Head Of Service Delivery Jobs

NYAS provides independent monitoring services nationally which aims to ensure that all residents within homes are safeguarded and have their wellbeing promoted at all times. This service provides regular reports which are a reliable source of external monitoring to ensure that the provision has the leadership and resources as well as skilled and supported staff to meet the needs of each resident. The monitoring will also ensure residents are provided with a safe environment which promotes their wellbeing.

We are looking for a new Service Manager to work alongside our current Service Managers to co-lead and be responsible for the delivery and development of the service which includes the management of staff and contractors. You will work to ensure that the service is delivered to a high standard and is within budget.

You must have knowledge and experience of residential care for children and adults plus experience with quality assurance.

This is a home-based role however, there is an expectation with the needs of the role to travel nationally with occasional overnight stays and attend NYAS offices as required. There is also a minimum expectation of quarterly travel to meet with commissioners.

For more information, please view the below attached job description below.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the job description attached. Requirements include:

• Substantial proven practice experience in delivering direct work to children, young people and adults at risk in a social care setting, preferably residential
• Knowledge and experience of writing and quality assuring reports for regulatory bodies
• Considerable experience of the supervision of staff
• Knowledge of the legal and policy frameworks for children, young people and adults at risk in residential care and how this applies to the role
• Ability to maintain professionalism at all times
• Ability to communicate effectively.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

We reserve the right to close this vacancy early once we receive a high number of applications.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Lived Experience Facilitator - Service User Network (SUN)
Post no: 598
Working base: Mind BLMK - Luton Wellbeing Centre
Area covered: Bedfordshire and Luton (SUN offers a combination of online and face to face groups).
Hours: 21 hours per week. Monday – Friday (3 or 4 days to be negotiated)
Working pattern: Tuesdays 9.30am – 5.00pm (7 hours) Remaining 14 hours to be negotiated depending on service need (within the hours Monday – Friday, 9.30am – 5.00pm)
Contract: Permanent
Salary: £25,147.00 per annum FTE (£14,272.62 per annum Actual)

About the Service User Network (SUN)

The SUN is an open access model of community-based facilitated group peer support for people experiencing complex emotional needs associated with complex trauma and/or a diagnosis of ‘personality disorder’. The SUN aims to help people develop effective ways of coping, reduce emergencies and improve access to appropriate services.

Those accessing the SUN may or may not have a formal diagnosis of personality disorder. Group members will have experienced longstanding emotional difficulties, isolation and may demonstrate patterns of behaviour that may not be helpful in the longer term.

About the Role

Fundamental to creating empowerment and engagement in the SUN Project is the therapeutic community principle, that the effectiveness of the service depends upon engaging group members in the task of running, delivery, development and evaluation of the service. The utilisation of SUN members’ own resources and expertise is integral to the SUN model of peer support.

SUN Facilitators will have their own lived experience of complex emotional needs associated with a diagnosis of ‘personality disorder’ and will be able to demonstrate their recovery journey. They will work closely with mental health practitioners from ELFT (East London NHS Foundation Trust) to deliver regular Service User Network (SUN) groups in different community-based locations in Bedford, Central Bedfordshire or Luton. Full training in the SUN model, and weekly supervision by a Psychotherapist / Psychologist, will be provided for all team members.

Facilitators will work to develop and support the therapeutic community principle of the SUN model and the effectiveness of the service through engaging group members in the task of running, delivery, development, and evaluation of the service. The utilisation of SUN members’ own resources and expertise is integral to the model of peer support upon which the SUN groups are based.

SUN facilitators will have regular supervision and support in this role along with appropriate training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Thursday 1st August 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Exeter Students’ Guild 

Head of Organisational Development 

Salary: £53,000 to £60,000 (pro-rated) 

Location: Exeter  

Contract:  Permanent – between 21 and 35 hours per week (our preference is 0.6 FTE, 21 hours; however, we are open to exploring a range of working patterns)   

Are you a values-driven organisational development professional looking to play a crucial role in the smooth running and continued development of a busy Students’ Guild? We are looking for someone eager to help us become a sector-leading organisation dedicated to helping students love Exeter and ensure every person in the Guild is working towards that mission. 

About the Students’ Guild 

We are privileged to represent and enhance the experiences of over 26,000 students at the University of Exeter. As an independent charity, we offer a wide range of opportunities, services, and support to help students get the most out of their time at university. Our vision is to empower students to take their place in the world and make a positive difference. We pursue our purpose through the following: 

• Influencing the Exeter student experience to ensure it is both a high quality, value-for-money experience for all students and transforms their lives.

