Job Title: Domestic Abuse Helpline Advisor
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £28,104 per annum, inclusive of London Weighting allowance if applicable
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as a Domestic Abuse Helpline Advisor to provide high quality practical and emotional support to survivors of domestic abuse and other forms of violence and abuse, including those at the point of crisis.
Helpline Advisors are responsible for providing high-quality, empowering, emotional and practical support, assistance and information to women and those supporting them, who contact the Freephone 24-hour National Domestic Abuse Helpline, run by Refuge. Helpline Advisors deliver one to one support to women and those supporting them to ensure that they are provided with a safe, supportive and welcoming service, enabling women to understand their rights, make decisions and increase their options. The job involves working across multiple platforms including phone and live chat, to inform survivors of the full range of civil, criminal and practical options that might increase their safety.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
Closing date: 09:00am 1 April 2025
Interview Dates: Week beginning 14 April 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
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The client requests no contact from agencies or media sales.
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Job Title: Independent Gender Violence Advocate (IGVA)
Location: The Gaia Centre, Lambeth
Salary: £14,052 per annum, inlcuding London weighting
Contract type: Part Time, Permanent
Hours: 18.75 hours per week (working days to be discussed)
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
The independent gender violence advocate will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.
The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence). The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.
The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 17 March 2025
Interview Date: 24 March 2025
The client requests no contact from agencies or media sales.