Head Of Infrastructure Jobs
£102,000 annum
Fixed Term – 12 months (Parental Leave cover)
Part Home/Part Office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Director of Partnerships.
The role is responsible for leading the Corporate, Foundations and Sport Partnerships teams which is an income portfolio of circa £50m annually, and the delivery of UNICEF UK’s ambitious strategies and plans to raise funds and leverage child rights advancing support through partnerships.
You will have strong team leadership skills and proven expertise in setting an ambitious and proactive growth culture, enabling fundraisers to prioritise their output and deliver the organisation’s ambition of higher value, multi-year partnerships whilst managing the budgets in line with the financial modelling set out in the 2023-26 strategy. You will be able to evidence effectively working in large complex organisations and have experience of working in a collaborative leadership role and will represent UNICEF UK and lead teams forward against the delivery of our strategic framework.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Thursday 8 August 2024.
Interview date: Monday 9 September and Friday 13 September 2024.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a recruitment platform called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
30 hours per week (excluding a 30 minute break)
Initial 12-month fixed term contract
We are seeking to recruit two Development Workers for Salford’s flagship Wellbeing Matters programme.
The Wellbeing Matters programme is a Voluntary, Community and Social Enterprise (VCSE) led initiative delivered by Salford CVS in partnership with five VCSE anchor organisations. The Programme focuses on Person and Community Centred Approaches to improving the wellbeing of Salford people that are commissioned by NHS Greater Manchester, Salford’s five Primary Care Networks, and Salford Integrated Commissioning.
Wellbeing Matters Programme has two core elements, firstly community connecting / social prescribing. This connects people referred through health professionals with a non-medical need to local community assets to support an individual’s wellbeing, independence, and reduce social isolation. The programme aims to support people feel more connected to their communities, providing confidence, and social interaction connections, linking individuals to local activities and services. The main aim is to support individuals become prepared on how to manage their own health and wellbeing.
The second core element of the Wellbeing Matters programme supports the development and maintenance of the VCSE ecosystem that supports social prescribing through volunteering, voluntary action, community activities, investment and assuring quality of groups and activities. This element of Wellbeing Matters includes a team of Development Workers whose role is to develop the capacity of local VCSE groups and activities that ensures a healthy voluntary, community and social enterprise eco-system to socially prescribe into.
Closing date: Monday 19th August 2024 at 9am
Interview dates: Thursday 22nd & Friday 23rd August 2024
We reserve the right to review applications before the closing date should we get sufficient applications.
Please note late applications will not be accepted.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Human Resources Manager
Company: The Refugee and Migrant Centre (RMC)
Location: RMC has four branches in Birmingham, Wolverhampton, Walsall and Dudley The successful candidate will be based on site in Birmingham with regular travel required to all branches and whenever necessary. Hybrid working will be considered, allowing for one remote workday per week.
Purpose and Scope of the Role
The Refugee & Migrant Centre (RMC) are renowned for our work in assisting refugees and migrants through crisis and disadvantage; we remove barriers to integration and help our clients to become equal citizens. This great opportunity offers an experienced and innovative candidate the chance to join us, as our HR lead.
This is an exciting time to be joining the team, as we continue to grow to meet our aspirations. RMC are seeking a forward-thinking candidate who will be responsible for ensuring an excellent human resources service to the organisation including advice on complex employment matters, effective employee relations, recruitment, policies and procedures and ensuring that fair and consistent practices are followed in relation to all employment matters. This role is vital to our infrastructure following a period of rapid growth in staff numbers at the charity, as well as in our external activities and impact.
Main Tasks and Responsibilities
The key features of the role cover:
Strategy
· Support the Senior Leadership Team (SLT) in ensuring strategic workforce planning and change management in alignment with RMC’s overall strategy.
· The post holder must have a proven track record in managing complex HR issues such as grievance, disciplinary, sickness absence and other HR matters and be able to support managers in building effective working relationships.
Service Management
· Leading the provision of a comprehensive human resources service to ensure that we are recruiting the best employees and volunteers and supporting them to deliver outstanding services and other positive change for refugees and migrants.
· Managing RMC’s Human Resources in line with relevant service standards, key performance indicators and the human resources budget, ensuring robust plans are in place but also flexibility to cope with new needs, as they arise.
· Advising the SLT (CEO, Deputy CEO and Head of Services) and other senior managers on human resources matters and ensure all people managers in the organisation have the necessary skills and support to address complex employment issues e.g. in relation to sickness, performance and disciplinary and grievance processes.
