Housing Officer Jobs

CENTRE FOR AGEING BETTER

Impact and Involvement Officer

· Fixed-term to 31st March 2026

· Salary £37,275 per annum

· Full-time

· Flexible working options will be supported.

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

 

About the role

We’re looking for an Impact and Involvement Officer to join our Research, Impact, and Voice team. In this role, you’ll play a key part in driving meaningful change by supporting the organisation in delivering projects that are both effective and inclusive. You’ll work across teams to ensure high-quality project delivery, with a strong focus on impact measurement and meaningful involvement.

Your responsibilities will include:

· Co-ordinate our Experts by Experience network to ensure lived experience is at the heart of our work.

· Managing and developing our Stakeholder Management System (Microsoft Dynamics).

· Collating and reporting on project impact data to drive continuous improvement.

This is an exciting opportunity to work in a collaborative and dynamic environment where your skills in communication, teamwork, and data management will be vital. If you’re looking for a role where you can work with a wide range of stakeholders and truly make an impact, we’d love to hear from you.

About you

You will have a solid understanding of project management, combined with strong administrative skills and proficiency in data management and analysis. Experience using databases and information systems, such as Microsoft Dynamics CRM, is essential. With excellent written and verbal communication skills, you will be highly organised, able to manage multiple priorities effectively, and work independently. Your ability to engage with a diverse range of stakeholders, along with strong interpersonal skills, will be key to your success in this role.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

To Apply

To apply please follow the link to complete an Application Form and an Equality and Diversity Form. Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for interview for this post.

Failure to do so will result in your application being automatically rejected.

The closing date for this role is 11:59pm on Tuesday 15th April 2025, with online interviews to take place during week commencing 29th April. 

Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley as there will be a big focus on working with our London and Hertford based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.

The Role

The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.

You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.

Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.

The Social Value Specialist will report to the Social Value Manager.

Key Responsibilities

• Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
• Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
• Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
• Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
• Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
• Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
• Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
• Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
• Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
• Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making

 What we need from you

A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.

• Good communication and interpersonal skills
• Excellent organisation and customer service
• Proactive and proven Stakeholder management skills with colleagues and external partners
• Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
• Ability to validate and impact assess, to escalate data issues as required
• Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
• An understanding of social value in relation to the construction industry
• Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation

What you'll receive from us

We have some fantastic benefits at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Private medical insurance, dental insurance & critical illness cover
• Wide range of training courses available to support your career development

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

Harrogate Homeless Project is seeking to recruit a Senior Support Worker to join the Client Services Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for leading and managing the support worker team in achieving HPP objectives; including ensuring the smooth day-to-day administration of our hostel, flats and Springboard meeting our clients’ personal, social, learning, work and housing needs.

We are looking for someone to give person-centred support for clients in a welcoming, safe, non-discriminatory and non judgmental environment.If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £29,250. 

Closing date for applications is 5pm on Thursday 10th April 2025, with interviews taking place week commencing 14th April. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification. 

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits - • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Are you passionate about driving change and supporting projects from conception to completion?

We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Transformation team on a 15-month Fixed Term Contract.

With a growing number of strategic programmes, our Transformation Management Office (TMO) is committed to maintaining its successful achievements. The role of the Project Support Officer will be part of this journey and will be supporting initiatives aimed at making a positive impact on the lives of our beneficiaries.

Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

The successful Project Support Officer should be proactive with exceptional organisational skills, attention to detail, and ability to thrive in a fast-paced environment. Working with an experienced team you will be reporting into the Transformation Cluster Leader.

Some of the key areas of responsibility are as follows:

- Support the Cluster Leader, Programme or Project Manager to ensure programme and project delivery is managed to a defined plan, with the appropriate project management methods, processes and standards implemented and maintained throughout the programme or project lifecycle.
- Engage with stakeholders at various levels to gather requirements, provide updates and address concerns.
- Support the Cluster Leader, Programme or Project Manager to prepare regular progress reports and presentations.
- Support the identification, assessment, and mitigation of risks and issues, working closely with Programme and Project managers to develop appropriate mitigation strategies.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel in the course of your work including to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Interview process will consist of two stages, involving competency and values-based questions, along with a short assessment, and a ‘meet the team’ session. To be held virtually on dates to be confirmed.  

