Head Of Supporter Experience Jobs in Home Based
‘’After the diagnosis, I was referred to Teesside Hospice for the Day Hospice to get help with the emotional effects of the illness, and with my medication. I was so apprehensive, I thought it was a place where you go to die. I was wrong. It’s not about death at all. Everyone at the hospice encourages you to be the best you can be every day’’.
For over 38 years Teesside Hospice has been committed to changing lives across Teesside & North Yorkshire by supporting people and families who’ve been affected by a terminal illness. They provide specialist palliative care and wellbeing activities alongside grief & trauma counselling services for adults and children across the region. Helping them to make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.
The life changing services the Hospice provides are available free of charge to the people who need them most. Despite costing over £3m a year to run, the hospice is largely dependent on fundraised income, with over half of that coming primarily from fundraising activities across Teesside and local residents via retail sales in their shops.
We are now looking for an experienced and ambitious Head of Fundraising to lead the dedicated Fundraising Team at the hospice to ensure financial sustainability of the organisation’s services.
The Role
As the Head of Fundraising, you will be responsible for leading and developing the fundraising department. Duties will include:
- Working alongside the Director of Income Generation to create, develop & deliver a fundraising strategy to support the Hospice’s new objectives
- Lead, mentor, and develop the fundraising team, setting clear objectives and providing ongoing support and training.
- Planning and overseeing the delivery of excellent stewardship of supporters to maximise donor loyalty and lifetime value.
- Recruit, train, and manage volunteers to support fundraising activities.
- Identify new fundraising opportunities and innovative approaches to diversify income streams.
The Person
We are looking for a skilled Head of Fundraising with proven experience to take this established fundraising team to the next level. You should be a flexible and resilient leader, adept at encouraging a culture of innovation within the fundraising team, fostering creativity and continuous improvement.
Bringing with you unrivalled communications skills you will be the primary point of contact for fundraising related inquiries and represent Teesside Hospice at external events and meetings. Ideally you will have the ability to nurture relationships with existing and potential supporters, creating sustainable income from multiple streams.
Why Teesside Hospice
Teesside Hospice offers a fantastic environment to work in and a Hospice Hero’s rewards package for all staff, just some of the benefits included are:
- Competitive pay
- Flexible working
- Free parking
- Generous annual leave
- Blue Light Card & Charity Workers scheme
- Scope for progression
- Employee Assistance Programme
- Free coffee & cake on your birthday
This hugely exciting role is permanent, full-time and based at the Hospice in Middlesbrough, with the potential to work some days from home once established in the role.
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. To register your interest please apply here, or for more information contact Charlie or Leanne at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this. Also, please let us know if you require any adaptations for your initial engagement with us.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity, and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition, and pregnancy.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About MAP
We are advisers, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them.
At MAP we work for social justice. We are an inclusive workplace, welcoming everybody to bring their authentic whole selves to work every day. Upholding equality at MAP is not only about eliminating discrimination; it is about actively recognising and valuing difference; making the most of everyone’s potential.
About the Role
We are seeking a leader who truly embodies our values and shares our vision for advancing youth work. The ideal candidate will be a dynamic, strategic thinker with a proven ability to guide teams to success. You should be someone who can inspire and motivate, while also providing the strategic direction necessary to drive our youth work services forward.
If you are passionate about shaping the future of youth work and ready to make a significant impact, we want you to lead our Youth Work service. In this role, you'll inspire a dedicated team, fostering a collaborative and high-performing environment with clear goals and accountability. You will manage every aspect of our projects—from planning and execution to monitoring and completion—ensuring effective use of resources and budgets. Additionally, you will drive innovation by developing and implementing processes that continually enhance our service delivery and meet the evolving needs of young people.
This is a unique opportunity to join our SMT and make a lasting difference in our community.
About You
A proven leader with a passion for youth work and a track record of successfully managing teams and projects.
Excellent communication and strategic thinking skills, with the ability to inspire and guide others.
A commitment to continuous improvement and a deep understanding of the challenges and opportunities in youth services.
This is a fundamental role within the MAP Senior Management Team and is an ideal opportunity for an experienced leader or for someone looking to develop their career within Youth Work. Either way, you will have a genuine desire to deliver youth services that enable and amplify youth voice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a senior leader with experience with 5-6 figure fundraising but that can be within any of trusts & foundations, corporate and/or major donors.
Head of Development
Salary £55,000 - £60,000 + Benefits
Hybrid - London/Home
This role comes at an exciting time with the opportunity to lead the growth of MQ’s Development Team as we expand our capacity across all these areas of income generation. MQ currently has at least one role under each area and there is desire, supported by the board of trustees, for further recruitment to strengthen each as needed.
We are happy to consider people who want to work full-time (35 hours), or four days per week (28 hours).
Here's a summary of your key responsibilities:
- Provide inspirational leadership to the MQ Development Team, managing the current team of five to deliver our £3m 2025 budget
- Develop, oversee and actively lead the implementation of a fundraising strategy which exploits a wide range of fundraising opportunities, maintains diverse and sustainable income streams, and builds the organisation’s unrestricted income capacity to meet its aims and objectives.
