Housing Management Jobs
Would you like to work with nursery age children inspiring the next group of Coin Street champions?
Do you have a level 2 or 3 qualification in working with children?
How would you like to be part of a friendly team doing a job that makes a difference to children’s lives in an organisation that puts people before profit?
If the answer is YES then we would like to hear from you
Coin Street Nursery have a fantastic opportunities for experienced, energetic, and enthusiastic early years educators to join our team.
We are looking for people who have:
- a recognised qualification in childcare, ideally NVQ Level 3 or above or NVQ Level 2
- appreciate the importance of parent partnership
- knowledge of how to support children’s learning and development
- a can-do and enthusiastic attitude
- an understanding of how to safeguard and protect children
What can we offer you?
- Competitive salary (based on your qualification and experience)
- Flexible working days for better work-life balance
- Access to high quality training
- Coaching and mentoring support
- Generous pension at 8% - 5% from the employer if you contribute 3%
- 20% discount of childcare fees
- 35 days off a year, including 8 bank holidays, 3 days off between Christmas and New Year (additional days awarded for long service)
- Personal development grant of up to £1,000 per year
There's more…
- Six inset days per year (three for nursery staff only and three with the wider Coin Street team)
- Refer a friend bonus of £500 for existing employees
- Health and wellbeing package including a confidential employee assistance programme and online therapy sessions plus free gym and daily fresh fruit
- Season ticket loan and cycle to work scheme (on completion of probation)
- Staff social events (summer BBQ and Christmas party)
- Opportunities to join Coin Street committees (for example the Black lives Matter Race & Equality Steering Committee, Inset planning, staff social committee)
- Local retail (star card) and online discounts
Contract
Permanent, 40 hours per week (shift rotas). We are open to part-time options.
As an organisation, we are passionate about creating an inspirational neighbourhood - powered by social enterprise.
The client requests no contact from agencies or media sales.
Job Title: Communications Officer
Salary: £26,000 - £30,000 dependent on experience
Team: Communications and Marketing Team
Hours: 37.5 hours per week
Location: Shooting Star House, Hampton / Christopher’s, Guildford
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Communications Officer to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
Your key purpose will be responsible for developing inspiring and compelling written content to support income generation and raise awareness of our important work. The postholder will need to bring knowledge and understanding of what makes a good story, working closely with teams across the charity to capture and develop engaging content for a myriad audiences.
Main job responsibilities:
- Copywriting / Storytelling / Content gathering
- Internal communications
- PR and media support
- Reporting and collateral management
About you
This role requires experience of copywriting and storytelling, with a strong understanding of what makes a good story. You will require relevant experience of generating compelling storytelling ideas and building relationships with colleagues at all levels.
You will also have an ability to work under pressure, through heavy workloads and to tight deadlines and have the influence and communication skills to work effectively with internal and external stakeholders. You will possess an unyielding attention to detail, a can-do attitude and a passion for creativity.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5,10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Renal Counsellor (Online & Telephone Service)
Reporting to: Lead Counsellor
Location: Alton office
Hours: P/T: 21 hrs per week
Salary: £28,000 to £37,000 per annum FTE (£16,800 - £22,500 pa pro rata for 21 hpw)
Role summary and purpose
This is a time of continuing and exciting development at Kidney Care UK, the leading kidney patient support charity nationwide. Our charity provides emotional, practical and financial support to kidney patients and their families, in addition to consistently undertaking to improve kidney health and care services across the UK.
The counselling service is currently seeking an integrative counsellor to welcome to their friendly and supportive team. Our counsellors are dedicated to understanding and empowering kidney patients/family members/carers whose daily lives are impacted through living with chronic kidney disease (CKD).
If you feel this is an area that you would be keen to work in, and are successful in your application, you will receive the necessary in-house training to understand and work effectively with the impact of this disease.
All essential requirements must be met for applications to be considered and can be found listed within the personal specification. However, candidates will not be considered if they do not have the following:
• Current BACP Membership.
• Competent integrative counselling.
