Housing Officer Jobs in Bristol

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

We have a fantastic opportunity to join us in the position of Project Development Co-ordinator, to work on either a full or part time basis. Job Share applications are also welcome.

Covering the operational, strategic and delivery of work we are looking for a Project Development Co-ordinator to operate across the South-East, within Kent or with the ability to travel across Kent. Travel within and occasionally outside the regions will be a necessity. 

This post provides an exciting and rewarding opportunity to supervise, deliver and lead on our stakeholder and community engagement across a region to support the delivery of NEA’s work programme.  The role will help deliver projects that can change lives, particularly during the energy crisis.  NEA’s project work aims to bring improvements to the health and wellbeing of low income and vulnerable householders, through one-to-one advice, group awareness sessions, upskilling and sharing of best practice.

Delivering on a range or projects, which demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders, you will understand and drive the development of partnerships working with local authorities, housing providers, and various other partners.

 You will oversee the delivery of project outputs and outcomes, delivering energy and fuel debt advice directly to householders and be responsible for the preparation of reports to funders including collation of evidence of outcomes achieved; maintaining relationships with a network of stakeholders across a region. 

You will also work with the Project Development Manager to identify and develop new programmes of work, including preparation of funding applications, presentation of funding proposals to relevant funding bodies and to ensure effective liaison of NEA’s work programme with other activities within NEA.

WHAT YOU WILL NEED TO SUCCEED 

You will have demonstrable experience of developing and/or managing projects in the fields of energy efficiency, community development and regeneration, housing, social policy or consumer issues.

It is important that you have an awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.

You will need good organisational skills, as well as excellent written and communication skills, as you will maintain appropriate records and data, and produce regular written reports on project progress.

You will be an excellent communicator, with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives;

Knowledge of energy efficiency, particularly within the domestic sector and community buildings, is desirable. 

WE ARE OFFERING 

• £32,641 to £37,304 (FTE) – Salary Grade SO1 – SO2, Points 23 – 28. Staff usually commence at the starting point of the scale 

• 11½% non-contributory pension 

• 25 days (FTE) annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus all public holidays per annum 

• Flexible working arrangements

• Enhanced family friendly payments

• Employee Assistance Programme

• 2-year Fixed Term Post 

The closing date for all applications is Monday 29 July 2024 at 12.00 noon. Interviews will be held in the 2 weeks commencing 12 August 2024.  Full details will be provided to candidates invited to interview.  

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview. Full details including an application form and job description are below. 

If you do not hear from us within 14 days of the closing date, please assume that your application has been unsuccessful.

Please note CVs will not be accepted as part of the application process.  No agency or advertising enquiries please. 

Job Description

Role purpose

The Administration Officer will provide support to IAPO’s team and board of trustees to ensure that all administrative processes involved with the board and its committees, and IAPO’s operations, projects, membership, IT, and facilities are effectively coordinated and managed to ensure seamless business operations. The post holder will report to IAPO’s Chief Executive Officer.

Responsibilities

The main responsibilities of the post are detailed below. The post holder will also be required to undertake some appropriate tasks outside of these main responsibilities. As a small organization, IAPO requires all staff to be able and willing to support the running of the office and to carry out a range of activities.

· To help promote a culture of planning, efficiency and collaboration within IAPO.

· To act as the first point of contact for any communications into IAPO (unless they are addressed to a specific person) and ensure that they are directed to the most appropriate person for action.

· To work with the CEO in supporting the board of trustees and its committees, ensuring that timely and appropriate information is given to aid the board and committees in their decision-making processes, and that decisions of the board and committees are minuted, filed, and monitored.

· To help ensure key organisational deadlines are met, including for board meetings, internal and external events.

· To assist with arrangements for the attendance of IAPO staff, trustees or, if applicable, representatives of member organisations at external events and conferences e.g. their travel arrangements, reimbursement of expenses etc.

· To organise meetings, schedule appointments and support the delivery of IAPO events and projects.

· To coordinate and maintain data entry, including updating records and databases for CRM and legal information to ensure that IAPO is able to operate and make decisions on the basis of accurate and up to date information.

· To manage the stock of office supplies, materials and equipment to ensure smooth office operations, events and projects.