- Lead by example, personally building and managing a pool of 6 figure prospects to deliver against targets within your area of speciality (major donor, trusts and/or corporates), with a focus on new business across the team
- Potential to help MQ expand its high value fundraising on an international scale
- Collaborate across MQ’s teams, including Research, Marketing and Finance, to develop MQ’s list of fundraising products and proposals
- Refine and deliver MQ’s high value tracking and reporting on financial and activity KPIs, working closely with the Senior Data and Compliance Manager and using our CRM, Raiser’s Edge NXT
- Build and monitor annual Development Team income and expenditure budgets and work with MQ’s Executive to provide regular updates against progress and reforecasting as needed
- Drive innovation in fundraising activity in order that MQ can stand out – improving current approaches but also developing new behaviours, projects and activities to win new funding through excellent stewardship and cultivation
- Capitalise on the expertise and networks of MQ’s senior volunteers, including working closely with MQ trustees and other Development Team colleagues to maximise existing opportunities for introductions, including the Lord Mayor’s Appeal
- Develop MQ’s ability to carry out targeted and systematic research to establish new high value prospects utilising existing networks, the MQ database, search engines and referrals
About you:
This role is for you, if you have fundraising experience with grants and foundations as well as corporate fundraising and/or new business acquisition experience. This means you will have experience in stewarding and securing new gifts from foundations as well as researching new opportunities to apply for funds.
You will also be skilled in understanding and translating complex information and turning it in to compelling written proposals, for grants, corporate partnerships and major donors.
You will be driven to ensure that projects are delivered to the highest possible standards and be a sophisticated communicator with the confidence to build relationships with and inspire colleagues and donors.
We do require someone who is proactive, hardworking and results-focused.
Experience of Blackbaud’s Raiser’s Edge/NXT is desirable but not essential.
Essential Skills & Experience
Proven Leadership Experience
- Strong track record of leading and managing teams effectively.
- Ability to inspire and motivate team members to achieve targets.
- Experience in building and growing teams.
High-Value Fundraising Expertise
- Demonstrated success in securing 5-6 figure donations from trusts, foundations, corporates, and/or major donors.
- Ability to build and manage a pipeline of high-value prospects.
Desirable Skills & Experience
Experience in the Mental Health Sector
- Understanding of mental health research and its importance.
- Existing contacts within the mental health or healthcare sector.
International Fundraising Expertise
- Experience in organising and executing high-value stewardship events.
- Ability to leverage events for donor engagement and fundraising.
What we’re offering you:
In return, we offer a great working experience within a friendly team. We operate a hybrid working scheme (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Closing date: 29/09/2024
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our careers portal where you can complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
We look forward to hearing from you.
Benefits
Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
Holidays: Annual holiday entitlement of 28 days plus bank holidays.
Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
Pension: MQ makes contributions of 5% and employees make contributions of 3%.
Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
Personal Development: We value employee development and review individual training needs through our performance management system. The Head of HR also runs internal development sessions for all staff through our training programme, MQ Academy.
No agencies please.
Prospectus is delighted to be supporting a a global alliance of more than 90 humanitarian agencies that aims to shift power, practice, resources, and relationships in the humanitarian system to appoint a Head of Resource Mobilisation. The Head of Resource Mobilisation will be responsible for overseeing all fundraising activities for the organisation's global programmes as well as leading a small, high performing team.
This is a UK-based and will require you to have the Right to Work in the UK. This is a full time, hybrid working opportunity with 2 days per week in London. Please be in touch to discuss flexible working arrangements.
The Head of Resource Mobilisation will be responsible for setting and driving the income generation strategy, in collaboration with the Director of Business Development, for all global initiatives, particularly the Global Start Fund, Start Ready, the Innovation initiatives and hubs. This is a role for an ambitious and bold fundraising leader who has significant experience in securing large seven and ideally eight figure grants.
A large part of this role will focus on maintaining relations with governments, private foundations, corporate partners. An exciting upcoming opportunity within this role will be securing a new eight figure business case from FCDO in 2025. Beyond this, diversifying the donor base is also critical, so experience in securing new donors from scratch, particularly trusts and foundations and corporates (at the seven-figure level) will be paramount, so bringing a creative take to this area of work will be important.
If your experience reflects the themes above and you have a passion for humanitarian systems-change and locally led action, then please do get in touch for more information.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. This organisation is a Disability Confident Employer. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. Please contact Femke Vorstman at Prospectus for support with your application.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
We are recruiting for a Head of Administration to join the bemix team
Permanent Contract, Working Full-time, 9am-5pm
Office based at the Innovation Centre, Canterbury, with travel to and working from different bemix locations in Kent, as and when needed.
This is an exciting and varied role and will offer someone a fantastic opportunity to lead our friendly and supportive Administration team.