· Leading on ensuring that all human resources policies and processes are adequate and reviewed regularly.
· Overseeing RMC’s performance management framework and advise senior managers on any remedial actions required.
· Ensuring timely and accurate workforce information is available as required for trustees, senior managers and the Finance team (e.g. for payroll purposes).
· Actively contribute to RMC’s evaluation process and participating in salary appeal panels and salary benchmarking exercises, and providing advice to senior managers on any salary-related matters.
Learning and Development
· Ensuring the People and Human Resources team provides the best possible learning and development opportunities for RMC employees and monitoring compliance with mandatory training (including data protection, health & safety, and safeguarding).
· Coordinate existing and potential learning and development opportunities.
Culture and Staff-Wellbeing
· Overseeing initiatives to promote the wellbeing of staff, including volunteers, being mindful of the impacts on them of working with marginalised members of society, and monitoring and supporting the wellbeing of staff.
· Managing staff satisfaction surveys, including analysis of results and working with the SLT to develop action plans in response to the results.
· Monitoring the diversity of staff and volunteers. Helping to ensure the existing broad diversity at the RMC is maintained and enriched further.
Compliance
· Ensuring compliance by RMC with employment law and safeguarding obligations in relation to staff, including safe recruitment.
· Ensuring any personal data of staff, including volunteers, is kept in line with data protection regulations.
Other Responsibilities
· Recognising the importance of taking care of own wellbeing and taking advantage of wellbeing initiatives offered by the organisation to our staff.
· Ensuring compliance with organisational policies and practices, and attendance at mandatory training.
· Any other duties as required by the organisation.
Person Specification
Experience and Skills
Desirable
- A CIPD diploma (Level 7) in HR management
- Experience of leading and managing staff teams.
- Experience of strategic planning and organisational change.
Essential
- Outstanding interpersonal skills.
- Considerable experience in a similar role, dealing with complex employment issues, safeguarding best practice and working successfully with other managers.
- Experience and expertise in day-to-day generalist HR which can be transferred to an ambitious charity, with a good grasp of the legislative frameworks and how to apply them in practice.
- Numerate, with excellent written skills and experience of producing HR documentation to a high standard, with good attention to detail.
- Capable of taking responsibility for day-to-day
- enquiries, recruitment and selection, induction, administration and support throughout the employee lifecycle and enable maximum value to be gained through the collection, recording and analysis of data.
We are keen to hear from all candidates whose skills and experience fulfil the criteria set out above. Please complete the application form, indicating where you first saw the job advertisement and demonstrating your professional fit with the role.
What's in it for you?
Location: Birmingham
Pension: RMC will contribute 3% of gross basic salary
Holidays: 25 days per year plus public holidays and 1 concessionary day (34 days). Holiday entitlement increases to 26 days after 2 years and 31 days after 5 years
Hours of Work: Full Time (35 hours per week) or Part Time ( 21 hours per week) (excluding lunch breaks) with time off in lieu for work outside of these hours.
Notice: Two months’ notice of termination of employment on either side
Disability: We are committed to making every reasonable adjustment to the workplace or working arrangements so as to accommodate people with disabilities
Enhanced DBS: Employment in this post will be subject to a satisfactory police clearance being obtained. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (exception) Order 1975 and you are, therefore, not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act.
Travel expenses: If travel around the Black Country is undertaken in your own vehicle for work purposes this can be reclaimed at the rate of 45 pence per mile
Training: Access to external paid training and regular internal training and a commitment to supporting you to develop and upskill
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date:
Wednesday 31st July 2024 by 5pm.
There will be a two-stage interview process with the 1st stage consisting of presentation and interview and the 2nd of informal meetings with groups of key managers.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The client requests no contact from agencies or media sales.
Digital Product Officer
Location: This post is hybrid, with an office base in Leeds, requiring an average of at least eight days a month face-to-face working, with occasional travel to other locations in England, Wales and Northern Ireland.
Contract: Full-time, permanent
Salary: £33,000pa
BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school. Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.
We are looking for someone to support our Digital team to plan, maintain, track, report on, optimise and evaluate the performance of our website, which in turn supports service provision through our network of delivery partners. Ensuring our pages can be found easily by users, this role will analyse and report on performance data, including insights into user behaviour, and work with the team to make suggestions for improvements, ensuring all activity is insight-driven and audience focused. This covers end-to-end digital journeys from external sources, through the site and related platforms, and conversions and goal completions.
All of this involves excellent technical and people skills, working with a range of people at all levels, including colleagues, suppliers, partners who deliver our services, and supporters. We are looking for someone who is also very adaptable and comfortable to work in a changing environment as we develop our new digital approach, starting with a major project to transform our website.
