Housing Support Jobs
The role: As the Complaints Team Manager, you will inspire, lead, and motivate a team of Complaint Handlers to deliver exceptional service. You will ensure our team provides a one-stop point of contact and resolution for transactional inquiries and requests, achieving 'right first time' outcomes. Your role will be pivotal in shaping a customer-focused culture and driving our values of kindness, respect, inclusivity, ambition, responsibility, and collaboration.
Key Responsibilities:
- Lead and manage a team of circa 10 Complaint Handlers
- Deliver high-quality service across multiple channels, ensuring timely and effective resolution of customer inquiries.
- Monitor team performance in real-time, implementing actions to address any issues.
- Conduct regular one-on-ones, performance reviews, career development planning, and recruitment
- Foster a culture of high performance through coaching and development.
- Manage underperformance and absence, recognising and rewarding great performance.
- Support the delivery of a new 24-hour service and digital channels for customers.
- Collaborate with colleagues across teams to ensure cohesive customer resolution and satisfaction.
- Be a visible, professional, and confident leader, demonstrating authenticity and integrity.
Requirements:
- Proven experience leading and managing a customer service team.
- Strong focus on delivering great outcomes for customers.
- Excellent communication and active listening skills.
- Demonstrated achievements in customer service.
- Confidence in decision-making and inspiring team performance.
- Experience in recruiting, nurturing, and developing professional teams.
- Strong stakeholder management skills.
- Knowledge of data quality monitoring and breach prevention.
Benefits:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
Why Join Us? At Sovereign, we offer a supportive and collaborative environment where you can make a real difference. We are committed to your professional development and offer opportunities for growth and advancement.
Our mission is to positively impact our customers' lives by providing safe, high-quality homes and fostering connected communities. If you are passionate about customer service and want to lead a team that makes a difference, we want to hear from you.
The client requests no contact from agencies or media sales.
The Supporter-led Fundraising (SLF) team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, groups, and regional corporate partners across the UK. SLF bring in a significant number of new supporters and income to the charity through mass participation events, fundraising products, and self-fundraising events. The team manage these supporters to give them the best possible experience with ARUK, and to help them fundraise for a cure.
As the Senior Marketing & Engagement Manager in a one-year FTC role, you will lead the Marketing & Engagement team. You will manage the Marketing & Engagement Manager and support the work of the Community Fundraising and Sporting Events teams in order to deliver our strategy and meet our annual income target.
You will: support the development and progression of the Marketing & Engagement Manager and two Marketing Campaigns Officers, oversee the strategy for SLF-wide marketing campaigns, manage marketing budgets and own the relationships with external media and creative agencies, support with sign off for all SLF marketing content, own stakeholder management with Heads and Managers across ARUK, and oversee a new engagement strategy to review and implement a new stewardship plan across SLF supporters.
This is a 12-month Fixed Term Contract, or on the return of the substantive post holder, to cover a period of maternity leave.
Main duties and responsibilities of the role:
· Shape the strategic direction for marketing and supporter engagement for the SLF function within the charity.
· Innovation – be responsive to the ever-changing digital landscape and react to trends and opportunities.
· Work closely with the Digital and other Marketing teams across ARUK to integrate the newly appointed media agency: ensure best practice, more aligned working, better spending of budgets, and improved performance and results.
· Team leadership and stakeholder management – you will support the team with prioritisation of work and requests based on the wider Fundraising & Marketing priorities to support growth.
· Manage the SLF relationship with external media and creative agencies.
· Creative sign off of all SLF marketing content.
· Working with SLF Heads and Senior Managers to deliver £7m annual income within SLF, defining and making sure SLF priorities are delivered, shaping team culture and developing the growth strategy and ambition
Strategy and planning
· With the support of the Director of Supporter-led Fundraising, lead the development of the overall SLF marketing strategy to deliver exceptional supporter relationships, partnerships, and fundraising products to achieve further transformational growth.
· Be the digital marketing expert among SLF products and events teams, leading the Marketing & Engagement team to support on the delivery of their income objectives.
· Lead the development of the Marketing & Engagement team’s annual operational planning and five-year strategy, driving greater focus on scaling up the volume and value of supporters whilst maintaining great engagement and supporter experience.
Product marketing and management
· Lead the Marketing & Engagement team to support with the strategic planning and delivery of new and existing fundraising products/events to maximise income and attract new audiences.
