Head Of Service And Development Officer Jobs

This exciting role sits in our Campaigns, Impact & Partnerships team, who are one of NHYC’s main drivers of systems change and partnerships. Our Data and Impact Manager works dynamically across the organisation to support frontline teams in recording and sharing the impact of our work. We’re looking for someone curious, patient and with a strong eye for detail. This role oversees our data and outcomes tools, making sure we’re accurately recording and evidencing the change we create. The role holder will work across an array of digital tools to provide data and narrative about our work for our teams, funders and the wider public.

It's an exciting opportunity to join the team as we take on another expansion and a new range of partnerships, this role is perfect for someone looking to take a step up in project and data management, training & information sharing. They’ll also have the opportunity to lead on landmark pieces of work, experience our frontline offer and stretch themselves by informing the development of our next organisational strategy. They’ll sit within a supportive and talented team who also work across our campaigns, impact and partnerships work but will have autonomy and independence over their role and objectives. 

• Salary£37,024-£41,600
• Deadline: 9am Monday 16 September

Location: Remote (based in/near Leicester with regular local travel and occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £23,160 pro rata (£13,896 actual)
Hours of work: 3 days per week (21 hours)
Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Operations Administrator role involves:

• Supporting in the administration of day-to-date team, HR and system processes.
• Managing and maintaining our storage unit and virtual office in central Leicester.
• Working alongside various teams to provide administrative support.

About you

Are you organised with good attention to detail? Do you enjoy supporting others and having a varied workload? Can you prioritise and manage your time effectively? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Operations Administrator position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

Battersea is supported by over 600 volunteers across our three centres. The Volunteering Team are responsible for the recruitment, training, and ongoing support of volunteers at Battersea. Our volunteering programme is accredited by Investing in Volunteers, and we influence best practice in volunteer management across Battersea. 

We’re looking for a proactive individual who is passionate about volunteering to join our team as a Volunteer Coordinator. Our Volunteer Coordinators are responsible for coordinating volunteer recruitments, providing volunteer management advice and guidance to staff who work with volunteers, and establishing positive relationships with volunteers to ensure they have a fulfilling volunteer experience at Battersea. This role will work directly with kennel volunteers at Battersea London. 

This role also has the opportunity to work on projects to improve our volunteer programme at Battersea.

The ideal candidate for this role would be someone who is passionate about the benefits of volunteering, for volunteers and animal welfare; and has experience of working constructively and collaboratively with colleagues from different teams.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd September 2024

Interview date(s): 11th/12th September 2024

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

About Reprieve

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again.

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing.

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues.

Reprieve’s main office is in Whitechapel, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

About the Role

The Lead Lawyer - Africa Death Penalty Team is responsible for coordinating Reprieve’s litigation and advocacy in Sub-Saharan Africa. At the moment, the team works on death penalty casework and abolition advocacy in Malawi, Tanzania, and Kenya. Our casework includes work on appeals to the Malawi Supreme Court of Appeal in the context of historic denials of a right to appeal and related contextual challenges; large-scale projects, such as the Kenya resentencing project, wherein we support stakeholders to ensure 5,000+ people are able to access a chance at reducing their sentence from death via a new sentence hearing, as well as supporting on individual strategic resentencing cases; and long-term regional projects, such as our strategic litigation before the African Court on Human and Peoples’ Rights, which challenges the mandatory death penalty, torture, and other associated violations of the African Charter. This is an opportunity to join a team that has developed ground breaking work with great success in getting people off death row, making significant contribution to legal reforms and towards abolition.

Contract, Location and Salary

This is a full-time, permanent role based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 2 days per week from the London office and the rest of the week from home.

Your presence is important during core office hours, whether remotely or in the office. You will also be available outside of office hours in the event of an emergency, for example case developments that require urgent action. This is a role that may require travel, and work outside of core office hours from time to time.

The annual salary is £50,571 full-time per annum, less any required deductions for income tax and national insurance.

Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds. 

Applicants must have the right to work in the UK currently and for the duration of the project, which will be checked prior to interview. Reprieve is an equal opportunity employer and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQI community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve. 

Full details and how to apply

Please see the job description for full details including a person specification. The deadline for applications is 08 September 2024. Applicants should submit the application form following the instructions in the job description. Please note that CVs, cover letters and other documents should not be submitted.

Join our dynamic team at Rosa, a values-driven organisation committed to gender equality, anti-racism and diversity.  Rosa is the only UK-wide funder of the women and girls sector. Our vision is of a society in which women and girls are safe, healthy and equal.

We are seeking an experienced high-value fundraiser with excellent relationship management skills, to engage and attract new donors and strategic partners. This is a unique role for someone with the agility and resourcefulness to engage and manage a mixed portfolio of supporters. You will drive growth by building a community of donors connected in their ambition to improve the lives of women and girls in the UK.

