Heritage Jobs

The Internal Communications Manager will collaborate with the Head of Internal Communications to develop and implement communication plans that effectively reach both staff and freelancers, ensuring organization-wide dissemination and alignment with the Internal Communications strategy. This role will manage and produce content for the National Theatre’s internal communication channels, including the intranet, staff newsletters, and internal emails, and will leverage insights from analytics and research to identify communication challenges, enhancing the team's ability to improve messaging, listening, and engagement across the organisation.

This position is vital in fostering a positive, inclusive culture that connects all departments. The Internal Communications Manager will facilitate authentic, values-driven dialogue across the National Theatre, actively enhancing employee engagement and bringing our purpose to life.

The successful candidate will have the following: 

• Confident at building strong stakeholder relationships in the business to gather intelligence
• Ability to gain a depth of understanding of organisational strategy options with the ability to align an overarching communication strategy and messaging
• Skilled in crafting engaging communications and storytelling that connects employees
• Understanding of different internal media and channels
• Experience of delivering information in a clear and concise/attractive manner

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 18th November 2024 at 12 noon

The Head of Internal Communications will be the strategic and tactical lead of all internal communications activity across the organisation, developing and delivering an internal communications strategy that supports the NT's organisational objectives. Working alongside the Director of Communications, you will act as a trusted advisor to senior leaders across the organisation to lead, develop, implement, and support a variety of activity, ensuring colleagues receive communications in a timely and effective manner that supports our engagement across the whole organisation.

The successful candidate will have the following: 

• Extensive experience in internal communications, internal culture building and change management with demonstrable success.
• Previous experience in building and implementing an internal communications strategy.
• Prior experience of providing strategic advice to Executive and Senior Leaders and presenting to them on a regular basis.
• Demonstrable experience of implementing effective internal communications plans for a large complex organisation which deliver impact across multiple channels.
• Excellent internal stakeholder engagement with the ability to work collaboratively with colleagues from across the organisation.

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Monday 18th November 2024 at 12 noon

This is an excellent opportunity for a highly-organised individual with excellent attention to detail, to play an important role supporting the aims of the organisation. This post is a key role within Community Arts North West, working closely with CAN’s Executive Director, to ensure the smooth running of many aspects of the company’s business.

This includes responsibility for:

• Company Reporting: To lead on company reporting to CAN’s core funders.
• Database management: To manage CAN’s monitoring database and email marketing database, and implement their use.
• Governance: To support the administration of CAN’s Governance responsibilities (Board of Trustees and Board meetings).
• Office management: To manage the CAN Office.
• Company administration: To manage and implement CAN’s administration systems and responsibilities.
• Operational support: To support the operational running of the company.

Your new company
My client is a well-respected charity with a head office in London but with offices around the world.
Your new role
The role is a Financial Accountant. The role is expected to be for 6-8 months. The organisation offers hybrid working with 2 -3 days in the office. Duties will include:
- Be responsible for the company's financial operations for month-end and year-end close, ensuring timely financial reporting
- Oversee inter-company transactions, ensure proper reconciliation of control accounts
- Ensure compliance with financial procedures and implement effective controls
- Provide regular financial analysis and reports to support decision-making
- Continuously review and improve financial processes
- Identify areas for process improvement and efficiency gains, making recommendations for enhancing the financial control environment
- Assist with year-end audit preparations, providing necessary documentation and ensuring that any audit queries
- Identify opportunities to streamline financial processes
- Provide cover and support to colleagues when necessary
What you'll need to succeed
In order to succeed, you will need extensive experience in financial accounting as well as strong systems skills and a good level of Excel. If you were studying for a professional qualification, this would be advantageous.
What you'll get in return
In return, you will get the opportunity to work for a well-respected charity. You will receive excellent support and guidance to progress your career.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history ​gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.

The Horniman’s mission is to connect us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share. We are looking for a Head of Commercial to play a key role in maximising our income generation streams in order to support this mission, leading day-to-day operations across retail, catering and ticket sales. You will also have the wider responsibility of proposing and developing new business opportunities, working closely with the Venue Hire and Programming and Visitor Experience teams. A key project for the role is managing the delivery of a new children’s café as part of our ambitious Nature + Love capital project.

You will have a proven track record in commercial management and experience of all aspects of retail and catering operations, ideally gained in a visitor attraction setting. You will have experience of driving income through innovation and the development of partnerships and have solid financial commercial experience in budgeting and forecasting. The role reports to and works closely with the Director of Audiences and Income and leads a busy, dedicated and talented team. You will be an inspiring, collaborative and supportive line manager with experience of management reporting and working effectively with customer relationship management and box office systems.