To apply please send a copy of your CV by applying on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.
Closing date: Monday 29 July at 9am.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.
We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
The client requests no contact from agencies or media sales.
Hours: 1 x 37 hours per week and 1 x 26 hours per week
Contract length: Full time fixed term contract until 30 June 2025, initially
Salary: £30,205 (pro-rata)
Closing date for applications: 29th July 2024 at 9 am
Interviews on: Monday 5th August at Beech House, Poole
Do you want to make a real impact? Do you thrive on creativity, innovation, and collaboration but also enjoy engaging and supporting some of the most vulnerable in the community?
We’re seeking passionate individuals who want to transform lives and empower communities through efficient and easy access to information about the services and support delivered by charities and community organisations.
We’re recruiting 2 new Pathway Coordinators to join our Wellbeing Collaborative Team, who will work with us over the next 12 months as we work closely with our health and local authority colleagues to develop new ways of working in the acute and reablement hospitals across Bournemouth Christchurch and Poole.
Role Purpose:
As the Pathway Coordinator – Hospital Discharge you will work closely with colleagues within the Wellbeing Collaborative and across the organisation, to develop and deliver our innovative offer in the acute hospitals and community reablement across Bournemouth, Christchurch and Poole, to co-create local solutions enabling the community to better access the support the voluntary and community sector (VCS) has to offer.
The role will see you:
- Interact with patients on a face-to-face basis, actively listen and understand their needs ahead of leaving hospital.
- Provide connection to appropriate community support, ahead of discharge. Helping them to return home safely, avoid re-admittance and stay healthy and independent for longer.
- Following a referral from hospital teams, ahead of discharge.
- Develop relationships with professional teams including the Discharge Coordinators and Discharge Key Workers
- Engage in multi-disciplinary discussions in relation to community support available post discharge.
- Work with colleagues efficiently and effectively to distribute one-off wellbeing grants to enable discharge from hospital in a safe and timely manner.
- Identify and highlight gaps in provision at point of discharge from hospital, and work with community groups to identify how best they could support.
- Support the team in the trialling of integrated volunteering into community wellbeing pathways.
- Work as part of the team on a duty roster for a minimum 2 days a week signposting people and professionals to relevant local community service providers.
- Work with the team to monitor and evaluate the Wellbeing Collaborative to ensure our objectives are achieved and evidenced.
- Support the Pathway Coordinator Team Lead to implement a robust and effective communications strategy which not only champions and promotes the work CAN does but also its members.
- Champion the CAN membership and the support we can provide to communities and grassroots groups as well as to our statutory colleagues.
- Maintain a good level of understanding and information on related CAN services and work closely with other colleagues across the organisation to represent the wider organisation at community events.
- Embrace and embody CAN values in how the role is delivered with collaborative and generous working behaviours.
- Administrate and organise own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirement.
About you:
You’ll have a good understanding of the work of an umbrella infrastructure such as CAN and the benefits the voluntary and community sector (VCS) can and do bring the community. You’ll understand how the local public sector works with the VCS including BCP Council, NHS Dorset, Public Health and have a desire to see them working more efficiently and effectively together.
As a people person with great interpersonal skills, you’ll be able to build and maintain excellent professional relationships with a wide range of people from a range of background to connect and develop solutions which meet people’s needs.
Experience within acute and/or community hospital, reablement services or community signposting would be an advantage, but full training will be given for the right candidate.
Benefits:
In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.
For an informal discussion, please contact Emma Lee, Head of Engagement.
Are you passionate about nature’s recovery in our cities and towns? Do you have expert knowledge of the UK’s planning law and processes? We are currently seeking a Planning and Biodiversity Officer (or Senior Officer) to deliver our vital work to protect nature across our urban landscape.
Birmingham and Black Country Wildlife Trust is one of 46 local, independent Wildlife Trusts and is the charity that works to make the environment of Birmingham and the Black Country (Dudley, Sandwell, Walsall and Wolverhampton) a better place for wildlife and people through conservation management, environmental education, advocacy, and community involvement.
As a wildlife charity serving a heavily urbanised area, a major element of our work is engagement with planning law and policy, through which we seek species and habitat protection along with wider nature recovery.
This is an exciting and rewarding opportunity to make a real difference to nature’s protection and recovery in Birmingham and the Black Country. The post holder will engage with planning processes to advocate for nature, and in doing so will protect local wildlife of great value to people, communities and organisations across our region.
