Head Of Service Delivery Jobs
Community Leader (Director) - L'Arche London
ABOUT THE ROLE
Hours of work: 37.5 hours per week (occasional evenings and weekends)
Salary: 57,000-60,000 per annum (including London weighting)
Place of work: L'Arche London Community Office, West Norwood, SE27
Some travel and overnight stays will be required within the UK
Contract type: Permanent
Closing date: Sunday 29 September, 11:59pm
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, these are some other benefits you get by working for us:
- Paid sick pay, up to a maximum of 7wks (depending on length of service)
- Enhanced Maternity, Adoption/Surrogacy, and Paternity Pay (depending on length of service, details available on request)
- Interest free loans and salary advances available
- Free eye tests and a contribution towards the cost of glasses if you need them for work
- Free DBS / PVG checks
- Free SSSC registration
- Free Blue Light Card
- Professional membership fees paid if they are directly relevant to your role
- Free Employee Assistance Programme available to everyone
- Up to 5 days paid compassionate leave
- Up to 6 days paid (pro rata) for time off for emergency dependents leave
- Carer and Childminder costs available in some circumstances to facilitate attendance at residential meetings
- Paid mileage costs at HMRC rate
- Working from Home Allowance for those in office-based roles but for whom no office is provided
- Specialist bereavement counselling for employees and their family members
- Free Life Assurance up to 4 times gross annual salary
- Access to the Bike to Work scheme
- Joining shared meals since cooking and having a meal together is what we are all about
Main purpose of the role:
The Community Leader (Director) leads the Community in living the mission of L’Arche in our community life, by providing outstanding, person-centred and financially sustainable care and support services, by support for shared community and spirituality, and by engagement with the wider community around us.
Are you a leader who can:
- Inspire and lead a diverse and talented community of over 100 individuals with and without learning disabilities - people we support, employees, volunteers, long-term friends and members.
- Oversee and develop £2.5 million worth of registered care, supported living, and day services, ensuring compliance with CQC requirements, alignment with the L’Arche vision and values, and maintaining financial sustainability.
- Lead a team of 70 employees through strategic direction, effective processes and service delivery, and emotionally intelligent, collaborative, forward-thinking people management.
- Represent L’Arche London externally in fundraising efforts, outreach to build local partnerships, and participation in L’Arche UK leadership and governance forums.
- Embody and advocate for the L’Arche ethos of cultivating deep, long-term, and mutually transformative relationships between individuals with and without learning disabilities.
- The L’Arche London Community includes nine supported living services, one registered care home, and two day workshops, serving 34 individuals—all located within a mile of West Norwood Station.
The Role
- Lead a community that intentionally responds to the needs, choices and context of our members, and is faithful to the L’Arche UK Vision and Values, and Mission statement, and to a co-created Community Mandate and plan.
- Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services. .
- Ensure the Community’s financial sustainability through robust financial planning and management.
- Foster a culture that maximises the voice and power for people with learning disabilities, and builds listening and collaboration between Community members with and without learning disabilities (including through an active Community Support Group, Community Council, Community Gatherings, listening circles, and other forums).
- Lead and manage a diverse, committed, and engaged leadership team to achieve objectives, set a positive culture, and support the personal and professional growth of our leaders.
- Cultivate an open, creative, and inclusive spiritual life, inviting everyone in the Community to deepen their collective growth. Support and encourage events that build community belonging.
- Model, advocate for, and embrace the L’Arche ethos of deep, long-term, and mutually transforming relationships between people with and without learning disabilities.
- Be a visible representative of L’Arche locally, developing relationships with community houses, surrounding neighbourhoods, local authorities, professional organisations, schools, faith communities, and L’Arche worldwide.
- Contribute to the national work programmes of L’Arche UK, and collaborate with Community Leaders of other L’Arche Communities, to share skills, best practice and resources.
About you:
- Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely-related field).
- Experience leading and managing an organisation to deliver results, and to change in response to risks and opportunities.
- Experience leading and developing diverse teams to flourish, individually and together.
- Good financial planning skills and experience successfully managing a substantial budget.
- Evidence of the ability to think strategically, and work collaboratively to turn strategies into deliverable and measurable plans.
- Passionate about person-centred support, authentic relationships, and full opportunities for people with disabilities.
- Enthusiastic about the values, and mission of L’Arche, with the wisdom to combine our different needs, voices and priorities into an inclusive, dynamic, and nurturing community.
- Collaborative and resilient leader, skilled in setting culture and direction, coaching people, addressing under-performance, and adapting to various people and styles.
- Emotionally intelligent, with compassion, self-awareness, courage, integrity, and humility and a readiness to be present and visible to people across the Community.
- A good listener, able to reflect and lead others in reflective practice, receptive to mentorship and seeking help.
- Organised and capable of prioritising, delegating, and working autonomously.