Successful candidates will be expected to visit our London Head Office on the start date to complete employment screening. 

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

At Lancaster & District Homeless Action Service (LDHAS) our primary aim is to support homeless and vulnerably housed people into secure accommodation and provide assistance to maintain said accommodation, in addition to providing mental health, substance abuse, and advocacy support to ensure long-term quality of life and inclusion for our clients.

Providing a competitive starting salary of £18556.20 per annum for 22.5 hours per week, we are looking for an Engagement Officer (EO) to work alongside our two other Engagement Officers, who will triage and support clients and build a support package in liason with visiting professionals, volunteers, and staff of LDHAS in line with its aims and objectives. As a member of the LDHAS team you will be enrolled into the NEST pension scheme and will be entitled to 5.6 weeks annual leave (pro rata).

You  will ensure that good relations are maintained with the neighbours of LDHAS and with the local community, and that LDHAS clients in the immediate vicinity of the building are conducting themselves in an acceptable way. You will motivate and enable clients as they engage with LDHAS and liaise with a variety of homeless hub organisations as required.

You will manage footfall in the building ensuring that health and safety protocols and procedures are maintained throughout the building during the hours of opening and assist the other Engagement Officers with clothing, shower, and laundry facility management.

The successful applicant will have a communication style that motivates and enables people and will be able to maintain relationships and gain the cooperation of others. This requires the skills to motivate, negotiate, persuade and empathise. You will be working as part of a team of 6 staff, 2 to 3 volunteers per day, and regular visiting agency staff. The job will be based at our day centre at LDHAS, 2 Aalborg Place, Lancaster LA1 1BJ.

The closing date for applications is 17th April 2025 at 14.30 and we will be holding interviews on Monday 28th April 2025.

Shiloh Rotherham is a charity that offers support to adults who are homeless or at risk of homelessness. Our vision is for everyone to have a safe place to call home and have the opportunity to live independently with a good quality of life.

An exciting opportunity has arisen to join our staff team. We are looking for a compassionate, empathetic Progression Worker with strong interpersonal and communication skills who is passionate about helping vulnerable adults progress and achieve their goal of living independently.

Alongside managing a small caseload, you will be the first point of contact for many who are experiencing a crisis, assessing needs and providing direct support yourself or signposting/referring to others as required. This role will enable our service users to develop the knowledge, skills, and confidence they need to achieve the following outcomes: improved housing situation, increased resilience and personal decision-making, improved health and wellbeing, and improved skills and knowledge.

Role: Case and Progress Coordinator(s)

Reports to: Service Manager

Hours: 25 – 37 hours a week with weekend availability required

Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.

Salary is based on FT (37 hours) and will be dependent on hours worked.

Contract: Permanent subject to ongoing funding

Purpose

The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness

You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.

You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.

You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.

This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.

We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.

This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.

Responsibilities

Case and Progress Coordination

· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.

· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.

· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.

· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.

· To listen to service users and encourage positive steps towards their personal development.

· To provide advice, information and practical and emotional support to service users regarding support they require.

· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.

· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.

· To advocate for service users, where necessary with external services.

· To support clients by prompting and helping them to attend appointments.

· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.

· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.

· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.

· To ensure service users engage in the support on offer.

· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.

· To report daily on operational outcomes, highlighting positive changes in users of the service.

· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.

· To champion recovery within the project through promoting Peer led activities.

· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.

 

 

Drug and Alcohol Support:

· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.

· To promote and support individuals into both abstinences based and medically assisted forms of recovery.

· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.

· To support the delivery of overdose prevention training.

· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.

· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.

· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.

· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.

Service Coordination:

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.

· To complete registration forms with clients who are new to the service.

· To complete registration forms and risk assessments with clients who are new to service.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.

· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.

· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.

· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.

· To co-facilitate other treatment groups with Hope Centre and project staff.

· To actively promote and support peer recovery and activities.

· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.

· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

· To undertake, as required, any duties relevant to the nature and level of the role.

· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.

· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.

· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.

· To inform the Service Manager of any issues arising with any service users.

· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.

