Head Of Housing Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE ROLE: Full-time (37 hours per week) - Permanent / Hybrid
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Do you have a track record of delivering positive change within finance?
An exciting opportunity has arisen for a Head of Finance to join YMCA DownsLink Group. We are looking for a strategic thinker with strong leadership skills and a passion for delivering financial efficiency.
In this role, you will provide visible, inspiring and engaging leadership and direction to our financial strategy and management of the organisation, ensuring sustainable growth and financial health.
You will be responsible for providing strategic financial guidance to senior management, trustees, and other stakeholders, maintaining robust financial controls, optimising financial performance, and managing risks.
This role involves overseeing all financial operations, including budgeting, forecasting, reporting, and compliance, while fostering a culture of financial accountability and continuous process improvement. You will be accountable for the financial performance of the function as well as providing high quality line management support to the team.
In addition, you will be part of the Extended Leadership Team (ELT), making an active contribution to the strategic direction, planning and leadership of YMCA DownsLink Group in collaboration with the wider team. You will be pro-active in your delivery; be a role model for our values and ensure the needs of children and young people are at the centre of everything we do. You will also be part of the senior management ‘on-call’ service when required.
Hybrid role with an expectation of working three days at our office in Hove and two days working from home - Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
You will already have extensive experience in a senior fiscal management role, preferably within the non-profit or housing sector.
You will have in-depth knowledge of financial regulations and compliance requirements relevant to charities and housing projects, as well as an understanding of charity accounting standards and housing finance regulations.
Experience in managing finances for housing projects, including budgeting, forecasting, and financial reporting for property-related activities is essential. You will have knowledge of the housing sector, including funding mechanisms, property management, and the challenges faced by housing charities.
In addition, you will have experience in working with senior management teams and trustees, along with demonstrated experience in leading and managing a finance team.
CLOSING DATE: Friday 2 August at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace - We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility - If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Housing Support Worker to join our homelessness service in Surrey.
£24,939.20 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and prevent homelessness by providing a flexible and individually tailored support package.
Fixed term contract of 9 months.
Hours: Monday to Friday 9am - 5pm, excluding Bank Holidays.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Undertake key-working responsibilities for a caseload assigned by the Manager
Ensure that referrals to the service are managed effectively and in line with the referrals and assessment procedure
Undertake initial and assessments and continuous reviews of support needs and potential risks, and agree levels of support and actions
Create and review support/ action plans for providing appropriate housing-related support based on the assessment and reflecting the services and resources available
Develop and maintain links with key agencies and service providers in the local community
Empower customers to ensure they receive the benefits and services they are entitled to
Signpost customers to support services that can help them address additional support needs such as mental or physical health, employment and education, adult social care, domestic abuse and family support
Encourage and enable customers to pay their rent and other housing-related costs, and to ensure that rent accounts are managed effectively in conjunction with the relevant housing provider
Encourage and enable customers to adhere to all other conditions of their tenancies/ licences, eg maintaining a satisfactory living environment, refraining from anti-social behaviour, allowing access for essential work
Encourage and enable customers to take necessary steps to seeking and preparing for alternative accommodation where maintaining their current housing situation is unsuitable or unviable
Ensure that all safeguarding concerns are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
Undertake all administrative work and keep accurate and comprehensive customer records to professional standards
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
Use of own vehicle
IT and functional skills
Positive attitude and can-do approach
Resilience
Flexibility
Good communication skills, written and verbally
Desirable:
Experience working in homelessness, housing or support/care
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Organisation: Ash-Shahada Housing Association
Position: Associate Director of Housing
Salary: £50,000-60,000 per annum
Location: Camberwell, London
Fixed Term Contract: 12 months (with expectation to become permanent).
The Associate Director of Housing will join a vibrant team playing a pivotal role in providing exceptional services to their tenants. This is an exciting role as the Associate Director of Housing oversees those services which determine the strategic, financial, and reputational success of the company. This is a fixed term contract, but the expectation is that this will become a permanent role.
About you
A creative and hands-on role, the Associate Director of Housing is responsible for meeting the needs of tenants and ensuring that the condition of the homes achieves their high standards as well as those of the regulator. Your day will be varied, managing a small team in-house as well as external suppliers to deliver a range of services.
The Associate Director of Housing will lead three key areas of the organisation:
- The maintenance and up-keep of social housing properties
- Front line customer service delivery
- Tenant engagement and satisfaction
Essential criteria:
- Experience of working as a Director of Housing, Senior Manager, Head of Assets, or similar.