You will have an empathy for and interest in the Horniman’s mission, collections and programme alongside a passion for the transformational impact arts, culture and nature can have on people’s lives.

The closing date for completed applications is 10am on Monday 04 November 2024.  Interviews will be held 20 – 22 November 2024. 

The Horniman is an equal opportunities employer, and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or an ethnically diverse background.

Please note this role is hybrid and be based out of Welshpool, Bangor, Llandeilo or Baglan.

We are delighted to be recruiting exclusively for this fascinating and inspiring charitable organisation in helping them find an experienced senior finance professional to join them as their new Head of Finance & Business Resources.

Reporting into the CEO of this £3 million turnover cultural and historic environment focussed charity, you will be a qualified accountant and have strong technical accounting skills. You will thrive in an environment where positive change is welcomed and where streamlining, and modernisation is encouraged. You will oversee finance and business services day to day operations and be adept at building strong working relationships both internally and externally. You will be enthusiastic about the idea of joining an organisation that is looking to improve processes, procedures, and finance operations.

As the new Head of Finance & Business Services you will be part of the senior management team and be eager to develop skills outside your finance remit. This role will suit someone who is keen to play an integral part in the organisations ongoing success and as a member of the senior management team you will embrace the opportunity to support the CEO in the board room.

The job

• Oversee the finance operation, to include, statutory accounts and tax returns, quarterly management accounts, financial planning, and budgeting
• Ensure the charity’s insurance policies are fit for purpose to include leading relationship management with brokers
• Lead on pensions operational management, managing the contracts with external advisors and other relevant contracts as required
• Oversee the system of internal controls, including systems for delegated financial authority
• Lead on relationships with external auditors
• Oversee the management of tax affairs drawing on external advisors as needed.
• Act as Company Secretary, ensuring all corporate governance and compliance requirements are fulfilled for the charity
• Oversee procurement and contract management to ensure effective, value for money services are available to support all operational functions.
• Deliver a people plan and strategy for the organisation with progression routes for staff and continuous professional development
• Act as a lead for all HR matters, including strategic development and use of internal skills and outsourced suppliers
• Manage, coach and develop direct reports to ensure effective performance management, skill developments and teamwork
• Make a significant contribution to Senior Executive team objectives and participate fully in Senior Executive team activities
• Establish an estate management plan aiming to reduce operational costs and deliver agile working
• Lead on Information Technology strategy across the organisation, managing the key contracts in relation to I.T.

The person specification

• Fully qualified accountant, ACA, CIMA, CIPFA, or ACCA
• Demonstrable technical accounting skills to include statutory reporting
• Charity experience is essential
• Good understanding of charity finance and governance
• Desire to taken on a broader remit i.e. HR, IT
• Excellent analytical and problem-solving skills
• Outstanding communication and interpersonal skills
• Experience/knowledge of managing occupational pension schemes
• Strong budgeting, forecasting, and cashflow skills
• Ability to work in the Welsh Language is desirable, but not essential, to this role.
• Experience with fundraising and grant management in the non-profit sector is desirable
• Proven leader with the ability to operate at senior executive level.
• Strong knowledge of organisational governance requirements.
• An interest and passion for the historic environment would be desirable
• Strategic approach to finance and business services to furthering charitable objects.

Salary & benefits

• Salary is up to £65,000 pa, this is dependent on experience
• 25 days annual leave plus bank holidays
• Flexible/hybrid working
• The role can be based out of one of 4 locations in Wales – Bangor, Llandeilo, Baglan or Welshpool
• Pension scheme 6% employer, 6% employee

The next step.

Please apply with your CV in the first instance and one of our team will be in touch with the candidate brief and next steps.

Please note we hold the right to close the advert early if we get a good selection of applications.

Supporter Experience & Operations Lead
Location: King's Cross, London N1C, Hybrid
Contract: Permanent
Hours: Full time
Salary: £47,000

Who are we?

Art Fund is the UK’s national fundraising charity for art. We believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are. We give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many trusts, foundations and individuals.

The role

Art Fund is looking for an experienced Supporter Experience & Operations Lead to play an integral role within the membership team.

Joining a friendly and passionate environment, this post is a great opportunity for someone with a background in managing consumer-facing membership and/or donor operations to innovate, improve, and deliver an outstanding membership and supporter experience.

The post-holder is responsible for overseeing the development and management of all membership-related systems, effective supplier relationship management, payment processing, financial reconciliation, and membership budgeting and forecasting. This is also an exciting time to join our fantastic team as we move into the delivery phase of a project to replace and upgrade our current CRM system to Salesforce.