- Able to listen to the whole community, and foster free speech, innovation, creativity, collaboration and consensus.
- Effective communicator, adept at adapting to diverse groups and individuals, including those with learning disabilities.
- Committed to build a diverse community that includes people of different ages, abilities, cultures, nationalities, sexualities, faith perspectives, and life experiences.
- Dedicated to ongoing professional and personal development, with a commitment to acquiring new knowledge and skills relevant to the role.
About us
In L'Arche London, we are intentionally inclusive, bringing together those with and without learning disabilities, in our community of more than 100 people. One of the L’Arche UK communities, we’re re part of a federation that includes over 150 communities across 37 countries and 6 continents.
Our community includes over 30 people with learning disabilities, with lots of different support needs, who we support at home and in our workshops. Alongside them are dedicated community members, volunteers, friends and neighbours, all integral in fostering a warm and inclusive atmosphere. Our team of employed assistants provides further support and care to our core members.
We have lots of diversity and lots of opinions. We love people, we love our busy, vibrant city, and we welcome everyone to build a community that values each individual and embraces the beauty of differences. Since 1977, our mission has been to create an environment where diversity is celebrated, creativity cherished, and independence nurtured. Together, we want a more inclusive, compassionate world.
A full job description and person specification can be found in the attached Recruitment Pack.
The closing date is midnight on Sunday 29 September 2024.
First round interviews are expected to take place between 10 and 16 October.
To apply, please read the full job description and person specification and answer the questions on our online application form.
Please also read our privacy notice for job applicants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Senior Statutory, Trusts and Foundations Manager
Reporting To:Head of Statutory Funding, Trusts and Foundations
Salary:£40,000 - £47,275 per annum (dependent on experience)
Location:Hybrid working and from five locations across London
Contract type:Permanent, 37.5 hours per week 25 days annual leave plus bank
About The Felix Project
The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe. Our vision is a London where no one goes hungry and good food is never wasted. We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.
We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.
Purpose of the Job
The Senior Statutory, Trusts and Foundations Manager will support the step change in growth of primarily Statutory income and support Trusts and Foundations income for The Felix Project in line with the organisational strategy.
This role does not currently have direct reports; subject to income growth, it is anticipated the successful postholder will build a team over time.
You will be part of a successful team generating £5M with planned incremental growth over the next three years.
We have secured significant funding from the GLA. Our goal is to retain and build upon this, gaining multiyear strategic statutory funding both from central government, local government, and through the individual London boroughs.
You will have a track record delivering Statutory income. You will assess the performance of our statutory funding, working in partnership with the Head of Community Engagement to map a pipeline of potential funds, pinpointing key influencing and decision-making contacts. As part of business planning, you will evaluate the needs of commissioners, working with The Felix Project service delivery teams and finance to create funding bids which are framed to deliver the funders goals, whilst ideally covering the charity’s core costs.
The Felix Project has recently established a Policy Unit. You will work closely with the team to understand the advocacy strategy which has the potential to provide substantiation for funding bids through insight and elevate Felix’s position in the market as a lead and trusted public service delivery solution.
You will be used to working with impact teams from the creation of a funding bid, to establish direct and indirect measures of success which will provide the data points required by funders and help support Felix’s position as a multi-year delivery partner.
You will be confident writing detailed reports meeting funders needs and collaborating with teams across the charity to bring alive the impact of our work.
The role involves frequent collaboration with key internal partners at all levels to inform engagement with funders, including the Charity’s CEO and Trustees. Occasionally we would expect you to work evenings and weekends at networking or fundraising events.
Trust and Foundations income forms 50% of the team’s current revenue. Directed by the Head of Statutory, Trusts and Foundations, and working in partnership with the Senior Trusts and Foundations Manager, you will cultivate existing funders with the aim to secure repeat and grow funding; you will manage and add to an agreed pipeline of warm, lapsed and cold funders securing commitment through great research, understanding of a funders goals, inspiring bid writing, and attentive stewardship.
Because of the impactful work of The Felix Project, fundraising for this cause is very rewarding. During COVID and the current cost-of-living crisis we have focused primarily on our social impact, providing nutritious surplus food and prepared meals from Felix’s Kitchen to Londoners in need. We provide the food for free to over 1000 community organisations, primary schools and children’s holiday programmes across all boroughs. The environmental impact we have by rescuing huge amounts of good quality surplus food from farms and a wide variety of food suppliers is another exciting angle to approach funders with.
In addition, we are piloting youth volunteering and employability programmes, and at times we have exciting tech and capital projects to raise funds for.
Our four depots and Felix’s Kitchen are amazing facilities where you can work and arrange visits with funders, and staff is encouraged to get to know the organisation by volunteering regularly.
We have also established an office (gifted) in Canary Wharf, where we operate one of two point to point food collection and drop off schemes.
The Felix Project has a very strong brand and media presence and is a much-loved London charity.