· Ensure the creative and brand integration of products across SLF to drive maximum value and awareness.
· Support the development and delivery of all products on time, on budget, and on brand across a variety of media.
· Routine end of campaign reviews and analysis, with proactive adaptation of plans to optimise results.
· With the Marketing & Engagement Manager, be the SLF points of sign off for all marketing materials, responsible for proofreading and approving all marketing literature and brand materials for the department.
· Lead the team to deliver exceptional marketing creative and copy in-house, with support from the Design and Brand teams.
Supporter engagement
· Write inspiring marketing copy and compelling communications supporting SLF activities to drive action.
· Lead the team to deliver and implement a new supporter engagement strategy, improving stewardship and engagement journeys across all SLF supporters.
· Work with teams across ARUK to develop and implement improved SLF CRM/supporter segmentation, supporter journeys, and lifetime value understanding.
· Working with the Insight team and SLF Heads, improve SLF audience insights, interpretation, and application.
People management
· Management and development of the Marketing & Engagement Manager and support their growth as the manager of two Marketing Campaigns Officers.
· Continue to develop the vision, purpose, and strategy for the Marketing & Engagement team.
· Agency relationship management across a variety of partners and suppliers, including our media and creative agencies.
· Work with the Head of Communications, Head of Brand and Head of Digital to ensure all communications and activities are aligned across the charity.
· Work together with Heads and Senior Managers across the organisation, integrate the new media agency to drive better planning and collaboration, aligning strategically for our next phase of growth.
Budget management and reporting
· Annual budgeting of fundraising product/marketing expenditure and regular reforecasting and reporting.
· Annual operational planning and five-year forecasting, including quarterly Fundraising & Marketing directorate check-ins.
· Work closely with key teams across ARUK to ensure engagement, acquisition, and remittance is monitored and evaluated (including trend analysis and KPI tracking).
What we are looking for:
· Creating and delivering multi-channel marketing acquisition strategies.
· Delivering budgets, annual operational planning, and five-year strategy.
· Copywriting, copyediting and proofreading.
· Line management and team development.
· Digital marketing expertise and growth ambition.
· Managing external media and creative agencies.
· Excellent GDPR knowledge and practice.
· Excellent attention to detail to deliver high quality output.
· Stakeholder management skills (internal and with external agencies).
· Reactivity and agility to change activity or re-allocate budget based on performance.
· Experience of working as part of a leadership team.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £52,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 21st July 2024, with interviews likely to be held week commencing the 29th July 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our wrebsite.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK.
The client requests no contact from agencies or media sales.
For a more detailed Job Description & Person Specification, or to apply, please visit our website.
About The Role
Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:
Day-to-day operational management of the Charity, including:
- Resolving daily operational and administrative issues efficiently and effectively.
- Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
- Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
- Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
- Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
- Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
- Management of certain operational budgets, in collaboration with the CEO / Finance Director.
- Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
- The organisation of certain social events, and other team away days or Board strategic planning days.
- Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
- Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.
Digital:
- Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
- In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
- Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
- Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
- Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
- Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
- Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.
Data protection
- Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.
Governance
- Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.
General
- Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
- Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
- Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.
The client requests no contact from agencies or media sales.
I’m thrilled to be supporting a global children’s charity, to find their new Communications Coordinator to support a busy, established communications team, working across content, digital, media and events. The role is offered as 4 days a week, with flexibility to work from home 3 days, and 1 day based in their Central London office.
The charity is committed to ending the global education crisis and unleashing the potential of the next generation. If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. This could be the perfect organisation.
You will be a highly organised communications professional, coordinating activities across Digital, Media and Content workstreams, working on innovative projects and supporting events in the UK and internationally.
You will join a passionate team, who offer great benefits;
- An inclusive environment, they are in their second year of trialling an innovative 4-day-working-week trial, with the office closed on Fridays.
- Travel – opportunities to visit global projects and attending the annual United Nations General Assembly in New York
- Regular in-house training
- Salary £28,000
I’d love to hear from individuals with experience in an in-house commercial setting, from agency, or a non-profit background. If you have a can-do attitude, can manage multiple tasks, excellent written English and verbal communications skills, confident engaging with a variety of stakeholders, and a team-player approach I’d love to hear from you.