- 5 years plus experience in the Housing Sector.
- Strong understanding of the housing sector and current trends.
- Experience of designing and delivering exceptional customer service frameworks.
- Experience of managing a small team.
- Expertise in conducting data analysis and building business cases and proposals.
- Proven experience in budget planning and cost management.
- Knowledge of health and safety and regulatory standards in social housing.
Application process
For further information, please contact our retained consultants Will Worthington or Nicholas Rimikis at Morgan Hunt on 0207 419 8921 or 07884 696 980.
CVs should be supported with a personal statement. The personal statement needs to clearly evidence and articulate how your skills and experience meet the role description and essential skills. There is an expectation that this would be 1.5 to 2 pages in length.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
As Head of Advocacy, you will lead the development and delivery of Medical Justice’s advocacy programme, drawing on our evidence of the harm caused by immigration detention, to secure lasting change through combinations of research, policy, parliamentary, and media work, as well as contribute to strategic litigation.
Reporting directly to the Director, you will lead our experienced team advocacy team, help develop our strategic objectives and shape our emerging Senior Management Team.
We particularly welcome applications from people with lived experience –
Support from Experts by Experience Employment Network
Medical Justice is a member of the initiative so candidates with lived experience for our jobs can receive its support with reviewing covering letters, CVs, and interview preparation, as well as give encouraging and constructive feedback to applicants during and after the application process, subject to its volunteers’ availability.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please follow the link in the application pack to request support and they will confirm if they can match you with a mentor to support your application.
- see the Application Pack for more details.
Main duties and responsibilities
- Develop the advocacy team’s expertise in all of the ways our evidence can be used to effect change, including policy work both with the Home Office and NHS England who commission healthcare in immigration detention, parliamentary work, media work, and to contribute to strategic litigation, and how and when they interrelate.
- Understand and keep updated on what is happening with immigration detention policy, including matters that influence it, such as the literature on health issues of detainees, key legal judgements, inquests, reports by official monitors and parliamentary committees, responses to parliamentary questions, parliamentary debates, research produced by other organisations, and information that you glean from FOI requests.
- Keep abreast of the wider political context that may influence immigration and detention policy.
- Represent Medical Justice at external meetings and events.
- Participate in Home Office, NHS England and monitoring bodies’ stakeholder forums.
- Participate in formal and informal ad-hoc NGO groupings. - Work both reactively and pro-actively, identify opportunities for securing change and prioritise work according to its strategic importance as well as ‘return on investment’.
- Work with the Director and the Head of Casework to ensure ;
- Further develop Medical Justice’s Strategy and ensure that strategic objectives across the organisation are impactful, current and coherent.
- Developments that affect detention policy are shared within Medical Justice.
- Issues experienced in our casework are documented and used in our advocacy work.
- Our material is robust so that we maintain credibility as an organisation which is vital for our advocacy work as well as for the use of our medico-legal reports in clients’ individual legal cases.
- Develop the monitoring and evaluation framework for our advocacy work. - Facilitate the meaningful involvement of people with lived experience of detention Medical Justice advocacy work, including in its design and development.
- Line-manage the Parliamentary & Research Analyst and the Researcher, including providing support in terms of personal development/training and well-being. There will also be line-managing responsibilities for some periods of an individual on the Casework Trainee programme for people with lived experience, once it is introduced.
Research / line-management of the Researcher
- Consulting colleagues, other NGOs and lawyers to identify research projects that draw on medical evidence from our casework that would have the most impact, including carrying out research for strategic litigation and supporting such litigation.
- Collaborate with other organisations as appropriate.
- Lead the team in conducting research and provide periodic feedback of policy implications regarding the emerging findings to others within the organisation for consideration.
- Lead the team in the producing analysis of research and audits of our MLRs, writing up into required formats, including research reports, text for inclusion in policy work, submissions, witness statements, briefing papers for parliamentarians, and media articles.
- Together with colleagues, offer suitable material for peer review publication and contribute where appropriate to research carried out by medical professional bodies and others.
- Contribute to the further development of the Medical Justice datasystem and its functionality.
Policy work
- Carry out policy work with the Home Office, NHS England and their contractors – this may include responding to consultations, and challenging issues proactively.
- Build relationships with the Home Office, NHS England, and monitoring bodies – make sure Medical Justice is included in all relevant consultations and alert others if they have been missed out.
- Collaborate as much as is sensible with other organisations to get the best outcomes for people in detention.