Benefits
• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
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Do you have advanced administrative and customer service skills? Are you keen to develop your ability to support projects and analyse reports? If so, our AI Coordinator role maybe the opportunity for you.
At The Royal College of Radiologists (RCR), we’re the leading professional membership body for clinical radiologists and clinical oncologists and a registered charity who educate and support doctors throughout their career. With over 14,000 members in the UK and internationally, together we’re contributing to the advancement of each new generation of doctors and helping to improve patients’ lives.
We have an exciting opportunity for a highly motivated and confident coordinator with strong customer service and communication skills. AI is set to have a profound impact on the way our members work in the future, and it’s our role to work with them to understand their needs when it comes to adopting AI in our specialties. The work of the AI team is fast-paced and ever changing, in the AI Coordinator role, you will support this work by keeping an accurate record of workstreams and projects, arranging meetings, logging actions and being the first point of contact for information and finding and collating information.
The successful candidate will be proactive and high performing, supporting the RCR’s evolving programme of work, doing their part to contribute to our meaningful mission of improving imaging and cancer care for all.
What you will do:
- Act as the first point of contact in many areas of the team’s interactions with internal colleagues and external stakeholders.
- Support the AI team through arranging meetings, cultivating relationships with key stakeholders, maintaining team shared documentation and coordinating AI related stakeholder events.
- Maintain records of key stakeholders and outside bodies for the College's AI work, ensuring that the team and relevant representatives of the College are able to build strong working relationships.
- Provide excellent customer service throughout all duties.
- Draft correspondence, reports and briefings as required.
What you will need:
- A keen interest in AI
- Advanced administrative and team supporting experience.
- Experience in supporting projects.
- High level of oral and written communication skills.
- Excellent time management skills, whilst able to prioritise work and competing demands.
- Clear and analytical thinker, able to exercise sound initiative.
Our ambition is to ensure that the RCR leads the AI work in our specialities and your skills and ability to keep up to date with and coordinate work in this interesting area could be what helps us achieve our goal. We have ambitious targets; do you have the ambition to help get us there? Please find out more about the role, the RCR and our goals and instructions on how to apply in the AI Coordinator candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary: £25,496 - £27,845 per annum, pro rata.
Contract: This is a 9 month maternity cover contract, with strong possibility of extension to 12 months.
Hours: 21 hours per week.
Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period.
Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.
Application deadline: 9am, Tuesday 24th September 2024.
Interviews: Tuesday 1st October 2024.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
Job Description
The First Contact Navigators play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex and the post liaises with clients, the CARA team and external agencies, providing advice, support and information.
The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.
The main responsibilities of the post are:
• To act as a first point of contact for new referrals and enquiries, providing information, emotional support, advice and signposting.
• To complete first contact calls and assessments with clients over the telephone.
• To ensure information about new referrals/enquiries is accurately recorded on CARA’s database in real time.
• To work collaboratively and build trust with service users, agencies, personal and professional support networks to collate relevant information to effect individualised support requirements.
• To assess and engage service users not currently engaged in appropriate specialist sexual violence services.
• To seek and respond to referrals from a variety of internal and external sources.
• To assist survivors and relatives/supporters of survivors in understanding the range of resources and services available to them.
• To support service users to engage effectively with appropriate services to meet their individual needs and aspirations.
• To work as a link between clients, CARA staff and external agencies, ensuring appropriate information is passed on.
• To work closely with the Essex-wide team of First Contact Navigators and Information and Referral Coordinators to ensure effective referral processes across Essex.
• To act as a point of contact for external agencies making referrals to CARA, answering queries about our referral process.
• To cover the enquiry line and the office phone and deal with enquiries as required.
• To pro-actively promote CARA’s services to external agencies, ensuring they are aware of our referral procedures.
• To contribute to development of promotional information, to ensure information about the referral process is clear and accessible.
• To attend regular team meetings and to work with colleagues to further the objectives of CARA.
• To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.
• To report to the Service Development Manager, Head of Operations, CEO and Trustees as required, including the production of regular written reports.
• To be administratively self-servicing.
• To undertake any other related activities as required by the Head of Operations, CEO or the Chair of the Board of Trustees.
• To take on new client, office and administration responsibilities as CARA develops.
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy Essex
CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
The client requests no contact from agencies or media sales.
Do you have a track record of inspiring your team to achieve exceptional results?
We’re looking for you to join our Environmental Education Charity as our new Centre Manager.
- Permanent full-time contract
- Your new place of work is in a beautiful location, be surrounded by nature on your breaks.
- Starting salary circa £38,618 per annum
- Excellent benefits – including 28 days annual leave + bank holidays, life assurance and a health cash plan, see the full list below.
Love where you work!
Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.
We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.
What you’ll be doing
As our Centre Manager you will have a key operational and leadership role within our charity. You’ll work closely with the Head of Education and Operations to ensure the effective running of your centre, making sure that all activities are in line with the Field Studies Council vision and strategy.