Please apply today with your CV, to start the conversation. The charity is reviewing applications on a rolling basis, so please get in touch now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
If you want to be part of a team that delivers sector leading mass participation events then we’d love to hear from you!
This role is focused on the project management and delivery of our wear it pink campaign. Along with the mass participation manager, this role will play a key part in the planning and execution of wear it pink, with a focus on the design and development of our supporter journeys.
With support from the mass participation manager, you’ll be responsible for building and executing a wear it pink supporter journey that looks to maximise income from our registrants as well as create strong relationships and repeat participation. You’ll also be responsible for other exciting projects throughout the campaign such as the fundraising pack development, content creation and working with teams across the organisation to deliver the campaign.
This is an excellent opportunity to develop your skills in the world of mass participation fundraising, project management and the charity sector.
About you
We’re looking for a passionate, organised and creative individual who works well as part of an ambitious and determined team. You’ll understand fundraising events with excellent multi-tasking skills and attention to detail.
An interest in delivering excellent supporter stewardship to help develop long-lasting supporter relationships.
You’re helpful and collaborative and can build excellent working relationships with other team members.
Above all, you’re determined and passionate to help achieve the team’s and organisation’s goals.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9am Tuesday 9 July 2024
Interview date Week commencing 15 July 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Specialist Caseworker Violence and Exploitation
Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week)
Starting salary: £27,445 rising to £33,220
As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Violence and Exploitation to work alongside those young Londoners affected by violence and exploitation.
About you:
Do you have the expertise and knowledge to support young Londoners impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.
About us:
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.
About the role:
In this impactful role, you will cultivate strong trusting relationships with young Londoners, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of young Londoners affected by violence and exploitation.
What we offer:
Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:
- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay.
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces).
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- New modern offices.
- A contributory Pension Scheme.
- Enhanced family leave.
- Reduced caseloads compared to statutory services.
- Interest-free Season Ticket Loans.
- Cycle to Work Scheme.
- Free access to a confidential 24/7 helpline service with a specialist range of support and information.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of learning courses.
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week.
Additional Information:
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.
We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
Sound good? Here’s how to apply:
To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time. Interviews will take place in person in Central London.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete
the online application form, please find our contact information in the Job Pack.
We look forward to hearing from you.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per annum
Fixed term (12 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is an excellent opportunity to join our vibrant, proactive and attentive Brand and Media team in a varied and dynamic role. Our focus is on making Prostate Cancer UK widely recognisable and building a deep understanding of the cause for our brand to be sustained. Following audience insight, we gain the attention of priority audiences at tactical calendar moments through creative content and storytelling.
You’ll be helping to tackle some of the biggest issues facing prostate cancer, from building public support and momentum behind our ambitious research programme, to increasing public understanding of risk factors and treatment options.
With your expertise and understanding of the national health agenda you’ll plan, develop and deliver large scale integrated campaigns which result in high quality, engaging and impactful media coverage, working collaboratively with colleagues across Communications.
You’ll provide expert media and PR guidance to teams and individuals across the charity, including the Executive Team, Research and Support and Influencing teams, and will build long-lasting relationships with key influential journalists and stakeholders to ensure prostate cancer remains an issue high in their agenda.
What we want from you
We’re looking for an enthusiastic and highly organised individual with solid experience in media relations and a strong understanding of the national health and research news agenda. You’ll be experienced in turning complex research, health or policy information into bitesize messaging and eye-catching content, along with the ability to look for new angles for stories which will help us drive forward our agenda.
Whilst your focus will be on generating proactive and reactive media coverage, you’ll also have a good understanding of the range of current communications channels and will have an eye on the bigger picture, considering opportunities to share messages and content to a wider audience.
Your excellent people skills will enable you to form effective relationships with a range of groups and individuals from journalists to colleagues, to men living with prostate cancer.