Parliamentary work / line-management of the Parliamentary & Research Analyst
- Oversee our work as the secretariat for the All-Party Parliamentary Group (APPG) on Immigration Detention, raising awareness of immigration detention amongst parliamentarians and priming them to take action. Work to ensure the APPG brings together parliamentarians with experts, NGOs, lawyers and people with lived experience to amplify our collective impact.
- Oversee the briefing of parliamentarians for challenging unjust policies, asking parliamentary questions, holding parliamentary debates, opposing parliamentary approval of harmful policy amendments, and assisting parliamentarians in tabling amendments to relevant Bills.
- Oversee submissions parliamentary committees to inquires they hold as well as the briefing of committee members and clerks.
Galvanise Medical professional organisations
1. Work with Royal Colleges, the British Medical Association and others to galvanise their communities, encouraging helpful evidence from them, and organising events with them.
Media
1. Work both with the Director and on your own to create mainstream and social media opportunities to promote the work of Medical Justice and the needed content.
General
- Provide reports for staff and/or trustees as requested.
- Respect and comply in full with Medical Justice patients’ confidentiality requirements and contribute to developing our own policy in this area.
- To work flexibly as a member of a team and the organisation and undertake other reasonable duties and responsibilities at the request of the Director.
- To assist the smooth running of the organisation, working with other Medical Justice staff and the trustees to meet overall objectives, including strategic and operational planning, participation in periodic appraisals, and contribute to organisational development. Also, attending and assisting with relevant events as appropriate.
- To promote Medical Justice policies including our equal opportunities and anti-discrimination policies.
- To be self servicing, to pro-actively share relevant information and expertise within the organisation, and to keep all records, statistics and qualitative information in accordance with Medical Justice policy and practice.
For more information about Medical Justice, this role, the Person Specification, Guidance notes for completing the application form, and the application form, please download the application pack
The client requests no contact from agencies or media sales.
Are you an experienced and compassionate clinical leader looking to join an outstanding organisation? Join us at Helen & Douglas House and lead our remarkable inpatient services Team towards an innovative future!
Helen & Douglas House is a registered hospice charity based in Oxford that is proud to serve as a centre of clinical excellence for providing palliative, respite, end-of-life and bereavement care to life-limited children and their families. In 2023 we were recognised as Outstanding by CQC. We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others. The Helen House Care Team is a unique and vibrant blend of nurses, carers and allied professionals all of whom share an authentic passion for delivering the highest possible standard of care to patients and their families.
As the Head of Care, you will ensure that the care we provide supports and reflects individuals’ mental health and physical needs, is culturally appropriate, and is continuously evaluated to ensure compliance with professional guidance and current best practice. Working in collaboration with the management and clinical teams, you will set standards, develop, and enhance high-quality care provision. You will be an integral member of the wider clinical leadership Team, driving continued improvement in service delivery and the professional development of the team members.
This role will incorporate providing strategic and operational direction to a range of clinical teams, including ensuring that all relevant local and national performance and service delivery requirements are met. Moreover, you will maintain effective operational links with other charities within the Berkshire, Oxfordshire, Buckinghamshire (BOB) region, primary and secondary care services, and community support services.
To succeed in this role, you will possess significant senior level experience of leading and delivering clinical services; experience of multi-disciplinary collaboration at a senior level and experience of working collaboratively with other organisations; and knowledge of children’s palliative care or the hospice sector.
This is a full-time role for 37.5 hours per week, however, discussions about flexible working are welcome. Hybrid working opportunity is available once postholder is established in their role – minimum of 3 days per week on-site attendance will be required.
Helen & Douglas House offer the following benefits:
- 27 days holiday plus Bank Holidays, rising to 28 days after 3 years, and 29 days after 5 years of service.
- Flexible Annual Leave: buy or sell up to 5 days of Annual Leave per year.
- Life assurance x4 your annual salary.
- We are a direction agency for the NHS Pension Scheme.
- Group Personal Pension scheme with 7% employer contribution.
- Reimbursement of NMC registration fees.
- Eye care voucher scheme.
- Cycle to work scheme.
- Octopus electric vehicle leasing scheme.
- Occupational sick pay and maternity pay.
- Enhanced maternity leave and shared paternity leave.
- A flexible working environment.
- Investment in your Continuous Professional Development.
- Employee Assistance Programme.
- Recommend a friend scheme.
- Commitment to Equality, Diversity & Inclusion. We welcome applications from all areas of the community and run regular in-house EDI-focused events and workshops.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
About us
The Tudor Trust is a grant-making organisation with a long-standing commitment to funding smaller, grassroots organisations. With an endowment of around £220m, our annual commitment to grants has averaged £20 million.
