the organisation and lead by doing.

MAIN DUTIES AND RESPONSIBILITIES 

Financial Management 

You will lead a finance team of 2 (both part-time), responsible for excellent financial management, controls, reporting, budgeting, and auditing (both internal and external) including: 

• Maintaining up-to-date financial records, including processing invoices, payments, and managing accounts payable and receivable. 
• Month-end and year-end closing procedures.
• Ensure compliance with accounting standards and regulations. 
• Lead the budgeting and forecasting processes, managing cashflow. 
• Oversee payroll processing and reimbursement procedures. 
• Analysis of financial data and preparation of reports for leadership review. 
• Set standards for programme staff on financial budgeting and reporting 
• Stay informed about changes in accounting regulations and best practices. 
• Lead the improvement of finance and accounting processes and systems. 
• Prepare consolidated Financial Statements in accordance with Charity SORP FRS 102. 
• Lead on external audits to ensure that all external audit requirements are met in the UK and Jordan and associated statutory reporting (e.g. to HMRC). 
• Lead on regular internal audits and apply learnings in improving systems. 
• Lead on fraud and corruption prevention and response, and cyber security. 
• Work with SLT and business teams to prepare UK and overseas regulatory annual reporting. 
• Actively engage in the Finance, Audit and Risk Committee meetings, leading on behalf of the SLT. 

Operational Delivery

You will systematically enhance, streamline and optimise operational processes and systems to enhance delivery and security of people. You will lead on efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by an operations officer to deliver this role: 

• Provide administrative support to the Operations, IT functions of the organisation.
• Leading process improvement and renewals (e.g. insurance) across Operations, (e.g. IT, security).
• Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works. 
• Lead any country registration, reporting, resourcing requirements, ensuring compliance and adherence to RedR policies. 
• Lead on policy review, updates and roll out.
• Maintain RedR’s risk register and ensure its regular review throughout the organisation. 
• Leading a robust approach to data security. 
• Ensure the delivery of best practice security management through risk management, situational analysis, assessment, plan implementation, monitoring and evaluation, continuity and crisis planning and leadership. Lead the delivery of security management standard operating practice, protocols and procedures to support programmes and staff in the field. 
• Actively engage in the Senior Leadership Team. 
• Lead the preparation of monthly All Hands and Quarterly Team Meetings; and preparation for Board meetings. 

People & Culture

• You will lead the People & Culture function at RedR and be supported in that coordination by a HR business partner. 
• Implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate trainers and members. 
• Supporting a positive and healthy working culture across the organisation.
• Enshrine best practice people processes including in recruitment, onboarding, professional development and performance management. 
• Manage any organisational change management processes and ensure that RedR UK’s culture and values are embedded across the organisation. 
• Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. 
• Foster collaboration across teams for effectiveness and efficiency, to avoid duplication, achieve a consistent approach and to improve quality. 

RedR UK Leadership 

• Provide direction and leadership to the organisation's finance, operational and people functions, aligning them with the overall mission and objectives. 
• Collaborate with the Senior Leadership Team in delivering RedR UK’s 2025-27 strategy. 
• Lead on change management and strategic initiatives for RedR. 
• Manage a process of regular and effective communication and reporting across RedR, where lessons are learned, analysed, and applied. 
• Work with other RedR organisations to develop the RedR family as a global brand, investigating synergies and economies of scale between the organisations. 
• Foster a positive and resilient team culture that embraces and adapts to change, promoting innovation and continuous improvement. 

Key competencies 

Achieving Results: 

• Operationalises strategy decisions to make significant gains.  
• Leads major initiatives to streamline operations, enhance productivity, and ensure best practice. 
• Drives the adoption of best practices, constantly seeking ways to improve operational excellence. 
• Considers wider implications of decisions to ensure comprehensive results. 

Engaging with Stakeholders: 

• Cultivates strong relationships with internal and external stakeholders, to achieve shared goals and foster a culture of cooperation. 
• Manages stakeholder expectations effectively, resolving conflicts and building consensus around operational changes. 
• Senior representation of the organisation with stakeholders. 

Humanitarian Learning Principles and Practices: 

• Advocates for the importance of key humanitarian principles within the organisation and among stakeholders.  
• Promotes a culture of continuous learning and adaptation within the organisation. 
• Promotes a culture of well-being and duty of care. 

Managing Projects: 

• Thinks ahead to long-term goals while maintaining focus on present tasks. 
• Leads the planning, analyses, implementation, and evaluation of projects and initiatives. 
• Creates and supports flexibility through quick adaptation to change. 

Demonstrating Leadership: 

• Inspires and motivates staff to perform at their best, fostering a culture of collaboration, excellence, accountability, and integrity. 
• Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. 
• Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. 

Technical Expertise: 

• Masters comprehensive technical expertise. 
• Directs integration of technical skills. 
• Applies rigorous technical standards ensuring exceptional quality. 

