Health And Wellbeing Jobs

Training Officer (Accreditation)
£30,500 pa plus excellent benefits
London Bridge, London
35 hours per week, full-time 

The Training Officer (Accreditation) is critical to the work of the College, as you will provide services to both trainees and Certificate of Eligibility for Specialist Registration (CESR)/portfolio applicants, supporting them in completing their training programmes and specialist registration.  

As Training Officer (Accreditation), you will develop a thorough understanding of the RCEM Curriculum and CESR processes, ensuring that all trainees and applicants receive high-quality support and advice in line with continuous developments and changes to College standards and GMC regulation. This is an important role for the College as you will contribute to the efficient regulation and support of specialist training in Emergency Medicine.

Responsible for facilitating and processing Certification for the Completion of Training (CCT), Specialist Registration and CESR applications, including formal notifications to the GMC and coordination of CESR panel reviews, you will provide documentation for GMC CCT Quality Assurance audits and maintain detailed records relating to the CESR process.

Reporting to the Training Manager, you will lead on the recruitment, induction, training and monitoring of CESR evaluators, developing strong working relationships with key stakeholders, including consultants, trainee doctors, Health Education regions, deaneries and lay members.

Degree qualified or with equivalent experience, you should have an extensive background in administering training programmes and complex processes, and have a strong understanding of Microsoft Office and the ability to learn new software packages. You should also be capable of collating and analysing complex data and be able to identify areas for improvement and make recommendations for change.

With excellent interpersonal, communication and organisational skills, you will be at ease drafting correspondence, reports, spreadsheets and other documents, ensuring accuracy and clear presentation.

An understanding of Data Protection and confidentiality along with knowledge of the CESR process is essential. Experience of event management and of servicing committees, including preparing agendas and taking minutes, would be advantageous.

The Royal College of Emergency Medicine was established to advance education and research in Emergency Medicine. The College is responsible for setting standards of training and administering examinations in Emergency Medicine for the award of Fellowship and Membership of the College as well as recommending trainees for CCT in Emergency Medicine. The College works to ensure high quality care by setting and monitoring standards of care and providing expert guidance and advice on policy to relevant bodies on matters relating to Emergency Medicine. 

At The Royal College of Emergency Medicine, you’re part of an ecosystem of support dedicated to caring for people in crisis. You’ll join a diverse team of high-performing, passionate individuals dedicated to a mission that matters - each with the courage to try new things, take the initiative, and hold themselves accountable. You’ll craft a career with real purpose, supported either by one of our structured career paths or by bespoke training investment that reflects your unique passions and ambitions.

You’ll find an organisation centred on culture and driven by the ethos of respect, integrity, collaboration and innovation that sits at the heart of our college values. Here, we’re continually striving to do things better, together. And you’ll benefit from systems designed to support you to be at your best, with investment in cutting-edge technology, learning, and empowering working practices. Whether we’re engaging directly with our members or developing our crucial support functions, we’re each an equally vital part of RCEM’s success. It’s a breath of fresh air, in service to a socially-critical mission. RCEM. Where a meaningful career is a rewarding career. 

At RCEM diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

For further information and to apply, please send your CV and covering letter via the application button. Please draw upon your experiences in your life, education, work, or voluntary roles to address to the points outlined in the Person Specification which can be found on our website. 

It is essential that a comprehensive cover letter is provided in order to be considered for shortlisting. 

Closing date: 6 December 2024.

Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.

We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.

ABOUT THE ROLE

As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.

You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.

Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.

ABOUT YOU

To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders.

We are looking for someone with:

• Experience in managing services within the housing, homelessness, or social care sectors.
• Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
• The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.
• Excellent communication and partnership-building skills.
• A commitment to person-centered care and an understanding of trauma-informed approaches
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software  

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.  SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment 

What we offer

• A supportive and inclusive working environment
• Competitive salary and benefits package
• The opportunity to make a real impact on people’s lives
• 25 days annual leave, increasing with the length of service
• Ongoing Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

• Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
• Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
• Partnership Working: Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.
• Budget & Compliance: Manage budgets, ensure compliance with relevant regulations and standards, and meet contractual obligations.
• Strategic Development: Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.
• Peer Mentoring Program: Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of information, advice, and support services for unpaid adult and young (children) carers. 

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems. All the care they give is unpaid.