• A minimum of 3 years’ post qualification client experience.
• Excellent oral, written and I.T. skills.
• Regular supervision with a qualified supervisor.
The Counselling Service is based within Kidney Care UK Patient Services and works collaboratively with the Patient Grants Team (offering patient information, advice, and hardship grants) and the Patient Support Advocacy Service (offering practical help and advice to anyone affected by kidney disease).
As a Nationwide Counselling Service, we do not offer face-to-face client sessions. All our client engagement is remote, either through Microsoft Teams, Zoom, WhatsApp or Telephone in line with client needs.
The client requests no contact from agencies or media sales.
The Baobab Centre is a non-residential therapeutic community that supports young asylum seekers and refugees who have experienced human rights abuses and have sought asylum in the UK as unaccompanied minors. Our two focus areas are rehabilitation and justice.
This is a unique oppertunity for a passionate and experienced fundraiser to progress further in their career, with the freedom to creatively enhance and develop the fundraising strategy of an impactful community-based charity.
As Senior Fundraising Lead you will be Baobab’s key fundraiser and a self-starter with experience of working in a small or medium sized charity. You will lead on the development of fundraising at Baobab, exploring new avenues for funding, as well as nurturing and growing existing fundraising relationships. You will be responsible for strategising and carrying out a successful program of fundraising from small, medium and large charitable trusts and foundations to an agreed annual fundraising target. You will also assist in delivering Baobab’s individual major donor programme, helping to set up and deliver communications and events related to this income stream. There is scope to explore further fundraising activites including events, corporate and community fundraising. You will play a central role and work closely with our operations team, as well as recieving expert monthly mentoring from a senoir fundraising consultant.
This role is for 4 or 5 days per week depending on your preference, it will include Fridays which is when staff meetings are held.
Please read the below alongside the full Job Description and Person Specification attached.
Mental Health: All of the young people Baobab supports suffer significant mental health and developmental difficulties and many function in an unstable and more immature way than their chronological age. Due to their experiences it takes time to gain trust from the young people in our community. As a core member of our team, you will understand the impact of specific human rights abuses on the development of children and young people in exile and their individual experiences of loss, trauma and grief on their mental health and well-being.
Baobab’s Model: Please read the accompanying ‘Baobab Clincial Context and Model’ document for a detailed introduction. It often takes a significant amount of time to understand Baobab’s model of working, which aims for rehabilitation and justice through attending to both the internal and external world of each young. It is important that you strive to have an insight to the experiences of both the internal and external factors impacting on the lives of unaccompanied young people attending our centre. It is also important that you understand the ways in which UK society and policy impacts on young asylum seekers (including invisibility, marginalisation, discrimination, and the fact of waiting in uncertainty for a long time).
Multi-disciplinary Working: Baobab aims to be a reflective, thinking organisation and we place a high value on shared thinking time, sharing responsibilities and working together with others. A key aspect of the role is communicating and working in a holistic way.
Please include details on relevant fundraising experience, including examples of successfully won bids; as well as relevant experience related to the context of our work.
The Baobab Centre is a non-residential therapeutic community that offers support to young survivors of human rights abuses seeking refuge in the UK
The client requests no contact from agencies or media sales.
About us:
At Bluebell Wood Children’s Hospice we care for children and young adults with life-shortening and life-threatening conditions. We are support around 300 families both in our hospice and in their homes.
Our support services are wide ranging and bespoke to each family, including end of life care, symptom management, respite short breaks, counselling, sibling support groups, music therapy, Phsyiotherapy and much much more. We work with staffing ratios that allow us to deliver a high quality, holistic model of care which is tailored for each child and family.
As a registered charity we receive around 16 % of our funding from government sources and our fundraisers and supporters raise the remaining funds needed to keep our services running. All roles within our organisation are valued and we recognise the importance of a whole team approach and recognise great things happen when we work together.