This will be a varied role that will include significant partnership working, engagement with land managers and owners, policy and strategy development, and responding to the demands raised by local planning applications and plan development. The successful applicant will be very well-organised, with a high level of attention to detail, and used to prioritising a complex workload. You will have excellent communication skills, and the confidence and ambition to affect outcomes within planning processes. Above all you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.
Flexible role, based in our offices within Birmingham, but with the option of working from home, as required. Occasional travel regionally and nationally.
The role will be recruited at either Project Officer or Senior Project Officer grade, depending on the level of experience of the successful candidate. Please see the role's person specification for more details.
Benefits include 28 days of annual leave plus bank holidays (pro-rata), a 7% employer contribution pension, flexible and hybrid working opportunities, an Employee Assistance Programme and working alongside a supportive and friendly group of nature lovers!
This role will require the successful candidate to undertake a basic DBS check as part of the pre-employment checks.
Please note that we are not a UK visa sponsoring organisation. Therefore, you will need to be able to demonstrate that you have the right to work in the UK if you wish to apply for this role.
We are committed to ensuring transparent and non-discriminatory recruitment and employment. As a progressive charitable organisation, we champion equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristic.
The client requests no contact from agencies or media sales.
Are you our new Director?
•Are you a collaborative and experienced leader and manager?
•Are you committed to defending human rights and human dignity, and passionate about issues affecting marginalised and excluded people?
•Are you able to build trusting, respectful and creative relationships?
•Do you have a sound understanding of grant making, or perhaps sub-granting, or commissioning?
If so, then you might well be the right person to join us at this exciting time.
Our priorities and approach
• The human rights framework• The criminal legal system
• Migrants, refugees and people seeking asylum• Access to justice
The A B Charitable Trust exists to promote human dignity and defend the human rights of the most marginalised and excluded people. Our approach is founded on liberal principles of universalism and human rights. We believe in justice, not charity. For us, this means supporting work that promotes rather than diminishes dignity. It also means supporting efforts to change the systems that shape the lives of marginalised and excluded people in pernicious ways. We have a particular interest in work that uses the law to address inequities and injustices.
Our journey
The Trust was founded 33 years ago to promote and defend human dignity. Since then, we have given £33.4m to organisations, and this year we will spend some £8m. We have significantly increased our grantmaking over recent years and intend to continue a trajectory of growth.
Over the years the board has developed into a mix of both family and independent trustees, all of whom bring a wealth of experiences, skills and a shared passion for the work. Our talented executive team brings a high level of knowledge, expertise and skill both around grant making and our priority areas.
About the role and you
The key purpose of this role is to work closely and collaboratively with the trustees and executive teams to:
·Provide strategic leadership and management
·Have oversight / management of ABCT’s grants portfolio and our partnerships, ensuring we meet our priorities.
·Develop and maintain relationships with key stakeholders.
·Build a culture of learning and best practice in ABCT’s work.
The new Director will be critical in shaping how the Trust continues to grow and develop, so candidates will need to be able to demonstrate a relevant leadership and management background and a passion for the work.
This could be the right opportunity for a range of potential candidates. We really want to hear from candidates from a wide range of backgrounds and we particularly encourage people with lived experience to apply.
If you would like to have an informal discussion about the role then please contact Allyson Davies (see link) who is advising and supporting the trustees in this appointment.
We value, welcome and respect all the differences that make us who we are, including: age, cultural background, disability and mental health, ethnicity and race, sex, gender identity and expression, sexual orientation, and social background.
To Apply
First download the Candidate information pack, which has more details and the job description. You will also need the application form and equal opportunities monitoring form. Send these two forms, with your CV, to the email in the pack, by 10am on 1 August.
Carers Trust are on a journey to challenge our practices and support our UK-wide network of local carer organisations in creating an inclusive culture that truly values and respects diversity.
We're hiring a dynamic EDI Specialist to:
- Raise awareness and understanding of barriers to diversity and inclusion.
- Increase our capability, capacity, and confidence in taking tangible action to be an anti-racist network.
- Work across Carers Trust and our local carer organisations to drive real change.
Our ideal candidate:
- Has lived experience with and a deep understanding of ethnic majority communities.
- Brings proven experience in equity, diversity, and inclusion (EDI).
- Possesses in-depth knowledge of EDI principles, theories, and best practices.
- Excels in data analysis, program evaluation, and EDI initiative assessment.
- Communicates and engages effectively with stakeholders at all levels.
- Thrives in complex environments and fosters partnerships with external stakeholders.