· Liaise with suppliers, including IT hardware, software, database support, website server and domain suppliers, insurance, mailing house and printers.

· Help process membership applications, and be responsible for all invoicing, renewals and filing applications.

· To maintain HR records, support recruitment processes for staff and volunteers, keep up to date with and make arrangements for training and development opportunities for staff and volunteers, and other HR-related tasks as required.

· To support other IAPO staff members with administrative tasks as required.

· To liaise between staff members in the office to ensure coordination of information and processes to promote  efficiency.

· To develop, improve and maintain effective administrative processes for IAPO to support efficient workflows.

· Such other duties as may be reasonable as administrative support.

Person Specification

The post holder must be prepared to work collaboratively in a relatively small team. They should be prepared to contribute to the friendly, positive and mutually supportive atmosphere that has been developed at IAPO. The post holder is expected to model IAPO’s values and to take an empowering approach to their work with IAPO’s members, within the staff team, and with other stakeholders.

Are you passionate about helping churches near you to remain open and thrive?

If you can respond to enquiries and engage with stakeholders, you could make a massive difference to the churches, chapels and meeting houses in Scotland by joining our team.

We're hiring a Cherish Support Officer in Scotland to join our team as part of the Cherish project.

You’ll be responsible for the content and delivery of our support and advice, and our grant assessments, in collaboration with the wider Church Engagement team. You’ll give presentations to church volunteers, helping them to care for their historic church buildings. You’ll build local connections and partnerships, and contribute to sector forums.

We are looking for someone who will respond quickly to enquiries, in a friendly and professional manner. You should love interacting with volunteers, be positive and upbeat, and have excellent written and spoken English. We also want you to feel confident about managing a busy workload against deadlines.

Location: Home based in Scotland with travel throughout the country or region and occasional travel to the National Churches Trust offices in London.

This is an excellent opportunity to contribute to the future of the Scotland’s amazing church buildings. You should have a keen interest in heritage, conservation, architecture, community, or church buildings, and understand the value that they bring to the history of the UK and local communities. We expect that you’ll have experience in project delivery.

Download our job information pack to build your knowledge of our organisation and help you to decide if this is a place you would like to make a difference and grow your career.

If you’re a talented individual who has a keen eye for detail, can work accurately and efficiently, and are looking to start or extend a career in church buildings, then we’d love to receive your application.

For further information and to apply, please visit our website via the 'Apply' button. 

Closing date: 5.00pm on Friday 2nd August 2024.

Interview date: Wednesday 21 August 2024 (In person in Glasgow, location TBC)

We are recruiting an experienced Communications Officer to support the effective delivery of our Communications and Marketing strategy, by helping us plan and implement high-quality, on brand communications activities across all our channels. This role will provide essential support and direction to our communications activities, helping us to share our story and build the Scripture Union brand.

The successful candidate will:

· Report to the Senior Communications and Marketing Manager and work closely with the whole SU staff team (and beyond) to ensure joined-up impactful advocacy for the movement.

· Develop and maintain year-round and day to day communication/key message plans to build brand awareness and encourage action.

· Help us improve systems and working practices to support and develop our communications.

· Produce high-quality, engaging written and visual communications pieces for web, email , print and social media.

· Ensure our messages are up to date, timely and engaging across all channels.

· Build good working relationships with key internal and external stakeholders, helping to amplify their voice through our comms and supporting them in their own communications work.

· Help to improve our storytelling processes, and further to develop our internal storytelling culture by encouraging and empowering staff and the wider movement to share stories of impact.

This role is based on 25 hours per week or 3.5 days per week.The role requires a minimum one day a month working in our Milton Keynes office and travel to other locations as necessary.

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a covering letter (by email) to our HR Officer, We will contact shortlisted candidates to ask them to complete an application form ahead of interview. For more details, please download the job profile below.

We provide a range of benefits to reward our employees which includes: 23 days annual leave plus bank holidays plus an additional 5 days to volunteer on a Scripture Union event. Group pension scheme, with up to 12% employer contribution. Life insurance (death in service), permanent health insurance (PHI) and free Bible reading notes.

