Homelessness And Housing Advice Manager Jobs
Join Our Team as an Employment and Skills Coach at SNG!
Are you passionate about making a difference in people's lives? Do you have a knack for delivering top-notch advice and support? SNG, a leading Housing Association, is seeking a dynamic and dedicated Employment and Skills Coach to join our innovative team in Wembley
Why You'll Love This Role:
- Impactful Work: Be at the forefront of creating and delivering life-changing employment and training services that meet the diverse needs of our community.
- Collaborative Environment: Work alongside passionate professionals, leveraging partnerships with local organisations to enhance support for our residents.
- Innovative Approach: Utilise a blend of digital, phone, and direct delivery methods to engage and support customers, helping them achieve their employment goals.
- Professional Growth: Access ongoing professional development opportunities to enhance your skills and advance your career.
Key Responsibilities:
- Deliver high-quality advice and practical employment support to help customers access training, work placements, and sustainable employment opportunities.
- Lead and manage collaborative Employment and Training programs that maximise the service's reach and impact.
- Maintain high data quality standards and ensure compliance.
- Build positive relationships with customers, helping them plan and achieve their career aspirations through personalised action plans.
- Utilise internal and external partnerships to provide comprehensive support, including financial guidance and digital learning opportunities.
What we're looking for:
- Someone with a passion for coaching and be excited to support customers
- Proven experience in delivering professional advice, guidance, and employment support service, with good knowledge of the local labour market
- Exceptional communication skills and a passion for delivering outstanding customer service
- Strong ability to manage data quality and identify issues effectively.
Outstanding Benefits:
- £450 yearly flexible benefit pot
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday
- Generous matched pension scheme up to 12% and life cover at 4x salary
- Access to 24/7 virtual GP service
- Wellbeing discounts including gym memberships
- Options for private medical insurance, dental insurance and critical illness cover
Ideally a full UK driving licence and access to your own transport, as some travel throughout the region may be required.
A basic DBS check will also be undertaken for the successful candidate.
Interview Dates:
- Stage 1 – 12th August (Teams)
- Stage 2 – 19th August (in-person)
Join Us and Make a Difference!
Size: More than 1000
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Lincolnshire Crisis Service as a Recovery Worker.
Lincolnshire Crisis Service have two houses in the county, one in Boston and another in Lincoln, we provide a range of support for people with mental ill health and both work to a recovery model. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards. This role does require you to work varied hours as the service is 24/7 and may include some sleep in shifts, these are paid in addition.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure – you will have every chance to shine.
Candidates with an understanding of mental health issues would be welcomed and full training will be provided. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
We have two permanent roles: one full-time role requiring the post holder to work 37.5 hours per week and one part-time role requiring the post holder to work 22.5 hours a week; both positions with a requirement to work a variety of shifts, day, evening, sleep in cover and weekends. The service is open 365 days a year, 24 hours a day.
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Thank you!
Job Summary
Are you a proactive, compassionate and collaborative individual with a proven record of working and engaging positively with young people involved in or at risk of serious youth violence and exploitation? Do you have sound experience of providing support, advice and advocacy and have the ability to assess a client’s needs?
If so, St Giles is looking for Caseworkers to work on our pioneering SOS project where, as part of a high-performing team, you will work with both victims and perpetrators of serious youth violence, exploitation and other gang-related offences and help them to be safe, move away from offending and take positive choices.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About SOS+
Working with young people in a variety of educational settings, St. Giles’ SOS+ Service delivers early intervention work, through one-to-one mentoring and preventative sessions on violence, vulnerability and exploitation. The mission of SOS+ is to prevent children and young people becoming involved in gangs and youth violence by equipping them with tools, knowledge and support delivered by experts with lived experience.
About this key role
Our successful candidate will assess referred clients, with reference to St Giles Trust assessment practices, offering support to up to 20 young people per year, who are identified by local partners as most at need of support. You will produce support and risk management plans based on these assessments, plus deliver a holistic support service, working independently or with colleagues as the situation dictates, which will involve providing practical guidance on areas such social and housing support, education, training and employment options, and benefits work.
We will count on you to develop and maintain strong relationships with referral and partner agencies, including police, Youth Offending Teams, Probation, local authorities and social services, while closing cases efficiently and positively, identifying a survival plan for the client that will identify agencies that can be used for on-going support is also a key aspect of this role.
