Helpline Jobs

Summary

• Enable delivery of a portfolio of improvement and change initiatives across the Housing team, ensuring change is monitored, managed, and supported effectively, working across teams, senior leaders, and people managers to support delivery from definition to implementation.
• Develop robust and deliverable project plans.
• Support the adoption of change management processes to ensure that all proposed projects and initiatives are fully defined, resourced, and delivered.
• Coach and mentor the team in effective delivery of change.

• Relevant training and qualifications e.g. in programme or portfolio management.
• Experience of supporting and delivering change and business improvement initiatives in complex organisational environments, and in aligning projects to organisational strategy.
• Experience of managing project/portfolio delivery and change implementation.
• Excellent verbal and written communication skills,
• Excellent stakeholder management skills, including inspiring a team to work towards common goals.

• A salary of £34,099.80 (FTE £56,833) plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Summary

• Creative design and content production
• Graphic training and development
• Brand and visual identity across digital and print
• Digital evangelism and strategic implementation
• Website development content management
• Reputation and media management
• Analytics and performance, as well as out-of-hours social monitoring
• Digital and social media trend awareness and networking

• Hybrid working arrangements and must be able to work within the office on Tuesdays and Thursdays.

• A salary of £38,918 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Summary

• Supervising, checking, authorising and peer reviewing the work of Pension Administrators and other Senior Administrators.
• Dealing with enquiries/calculations of a non-routine or complicated nature, with guidance from the Team Leader(s).
• Assisting with the general running of the Department and carrying out other duties as may be required.
• Providing cover for the pensions helpline and pensions and contribution mailboxes, dealing with member and employer queries that arise.
• Calculating benefits on leaving, retirement, death and transfer out/divorce
• Producing statements of contributions and annual benefit statements for scheme members.
• Carrying out the day to day administration of the voluntary contribution arrangements and transfers between AVC schemes.
• Line management of Pension Administrators, including training, development and performance reviews.

Trust House provides free confidential support to anyone affected by rape or sexual abuse living in the Thames Valley area. Our confidential helpline service is available to victims/survivors of rape and sexual abuse of any gender aged 18 or above whether their experience is recent or in the past. Our helpline is also open to family, friends and supporters of survivors looking for emotional support, information and advice.

We are looking for someone to coordinate the effective delivery of our helpline service and to ensure that our helpline volunteers provide consistent support and an effective service on the helpline.

MAIN RESPONSIBILITIES:

• To manage and ensure the provision of an effective, efficient and professional helpline for service users;
• To manage the helpline team, including providing ongoing support, regular supervision and reflective practice;
• To ensure quality assurance for the data entry and case recording of helpline calls on the Lamplight database;
• To track and monitor service metrics to identify areas for improvement.

The role is 14 hours per week which can be worked flexibly.

At Muslim Youth Helpline (MYH), we are dedicated to supporting young Muslims' mental health and wellbeing through free, confidential, and accessible services. Our team is committed to understanding the unique challenges faced by our community and providing culturally competent, faith-sensitive guidance.

Our Vision: A world where young people are empowered to overcome challenges and live a God-centred life of meaning and purpose.

Our Mission: To provide compassionate services and support to improve the mental well-being of young people.

Following the recent relaunch of its vision, MYH is entering an exciting new growth phase on its journey to realising its potential. We seek a talented and strategic CEO to lead MYH to achieve its ambitious long-term strategy. Join us and make a tangible, positive impact on the lives of young people as we work towards our vision of a more compassionate and God-centred society.

What You Will Be Doing:

As the CEO of MYH, you will lead the charity’s growth, ensuring its services remain innovative, impactful, and culturally relevant. You will oversee the strategic direction, ensuring the successful implementation of MYH’s vision and long term strategy. You will work closely with the Executive Team and Board of Trustees to maintain financial health, develop sustainable income strategies, and drive meaningful impact for young Muslims. Your leadership will ensure the continuous development of our services, foster key partnerships, and maintain a high level of stakeholder engagement. Additionally, you will champion safeguarding practices, cultural competency, and monitoring the charity’s impact, shaping the future of MYH as a leader in Muslim mental health.