You’ll be a flexible team player, capable of managing multiple projects to tight deadlines, and happy to use your expertise to support your team, or take the lead, as the occasion demands
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 14th July 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for Monday 22nd and Wednesday 24th July 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced management accountant who has ideally worked in the not for profit sector with strong IT skills. A good understanding of pensions and VAT is as must, as well as some experience of payroll. We need someone who can co-ordinate month end and is flexible to support the Head of Finance and the rest of the team
DESCRIPTION
We are looking for an experienced management accountant who has ideally worked in the not for profit sector with strong IT skills.A good understanding of pensions and VAT is as must, as well as some experience of payroll.We need someone who can co-ordinate month end and is flexible to support the Head of Finance and the rest of the team
Job purpose:You will be responsible for ensuring month end deadlines are met, processing the payroll journal and lead on the reconciliation of key balance sheet accounts and bank accounts. You will be responsible for the preparation and submitting of monthly pension returns and quarterly VAT returns. You will lead on the preparation of monthly management accounts, provide cover and deputise for the Head of Finance. Play an active role in the changeover to a new finance system. You will be based at Princes Road but may occasionally need to travel to other locations across East Surrey
Hours of work:35 hours per week.
Location: YMCA Sports & Community Centre, Princes Road, Redhill, RH1 6JJ
Salary: £49,000 - £51,000
Annual leave: 5 weeks per annum plus bank holidays. (Pro-rata for part time).
The holiday year runs from 1 April to 31 March each year.
Benefits: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents. There is free parking available at the Princes Road site and YMCA East Surrey also operates a Bike to Work Scheme. There is a YMCA East Surrey defined contribution pension scheme. More details on request.
Closing Date: Rolling Advert
Interviews: On Application
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Care Leavers Employment Project Coordinator
Reference: 220
Hours: 37.5 hours per week
Salary: £28,600- £31,000.
Based: Watford
About the Role
As a Care Leavers Employment Project Coordinator for Hertfordshire Mind Network (HMN), you will support and manage the development of this project and will co-ordinate, develop and grow this new service.
You will play a crucial role in supporting care leavers aged 21+ on their journey to meaningful employment and independent living by providing employment guidance, resources, and support services with the aim of sustainable employment at our charity with ongoing person-centred support.
You will work closely with care leavers, local authorities, ICB contacts, HMN HR team, HMN senior management team, and other stakeholders to facilitate access to HMN volunteering, shadowing & employment opportunities, training programmes, and career development initiatives. The goal is to empower care leavers to achieve sustainable employment, good mental health and build successful careers at HMN, with the view to develop the service to include partner organisations and other stakeholders where successful careers may be established for care leavers.
The project ethos will be based on Maslow’s Hierarchy of Needs, with an awareness that individual differences must not be overlooked, that these needs can be pursued simultaneously, that the theory may not be universally applicable across cultures, and the influence of social, environmental, and structural factors.
Key Responsibilities:
- Develop and implement programmes and initiatives to support care leavers in their journey to meaningful employment, including job readiness training, CV building, interview preparation, training opportunities and access to an HMN mentor/buddy.
- Join the Care Leaver Covenant and sign up to the Care Leaver Friendly Employer Charter, harnessing the opportunities available to support the project, including the Inclusive Employment Toolkit.
- Build and maintain partnerships with local authorities, ICB colleagues, educational institutions, and community organisations to create opportunities and secure support for care leavers.
- Provide one-on-one support to care leavers, including conducting assessments of their skills, interests, and career goals, and developing individualised employment plans and opportunities to enhance their employability and career prospects.
- Advocate on behalf of care leavers to address any barriers to employment, such as lack of education, training, or work experience, discrimination, mental health challenges, or housing instability.
- Organise and/or facilitate workshops, training, and networking events to enhance the employability skills of care leavers and connect them with potential employment opportunities and mentors.
- Monitor and track the progress of care leavers in securing and maintaining employment and provide ongoing support and guidance as needed.
- Maintain accurate records, databases, and reports on the employment outcomes of care leavers, and gather feedback to evaluate the effectiveness of support services and identify areas for improvement.
- Stay informed about relevant policies, regulations, and best practices related to care leavers, employment, and youth services, and ensure compliance with legal and ethical standards.
- Collaborate with colleagues and participate in team meetings, trainings, and professional development activities to enhance the overall effectiveness and impact of the project.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is 7th July 2024
Interviews shall take place from 12th July 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
About us
Room to Heal is an established therapeutic community in London. We support refugees and people seeking asylum, many of whom are torture survivors, through an integrated programme of therapeutic and casework assistance, in the context of a community of survivors. Our approach recognises the political context of our community members’ multiple and ongoing experiences of trauma and marginalisation including in their home country, on their journey to, and within, the UK. We offer long term and holistic support.