· To network with other relevant organisation’s to support to set up sessions and activities within the Community.

· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.

Service delivery:

· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:

o Ensuring stock levels of service paperwork are sufficient for the day.

o Ensuring the service is set up for the day (laundry, toilets, showers).

o Ensuring the Support Hub is cleaned and mopped at the end of service.

o Ensuring the toilets are cleaned, and laundry completed at the end of service.

o To support the clothes store processing and sorting clothes with specific volunteers.

· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.

· To ensure the smooth running of the Community Hub (@Ash Street), this includes:

o Assisting with floor support where and when required.

o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.

o Ensuring the Hub is cleaned and mopped at the end of-service.

o Ensuring the toilets are cleaned, and laundry completed at the end of-service.

· Support the delivery of activities and groups within the Community Hub/ Outreach

· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.

· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.

· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.

· Work in accordance with food hygiene regulations and mandatory training.

Policy and administration:

· To complete full, detailed, and accurate records on the database.

· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.

· To carry out all necessary administration in relation to case work, or the role.

· To always work within Hope Centre’s policies and procedures.

· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.

· To support the team and organisation with any additional duties as required.

Safeguarding of Vulnerable Adults / Mental Capacity Act:

· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.

· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.

 General:

· To be an active and effective team member.

· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.

· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.

· To ensure Northampton Hope Centre’s values are embedded in your service delivery.

· To always maintain a professional level of communication.

· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.

· To record, monitor and report on service user progress and outcomes.

· To attend staff meetings as and when required.

· To attend relevant training sessions and courses.

· To carry out other reasonable tasks as requested by the Senior Leadership Team.

Other Characteristics:

· Commitment to the values underpinning Hope:

o Person-centred:

§  focus our support on the needs of individuals.

o Empowerment:

§  enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.

o Collaboration

§  work positively, effectively, and productively with others both internally and externally.

o Honesty

§  be truthful and transparent in all actions and interactions.

o Personal development

§  encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.

o Non-judgmental

§  adopt a non-judgmental, non-biased attitude where everyone counts.

Please download and read full job pack before applying

This is a new role within the organisation, providing leadership to maintain the operations, finances, and team at the charity, alongside exploring exciting new directions in relation to partnerships and commercial opportunities.

This is a one year cover, with potential to extend.

The Managing Director is a crucial role within the organisation, and will be responsible to the Trustees for the overall leadership, management and strategic development of Fat Macy’s Foundation (including instigating projects and taking opportunities to increase income).

As the external face of the organisation, they will be a strong communicator, raising the profile of the organisation and networking effectively.

Responsible for Fat Macy’s income generation, they will be scanning the horizon for new business opportunities and seizing relevant opportunities to form new partnerships. Equally important will be internal management: developing an effective and efficient organisation.

Structure

The Managing Director reports to and is accountable to the Trustees.

The Managing Director will work in partnership with the Fat Macy’s co-founder and CEO of Fat Macy’s Ltd and will oversee the general management of the charity. They will line manage the senior leadership team at Fat Macy’s Foundation: the Programme and Grants Manager, the Development and Operations Manager and the Training Lead (0.5 FTE).

What you'll do

Organisational leadership

• Provide ongoing leadership, and maintain the vision and strategic direction for Fat Macy’s to achieve its mission of supporting people from homelessness into supported, stable lives. 

• Ensure that Fat Macy’s values continue to underpin all activity, decision-making, and working culture.

• Managing, supporting and coaching a motivated and highly effective Senior Leadership Team which is committed to Fat Macy’s values and vision.

• Working closely with Fat Macy’s Ltd CEO to ensure a unified approach across the Ltd company and charitable foundation.

• Motivate and coach staff, role model behaviour and values and authentically representing Fat Macy’s internally and externally.

• Ensure Equity, Diversity and Inclusion and lived experience are prioritised across all levels of the organisation.

• Champion the Fat Macy’s Advisory Board, ensuring their involvement and lived experience plays a meaningful role across the organisation.

• Supporting/enabling/coaching existing senior leadership team.

Strategy and partnership: making an impact

• Lead clear strategies for Fat Macy’s to ensure it remains a stable and sustainable organisation with clear impact

• Ensure effective delivery of Fat Macy’s strategy, working with the Senior Leadership Team and board. 