We are people with and without learning difficulties and/or autism, working and learning together. Whether it’s to be seen working, be heard campaigning or belong to a friendly group of people, people achieve their goals with bemix. We do this by supporting people with learning difficulties and/or autism to speak up, make choices and become powerful and influential. We support them to gain opportunities and become more independent in learning, housing, work, health, money, travel, leisure and relationships. The Administration team plays a crucial role in ensuring the smooth and efficient day-to-day operations of bemix. The team works hard to support the workforce so they can achieve bemix’s goal for everyone to be seen, to be heard and to belong.
Main aim: To oversee, plan and steer the administration across the organisation. With proven skills and experience to confidently approach different tasks and requests throughout the day with a solution-focused, confident and resilient working manner. You will lead, support, unite and develop the office administration team, so that great things can be achieved. The role needs someone who instinctively takes the approach of reviewing and developing systems, tracking progress on projects and thrives on organising and planning a busy calendar of work.
Holding oversight for the bemix mainline, email inboxes and other communication channels, ensuring all are well-manned across the whole week by the administration team and answered in a friendly, helpful and professional manner. Stepping in to provide practical help when needed, to ensure an excellent pathway of communication (both external and internal) is maintained at all times.
Hours: Working 37 hours per week, working Monday - Friday between 9am - 5pm . Working hours need to have flexibility to respond to tight deadlines with extra hours, taken as time off in lieu.
Location: Mainly at the Canterbury Innovation Centre, University of Kent site, Canterbury. With great facilities, including free parking, cafe, reliable local transport connections and lovely outside spaces to explore on breaks/lunch/walking supervision. With flexibility and commitment to travel and work at other bemix locations and sites, as the role needs demand.
Salary and benefits: In the range of £30,000 - £34,000 per annum. With an offer made based on experience and proven track record. Along with generous 25 days annual leave pro rata plus 8 bank holidays + Contributory Pension Scheme option (5% of pay)
If you are …
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A natural communicator with great interpersonal skills. You must be able to collaborate with different types of people and organisations and be patient when people are speaking.
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Someone with a proven track record of effective Leadership, ideally in a similar setting.
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Someone with the ability to create, implement, and communicate effective administrative processes to team members.
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A strategic and proactive person, who can manage requests and prioritise/execute a large array of different and changing tasks.
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You are adept at spotting what needs to be done, with the vigour to do what it takes to keep bemix thriving and operational.
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You are able to be physically present and engaged with the office team. As well as effectively communicate information in a way that is easy to understand and maintain confidentiality when required.
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Someone with a working style means that you tend to foresee the things that will need attention long before they arise! You find ways of supporting a team in a more proactive, rather than reactive manner.
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You are adept at navigating both expected and unexpected scenarios with a non-judgmental, calm and solution-focused approach.
...we’d love to hear from you!
If you feel you have the experience for this role, share the bemix EPIC values and would like to be part of a fantastic growing team, then please go to our website and fill out our online application form.
Closing date for applications: Midnight, Sunday 6th October 2024
Interview date/s: Monday 14th October and/or Tuesday 15th October 2024
We will contact everyone by the end of the day on: Wednesday 9th October 2024.
No agency contact please. You will be required to declare all past convictions, whether spent or not, as this post is exempt from The Rehabilitation of Offenders Act 1984. You will also be required to undergo an Enhanced DBS Check.
We are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for people with disability, neurodiversity and/or long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us.
We are people with and without learning difficulties and/or autism, working and learning together.
The client requests no contact from agencies or media sales.
Harris Hill is excited to be working with a fantastic charity based in Berkshire, in their search for a Head of Advice.
Location: Based predominantly in Bracknell and Maidenhead offices (potential for some remote working)
Salary: £40,000 -£45,000
As Head of Advice, you will ensure delivery of high-quality advice services across multiple channels, maximising engagement and access.
Key responsibilities include:
- Ensuring that advice services meet local needs, are effectively managed, consistently delivered and developed to achieve funder requirements, agreed KPIs, accreditation and contractual obligations, client outcomes and regulatory requirements.
- Ensuring that clients and the charitable objectives remain at the heart of the service.
- Working as part of the senior leadership team to support the Board of Trustees and CEO to develop and monitor the strategic plans that reflect the mission, vision and values of the organisation.
- Developing and maintaining stakeholder relationships
The successful candidate will be an inspiring leader who enjoys creating atmospheres where people can thrive and will be experienced in managing a team to deliver high performance, while putting people at the centre of everything you do. You’ll be passionate about developing partnerships and will look for ways to ensure processes are efficient and accessible, in order for the organisation to provide straightforward ways for as many clients as possible to access services, while ensuring Key Performance Indicators (KPIs) are met. You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will possess excellent communication skills, with the ability to communicate assertively but calmly and compassionately, speaking confidently to people at all levels of the organisation. Crucial to the role is a strong understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and oversee QAA.
CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
The Royal Marsden Cancer Charity exists to support the pioneering work of The Royal Marsden, a world-leading and internationally renowned cancer centre. Our support enables the hospital to change the lives of cancer patients, and their families. around the world.
We raise funds to support life-saving cancer research, the construction of new world-class facilities, personalised treatment and care and investment in state-of-the-art equipment.