Managing the Supporter Services Coordinator, you’ll ensure the delivery of outstanding customer service to our members, donors, and prospects – ultimately supporting Art Fund’s vision to open the doors to great art and culture for everyone.

You’ll also have substantial supplier management experience (ideally within a customer-facing service environment) with the ability to proactively manage supplier contracts and relationships to maintain the best-possible service and value. Critically, you will be proficient in managing and automating complex processes utilising a variety of systems including CRM and other SaaS systems with support from an in-house tech team.

As a senior team member, the post-holder will possess excellent stakeholder management skills and a track-record of working collaboratively to achieve transformative change.

Key Employee Benefits

• Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Art time – a half day per month to visit museums and galleries.
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 10 November 2024.
Please expect first interviews to be online on the 14 and 15 November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.

The National Trust look after nature, beauty and history for everyone to enjoy. They are Europe’s biggest conservation charity and work to tackle climate change, protect historic sites and help people and nature thrive. To support the new 10 year strategy, they now seek a Proposition Development Manager – Curation & Experiences and Prospectus is leading the search. 
 
The Proposition Development Manager – Curation & Experiences, will bring subject matter expertise in Curation & Experiences and will use donor insight at every stage of the process, to unlock the fundraising potential of high-value donors. Crucially, the role will work with the audience insight team to analyse audiences and identify learnings from previous propositions, to understand opportunities for future compelling propositions and inform Curation & Experiences proposition development.  

The selected candidate will have experience of building relationships across organisational boundaries and will be a sector-leading creative writer and storyteller. You will have successful experience working in the UK charity sector with an in-depth knowledge and experience of fundraising, particularly within the Curation & Experiences space, with an understanding of high-value donor motivations. Reporting to the newly appointed Head of Proposition Development and joining a new team, this role is offered on an initial 24 month contract. 
 
If you have any disability and would like assistance with completing an application then please contact Ryan Burdock and Femke Vorstman at Prospectus. 
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
   
At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

Closing Date: 28 Oct 2024 23:59:59

Hereford Cathedral seeks a creative, visionary Chief Operating Officer to strategically shape its future, co-lead on growth and inspire the team behind its incredible vision

Applications close at 9 a.m. Monday 4th November 2024.

Who we are.

Hereford Cathedral, located in the heart of the Diocese of Hereford, welcomes over 130,000 visitors a year who come as worshippers, tourists and pilgrims. As a centre of spiritual, cultural, and historical significance, its influence extends beyond local boundaries, embracing diverse communities and faiths across the region. They are now seeking to engage a new Chief Operating Officer to use their creativity and vision to strategically deliver the next phase of Hereford Cathedral’s future, to lead change and inspire cultural growth and unite its community.

About the role.

Working closely with the Dean, you will help shape the culture of a modern, forward-thinking cathedral. You’ll collaborate on cultural change, community engagement, and inter-departmental cooperation aligned with the cathedral’s mission. You’ll drive strategic goals, ensuring strong staff management and successful outcomes. Balancing the needs of worshippers with the cathedral’s roles as a visitor attraction, artistic venue, and historic site, you’ll guide strategic planning and operations.

A key focus will be securing financial health through commercial activities, fundraising, and property management, ensuring stability and growth. You’ll manage daily operations in line with priorities and budgets, streamlining structures and ensuring efficiency through risk management, compliance, and staff development.

As Chapter Clerk, you’ll ensure governance and regulatory compliance, support policy reviews, and manage health and safety, data protection, and committees. As Designated Safeguarding Lead, you’ll ensure best practices and uphold the highest standards of protection across the cathedral.

Who we are looking for.

You will share our passion for the cathedral's mission, vision, and values, and will actively support them. We are seeking a candidate with senior leadership experience in not-for-profit or faith-based environments, with a proven ability to unite diverse teams around a shared mission. Experience in managing multi-departmental organisations and overseeing income-generating portfolios, such as property, fundraising, retail, or events.

You should have experience working with boards of trustees and building relationships with diverse stakeholders. Strong financial management and project management skills, including overseeing budgets and delivering major projects, are required. We are looking for a collaborative leader who can inspire and empower teams while fostering a supportive environment. Experience in health and safety, HR, and staff development is also important.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Applications for this role close at 9 a.m. Monday 4th November 2024.

Executive Assistant
Location: King's Cross, London N1C
Contract: Permanent
Hours: Full time
Salary: Circa £35,000

Who are we?

Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.