The role is being offered as a full time or part time (min 60%) hybrid role with a minimum of 2 days per month in the office.  We are open to discussing other flexible working options during interview.

For more information about Rosa, the Philanthropy & Partnerships Manager role and how to apply, please read our recruitment pack.

Applications will be accepted until the 13th September 2024.

Living Wage Foundation 

The Living Wage is an independent movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The Living Wage campaign was launched by London Citizens in 2001 and aims to ensure low paid workers have enough money to get by and enough time for community and family life. 

The Living Wage is an hourly rate calculated according to the basic cost of living in the UK that employers choose to pay on a voluntary basis. The Living Wage Foundation recognises and celebrates employers that pay the real Living Wage through an accreditation programme which awards the Living Wage Employer Mark.

The independently-calculated rates are announced during Living Wage Week each November when we celebrate our growing network of Living Wage employers. There are now more than 15,000 accredited Living Wage employers across the UK which has secured pay rises for over 475,000 employees.

The Living Wage Foundation is part of Citizens UK – a community organising charity which works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as an Operations and Data Manager. We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage Operations Team, providing strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners. 

The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations and Insight on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail-oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and have experience working with Salesforce or equivalent CRM systems. 

Main Responsibilities 

Project Management 

Deliver work targets on time and to standard to support the Foundation’s progress incl. tracking performance and expenditure: 

• Lead the day-to-day operations and management of all systems within the Living Wage Foundation designed to support the functioning of Living Wage accreditation schemes. 

• Proactively seek out systems improvements to make our processes more efficient so the Living Wage Foundation continues to provide an excellent service to the Living Wage network. 

• Provide operational support for all aspects of the accreditation and recognition systems, including identifying and fixing errors 

• Oversee the management of systems integrations to ensure they are providing efficient and effective solutions to our data requirements, including maintenance of Zapier, Form Assembly, Act-On and QuickBooks, and the integration between Salesforce and our Drupal website. 

• Carry out maintenance of integrated systems, including syncing data to Act-On and the website. 

Learning and expertise  

• Keep up-to-date with functional good practice and technical updates to all our systems, including within the third sector. 

• Train the team to carry out data selections and export in an appropriate format to support the press and communications team’s work and the Foundation’s research projects. 

• Keep internal training manuals up to date to ensure the Foundation’s team can access clear information about our processes and ensuring the team’s training requirements are met. 

Communications 

• Create and write dashboards and reports to support the analysis of our performance. 

• Champion systems throughout the organisation to ensure a positive user experience. 

• Offer ad hoc guidance to the team and communicate any changes to systems. 

Develop and manage external relationships 

• Oversee the work of our external developers 

Develop and manage internal relationships 

• Work with the Living Wage Foundation team to identify business requirement and translate them into technical solutions

• Line management of Operations Officer. 

• Work effectively with colleagues across Citizens UK, actively participate in the team and organisational wide events 

Income and resources 

• Maintain and improve the financial integrations between our database and accounting software to allow accurate invoicing and financial reporting systems. 

• Ensure the integrity and safety of our data, including training the team on good data-keeping practices and GDPR considerations. 

• Track expenditure for systems providers and the associated budget 

• Contribute to plans and proposals to grow sources of income or resources 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan 

• To work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders 

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK 

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team 

Person Specification

(REQUIREMENTS ESSENTIAL = E, DESIRABLE = D)

EXPERIENCE AND QUALIFICATIONS

A minimum of 2 years proven, comprehensive experience in an operations role  (E)

Experience of analysing business requirements and turning them into technical solutions(E)

Experience of providing technical support to a team(E)

Experience of managing database integrations such as Zapier, QuickBooks, Form Assembly and email marketing platforms(D)

Degree or equivalent professional qualification or experience (D)

KEY SKILLS AND KNOWLEDGE

Extremely analytical with the ability to interpret large quantities of data to evaluate and improve performance  (E)

Comprehensive understanding of database and systems management and integration(E)

Ability to take in and interpret information and communicate in a succinct manner(E)

Demonstrable ability to find creative solutions to complex problems and implement new systems(E)

High levels of numeracy with strong attention to detail (E)

Excellent time management skills with the ability to juggle a wide range of competing demands. (E)

Strong IT skills to include MS Office and database software(E)

Sound knowledge of data protection regulations and GDPR (E)

Understanding of the policy and campaign landscape in the UK (D)

PERSONAL ATTRIBUTES

A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands(E)

A strong commitment to the Living Wage campaign and principles of Citizens UK (E)

Interviews will take place on 18-19th September 2024 (subject to change).

Want to find out more about us and the role? Join us for a 45-minute lunchtime webinar to learn more about working at the Living Wage Foundation/Citizens UK. There will be plenty of opportunity to ask questions to the team during the session but you can also submit a question in advance when you sign up to the webinar. Please note that attendees will remain anonymous. The webinar will take place on 28th August 2024 at 12pm on Zoom. Sign up here.