The role:
We are seeking to recruit a Team Lead for the in house care team. Your role will involve working in a co ordinated way with other Team Leads to oversee the day to day running of the care floor. This will include overseeing the off duty rota, management and planning of both planned and unplanned admissions, overseeing the delivery on symptom management and EOL care, taking responsibility for areas of governance and audit and line managing a small team of nurses and support workers, in addition to looking at ongoing opportunities for service development. Working in the Team Leader role, you will lead with enthusiasm to support a resilient and motivated team, delivering a high standard of holistic care.
From 1st April 2022 all direct care provision and/or close contact roles at Bluebell Wood Children's Hospice require full COVID vaccination as a Condition of Deployment. The role of Nurse falls into this category.
The requirements:
To fulfil the role effectively you must be NMC registered and have relevant clinical and managerial experience. To deliver services you will also be able to work flexibly and collaboratively across the care services.
In return, we can offer you a fantastic working environment and the following benefits:
· 33 days’ annual leave including bank holidays ( pro rata) - with the option to buy and sell
· Sick pay – following 6 month probationary period
· Health Care Cash Back Scheme
· Free counselling sessions
· Enhanced Statutory maternity pay
· Enhanced Statutory paternity pay
· Enhanced parental bereavement leave
· Compassionate leave
· Training & Development
· Investment in your wellbeing
· Volunteering & shadowing days
· Free parking on main site
· Free drinks and subsidised meals
· Uniform
· Eligible for NHS Blue Light Card
· Eligible for The Company Shop
We’re here to help every family who needs us make the most amazing memories
The client requests no contact from agencies or media sales.
They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.
About the role and person:
Monday – Friday
Permanent
As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.
What skills/behaviours do you need to be their Head of Customer Service Improvement?
- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who Is Our Client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc
REF-215 354
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Dorset, Somerset, Bristol and Gloucester. Based at home, situated in the region to regularly travel to assigned renal units. Regional coverage to be agreed with successful candidates based upon their location.
Hours: Full or Part time hours up to 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa FTE
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover (as part of a team) the main renal units and satellite dialysis units across your designated area in Dorset, Somerset, Bristol and Gloucester, and frequent travel and attendance is expected at some sites.
We are recruiting for full or part time hours up to 35 hour per week to cover each of these areas. Please advise in your application how many hours per week you are seeking and your preferred working pattern and location (35 hours is full time).
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Patient Support & Advocacy Officer
Reporting to: Regional Project Manager
Location: Based at home, situated across the Salford and Greater Manchester region with regular travel to assigned renal units.
Hours: Full time hours, 35 hour per week. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post.
Contract: fixed term post until the end of May 2026
Salary: £28,000 pa
An opportunity to provide practical, emotional, and financial support for anyone affected by chronic kidney disease. You will engage with kidney patients, their families, and carers as a source of information, support, and advocacy, in order to improve care and wellbeing outcomes for patients.
This may be in the hospital or other care setting, on the phone, online or face-to-face in a mutually acceptable public place.
The role will cover the main renal units and satellite dialysis units across your designated area in Salford and Greater Mancherster. Frequent travel and attendance is expected at some sites.
Responsibilities
• With support, establish the Kidney Care UK Patient Support & Advocacy Service in the region so patients, their families, carers and professionals to access independent support on social, financial, health advocacy and wellbeing
• Be responsible for the day-to-day delivery of the Patient Support & Advocacy Service across the region and the effective management of a caseload. This involves regular attendance at renal clinics in the region, building relationships with health and care professionals and being available for patients in the renal unit, on the phone or online, or to meet at a mutually convenient public location
• To support patients to build the skills and confidence needed to positively navigate the challenges presented by health, social care, benefits, and financial support pathways, and to overcome barriers and promote independence
• To support patients to connect with services to ensure that they are engaged in shared decision making and that their voice is central to shaping the care and support they receive
• To raise awareness of Kidney Care UK and the benefits of the Patient Support & Advocacy Service amongst kidney patients, their families, carers, and professionals across the region
• To be a primary source of, or gateway to, local information and access to:
◌ Kidney Care UK Money & Energy Advice services, supporting income maximisation
◌ Kidney Care UK Patient Grants programme, raising awareness of the programme and supporting applications
◌ Kidney Care UK Counselling Service and other appropriate services to meet patients emotional and psychological needs
◌ Reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
◌ Benefits and finances, including employment, housing, and grants from charities including Kidney Care UK benefits and welfare service
To provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• To maintain patient records to allow effective reporting on key performance indicators about patient activity and service outputs
• Identify and create relationships with key services and professionals across the region, to ensure patients, their families, and carers can easily access the Patient Support & Advocacy Service
• To work in a way that respects the personal, social, cultural, and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
The client requests no contact from agencies or media sales.
