Heritage Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our client, a Performing Arts organisation, are looking for a Systems Administrator. This role is brand new for the the company.
The system administrator role is responsible for managing and maintaining the server and network infrastructure, ensuring system reliability, security, and performance. The role involves administering Windows Server environments, Active Directory, and Microsoft Azure services alongside local and cloud-based network devices. This includes supporting IT operations and also projects developing systems and services to support the Sadler’s Wells group. The post reports to the Head of IT.
Key Responsibilities:
- Providing expert-level technical support
Including design, troubleshooting, and architecture skills in support of Sadler’s Wells and their systems.
- Manage, configure, and maintain Windows Server
Install, configure, and maintain Windows Server operating systems and the virtualised server infrastructure on-premise and in the cloud, including SaaS, PaaS and IaaS solutions. Monitor and optimize server performance and resource utilization and troubleshoot system-related issues and failures. - Administer and maintain Active Directory (AD), Group Policy, DNS, DHCP, and other Windows-related services.
Create and manage AD user accounts, groups, and security policies and implement and enforce Group Policy settings to manage user and device configurations. - Implement and manage Microsoft Azure services, including virtual machines, Azure AD, and hybrid cloud integrations.
To manage Azure Virtual Machines and cloud-based workloads and integrations with cloud-based solutions. To administer Azure Active Directory for identity and access management and associated MFA and privileged access management security solutions. Integrating on-premises infrastructure with Azure and other federated services in a secure and resilient manner. - Proactively maintain systems, including security updates, patches, system backups and agreed business continuity and disaster recovery arrangements.
Ensure timely application of security updates and system patches, perform regular system and data backups to prevent data loss, and implement disaster recovery procedures to minimize downtime and the loss of availability to systems, services, and information. Proactively monitoring capacity and planning solutions to meet the changing demands of the business. - To develop automation and insight solutions driving efficiency for Sadler’s Wells.
Developing the organisation’s efficiency and use of data to drive informed decisions. Leading on the implementation of Microsoft solutions such as power automate an power BI / Microsoft Fabric. - Maximising the investment in existing solutions
Driving value from the existing services and licenses in place, including the Microsoft E3 license. - Ensure compliance with security policies, regulatory requirements and privacy
To proactively implement and develop security best practices to protect IT infrastructure. Performing audits and vulnerability assessments to ensure compliance with industry standards and company policies. Maintain system logs and documentation for compliance reporting. Supporting the groups PCI-DSS and GDPR compliance. - Leading on the implementation and management of CyberSecurity controls
Including compliance and a standards-based approach to systems implementation and management. Working to develop and maintain the CyberSecurity documentation, including appropriate procedures, standards and guidelines. - Providing support for escalated IT issues
Assisting the end user computing team in resolving complex technical issues, helping to develop the skills and abilities of other team members, working collaboratively within the team, with other parts of the organisation and with vendors and external support teams as needed. - Working flexibly, outside of core hours and as part of a support rota as required
Providing incident response, business continuity and disaster recovery support as part of the on-call rota. Working as needed to provide proactive maintenance at dates and times that minimise disruption to Sadler’s Wells business operations. - Develop and maintain system documentation.
Create detailed documentation for system configurations and processes. Maintain up-to-date records of IT assets and configurations. Participate in change and configuration management processes. Developing knowledge base articles and training materials for other colleagues and members of the data and systems team IT staff.
Skills and Experience
Essential
- Experience as a System Administrator or similar role.
- Networking skills at a level commensurate with a Cisco CCNP and System support skills equivalent to an MCSE.
- Strong knowledge of Windows Server OS (2016/2019/2022).
- Expertise in Active Directory, Group Policy, DNS, DHCP, and related services.
- Experience with Microsoft Azure, including Azure AD and virtual machines.
- Proficiency in PowerShell scripting and Power Automate.
- Understanding of networking systems, including TCP/IP, routers, firewalls, and VPNs.
- Experience of supporting identity and access management solutions.
- Knowledge of backup solutions, disaster recovery, and high-availability configurations.
- Familiarity with security best practices and compliance frameworks, including PCI-DSS and GDPR.
- Strong troubleshooting skills and ability to work independently or in a team.
- Effective communication and documentation skills.
- Ability to translate ideas into effective action speedily and within a finite budget.
- Ability to work collaboratively and bring teams together into a cohesive and effective unit.
- Able to demonstrate a commitment to diversity and inclusion.
- Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.
- A strong empathy with Sadler’s Wells’ values, mission and objectives
- Must currently hold the right to work in the United Kingdom
Additional
- Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or MCSE.
- Experience with virtualization technologies like VMware or Hyper-V.
- Knowledge of Microsoft 365 administration and integration.
- Experience with Endpoint Management tools (e.g., SCCM, Intune).
- Relevant project management qualification or equivalent
- Sectoral experience is desirable though not essential
Please note that this role requires someone who can be on-site 3 days per week. Experience within the Arts is highly desirable.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is thrilled to be working with a fantastic organisation as they search for a Social Media and Content Manager to support them on an initial 3-month role. The successful candidate will craft engaging content, drive audience growth, and foster meaningful connections across digital channels.
This dynamic role is central to delivering impactful, high-quality content that supports marketing goals and deepens engagement with diverse audiences.
Key Responsibilities:
- Develop and execute a digital content strategy with a 12-month content calendar.
- Plan, create, and publish content across social media, website, and email campaigns, ensuring alignment with brand identity.
- Collaborate with internal and external teams to optimise website architecture and user experience.
- Manage crisis communications in collaboration with senior stakeholders.
- Create and deliver strategies to grow engagement and community on platforms like Instagram, Facebook, YouTube, and TikTok.
- Plan and execute creative campaigns supporting audience growth and ticket sales.
- Monitor and engage with social media communities, fostering positive relationships.
- Use analytics tools to track performance and provide actionable insights to inform strategy.
- Ensure content planning is data-driven and audience-focused.
- Partner with creative teams to produce high-quality digital assets, including video and visual content.
- Showcase artistic achievements, behind-the-scenes moments, and community initiatives.
- Align content strategies with marketing campaigns and organisational goals.
- Manage and mentor the Marketing Assistant, fostering their development.
- Encourage staff contributions to digital storytelling while maintaining brand consistency.
Person Specification:
- Proven experience in content strategy, social media management, and digital marketing.
- Strong editorial skills and the ability to craft compelling audience-focused content.
- Significant copywriting experience for digital channels.
- Experience commissioning video content and managing its delivery.
- Proficiency with analytics tools for performance evaluation and strategy development.
- Experience using content management systems (e.g., WordPress) and understanding website optimisation.
- Familiarity with design tools such as Adobe Photoshop and Figma.
- Skilled in social media management tools, including Meta Business Suite.
- Excellent project management and organisational skills, capable of handling multiple priorities.
- Strong interpersonal and communication skills with a collaborative approach.
- Experience managing live streaming or digital events.
- Knowledge of SEO and digital advertising platforms.
Ability to capture handheld content for social media channels.
What’s on Offer:
- Competitive rate of £150.20 per-day + £18.69 daily holiday for the successful candidate.
- An immediate start in a fantastic organisation that harbours creativity and learning.
- A hybrid working pattern with just 2-3-days per-week in the organisation’s East Sussex location.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
We aim to get back to all successful candidate within 48 working hours.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Salary: £25,643 - £30,161 pro rata
(Based on the full-time salary of £42,480 - £49,965 per annum)
Part Time: 24.75 hours / 3 days per week
We are looking for a Complaints Manager to join the BFI. You will be responsible for overseeing and resolving any issues or complaints from customers and other stakeholders about our products or services ensuring these are handled efficiently, fairly, professionally and on a timely basis.
The BFI has a public and industry remit and therefore has responsibilities to a wide range of audiences, partners and stakeholders including Government and industry.
The complaints process covers all such BFI activities including complaints from both customers and applicants for funding, so all reference to customers and applicants here includes the full range of those who interact with the BFI.
We recognise that we won’t always get it right first time and therefore view complaints as invaluable learning opportunities. We are committed to understanding and addressing customer and applicant concerns, using feedback to drive continuous improvement and foster a culture of openness. By embracing this mindset, we aim to enhance our services and create a more positive experience for our customers and applicants. Promoting this appropriately to colleagues across the BFI is a key aspect of the role.
Key responsibilities include:
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Developing strategies to address customer issues, ensuring customer satisfaction, and ensuring our processes and systems for management of customer complaints and issues are appropriate, reflecting best practice and kept under review on the principle of continuous improvement.
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Provide advice, guidance and support to staff, enabling them to take necessary actions and where necessary directly intervene to resolve complaints and complex issues, as well as supporting staff in their understanding of complaints as a learning opportunity.