We are a small team of committed and hard working individuals who work collaboratively in a supportive and friendly environment.
We are looking for a Director (maternity cover) who:
- Understands the experiences of our members in order to sustain Room to Heal’s therapeutic community and ensure the safety and appropriateness of all of our services
- Has awareness and interest in psychotherapy and group work
- Makes strategic decisions that centre the experience of refugees and people seeking asylum alongside maintaining the sustainability of the organisation
- Has the drive, care and vision to create new opportunities to support refugees and people seeking asylum and to learn and share experiences through external networks and partnerships in the UK and internationally
- Is able to speak with authenticity and challenge injustices knowing directly what the impact is due to own lived experience
- Can lead by consensus and collaboration and has a strong belief in the therapeutic benefits of community.
Hours: 7.5 hours per day (typically 9.30am – 5.30 pm with a half hour for lunch) 5 days a week. We will also consider 4 days per week, salary pro-rata’d
Salary: £45,000 - 50,000 per annum (full time salary)
Start-date: Autumn 2024 with 8-10 weeks handover with the current Director
Pension and benefits: automatic enrolment pension scheme, 4% employer contributions and 4% employee contributions
Holidays: 25 days plus bank holidays
We strongly encourage applications from those with some lived experience of the issues that our community members are experiencing.
Please apply for the role using the Charity Job portal. Your completed application should contain:
1. A current and detailed Curriculum Vitae (CV);
2. A statement of why you are interested in the role. Please write about the qualities detailed in the person specification (see below) and explain how your experience, abilities, skills and motivations will enable you to meet these requirements. It is important that you write about how you meet the ‘Essential’ criteria detailed in the first part of the person specification in your statement. Please limit the statement to 2 pages. We recognise there is a lot in the person specification. Please don’t be put off if you don’t meet all of the person specifications.
The client requests no contact from agencies or media sales.
This exciting role offers a fantastic opportunity for an aspiring and multi-talented individual to develop their career in a charity that is passionate about families with young children. We're looking for someone who is a natural communicator, who can use different social and creative media to get our message across to different stakeholders, whilst providing core administrative support to the team.
Home-Start Barnet (HSB) delivers personalised, early intervention programmes to families with young children, who have multiple needs and are struggling to cope with the challenges they face. Our trained volunteers provide the emotional support needed to prevent crisis and the practical tools to empower parents and carers to give their children the best start in life.
The Operations and Communications Administrator will proactively facilitate this work by being a central point of contact and by offering key administrative support across the organisation. They will be a self-starter, well organised and committed to the cause.
The role is based at our offices in Finchley, N3. We ideally require someone to be present in the office 5 days a week, but there can be flexibilty for the right candidate. This would suit someone who would like to work shorter days or around other commitments. We are a diverse workplace and we offer flexibility and accomodations for staff to ensure they can deliver their full potential. We have a welcoming and relaxed office environment, but also take pride in our professional standards.
Key responsibilities are to:
- Handle all incoming communications - phone, email and other communications
- Provide central administration support to the charity
- Support and build engagement across different social media channels
- Update content for HSB’s website
- Support and help organise training and events
Further details can be found in the Job Description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a Finance Assistant role to suit an experienced Accounts professional / Bookkeeper who would relish the chance to play a key role in the central team supporting the organisation to deliver our varied and impactful workload.
Each year we work with over 21,000 people and over 300 community groups to tackle inequality in Brighton and Hove through community-led solutions. Our strength-based model of community development and youth work empowers people who experience poverty and exclusion to come together and take action.
We are looking for an organised and detail orientated individual with a willingness to learn and collaborate with others.
The role is a chance of joining a skilled and dedicated team where there is the opportunity to develop your finance skills and build solid experience working across a wide range of areas within the charity sector.
For the right candidate, this role will offer a fulfilling working opportunity and the chance to make a significant difference to the people of Brighton and Hove, and beyond.
Please download and read the application pack and Equal opportunities form.
Please include your CV, Supporting Statement and Equal Opportunities form in your application
We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can.
Unfortunately, we are unable to provide visa sponsorship to candidates
We are a charity tackling inequality in Brighton and Hove through community-led solutions
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Specialist Caseworker Families
Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445 rising to £33,220
As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Families to work alongside parents or carers whose children have been exposed to or are at risk of exploitation or violence.