Are you looking for an opportunity to start your career supporting vulnerable adults?
About the role
We have an exciting opportunity for an Assistant Support Worker (known internally as Duty Worker) to join the team. You will develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.
You'll be joining the growing teams across The Hammersmith and Fulham Housing Pathway, a Supported Accommodation Pathway which includes vital services such as semi-independent, gender specific safe spaces and services for people with complex support needs. This role is at The Coninghams, which is a 31 bed complex needs accommodation.
Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community.
In this role you will jointly manage the safe day to day running of the project with other members of the team and provide basic support and advice to clients. You will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. You will coordinate Health and Safety checks and administrative duties while working alongside the team to provide a person centred support to residents and clients.
About you
This role is ideal for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. In addition you will have:
- Some experience of dealing directly with the public and/or clients or customers in a busy service environment and good communication skills.
- Personal experience of homelessness and/or an understanding of and empathy with the issues faced by homeless or vulnerably housed people.
- A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 31 July 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have an understanding of drug, alcohol, offending and health related issues, and experience of working with adults in an addictions, housing or social care setting? All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Outreach Practitioner.
Right now, one of our partners, Aquarius Action Projects, is looking for a Practitioner to join their team. Solihull Integrated Addiction Service (SIAS) is a partnership between five organisations jointly responsible for the delivery of the drug, alcohol, homelessness and gambling services, in the Borough of Solihull. We offer services for adults who use or are affected by substance use, homelessness and gambling.
The aim of the outreach practitioner is to ensure that key services are available to those who need it most. Working in the community and office based setting, the role will include completing treatment assessments, home visits/outreach visits, prison visits, multi-agency working (with WMP, CMHT, GPs, probation and other supporting services). The role entails reaching out to hard to engage clients and supporting them to overcome the barriers they have to accessing treatment. Taking treatment into the community, the outreach practitioner will carry a caseload and provide intensive support to encourage people to try different approaches to engaging with support so offering home visit assessment, prison in reach visits on preparation for their release or meeting in a place of safety for example library or probation office.
Alongside getting to know people in a non-judgemental setting and treating them with empathy we hope to help break the cycle of clients entering and leaving treatment without the right support, letting them know they have choices and support to achieve their goals. We will be introducing the SIAS service and all it has to offer and continued support from ourselves and partners that will help to build confidence, self-esteem and choice.
Your challenge? As a Practitioner you will be working specifically with clients to support the delivery of interventions and to empower change in individuals. You will support people through an outreach approach in addressing their substance needs.
We are looking for an energetic and confident self-starter, you have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies). Alternatively, we’ll consider candidates with experience of working in the substance misuse or housing and homeless field with a commitment to complete NVQ Level 3 Health and Social Care. As well as good knowledge of alcohol/drug and health related issues, you're used to liaising with voluntary and statutory agencies and health professionals and comfortable engaging with clients in a variety of service delivery settings. What’s more, you have a flexible approach, a commitment to the principles of confidentiality and excellent record keeping and Microsoft Office.
Due to the nature of the role, a driving licence and access to a car is essential.
This is a permanent full-time role requiring the post holder to work 37 hours per week.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply please submit a CV and supporting statement which should clearly outline your skills and experience.
Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind will be renamed to reflect the new organisation, of which Aquarius will remain a subsidiary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for showing interest in working for Age UK Bromley & Greenwich. We are an independent local charity and have been working in the community to help older people for over 50 years.
With nearly 80 staff and over 250 volunteers we provide support to clients across both Boroughs.
We work in partnership with BTSE helping to deliver the Bromley Well project as well as BLG Mind working on Dementia Services and Oxleas providing Care Navigation.
Vision:
To make Bromley and Greenwich places were all can enjoy later life.
Mission:
Age UK Bromley & Greenwich will be the voice of older people in both boroughs. We will work with older people to enable, support and connect.
We will promote independence and well-being.
Values:
Equality - We value diversity and strive to give equality of opportunity. We believe that the organisation and society is enriched by its diversity.
Respect - We respect the life histories of our staff, volunteers and clients. We believe in their potential and we will help to realise their ambitions.
Creativity - We encourage innovation in the solutions we adopt.
If you stand for our vision, mission and values and match the criteria in the below job specification we would love to hear from you.
Job Purpose: To provide Information & Advice to older people. The service is primarily office-based but may also include outreach or home visits; providing support to the Volunteer I&A Advisors, providing office cover as required and supporting the I&A Advice Case Supervisor in keeping our information resources up to date.
Key Responsibilities:
To provide information and advice to older people, their careers, relatives and friends. This advice may be in person, in writing, by email or telephone. There may also be occasional home visits
To be responsible for the provision of up-to-date welfare benefit information and undertaking of benefits checks supporting older people with their claims and where necessary challenging DWP decisions and assisting with appeals.
To have an in-depth knowledge of those issues likely to affect older people, for example but not limited to Lasting Power of Attorney, succession, care provision and housing as well as paying for care
To respond promptly, proactively and effectively to a wide range of enquiries from the public
To support access to a wide range of services that are appropriate, paying particular attention to the needs of marginalised groups
To undertake rights-based casework, for example assisting with a wide range of complaints and making representations where appropriate.
To be responsible for the recording, collation and monitoring of all relevant information relating to clients accessing our services and the milestones, outcomes and outputs of the service
To be responsible for inputting client records onto the organisations case management system and running reports
To arrange and participate in stakeholder and other events throughout the two Borough’s
To work closely with other members of the team and when necessary other partner agencies in respect to correspondence, telephone conversations and enquiries
In the absence of the I&A Case Supervisor to provide support to the Volunteer I&A Advisors ensuring they are briefed and updated before each of their sessions begins and that if possible there is always someone present to take enquiries, answer the phone etc.
To provide outreach information & advice at venues across the Borough’s as and when required
To provide high quality information, ensuring that our policies and procedures are fully complied with, and that we meet the standards required by the Age UK Quality Advice Standard and any other external accreditations
To liaise with and refer clients to appropriate external organisations and services.
To undertake accurate case recording according to our policies and procedures
To support the I&A Case Supervisor with the statistics and reports required across both the Boroughs
To keep up to date with relevant laws, policies and procedures – locally and nationally and participate in training (internal and external)
To refer and facilitate to the services provided by Age UK Bromley & Greenwich, including relevant ‘charged-for’ services, to clients and other professionals. This may include attending outreach events
To uphold and protect the good reputation of the organisation
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Oxford House as a Recovery Worker.
Oxford House Supported Housing is tailored for each individual using the service with the ultimate goal to help individuals manage their accommodation and assist with reintegration back into independent living and the wider community.
We support individuals to gain or regain skills and confidence to achieve greater independence. We support individuals to access community groups and promote socially inclusive activities.
Oxford House also run a community-based service, supporting individuals living with mental ill health to build confidence and self-esteem and help them to develop links within the community.