You will have overall responsibility for the day-to-day operations, management and performance of your busy residential learning location. This will involve budgeting and ensuring effective systems are in place to meet customers’ expectations. As well as working with our Sales and Business Development teams to actively retain and develop new business opportunities.
You will be able to successfully lead and manage your team, providing clear direction, motivation, support, and feedback. As well as play an active role in recruiting, inducting, and developing each team member ensuring that they are performing to their highest potential with a strong focus on delivering excellent customer service.
Please refer to the vacancy pack for further information on the full responsibilities of this position.
Where you’ll be based
Blencathra Field Centre is situated 300m up, on the south facing slopes of Blencathra in the Lake District National Park.
It sits just one mile from the village of Threlkeld, with panoramic views of the Lake District fells. This impressive setting has a true sense of space, which many visitors enjoy year after year.
Our award-winning eco-friendly accommodation uses electricity which is generated by the Centre’s own hydro scheme and its heating which is powered by Cumbrian-sourced biomass.
Who we’re looking for
You will have developed strong business management skills from your previous work experience and be confident to deliver the day-to-day operational functions of a busy learning environment.
Previous experience working in a similar centre environment within the leisure, hospitality or education sectors is advantageous. In addition, you will have:
- Ability to communicate effectively to a diverse range of audiences.
- A proactive approach to personal development. You will be motivated to learn new skills and seek new challenges, as well as be able to inspire others to do the same.
- Demonstrable time management and prioritisation skills.
- Commitment to learning in the outdoor environment.
Sound like the role for you? Come and be part of the team! We look forward to your application.
Your benefits whilst working with us will include:
- Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
- Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service
- Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
- Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.
The closing date for receipt of your completed application is 11 September 2024.
We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.
Interviews are scheduled to take place at Field Studies Council Blencathra in the week commencing 23 September 2024.
Shortlisted applicants will be contacted by email.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a member of the Process and Administration Team (PAT) at Libraries Connected, you will play a crucial role in ensuring efficient and cohesive administrative support for the organisation. Your primary responsibilities will include supporting new initiatives such as a potential leadership development programme, the development of online learning modules, the creation of a Futures Lab and Data Observatory, and managing tender bids for new commercial contracts. Additionally, you will have broader responsibilities across the organisation, including finance processing, development and maintenance of organisational systems, and the opportunity to engage in a variety of activities beyond your primary role.
Projects and Commercial Administrator will help deliver our portfolio of projects and programmes, the role will specifically include:
- Supporting the development and delivery of our workforce development strategy including:
- Our EDI strategy for our organisation and library sector
- A peer mentoring scheme for heads of library service
- A leadership development programme
- Development of our online learning modules
- Supporting the development of our new Futures Lab and Data Observatory
- Support new Commercial Contracts from bid stage through mobilisation and into delivery
Libraries Connected has established a Process and Administration Team (PAT) whose role is to ensure that the Libraries Connected staff receive efficient and cohesive administrative support, and that resilience is built into the administrative processes in terms of knowledge sharing, process documentation and consistency. As a member of the Process and Administration team, this role will also have broader responsibilities across the organisation including supporting finance processing, development and maintenance of organisational systems, and the opportunities to work across a range of activities alongside the primary role.
Main purpose:
- Main activities for the role will include working with the Project and Commercial Managers to:
- Schedule and organise meetings and events, including venue booking, catering, delegate lists as required
- To provide technical support for online webinars and meetings
- Provide secretarial support including managing and circulating meetings papers and taking minutes and updating action logs
- Support management of project budgets and associated finance systems including raising invoices and reconciliation
- To support project and contract reporting including collation of relevant data.
- To efficiently manage and organise documentation and relevant data to provide clear audit trails and support reporting and evaluation of events, awards, and training
- Manage travel and accommodation bookings
- Answer queries from members and project partners
- Conduct research into library sector activity, or how to improve our systems and processes, and write options papers
- To work within the PAT function to manage cross organisational administration, including:
- Managing the shared mailboxes
- Finance transaction processing
- Organising team meetings
- Collaborating to developing systems and processes as required
Key relationships
- Reports to the Project Manager and works with them to provide high-quality project management.
- Works with the Commercial Manager and the wider Commercial Team to help secure and deliver contracts and services
- Works directly with library teams to support the setup and delivery of the contracts
- Works with the finance team and Process and Administration Team (PAT) to ensure financial processes are followed and provide support as needed
- Works with PAT to support organisational processes
- Supports the Libraries Connected Leadership Team
Please see the attached job description for a full description of the role, including person specification.
Travel within the UK will be required.
How to apply:
• Please upload a copy of your CV
• Please submit a covering letter, which should include relevant experience and detail how you fit the person specification set out in the job description
• We do not accept covering letters generated by AI
We operate an anonymous recruitment process, which removes identifying information from applications in order to reduce bias in the recruitment process, for this reason, please remove any identifying information from any uploaded attachments, e.g. CV
Interviews are planned for 8th October 2024.