Opportunity to join the Carers Support team - Parent Carer Support Officer, Bristol – fixed term until 30th June 2025

We currently have a vacancy for a Parent Carer Support Officer in our Carers Support Team.

The role is currently based at the CSC offices in the Vassall Centre, Fishponds.

Hybrid working is possible.

Hours of work:  22.5 hours (fixed term until 30th June 2025 – with a possible extension)

Salary:  Actual Salary £:  £15,243 (FTE £25,406)

The Adult Support Team includes several services that combine to support unpaid carers in Bristol and South Gloucestershire in their role.  These include advice and information, carers assessments, one to one support, and a CarersLine and Carers Emergency Cards.  

The role will include:

Providing advice information and guidance

Providing one to one practical and emotional support

Signposting and referring parent carers to partner organisations

Maintaining and updating client records

Working closely with Bristol Parent Carers

To fulfil this role, you will need:

Recent experience in an advice and guidance role

Recent experience of providing support to a diverse community

Ability to prioritise and manage a busy workload

Good verbal and written communication skills

Computer literacy and experience of working with a client database

Applications can be made via an application form, which is available from our website. You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.

If you would like to know more about this role, please call Dawn Osborne-Tiller.

If you do not have access to the internet, please call our office or email us. 

Closing date: 4th December 2024 @ 9am

Interview date: 19th December 2024 at the Vassall Centre.

Registered Charity Number: 1063226 

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

The Involvement & Engagement Officer will play a crucial role in delivering the new patient and public involvement and engagement strategy for Alzheimer’s Research UK. The role forms part of the Involvement & Engagement team, which sits in the Information and Involvement (I&I) department.

The team acts as a focal point for patient and public involvement at the charity, working to ensure that people with lived experience shape and inform projects and activity across ARUK. You will help to manage a key group of lived experience involvement volunteers, facilitate and deliver involvement activity and set the standards and processes for meaningful involvement.

The team also delivers public engagement initiatives, with the aim of making dementia research accessible and inspiring to the public through events and participatory projects and supporting researchers to deliver engagement. The team also supports fundraising colleagues and activities through helping to embed and enhance ways to engage supporters with dementia research.

The team forms part of the busy Policy, Communications & Involvement directorate and works closely with colleagues both within the directorate and across the charity. The I&I department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.

This is a 12-month fixed term contract to cover a period of maternity leave.

Main duties and responsibilities of the role:

· Working with the Involvement & Engagement Manager, implement ARUK’s public involvement and engagement strategy.

· Facilitate, plan and deliver the work of the Lived Experience Involvement Group, including liaising with members and providing dementia specific assistance, arranging logistics for meetings, responding to queries, liaising with internal stakeholders.

· Support the recruitment of new lived experience representatives, with a focus on improving representation from people with a dementia diagnosis and those from underserved communities.

· Responsibility to ensure records relating to involvement work are kept up to date in line with ARUK policies and procedures.

· Helping to develop and deliver training on engagement and involvement for the Group, colleagues and the research community, working with the Research Involvement Manager.

· Work closely with the Policy team, sharing knowledge and insights and supporting their work to involve people with lived experience. Collaborate on special projects relating to involvement as appropriate.

· Act as a champion for public involvement across ARUK, effectively communicating the importance of involvement in the charity’s work and supporting colleagues to effectively incorporate involvement into key projects and initiatives.

· Working with the Involvement & Engagement Manager to produce ongoing evaluation of the involvement and engagement programme, proactively coming up with suggestions for new initiatives and continuous improvement of the programme.

· Working with the Involvement & Engagement Manager, deliver Inspire Fund, our public engagement grant scheme. Manage the application and post-award processes, maintain engagement with grant holders and support them in the delivery of their projects.

· Seek opportunities for public facing activity, that engage people with the topic of dementia and the importance of research, in line with ARUK’s strategic goals.

· Support colleagues to effectively engage with their audiences, creating and maintaining compelling activities and resources that bring dementia research to life.

· Keep up to date with patient and public engagement and involvement sectors to identify emerging knowledge and best practice that might benefit ARUK’s work. Take part in groups that support professional development around involvement and engagement.

What we are looking for:

· Coordinating or delivering public engagement and/or patient and public involvement.

· Project management experience, with the ability to oversee multiple projects simultaneously.

· Experience of discussing and communicating health or research matters with the public.

· Experience building and managing relationships with colleagues and external partners.

· Ability to translate complex science for a lay audience.