The role

At Art Fund, the role of Executive Assistant sits at the very centre of the organisation. Your primary focus is the administrative support of the Director through complex diary management and managing a busy inbox; but the role also encapsulates organising staff social, information sharing and learning events, collaborating with departments on projects, providing administrative support to the Senior Management Team in their weekly meetings and supporting the Governance Manager with the planning and delivery of Board meetings.

At its core, this role is administration based and in support of the Director of Art Fund. The Director is in frequent contact with Art Fund’s stakeholders, Directors across the culture sector, as well as individuals from Local Authority and Government. The Director’s time is therefore finely balanced between internal and external meetings, so you need to be confident in using Outlook, with a keen eye for detail and excellent communication skills. Working alongside the Director to prioritise meetings and workload, this is a role which requires collaborative working, and you will work closely with both your colleagues and the Director to ensure that their time is efficiently and effectively used.

This role interacts across all departments, and with all the staff of Art Fund; you will be confident, practical, approachable and highly organised. You’ll be helping with the occasional largescale communications across the sector on behalf of the Director; managing deadlines for articles from the Director for our Art Quarterly publication and Annual Report; helping to support on events including Museum of the Year and the annual Trustees Dinner, and generally embedding yourself within the organisation as one of the team.

Key Employee Benefits

• Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Art time – a half day per month to visit museums and galleries.
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Healthcare cash back plan and wellbeing app
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. The position is based in our office in Granary Square. We can offer occasional homeworking, however regular presence in the office will be required for this role and is dependent on the Director’s diary.

Closing deadline: 23.59 on 3 November 2024.
We will be shortlisting on a rolling basis, so the role may close early.
Please expect first stage interviews to be online, w/c 4 November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.

We are looking to recruit two Visitor Experience Supervisor's to join our team based at our London site. You will join us on a part time, annualised contract working 1250 hours per year and in return you will receive a competitive salary of £20,666.56 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

In the role of Visitor Experience Supervisor, you will be leading from the front to ensure every aspect of our visitor journey is enjoyable and safe. You will work with all departments to ensure the balance of visitor experience and collection protection is maintained. You will also manage the team to maximise their potential and engage with our customers.

The two positions will initially be allocated to support either events or compliance, to support the operational team and liaise with stakeholders as needed.

The position requires excellent communication skills with a positive and enthusiastic aptitude to deliver effective site operations and team leadership.

As a Visitor Experience Supervisor, you will have a variety of roles which will include:

• Actively engaging the front of house (FoH) team of Visitor Experience Assistants (VEA) and volunteers, and staff and volunteers from other departments, to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
• As nominated the post holder will lead on specific areas of the FoH team’s work, engaging with other teams as required. Supervise the front of house activities of VEAs and volunteers. Ensure the delivery of appropriate customer care and presentational standards in accordance with the expectations of the Museum.
• Being expected to manage/oversee the performance, development and welfare of a subset of VEAs and/or volunteers, and may themselves be required to undertake routine VEA duties when cover is required. manage, coach and support VEAs in the delivery of a first-class visitor experience
• Acting as the Site Coordinator in emergencies and the Duty Manager when required to do so
• Helping to ensure that all front of house staff are customer-focused, motivated and empowered
• Ensuring the support/ delivery of front of house sales and fundraising activities to maximise financial return and meet specified targets
• Ensuring that agreed safety, security and surveillance measures are being followed. Report all incidents and ‘near misses’ to the appropriate person
• Utilising available staff resources flexibly to meet the needs of the business. Ensure that appropriate front of house staff resources are available on the day to support corporate, public and formal events, and provide general logistical support
• Supporting and implementing museum initiatives re environmental sustainability

What we are looking for in our Visitor Experience Supervisor:

• Excellent communication skills (written and oral)
• Positive and enthusiastic
• Displays enthusiasm around activities, adopting a positive approach when interacting with others, and motivating team members
• Listens to, understands, respects and accepts different views, ideas and ways of working.

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Closing date for applications: 20th October 2024

Interviews will take place on: 5th November 2024

We are looking to recruit a Public Events Manager to join our dynamic Events team based at our Midlands site. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £30,000 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Public Events Manager role is to:

The principle purpose of the role of Museum Public Events Manager will be to lead the development of our public events programme at their site and all aspects of its implementation. The post holder will work closely with the Head of Events and Catering to develop our Public Events strategy and how it is applied into the relevant location. This will include responsibility for all aspects of event planning, delivery and management, all key partner development and management, all audience development and evaluation and all events budgeting and commercial performance.