We are a very ambitious organisation which has gone through transformational growth over the past five years and exceeded our fundraising targets. However, with one in two of us expected to develop some form of cancer, it is essential that we go even further in our fundraising efforts to support the essential work of The Royal Marsden. Therefore, we have recently launched our most ambitious strategy yet, that will see us raising at least £215m over the next 5 years.
To support us on our growth journey we now have an exciting opportunity to join us as our permanent Head of HR. Reporting into the Associate Director of Corporate Services and Grants, you will be the HR professional lead for the organisation.
Key deliverables:
- Act as a strategic business partner and trusted advisor to senior leaders, developing excellent working relationships with the Senior Leadership Team, providing sound senior level HR advice, using data and insights to inform decision-making and drive performance.
- Effective delivery of day-to-day HR management and oversight, including HR Policies, performance management, staff surveys, pay and benefits and employee engagement, whist inspiring any direct reports and external consultants to deliver exceptional performance.
- The continuous development and management of a Learning and Development programme which delivers on the needs of a high performing fundraising organisation.
- Embedding EDI into all aspects of the management and development of people, to ensure we are able to attract, engage and retain a diverse and inclusive workforce which reflects the diversity of the cancer community we support.
This is a pivotal role for us, we need a visible, pragmatic and highly personable HR leader to help us achieve the ambitious targets that we set ourselves, both as a Charity and individually. Working for us offers you a challenging and rewarding career, as well as the chance to really improve the lives of those living with cancer.
Our aim is to create a workforce which is representative of the diversity of the cancer community that we exist to support, whilst contributing to the creation of a more equitable, diverse, and inclusive charitable sector
We operate hybrid working with significant office presence required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.
We also provide training to professionals, equipping them to provide the best possible care to bereaved families.
Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)
This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.
The Supporter Care Administrator will:
· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.
- have the ability to work with a high level of accuracy and attention to detail.
- have good organisational skills and the ability to prioritise workload.
- be professional and a hard-working team player who can remain calm under pressure.
- have excellent written, communication and IT skills along with experience of CRM databases.
- be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
- support the fundraising team by providing other administrative support as required.
Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.
Closing date: 7 October 2024.
Initial interviews will be held on Zoom.
Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.
No agencies please.
Background to the role
AUKEL recruited a new Chief Executive in April 2023, and a new chair in February 2024. In March 2024 we published an ambitious five year strategy which sets out how we want to increase the extent we meet the needs of older people in East London. We have a number of organisational transformation objectives which underpin the strategy; these are things we need to do to strengthen our foundations (following a period of rapid growth) and equip us to deliver safe effective services, at scale, across our footprint.
We are looking for someone to join our team to work with the Service Director to lead the transformation of our Hospital and Home services. These:
- Currently are provided at four hospitals broadly covering four boroughs: Homerton (Hackney), Newham (Newham), The Royal London (Tower Hamlets), Whipps Cross (Waltham Forest). And are staffed by 16 AUKEL employees – three co-ordinators, two project officers, 10 support workers, and an administrator.
- Homerton and The Royal London are jointly commissioned until end March 2029. Newham has been extended to the end of June 2026. Whipps Cross is due to be re-procured, with a short extension under consideration, we aim to jointly bid for this with our neighbouring AUKs.
- Assist vulnerable adults in getting home from hospital, carrying out safety checks in the home, give advice on practical and wellbeing matters, and visiting regularly for a period of four to six weeks after discharge
- Are commissioned based on meeting pre-agreed targets for the number of referrals accepted, and are fully embedded into the hospital discharge system.
- Typically include provision of handyperson services, which is operationally delivered separately by three handypeople.
- Include our (paid for) Home and Care service which is delivered separately to our hospital discharge services, and currently supports c. 40 individuals.
This will be a challenging and rewarding role; you’ll need experience of change management and of leading operations. You will be resilient and will have values which align with ours: Kind, Accountable, Collaborative, Flexible and Inclusive. This is a chance to join our team at an exciting time; we’ll expect a great deal of you but in return you’ll be well supported, invested-in and given lots of opportunity to learn and grow as an organisational leader.
We’re particularly hoping to recruit someone from the global majority as our leadership team doesn’t currently adequately represent the communities we serve.
Job description
Job Purpose
The Head of Hospital and Home Services will work with the Director on strategic and operational planning and provide operational leadership for the range of Hospital and Care services delivered by Age UK East London. This role is a fantastic opportunity to be part of significant organisational change, to make an impact at a local level, and ensure that older people’s needs are recognised and met effectively. The purpose of this role is to:
· Take responsibility for the delivery of the Hospital and Home service, ensuring its delivery requirements are met and we are responsive to new opportunities.
· Manage and maintain good relationships with commissioners and professionals in the local health and social care system.
· Lead a programme of structural and cultural change in the Hospital and Home service:
- Review the service staffing and delivery arrangements, assessing which services need allocated staff and which would be better delivered by a central team.
- Introduce processes and embed good practice in case recording, reporting and data collection.
- Motivate and engage a dispersed workforce, developing a supportive and flexible culture with consistent service standards.
- Ensure that older people who are supported by the Hospital and Home team also benefit from the range of AUKEL services and those provided by other local partners.