What We Are Looking For:

We are looking for a compassionate, experienced leader with a strong understanding of the challenges young Muslims face today. You should have a proven track record in senior leadership, managing strategic and operational success. Strong financial skills and a commitment to cultural competency are essential. We seek a leader who inspires a high-performing team, engages with diverse stakeholders, and upholds MYH’s values of empathy, inclusivity, and faith sensitivity. A passion for youth mental health, experience with the Muslim community, and a knowledge of safeguarding and charity governance are highly desirable.

For more details about the role, please refer to the attached job description and person specification.

Commitment to Diversity, Equity, and Inclusion

Muslim Youth Helpline is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment and encourage applicants from all backgrounds to apply. We celebrate the diversity that makes our community strong and strive to provide a workplace that reflects our core values of empathy, respect, and understanding.

Please note we reserve the right to close this vacancy early if we receive a high volume of applications.

This is an excellent opportunity to join a dedicated team supporting vital services for individuals. The role focuses on recruiting, training, and developing volunteers who provide emotional and practical support, as well as coordinating innovative volunteer-led projects.

In this position, you will:

Recruit, onboard, and train volunteers, ensuring they have the tools and support to succeed in their roles.
Manage referrals and support volunteers in delivering befriending services.
Facilitate volunteer group sessions and conduct performance monitoring to maintain quality support.
Handle safeguarding concerns, ensuring all protocols are followed and logged appropriately.
Contribute to volunteer recognition initiatives to foster engagement and a sense of community.

We are seeking a candidate who:

Has experience supporting volunteers, including recruitment and training.
Can communicate effectively, demonstrating empathy and understanding for diverse lived experiences.
Excels in organisational skills, managing competing priorities with ease.
Is proficient in using digital tools, including CRM systems, to maintain records and streamline processes.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

As a Family Separation Mentor, you will be providing emotional support and guidance to dads who are going through family separation, navigating child-arrangements within the family court system and need support with their mental well-being; especially those who may be experiencing suicidal ideation.

You will manage a caseload of clients and offer guidance with goal setting, communication skills, understanding their situation, planning child arrangements and preparing for family court proceedings, as well as building a positive co-parenting relationship.

Specific Duties and Responsibilities:

- Support a caseload of clients via regular phone conversations/teams calls offering appropriate guidance, building professional relationships and answering their queries. This may occasionally be face to face support*

- Answering inbound calls on the mentoring helpline to register and support new clients.

- Support clients with their mental wellbeing, through the use of, but not limited to, WEMWBS, Suicide Risk Assessments and Safety Plans.

- Being able to promote and signpost to other departments within Dads Unlimited to ensure our clients receive the support they require.

- Signposting and liaising with external organisations where appropriate, such as; Social Services, Mental Health Services, Police, Local Authority and Cafcass.

- Help promote and facilitate our Co-Parenting Workshop and Court Ready Workshop to our clients.

- General administration relating to client cases.

*Dependant on client location and operational feasibility.

No job description can cover every issue which may arise within the post at various times and the postholder is expected to carry out other du-es from -me to -me that are broadly consistent with those in this job description

Ovacome Support Services Officer, reporting to the Head of Support Services.

Pay scale: £25,500 – £33,000 per year (full time), pro-rata if part time

Hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours.

Location: Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work.

Contract type: Permanent

We would be happy to consider applications from those with a caring or parenting role and to consider flexible or part-time working to accommodate the right candidate. Both external and internal supervision will be given to the successful candidate.  You will be given both internal and external training as well as internal supervision and external clinical supervision to support you professionally and to maintain a healthy work/life balance.

We are looking for someone who is passionate about supporting those affected by ovarian cancer through a people-centred approach. You must be experienced in providing support services, well-organised and approachable. You will be an important member of our staff team.

Role Description

You will work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.

You will provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.

You will assist in the moderation of the My Ovacome support forum and provide information where required to members.

You will assist in keeping the Support Services information on the Ovacome website up-to-date.

You will keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection. You will maintain and update records on the Ovacome database.

You will assist in the organisation and facilitation of Ovacome groups as required.

You will maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.

You will assist with the production of reports as required.

You will participate in regional support events as required, liaising with local services prior to the event. 

You will contribute to the Ovacome magazine and our information resources as needed.