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Proactively de-escalate and avoid challenges arising from complaints and complex issues by promoting knowledge, skills, and confidence among colleagues.
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Continuously seek ways to improve the complaints handling process and customer satisfaction and develop and implement policies and procedures to improve the complaints handling process.
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Manage complex cases that require a higher level of attention and expertise.
We are looking for candidates who have:
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Proven experience in a complaint handling or customer service role, with a focus on complex case management.
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Experience reviewing complaints processes and seeking areas of improvement within a best practice framework.
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Understanding of relevant regulations and industry standards related to complaints handling.
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Strong influencing and negotiating skills, problem-solving skills, excellent communication abilities, and a high level of empathy.
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Ability to develop learning and development opportunities focused on customer service and complaint resolution.
A full list of responsibilities and minimum requirements can be found in the job description.
About the BFI
We are a cultural charity, a National Lottery distributor, and the UK’s lead organisation for film and the moving image. We believe society needs stories. Film, television and the moving image bring them to life, helping us connect and understand each other better. We share the stories of yesterday, search for the stories of today, and shape the stories of tomorrow.
At the BFI you’ll enjoy benefits such as excellent support for working parents, 25 days annual leave (plus bank holidays and additional paid time off at Christmas), tickets to BFI festivals and events plus many others.
We support diversity and inclusion, and as an organisation recognise that we need to address under representation within our teams. As such we strongly welcome and encourage applicants from our under-represented groups, who identify as D/deaf and disabled and/or are Black and Global Majority. We guarantee a first interview to our under-represented groups who meet our minimum requirements.
Further details about the role, the BFI and our benefits can be obtained by visiting our website.
The closing date for applications is 23:59 on 10 April 2025
First interviews will be held on w/c 21 or 28 April 2025
The client requests no contact from agencies or media sales.
The New Partnerships Manager is responsible for securing multi-faceted, high-value, long-term corporate partnerships. They will support the Senior New Partnerships Manager to deliver on the departmental corporate new business strategy and secure mid-level corporate partnerships.
The successful candidate will have experience securing five and/or six-figure partnerships, a thorough understanding of the new business life cycle, and excellent project management skills. They will be a driven, self-starter with outstanding organisational and communication skills with a successful track record in income generation.
The successful candidate will have the following:
- Track record of securing 5 and/or 6-figure partnership conversations in a commercial or charity context.
- Experience working in a fast-paced working environment to reach individual and team new business targets.
- Strong proposal writing skills with high attention to detail.
- Excellent relationship-building skills, gravitas and credibility with the ability to persuade and build positive consensus.
- Target-driven and ability to spot and maximise revenue-generating opportunities.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Tuesday 8th April 2025 at 12 noon
The client requests no contact from agencies or media sales.
Our Client makes theatre that entertains and inspires using its creativity, expertise and unique reach. They share unforgettable stories with millions of audience members across the UK and around the world – on stage, on tour, in schools, on cinema screen and streaming at home. The organisation now requires an Associate Head of Corporate Development, and Prospectus is pleased to partner on the search.
The Associate Head of Corporate Development will work closely with the Head of Corporate Development and Senior Managers to generate the team’s income target of over £5m per annum from corporate partnerships. The postholder will drive new business activity and cultivation, including process and momentum across the team and will drive significant income with a particular focus on seven figure opportunities. Working with relevant teams and stakeholders to create new partnership propositions, you will be able to spot opportunities with partners in the sector and beyond to identify new, unrepresented areas of income.
This role requires an ability to hold a senior position within a fast-paced and dynamic team of twelve, and the selected candidate will have extensive corporate partnerships experience with demonstrable success of generating six and seven figure partnerships. You will have an in-depth knowledge of the corporate fundraising landscape and will have evidence of an entrepreneurial approach to forming new corporate partnership propositions.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Flora Cunningham and Ryan Burdock.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Are you passionate about supporting a growing team within a vibrant, creative environment? Harris Hill are seeking an HR & Office Manager to join a dynamic arts and community-focused charity, dedicated to fostering creativity, inclusivity, and accessibility across multiple venues in London. This is a full-time position for 32 hours a week, spread over 4 days.