· Ensure the hospital discharge service, the handyperson service and the home and care (paid for service) work together efficiently and effectively.
· Address performance issues in the Home and Care (paid for service), working with senior colleagues (in communications, finance and HR) to develop a financially sustainable model.
· Work with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development journey.
As the role develops or AUKEL begins delivering new services, the scope of the role may expand. The post holder will need to:
· Use sophisticated interpersonal and influencing skills to build rapport with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals, operational staff, volunteers and service users / patients, and maintain AUKEL’s profile with these audiences.
· Motivate and inspire a frontline staff team, using excellent communication skills, a strong understanding of key issues affecting older people, and familiarity with the commissioning environment
· Ensure the services are run to the contract KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement approach
Summary of Duties - Key Accountabilities & Deliverables
Coordination and Management of service
· Line manage service coordinators, and oversee the good management of all service staff.
· Ensure the service is delivered in line with contractual requirements
· Working with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
· Ensure the team is fully conversant with the organisation’s CRM (currently Charitylog) and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
· Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
· Complete and maintain relevant risk assessments.
· Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
· Support team members to supervise volunteers effectively
· Support implementation of any organisation-wide operational changes
· Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
· Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
· Produce quarterly insight to the Board of Trustees at committee level.
· Monitor compliance in record keeping around key areas
· Continuously review and monitor the service with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
· Lead the development and delivery of current and future commissioned health services in AUKEL.
· Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
· Work with local partners to share best practice and develop opportunities to work together
· Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
· Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
· Work with CE and colleagues to develop new service proposals, to develop the scope and impact of the Hospital and Home team
Leadership and management
· Engage, motivate and inspire the team
· Evaluate and manage overall team and individual performance and wellbeing
· Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
· Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
· Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
· Take a person-centred approach to line management responsibilities
· Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
· Perform other duties in connection with the general work of AUKEL when required
· To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
· To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
· Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Essential Desirable
Experience
Essential
· Of operational service management within Health and/or Social Care within the statutory, voluntary or private sector
· Of strategic service leadership and development
· Of leading change
· Of working with data to monitor outputs, outcomes and reach.
· Of carrying out programme evaluation and report writing.
· Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
Desirable
· Of working in hospital settings
· Of engaging strategically with the local health and care system
Knowledge & Understanding
Essential
· Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
· Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
· Of the current health and care landscape
Desirable
· Expertise in the needs of older people.
· Clinical knowledge
Skills/Attributes
Essential
· Intermediate IT skills
· Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
· Commitment to learning and development and reflective practise.
· Resilience
Additional Requirements
· This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
· Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
We support hybrid working to suit our team. When in the office, the post holder will be mostly based at our office in Plaistow with frequent visits to the 4 hospitals and to our Head office in Bethnal Green.
Salary
Between £41,200 and £46,350 Plus 5% employer pension contribution.
We have recently introduced a salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for contracted hours) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, an enhanced DBS Check and evidence of relevant Qualification.
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption and shared parental leave. We have an enhanced maternity and paternity pay policy based on the length of service.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Menopause and menstrual policy
The policy supports employees in their ability to adequately self-care during their period and menopause, while not being penalised by having to deplete their sick leave.
Open Door policy
The purpose of policy is to encourage open communication, feedback, and discussion about any matter of importance to an employee.
Wellbeing policy
The policy is aimed to promote mental wellbeing among staff and volunteers and tackle the causes of work-related mental health problems.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: Monday the 07th of October at 9am
1st stage interviews: Thursday the 10th (online)
Final interviews: Week commencing 14th of October 2024 (in person)
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department with 2-3 potential slots.
The client requests no contact from agencies or media sales.
ABOUT GLAN
The Global Legal Action Network (GLAN) works with affected communities to pursue innovative legal actions across borders to challenge states and other powerful actors involved in human rights violations and systemic injustice. Our actions address the most pressing instances of human rights concern and they fall within the following themes: War and occupation; accountability and supply chains; environmental and economic justice; and migration and border violence.
Since our establishment in 2016, we have developed legal strategies directly addressing human rights impacts in over 23 countries and territories. Our cases include the successful legal challenge against imports of cotton produced with forced labour in Xinjiang (East Turkistan) into the UK on behalf of World Uyghur Congress and the climate case against 32 European States before the Grand Chamber of the European Court of Human Rights, brought on behalf of six Portuguese youth-applicants.
More recently, we have supported the preeminent Palestinian human rights organisation Al Haq, to rapidly challenge UK weapons exports to Israel due to the risk of these arms being used in violations of international law.
ABOUT THE ROLE
As the Head of Strategic Communications at GLAN, you will spearhead the development and execution of a comprehensive communications strategy that amplifies GLAN's mission and impact on a global scale.
You will lead the strategic planning, implementation, and evaluation of all communications efforts to enhance the organisation's brand, increase public awareness, and support advocacy and fundraising initiatives.
A key part of your role will be to establish GLAN's voice and brand, ensuring it resonates with diverse audiences. You will lead on improving our website and communications style, producing high quality content and ensuring consistent and compelling messaging across all platforms.