What we are looking for
- To have worked on an offender-led support project, had personal experience of the criminal justice system, served a prison sentence, or still be serving a prison sentence in a prison within reach of Greater Manchester
- Experience in negotiation with partner agencies to establish links to further aims of the project
- Experience of engaging successfully with challenging people
- To have a relevant qualification to a good standard or be working towards one
- Knowledge of the local community, its projects and services available to young people
- Excellent interpersonal and communication skills, both verbal and written
- A flexible, collaborative and professional approach to your work.
Please note this role requires an Enhanced Children with the Child Barred list checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button.
Closing date: 11 p.m. on 02 August 2024 Interview date: 15 August 2024
Please note that previously submitted applications will not be considered.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Exciting Communications Leadership Opportunity in the Social Housing Sector
- Join this purpose-led Ombudsman to lead the Comms & Stakeholder relations!
About Our Client
The Housing Ombudsman service investigates complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents).
They are a free, independent, and impartial service, whose vision is to improve residents lives and landlord services through housing complaints.
Job Description
The post holder will provide leadership and line management to the Communications & Stakeholder Engagement teams, ensure delivery of key business plan commitments and contribute to the development, design and delivery of the corporate plan as well as key communication and engagement strategies and plans. The post holder will also provide strategic challenge, guidance and support to the Ombudsman and senior leaders to manage key stakeholder relationships effectively.
Responsibilities and Outcomes:
To manage the brand of the Housing Ombudsman - developing strategies for all our external communication channels and platforms to increase the visible impact of our work and proactively seek opportunities to raise awareness of the Housing Ombudsman and develop our offer.
Be responsible for a comprehensive internal communication programme which includes multiple engagement channels and all staff events - driving internal engagement with key strategic documents such as the business plan.
Be responsible for ensuring the delivery of the Ombudsman's external-facing events including the Member Responsible for Complaints (MRC) Annual Conference and the 'Meet the Ombudsman' events.
To deliver quality stakeholder engagement with our members, the Residents Panel and key third parties, such as advocacy and advice agencies.
To assist the Ombudsman to identify emerging issues within the sector and political landscape, including proposals for influencing key policy makers and responding to relevant consultations.
To provide the Ombudsman and senior leadership team with coaching on crucial presentations (such as giving evidence at select committees or inquests), strategic and tactical communications analysis, advice and support.
To build strong, agile relationships with peers to proactively facilitate cross-directorate working and ensure that strategic thinking about communication is built into everything we do.
To lead and manage teams of communication and stakeholder engagement specialists to deliver the work to high quality standards in a timely manner.
To contribute to the development, design and delivery of the corporate and business plans.
To produce critically important corporate publications, such as our required consultations and annual report.
Be responsible for a Communications Grid tracking all internal and external engagement and activities.
To assist and support the presentation and publication of our casework, systemic work, Centre for Learning and Code compliance work.
The post holder should strive at all times to adhere to HOS values of Learning , Excellence, Openness and Fairness.
The Successful Applicant
The candidate that secures the Head of Communications & Stakeholder Engagement opportunity at the Housing Ombudsman Service will be able to demonstrate the following:
Track Record:
A track record of leading, managing and motivating professional teams.
Professional, senior level communications experience in an organisation with a high public profile and a track record of advising at the most senior level.
Proven ability to develop and deliver high quality and innovative strategic communication campaigns and powerful storytelling communications internally and externally across a range of channels with a track record in evaluation to ensure efficient and effective use of resources.
Proven ability to translate complex and sensitive information and communicating it effectively and appropriately to a range of audiences.
Extensive experience of working with the media in a high profile, national organisation including an up to date knowledge of social media and the way it can work alongside traditional media.
Experience of managing change and achieving results.
Experience in business planning, quality assurance and risk management.
Budget management
Knowledge & Skills:
Ability and agility to work flexibly in a context of change and ambiguity.
Comprehensive understanding of government and the wider public service arena including its political decision making processes.
Understanding of the wider social, political and economic environment and their impact on the issues, implications and challenges facing public sector organisations.
Good resilience and proven experience of working well under pressure.
Communicate articulately and confidently with a wide range of people.
Write clearly and concisely for senior audiences.
Influence and persuade others.
Strong IT skills including use of Microsoft Office applications
Behaviours:
Willing to be viewed as an ambassador for HOS
Demonstrably able to collaborate with purpose.