- Works independently and is committed to fostering a culture of inclusion and belonging.
- Is familiar with relevant EDI laws, regulations, and compliance requirements.
- Constructively challenges different perspectives and shares best practices.
- Values diversity, treats others with respect, and enhances the quality of work through inclusive practices.
- Is passionate about supporting unpaid carers through the work of Carers Trust.
If you want to make a real impact and drive systemic change, we want to hear from you!
Apply now and be a part of our transformative journey.
The client requests no contact from agencies or media sales.
PLEASE NOTE AN APPLICATION FORM AND SHORT COVER LETTER WILL BE REQUIRED, AND THE CANDIDATE MUST HAVE A RIGHT TO WORK IN THE UK
We are delighted to be recruiting for our next Director of Services, who'll manage our adult, family and youth services, supporting ADHD and Autistic people in NW London, their families, and the professionals who work with them. As a trusted member of our senior leadership team you will be driving impact for the more than 4,000 people we work with each year by:
- developing and implementing service strategies and plans
- acting as the designated safeguarding lead
- driving equity, diversity, and inclusion internally, and in the way we deliver our work
- collaborating on service evaluation, measurement and reporting
- liaising with funders and supporting fundraising efforts
- representing CAAS externally
The role will be based in our office in Eastcote for 3 days per week, with the possibility for home working for the remainder of the time.
Salary £50k FTE. Note the salary listed is a full time equivalent salary based on 35hrs per week, so actual salary will vary depending on hours agreed.
Hours: Part time 28hours per week. Potential for full time if additional facilitation or training work is taken on.
Terms: Permanent role
Additional project work may be available on an ad-hoc basis. Flexible hours, evening and weekend work may be required, and the work pattern may vary each week.
Job Summary
CAAS provide an ADHD and Autism Support Service for the 8 boroughs of NW London, from our base in Eastcote, with a team of Support Workers. Our work includes offering information, advice, and support to ADHD / autistic people, their families, and professionals in NW London, with the aim of improving quality of life and developing neurodiverse-aware communities. Some of the support is offered through one2one meetings, some of the support is provided through groups and courses which aim to increase understanding and awareness, and provide opportunities for peer support, and some of the support is offered through training and workshops to educate professionals and drive for accommodations to be made to services to allow greater access for our client group.
As Director of Services, you will work closely with the CEO, leading on the management of the Adult Services, Youth Services and Family Services workstreams within the charity, ensuring the high quality service provision for which we are known. The role sits within the senior leadership team at CAAS, alongside the Finance Director, and manages the Youth Services Manager, the Family Services Manager and the Adult Services Manager, who in turn manage around 20 staff between them.
The Director of Services provides a crucial role in ensuring the infrastructure and operational workings of the charity are effective for the more than 30 staff we employ, and the more than 11,000 instances of support we provide each year. Therefore, we are looking for a capable, calm, self-motivated, organised and hard-working Services professional who has worked in a management role directly responsible for service delivery in another charity.
The role requires strong organisation skills, excellent communication and relationship building skills, significant experience of operational service delivery, team leadership experience, the ability to articulate and drive our impact, and a good understanding of fundraising and monitoring requirements in a medium sized charity. Ultimately you will have the drive to ensure that everyone who works for us, and everyone who seeks support from us, has the best possible experience.
There is no requirement for any experience of delivering services that support ADHD / autistic individuals, as we will provide training, but it would be helpful to have a good understanding of the conditions, and the strengths and challenges they may bring. A genuine acceptance of diversity and a keenness to make an impact are essential.
Key Responsibilities – Strategic and Organisational
· To lead in the development and implementation of CAAS strategy in our work with service users, ensuring that all our services have a thoughtful strategic underpinning, and a measurable and significant positive impact for our clients. Represent the needs of our clients in strategic and planning decisions.
· To work with the CEO to understand the organisational risks facing the charity within the service provision it provides, and to develop and implement the necessary mitigations
· To be the designated safeguarding lead in the charity and ensure our safeguarding procedures, practices and policies are fit for purpose.
· Develop, review, and communicate safeguarding and client risk management policies, procedures and controls, and ensure mitigations and improvement plans are in place for any control weaknesses identified.
· Own our organisational equity, diversity and inclusion policy and practice, and ensure it is truly embedded within our organisation so that we can extend our reach to include those under-served clients who may not always have been able to access our services. To ensure in our communications, in our practice and in our culture that we are truly inclusive, and make accommodations so that all how need us can access us.