· Strong and effective written and spoken communication skills, ability to tailor to lay audiences.

· Ability to communicate appropriately with people affected by dementia and their families.

· Ability to find creative solutions to complex problems.

· Excellent organisational skills; the ability to coordinate various projects with different deadlines.

· A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level.

· Creativity, innovation and resourcefulness to identify opportunities and develop initiatives relating to involvement and engagement.

· Ability to work with independence, intelligence, drive and initiative.

· Good IT skills.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 8th December 2024, with interviews likely to be held on the 12th & 13th December 2024. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Are you an an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

As part of our central digital function within our Campaigns, Policy and Communications department, you’ll be at the centre of a multidisciplinary product team, working with user-centred designers and developers. Together, you’ll manage products in line with our strategic goals, developing Shelter’s ability use data and insight to monitor and improve digital performance against both user and organisational needs.

About the role

For the first year of your career with Shelter, you’ll be leading a critical project to review and improve our online donation journeys, platforms and systems. This project supports Shelter’s aim to provide a seamless, efficient and accessible donation experience, thereby maximising revenue and ensuring sustainability in a competitive fundraising landscape. You will work closely with stakeholders from both our income generation and technology & data departments on business process optimisation and technology upgrades to help deliver Shelter’s mission and vision.

To succeed in this important role, you’ll need extensive experience of delivery with cross-functional teams and collaborating with experts. You’ll understand how to successfully bring together different technical specialists and business stakeholders and enable them to work together towards a common aim. You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking, and user insight can be translated into full-stack solutions.

We’re looking for someone who is a passionate champion of agile product design, but who is used to being flexible within a range of business settings and constraints. As an excellent communicator, you’ll have the ability to advocate for a particular approach while building constructive relationships. You’ll need to be able to balance dependencies and priorities to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme, and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

About the Role

To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.

To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

ABOUT US 

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE 

NEA is looking to appoint new Warm and Safe Homes (WASH) Advice Line Co-ordinator posts on a full time (37 hours per week) basis; but we are happy to receive applications from candidates who may wish to work part time hours as we would be prepared to appoint posts as job share opportunities. Please state your preferred working pattern in your application and we will discuss this at interview.

WASH Advice Line Co-ordinators will be the first point of contact for vulnerable householders who are contacting the charity for a range of energy related advice matters. Co-ordinators will need to be empathetic, polite and have good listening skills but may also need you to be assertive and confident in order to provide support to clients, some of whom may be in difficult circumstances. 

Whilst call centre or customer service experience will be advantageous, empathy and an ability to understand client needs is paramount and our training will give successful candidates the knowledge to succeed in the role.   

The post holder’s main responsibilities will be to deal with customer and partner emails, calls, live chats and off- line tasks. These will include:    

• Provision of day-to-day support to our customers and partners (referral organisations) on any queries, or issues, through answering telephones calls and emails.   

• Process, resolve or escalate client queries within the WASH and wider team in line with the internal process.   

• As a WASH Advice Line Co-ordinator, you’ll be in the front line of the provision of solutions to client queries and issues as part of a wider team.  

• Maintenance of appropriate client records and necessary data using client management systems to ensure the progress of work towards project targets is monitored and that project outcomes are fully recorded.

The post holders will be responsible for the delivery of a range of projects which will demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders.

The posts sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.

WHAT YOU WILL NEED TO SUCCEED 

You should be able to demonstrate understanding or experience of energy efficiency, you will be empathetic and be a good listener – as well as demonstrable experience of responding to the needs of clients in direct contact settings.  You will have the ability to work with a wide range of people and demonstrable experience of working with vulnerable householders, low income and/or other disadvantaged groups.

You will need excellent interpersonal and communication skills with the ability to build trust and rapport with a range of communities and individuals.

An awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them, is desirable, although not essential.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions.  Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview.  Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements. 

WE ARE OFFERING: 

• £25,992 – £30,558, Scale 4 - 5, Points 7-17. New appointments will usually begin at the starting point of the scale. 

• 18-month fixed term contract. 

• 11½% non-contributory pension. 

• 25 days annual leave (FTE) plus additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum. 

• Flexible working arrangements including the opportunity for hybrid working. 

• Enhanced family friendly payments. 

• Employee Assistance Programme. 

• Employee benefits platform. 