• Collaborating with students to ensure there is a supportive, inclusive, empowering and enriching community at Exeter for every student. Students are proud of Exeter and feel they belong to the community here.

• Connecting Exeter student life to the wider world, ensuring that both whilst studying and beyond that, Exeter students and graduates are networked and connected. 

Based across one of the most beautiful university campuses in the UK, the Guild offers a flexible, supportive and collaborative working environment and has a huge appetite for innovation and new ideas. 

About the Role 

As the Head of Organisational Development, you will be a key member of our Senior Management Team, supporting the CEO and elected Officers in shaping the Guild's future.

We are looking for someone who: 

• Leads and manages initiatives spanning People, Culture, Operations, IT, facilities, and Health and Safety. 

• Empowers and collaborates with Guild managers, dedicated to our Business Partnering model and fostering strong university relationships. 

• Cultivates a culture that prioritises outcomes and people, guided by our charity-based values, and is focused on removing barriers for students. 

The Guild offers an excellent benefits package, including 27 days holiday plus bank holidays & winter closure, paid time off to support with caring responsibilities & volunteering, sustainable travel incentives, a confidential employee advice service, well-being days, discounts via Perkbox and up to 6% employer pension contributions. 

The Guild has a genuine commitment to creating a diverse and inclusive workforce, and people with a diverse range of skills, backgrounds and experiences are encouraged to apply. 

How to apply:  

Key Dates

Closing Date: 12 pm on Monday 19th August  

First Stage Interviews (Remote): Wednesday 4th September  

Final Interviews (In-person): Wednesday 11th September     

Please click on ' How to Apply' to view the Candidate Information Pack with the link to apply for this role.

For an informal conversation about the role and application process, please get in touch with Nida Ashraf at Atkinson HR Consulting.

We have an opportunity for a Customer Specialist Manager - Housing to join our team in Newbury. 

It's a fixed term role until the end of September 2025 with a starting salary of £42,000 - £50,000 per year depending on experience. 

We have a hybrid approach to work where you'll share your time between the office and home to ensure a positive work / life balance.

The role

As a Customer Specialist manager you'll be leading, motivating and empowering your team to deliver advice and outcomes to customers with complex housing issues. This will include all tenancy related matters including domestic abuse, anti-social behaviour, safeguarding, tenancy changes, fraud and rehousing.

You'll ensure that the team provide prompt responses, looking for first time resolutions and taking ownership of cases from end to end.

You'll actively engage and build strong relationships with key stakeholders including statutory agencies and Local Authorities. Working collaboratively with our other specialist teams, Customer Service Management Centre and Locality teams, you'll work towards delivering our Corporate Plan and Customer Vision.

What you'll need:

You'll need to demonstrate a high level of housing expertise, including knowledge around anti social behavior, safeguarding, tenancy and neighbourhood management and an understanding of legislation. Ideally, you'll have previous experience leading a specialist team.

You'll also have:

• Evidence of achieving excellent customer service outcomes in a complex environment
• Strong communication and listening skills
• Experience of coaching and managing a team, inspiring them and optimising performance
• Excellent stakeholder management experience, with an ability to engage with both internal and external colleagues
• The ability to use systems and data to assess impact and inform focused solutions

What we can offer you

As a member of the Customer Specialist Team you'll be part of a collaborative, motivated and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

International Committee of the Red Cross

UK & Ireland Regional Delegation 

Head of Policy and Humanitarian Affairs – Job Share (60% FTE) based in our London office, United Kingdom

About us

Set up in 2003, the London regional delegation focuses on pursuing humanitarian diplomacy and facilitating ICRC operations in the field. Through contact with the British and Irish governments, armed forces and members of civil society and other relevant parties, the ICRC seeks to influence policy and decision-making, so as to bolster support for IHL and principled humanitarian action. The ICRC works with the British Red Cross and the Irish Red Cross in various areas, notably to promote IHL and the international Red Cross Red Crescent Movement.

Our Diversity Commitment

ICRC celebrates diversity and we strive to make inclusion part of what we do every day.  We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination and we are committed to creating a diverse, multicultural environment.

Applicants with protected characteristics are strongly encouraged to apply.