· Prepare and present service department reports and reviews for the Board of Trustees, and build up effective relationships with the Board so that our services and the client whom we serve have a ‘voice’ in Board meetings.
Key Responsibilities – Impact
· To work collaboratively with the CEO to develop and deliver clear methods of measuring the impact of services, and an appropriate Theory of Change model for our work, and use this information to continuously improve and articulate our service development.
· To develop and monitor a framework of key performance indicator targets and standards, to ensure all service managers are able to effectively appraise and improve where appropriate the service standards within their division.
· Evaluate the operational dashboards and reporting mechanisms to ensure trends are quickly identified and necessary changes put in place.
· To work with the communications team to maximize opportunities to ensure our services reach as many people as possible, as efficiently as possible and in a way that is appropriate within our branding guidelines.
· To provide impact data such that we can demonstrate to a wide audience the quality of the work that we perform, and the lasting impact that we have on those we reach
· Lead the Services Department in ensuring all projects are clearly documented, managed, reviewed and evaluated, and ensure a rolling programme of self-assessment and improvement is in place.
Key Responsibilities – Operational Management
· Manage the provision of high-quality services, in accordance with funder requirements and service specifications by leading and managing the Service Managers and by providing the necessary support and development in their roles. To be responsible for the support, management and development of all service staff, volunteers and freelancers.
· To support the Service Managers and the Head of Client Programmes with the planning and mobilisation of projects and contracts, ensuring services are delivered in line with funder requirements and timings. Have a willingness to ‘get into the detail’ as well as to provide more strategic leadership and direction within the delivery teams.
· Ensure overall service management across the different teams is complimentary and effective, that clients are triaged appropriately throughout the different service offer, that there are appropriate routes for clients to move through the different services, and that best practice is shared, and learnings incorporated right across our work.
· To ensure services are accessible to our clients, that projects are begun, maintained or stopped in a planned and thoughtful manner, and that the services we provide offer the very best support that is possible for our clients, taking into consideration latest research and understanding about the conditions, and about the people we wish to reach.
· To have specific responsibility for the risk management within services, for both clients and for projects. To review risk assessments, and ensure appropriate mitigations are developed and actioned.
· Participate in the recruitment and induction of all new services staff, and ensure that all service staff receive appropriate professional development plans and performance targets
· Ensure services staff and volunteers are focused on achieving CAAS’ mission, values and aims, and have the appropriate skills and management in order to deliver effective, efficient services.
· Work with the SLT to develop sustainable business models for the delivery of our services, and drive process improvements and efficiencies. Work with the Head of Client Programmes to develop our commercial trading services, ensuring a growth strategy that is profitable.
· Provide the management group with service quality and evaluation information to support them in planning their resource allocations, project delivery approach and funding requirements etc to ensure continuous development of improved practice.
Key Responsibilities - Financial
- To work collaboratively with the Finance Director, to support the development and use of effective management information systems, ensuring that all our services capture and report relevant monitoring data consistently and accurately.
- To have overall accountability for the service department budgets, to ensure CAAS works within agreed financial constraints, making best use of the funds available to us, including compliance with the financial reporting requirements to funders
- To support with financial planning, to ensure the continuation of our core programmes, and revise plans when financial targets require.
- To work collaboratively with fundraising colleagues, to identify new funding opportunities, and to develop new fundraising proposals and funding bids, which support and advance the work of the charity over the longer term.
- To write funding reports and outcome analyses, and prepare for and attend funding review and monitoring meetings.
- To understand the funding requirements of all projects, and ensure projects happen on time and within budget.
Key Responsibilities - Relationship Building
- To represent CAAS on key bodies and groups externally, ensuring that CAAS position and views are clearly and professionally provided in the best interests of our service users
- To establish and maintain effective working relationships both inside and outside the charity, particularly with health and social care agencies, to enhance the presence of the charity within the local delivery offer.
- To systematically evaluate and improve all elements of service delivery and quality by consulting with services users, staff and external stakeholders and by planning and implementing the necessary changes with genuine involvement of those we serve. To lead our client voice projects across the different service lines, to share best practice, and develop a sense of shared goals and messages to ensure CAAS is able to strategically develop in a way which is truly user-led.
Other Responsibilities
To carry out other tasks appropriate to the post and as agreed with the CEO
To actively participate and undertake training and development of self and others.
To comply with the H&S, EDI, data protection and code of conduct standards expected within the organisation
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
· Services Management Experience: Experience of delivering services directly to clients and of managing service delivery projects and teams to a high standard with a broad reach.