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.
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The client requests no contact from agencies or media sales.
About the Role
As Principal Consultant in the Monitoring, Evaluation and Learning (MEL) portfolio, you will be critical in expanding and enhancing the portfolio’s work. This will include developing bids for evaluations and other contracts, leading the delivery of evaluation contracts and growing the network and reputation of SDDirect. The Principal Consultant will be expected to apply feminist values and gender equality, disability and social inclusion (GEDSI) technical expertise to the design and delivery of complex and multi-country evaluations. Please read on to learn more about the company, team and role, and the kind of applicants we are looking for.
Summary of role
Reports to: Head of Monitoring, Evaluation and Learning (MEL) Portfolio
Direct reports: Up to 3 reportees.
Location: UK-based candidates must be eligible to work in the UK upon appointment. SDDirect's Head Office is located in Old Street, London. We operate a hybrid working model with flexibility on the frequency of office visits, which can be discussed further during the recruitment process.
Candidates based outside the UK may also be considered for this role and are encouraged to contact our HR team to discuss their circumstances. Email address can be found in the Job description attached below.
Appointment term: Full-time and Part-time hours will be considered. A minimum of 4 days is required. This is a permanent contract.
Remuneration Package: This role is Band E, with a salary range of £55,000 - £85,000. Salary upon appointment will be commensurate with experience and in line with team members in equivalent roles.
You can find further information about our benefits on our website. Please note: For candidates based outside of the UK, the total remuneration package will need to be adjusted according to the benefits and tax regulations of their country of residence.
SDDirect does not provide a relocation package.
MAIN DUTIES AND RESPONSIBILITIES
As a Principal Consultant in the MEL Portfolio, you will focus on providing technical and thought leadership in feminist evaluation. You will lead complex, multi-country and mixed-methods evaluations, which will focus on GEDSI as it relates to one of our SDDirect portfolios. You may also be involved in designing and delivering research across our other portfolios. In addition to delivery, you will also be involved in winning new work, leading evaluation, research or MEL bid development and raising SDDirect’s external profile and reputation.
Technical Design, Delivery & Leadership
· Design and deliver a range of mixed-methods evaluations, often in shifting and unpredictable contexts, including impact, formative, summative or process evaluations with a GEDSI focus. This will include the design of the approach, data collection tools and methodologies (surveys, interviews, focus group discussions, workshops, etc.) and analysis of the data collected.
· Support the development of SDDirect’s body of knowledge and practice on feminist evaluation, staying up to date with current thinking on models, methods, good practice and relevant debates.
· Provide leadership to SDDirect contracts as relevant, including project management responsibilities, client liaison, and support to and technical leadership of consultancy teams.
· To use negotiation and diplomacy skills and to confidently manage challenging conversations.
· To ensure projects are delivered on time, within budget, to high-quality standards, and in keeping with SDDirect’s ethics and ethos.
· To provide support to SDDirect’s other portfolios (Equal Education, Safeguarding, Green Economies and Infrastructure, Governance and Inclusive Societies, Gender-Based Violence), as appropriate on MEL or in research design and delivery.
· To provide technical support to other members of the MEL portfolio to support their growth and development. This would include providing actionable and constructive quality assurance and feedback to other team members.
Raising SDDirect’s Profile
· To establish and maintain close relationships and effective networks with our clients, partners and consultants, drawing on their own professional networks.
· To represent SDDirect at meetings, conferences and on social media and ensure that SDDirect’s work on GEDSI and evaluation is disseminated and profiled externally in a clear and accessible way, especially with key fora in the MEL sector.
· To provide internal thought leadership and professional development activities on MEL, raising the capacity of other staff on MEL.
Business Development
To contribute to the growth of SDDirect’s portfolio of work in this technical area, through:
· Identifying areas of growth and new business opportunities through close and direct contact with clients, potential clients, partners, potential partners, in-house staff and external consultants.
· Supporting the Business Development Team in identifying relevant opportunities to expand the portfolio and pipeline.
· Act as technical lead on MEL bids, bringing a rigorous understanding of evaluation design and GEDSI relevant analytical frameworks for relevant bids and proposals to clients.
· Engaging with and influencing emerging opportunities and delivery concepts and ensuring SDDirect’s MEL offering is responsive to market requirements and aligns with SDDirect’s equitable partnership principles.
About the role:
Single Homeless Project's in house psychotherapy has secured further funding to provide psychotherapy/counselling and psycho-educational groups for young people (16-25 years old) who are using SHP's accommodation and support provision. The post provides a psychologically informed service to young people and the care teams who support them.