About the role

The Head of Policy and Humanitarian Affairs manages a small, dynamic team based in London, who work with colleagues across the delegation and around the world to support its main objectives: (i) to contribute towards enabling ICRC action to protect and assist people affected by armed conflict and other situations of violence; (ii) to influence the debate and secure improved decision-making on issues relevant to conflict, humanitarian action and international humanitarian law.

Reporting to, and working as adviser to, the ICRC Head (and Deputy Head) of Delegation, the Head of Policy and Humanitarian Affairs develops and oversees the implementation of the delegation’s policy and humanitarian diplomacy strategy in the UK, ensuring it is in line with the ICRC’s overall strategy. They are a member of ICRC’s global network of policy and humanitarian advisors, interacting regularly with the Policy and Humanitarian Diplomacy Divisions/Units at headquarters as well as with delegations around the world, supporting ICRC’s humanitarian diplomacy and policy dialogue. This is a role which requires working collaboratively and at pace on a wide range of issues relevant to the mandate of the ICRC and its global operations.

The Head of Policy and Humanitarian Affairs works closely with the British Red Cross ensuring optimal impact of the Red Cross Red Crescent Movement’s policy and humanitarian diplomacy objectives.

This is an outward facing job, representing the ICRC at public events, with UK Government, Parliament and the wider humanitarian sector.

For a detailed role description, please refer to the accompanying Head of Policy JD.

Person specification (qualifications, skills & experience required)

Essential

• Master’s degree in a relevant subject;
• Strong experience (indicative 10+ years) in humanitarian policy advocacy, diplomacy, conflict analysis and/or a relevant policy position;
• Strong understanding of the UK political and policy environment, with a solid grounding in security, defence and humanitarian issues.
• Knowledge and experience of working in – or with - UK Government, as well as humanitarian/development organizations and think tanks;
• Excellent written and spoken English. French or other second language a plus;
• Proven experience in networking and influencing;
• People management and leadership experience;
• Confirmed analytical, negotiation and presentation skills.

Desirable

• A solid understanding of the Red Cross Red Crescent Movement;
• Prior field experience with the ICRC or another humanitarian/development organization;
• Foundational knowledge of International Humanitarian Law (IHL);
• A good grasp of the impact of new technologies on conflict and humanitarian action.

Further Details

This post is part of a job share and will be offered as part-time (21 hours/ 3 days per week) resident appointment based in our London office. Your job-share partner also works 3 days per week, with one crossover day. The appointment will be offered on an open-ended contract from the beginning of October 2024 (or as soon as a start date is feasible).

The Head of Policy post receives a salary at C2 ICRC London grade and it will be pro-rata for this 3 day part time role (60% FTE); the salary scale below is indicative of the full time equivalent (100%)

(the final salary upon offer will be dependent on the successful candidate’s previous experience and relevant qualifications):

ANNUAL BASE SALARY £ (GBP)

Tier 1               Tier 2                   Tier 3

Min      Max      Min       Max       Min        Max

81,553 92,621 92,621 108,122 108,122 125,826

We currently operate on a hybrid office/homework basis, and there is an option to work from home for part of the week.

Salary: London Living Wage £25,643 p.a. FTE

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

About the Role:

· Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.

We are particularly looking for individuals at the start of their career interested in either:

· Working directly with young people within our Delivery Team

· Learning more about how a charity works and the systems and processes that maximise our impact as a charity within our Central Resources Team

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

As a Central Resources Team Intern, your key duties and responsibilities could include:

· Supporting the team to effectively implement and manage Construction Youth Trust’s central programmes, including work experience. You'll work closely with our hub delivery leads to meet our internal goals and the expectations of our funders.

· Supporting the team to manage and improve processes for managing employer relationships and connecting young people with job, apprenticeship, and work experience opportunities. You'll be supporting centrally run initiatives to ensure we can consistently and effectively link young people to valuable employer and partner opportunities.

· Supporting the team to develop new systems and processes to enhance our centrally managed programmes, ensuring they meet the expectations of our funders, partners and the needs of our beneficiaries.

· Supporting the team to generate income by encouraging our industry partners to become financial supporters of the Trust’s important work.

About You

What we’re looking for in our new Intern(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

About Us

Construction Youth Trust is a forward-thinking charity whose mission is to help young people reach their full potential and take their first steps towards a rewarding working life. We prepare young people for the world of work, support them to build their skills and confidence and, through our wide industry networks, connect them with opportunities and employers aligned with their individual strengths and interests. We prioritise young people from disadvantaged backgrounds, under-represented groups and those facing significant barriers to work.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year plus Bank holidays (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year.