We provide holistic support in all areas affecting wellbeing including employment, finances, accommodation, and social activities. Due to the nature of the role a driving licence and access to a car is essential.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent part-time role requiring the post holder to work 30 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Overview of Go-Forward:
This is an exciting opportunity to join a small charity at a time of big growth. Go-Forward Youth was founded by care leavers to provide support to care experienced young people as they transition to adulthood and independence. Our core aim is to reduce social isolation and improve outcomes for young adults who have recently left the care system by offering a place for them to turn in moments of loneliness, crisis and celebration, and offering programmes that support them to develop the skills required for living independently. Our long-term vision is to combat the stigma that surrounds care leaving so that care leavers feel supported and empowered to achieve their ambitions without barriers to access.
We run a busy programme of social activities, personal development and employability skills training for care leavers across London and are looking for a hardworking, highly motivated and conscientious individual to take responsibility for the day-to-day administration of the charity.
Main Tasks:
To support the Go-Forward Youth CEO in maintaining professional, robust, and efficient administrative systems and records for both Go-Forward Youth as follows:
1.Be the first point of contact for both entities and to manage the office email account and diary, drawing to CEO, Funding Manager or Chair of Trustees matters that they need to action, and ensuring that we respond in timely fashion to all external communications.
2. Administration of courses and programmes
a. Maintain lists of participants and volunteers, including attendance logs
b. Ensure that we maintain appropriate records for each – for identification and compliance, for communications, and for programme progress
c. Produce and distribute regular updates to both volunteers and programme participants
d. Liaise with Local Authorities (LAs) regarding the administrative aspects of developing Go-Forward Youth projects and programmes in other LA boroughs
e. Assist with recruitment and onboarding and on boarding of new staff.
f. Maintain risk assessment, safeguarding, fire safety and other records, making sure all policies are reviewed and updated yearly. Ensure that all staff and volunteers working with clients have been DBS checked (Enhanced).
3. Administration of grant applications
a. Support the Funding Manager by logging, recording and monitoring the progress of Go-Forward Youth grant and funding applications, along with report deadline.
b. Update the CEO and Trustees on in-progress funding applications and ensure action is taken and deadlines are met where necessary.
c. For grants won, ensure that reporting cycles are noted in the charity’s diary, and that the appropriate reports to funders get sent
4. Administration of Board and other internal compliance processes
a. Meet with the CEO weekly to review the overall performance and objectives of the charity.
b. Maintain systemised record keeping of invoices and receipts, to be stored securely and sent to the relevant key personnel.
c. Undertake any other administrative activity necessary to support the smooth running of the charity as instructed by the CEO.
d. Assist the Treasurer or Chair in the preparation, administration and submission of the annual accounts to the Charity Commission and Companies House in a timely manner.
e. Assist in the preparation of board meeting papers, including circulating meeting agendas and taking and distributing minutes of meetings as required.
f. Prepare and send out personalised birthday and celebration cards to young participants.
g. Look for opportunities to create, develop and streamline existing office systems.
h. Support the administration of the lived-experience-led Youth Advisory Board (YAB) and Own-It Alumni Network.
i. Maintain and develop clear and full electronic and physical filing systems.
j. Organise the logistics, catering and other event organisation for the quarterly Trustee meetings and other ad hoc meetings and events as appropriate.
5. Administration of external communications
a. Update and review the communication channels, via website or social media fortnightly.
Please submit your CV and 1 page covering letter explaining why you would be a perfect fit for this role
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description: Rough Sleeper Co-ordinator
Responsible to: Senior Tenancy Sustainment Officer
Hours of work: 37.5 hours (Monday – Friday)
Salary : £26,000
On Call: As a requirement of your role, you will be part of and on-call rota.
About us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The role:
This role offers an exciting opportunity to positively impact the lives of rough sleepers here in Woking, by assisting them in finding and maintaining stable housing. As the rough sleeper co-ordinator, you'll employ a strengths-based approach, working alongside various local agencies to provide holistic, trauma-informed support to those who are experiencing homelessness. Your dedication and compassion will empower individuals to overcome adversity, rebuild their lives, and thrive in their community.
We would be keen to employ someone who can speak Romanian and other Eastern European languages, this would enhance our team's communication capabilities to rough sleepers who don’t have English as a first language.