By fostering strong relationships with key stakeholders, including the media, partners, and the affected communities we support you will play a crucial role in advancing GLAN's vision to challenge injustice through innovative legal strategies.
Reporting directly to the CEO you will form part of the Senior Leadership Team to drive organisational growth & development; looking beyond your immediate communications responsibilities.
This is an exciting time to join GLAN. We are seeking a Head of Strategic Communications to build an ambitious communications strategy focused on some of the biggest human rights and climate change issues of our time. At this point in time, the team is small with some budget to work with external freelancers, consultants or agencies. We are looking for someone to grow with GLAN; joining us with a communications team of two and developing your team in the years to come. You should recognise that in the short to medium term, the role will involve some hands-on responsibilities until such time that we can expand the team.
KEY RESPONSIBITIES
Communications Strategy
- Align cross-media communication strategies with thematic goals to maximise success across all initiatives. Develop campaign & advocacy communications which will influence change.
- Collaborate with project delivery teams across GLAN to ensure a consistent calendar of communications, highlighting all key areas of work.
- Lead and mentor a high-performing communications and advocacy team, currently including a Campaigns Coordinator.
- Create and manage the departmental budget in alignment with the overall communications strategy.
- Utilise data and insights to map and analyse audience behaviour, informing and optimising communication activities.
- Monitor and evaluate the success of campaigns, tracking performance against strategic KPIs.
GLAN brand
- Oversee the review and redesign of the organisation's website to enhance user experience and engagement.
- Champion and promote the use of GLAN's brand among colleagues, fostering a unified brand identity.
- Develop a strong brand presence and establish comprehensive brand guidelines that reflect GLAN’s core values, emphasising the voices of affected communities in all communications.
Senior Leadership Team (SLT)
- Serve as a key member of the senior management team, contributing to strategic decision-making and organisational planning.
- Represent the organisation externally at events, conferences, and meetings.
- Prepare communications updates and reports to the Board and relevant committees Work with SLT to improve impact measurement across GLAN.
- External stakeholders Be a Face of GLAN; building & cultivating tactical relationships and networks
- Develop a robust relationship management system to enhance engagement with key press contacts, partner organisations, related networks, and other critical stakeholders.
GENERAL RESPONSBILITIES
- Undergo ongoing training to stay updated with changes and new developments in the legal field.
- Always conduct yourself in an ethical and professional manner. Adhere to all company policies and procedures.
- Undertake any other reasonable task or duty as may be assigned by the Director, Chief Operations Officer, Senior Lawyers or Board of Trustees.
POSITIVE ACTION STATEMENT
We regret that GLAN’s workforce is currently not representative of society. We seek excellence in our team, and we are aware that in not attracting diversity, we are missing exceptional candidates. We are looking to expand on the range of experiences and perspectives of our colleagues, as we believe this will better serve the people we represent. We especially invite applications from those with knowledge of the language, culture, and political environment of countries in the Global Majority, particularly those in which we currently work.
BENEFITS
You are likely to join the Global Action Network because you are passionate about our work. But here are some other great reasons to work with us:
- Salary £50,000 - £55,000
- Home working
- We’ll enrol you in a pension scheme, with 3% contribution from GLAN if you put in at least 5%.
- We have access to an Employee Assistance Programme.
- 25 days annual leave, plus bank holidays and three days gifted between Christmas and New Year
- Enhanced maternity, paternity & adoption pay
- Enhanced compassionate & bereavement leave
- Paid wellbeing leave
- Access to co-working spaces
- Homeworking allowance (as per HMRC guidelines)
- Potential for sabbatical leave to support staff who wish to take time away from work to pursue travel, study or other personal life changes
QUALIFICATIONS
A degree or equivalent professional experience in a relevant discipline.
EXPERIENCE
Essential
- At least 5 years’ experience in a senior communications position with overall responsibility for organisational strategy design and delivery
- Experience in developing and implementing campaign based communications strategies, advocating and influencing change Line management and team development including KPI setting in line with strategy
- Brand identity and development Experience of maximising campaign success and creating compelling media assets on a small budget
- Experience of monitoring and evaluating multichannel communications and presenting this data as a tool to optimise communications
- Experience working with external agencies
Desirable
- A progressive communications style empowering the communities we support.
SKILLS & KNOWLEDGE
Essential
- Excellent verbal, written and interpersonal communication skills, with the ability to communicate and tailor content effectively for different formats and audiences and with high levels of accuracy and attention to detail
- Proven ability to meet tight individual and group deadlines and to manage one’s own workload through effective prioritisation, time management and organisational skills
- Excellent interpersonal skills
- Ability to spark collaboration with external and internal stakeholders
- Works well to deadlines
Desirable
- Experience of developing communications strategies for small NGOs
- Experience of, and interest in human rights and environmental issues
SPECIAL REQUIREMENTS
GLAN is a homebased organisation. It is expected you will have an appropriate space, free from distraction, to carry out your duties. You will be required to attend semi-regular meetings & events.