Key responsibilities of our Public Events Manager include:

• To work with Head of Events and Catering to develop our Public Events strategy, that articulates the long-term objectives of the programme across all Museum sites and audience groups
• To lead the development of the annual public events plan for Midlands. This plan will provide a schedule for each event that comprises the programme and outlines our key commercial and visitor experience goals for each event
• To lead the implementation of the public events programme at Midlands. This will include taking responsibility for the management of major public events and the delegation of selected elements of the programme to the Public Events Executive, where appropriate
• Take lead responsibility for the management and development of 1 FTE. This will include all aspects of objective and appraisal setting and the development of all training and development objectives
• Take lead responsibility for the management of the Public Events Volunteers, working with our Volunteering team to develop the team
• To work closely with the Operations and Visitor Experience team to deliver events, this will include staff briefings for events and training to deliver activities
• Take lead responsibility for the development of all post event analytics and their dissemination to key stakeholders around the Museum. This will include working closely with the Campaigns and Digital Marketing teams to ensure event analytics are effectively integrated into our wider Audience Development Plan
• Work closely with the Marketing and PR department to develop marketing plans for events, design work and copy

What we are looking for in our Public Events Manager:

• Demonstrable and proven experience of working within a busy public events function
• Demonstrable and proven management level experience
• Strong project or event management skills
• Articulates the Museum’s purpose and objectives and supports their team to see their role within it
• Confidently engages with stakeholders and colleagues at all levels, both internally and externally
• Motivates and provides confidence to team members, allowing them to utilise their skills and knowledge and act with relevant level of autonomy

Closing Date: 21st October 2024
Interviews will take place on 05th November 2024

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Membership Services Assistant
Advancement
Full-time
Permanent
£28,144 per annum
Application Deadline: 12pm (midday) on Monday 28 October 2024

The British Museum is seeking a Membership Services Assistant to join the Advancement department. The main purpose of this role is to deliver excellent customer care to Members and provide administrative support for the day-to-day running of the Membership Office.

Key areas of responsibility:

• Accurately process all new Membership applications, renewals, gift aid declarations, payments (including direct debit), event ticket applications, postal applications and donations to agreed procedures and service level standards.
• Deal with all general enquiries and correspondence, on the telephone, in writing or by email to agreed standards and procedures, escalating issues as necessary.
• Ensure data integrity is maintained, accurate data recorded and data processing protocols are adhered to at all times. Handle other relevant data processing and administration as required.
• Support the administration and organisation of Members' events as necessary and where necessary attend events outside of general working hours (TOIL will be given).
• Support the Membership Services Manager: Member Relations and Membership Services Coordinator: Member Relations as necessary in other tasks and duties related to customer care of Members.

About you:

• Educated to GCSE level or equivalent; English and Maths essential
• Experience of dealing with the public and diffusing difficult situations
• Excellent telephone manner and strong written correspondence skills
• Evidence of excellent customer service skills with experience in direct customer service, e.g. retail, reception, public affairs
• Experience of using CRM Databases or similar software and capable user of Microsoft packages
• Accuracy in data entry and excellent attention to detail
• Proven organisational and communication skills
• Ability to evaluate and improve repetitive tasks and procedures
• Enjoys working with people, as well as in a busy office environment while taking responsibility for a variety of tasks

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Would you like to be part of a national charity that cares for historic churches at risk in the UK. They look after 356 churches with irreplaceable architecture and history.

Location: Hybrid, working from Northampton office 1-2 days a week & attending team meetings in London (expenses will be provided for the commute and flexibility around working hours)

Your Benefits will Include:

• home working allowance for home-based staff
• life assurance through the Civil Service Pension scheme
• learning and development opportunities
• enhanced parental leave arrangements
• a free and confidential employee assistance programme
• season ticket loans and cycle to work scheme
• subscription allowance to a professional body
• Retail discount scheme

As finance Officer your day to day will include:

• Processing all income.
• Maintain records of standing orders and direct debits.
• Prepare sales invoices, post receipts and allocate funds.
• Manage some accounts payable functions (processing a high volume of invoices).
• Produce reports as required by the finance team.
• Bank reconciliations & monthly/quarterly balance sheet reconciliations.
• Ensure donor information is provided to the fundraising and membership team.

Attributes and experience that you will to the role will include

• Experience with CRM databases ideally a cloud-based system
• Experience with office administration.
• An ATT qualification or be working towards one.
• Excell competency skills including Pivot Tables and VLOOK UPS
• Working knowledge of public finance and/or charity accounting

This is an integral role and an important member of the finance team, so if this role aligns with your experience and expectations, please submit your CV to [email protected] without delay.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.