Exceptional communicator - keeps all relevant parties informed in a meaningful and timely manner
Has a desire to learn - asks how can things be improved and is open to views and feedback
Able to see things from others perspectives - can represent the interests of stakeholders in internal discussions
Motivates and leads others to deliver
Inspirational and actively builds trust and confidence
What's on Offer
Competitive Basic Salary up to £70,717 depending on suitability
27 Day Annual Leave + Bank Holidays rising with service
remote working with offices available in London and Manchester
flexi time working scheme
one professional membership paid for annually
annual health assessment
opportunity to join the Local Government pension scheme
enhanced Maternity/Paternity and Adoption leave
personal allowance to spend on well being apps
employee discounts scheme
volunteer days policy - paid leave for volunteering
employee assistance programme
Cycle to Work scheme
payroll charity giving scheme
HOS is committed to equality of opportunity in all its practices, policies and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.
Application - To apply for this post your application must include:
A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
A Statement of Suitability (no longer than 1,000 words) explaining how you consider your personal skills, qualities and experience evidence of your suitability for the role, with particular reference to the criteria in the person specification. Please add this at the front of your CV
Interviews: W/C 22nd August 2024 and W/C 29th August 2024
The interview will take place virtually via Microsoft Teams. Further details will be released to candidates who are successful at shortlist.
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Page Personnel.
Thank you!
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Thank you!
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
REF-215 355
Thank you!
Role: Trainee Debt Advisor
Duration: 6 months fixed term contract
Salary: £27,000
Hours: 35 per week, 9am – 5pm Monday to Friday
Location: London (Hybrid)
We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor.
About the role:
As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity.
Key Responsibilities:
• Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients.
• Give advice on the following areas:
o Income maximisation
o Budgeting
o Priority debts
o Unsecured debts
o Debt solutions
• Identify client vulnerabilities and prioritise household emergencies.
• Provide comprehensive advice, next steps and actions in a way that the client can easily understand.
• Signpost or refer to the appropriate party at the earliest opportunity.
• Maintain punctual, accurate and compliant records using our case management system.
You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning.
You will have:
• Strong, proven customer service skills
• The proven ability to build rapport and empathise with clients from a variety of circumstances.
• The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges
• A positive, resilient and pragmatic attitude
• Consistent attention to detail and ability to adhere to necessary guidance and rules
The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Ealing, London or Pitsea, Essex
We have two contact centres, one based in Ealing and one in Basildon and regularly recruit for these roles. If you are interested in being in our Talent Pool, we will complete an initial review of your suitability and contact you when vacancies arise to explore if you are interested.
Do you remain calm, kind and helpful in customer service? Are you organised, a strong communicator and able to connect with people of all backgrounds? If so, you could be a Contact Centre Advisor here at Peabody, helping our residents to arrange repairs, giving appropriate advice and information and dealing with household related enquiries.
You'll be the first point of contact for all residents contacting Peabody. Your approach is to prioritise a ‘right first time’ resolution for our residents and you’ll be equally strong working with residents over the phone, on email or over web chat. With excellent organisation and administration skills, you’ll pay lots of attention to ensuring you’re recording information accurately so we can deliver an efficient and effective service for our residents.
A bit about us:
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
At Peabody our purpose is to help people flourish. We have a number of benefits for you working at Peabody, including 30 days’ annual holiday plus bank holidays
Here just a few of the benefits for working at Peabody:
- 30 days’ annual holiday plus bank holidays
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
- The opportunity to broaden your skills and enhance your professional development
Closing date: 23 August 2024.
Thank you!
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose:
To provide reliable and essential administrative support to the WomenMATTA team, ensuring accurate data capture and the smooth running of WomenMATTA’s office. Act as a front of house staff member to the WomenMATTA office, mailbox and phone line; providing advice and signposting to enquiries and greeting visitors. Working closely with management, frontline staff and volunteers to develop streamlined processes to the administrative side of daily operations.
1. Provide prompt and effective administrative support to all WomenMATTA staff; being a key contact around IT and case management systems and assist with the day to day running of the Programme.
2. Maintain case management systems to ensure accurate and timely data recording across all monitoring systems
3. Provide office management and diligent support to the operations of the Programme
4. Act as the first point of contact for service users and external parties; drawing on a trauma informed approach when communicating to parties
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The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £22,000 - £26,000 (outer London)
Location: Covering areas within Essex. Once a week in Waltham Cross
Contract: Fixed term until March 2025 (with possibility of extension)
Hours p/w Full Time 35hrs per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
To be successful as the Community Key Worker you will need the below experience and skills.
You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.
Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.
To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.
You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
How to apply:
Please submit your up-to-date CV with a supporting statement to our email
*With the full job title you are applying for in the subject*
- Closing Date for Applications: 14th August 2024 @ 23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.
We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