We are currently looking to recruit a young person's psychotherapist for 6 months maternity cover, who will work as part of a multi-disciplinary team offering in person interventions which are preventions focused rather than crisis management. This will include both individual psychotherapy and psychoeducation group work, which will be co-produced, informative and enlightening on bio-social-physiological responses to trauma; for example abusive relationships, racism and poverty.
It is highly likely this contract will be extended to 12 months after internal funding decisions have been made, this cannot be confirmed at this time but will be discussed further in interview with any shortlisted candidates. Please contact the recruitment team if you have any enquiries regarding this.
About you:
- Minimum one year's experience of providing psychotherapy/counselling young people.
- Experience of facilitating groups and understanding group dynamics.
- Understanding and experience of the difficulties faced by young people and especially of young people who have been in care.
- Ability to develop relationships with young people who can be sceptical of of interacting with professionals, and engaging in psychological support.
- Understanding and some experience of client co-production.
- Strong and clear interpersonal skills and the ability to communicate clearly both verbally and in writing.
- High level of personal organisation, with the ability to plan and prioritise your work.
- Understanding and experience of anti-discriminatory practice.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 8th September at midnight
Interview date: Thursday 19th September at SHP Head Office in Kings Cross
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We are seeking to recruit a Resident Satisfaction & Engagement Officer to work with our residents to drive up satisfaction and deliver value for money. This is a critical and exciting new role for the right person, playing a key role in ensuring we provide residents with excellent services, engaging with them to improve services and keeping them happy in their homes. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.
We are looking for an enthusiastic Resident Satisfaction & Engagement Officer with excellent communication and relationship building. You will be passionate about customer service and will need a positive and resilient approach with the confidence to challenge both internally and externally where performance is not up to standard. You will be comfortable working alone with a diverse group of residents keeping them informed and engaged. As well as a passion for delivering great customer service, the successful candidate will embody the vision, values and ambitions of PCHA. This role will involve travelling around our homes and therefore you must have a valid UK driving licence and access to a vehicle.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JDRF is the world’s leading charitable research funder into type 1 diabetes and its complications, improving lives until they find the cure. The charity are dedicated to their 400,000 strong type 1 community in the UK and work closely with international affiliates across the world, including the US, Canada and Australia.
The charity also provide support and resources to individuals and families affected, as well as advocate for policies and funding that advance diabetes research and improve access to care.
JDRF are on an exciting journey of growth and need to build their capacity. They have introduced a new suite of tools including Donorfy as their CRM and Power BI which will enable them to be even more data driven and impactful.
You will join a collaborative and dynamic team, working closely with the Individual Giving and Insight Manager, Head of Individual Giving & Supporter Care, and teams in Supporter Care, Data & Insight, and Marketing. This role offers the chance to drive impactful fundraising campaigns, contributing to fundraising efforts, while benefiting from a supportive, growth-focused environment.
As Senior Individual Giving Officer, you will:
- Be responsible for the delivery and evaluation of digital, mail and phone direct marketing campaigns, making decisions on concept, creative and delivery
- Be responsible for campaign reporting and working with the Individual Giving and Insight Manager to optimise the IG programme based on data insights
- Collaborate with internal colleagues to plan and deliver multiple projects, and develop and maintain effective working relationships with external stakeholders
- Support the Individual Giving and Insight Manager in developing and implementing new tools and initiatives to grow income
Ideal skills and experience:
- Supporting direct marketing campaigns in a charity environment
- Able to handle projects from start to finish within given budgets and timescales
- Creating compelling and professional communications for a variety of audiences and channels
- Analysing campaign results and using insight to optimise future campaigns
Benefits include:
- 25 days annual leave plus bank holidays, with leave increasing after three and five years’ service
- Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
Interviews will take place on a rolling basis, so please apply ASAP.
Expert recruitment for fundraisers and charities.
About the role
We have an exciting opportunity for a Training Manager to join the HR team on a full-time basis. This role will be responsible for leading and supporting in the delivery of our staff training programme, overseeing all our people development activities, and ensuring that our statutory training requirements are met. We want the staff training experience to be impactful, positive, engaging, and meaningful to provide our workforce with all the skills, knowledge, and understanding they need to deliver first-class support to our young people, whatever their role.
As well as commissioning external training, we currently deliver a variety of online and face-to-face training in-house - First Aid, CPR, GDPR, Manual Handling, NAPPI (Non-Abusive Psychological and Physical Intervention) to name a few. Our largest cohort for training is our care and support staff in our college, residential houses, adult day service, and supported living houses. We also have to ensure effective training is delivered for our estates team, catering staff, office staff, and our leaders and managers.
This role works closely with the senior leadership team to ensure a good understanding of business needs and the different operational teams to help propose the right training solutions delivered in the most impactful and cost-effective way to drive forward our strategic goals.
As part of the role, you will manage the in-house training system and staff training records and frequently update the training matrix, ensuring information is correct in a timely manner to issue monthly/termly reports to managers.