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Please indicate if your preference would be to work as part of our Delivery Team directly supporting young people or to work as part of the Central Resources team working on our external relationship management, systems, data, administrating programmes such as work experience etc.

Previous applicants need not apply.

We reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Closing date: 30th August 2024. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate/s is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role via the Charity Jobs application process.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Service Coordinator (Mental Health and Wellbeing)
Post no: 606
Working base: Bedford Wellbeing Centre, Woburn Rd, Bedford
Hours: 12 hrs per week
Working pattern: 2 days per week tbc (Monday – Friday), 6 hrs per day (10.00am – 4.00pm)
Contract: Fixed term until 31st August 2025
Salary: £24,720 per annum FTE (£8,017.30 per annum Actual)

About the Role

This role offers an exciting opportunity to join our Bedford Mental Health Prevention service for adults which aims to improve people’s mental wellbeing, raise aspirations and enhance confidence.

As Service Coordinator you will be responsible for implementing working recovery models and coordinating the operational plans for the service to ensure that people are able to manage their mental health, move through their recovery journeys and achieve positive outcomes.

Along with coordinating service delivery to meet its aims, objectives and Key Performance Indicators, you will also line manage the service Recovery Workers and lead on recruitment, onboarding and management of volunteers in the service.

Additionally you will conduct assessments of individual’s suitability for the service, leading on more complex cases and guiding people through the range of available interventions that can support them to achieve the outcomes that matter to them.

In addition to managing the day-to-day delivery of the service you will also contribute to the direct provision of the service by leading and facilitating group sessions where needed and by offering informal 1-2-1 mental health and wellbeing support that reduces the chance that people will fall through gaps, be isolated and ensuring the right support and the right time that manages a range of needs.

You will lead opportunities to support events in the community to raise awareness of our services and to build links with local organisations and agencies.

You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them. SUN facilitators will have regular supervision and support in this role along with appropriate training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Friday 2nd August 2024

Please note: We reserve the right to close this advert early if enough suitable applicants apply

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Director of Services

We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.

You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.

Position: Director of Services

Location: Hayes, London

Salary: £55,000 per annum

Hours: Full-time - 35 hours per week

Contract: Permanent

Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer

Closing date: Midday, Monday 5th August 2024

About the role:

As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).

You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.

You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.

Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.

Your key responsibilities will include:

• Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
• To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
• Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
• Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
• Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
• To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
• To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
• Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.

About you:

To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.

Essential skills and experience include:

• Educated to Degree level or equivalent, or substantial successful senior management experience.
• Proven experience as an inspirational and successful leader of teams of staff and volunteers.
• Substantial experience in effective management of time, tasks and projects.
• Demonstrable experience of working within and/or influencing change in health and social care services.
• Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
• Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
• Knowledge and understanding of local health and social care structures.
• Excellent written and verbal presentation skills.

If you feel you have the necessary skills apply today!

The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

About the organisation:

Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.

Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.

Contract: Permanent
Location: Home-based, but with on-site meetings
Reporting to: Chief Executive Officer
Hours: Full-time – 35 hours per week. A 50:50 job share may be considered.
Salary: In the range £36,400 - £40,200 depending on experience

Background
Evolve is a Cambridgeshire-based charity (a CIO), founded in 1978, which provides affordable mental health counselling to adults in Cambridgeshire and surrounding counties. We deliver talking therapies to adults – online and in person. The Evolve counselling community is made up of around 50 qualified practitioners working part-time at donated or subsidised rates. Our service delivers around 500 counselling sessions per month to a broad range of individuals, many of whom would not otherwise be able to access counselling support. Evolve also provides supervision, reflective practice, critical incident support and mental health awareness and related training to organisations.

Main purpose of the job
The Head of Counselling works with our counsellor members and executive team to ensure that Evolve is the local counselling charity of choice - managing existing client relationships and service contracts, as well as seeking and securing new business. They are responsible for the clinical leadership of our counselling and related services to clients, and for supporting, motivating, and managing our counsellor members.