GLAN VALUES
GLAN has a set of core values. As a Lawyer you would be required to uphold these values through some of the examples below:
Community Centred
- Ensure effective development & delivery of communication strategies & plans that contribute to our vision and mission, ensuring our communications feature the voices and issues faced by the communities we support.
Partnership Focused
- Building and maintaining key relationships internally and with press, partners, networks and communities.
- Experienced in coordinating communication campaigns with external networks.
Radical
- Committed to deep, systemic change rather than superficial fixes both in how we work and how we run our organisation.
- We strive to dismantling systems of oppression that perpetuate racial and class inequalities within our organisation and the communities we serve.
Creative
- Bold, innovative, and creative in the identification, development and communication of our work.
Tenacious
- Build long term case strategies to persist in awareness raising and maximising support for our cases.
The client requests no contact from agencies or media sales.
Are you ready to lead a finance team in a dynamic, purpose-driven environment?
Challengers is looking for a passionate and experienced Head of Finance to join our Senior Leadership Team, taking the helm of our finance operations and supporting our mission to transform the lives of disabled children and young people through the power of play.
Who We Are
At Challengers, we break down the barriers to play and make it possible for every disabled child and young person to play and have fun, without limits. Our mission is to transform the lives of disabled children, young peopleand their families through the power of play, to reach our vision of A world where all children and young people can play together, freely.
What We Offer:
- Generous Holiday Package: 31 days, including bank holidays, with additional days for long service. Plus, after your first year, your birthday off!
- Work-Life Balance: We value work-life balance and aim to support our teams in delivering the best outcomes for both those who use our services and our staff
- Free Training: Opportunities to expand your skills, including courses in Disability and Inclusion Awareness, Safeguarding, First Aid, Makaton, and more
- Free DBS: We cover the cost of DBS checks for all employees
- Pension & Healthcare: Access to a NEST pension scheme and a health cash plan through Simply Health
- Career Breaks: Available after three years of service, subject to approval
About the Role
As the Head of Finance, you will oversee all financial operations, ensuring the smooth running of the finance function with support from two Finance Officers. This is a pivotal moment to join Challengers as we embark on a new strategic journey, aiming to reach 1,000 families and deliver 100,000 hours of life-changing services for disabled children and young people.
You will work closely with various stakeholders, including trustees, parents, carers, auditors, and statutory funders. Your leadership and expertise will help drive our financial strategy as we work to expand our reach and impact.
Key Responsibilities:
- Oversee day-to-day finance operations and provide strategic financial insight
- Prepare annual accounts, manage audits, and ensure compliance with regulatory bodies
- Lead budgeting, forecasting, and financial analysis to support the organisation's growth
- Manage IT infrastructure, ensuring robust data security and GDPR compliance
- Lead and develop the finance team, fostering a culture of collaboration and excellence
About You:
- You are a qualified accountant with at least three years of experience in a senior financial role
- You bring strong expertise in financial analysis, budgeting, and preparing annual accounts
- You are a seasoned leader with proven experience in managing small teams and working collaboratively with diverse stakeholders
- You possess excellent skills in financial modelling and database management, particularly in MS Excel
- You have experience in managing IT infrastructure and ensuring compliance with data security protocols, including GDPR
- You are passionate about the not-for-profit sector and have a deep understanding of the challenges faced by disabled children and their families
Other Job Details:
- Location: Guildford or Farnham office, with flexible remote working options
- Salary: £47,000 - £60,000
- Hours: Full-time (35 hours per week)
- Reports to: Chief Executive
Application Details:
- Closing Date: 30th September 2024
- Interview Dates: 2nd - 4th October 2024
Join us in making a lasting difference for disabled children and their families. Apply today to be part of something truly special, by submitting your CV to the link provided & we will be in direct contact.
Goodman Masson are working with a fantastic housing association to recruit for their Head of Finance.
Location: Chelmsford
Salary: £90,000
Onsite requirements: 1 day a week
Key Responsibilities:
- Ensure timely and accurate financial statements and management accounts.
- Collaborate with senior leadership to align financial control initiatives with organisation's strategic goals
- Develop and maintain robust controls, ensuring compliance with financial regulations and standards.
- Lead external audits and manage regulatory compliance.
- Oversee tax compliance and planning, including VAT and corporation tax.
- Lead budgeting processes, providing financial analysis and insight.
- Responsible for the collaboration with internal teams, offering data-driven financial insights to support decision-making.
- Implement Finance-related SLAs and KPIs to measure team effectiveness.
- Support and deputise for Finance Director when needed
- Optimise finance systems and drive continuous improvement in processes.
- Strong leadership skills; mentoring and develop a high-performing finance team.
Skills & Qualifications:
- Professional accounting qualification (ACA, ACCA, CIMA, or equivalent).
- Proven experience in financial control, audit, and compliance.
- Strong leadership and business partnering abilities.
- Strong experience in tax planning and compliance, particularly VAT and corporation tax.
- Expertise in budgeting, forecasting, and financial reporting systems.
- Ideally background within housing
- Minimum of 5 years in a senior financial role, with experience in leading finance functions.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Prospectus is excited to be working with a leading adult social care charity in their search for a Head of Finance, who will lead the Finance Team, providing strategic financial leadership and management to ensure financial health and long-term sustainability.