About you
You may be a training manager or have been involved in planning or delivering effective training for your staff team. Training experience within a health and social care setting is desirable. You need to have an understanding of the breadth of training required by an organisation like InFocus across very different operational teams. You will need good organisation skills and be pragmatic in finding the most effective ways to meet our training needs within a tight budget! You will also need to be a creative, confident person with excellent presentation skills who takes pride in delivering interactive, first-class training, ensuring all participants have a positive experience. A great aspect of this role is that you will work with lots of different staff across the organisation such as managers, care staff, therapists, nurses, and teachers, so being a people person who is able to form strong working relationships at all levels and engage and motivate people is a must.
The client requests no contact from agencies or media sales.
Are you looking for a role where you can use your fundraising skills to make a real difference to the lives of those affected by a Brain Tumour every day? If you are excited by the thought of planning and implementing the charities first individual giving programme then this is your role.
We are looking for someone who thrives on connecting supporters with our cause, who can develop strong case for support and can deliver outstanding stewardship to ensure long term support. You will have autonomy within your role to create a robust and effective individual giving programme you can be proud of.
Brain Tumour Support has an exciting opportunity for you to join our team as a part-time Senior Fundraiser, working 21 hours a week. You will be responsible for income generation from individual giving, alongside the line management of the Corporate and Community Officer and Fundraising Administrator. You will work alongside our Head of Fundraising and Operations to ensure the effective delivery of the fundraising strategy to meet ambitious income targets.
We are open to hearing from experienced fundraisers and those who want to take the next step in their career. If you would like an informal chat about the role please call Emma or Sarah on our office number.
We will consider applications for the role based at our office in Thornbury near Bristol, with the opportunity for hybrid working by agreement to include home working.
Sound like you? Apply below.
Why Work For Us:
Benefits of working at Brain Tumour Support include: personal pension scheme with Employer contribution, 25 days (plus bank holidays) holiday entitlement, enhanced sick pay scheme, family friendly policies, training and development opportunities and a chance to make a real difference.
Closing Date: Midday Tuesday 24th September (or earlier, should sufficient applications be received)
Interview Date: Monday 30th September.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.
The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.
Reporting to the Head of Information Services, Systems & Technology (ISS&T) and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.
The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.
The post holder will:
-Manage the Service Desk for both sites and the relationship with the 3rd party providers
-Monitor and report on existing service to assist in developing the IT & AV Support Service
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances.
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects
-Provide technical, project and administrative support to the Head of ISS&T
-Maintain and administer Active Directory and Entra user and service accounts
-Maintain licensing for all software products and subscriptions
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables
-Manage and maintain IT asset information
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year
Candidate requirements:
-Degree level qualification and ITIL qualifications desirable
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous
Closing date and interviews: ASAP/rolling.
Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Befriending Officer
Age UK Birmingham (AUKB) and Age Concern Birmingham (ACB) are working together to reduce loneliness and isolation for the over 50s.
Working with current befriending assets, local communities and the Neighbourhood Network Scheme, the service will identify and address gaps across the city, developing:
· A Befriending Offer Forum
· Creating Friendship Groups
· Reconnecting through short-term on-to-one Befriending Support
Job Purpose
Your role will be to support and strengthen existing befriending services, through the befriending forum.
You will also establish and deliver engaging new friendship groups maximising reach and accessibility across the city. Working with the groups to support them to become self-led, independent, and sustainable.
To work on a one-to-one basis with older adults to assess wellbeing, increase socially activity and signpost to other services as required.
To support and oversee volunteers providing telephone befriending to housebound older people.
Principal Duties:
· To identify and map existing befriending services and gaps across the city.
· To support ACB Service Manager to establish and operate a Befriending Forum, supporting existing befriending services to maintain and strengthen their befriending offer.
· To establish new friendship groups where there is an unmet need, with the aim of them becoming independent and self-led.
· To risk assess working environments as appropriate in line with Health & Safety policies and procedures.
· To make referrals/signpost to other appropriate agencies and organisations for specialist support based on the individual needs and circumstances.
· To work with ACB Manager to develop and deliver workshops to strengthen befriending services
· To maintain accurate and confidential records, ensuring activities, outputs and outcomes are recorded for reporting purposes.
· To report any safeguarding/incidents/accidents to line manager.
· To develop contacts, links, and relationships with other programmes such as Neighbourhood Network Schemes.
· To represent the team at external meetings where appropriate.
· To support and develop volunteers, overseeing their day-to-day activities.
Other duties
· To work to achieve the objectives of the organisations’ Equality and Diversity Policies.
· To undertake any training required for the role and by the organisation.
· To participate in the supervision and appraisal systems adopted by the organisation.
· Adhere to the Health & Safety, information assurance, safeguarding policies and all other policies relevant to service delivery.
· To undertake any other duties commensurate to the post not specifically mentioned in this job description.