If you have any questions about this role, please contact , HR Officer by e-mail and they will call you back.

Closing date: 12th August 2024 (at 4pm)

Interview date: w/b 19th August 2024
(We may hold interviews as suitable applications are received. We reserve the right to close applications prior to the closing date should a successful candidate be identified).

Interview location: Trinity House, Opal Court, Opal Drive, Fox Milne, Milton Keynes, MK15 0DF

The Movement takes Safeguarding seriously. This role will require an Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

Role: Regional Public Relations Officer, Midlands

Location: Midlands Region (Homebased)

Contract Type: Permanent

Hours: 35 Hours Per Week

Salary: £28,458 to £30,039 per annum

Are you looking for a role to be more than employee – be a storyteller, an advocate and a force for a positive change.

Embark on an exhilarating career journey as a Regional Public Relations Officer with the Royal British Legion, stationed in the Midlands. Picture yourself at the forefront of our dynamic Public Relations team, where your passion for storytelling and strategic communication will shape the narrative of a revered organisation.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

As the linchpin connecting our mission to the public, you'll travel the scenic landscapes of the Midlands, bringing the Royal British Legion's impactful work to life. This isn't just a job; it's an opportunity to be the face of a legacy, engaging with stakeholders, representing Royal British Legion, and immersing yourself in the heart of communities.

Your role isn't confined to an office; it's about weaving compelling stories that resonate across traditional and digital media platforms. Imagine crafting press releases, articles, and speeches that captivate audiences, driving awareness and support for our noble cause. With your flair for media relations and negotiation skills, you'll secure significant coverage, ensuring the South echoes with the stories of the Royal British Legion.

Collaboration is key, and as part of our close-knit team, you'll work alongside passionate colleagues, contributing to the strategic vision set by the Regional Public Relations Manager. From managing impactful media campaigns to providing logistical support for events, your influence will be felt throughout the region.

What sets you apart? Your proven track record in media relations, public relations, or journalism, coupled with your adeptness in navigating MS Office and in-house databases. You're not just an expert communicator; you're an advocate for our mission, armed with the ability to connect with journalists, stakeholders, and the diverse communities we serve.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

 

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th August 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact our Resourcing Team directly.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Edinburgh & East Scotland. Based at home, situated in the region to regularly travel to assigned renal units.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provides practical, emotional, and financial support for anyone affected by chronic kidney disease.
You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) some of the main renal unit and satellite dialysis units across Dundee, Perth, Kirkcaldy, Lothian, Borders & Lanarkshire, and regular travel and attendance is expected to some sites.

We are recruiting for Full or Part time hours up to 35 hour per week to cover these areas – please advise in your application how many hours per week you are seeking and your preferred working pattern (35 hour is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Liverpool & Wirral region with regular travel to assigned renal units. 
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover the main renal units and satellite dialysis units across your designated area in Liverpool and Wirral. Frequent travel and attendance is expected at some sites.

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

(When listing the role into bullets points below please redact to 5 or 6 main bullet points)

Example as below

• Identifying opportunities to develop new products that address the needs of our key audiences
• Increasing income in priority areas, including our well developed training offer through the effective communication of our products and support both verbally as part of enquiries and relationship management processes
•  Leading and contributing to the development of compelling bids and proposals on a range of topics across all of our work programmes
• Producing accurate and timely reporting on a range of business development activities for a range of internal and external audiences
• Working with colleagues across the organisation to develop and embed new systems and processes that improve ways of working and help us to meet the objectives setting out through business planning

What we are looking for:

Example as below

(Use person spec on JD to provide the below bullet points – the below is to be used as an example)

• Commitment to equity, diversity, and inclusion
• A great communicator with the ability to convey complex subject matter, persuasively to different audiences
• Experience of income generation and working in a business development setting
• Experience of identifying and implementing new ways of working
• Experience of developing and maintaining key customer relationships

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please get in touch

Programme Manager

The Church Urban Fund is seeking a pro-active and professional Programme Manager, for a part time (21-28 hours a week), 6 month fixed term contract to cover parental leave.