This is a full time, permanent role offered on a remote basis with occasional travel to the London office.
Reporting directly to the Director Finance and Corporate Resources, the Head of Finance will provide strategic leadership to the Finance Team, overseeing all aspects of the organisations day-to-day financial operations, including all income, expenditure, and balance sheet accounts, ensuring compliance. Furthermore, you will act as a Finance Business Partner, leading and directing meetings with budget holders monthly, to review, monitor and manage the organisations financial position and performance, providing strategic financial insights and advice, reporting on budget variances to the senior leadership team.
To be successful, you will have excellent financial management and analytical skills, with the ability to interpret and explain complex financial information, the ability to work collaboratively with a diverse range of stakeholders and excellent communication and interpersonal skills, including the ability to explain financial processes to non-financial staff.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply please, submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
Head of Children and Young People’s Service
36 hours per week, part time also considered
Salary: £43, 000 - £46, 000 depending on qualifications and experience
(Mileage to be paid at 45p per mile)
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.
An exciting opportunity has arisen to join our Senior Management Team, and lead our Children and Young People’s Service. The service helps children, young people and families to thrive, by providing a variety of vibrant and impactful services including the Habilitation Service on behalf of the Local Authority.
Principal accountabilities:
1. Provide overarching leadership, and management, to the Children and Young People’s Service (CYPS).
2. Lead, in collaboration with the CYPS Operational Manager, the Surrey County Council contract for Habilitation services ensuring that the Key Performance Indicators are met and reported on, in line with the contractual obligations, and that the contract is secured for the future.
3. Lead, in collaboration with the CYPS Operational Manager, the CYPS Service Facilitator and others, the delivery of outputs and outcomes of a number of grant funded services.
4. Ensure policies and procedures are followed at all times, and to ensure appropriate risk assessments are conducted and maintained.
5. To be the designated Safeguarding Lead for Children and Young People for the charity, working closely with Surrey Safeguarding Children Partnership and other organisations such as Surrey Youth Focus, and internally with the Designated Safeguarding Lead for Adults.
6. To plan and manage the departmental budget for the Children and Young People’s Service, making best use of resources at all times to achieve maximum impact for the people we support across the organisation.
7. Regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required.
8. Line management of the CYPS Operational Manager, the Children and Young People’s Service Facilitator, and a number of other direct reports.
9. Support and supervise the team of staff and volunteers to ensure that they perform and work to the agreed standards and in line with our organisational values.
10. Conduct annual appraisals and identify training needs within the team to meet all national standards.
11. Work with the CYPS Operational Manager to succession plan, and manage the training and development of Trainee Habilitation Specialists to ensure the charity is well resourced.
12. Provide information, support and advice for children with vision impairment/ Multi-Sensory Impairment and their families /carers.
13. To develop the service to include children and young people who are Hard of Hearing or Deaf, and their families, working in partnership with other organisations to ensure we add value.
14. To share responsibility for the Charity’s operational decision making with other senior managers.
15. To oversee the management and maintenance of the contract for Children’s statutory register of vision impairment.
16. To work in partnership with internal teams, such as fundraising and communications, to ensure the Children and Young People’s Service is well resourced, and always in line with the charity brand.
17. To develop and manage external partnerships as required
KNOWLEDGE/SKILLS/QUALIFICATIONS
Desirable
- Graduate Diploma in Habilitation and Disabilities of Sight (Children and Young People) or equivalent qualification which specifically meets all the learning outcomes arising from the ‘Quality Standards – Delivery of Habilitation Training (Mobility and Independent Living Skills) for Children and Young People with Visual Impairment (2011)’: Qualification Participant Learning Outcomes.
- Registration with relevant professional body.
- First Aid Certificate (if the successful applicant does not already hold this, they will be required to complete it before starting in post)
- Level 3 Safeguarding qualification (if the applicant does not have an in-date certificate they will be required to complete this before starting in post)
- Communication skills for working with people who are Deaf, or those with Dual Sensory Loss e.g. clear speech, block alphabet, deafblind manual, BSL
Essential
- Extensive experience of working with children, young people and families
- Extensive work history in roles that include the overarching responsibility for Safeguarding children and young people as a Designated Safeguarding Lead
- Leadership experience including leading a Multi-Disciplinary Team
- Excellent line management skills
- Excellent Communication Skills
- Excellent IT skills including Microsoft 365 and a range of databases
- Excellent communication skills
- Basic counselling skills e.g. listening, reflecting, summarising
- Experience of working with Social Care and/or the NHS in either an operational or commissioning context
- Experience of managing risk
We can offer you:
· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)
· Investment in your development
· Access to an Employee Assistance Programme
· Pension contributions 6% matched with the Pensions Trust
· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses
· Wide range of training opportunities suitable for your role
· A staff rewards programme
· A growing range of other staff benefits
· A vibrant and friendly team!
An Enhanced Disclosure and Barring Service will be required which we can arrange.
The client requests no contact from agencies or media sales.