About you:
Do you have the expertise and knowledge to support families of young Londoners who have been impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners and their families face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.
About us:
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.
About the role:
In this impactful role, you will cultivate strong trusting relationships with parents and carers, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of parents and carers whose children are affected by violence and exploitation.
What we offer:
Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:
- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces)
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment
- New modern offices
- A contributory Pension Scheme
- Enhanced family leave
- Reduced caseloads compared to statutory services
- Interest-free Season Ticket Loans
- Cycle to Work Scheme
- Free access to a confidential 24/7 helpline service with a specialist range of support and information
- Death in Service Benefit
- Opportunities to develop and progress your career, including an extensive programme of learning courses
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week
Additional Information:
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.
We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
Sound good? Here’s how to apply:
To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.
Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.
As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time.
As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the attached Job Pack.
We look forward to hearing from you.
Please note that we don’t accept CVs.
Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
Firstly, 4 promises from us to you....
- We work flexibly where we can.
- We guarantee you have a voice through our OPV forum
- We will be happy to fund further professional qualifications
- We will be there when you need us!
Being part of the Acis team, you’ll get:
- Salary up to £50000 depending on experience
- Generous holiday entitlement – At least 25 days annual leave every year increasing one day a year to 30, plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit
As Health & Safety Manager, a typical day might include:
- Developing and embedding a positive H&S culture throughout the organisation, through daily actions messaging and ways of working, to ensure that positive H&S awareness and responsibility is the way things are done here.
- Monitoring our compliance against corporate occupational health, safety and regulatory measures, to make sure we are achieving the highest levels of compliance and safety.
- Putting together our operational and strategic H&S KPI performance measures, monitoring our performance, and using that data to drive performance improvement areas and insights.
- Supporting the Health and Safety Advisor in the delivery, support, and effective onboarding of all new employees to embed our safety culture and ways of working
- Providing H&S leadership and information on the Health and Safety Steering Group - contributing and support employees to understand, improve on, and deliver a high positive H&S culture.
- Supporting line managers and senior managers in assessing, improving and delivering on consistently high standards; ensuring that employees and managers take active responsibility for their own safety and to achieve standards of excellence
- Overseeing of Accident, Incident and Near-Miss investigation and appropriate management of any RIDDOR cases, to ensure that suitable and sufficient corrective and preventative actions are taken and appropriately recorded
- Inspections and investigations – working with the Health and Safety Advisor, ensure that inspections and all incident investigations are conducted to a high level, with any corrective actions implemented in a timely manner.
- Working with members of the People Services team on building our wellbeing program to ensure that we are supporting our people with their wellbeing and thriving at Acis.
- Designing and delivering the occasional H&S compliance course to our people, or a toolbox talk to make sure essential learning and safety updates are in place for our people.
- Leading on getting us ready for, and then maintaining, our target for achieving ISO45001 accreditation
Some of the experience/skills we would like to see:
- IOSH member
- NEBOSH Diploma or equivalent professional qualification in Health and Safety Management
- Excellent knowledge of Health and Safety Legislation and best practise
- Experience of leading Health and Safety, and managing Health & Safety Risk
- A passion for Health and Safety and the drive to progress
- Knowledge of health and safety regulations, quality management systems, and industry standards
- Excellent interpersonal skills with a positive and flexible approach
- The ability to influence and engage with all levels of the organisation
- Proficient use of IT systems, including word and excel
What will make you stand out from the crowd:
- Line management experience preferred
- NEBOSH Fire or alternative additional Health and Safety qualification
- Proven experience within the housing, construction, education or similar industry
- Previous involvement in wellbeing strategy / groups
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we’re happy to discuss flexible working options and any interview adjustments you might need.
REF-215 011
Do you have a passion for working with people and the ability to empathise with others?
Working as a Night Security Concierge, you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies, undertaking regular health and safety checks on patrols and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team. You may be required to lone work in this post.
About you
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We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults.
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You will need to be able to interact with clients in a positive and friendly manner, and be passionate about working in a service that supports vulnerable adults.
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You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.
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You’ll also be expected to be punctual, awake and alert at all times during your shift and act with integrity, within our policies and procedures.
You don’t need to have direct experience; above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on Thursday 18 July
Interview and assessments on: Monday 29 July
The client requests no contact from agencies or media sales.