We are currently in a period of transition from a family foundation to one that is independently led by a newly formed board of trustees. At the same time, we are rebuilding our staffing structure in line with an emerging strategy that has greater emphasis on aligning our investments to building thriving communities. We want to take a systems thinking approach that centres racial justice in all our work.
As we continue on our transformative journey, an opportunity has arisen to join the Tudor Trust as the Head of Finance and Operations. You will provide direction to our financial strategy and management of the organisation, ensuring sustainable growth and financial health.
You will be part of the senior leadership team (SLT), making an active contribution to the strategic direction, planning and leadership of Tudor Trust in collaboration with the wider team. You will be pro-active in your delivery; model our behaviours and ensure racial and social justice are at the centre of everything we do.
For the last 18 months, the post has been held by an Interim, who has successfully brought our financial and governance processes and systems up to date and in line with best practice. The opportunity for a new Head of Finance is to work with these systems, whilst also supporting the CEO to develop the finance, investment and governance functions in line with the developing strategy.
About the role
The Head of Finance and Operations will be responsible for all finance support including budgeting, reporting, financial planning, managing risk and liaising with external auditors as well as advising senior management on fiscal strategy, while fostering a culture of financial accountability and continuous process improvement.
As a senior manager within Tudor Trust, you will actively contribute to the broader goals and ambition of the charity. You will work closely with the chief executive and board of trustees. This includes acting as Company Secretary and working particularly closely with trustees and sub-committees focused on all aspects of investment and finance.
In line with our emerging strategy, there will also be opportunities to support our thinking on impact and social investments, and alternative models to providing social loans and capital grants, alongside our grantmaking.
You will be supervising a finance consultant who provides additional support with the day-to-day financial recording and monthly management accounts.
The client requests no contact from agencies or media sales.
Void Repairs Administrator
Job Type: Full-Time, Permanent
Hours: 35 hours per week (+ 5 hours paid lunch)
Salary: £23,962
Location: Office based – Derby
About Nacro:
At Nacro, we’re passionate about empowering people to build brighter futures. Through our education, housing, justice, and wellbeing services, we provide the support and guidance needed to transform lives. We offer vocational training, secure stable accommodation, and deliver essential mental health and substance abuse support, all aimed at building safer communities and creating opportunities for positive change.
Why Join Nacro?
Be a part of a team that truly makes a difference. At Nacro, your work will have a lasting impact on individuals and communities. We value innovation, dedication, and the drive to help others succeed. Here, you’ll find a supportive environment where your growth and development are prioritized.
Primary Purpose of the Role:
As a Void Repairs Administrator, you’ll play a crucial role in maintaining our properties. You’ll ensure repairs are handled efficiently, minimizing void periods and working closely with our property maintenance helpdesk team. Your efforts will directly contribute to providing safe and secure housing for those in need.
Key Responsibilities:
- Coordinate Repairs: Liaise with teams to ensure timely completion of void repairs, tracking progress meticulously.
- Record Maintenance: Maintain detailed records of void works on Nacro’s Housing System.
- Problem Solving: Tackle delays head-on, escalating issues as needed to ensure swift resolutions.
- Process Improvement: Continuously suggest and implement improvements to enhance efficiency.
- Reporting: Prepare comprehensive progress reports to keep the team informed.
- Manage Requests: Support the helpdesk to efficiently receive and raise orders for void repairs with contractors and landlords.
- Obtain Quotes: Secure quotes for higher-value works to ensure cost-effective solutions.
Experience, Knowledge, and Skills:
- Proven administrative experience, ideally in property management.
- Basic knowledge of property maintenance (training provided).
- Exceptional communication, organizational, and problem-solving skills.
- Ability to work independently, manage pressure, and prioritize effectively.
- Proficiency in Microsoft Excel and Word.
- High attention to detail and a professional telephone manner.
- Strong commitment to equality and inclusion.
Ready to Make a Difference?
Join Nacro and be a part of a team dedicated to creating lasting, positive change. Your role as a Void Repairs Administrator will be pivotal in helping us provide safe and secure housing, ultimately empowering individuals to achieve brighter futures.
If you have any questions or would like an informal chat about the role, please contact Paul Phillips - Head of Property and Asset Management at [email protected].
Apply Now to start making a difference today!
Our Finance & Performance team are looking for a proactive and technically strong finance professional with a passion for making a difference to become the new Head of Financial Performance & Analysis in Birmingham.