The Wayfinder programme, is a Community-led homelessness prevention programme launched in 2022. It is specifically designed to help people in insecure housing or at risk of homelessness to move forward in life. The programme, run through community partners in Manchester, Leicester and Nottingham, aims to support clients would benefit from support from volunteer community mentors and/or case workers to overcome social isolation and related barriers to tenancy sustainment. It connects people with activities and opportunities in their community and provides practical support through the ups and downs of recovery from homelessness or insecure housing.

The Programme Manager will be responsible for the management, and development of the programme. This includes maintaining strong partnerships with delivery partners, funders, referral agencies, external evaluators, internal stakeholders, and support functions to maximise the positive impact of our work. They will develop and maintaining the educational content and supporting tools and support regional coordinators (managed by and embedded with our regional partners) to ensure the programme maintains its high standards while increasing its reach.

The ideal candidate will have previous experience working in poverty alleviation, preferably within the homelessness sector, or experience in a volunteer management role within a multi-agency environment and developing partnerships.

This home-based role offers flexibility but will require occasional travel to key locations including London, Nottingham, Manchester, and Leicester. If you are passionate about making a difference in the lives of those at risk of homelessness and have the relevant experience, we encourage you to apply.

The legal employer for this post will be the Church Urban Fund, which currently consists of The Together Network, Near Neighbours and the Just Finance Foundation as subsidiaries. CUF is an inclusive organisation with a diverse workforce, where diversity is seen as an asset to our organisation, helping us to create an inclusive, welcoming environment for all.

To apply: please send/email an up-to-date CV and covering letter outlining your relevant skills and experience, relating to the listed responsibilities and person specification no later than 9 am on Tuesday, 23rd July.

Church Urban Fund is an equal opportunity employer and values diversity.

Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Dorset, Somerset, Bristol and Gloucester. Based at home, situated in the region to regularly travel to assigned renal units. Regional coverage to be agreed with successful candidates based upon their location.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE

An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.

This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.

The role will cover (as part of a team) the main renal units and satellite dialysis units across your designated area in Dorset, Somerset, Bristol and Gloucester, and frequent travel and attendance is expected at some sites.

We are recruiting for full or part time hours up to 35 hour per week to cover each of these areas. Please advise in your application how many hours per week you are seeking and your preferred working pattern and location (35 hours is full time).

Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service

To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you

The post holder will provide efficient, robust and proactive project support to the Delivery team within Creative Youth Network.

The post is a critical role for the delivery team and wider organisation supporting all aspects of delivery across Youth and Creative service provision.

The ideal candidate will have extensive experience of working in an administrative and/or project support role providing a full range of administrative support services. They will have excellent organisational and time management skills with a solution focused, proactive approach to problem solving and an interest in improving outcomes for young people. They will be an excellent communicator and have the ability to work autonomously, balance workload across multiple work streams to meet deadlines along with excellent attention to detail and great stakeholder service skills. Excellent IT skills (preferably experience of Office 365), database, excel and record management skills.

About Us

Creative Youth Network is an award-winning charity with a mission to enable young people to reach their potential, no matter what their background or circumstances. Operating across Bristol and South Gloucestershire, we offer a range of services ranging from our 10 local youth clubs, to targeted support for young people with specific needs, work within schools (in particular for young people at risk of disengaging from education), and an exciting range of creative courses, programmes and activities, including early career support for young people embarking on careers in the creative sector. Our services are rated “Outstanding” by the National Youth Agency.

The Benefits

• 33 days annual leave (inc. bank holidays) per year pro rata
• Excellent family friendly policies
• A generous pension scheme
• A cycle to work scheme
• Paid breaks
• Fantastic development opportunities
• Employee Assistance Program
• Virtual GP consultation and medical advice service

Next Steps

A full Job Description, Job Pack and Application Form are available below. To apply please visit our website.   

In accordance with our Safer Recruitment Policy, we are unable to accept CV's and ask that you complete the application form instead.

This role is subject to a satisfactory enhanced DBS check.

Equity, diversity and inclusion

Creative Youth Network is committed to inclusivity, equality, and equity. We pride ourselves on giving opportunities to people of all walks of life and all class backgrounds. This includes people who identify as D/deaf, disabled or neurodivergent, LGBTQIA+, are early in their careers or come from groups who experience racial inequality.