In this pivotal role, you will oversee the day-to-day HR and office systems, supporting a diverse and expanding team of 50+ staff. Your primary responsibility will be to ensure the smooth running of HR processes, from onboarding and offboarding to maintaining accurate staff records and managing workplace issues. You will be the go-to person for HR queries and provide key support to line managers, ensuring consistent and fair implementation of policies.
Additionally, you will manage internal office systems, streamline workflows, and enhance communication tools to support the growing organisation. Your role will ensure that the organisation’s internal operations remain transparent, efficient, and scalable, keeping the infrastructure aligned with their values of care and respect. You will also be involved in staff wellbeing initiatives, team-building activities, and fostering a positive organisational culture.
The ideal candidate will have proven experience in HR coordination and office management, a solid understanding of UK employment law, and excellent organisational and communication skills. You should be comfortable managing multiple tasks and improving internal processes, with a strong commitment to fairness, accessibility, and care in the workplace. Experience in the arts, charity, or not-for-profit sectors is a plus, along with familiarity with HR software and project management tools.
If you're looking for an opportunity to make a real impact in a growing arts and community organisation, we want to hear from you. To apply, pease submit your CV and a cover letter detailing your experience and motivation.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Head of Financial Planning & Analysis
Salary: £70,000 - £75,000
Permanent, flexible working
Hybrid working, 2 days a week in office
Office based in Central London
This world-renowned arts organisation is at the heart of the creative and cultural sector, driving innovation, supporting artists, and engaging the public with groundbreaking experiences. With a strong reputation for excellence, it collaborates with key partners, funders, and creative communities to push boundaries and ensure long-term success.
As Head of FP&A, you will be at the forefront of strategic financial planning, ensuring this organisation continues to thrive and deliver impactful cultural programmes. Reporting to the Director of Finance, you’ll lead on budgeting, forecasting, and long-term financial strategy while overseeing a high-performing Finance Business Partnering function. Your insights will empower senior leaders, Trustees, and key stakeholders to make informed financial decisions that drive success.
This is an exceptional opportunity to take on a leadership role in a forward-thinking organisation that values creativity, collaboration, and excellence. If you’re an experienced finance professional looking to make a tangible impact in a world-class cultural institution, we want to hear from you!
Key areas of responsibilities;
- Review and re-engineer month end process to produce accurate and useful management accounts, enabling department heads to manage performance
- Produce a whole monthly performance report, with insightful commentary and over time incorporating non-financial metrics
- Develop and deliver dashboard reporting and drill-down capabilities as part of the recently implemented finance system
- Improve the reporting, monitoring and reconciliation of restricted funds
- Develop a culture and capability set to deliver excellent business partnering
- Provide useful and insightful management information to departments and work with them to ensure forecasts, risks and opportunities are captured and actioned
- Financial modelling and sensitivity analysis to inform decision making, any other ad hoc reporting and analysis as required
- Take the lead in maintaining and delivering accurate and robust reforecasts and budgets to tight deadlines ahead of key meetings, including responsibility for key departments
Who are we looking for?
- A formally qualified accountant
- Relevant and appropriate experience in finance and management accounting obtained in a complex organisation
- Experience in budgeting and forecasting in a complex organisation
- An excellent communicator who is able to influence at all levels within the organisation
- Ability to work on own initiative, assess priorities and be proactive.
As Senior Finance Officer, you will play a vital role at World Heart Beat, ensuring the effective day-to-day management of finances, financial administration, and bookkeeping, as well as informing future business planning. You will work with key personnel across the team, providing guidance and leadership in relation to budget management and financial information to support funding applications and stewardship. You will also provide excellent reporting to support the Executive and Board.
It is an exciting time for the charity, following the opening of World Heart Beat Embassy Gardens in 2023, our second site for music teaching, which includes a café, concert hall and recording studio. The operation of two sites has increased our activities and overheads, making the Senior Finance Officer role even more crucial. We have also established a CIC through which new earned income streams are channelled. The Senior Finance Officer will have the opportunity to develop and shape financial processes and contribute to forward planning.
The client requests no contact from agencies or media sales.
Are you a creative and strategic marketing leader, ready to take centre stage?
This is your chance to be part of something extraordinary, helping to shape the future of theatre in the heart of the Lake District.
Location Hybrid between Keswick and home (ideally onsite 3 days per week)
Salary £41,000
Benefits 23 days holiday (+bank), 5% employer pension contribution, enhanced maternity and paternity
Culture Flexible, life and family-friendly. Open to full time (40 hours) or reduced hours contract.