The closing date for all applications is Friday 06 December 2024 at 12:00 noon.  We anticipate interviewing in the week commencing Monday 16 December 2024. Only shortlisted candidates will be advised of the interview date.  Full details of the posts and an application form are available on our website.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. 

HOW TO APPLY: 

Please apply by clicking 'apply now'.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries please. 

NEA aims to be an equal opportunities employer.  We welcome applications from all people with the necessary skills and experience for the post.   Charity Registration No. 290511.  Company Registration No:  01853927 

Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel in London and within UK

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers across the UK by developing evidence and through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Manager who will make a difference to health and social care policy for people with arthritis.  

About the role

The purpose of this role is to lead on projects across our policy priority areas, commissioning research, developing policy positions, and producing reports and consultation responses. There will also be opportunity for line-management within the team.

This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.

The Policy Manager will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.

We’ll give you autonomy, variety and challenge with opportunities to lead projects and to work with inspirational campaigners and meet senior Government and NHS stakeholders. We’re a supportive team who will value your well-being and professional development.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Understanding of current policy issues relevant to people with long-term conditions or disability, including healthcare policy.
• Recent experience of influencing policy gained from work within a policy team.
• An ability to think creatively and communicate effectively.
• An enthusiastic, adaptive and flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

If you are a passionate community fundraiser, eloquent communicator, excellent at managing your time and a natural relationship builder, this is the ideal role for you!

Those with experience of event planning and community/individual fundraising are encouraged to apply.

We are seeking an enthusiastic and driven Marketing, Communications and Events Lead to join our small fundraising team on a part-time basis. This is a new role within the organisation and a wonderful opportunity for someone to make it their own.

As an employee of Age UK K&C you will benefit from:

• 4% Employer Pension, up to 6% Employee contribution

• Cycle-to-Work Scheme

• Season Ticket Loan

• Employee Assisted Project including: up to 6 Counselling Sessions

• Staff Wellbeing Events

• Annual Leave Purchase Scheme

• Length of Service Recognition

The role is part time - 3 days per week, 1 of the days can be worked at home.

We will interview candidates as they apply, so do not delay your application!

Carers Together Wiltshire Partnership

Carers Together Wiltshire is a partnership between Age UK Wiltshire, Community First, Alzheimer’s Support, Wiltshire Service Users Network, Citizens Advice Wiltshire and Wessex Community Action. The partnership provides tailored support to the thousands of people across Wiltshire identified as an unpaid carer.

At Carers Together Wiltshire, we want to ensure that unpaid carers can achieve a healthy balance between their caring responsibilities and their own interests and wellbeing. We recognise that caring for another person can be challenging. We also want to foster a ‘carer-friendly’ Wiltshire, amplifying unpaid carers voices in our area.

We are looking for a Team Leader to manage the day-to-day work of our operational team, programme provision, and to oversee the delivery of Carers Together Wiltshire as directed by the Service Delivery Manager. The role involves working as part of a service specific team to provide help and support to unpaid Carers who have been identified as fitting the criteria for the service.  Supporting with recruitment, induction and training of new team members and managing the supervision of staff and volunteers.

You will work closely with commissioners/funders, and other interested parties, to ensure that Carers Together Wiltshire fulfils the requirements of the contract. This will include working in partnership with other agencies and services to maximise resources and identifying potential opportunities to ensure the continued development and sustainability of our service. 

Due to the nature of the work, you will be required to undertake a satisfactory DBS check.

Become a Self-Employed Independent Visitor!

Locations: Meath School, Surrey and Dawn House School, Nottinghamshire
Salary: Negotiable per visit (plus travel expenses)
Job Type: Part-time, one half termly visits at each school
Sector: /Education / Advocacy /Social Care

Apply Now – Nationwide or local Applicants Welcome!

About Meath School

Meath, a Speech and Language UK School, is a day and residential non-maintained primary special school for up to 75 pupils aged 4 to 11 years, where Speech and/or Language Disorder and associated difficulties is the primary need. Our most recent Ofsted report (2023) is highly positive about the work of the school and the progress which our children make. ‘Pupils are happy and safe, and they enjoy being in school. They comment that ‘everyone can have friends here’.

About Dawn House School

Dawn House School is part of Speech and Language UK, dedicated to supporting children with severe and complex speech, language, and communication needs. We provide integrated education, therapy, and care to pupils aged 5-19. Our school has been rated ‘Outstanding’ by Ofsted and offers a collaborative, child-centered environment. Join our passionate and dynamic team, where we empower young people to achieve their full potential.