Safer London is passionate about its work with the most vulnerable and at risk young Londoners and we are looking for someone who understands the importance of working in true partnership with the organisation to support our employees to deliver Safer London’s objectives.

If you are a committed and resilient HR professional, a member of the CIPD and believe you have what it takes to help us to improve the lives of young Londoners and their families by providing high quality support to our staff please apply.

What the role involves: leading on the development of our People and Leadership strategies: monitoring and supporting compliance with HR policies; talent acquisition and retention; supporting employee well-being; developing our equity, diversity and inclusion processes; leading on organisational change and development.

In exchange we offer: a range of benefits including agile working, flexible working, a contributory pension scheme, interest-free Season Ticket Loans, a Cycle to Work Scheme, access to a Mental Health Helpline, Death in Service Benefit, an initial Annual Leave allowance of 28 days holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro-rata entitlement.

We have amazing Team Leader opportunities at Brandon, not only will you thrive with us, but you will make a difference in the lives of the people we support.

Team Leader roles in London:

Dulwich, Southwark: 2 Positions available (Full time & Part time [20 hours per week)

West Wickham, Bromley: Full time position

Canada Water, Southwark: Full time position

We're looking for people who:

• Proven previous experience of working with people with learning disability and autism 

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a management qualification

• Experience developing skills within a team 

• Be a confident problem solver and creative thinker with good communication skills 

• Resilience to overcome challenges

What are the responsibilities of our Team Leaders?

• To empower the people we support to live the lives they want to lead 

• Provide great leadership and day-to-day supervision to a team of support workers. 

• Assist the locality manager in the supervision, coaching and mentoring of the team. 

• Provide direct care and support to the people we support and model best practice. 

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service. 

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet. 

What are the benefits?

• Basic salary equates to £15.61 - £16.26 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications  

• Contributory pension  

• Cost of DBS check covered by us 

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings. 

• Shopping discounts including Blue Light card, EE perks and Costco membership  

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment  

• Access to wellbeing helplines.  

• Access to Health Cash Plan 

Job title: Volunteer Manager
Location: Cannock, Staffordshire. Hybrid working options available. 
Contract Type: Permanent
Salary: Up to £42,000 pro rota depending on skills and experience 
Hours: 37.5 hours per week

About Newlife the Charity for Disabled Children 
At Newlife we believe that disabled children should get the better future they deserve. For over 30 years we have provided disabled children and their families with specialist equipment, growing to become the largest charitable provider of essential equipment for disabled children in the UK and the only one offering an emergency response, delivering items directly to family homes within 72 hours. We also run a free, national nurse-staffed helpline.

The role
We are recruiting a Volunteer Manager to join the team at Newlife the Charity for Disabled Children. 
  
Newlife’s strategic plan identifies volunteering as a goal to increase the impact of our work. We want to build on our existing successes and think more strategically about the involvement and engagement of volunteers, to provide a high-quality volunteer experience and make volunteering at Newlife sustainable.
 
This role will be key in driving forward the organisation's volunteer strategy and help set the direction of where we will focus our energy and resources over the next 3 years. You will build on the amazing contributions of our existing volunteers, ensuring they are supported and recognised, while building our plans to develop our volunteering programme.   At its heart will always be our commitment to making sure volunteers feel valued and appreciated.
 
This is the perfect role for anyone who loves to engage and motivate people, who can develop new plans and see them through, who likes to be ‘out and about’ within the community and at events, and who understands that no two days are the same.
 
This is an exciting time to join, with lots of opportunities to make your mark and to work with different teams on diverse projects. 
 
Please see the attached Job Description and Person Specification for further details.
 
About You 
We are looking for someone who

- Is passionate about making a difference for volunteers and helping them to get the best out of the way they engage with us.  
- Has significant experience in developing and managing volunteering programmes and best practice.
- Is excited by the opportunity to build new resources and increase the diversity of opportunities and those participating in them.

If this sounds like you – we’d love to hear from you!
 
 How to apply

- You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Joanna Duggan.
- To apply, please attach your CV and a 1 page cover letter, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.

No agencies/sales call please.

REF-218 398

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

• Delivering training to a variety of people from different sectors and backgrounds
• Designing, launching and maintaining eLearning modules
• Designing and organising trainings requested by clients and proactively launching new training programs
• Critically reviewing and improving our current processes for creating and delivering training internally
• Working across our Business Service team to support Business Engagement Managers with clients who have requested training
• Researching and proposing new training ideas based on events, market trends or client feedback
• Being the leader on training in Business Services, providing insights, support and ideas to the wider team

To apply: 

• Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

Details:

• Salary: £30,900 per annum (pro-rated for part-time hours).
• Contract Type: Permanent
• Hours: Full-time – 37.5 hours per week (part-time may be considered).
• Location: Unseen’s head office in Bristol – Hybrid approach with some working from home days. A degree of flexibility will be required. Includes regular travel to Unseen’s Head Office in Bristol and to client offices across the UK.

The deadline for applications is 1 December 2024.

Interviews will likely be held during the week of the 9 December 2024.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

 Any questions, please contact jobs @ unseenuk. org.

As an IDVA, you will be able to effectively work with men experiencing domestic abuse, and supporting them to increase their safety and reduce harm. You will be providing high-quality, front-line service to prioritise risk, primarily focusing on males aged 18+.

You will initiate, develop, maintain and monitor multi-agency links through attending meetings such as MARAC and DA (Domestic Abuse) Forums to keep safety central to all services for men suffering/have suffered domestic abuse. You will specialise and be a leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for male victims. Be willing to co-facilitate workshops across the service to ensure all clients are given the relevant advice in a timely manner.

You will be confident in your DVPO, DAPO, Occupational, restraining and Non-Molestation order knowledge. Be competent in completing the following forms-  DASH (Domestic abuse, Stalking and ‘honour’ based abuse), UPOA (Understanding Picture of abuse), UPOAP (Understanding Picture of a Perpetrator) and safety plans.

Focus on and prioritise high, medium and low risk cases and provide a pro-active, short to medium term crisis intervention service, through individual safety planning, advocacy, emotional and practical support. Work with victims of domestic abuse to assist them in accessing services to keep them and their children safe.

Understand the legal framework relating to the protection of children and vulnerable adults, including the policy and procedures of the Local Safeguarding Children’s Board. Providing advocacy, emotional and practical support and information to victims including exploration of legal and civil options, housing, health and finance.

Support clients through the family and/or criminal justice system.

Maintain accurate and confidential case management records and contribute to monitoring information for the service including producing statistics, as required.

Comply with data protection legislation, confidentiality and information sharing policy and procedures, as well as all legislation connected to your work. Remain up-to-date and comply with organisational procedures, policies and professional codes of conduct - uphold standards of best practice.

About the role

Are you passionate about delivering excellent service and creating meaningful connections? We are seeking an enthusiastic Membership Administrator to join the Royal College of Obstetricians and Gynaecologists (RCOG).

In this role, you’ll be at the heart of our efforts to support and engage with a diverse and global membership. Your work will contribute directly to the College’s mission of improving women’s healthcare worldwide. From processing membership applications and renewals to supporting our prestigious ceremonies, you will ensure our members feel valued, connected, and supported.

In this role you will have an opportunity to:

• Provide first-class membership administration, including upgrades, renewals and maintenance of records
• Support members through the membership helpline and inboxes, ensuring timely and effective responses
• Assist in organising and delivering membership ceremonies, fostering lifelong connections with members
• Ensure compliance with GDPR and data protection principles while managing member information.

For the full list of key responsibilities, please check the recruitment pack.

At RCOG, we are a values-led organisation dedicated to innovation, inclusivity, and excellence. Join a team that thrives on collaboration, mutual respect, and a shared passion for making a positive impact.

About you

This position is well-suited to an organised, proactive and customer-focused professional who enjoys building lasting relationships and working in a dynamic environment.

Requirements:

• Proven experience in customer service or membership administration.
• Effective organisational skills with ability to manage multiple priorities and manage time efficiently
• Effective interpersonal and communication skills, with the ability to interact professionally with diverse stakeholders
• Confident user of Microsoft Office and experience with CRM systems (IMIS or similar is a bonus)
• A positive attitude with a commitment to providing outstanding service to our members.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Closing date: 10.00 am on Monday 9 December 2024
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• We will be interviewing candidates in the week commencing 16 December2024.
• Please note that the start date for this role is January 2025.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.