About the candidate
The successful candidate will be an appropriately qualified and experienced individual who has leadership expertise, with the ability to engage with colleagues, trustees, counselling clients, organisational contacts and other stakeholders. They will have demonstrable experience of delivering a high-quality service in line with ethical standards and good practice, monitoring and evaluating impact and outcomes, as well as identifying and implementing, alongside other members of the executive team, service development/improvement and growth initiatives. They should also have a good understanding of the commercial considerations of managing a counselling service, and have experience of successful funding proposal/ bid writing and delivery.

KEY RESPONSIBILITIES

Clinical Management

• Overall responsibility for incoming referrals and allocations as well as ongoing management of clients and any waiting lists.
• Monitor the balance between counsellor capacity and client demand. 
• Provide leadership and support to the counselling members.
• Be the first point of contact for clinical advice and enquiries.
• Ensure the quality of provision to clients and the care of counsellors.
• Lead on revising, updating of existing, and writing of new, clinical policies and procedures to ensure compliance with charity standards as well as ethical and legal standards.
• Liaise with the CEO as Designated Safeguarding Lead, taking responsibility as the Counselling Safeguarding Lead. This includes ensuring that Evolve adheres to local and national guidelines for safeguarding and that issues relating to client risk are appropriately dealt with.
• Oversee counselling members’ health and safety including lone working and risk assessment.
• Manage and respond to complaints in line with Evolve’s procedures.
• Monitor, implement and ensure clinical service compliance with GDPR standards.
• Report on clinical service performance and attend Trustee Board meetings as required.

Training and development

• Ensure that all counsellors have the appropriate training, experience, and specialist knowledge required to support Evolve clients, including identifying training and development needs.

Recruitment

• Lead the recruitment of new counsellors, including interviewing potential new members as well as clinical induction and training of new counsellors.
• Oversee the annual membership renewal process, ensuring all members are compliant with Evolve requirements.

Monitoring and impact analysis

• Take responsibility for client feedback, ensuring comments are reviewed and acted on as appropriate.
• Compile reports and impact analysis as required, for internal and external stakeholders.

Business Development and General requirements

• Work alongside the CEO and executive team to represent Evolve and promote awareness of Evolve’s services along with the importance of mental health awareness and support. Provide clinical and commercial input to funding proposals and/or new service developments.
• Participate in Evolve’s committees, support work with the Trustee Board, and through events for the membership, to shape the future development growth and sustainability of Evolve Counselling CIO.
• Build and maintain effective external professional networks within Evolve’s operational areas.
• Work closely with the Administrator to ensure all data regarding members and clients is up to date, appropriately recorded and in line with Data Protection guidelines.
• Provide input to Evolve’s website and social media presence and other marketing channels, suggesting and writing content for posts and resources as required.
• Ensure effective partnership working with those charities and other organisations with whom Evolve collaborates.

The above list of responsibilities is not exhaustive, and the post-holder may be required to carry out such other duties as required from time to time on-site and working from home which are broadly consistent with the status of the post within the charity.

PERSON SPECIFICATION

Education, Qualification and Training

• Degree level or minimum level 4 Diploma qualification in Counselling or Psychotherapy.
• Diploma in Clinical Supervision (or equivalent professional qualification).
• BACP accreditation, or equivalent professional status.

Core competencies

• Service planning and project planning/delivery – drive for completion.
• Problem identification and resolving – a ‘solutions’ focus.
• A client focus - negotiation for mutually beneficial results (clients/colleagues).
• Nurturing improvement and innovation – researching and making informed decisions. 
• Inspiring others – forging a cohesive and motivated membership.

Essential requirements

• A minimum of five years post-qualification clinical experience.
• Extensive experience of recruiting, leading, and motivating a diverse team of counselling practitioners, including providing clinical support, reviewing performance, and project/change management.
• Significant experience Clinical Supervisor, supervising qualified counsellors on a group, or individual, basis.
• Extensive knowledge of the legal and ethical frameworks that relate to the counselling profession.
• Considerable experience in safeguarding individuals and management of clinical risk.
• Strong professional and clinical judgment.
• Ability to work effectively and collaboratively as part of a diverse team, whilst retaining the flexibility  to work independently and the ability to build positive relationships with a range of internal and external stakeholders
• Excellent communication and interpersonal skills including presentation skills as well as the provision of executive level reports.
• Ability to convene and lead committee work, preparing and running to agendas and guiding groups to positive outcomes and consensual decisions.
• Demonstrable understanding of the charity or voluntary sector.
• Experience of costing, pricing, and monitoring financial performance of services, including knowledge or experience in forecasting and budgeting.
• Excellent IT skills including use of MS Office. 
• Experience in the use of a clinical case management system, including analysis and presentation of clinical data, and accurate client billings.
• Experience in the planning and successful delivery of service improvement/development initiatives.
• The ability to be flexible and respond reasonably to the needs of the CIO.