In this newly created role you will lead a team in the provision of high quality management information for internal and external stakeholders and provide business insights to drive financial performance.
You will be responsible for the month end activities including production of the management accounts with analysis and commentary aswell as setting the financial planning framework and provision of financial performance reports. You will also oversee the year end close, production of financial statements and external audit.
This role is ideal if you want to join a friendly and capable finances team where you will shape the future of our financial performance and reporting function, streamline processes and improve our reporting capabilities to drive better decision making.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Head of Financial Performance & Analysiss?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Head of Financial Performance & Analysiss!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
An excellent opportunity to join a dynamic team at the heart of cutting-edge marine conservation. This is a role which will optimise Blue Marine’s ability to deliver conservation, work with partners, reduce the charity’s risk and support the finance and fundraising operations.
Blue Marine Foundation seeks to protect and restore life in the ocean, aiming to see at least 30 per cent of the world’s oceans protected by 2030. We are a London-based NGO, with around 50 projects in 25 countries around the world.
Following a phase of sustained growth, Blue Marine is seeking a Head of Operations. This new team member will support the Director of Finance, Operations and Governance to manage a broad scope of operational functions, particularly focused on contracts and agreements, data management, risk management, systems and security. The role will involve collaborating with colleagues from across the organisation to drive system and process improvements. (Note that HR is not within the scope of this role.)
We value diversity and are committed to equality and creating an inclusive culture. We welcome applications from all sections of the community and will support you to reach your full potential.
Role and Responsibilities:
Reporting to the Director of Finance, Operations and Governance, you will:
- Write organisational policies and lead the policy workflow process on Sharepoint, driving policies through the amendment, approval and employee attestation phases.
- Manage the relationship with Blue Marine’s external IT Support consultancy, including communicating changes to cyber security and leading asset management processes.
- Support the finance, fundraising and project delivery teams with funding/partnership contracts, agreements and MoU templates, including writing and reviewing routine agreements.
- Assist with the restructure of data architecture across Sharepoint and provide appropriate support and training for colleagues across the organisation, including future new starters.
- Support the implementation of new software and technologies across the organisation, potentially including Microsoft Copilot AI.
- Advise the executive team on data management and GDPR.
- Assess and manage operational risk, including maintaining the organisational risk register but also in the wider promotion of a responsible risk culture.
- Support the finance and fundraising teams with due diligence queries from donors.
- Assess suitability and manage renewals of insurance cover.
- Maintain records and statutory registers and assist with the facilitation of good governance.
- Line management of the Office Manager, taking responsibility for ensuring the office is fit for purpose and driving the office management committee in maintaining high standards of office tidiness and aesthetics.
- Other ad-hoc duties as required.
Personal specification
The ideal candidate will be, above all else, an excellent professional communicator, comfortable with both writing formal documents and managing operational change within the organisation. You do not need to have legal experience but will nevertheless have a proven ability to produce formal but readable agreements and policy documentation. You do not need to have a technical IT background but will nevertheless be comfortable discussing best practice and data management within the Microsoft Office 365 cloud environment and use your experience to support colleagues to get the best from the technology available to them. You will be a champion of Blue Marine’s working environment, taking an active role in the office culture and driving staff engagement of operational systems through giving presentations and one-on-one support to colleagues. You will uphold Blue Marine’s values and always embody this behaviour internally and externally. Blue Marine is committed to supporting staff with extensive training and will support the successful candidate in developing skills required for the role.
Skills and Experience
- Essential: Excellent written communications skills with a proven ability to document formal matters in a readable manner.
- Essential: Excellent verbal communications skills with a proven ability to communicate technical matters in an understandable way.
- Essential: Experience with writing and reviewing policies or contracts or formal agreements.
- Essential: Technical knowledge or highly skilled user of Microsoft O365, including sharepoint.
- Highly desirable: Experience working with multiple stakeholders to tight deadlines.
- Highly desirable: Management-level experience in driving organisational change.
- Highly desirable: Experience with data management and cloud storage architecture.
- Highly desirable: GDPR experience as a data controller or similar.
- Highly desirable: Experience in risk management and risk mitigation.
- Highly desirable: Skilled communicator in promoting positive office culture.
Qualities
- Enthusiasm for the conservation of the environment, climate and oceans.
- Self-motivated, able to work on own initiative and with a hands-on approach.
- Able to prioritise and deal effectively with a busy workload in a dynamic environment.
- Comfortable working to tight deadlines with multiple stakeholders.