PERSON SPECIFICATION  

Essential  

• Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. 
• Proven track record of senior management expertise in a humanitarian context specific to finance, operations, and people. 
• Proficiency in data analysis with a keen understanding of performance and operational metrics. 
• Extensive experience in and security management within the humanitarian sector across fragile and conflict affected states. 
• Experience with procurement, contracting and compliance requirements of key donors including USAID, FCDO and UN agencies. 
• Familiarity with systems including Salesforce, QuickBooks, Dext, Sharepoint, and Excel. 
• Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience within a small organisation.
• Exceptional people management skills in international contexts. 

What We Offer: Your well-being, our priority 

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being. Benefits include: 

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave. 

• 5% employer pension contribution involving dependants 
• 3 paid days annually to volunteer for causes you care about 
• 5 days of paid study leave 
• Employee Assistance Programme
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service. 
• Life assurance coverage equalling four times your salary. 
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave. 

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us. 

Could this be you?

Please send your CV and one-page cover letter. We will be hiring on rolling basis.

Stewardship Manager Role

Salary £36,000 - £38,000 per annum (depending on experience, pro rata for part-time)

Hours of work 37.5 per week (we welcome flexible working requests)

Base Hybrid working for the foreseeable future, with attendance in the office two days a week, including                                          Thursdays, at our central office:                             

                                      - Pears Building, Pond Street, London, NW3 2PP

                                  Other office days may be worked from our other sites at:

                                    -  Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                     -  Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The stewardship manager will report to the senior philanthropy operations manager.

We are seeking a creative and driven stewardship manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support of the charity.

You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your skillset in a supportive, ambitious, and high-performing team.

Responsibilities

· Work with members of the philanthropy & campaigns team to create and deliver a gold-standard stewardship experience for major donors supporting the Royal Free Charity, being actively involved across the cycle of a relationship before, during and after a gift.

· Lead on the charity’s approach to thanking and recognition of our major donors.

· Develop high quality and bespoke impact reports, newsletters and communications for supporters to convey the impact of their support, bringing them closer to the cause.

· Develop other key stewardship touchpoints and engagement opportunities for supporters, while remaining aware of different levels of giving.

· Work proactively in identifying potential stewardship opportunities, sharing ideas and suggestions with members of the team.

· Develop a plan for stewarding corporate supporters.

· Support our special events manager with developing and implementing a high-quality events programme, tailored to the interests of our audiences.

· Act as a subject matter expert on all donor relations and stewardship delivery queries.

· Work collaboratively with colleagues across the organisation (particularly fundraising and communications colleagues) and hospital sites, to collate information and content to support stewardship activities.

· Monitor and evaluate the delivery and impact of stewardship activities, proactively seeking to improve our offer.

· Work with colleagues to ensure that relevant policies and activities are compliant and reflect sector best practice.

The team

Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.

We ride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

· Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patrons’ programme, and special events to support these activities.

· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.

Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.

Our Vision

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 12,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals, and more than 30 NHS services.

What we do

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care. Our volunteering, support hub, and complementary therapy teams enhance the hospital journey for all patients – whether they live locally, or come from further away to access the trust’s specialist services.

Our support of the RFL workforce enables staff to perform at their very best. Spanning individual professional development and training through to organisation wide interventions, our initiatives bolster employee resilience and mental health so staff can achieve the best outcomes for patients.

We fund ground-breaking research with the potential to change people’s lives, whether it’s through our grant programmes, commissioned research, or delivering major capital funding appeals.

Our approach

We are a solution-focused strategic partner to the RFL, helping our hospitals to go further and faster than the NHS could do alone. We believe funding decisions should be made based on strategic priority and impact, with a strong focus on working closely with staff and patients to reach a shared outcome (coproduction).

The Royal Free Charity (the charity) invests in:

· enhanced support for patients

· vital support for our staff

· ground-breaking research and innovation

· cutting-edge medical equipment

The generosity of our donors, fundraisers and volunteers enables us to do this.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

PERSON SPECIFICATION

Qualifications

No specific qualifications are required for this role.

Experience, skills and knowledge

· Experience of providing excellent donor or partner stewardship within a fundraising environment or equivalent.

· Exceptional written communication, attention-to-detail and proofreading skills, as well as a talent for storytelling.

· To be able to communicate effectively with donors and colleagues.

· The ability to interpret technical language and convey it in an accessible way.

· Excellent interpersonal skills, with the ability to develop relationships with a range of individuals.

· Strong project management skills, with a proven ability to manage multiple projects and deadlines, as well as act flexibly.

· An understanding of fundraising and stewardship regulations and trends.

· Willingness to keep abreast of sector developments and to engage with peers across the sector to help inform our delivery.

All staff are expected to:

· Work to the charity’s vision and mission, and adhere to our values of

dedication, innovation, partnership, energy and respect. These underpin

everything that we do.

· Treat everyone equally, regardless of sex, age, disability, gender reassignment, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic.

· Be flexible and respond to business needs.

· Read and adhere to the Charity policies, and all relevant legislation and

ensure that any team members who report to you do the same.