Desirable qualities

• Knowledge/experience of statutory mental health services.
• Clinical leadership experience in more than one organisation and across modalities/specialities. 
• Experience of providing clinical and commercial input to successful funding bids, including subsequent delivery.
• Knowledge of the local East of England mental health and voluntary/charitable service community, including a willingness to represent Evolve locally as required.
• Ability to support a social media presence that represents and promotes the service.
• Ability to create and plan promotional events.

PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK

We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:

• developing and implementing service strategies and plans
• acting as the designated safeguarding lead
• driving equity, diversity, and inclusion internally, and in the way we deliver our work
• collaborating on service evaluation, measurement and reporting
• liaising with funders and supporting fundraising efforts
• representing CAAS externally

The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.

Salary £50k FTE.  Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.

Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.

Terms: Permanent role

Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.

Job Summary

CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.

As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.

The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.

The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.

There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.

Key Responsibilities – Strategic and Organisational

· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.

· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations

· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.

· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.

· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.

· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.

Key Responsibilities – Impact

· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.

· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.

· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.

· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.

· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach

· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.

Key Responsibilities – Operational Management

· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.

· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.

· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.

· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.

· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.

· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets

· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.

· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.

· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.

Key Responsibilities - Financial

• To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.

• To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders

• To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.

• To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.

• To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.

• To understand the funding requirements of all projects, and ensure projects happen on time and within budget.

Key Responsibilities - Relationship Building

• To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users

• To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.

• To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.

Other Responsibilities

To carry out other tasks appropriate to the post and as agreed with the CEO

To actively participate and undertake training and development of self and others.

To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.

· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team

· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.

· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.

· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware

· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.

· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.

Person Specification - Desirable

· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management

· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.

· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.

· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.

· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.

· Flexibility: Willingness to work flexible hours if required to meet organisational needs.

· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced DBS disclosure.

To Apply

PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST

About the Role

We have a fantastic opportunity to join Sense's engagement team at this exciting time, as Head of National Events. You will be leading the National Events team to deliver against Sense’s ambitious strategy, inspiring and supporting the team. This Includes: 

• Support of a £1Million plus London Marathon Event
• Support the Event Managers in delivering 2 new bespoke events 

You will drive the creation of a national events strategy to ensure a balanced portfolio of challenge events and support innovation, and creative thinking to further drive income growth and lifetime value across the events portfolio at Sense, delivering impact for people with complex disabilities. 

Key Responsibilities

Leadership

• Lead, motivate and inspire the Events team, a team of 4 at present
• To carry out the relevant people management for the team including recruitment, annual appraisals, motivating performance, management of sickness absence and, where necessary, applying HR policies and procedures
• As part of the Engagement Leadership Team, work with peers to provide inspirational leadership to the broader Engagement Directorate
• Collaborate with colleagues across the Engagement Directorate and wider organisation including Digital, Trading, and Volunteering, to deliver fully integrated supporter engagement activities
• There will be a requirement for travel and to work unsociable hours at events with occasional overnight stays in the UK

Strategy development and implementation

• Lead on the development of a National Events' three-year strategy and operational plan to drive growth and create a balanced portfolio of Event offerings
• Oversee the delivery of in-year National Events plans including all marketing and stewardship activities to ensure budgets and targets are achieved
• Manage the Events budgets, ensuring net income is achieved and appropriate mitigation plans are in place where necessary
• Review and interpret research and data to make evidence-based decisions that improve activities within the Events portfolio 
• Produce regular reports on progress against the strategy with the delivery of key performance indicators for the Associate Director of Public Fundraising, Group Director of Engagement, CEO, Executive Team, Trustees and other stakeholders as required
• Contribute to the development of the Sense brand by ensuring consistent delivery of high-quality supporter engagement materials that are accessible to all
• Contribute to the development and implementation of the Engagement strategy, ensuring supporters are inspired to actively participate in helping improve the lives of people living with complex needs