Theatre by the Lake, Cumbria's beloved producing theatre, is looking for a visionary Head of Marketing & Communications to tell its extraordinary story, grow its audiences, and maximise ticket revenue.
They create nationally acclaimed theatre in one of the most breathtaking locations in the UK. The mission? To transform lives, build communities, and celebrate the power of live performance. With a major rebrand underway and ambitious growth plans, this is an incredibly exciting time to get involved.
What you'll do:
- Lead brand and audience strategies, shape how the theatre engages and inspires.
- Develop innovative marketing and PR campaigns that make waves across Cumbria and beyond.
- Use data-driven insights to drive ticket sales and grow our audience base.
- Lead a passionate marketing team, fostering a culture of creativity and success.
- Champion and position as a key player in the UK's theatre scene.
Who we're looking for:
- Senior marketing professional with a track record of success (arts experience desirable, but not essential).
- Data-driven strategist who understands audience engagement.
- Brilliant storyteller with exceptional copywriting and PR skills.
- Creative leader who enjoys a fast-paced environment.
- Sales-focused marketer who knows how to convert engagement into revenue.
- Values led leader who understands how to play to individual strengths to create a thriving and cohesive team.
Are you ready for your next big adventure? Then we'd love to hear from you.
To apply, all you need to do is send a copy of your CV or profile to Amelia Lee as the first step.
We'll then be back in touch with further details on the application process, providing your experience meets the brief.
Closing date: 9am on Wednesday 23rd April
Interviews: Dates to be confirmed
Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Your new company
I am working exclusively with a wonderful historic membership organisation with a rich legacy spanning several centuries, located in the heart of central London. The associated charitable trust of this organisation provides grants to support educational research and aids small charities in their field. Both the company and the trust are located in an historic and stunning hall which also serves as a very sought-after venue for corporate events.
Your new role
This is a part-time position which can be over 3 full days or 4 shorter days. As an Administrative Assistant, you will provide essential support across multiple areas, including charity administration, accounts and events management. You will assist with the grant and prize administration, support accounts with various tasks and help organise and manage a variety of events throughout the year. Additionally, you will contribute to the smooth operation of the office by managing equipment and supplies.
What you'll need to succeed
To excel in this role, you will need to understand and appreciate the culture that comes with working in an organisation with a rich history and traditional values, which are reflected in its daily operations. You should be able to prioritise your workload and work to tight deadlines while being able to help in various departments. Confidence in using Microsoft Office (Outlook, Word and Excel) and experience with membership databases are essential.
What you'll get in return
You will receive a salary of £21,000 (60% of the pro rata £35,000 FTE) for 21 hours per week. Additional benefits include an employer's pension contribution of 15% of salary after the first year, a 15-day annual holiday per annum (pro rata 25 days for FTE), plus a 2-week Christmas closure period, health cover and Death-in-Service cover from the day you start. This is an office-based role with some flexibility to work remotely after a successful probation period.
What you need to do now
If you are ready to join a wonderfully respected organisation steeped in tradition and make a difference, apply now to become a part of their team.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
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Chief Operating Officer (COO) – Hybrid (London)
£50,000 | Full-Time, 3 year FTC
Are you an experienced leader passionate about the arts and making a difference in education? Join Art History Link-Up (AHLU) as our Chief Operating Officer (COO), where you’ll take the lead on strategic fundraising and operational excellence to expand our reach and impact.
As COO, you will:
- Build Donor Relationships: Collaborate with the CEO to engage funders, partners, and stakeholders, cultivating relationships that secure vital funding.
- Strategic Leadership: Oversee the implementation of AHLU’s growth strategy, ensuring alignment with our mission of providing free art history education to state school students.
- Operational Excellence: Streamline systems and processes to ensure the organisation runs efficiently, supporting programme delivery and fundraising efforts.
- Support Governance: Ensure compliance with charity regulations, support effective governance practices, and guide organisational development.
- Drive Fundraising Success: Develop and implement innovative fundraising strategies to support AHLU’s growth, focusing on major donors, partnerships, and sustainable revenue streams.
Why Choose Us?
- Collaborative Culture: Partner with a dedicated CEO, a small but passionate team, and inspiring donors to achieve meaningful change.
- Professional Growth: Be part of a growing charity, where you’ll shape strategic initiatives and develop new partnerships in an evolving education landscape.
- Flexibility: Enjoy hybrid working with opportunities to engage with funders and partners in London and beyond.