· Excellent Organisational and Leadership Skills: Ability to manage multiple tasks simultaneously with high attention to detail, crucial for handling a demanding workload and managing a busy team
· Stakeholder Engagement: Proven ability to engage and collaborate with a wide range of stakeholders, including funders, partners, and community organizations.
· Communication Skills: Excellent written and verbal communication skills, capable of representing the organisation effectively both internally and externally, at all levels including developing a close relationship with the Safeguarding Trustee and other Board members, preparing reports for funders, communicating complex information to staff and offering insights to the management group.
· Tech Proficiency: Skilled in using computer software such as CRM systems, Finance systems, Microsoft Office Suite and Phone Management Systems as well as be able to manage IT onboarding and admin requirements around computer hardware
· Adaptability and Probity: Capable of adjusting to changing priorities and managing a variety of tasks efficiently. High level of personal integrity and commitment to ‘doing the right thing’.
· Interpersonal Skills: Warm and welcoming demeanour, capable of active listening and using neuro-affirmative language to support inclusive communication.
Person Specification - Desirable
· Senior Leader: previous experience of working within a senior leadership team, with responsibility for a department and for strategic input as well as operational management
· Experience or Knowledge of ADHD or Autism: Prior experience or knowledge of working with ADHD/autistic individuals or understanding of the challenges faced by ADHD/autistic people.
· Safeguarding Experience: Previous experience of being the DSL, or of managing safeguarding in an organistion, and of writing and implementing safeguarding policy, processes and practice.
· Co-Production Experience: Previous experience of bringing authentic voices into service delivery, and demonstrative commitment to listening to feedback in a cycle of continuous improvement.
· Impact Evaluation and Reporting: Experience in program evaluation, measuring impact, and reporting results to stakeholders.
· Flexibility: Willingness to work flexible hours if required to meet organisational needs.
· Commitment to Continuous Learning: Demonstrated interest in personal and professional development, particularly in areas relevant to the role.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS disclosure.
To Apply
PLEASE NOTE WE WILL NOT ACCEPT CVS INSTEAD OF APPLICATION FORMS. TO APPLY FOR THIS ROLE, YOU MUST FILL IN THE APPLICATION FORM ON THE VACANCIES PAGE OF OUR WEBSITE BY 10AM MONDAY 12TH AUGUST
The client requests no contact from agencies or media sales.
The Research and Involvement Officer will ensure that unpaid carers are meaningfully involved in the design and delivery of research and will be instrumental in enabling unpaid carers to be directly heard by researchers and decision makers. This will include the involvement of young carers and unpaid carers of all ages in the development of programmes, policy, and providing mechanisms for unpaid carers to speak truth to power to influence for change.
The postholder will play a key role in bringing Welsh voices and perspectives to our UK-wide research and involvement functions and will work with colleagues across the UK to produce impactful evidence to influence changes beyond Wales’ borders.
The client requests no contact from agencies or media sales.
As CTA's Business Development Manager, your role involves increasing the uptake of MiDAS training and growing CTA membership. To do this you will need to have/develop an in-depth knowledge of the sector, be able to conduct your own research, develop relationships with our key stakeholders, and track performance metrics.
Responsibilities
Promoting CTA services, increasing uptake, and retention.
- Build and maintain strong relationships with existing members, ensuring their satisfaction and engagement to retain our existing membership.
- Develop and foster relationships with local authorities, umbrella organisations, charities, voluntary organisations and other stakeholders across the UK to promote CTA membership offerings.
- This will include creating a promotional package for CTA membership to be delivered to organisations across the UK.
- Develop and implement a comprehensive marketing and outreach strategy to promote MiDAS training courses.
- You will do this by collaboratively working with MiDAS customers, training providers, local authorities, and community organisations to raise awareness of MiDAS and its benefits. This will include running workshops, webinars, and information sessions to educate potential clients on MiDAS standards and certification that encourage participation in MiDAS training.
- Build and maintain connections with commercial organisations affiliated with CTA, ensuring strong relationships, and the offers are relevant adding value to CTA membership.
- Identify and pursue new business opportunities, including creating focused campaigns to attract new members and boost membership sales. This will include collaborating with CTA’s Country Directors and Development Officers to share these campaigns and involve them in the process.
- Using available internal MiDAS sales and participation data, develop a thorough understanding of who purchases and uses the product and how this can be leveraged to increase participation in the training programme and drive its income.
- Responsible for contributing to the MiDAS / Training newsletter
- Make the best use of social media, including content creation, to promote CTA membership and training offering.
- Work with senior leadership group to develop our sales systems and processes.