Strategic delivery and innovation

1. Strategic leadership of the events function, focusing on impact, delivering against our strategy and ensuring financial stability
2. Lead and oversee the delivery of the in-year and three-year Events strategy.
3. Identify opportunities for the development of the Events strategy through new events, partnerships and products.
4. Be an active member of the Events team, attending events and activities where needed.
5. Lead on product development activities for key areas of opportunity including mass participation products and virtual events.
6. Encourage a culture of innovation and constant improvement in the team.
7. Cultivate and manage strategic relationships with key external suppliers and supporters where identified. 
8. Person specification

Person Specification

Essential

• Extensive experience in managing challenge event fundraising teams in a charity, with a strong track record of generating growth in participation and income
• Experience in creating and bringing to market new events – from inception to launch and review
• Experience in leading a team, including facilitating high-performance and staff development
• Experience in managing stakeholders at all levels and dealing with external contacts/suppliers
• Experience in engaging with colleagues and to bring them on board in line with set targets
• Ability to see opportunities and challenge convention to make improvements to how Sense delivers events
• Demonstrable experience of setting and achieving ambitious growth targets
• Demonstrable experience in using CRM and data to identify and harness actionable insight
• Experience in developing and implementing National Event strategies and plans
• Experience in leading projects, especially innovation development projects
• Experience of setting, managing, and reporting on budgets.
• Strong understanding of the challenge event landscape with a willingness to stay ahead of current trends and developments and apply learning
• Understanding of the regulatory environments including GDPR and fundraising regulations 

Desirable

• Experience of using Raiser’s Edge and MS Dynamics
• Experience of working with a volunteer network

About Us

Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

Research Partnership Lead 

Are you a dementia researcher looking to make sustainable impact? Are you passionate about making a difference to people living with dementia around the world? Then look no further!

Alzheimer’s Disease International (ADI) is seeking a Research Partnership Lead to join our team. This role offers a great opportunity to join a passionate, dedicated and ambitious team influencing global policy. The main purpose of this role will be to: 

• Actively seek out new project and funding opportunities and submit grant applications   

• Support the development and growth of ADI’s research programme, including coordinating ADI research partnerships with academic institutions and project partners  

• Help build research capacity of ADI members  

• Coordinate ADI’s Global Dementia Expert Panel and Medical and Scientific Advisory Panel  

This position is full-time and permanent. Some international travel for several days at a time will be required. Remote or international applicants may be considered for this role depending on circumstances. 

Salary £37,000-£41,500 p.a. (if based in London)  

ADI offers flexible working, an 8% employer contribution to a contributory pension scheme, employer-sponsored pension guidance, and a cycle to work scheme. 

We are looking for someone with good administrative skills to join our small and friendly Services Delivery Team. You will provide admin support across the organisation and be responsible for setting up family support courses, both locally and online. This will include liaising with parents/carers, professionals as well as staff and volunteers.

The successful individual will be responsible for supporting all teams with data entry. Along with a colleague, the role has first line responsibility for Check-In Check-Out, our safeguarding procedure for staff and volunteers, including monitoring, recording outcomes, chasing non-compliance and producing a range of reports. You will also train others on this procedure. We are looking for someone who can provide admin support across the organisation, including taking minutes.

You will have extensive administrative experience and have completed a range of admin tasks. The successful individual will have good accuracy, time management and be able to work successful on their own initiative. Good communications skills, both verbal and written as well as good IT skills are essential. You will be able to type at a minimum of 40 words per minute, without errors.

Ideally the successful individual will be located within 1.5 hours travelling distance of Hatfield, Hertfordshire as our head office is based in that location and you would be required to go in from time to time. As this is a home-based role you are required to have a suitable quiet and confidential space in which to work, along with a good broadband connection.

The salary for 35 hours per week is £23,868.35 per annum.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date:  Tuesday,  30th July 2024

Interview date: Tuesday, 13th August 2024

Citizens Advice Luton is a well-respected local charity with over 30 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

An exciting opportunity has arisen for someone to join our Senior Management Team with responsibility to manage our advice services.

The successful candidate will be responsible for the day-to-day delivery of advice services including supervising the quality of advice given, overseeing training, managing the performance of staff and volunteers and ensuring these are appropriately supported and developed.

This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.

We are looking for someone with a desire to take on a senior management role who has an advice background and great interpersonal skills to join our friendly team.

OUR VALUES: Our high-performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

For an appplication pack please click on the apply button to go to our vacancy page

Closing date for applications:  12 noon on Wednesday 31st July 2024

Interviews will be held week commencing: Monday, 5th August 2024