· Be aware of and have a good understanding of Health and Safety at Work

and the Fire Procedure.

· Attend meetings and training as required, including one to ones with your

line manager

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

· Expert financial advice from our financial partner, the London Credit Union

· Salary Sacrifice Scheme

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential

advice and support on work and personal issues.

If you would like any accessibility amendments or support throughout the application and interview stage, please let us know. No question or request is too big or too small. We want this experience to be comfortable and enjoyable and a chance for you to bring your best self to the process.

We are looking for a dynamic, confident individual with skills and expertise in marketing and communications to take an active and leading role in raising our profile, promoting our services, demonstrating our impact and managing targeted campaigns and initiatives.

You will be a passionate advocate of children’s literacy, with a strong background in digital media, able to create engaging content and communicate effectively and creatively across multiple platforms, telling our stories and demonstrating our impact.  You will be experienced in creating, running and evaluating marketing campaigns and initiatives, confident in your own abilities, with a creative flair and eye for opportunity.

You will see first-hand how our projects work and the impact reading for pleasure makes and play a key role in telling our stories and increasing our reach and support.

In return, we offer a varied role in a small friendly team, with an exciting blend of strategy and delivery which you can shape and make your own; a flexible approach; and training and development opportunities.

MAIN RESPONSIBILITIES & DUTIES

MARKETING & DESIGN

• Lead impactful marketing campaigns, from concept to execution, across multiple channels.
• Monitor campaign progress, analyse data, and implement strategies to boost engagement and conversion.

· Manage Google AdWords – develop and optimise our AdWords campaigns.

• Develop innovative approaches to increase brand awareness and support.
• Collaborate with colleagues in Volunteering, Delivery and Fundraising to create integrated campaigns for those areas.

· Work with colleagues to create in-house design elements using Canva and/or InDesign for online and offline documents including - flyers, adverts, reports, Annual Review.

· Draft and coordinate content for, and manage the creation of, a quarterly newsletter to our list of subscribers.

· Act as brand custodian for the charity – ensuring staff and partners are adhering to Brand Guidelines.

COMMUNICATIONS

· Monitor all Marcomms channels including the website for engagement and activity – keeping a record and producing a quarterly report.

· Be responsible for the Charity’s website, working with our external digital partner to maintain and develop content and functionality and improve accessibility and reach.

· Collaborate with our delivery and volunteer team to co-create “on-the- ground” content from our projects each month (images, GIFs, video, copy) for publishing across our social media channels.

· Manage a monthly digital content plan – developing and scheduling content according to key dates in the calendar, posting to relevant channels (additional support of 4 hours per week is provided).

· Be the first port of call for the media, passing calls on to Senior Managers.

HR and Line Management

· This role reports into the Head of Operations as the line manager, but involves some matrix management from the CEO who will provide guidance and support in specific areas.

· The role currently has no direct reports, but includes four hours’ support from an existing member of staff

PERSON SPECIFICATION

Essential Criteria

1. Significant experience of delivering multi-channel marketing campaigns

2. Excellent communication skills with the ability to communicate effectively in writing and in person on a variety of platforms and to a wide range of audiences

3. Experience of social media management, with knowledge of design tools

4. Demonstrable experience of generalist marketing and communications, including digital, written and storytelling

5. Ability to develop engaging supporter journeys that deepen relationships and drive action

6. Effective and willing collaborator, able to work with other colleagues in other teams to achieve shared objectives, and inspire and engage stakeholders

7. Proven design ability, with confident use of design tools such as Canva

8. Able to manage own time and well-being effectively, ensuring targets/objectives are met while work/life balance is effective

9. Ability to see the bigger picture and translate thoughts and ideas into strategic plans

Desirable Criteria

1. Experience/knowledge of the charity sector

2. Familiarity with website functionality and design

We have an exciting opportunity for you to join our management team at our award-winning charity, as our North Yorkshire Home from Hospital Manager

Our Home from Hospital service helps people to be more confident and comfortable when returning home from hospital by rebuilding confidence and independence and preventing hospital re-admissions.

It also supports the hospitals to achieve safe and timely hospital discharges and positively contributes to patient flow and a smooth transition home for our clients.

The position we have on offer is to manage our Home from Hospital Co-ordinators working across North Yorkshire.

This is a full-time role – 37 hours per week.

Based in either our Skipton or Harrogate office with travel to hospitals across |North Yorkshire

Salary is £32,076 – £34,684

You will be self- motivated and driven, along with experience of working across organisational boundaries and in multi-disciplinary teams, within hospital environments.

You will be able to influence referral partners, promote and develop the service so it reaches its full potential, across a diverse geographical area.

You will have at least 3 years management experience, with the ability to effectively manage high performing geographically dispersed teams.

For an informal chat about this role please contact Julie Duerden at Carers' Resource.

The closing date for applications is noon on Monday 13th January 2025.

Interviews will be held on Friday 17th January 2025 in our Skipton office.