• Work closely with Fat Macy’s Ltd to create opportunities for young Londoners living in temporary accommodation

• Advise and guide the Trustees in strategy, policy and good governance

• Source partners, as appropriate, to ensure Fat Macy’s has the best impact for those we support

• Oversee impact measurement and report annually to the board

Income generation, finance, fundraising and budgets

• Maintain and augment the organisation’s financial resources through prudent and productive partnerships, management, fundraising and income generation

• Work with existing and prospected corporate partners to create clear income streams for the charity

• Supervise and oversee the fundraising and resource development for Fat Macy’s

• Oversee the grant programme for housing deposits

• Produce management accounts, annual reports and end of year financials and budgets with accountants

Communication

• Promote Fat Macy’s to the media and the public

• Keep up-to-date with current and future thinking in the areas of homelessness, social enterprise and food-based solutions

• Support the communication of trainee voices and the Fat Macy’s Advisory Board

Management of people

• Provide clear high standards of leadership, management and direction to the senior management team at Fat Macy’s - working closely with the co-founder of Fat Macy’s Ltd.

• Oversee and coordinate the activities of the senior leadership staff: Programme and Grant Manager and Development and Operations Manager, with weekly meetings. 

• Communicate to staff a clear vision for the organisation and a strategic framework for development.

Activities of the business

• Oversee the delivery of the Fat Macy’s Foundation programmes

• Coordinate with the Fat Macy’s Ltd co-founder to oversee the strategy and direction of Fat Macy’s Ltd.

• Ensure fair and efficient decision making on projects and appropriate systems for implementation, monitoring and evaluation.

• Identify, action, deliver and evaluate the opportunities available to develop Fat Macy’s portfolio and impact.

Legal responsibilities and systems 

• Identify, assess and manage risks in line with the risk management framework and policies on risk management and internal control.

• Control and manage health and safety issues within Fat Macy’s by ensuring appropriate responsibilities are communicated, allocated and actioned.

• Oversee the social enterprise’s governance, including sitting on both boards (Fat Macy’s Foundation and Fat Macy’s Ltd).

Governance

• Meet monthly with the Chair to develop board meeting agendas that make effective use of people’s time and skills.

• Ensure Fat Macy’s has robust governance processes in place that evolve as the organisation grows and develops.

• Work closely with the Trustees to ensure that Fat Macy’s has a diverse, skilled and experienced board and support with trustee recruitment and onboarding.

• Provide high quality and timely board papers and information for board meetings.

• Support the Finance Sub Committee to provide effective finance governance to the organisation.

• Ensure effective risk management processes are in place to support good governance.

The ideal persona

• A dynamic and influential leader in the social enterprise, business or charity space

• A strategic thinker, who can think outside the box and create great impact 

• A natural people person, who will enjoy working with people from all walks of life - we are a diverse team and encourage this within Fat Macy’s

• You are organised, hard working and have excellent attention to detail 

• You are a good problem solver, and can set up effective systems and processes 

• You enjoy doing good and supporting people with difficult problems and life challenges

• You believe in the Fat Macy’s values and approach 

• We need team players - you’ll be ambitious but can listen, and work well with others

• 5+ years of experience in a relevant field

• You are an experienced strategic thinker, line manager, and a real people person

• You have some background in homelessness, social enterprise, business development, fundraising, and/or corporate partnerships

What we can offer you 

• An incredible learning experience working within an impactful social enterprise that addresses one of the biggest issues facing the UK

• Excellent opportunities for progression within an exciting and growing team

• Opportunities for flexible working

• A whole host of other benefits - staff lunch, discount wine, a day off on your birthday

Key information

• Salary: c. £45,000 dependent on experience.

• Hours: 37.5 hours per week (flexible working encouraged).

• Location: We’re based at 232 Shoreditch High Street, and would like this role to be in at least 80% of the week. However, we encourage flexible working.

• Start: May/June 2025 onwards.

• As a precondition of employment we’ll need you to complete an enhanced Disclosure and Barring Service check and provide two satisfactory references, one of which should detail your suitability to work with those experiencing homelessness and another to be from your most recent employer.