The client requests no contact from agencies or media sales.
About the Role
We are looking for a Grants Team Administrator to join our Grants Team. Successful candidates will enjoy delivering strong administrative support to the wider team, knowing that their work is important to enabling our grant programme to reach young people and the staff and organisations who support them.
You will share our commitment to celebrating young people’s achievements and be committed to working flexibly and responsively in a charitable organisation. This is a new role, and therefore the work and responsibilities will grow alongside you. The Grants Team are in the process of improving how we work, and therefore as our Administrator, we will be looking to you to be part of the solution by sharing your ideas, suggestions and improvements.
The Grants Team Administrator will report to and provide support to the Head of Grants Team, as well as the Senior Grants Officer and our team of 4 Grants Officers. Your work will help us to find new organisations, carry out due diligence checks for new applications, review reports, improve our communications, and providing data insight for our schemes across all London and Essex. This role would suit someone who is highly organised, with strong attention to detail and enjoys working on a database.
The successful candidate will be someone who is keen to develop their administrative experience in a busy grant -making organisation and develop their skills in using a grant management database – we use Salesforce. If you are looking for a fast-paced and varied role, and are passionate about helping to make a difference in young people’s lives we want to hear from you!
We are seeking someone who is excited about this role and is happy working behind the scenes, managing queries, and delivering tasks for their colleagues, so in turn, the Grants Officers focus more of their time on reaching new organisations and young people.
We are a warm and supportive team, looking for someone who is interested in staying and growing with us, shaping the role and helping us to improve.
This is a desk-based role, with the majority of your work carried out in the office in Canary Wharf (initially fulltime in the office). However, as part of your induction and ongoing development, you will be invited to see our work ‘in action’ or to join occasional visits with your colleagues.
We will provide in-house training on our systems and database to the right candidate, so if you are able to bring enthusiasm and a willingness to learn to the role, we’d love to hear from you.
JPF has a strong commitment to maintaining our positive team culture, so as part of the team you will also take part in regular meetings, planning days, training days and whole-organisation events and meet colleagues from across the Foundation.
JPF is an Equal Opportunities Employer and we seek to build a team that reflects the diverse communities we serve. We particularly welcome applications from black and minority ethnic candidates as they are currently under-represented in our team.
The role is a permanent contract, following the completion of a successful three-month probationary period. We are ideally looking to recruit a full-time position, but may be able to explore part-time (0.8 / 0.9 FTE).
Purpose of Job
To provide administrative support to the Grants Team, Head of Grants and Senior Grants Officer to ensure the effective delivery of the Achievement Award scheme, and its associated grants, across London and Essex.
1 Main Areas of Responsibility
• Support Grants Officers by carrying out an initial review of Achievement Award applications.
• Support Grants Officers in following up any applications missing relevant documents and to carry out due diligence checks.
• Assist Grants Team to identity organisations who may be eligible to join our scheme and assist with communication. Support Grants Officers to follow up any stalled, or lapsed, applications or grant reports.
• Support to Grants Officers in processing grant acceptance paperwork, including sending offer letters, actioning acceptances and scheduling payments.
• Support the Grants Team during busy periods by helping to manage calls and email enquiries from grantees, with potential to also help process and assess other small applications and grants.
• Support the Senior Grants Officer with basic application and report processing in their region, in order that they can provide team training and lead quality control.
• Organise and maintain the Grants Team online filing directory.
• Provide administrative support to the Grants Officer leading on our volunteering grants programme, Individual Grants for Volunteering. This will include checking applications for accuracy, eligibility and completeness and any other admin duties, as requested, to support the smooth progress of funding requests through the grant pipeline.
2 Administrative support to Head Of Grants
• Scheduling meetings, book rooms, coordinating agendas and managing minutes and actions for Grants Team meetings. Book and manage appointments for Coordinator training.
• On request, proofread external communications from the Head of Grants and the Grants Team to grantees or applicants prior to sending. Support with improving grants correspondence, amending published application guidance and updating the website and Community area with any approved changes.
• Liaise with the Operations Team to coordinate the accurate and timely production of spreadsheets of monthly grant recommendations for the Head of Grants and trustees
• Support the Head of Grants and Senior Grants Officer with grant integrity checks to ensure that grant records are up to date and the information accurate.
• Support the Head of Grants in running audit checks across our grants records, checking for documentation and gathering information from grantees, as requested by the Head of Grants.
• Support the Head of Grants in running monthly reports across our Salesforce database to capture information about numbers and types of organisations funded and beneficiary numbers.
3 Other Responsibilities
• To actively contribute to Grants and JPF Team meetings.
• Act at all times within JPF’s ethos and policies and implement JPF values in your day to day work.
• Undertake any other tasks/projects that may be agreed with the Head of Grants or Executive Team
The Jack Petchey Foundation was set up to inspire and motivate young people and recognise them for their achievements.
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