- Provide excellent customer service to address inquiries, resolve issues, and encourage membership renewals.
Research, analysis and reporting
- Develop and implement strategies to identify trends within the Community Transport sector and beyond. In doing so you will identify potential new stakeholders, potential threats, opportunities and areas for growth.
- Monitor developments within the wider voluntary and transport sector and adjust strategies accordingly.
- Use these insights to regularly provide feedback to the leadership group and make recommendations for growth.
- Track and report on key performance indicators related to MiDAS training and CTA membership. Including providing regular updates to management on progress, challenges, and opportunities.
Person Specification
Essential
Experience & Qualifications
- Extensive experience in business development and/or sales roles, including the creation of metrics for setting targets and measuring success.
- Experience and understanding of the community & voluntary sector.
- Experience of building strong working relationships with colleagues, partners and external stakeholders at all levels (including senior leaders) to deliver results on behalf of an organisation.
- Experience leading and participating in collaborative endeavors with other organisations through partnerships and alliance building.
- A qualification or experience relevant to the role and evidence of continual professional development.
- Experienced in creating marketing packs, promotional material, and presenting that material in varying formats.
- Experience working at both regional and national level.
- Ability to harness opportunities and develop campaigns to promote and sell services.
Desirable:
- Experience working within a community transport, membership organisation, transport, or community and voluntary organisation; ideally in a business development/sales position.
Knowledge, Skills & Abilities
Essential
- Excellent interpersonal and organisational skills, with an emphasis on collaboration and working well in a team.
- Strong communication and negotiation skills, including confidence to speak and present to different audiences.
- Ability to collect and interpret data and use it to drive planning and delivery of strategy. Highly motivated to deliver success.
- Excellent written and verbal communication skills.
- Willingness to challenge the status quo and received wisdom to find more effective ways of delivering outcomes.
- Strong IT and digital skills – including MS Office and digital communication tools.
- The ability to work on your own initiative and prioritize workload.
- Strong attention to detail.
Values & Attitude
Essential:
- A demonstrable commitment to our organisation’s values.
- Strong commitment to, and understanding of the principles of equality, diversity and inclusion.
Full job pack available on the Jobs section of the Community Transport Association UK website.
Your application should include the following two things:
- A personal statement that’s no longer than two sides of A4. Share your motivation for applying for the role and how you meet the essential requirements from the knowledge, skills and abilities section of the Person Specification. An up-to-date, detailed CV including all relevant employment history and key achievements in your most recent role(s).
- Please also ensure your CV has your email address, phone number including names and contact details of two people who can provide references, one of whom should be your most recent employer. We will only request references once we have chosen an applicant we wish to appoint. Also, ensure your CV does not contain personal data such as DOB, gender, nationality, etc.
The client requests no contact from agencies or media sales.
About the role
The Wilder Communities Officer will inspire and support community-led action for wildlife and empower local people to create more wildlife rich spaces on their doorstep. Working with colleagues across the Trust, the officer will help to build a wilder future through local community action for nature, with a particular focus on rivers and wetland habitats, and linking in with our Species Survival in Hertfordshire’s Chalk Rivers project.
For a full copy of our recruitment pack and details of how to apply please visit our website.
Project summary - Species Recovery for Chalk Steams – Wilder Communities
Herts and Middlesex Wildlife Trust has secured a grant from the Species Survival Fund, a partnership between Defra and the National Lottery Heritage Fund.
The Species Survival Fund is enabling the Trust to deliver an ambitious restoration programme for our chalk river and wetland habitats across 11.15km of the River Lea Catchment in Hertfordshire. As part of the project, with additional funding, the Trust will be working in local communities to highlight the importance of our chalk streams and wetland habitats and enabling groups and individuals to take their own local action for wildlife.
This community organising work will initially focus on communities in and around Welwyn Garden City and Hertford.
How do we support you?
The Trust strives to be a positive employer supporting our staff through flexible and hybrid working, and training and development. We recognise the importance of our staff team and looking after their health and wellbeing. Our values and expected behaviours reflect the culture which the Trust seeks to maintain to ensure productive, efficient, effective and pleasant workplaces and roles.
In support of this, we offer an excellent benefits package, ranging from office perks, generous leave entitlements and financial benefits. You can find out on our website.
About the Trust
Herts and Middlesex Wildlife Trust is a local nature conservation charity.
We believe that wildlife should have space to thrive alongside our everyday lives and that everyone benefits from having access to nature.
Our staff team is enthusiastic, friendly and committed to making a difference.
The client requests no contact from agencies or media sales.