Trust Senior Fundraising Officer 

 

Location: Hybrid (minimum 40% office-based)

Contract Type: Permanent

Salary: £32,130 (pro-rata £19,278)

Hours: Part-time, 21 hours per week

About Suzy Lamplugh Trust

This role represents a chance to join the UK’s leading personal safety charity and authority on stalking prevention. Established in memory of Suzy Lamplugh, who tragically went missing in 1986, our Trust pioneers work in reducing abuse, aggression, and violence through education, advocacy, and direct support.

Our achievements include:

· Training over one million lone and frontline workers across various sectors in personal safety

· Driving legislative changes to improve public safety

· Supporting over 75,000 victims of stalking through our National Stalking Helpline and advocacy services

 

Role Overview

The Senior Fundraising Officer will manage and deliver all fundraising activities for the Suzy Lamplugh Trust, securing general and restricted funds from a range of sources including small and medium charitable Trusts and Foundations, government departments, corporate partners, organisations with CSR programs and potentially individuals, and support the delivery of the integrated fundraising strategy for the Trust, ensuring continued growth over the next three years and beyond.

Key Responsibilities:

• Research prospective funders, doors and sponsors and work closely with senior management, and colleagues in the Operations, Policy & Campaigning, and Finance teams to develop effective cases for support.
• Research and approach prospective funders that are either completely or partially aligned with the work of the Trust and determine if applications can be made.
• Manage the process of raising unrestricted funds through letters or online applicaitions to smaller Trusts or CSR funds, ensuring outcomes and feedback received is captured on the CRM and the annual fundraising plan.
• Write funding bids, proposals and applications forms, effectively communicating the work and impact of the Trust with existing and potential new funders.
• Oversee grant stewardship to best manage existing relationships and pave the way for repeat or new funding.
• Develop and grow the supporter base, working closely with the Trust senior management team to increase support from other organisations at grass-roots level.
• Collaborate with internal colleagues and partner agencies to ensure correct data is captured on funded activities and captured on the CRM.
• Manage funder reports by working with report-owners across different teams to maintain timely, accurate and  detailed report submissions, in accordance with terms of grants held.
• Manage, maintain and present the rollover fundraising plan at bi-weekly team meetings, ensuring all approaches and applications are captured on this plan, as well as the CRM.

Special Requirements

• This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months). 

What We Offer:

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package:

• Flexible 21-Hour Work Week: Design a schedule that works for you—our part-time hours are adaptable to fit your availability and our needs
• Hybrid Working: With a minimum of 40% office-based work
• Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays
• Special Leave: Including days for personal milestones, such as 1 day off for moving house and a paid day off for your birthday
• Pension Contribution: 5% employer contribution
• Health & Wellbeing App: Access to counselling, advice, and discounts
• Occupational Sick Pay increasing with service
• Additional Perks: Cycle to Work scheme, interest-free travel loan for season tickets, and regular team events

How to Apply:

The Suzy Lamplugh Trust is committed to diversity and is an equal opportunity emplyer. Please apply by submitting your CV.

All applicants must have the legal right to work in the UK. Please note if you do not receive a response within three weeks of the closing date, your application was not successful.

Deadline: 7th April by 23:59

Interviews to take place Monday 21st April and Tuesday 22nd April

Join us in building safer communities and empowering people across the UK.

Job Title: Deputy Service Manager

Location: Warwickshire
Salary: £34,635 per annum 
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager, supporting a high performing team to provide high quality, trauma informed support to victim/survivors of Domestic Abuse and their children, living in our safe accommodation. The deputy manager will contribute to the management of our dispersed accommodation service, in line with Refuge’s policies and procedures and quality management system.

The post holder will provide line management and support to staff, mainly Floating Support Workers. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of housing management. 

Working closely with the Service Manager to ensure that contractual and other funding requirements are met fully, and that Refuge’s high-quality standards are maintained, the role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team. The job involves working closely with staff that supports victim/survivors of Domestic Abuse in crisis using our services.

As a member of the management team, the post holder will be required to participate in an out-of-hours rota management service.

There is also a requirement to have access to a vehicle, as regular travel across Warwickshire between properties will be required.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 28 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 21 April 2025

Interview Date: 29 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota. Please note that this is an on-site role. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 12 May 2025

Interview Date: 19 and 20 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Service Improvement Officer
Based: Birmingham, B15
Salary: £35,330 per annum
Hours: 35 per week
Contract: 2x Fixed term contracts of different lengths, see advert for details.

Are you looking for a new role where you can influence the quality of services our tenants receive? Do you have project management skills and the ability to collaborate effectively with a broad range of stakeholders? If the answers yes, we want to hear from you!

We are looking for a Service Improvement Officer to join our Tenant Insight team, playing a crucial role in identifying trends to help improve service delivery across Midland Heart's operations. This role is central to ensuring our Tenant's receive a first-class service, feel confident in Midland Heart and comfortable in their homes.

Your role will include supporting a variety of business areas in ensuring they are providing a high-quality service for our tenants. You will conduct thorough research and use data and trends to identify areas for improvement, collaborating with stakeholders to create action plans. You will also assist in the implementation of learning across the business, always with the aim to positively impact our Tenant's lives.

We've two positions available – both are offered on a fixed-term / secondment basis, due to end in November 25 and June 26. Please clearly state on the online application form which role you'd like to be considered for!

Our ideal candidate? We're seeking an individual with a passion for improving tenants’ lives, who is able to positively influence and persuade stakeholders. You'll have excellent communication and problem-solving skills.

You'll also have the following work experience:

• Experience of researching and using data to identify business short-falls, scrutinising processes and procedures to identify service improvements that drive positive operational changes.
• Experience of collaborating with a variety of stakeholders in order to achieve a positive business change.
• Experience of producing reports and/or action plans, presenting service improvement plans back to a variety of stakeholders.
• Experience and evidence of influencing positive changes to Tenant's satisfaction within the Social Housing sector.

We're a Smart Working organisation where you can expect to be present in the office for 3 days a week. In a role where effective collaboration with stakeholders across the business is key, this is important to us. We're happy to discuss individual needs, such as childcare or other caring responsibilities, to understand how we can support you in the role.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: Friday 4 April 2025
Assessment for the role are expected to take place on 10th-11th April 25, on site at our office in Bath Row, Birmingham B15 1LZ.

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

Aids & Adaptations Officer
Based: Birmingham, B15 + Travel
Salary: £31,865 per annum
Hours: 35 per week
Contract: Permanent

We want to make sure our tenants' home works for them; our aids and adaption service does just that by working with tenants who need their homes to be adapted to suit their needs. Join us as an Aids and Adaptations Officer and be part of the team supporting our tenants to live independently and comfortably in their home!

The Role

As an Aids and Adaptions Officer, you'll case manage aids and adaptations for new and existing tenants, from working with external services to secure access to medical assessments, to working with specialist teams to coordinate works and liaising with tenants throughout to ensure our tenants are provided with timely updates and their needs are met. You'll also oversee relocation cases, providing tailored housing advice and support to tenants requiring alternative accommodation. Utilising your communication skills and ability to build strong relationships, you'll liaise with internal teams and external services to ensure aids and adaption needs are met, driving a high level of tenant satisfaction.

Responsibilities include, but aren't limited to:

• Triage and respond to tenant enquiries related to aids and adaptations.
• Coordinating requests for aids and adaptations between internal teams and external agencies.
• Oversee relocation cases ensuring a smooth transition for tenants who require alternative accommodation.
• Develop and manage comprehensive reporting for aids and adaption cases.

Our ideal candidate? To be successful in this role, you'll have:

• A good understanding of aids and adaptations that can ensure tenants can sustain a tenancy – experience of coordinating an aids and adaptations service is preferred.
• Excellent experience of customer focussed service delivery.
• A demonstrable tracker record of effective communication with a range of internal and external customers both individually and collectively.
• Practical IT skills with experience of using a range of Microsoft Office programmes and in-house systems.

Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site a minimum of 3 days week (on average). Our sites include Birmingham - Bath Row, Oldbury – West Midlands Hub and Hinckley – East Midlands Hub.

Who are Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date: 6 April 2025

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.