We particularly encourage applications from candidates who are currently underrepresented in our workforce, including people from Global Majority backgrounds (often referred to as BAME – Black, Asian or Minority Ethnic).

As an employer we are committed to promoting and protecting the physical and mental health and wellbeing of all our staff.

If forms don’t work for you, get in touch with the team to talk about alternatives.

Location: Remote (UK) with occasional travel to our London / Bristol office
Salary: £35,882 (Outside London); £38,000 (inside London)
Hours: 35 per week
Contract type: Permanent, full-time

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

We’re looking for a Senior Digital Marketing Officer with hands on experience running paid digital and email campaigns to join our brand new Digital Engagement team.
This is an exciting time to join Young Lives vs Cancer as we set up a new Brand Marketing and Communications function including a team of digital experts.

This role leads on paid digital and email campaigns and is a vital part of our new digital hub of expertise within the organisation - helping to drive forward the best use of digital channels. You will deliver exceptional digital activity that delivers against organisational objectives.

WHAT WILL I BE DOING?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

Work with product owners to design and run paid digital campaigns (Meta ads, LinkedIn ads, PPC, display). Run campaigns in-house as well as manage the day-to-day work of media agencies.

Lead on email marketing, designing and building high-performing campaigns and journeys. Take ownership for training and support on the ESP platform
Monitor the impact of marketing campaigns, identify and recognise trends within the data and use these to inform future campaigns.

Support a data-driven and test and learn approach within the team, encouraging continual learning and optimisation, particularly focused on a testing approach to donation journeys.

WHAT DO I NEED?

- Significant hands on experience running paid digital ad campaigns (in particularly Meta Business Manager)
- Delivering end-to-end email marketing campaigns and journeys
- Knowledge of how to effectively track and measure digital KPIs using google analytics and how to report on and interpret data from digital channels
- Passion for working in the digital environment, discovering new channel opportunities, drawing on insight and the external environment to inspire teams
- An understanding of best practice across email marketing and digital journeys, as well as working with stakeholder teams to improve their knowledge and understanding of digital best practice
- Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

- How to track and measure digital KPIs
- An understanding of best practice across email marketing and digital user journeys
- Ability to manage multiple products and conflicting priorities
- Strong verbal, written and presentation skills, with the ability to adapt communication for different audiences.
- Passion for working in the digital environment, discovering new channel opportunities, drawing on insight and the external environment to inspire teams
- Ability to build and maintain positive working relationships with colleagues across teams

WHAT WILL I GAIN?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme

To find out more about our benefits package, have a look on our website:

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

ACCESSIBILITY

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

You may have experience in the following: Senior Online Marketing Specialist, Digital Marketing Lead, Senior Digital Marketing Strategist, Digital Marketing Director, Senior Digital Marketing Consultant, Senior Digital Marketing Analyst, Senior Digital Marketing Executive, Senior Digital Marketing Coordinator, Head of Digital Marketing, Digital Marketing Program Manager, Senior Digital Advertising Manager, Senior Digital Campaign Manager, Senior eCommerce Marketing Manager, and Senior SEO/SEM Specialist.

REF-215381

A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.

Purpose of the role

As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.

The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.

Key Activities

• Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
• Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
• Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
• Plan, organise and effectively project manage regular events of both online and residential including at scale.
• Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
• Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
• With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
• Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
• Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
• Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
• To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
• Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
• Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.

Our values

Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.

As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.

· We drive inclusion enabling voice and opportunity for equal lives

· We are reliable keeping our word and acting with integrity and authenticity

· We are open and honest about what needs to change and how

· We act with humanity in our work and relationships with the people we work with and for

· We are curious pioneers always looking to creatively learn and improve

· We create impact contributing towards better lives in our communities

Person specification

Please only apply if you can demonstrate you meet the essential criteria

• Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
• You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
• You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
• You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
• Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)

• Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
• Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
• Ability to collate and analyse data and present information in accessible formats (e)
• Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
• Confidence in working with different creative software -preferably Canva (e)
• Experience of using websites, web site updating and social media in a business setting (e)
• Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)

• Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
• Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
• Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
• Commitment to excellent service – actively seeking ways to improve the customer experience (e)

A full role description can be found on NDTi web site.