- Honest and discreet when dealing with personal and confidential information.
- Able to learn quickly and adapt to developing processes and systems.
- Embody Blue Marine’s core values of being:
- Brave, innovative and pioneering,
- Compassionate, supportive and responsible
- Empowering
- Equitable
- Respectful
- Collaborative
Hours: Full time, 35 hours per week. Monday – Friday, 9am - 5pm but flexible working is encouraged.
Location: Somerset House, London. Flexible and remote working is possible, although regular presence in the office will be expected.
Benefits: A generous benefits package is offered, including an optional subsidy of £2,000 per year which is currently available to employees attending the London office at least two days per week.
The client requests no contact from agencies or media sales.
Are you a senior level fundraising professional seeking a fresh new challenge?
Percival Resourcing are delighted to be working with the charity Your Place, and to support them with their search to hire a new Head of Fundraising & Communications.
This is a newly created role and you will report directly into the Chief Executive Officer, and as a senior level fundraising professional, you will be responsible for leading on Your Place’s strategy around generating income from corporates, individuals and trusts and foundations, as well as their overall communications strategy.
Your Place’s aim and mission is to solve the major issue of homelessness in East London, and as the new Head of Fundraising & Communications, you will make a significant impact and play a vital role in supporting the cause.
In addition to your salary, joining Your Place, you will enjoy the following benefits :
- Annual leave : 25 days excluding bank holidays. Rising by one day annually up to 30 days.
- Pension : Your Place will match your contribution up to 7.5%.
- Training & Development : Contribution towards training and development, memberships or professional creditations.
- Hybrid Working : 2 days a week in their East London office and the remainder remote working.
As the new Head of Fundraising & Communications, your duties and responsibilities will include :
- Provide strategic leadership of the fundraising and communications team, including regularly monitoring performance to deliver against objectives and budgets.
- Create a new fundraising strategy to diversify and grow their income streams across all areas of fundraising to help support their ambitious goals
- Once strategy developed implement clear and realistic fundraising and communication strategies to ensure objectives and targets are met, as agreed with the CEO, Strategic Management team (SMT), and the Board.
- Focus on both existing and new funding, developing a plan to cultivate new opportunities and relationships with their supporters from trusts and foundations to Individual donors to Increase engagement and support fundraising strategy
- Oversee Marketing and Communications Strategy as supported by the Communications and Supporter Manager, building the charity’s profile and increasing fundraising income.
- Support the Communications and Fundraising Manager (Individual Giving and Major Gifts) in the development and retention of existing audiences
- Work with the CEO to support the creation and delivery of awareness and external campaigns ensuring that this work is in line with the charity’s overall fundraising and marketing strategies.
- Oversee accurate recording of income, sources and allocation to ensure proper organisational expenditure
- Development of all Fundraising & Communications policies and procedures
- Lead and manage the development of team managers members, so that they are equipped with the skills and confidence to perform their roles.
As the new Head of Fundraising & Communications at Your Place, your skills, experience and knowledge will include :
- Experience developing, implementing and successfully delivering a multi-stream fundraising strategy, with targets of £1m+
- Strategy and planning experience
- Experience producing fundraising strategies in the charity sector
- Experience of managing and developing high-performing teams
Our client is running this recruitment campaign and the interview process on a rolling basis.
We're looking for a kind, compassionate and resilient Head of Service Mental Health & Learning Disability to located at our Head in Caledonian Road.
£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
The Head of Service for Mental Health and Learning Disability will work in alignment with the Director of Specialist and Complex Care, and wider Senior Management Team to drive up performance, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver is vision and strategic objectives.
The Head of Service will be the strategic and operational lead ensuring delivery of consistent and high quality services and performance across a defined customer group. To ensure that all Services are run effectively, well managed financially, and employees are performing at high levels. Service and Contract Managers will report directly into this role.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Leadership Accountabilities:
Develop and maintain a culture that supports collaboration and service improvement whilst behaving as a role model to Look Ahead's values and behaviours
Provide effective, visible leadership ensuring challenging objectives are set within a performance and quality focused environment
Focus on external stakeholder management, maintaining and building new relationships to support organic growth
Lead a performance culture and deliver on budget, quality standards and full KPI compliance.