About The Role

Speech and Language UK is recruiting Independent Visitors to provide essential support and guidance to our residential special school in all areas the national minimum standards.

Key Responsibilities:

To fulfil the requirements of Standard 3 of the national minimum standards for residential special schools, which includes:

• Conduct six unannounced visits to ensure the highest standards of care, aligned with national regulations.
• Write and submit reports on the conduct of the school with any recommendations within two weeks of the visit.
• Collaborate with staff members, and other key stakeholders to monitor compliance and safeguard the welfare of residents.
• Meet with children, parents, other stakeholders, senior management and other staff in the school
• Check school records, including, but not restricted to, attendance, restraint, risk assessment and care plans
• Evaluate the quality of the provision and effectiveness of the care provided to children and whether they are safeguarded
• Assess the suitability of the physical condition of the residential provision and its external environment

What We Are Looking For:

• Demonstrable knowledge and understanding of regulated services and their inspection frameworks
• Experience of working within an educational setting, social or health care organisation, safeguarding, residential care, youth work, or related fields
• Knowledge of current care legislation and statutory guidance relating to children and young people
• Strong communication and relationship management skills.

This is a flexible, self-employed role perfect for experienced professionals looking for meaningful, impactful work.

How to Apply: Please check candidate pack available on our website

Closing Date: Monday, 9th December at 9am.

Accessibility Support: We are committed to ensuring that our recruitment process is accessible to everyone. If you require any adjustments or need to apply in a different format, please contact our People Team and we will be happy to assist you.

We are a Disability Confident Committed Employer.

Speech and Language UK is committed to safeguarding and promoting the welfare of children. We carry out appropriate vetting and verifications on all staff. Please find details of our safeguarding policy

All shortlisted candidates will be subject to an online search covering content that is in the public domain. In line with Keeping Children Safe in Education the successful candidate’s employment is subject to an enhanced DBS and barred list check.

About the Role

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Welfare Benefits Caseworker is responsible for delivering a comprehensive Welfare Benefits Advisory Service to individuals and families in need. The caseworker will provide support and guidance to clients in understanding and accessing welfare benefits, ensuring they receive the appropriate financial assistance and support, including support with welfare benefits mandatory considerations, and appeals. The role requires a thorough understanding of welfare benefits regulations and policies, excellent communication and advocacy skills, and a strong commitment to improving the well-being of individuals and communities.

Requirements

1. Knowledge and experience of the benefits systems, including minimum of 12 months experience of carrying out welfare benefits advice
2. Basic knowledge of multiple general enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing multi-channel advice
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to support Torus Foundation tenants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet high targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays

• Hybrid Working Scheme

• Interest free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity and adoption leave pay

Rural Action Derbyshire 

Chief Executive Officer 

Salary: £50,000-£54,000 depending on experience 

Working hours: 37 hours per week 

Location: Matlock, with travel around Derbyshire. Opportunity for some remote working but regular presence in the office is essential 

Contract: Permanent (subject to a 6 month probationary review) 

Due to the retirement of the current CEO, Rural Action Derbyshire (RAD) are looking for a compassionate and value-driven leader to steer RAD into the next chapter. 

About Rural Action Derbyshire (RAD) 

RAD is a well-established charity based in Matlock and is seeking an experienced and visionary leader with a good understanding of rural issues. 

Set up in 1924, RAD aims to improve the lives of those living and working in Derbyshire to have access to services and jobs so that no-one should be unfairly disadvantaged because they live in a rural area. 

Our ambition is to address rural disadvantages, ensuring our rural communities are sustainable, vibrant and accessible to everyone regardless of age, background or income. We make our beneficiaries' lives better by offering advice, support and training to individuals and communities, as well as initiatives such as providing transport options to help people get to work, and running an oil buying scheme to help keep energy costs down for more isolated properties.

We have a highly motivated and knowledgeable staff team who use their unique talents and skills to provide a wide range of services. We are committed to making a difference to the lives of people in our rural communities.

About the role 

The next CEO will provide strategic leadership and vision for RAD, working closely with the Board of Trustees and staff team to drive RAD’s mission and objectives. The CEO will be responsible for leading the organisation's strategic direction, ensuring sustainability, and representing RAD externally to strengthen partnerships and raise the charity’s profile.