- Fundraising-Focused Impact: Your work will secure the resources that make free art history education accessible to hundreds of students annually, many from underrepresented backgrounds.
About You
We’re looking for a fundraising-focused leader who:
- Has a proven experience in a senior leadership role – preferably in the charity or education sector
- Is able to manage multiple projects and workstreams simultaneously, with strong organisational skills
- Possesses strong financial management skills, including budgeting and forecasting.
- Can lead strategically while managing operational priorities, ensuring a smooth-running organisation.
- Shares a passion for education and the arts, with a commitment to AHLU’s mission of making art history accessible to all.
- Ideally has experience in fundraising and donor management
About Art History Link-Up
Art History Link-Up is a charity transforming access to art history education for state school students. Since 2016, we’ve taught over 500 students, with many progressing to top universities like Oxford, Cambridge, and the Courtauld Institute.
Our work makes a difference: over half our students come from minority ethnic or widening participation backgrounds, and they consistently share how AHLU has opened doors to the visual arts and future career opportunities.
We’re expanding our programmes and piloting new qualifications in collaboration with prestigious institutions, including the Courtauld and Waddesdon Manor. Join us at this exciting stage as we move towards our 10th anniversary and continue to grow our impact.
Ready to Join Us?
If you’re ready to lead with a focus on fundraising and operational excellence, apply today. Together, we’ll create a future where every young person can explore and benefit from art history.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
If you’re ready to lead with a focus on fundraising and operational excellence, apply today. Together, we’ll create a future where every young person can explore and benefit from art history.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Head of Commercial Services
Hours: Full-time (37.5 hours a week)
Accountable to: Deputy Director
Responsible for: Conferencing and Events, Catering Services (including Café management), Retail Purchasing.
Salary: £38,380 per annum
Summary
The purpose of this role is to ensure that MK gallery has a diverse range of commercial services that contribute to the financial security of the Gallery and its charitable activities.
Main Duties and Responsibilities
Strategic development
- Work collaboratively at a senior level to ensure the delivery of an exceptional, first-class visitor experience.
- Work alongside the Deputy Director in the development of a commercial growth strategy and improvement initiatives, updating when appropriate.
- Use trends in the feedback to inform operational changes and staff and volunteer training.
Leadership and team management
- Lead, motivate, communicate, and develop the Catering and Events Team to ensure that they are fully engaged to achieve best performance to meet the needs of the Gallery.
- To be accountable for delivery against agreed financial and service targets and for the effectiveness and efficiency of commercial services.
- Evaluate the performance of each of the departments within commercial service, feedback to the Deputy Director and supporting with evidence for Executive reporting.
- Establish external and internal benchmarks and appropriate KPIs as the basis for demonstrating the quality of commercial services provided.
Catering
- Manage all aspects of MK Café ensuring it is open to the public with a dynamic food offer during opening times.
- The café and catering services achieve 5* food hygiene standards.
- Effectively manage the catering supply chain to ensure quality and cost management of supplies.
- Rota management
Event Hire
- Oversee the Gallery’s room booking system and coordinate all internal and external events safeguarding the best use of spaces in and out of opening hours in cooperation with other departments.
- Ensure front of house/events staff have comprehensive events schedules that enable them to organise appropriate resources and staffing.
- Support the Events Co-ordinator in generating private hires (Conferences, private events, weddings, room hires, community hire) to ensure maximum profitability.
- Work alongside the Deputy Director in developing private hires into Corporate Memberships and Sponsorship opportunities.
Retail
- Develop new product lines to include exhibition merchandise, MK Gallery specific merchandise, unique gifts and children’s arts and crafts materials.
- Work with local makers to produce a line of artist products on a sale or return basis.
Operational
- Lead on the recruitment and training of new staff and volunteers across the Commercial Teams in accordance with the organisational policy and procedures.
- Work with the Marketing and Audience Development Team to ensure that all commercial activities are accurately represented and advertised.
- Ensure Risk Assessments, Standard Operating Procedures and Safety Management Systems are in place across all Commercial areas with a focus on safety first and food and hygiene safe working practice.
- Ensure stock management and POS systems are in place and managed accordingly and work with the Finance Manager to ensure robust systems and processes are in place in accordance with the Gallery’s policies and procedures.
- Work with the Finance Manager to establish and maintain budget setting and management across commercial activity.