Operational Accountabilities:
Ensure that services are compliant with CQC regulatory requirements (where applicable)
Responsible for ensuring Service Managers/budget holders deliver on budget; robust budget management practices, shared learning, increasing commercial capability at management level
Maximise income through business development and remodelling
Be responsible for identifying loss making contracts and lead on negotiations with Director of Complex Specialist Services to improve financial viability
As part of wider management team support new business opportunities across directorate
Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
Lead on investigations as required
Lead on ensuring all services are Inspection ready, reaching for outstanding performance and deliver and adhering to compliance with policies and procedures
Matrix Lead Responsibilities:
Knowledge of CQC and other regulatory requirements and frameworks i.e., PBS
Working with Policy Group to develop new policies relevant to area of work.
Keep informed of legislative and policy changes to improve working practices and help inform strategy.
Lead on innovation relevant to supporting adults with mental health, learning disabilities & autism
Work in partnership with other Leads across directorate to ensure consistency and share good practice
What you'll bring:
The ideal person for this role will have:
A positive attitude and ability to motivate direct reports
Proven experience of being a strategic lead across relevant services
Experience of successfully delivering in a contract and target driven environment
Proven financial management experience and delivering surplus
Previous experience of working with housing management contracts and agreements
Experience of Safeguarding and responding effectively to serious incidents
For our full job description please visit our website.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
They’re looking for a Head of Customer Service Improvement to join their team in Peterborough.
About the role and person:
Monday – Friday
Permanent
As their Head of Customer Service Improvement, you’ll lead the Customer Resolution Team, taking a strategic, forward-thinking view of the service and ensuring that our client is effective in managing and learning from customer complaints. You’ll effectively manage the budget for the team and work closely with the Housing Ombudsman Service to ensure all regulatory returns and requests for information are handled in a timely manner and that they build a strong external reputation of trust, transparency, and a willingness to learn and improve. Working closely with other teams across the business, you’ll identify opportunities to enhance services to their customers reporting key learning and required improvements to the Senior Leaders. This is an exciting opportunity to develop and design a new complaints service that will drive continuous improvement for our client.
What skills/behaviours do you need to be their Head of Customer Service Improvement?
- Passionate about meeting customer needs and improving services.
- Previous experience of leading and delivering a robust complaints service.
- Good experience of establishing a root cause analysis framework and driving complaints reduction initiatives with tangible results.
- Good experience of driving high performance standards within a regulated complaints function, focused on quality and customer outcomes.
- Articulate and passionate in presenting the insight obtained through complaints to different audiences.
- Excellent analytical and problem-solving skills with an understanding of risk management.
- Excellent communication, stakeholder management and organisational influencing skills.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office with travel to other offices as required.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £59,952 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who Is Our Client?
They own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let us know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email us.
Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Customer Service Lead, Customer Manager, Customer Experience Manager, Customer Improvement Manager, Customer Services Manager, Head of Customer Service, etc
REF-215 354
Prospectus is delighted to be supporting Switchboard LGBTQIA+ Support line as they look to appoint their first Head of Operations to the organisation to develop and strengthen their internal operational capacity and support the organisation as it continues to grow following the recent celebration of its 50th anniversary. This position is offered on a full-time hybrid basis with a minimum of 2 days working in the London office a week.
Switchboard’s listening service caters to all LGBTQIA+ communities in the UK. This is a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health, and emotional well-being. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also providing incredible insights into the issues that impact the LGBTQIA+ community the most.
Having been largely volunteer-resourced for most of its history, Switchboard has recognised that the charity has outgrown the ability to remain entirely volunteer-led and has sponsored a cultural shift within the organisation. Since 2021 they have been on a journey to establish a staff team and are now looking to introduce this new role as they grow throughout 2024 to a team of 11.
The Head of Operations will work as part of the Senior Leadership Team and will support the development and implementation of the organisation’s strategy and operational plan to support longer-term evolution and growth of the organisation and its services. This will involve focus on the organisations IT and technical infrastructure with oversight on other business and governance functions including Finance, HR, and Facilities. You will review these key areas and identify the best ways to manage in-house and outsourced operations to ensure operations are smooth, effective, and sustainable.
The successful candidate will be a collaborative and hands-on operations professional with board experience of a wide remit of functions including IT, Finance, HR, and Facilities. You will have project management skills with a track record of successfully driving small to medium sized projects and co-ordinate teams of people to deliver activity. You will have excellent communication skills with the ability to engage with stakeholders at all levels and bring people along with new ideas and initiatives.
Prospectus and Switchboard invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. Switchboard recognise that they are currently underrepresented within the organisation from black and people of colour communities and actively encourage applicants from this group. If you have any disability and require reasonable adjustment/s to any part of the process, then please reach out to Cairo Johnson or Matt Till.