It is essential that the new CEO can demonstrate a deep understanding of the unique challenges rural communities face, ensuring RAD’s work is impactful and community-centered. 

The new CEO must have experience of successfully managing a team of staff, securing new income streams, and the development and delivery of services. 

RAD is seeking someone who is both compassionate and supportive, with an inspirational ability to lead by empowering those around them.

If you are resilient, values driven leader with a passion to make a difference, then you may be the person we are looking for. 

We offer a great benefits package with enhanced annual leave. As an employer, we are committed to flexible working, the next CEO will have the autonomy to plan and manage their own diary and time, taking into account the needs of their role and the staff team. At RAD we respect everyone's individual identity, celebrate difference and encourage applications from all candidates irrespective of background.

How to Apply    

Please click 'Apply’ to be redirected to our website, where you can download the Candidate Information Pack and Job Description and find details of how to apply.    

For an informal conversation about the role and application process, please contact Anh at Atkinson HR Consulting.

A call may be arranged with the outgoing CEO or Chairman if you have any questions about the role.

Key Dates 

Closing Date: 12noon, Monday 2nd December 2024 

First Stage Interviews (Remote): Monday 9th December 2024 

Final Interviews (In-person in Matlock): Tuesday 17th December 2024 

Service Manager

This is an exciting opportunity for a Service Manager to join Depaul UK, where you will play a vital role in supporting and empowering vulnerable young people.

Position: Service Manager

Location: Durham

Contract: Permanent

Hours: Full-time, 37.5 per week

Salary: £34,380 per annum + pension and other benefits

Closing Date: Sunday 8th December 2024 

Candidate shortlisting: will commence on the 3rd December (on a rolling basis) with the interviews being held on the Tuesday 10th December 2024 

Start date: The appointed candidate will start by 17th February 2025 to set up the Service

About the Role

As the Durham Service Manager you will oversee the successful operation of supported accommodation providing an assessment, support and move on service to young people at risk of homelessness – creating a safe and engaging environment that individuals feel proud to call home. 

You will work across the Bishop Auckland Supported Accommodation service and the Dispersed Accommodation service based in Tow Law managing a team of Progression Coaches, Night Progression Coaches and Outreach Workers. You will support and guide the team in providing targeted support for clients and take responsibility for the safety and wellbeing of all young people, volunteers, staff and the building in the service. Additionally, you will ensure the service meets all the relevant regulatory and quality standards, including compliance with Ofsted requirements to maintain the highest level of care and support.

Key responsibilities include:

• Build and maintain local relationships with commissioners, stakeholders, and delivery partners, ensuring effective collaboration.

• Oversee building safety through regular risk assessments, health and safety checks, and compliance with Depaul policies.

• Liaise with internal departments (Finance, HR, Fundraising, etc.) to ensure smooth service operations.

• Manage and monitor budgets in coordination with the finance team and Assistant Director.

• Deliver high standards of support for young people and ensure effective housing management practices, meeting KPI targets.

• Apply the Depaul Acceptance and Commitment Therapy model to help clients align with their values and long-term goals.

About You

To be successful in the role of Service Manager you will need to have the following skills and experience:

• Leadership: Proven ability to lead teams, set goals, and drive continuous improvement.

• Team Development: Skilled in mentoring, coaching, and motivating teams to deliver high-quality services.

• Problem Solving: Strong analytical skills to assess situations, manage risks, and implement solutions.

• Effective Communication: Excellent interpersonal skills, adaptable to diverse audiences, including clients, partners, and stakeholders.

• Collaboration: Ability to build and maintain internal and external relationships and advocate for clients and staff.

• Numerical Skills: Proficient in data analysis, budget management, and interpreting KPIs.

• Adaptability: Flexible and resilient in dynamic, challenging environments with a focus on positive outcomes.

At Depaul UK, we prioritise skills that can be applied and developed in this role. Please use your supporting statement to demonstrate your competencies in relation to each point listed in the person specification. Wherever possible, illustrate how your skills have driven positive results.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Commitment to continued professional development with internal mentoring.

• Flexible working model for suitable roles.

• Supportive flexitime and toil arrangements.

• 26 days annual leave rising to 30 after five years’ service.

• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Financial wellbeing offering interest free loans and advances

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Cycle to Work scheme and interest-free season ticket loans.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• International Accident Cover – accidental death, permanent disability

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as such as: Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation