Head Of Member Support Jobs in Finsbury Park, Greater London

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

Position

Reporting into the Head of Communications, this is a strategic and hands-on management role responsible for driving ShareAction’s media function and acting as a key business partner for colleagues across the organisation. Using your experience of developing media strategies, you will advise teams on how to enhance ShareAction’s position as a thought leader on responsible investment, support organisational goals to influence decision-makers and engage target audiences and help manage ShareAction’s reputation by advising on risk and mitigation. You will line manage a Media Manager and Senior Media Officer in the UK and provide guidance to a Media Advisor in Brussels to design and deliver high-quality media relations activity and ensure the effective operation of ShareAction’s press office and internal processes, including media monitoring and reporting.

You'll play a key role in the development of campaigns to hold global companies to account for their impact on people and planet and promote research and recommendations to support our vision of a world where responsible investment is the norm. With excellent interpersonal skills, you’ll be able to work collaboratively, supporting colleagues to engage effectively with the media.

If this sounds of interest, we’d love to hear from you.

What you’ll bring to the team

We want to hear from you if you have substantial experience working in a press office or as a journalist, with recent experience at a senior level, and a strong track record of securing positive coverage to achieve brand, engagement and influencing goals. This role would suit someone who is skilled in developing and delivering media strategy to support organisational objectives – including thought leadership activity for specialist audiences – and has the interpersonal skills to collaborate effectively with colleagues at all levels across the organisation and win support for your recommendations. You’ll be a highly regarded people manager who has a proven track record of developing junior team members and putting in place the structures and support for them to succeed. You’ll be passionate about using the power of communications to help drive a better future for people and planet.

This role would suit someone who has outstanding verbal and written communication skills, with a flair for breaking down complex issues and the ability to use framing and messaging techniques to produce high-quality content that can resonate with target audiences and inspire action. You’ll enjoy working in a fast-paced, changing campaigning environment and have excellent organisational skills to be able to manage multiple projects at once. You might have previous experience developing media activity within a campaigning or advocacy organisation or on social, environmental or financial issues.

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy; however, as this role involves a lot of close collaboration with London-based colleagues, there is an expectation that you will be able to come into the office once a week. The whole Communications team meets together in person at least once a month.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension: invested with NEST and their green funds.
• A healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 25th November 2024.
First-round interviews: Thursday 5th and Friday 6th December 2024.
Second-round interviews: Thursday 12th and Monday 16th December 2024.

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting, we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

The deadline for applications is Sunday 3rd November 2024.

Location:UK, Egypt, oPt, Lebanon 

Location type:Hybrid

Reporting to: Director of Finance and Operations

Annual salary: £66K GBP (UK), $50K USD (Lebanon), 232K ILS (oPt), $45K USD (Egypt)

Contract type: Permanent

Working hours: Full-time (35 hours)

Manages: 1

Candidate level: Senior Management

MAP’s Mission

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory (oPt) and Palestinian refugee camps in Lebanon.

Job Purpose

The Deputy Director: Supply Chain & Logistics will be responsible for overseeing the organisation’s goals and strategy related to supply chain management, procurement, and logistics to ensure these functions best support MAP’s mission.  With the organisation currently experiencing a period of growth in both headcount and scale of operations, the role will be key in enhancing logistics capabilities, supporting expansion efforts, and maintaining consistency in supply chain and logistics practices across multiple regions. This new role will be crucial in managing and optimising supply chain operations across multiple countries and regions, aligning logistics strategies with organisational objectives, and ensuring efficient and secure delivery of medical and other supplies within a complex humanitarian crisis.

Duties and key responsibilities

Leadership, Collaboration & Line Management

· Support the Director of Finance and Operations through preparation for and reporting to governance meetings.

· Participate actively as a member of the Leadership Team.

· Provide leadership, direction, training, and motivation as appropriate to the Procurement & Logistics Manager, and working with the directors of MAP’s overseas offices, to the relevant local procurement, finance, audit, security and logistics staff.

Supply Chains and Procurement

· Oversee MAP’s supply chain strategy to deliver efficient and timely support to field offices within an ever-changing humanitarian crisis.

· Embed logistics strategies to ensure the timely and efficient delivery of humanitarian aid including medical supplies, essential goods and other supplies and materials, while navigating complex and unstable environments.

· Oversee and monitor all the procurement processes and commitments to source goods in compliance with organisational policies and donor guidelines, ensuring cost-effective purchasing, quality control, and ethical standards.

· Manage and grow relationships with local, regional and international suppliers, transport providers, insurers, and partners to secure reliable supply routes and mitigate risks related to border crossings, roadblocks, and security threats.

· Analyse supply chain data and assess trends related to demand, transportation routes, supplier performance, and security conditions to inform strategic decision-making and anticipate future needs.

· Have oversight of each of MAP’s warehouses and distribution centres to ensure proper storage, inventory control, and the safeguarding of supplies against theft, damage, or diversion in high-risk areas.

· Ensure all logistics operations comply with local laws, international regulations, donor requirements, and internal policies while developing contingency plans and risk mitigation strategies for emergencies or sudden changes in the security situations.

· Work closely with the People and Culture, Programmes, and Advocacy teams in the deployment of staff, contractors, emergency medical teams and delegations, including managing travel, accommodation and subsistence for deployed and inbound staff.

· Work alongside each country offices’ finance staff to monitor supply chain needs, enable effective risk management, ensure timely supplier payments to optimise resource allocation.                                                                                              

Risk Management

· Risk management – manage strategic and operational risks supply chain and procurement areas working with the Head of Internal Audit & Compliance.

· Maintain insurance policies across all MAP offices to ensure appropriate and adequate risk mitigation and meet statutory requirements.

Person Specification

Experience

· Relevant recognised qualifications in Supply Chain Management, or a related field.

· Substantial experience in providing humanitarian aid in conflict zones, or a similar field.

· Strong background in supply chains, procurement and logistics within the NGO sector within a regional or international setting.

· Experience working in conflict and high-risk security environments with complex supply chains across multiple countries.

· Strong background in sourcing, negotiating, and managing relationships with local and international suppliers to secure cost-effective and high-quality goods.

· Ability to analyse market data and information, evaluate options and to think and plan logistics and supply chains strategically.

· Experience with working in a diverse and multi-cultural environment, including ability to recognise and address challenges arising from working in occupied zones.

Skills and abilities

· Ability to undertake a complex management role in an international organisation.

· Ability to work collaboratively with diverse teams and build positive workplace culture under challenging conditions.

· Flexibility and adaptability to respond to changing circumstances and urgent needs in occupied areas.

· Proven ability to negotiate and handle situations with diplomacy.

· Excellent interpersonal and communication skills.

· Fluent in spoken and written English required.

· Excellent IT skills, including experience of using Office 365 software.

· Solution-focused approach, ability to work under pressure.

Knowledge

· An appreciation of the political complexities in the Middle East region, of the Israeli-Palestinian conflict and of the position of the Palestinian refugee population in regions where MAP operates.

Personal attributes and other requirements

· Commitment to MAP’s mission, services, and the right to health.

· Support and promote diversity and equality of opportunity in the workplace.

· Work collaboratively with others in all aspects of our work.

· Willingness to work flexibility during busy periods and in emergencies.

· Be flexible and perform other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.

· Abide by organisational policies, codes of conduct and practices.

· Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.

· Commitment to the values and ethos of MAP.

· Prepared and able to travel frequently occasionally to Egypt, Lebanon, the occupied Palestinian territory, and Israel.

Terms and Conditions

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

This is a new role, and a review of the job description will be undertaken in early 2025 or earlier if required.

The deadline for applications is Sunday 3rd November 2024.

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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.