General
- Undertake any other duties as may be reasonably required by the Head of Catering and Events.
- Carry out responsibilities with due regard to all MK Gallery policies and procedures including Security, Health and Safety, Child Protection and Equality & Diversity.
Person Specification:
Experience
- Experience of event management at a senior level with demonstrated experience of delivery, administration and evaluation of large-scale complex events.
- Experience of developing and a corporate events programme to engage local business.
- Experience of project co-ordination involving multiple stakeholders, visitors, staff, and suppliers.
- Experience of managing sales targets and being responsible for driving income.
- Experience of managing venue hire on behalf of external clients.
Skills and abilities
- Excellent organisational skills with ability to work to tight deadlines and multi-task when under pressure.
- Excellent business and finance acumen – confident with budget project with budget management, budget projections and financial processes.
- An entrepreneurial outlook – an enthusiasm for generating income through innovation.
- Strong communication skills with a wide range of people – in person, in writing, and on the phone.
- Well developed negotiation and relationship management skills.
Knowledge
- Knowledge of Health and Safety, Food Hygiene, licencing and other licencing and legal/statutory requirements.
- Good technical knowledge including AV, PA systems and lighting.
Personal
- Flexible team member with the ability to cooperate and support other colleagues.
- Excellent interpersonal skills.
General
The role will involve some evening and weekend working, as well as occasional early morning and late evenings, depending on the event requirements for which time of in lieu will be given.
REF-220517
Using Anonymous Recruitment
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The Stained Glass Museum is a vibrant and unique independent accredited museum and registered charity (no. 1169842). The museum operates a permanent public exhibition in a gallery on an upper level of Ely Cathedral which is visited by around 25,000 people per year. It also organises a programme of events, workshops and activities for all ages which further its mission to share with everyone the cultural and artistic importance of stained glass.
The Finance Officer is responsible for maintaining The Stained Glass Museum’s financial accounts. We are seeking a highly motivated individual with strong management skills and a solid understanding of financial administration, especially within the charity sector. A working knowledge of management accounts and accounting software is essential.
In this role you will play a key role in the success of the museum. You will work closely with a small team of museum staff and volunteers, including your line manager the museum Director and Trustee Treasurer, and report periodically to the Board of Trustees.
This is a part-time post with flexible working hours (averaging 5 hours per week / 21.5 hours per month) and is suitable for remote or hybrid working.
Our Mission: To share with everyone the cultural and artistic importance of stained glass.


The client requests no contact from agencies or media sales.
Colours of Redbridge is a vibrant programme of community-led arts and culture in Redbridge, East London. It is part of the pioneering Creative People and Places (CPP) programme from Arts Council England, empowering local people to decide what culture happens in their area. We are reaching new audiences through high-quality work and making a real difference to people’s lives through our projects which include South Asian truck art, a cultural food festival and a disability-led street carnival.
We are looking for a passionate and dedicated Community Engagement Officer to work with local communities in Ilford and Loxford. You will facilitate community empowerment and decision-making processes in order to realise the community’s artistic ambitions and work with a group of Community Producers to develop projects in the area. Additionally, you will sustain engagement with our target communities via regular events and maintaining networks with local community groups and organisations.
See our 2024 highlights video here.
The client requests no contact from agencies or media sales.
Design Manager, permanent
37.5 hours per week (Monday-Friday)
£30,499 per annum plus staff benefits
(Please specify your salary expectations in your application)
As a Design Manager, you will lead a small team in creating and delivering outstanding design across all aspects of Lowry’s offerings. Your work will span Learning & Engagement, Theatre, Galleries, Commercial, Tourism, Catering, Retail, Quaytickets, and more. You will ensure high-quality design in advertising creative, retail, digital, corporate communications, on-site signage, and much more.
The role has a number of staff benefits including:
- Complimentary and discounted theatre and live event tickets
- Free car parking just a few minutes’ walk from the Lowry building
- Generous annual leave entitlement and a paid day off for your birthday!
- Discounts at the bars, restaurant and gift shop located within the Lowry building
Please note that MediaCityUK is a well-connected destination with a variety of different transport options – bus, car, tram and bike.
The application deadline for this vacancy is Thursday 24 April 2025
Interviews held in the week commencing 5th May 2025
We reserve the right to close this job early if we receive a high number of applicants.
Thank you to those who have applied previously. We are now seeking new applicants for this position. We kindly request that previous applicants do not reapply.