Key Responsibilities:
• Oversee rough sleeper drop in from 8am – 10am weekdays at our Day Centre. Ensuring the rough sleeper drop-in service provides a welcoming and safe space within the resource centre, offering essential amenities like showers, breakfast, and food parcels to address immediate needs.
• Collaborate proactively with the Senior Tenancy Sustainment Officer (STSO) to engage, verify, and offer support to rough sleepers.
• Lead the assessment process for all new clients, ensuring a comprehensive understanding of their needs and strengths, to tailor support effectively. Maintaining and updating the referrals list, regularly checking on the welfare of clients alongside the staff team at our direct access service.
• Attend Rough Sleeper meetings with the STSO, led by the Rough Sleeping team from Woking Borough Council.
• Attend Streetlink reports and conduct town walks, actively engaging with the community and staying informed about local dynamics to better support clients.
• Maintain comprehensive notes on our database, Salesforce, to provide clear and concise information of interactions and outcomes for clients.
• Guide clients towards relevant services through informed signposting, empowering them to access resources and support, conducive to their individual journeys.
• Actively participate in the varied services provided by YRP, contributing expertise and dedication to the holistic support of clients and the community.
Key Skills and Qualifications
• Case Management: Tailoring individualised plans for rough sleepers covering housing, healthcare, substance abuse, mental health, and employment.
• Client Engagement: Building trust and rapport to facilitate access to services and resources.
• Documentation: Maintaining accurate records of client interactions and progress.
• Communication: Effective communication with internal teams, external agencies, and clients.
• Community Outreach: Conducting outreach activities and engaging with external agencies.
• Empathy and Cultural Sensitivity: Demonstrating empathy and cultural awareness in client interactions.
• Problem-solving: Navigating challenges and adapting to dynamic environments effectively.
Our Perks:
- Full training will be offered as part of your personal development.
- Pension Scheme
- Birthday Holiday day
- Parking
- Medicash for Health & Wellbeing
- 24 days annual leave, rising per year to maximun of 30 days.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Responsible for communicating, developing and marketing the charity’s impact, brand and charitable purpose. Working across the trust, the Senior Marketing Executive raises awareness of the charity’s brand and its work supports the Fundraising team in meeting their objectives. Additional focuses of this role are supporting Lottery player stewardship, and marketing activities for the Community and Corporate fundraising team.
Press:
- Write and deliver press releases focused on fundraising and charitable activities
- Support the Head of Marketing to realise opportunities for positive national coverage
- Build good relations with press stakeholders
- Monitor media activity and opportunities for greater coverage, including broadcast
Stewardship:
- Continue development of audience segmentation and user experience
- Develop acquisition and retention campaigns utilising a mix of digital tactics
- In collaboration with marketing team colleagues, engage supporters online and offline
- Monitor ROI of campaigns
Case Studies:
- Collaboratively and independently, create video & written Case Studies in-line with agreed budget and in collaboration with Senior Marketing Executive (Case Studies & Resources)
- Maximise and report on reach and impact of all Case Studies
- Hold positive relationships with suppliers, colleagues and service users
- Manage content requests and content management platform with Marketing team
Website:
- Responsible for SEO, analytics and improvements, in liaison with Web Developers
- In collaboration, write and publish a schedule of stories that champion care and fundraising
- Ensure website content is inclusive and accessible
Social media:
- Manage a varied schedule of content in collaboration with marketing team colleagues
- Create engaging content that reflects hospice services
- Deliver positive and measurable supporter stewardship across all social channels
Video:
- Produce, film and edit videos that show daily life at the hospices and family interviews
- Manage relationship with suppliers and filmmakers
- Create videos for Fundraising team
Advertising:
- Manage planning, performance and reporting of digital ad campaigns
- Develop ‘always on’ Google Grants campaigns
This is a full time, 12 month maternity leave contract.
Benefits include flexible working options, 28 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters.
Our Mission is to always provide outstanding care for children, young adults and families.
The client requests no contact from agencies or media sales.