Contract: Permanent, Full time
Salary: £42,000 - £46,000 per annum
As Head of External Communications and Engagement, you will be a key part of a talented and ambitious Communications and Engagement Team. You will play a leading role in implementing our integrated external communications and engagement strategy to enhance our brand reputation, co-deliver highly successful integrated campaigns, drive positive media coverage locally and nationally, and raise awareness and increase engagement with existing and new audiences around our lifesaving work and our five-year strategy – Working Together to Save More Lives. Our aim is to reach as many people as possible to inspire and generate the support we need to continue saving lives every day across Kent, Surrey and Sussex.
You’ll be a highly strategic, self-motivated, organised and creative individual looking to make a real difference to the communities we serve, who values and understands the importance and benefit of highly effective and integrated external communications and engagement to widening our reach, strengthening our profile and building our supporter base. You’ll be a strategic communicator with a proven ability to build relationships with media and key stakeholders
The Communications Team sits within the Marketing and Communications (MarComms) Directorate which builds brand awareness and engagement among the public, builds our profile with the media and key stakeholders, and supports fundraising activities to generate income to keep the service running. The team culture is dynamic, creative, fun, collaborative and supports individual growth, learning and development.
MAIN RESPONSIBILITIES:
- Deliver targeted, engaging and impactful communications to support the successful delivery of KSS’s strategic objectives
- Play a lead role, in collaboration with colleagues in the Income Generation and Marcomms Team, in delivering successful integrated campaigns and support income generation activity including generating key messaging and communications
- Work with the team to develop and deliver our PR and Communications strategy, ensuring excellence in all our activity with consistent brand identity, key messaging, and tone of voice to maximise all opportunities.
- Ensure all other teams are confident and equipped in communicating our brand identity, key messages and tone of voice, and support teams in maximising the impact of their communications
- Lead our in-house press office, supporting an increase in media coverage across print, online and broadcast both locally and nationally. Be able to work to a strategic plan as well as have the flair to spot a story and other PR opportunities to further engage our audiences in our lifesaving work.
- Be an experienced and brilliant copy writer, content planner and event manager
- Have a track record in working with high profile ambassadors, celebrities and influencers
- Be experienced in public affairs and confident in working closely with MPs, other public figures and community leaders.
- Work closely with our Digital Team to ensure an integrated approach to on and offline activity to maximise our reach and impact
- Develop relationships with colleagues across Team KSS, including senior colleagues, offering strategic and tactical communications support
- Ensure a high level of confidentiality is kept on sensitive matters including medical information, press enquiries and patient stories
- Write and deliver strategic documents, in partnership with the Governance Team and Senior Leadership Team
- Manage KSS’s reputation escalating risks and threats to the Director of Communications and Engagement and rest of the MarComms Team
- Evaluate and report –through data-driven evidence – how effectively external communications and PR activity is performing
- Work in a manner that supports a culture that embeds and promotes our values
- Attendance at our fundraising events, which may include weekend work, will be expected. Time off in lieu will be provided for additional hours worked.
About KSS:
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
Additional Information:
The closing date for this role is the 12th August 2024 However, the role may close prior to this date if a suitable candidate is found.
Benefits: 33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities
REF-215 510
Greenpeace are partnering exclusively with Robertson Bell in their search for a new Deputy Head of Finance to join their team on a permanent basis. Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Our vision is a greener, healthier and more peaceful planet, one that can sustain life for generations to come.
The Deputy Head of Finance will assist in the smooth running of the finance department and provide accurate and timely financial management reporting, insight, analysis and business partnering to budget holders and other non-finance stakeholders. You will ensure completeness, integrity and value and will assist the Head of Finance with project work when required.
The organisation:
Greenpeace are independent. We don’t accept any funding from governments, corporations or political parties – our work is funded by ordinary people. That means we are free to confront governments and corporations responsible for the destruction of the natural world and push for real change.
We do this by investigating, documenting and exposing the causes of environmental destruction. We work to bring about change by lobbying, consumer pressure and mobilising members of the general public. And we take peaceful direct action to protect our Earth and promote solutions for a green and peaceful future.
The role:
- Assist the Head of Finance with the preparation of the Greenpeace Ltd monthly management accounts.
- Provide support and advice to budget holders to aid budgetary understanding and ownership.
- Proactively work to improve finance processes, including developing budget management processes.
- Assist the Head of Finance in the efficient and timely preparation of the Greenpeace Ltd annual accounts production and the conduct of the annual audit.
- Represent the team at a senior level including providing financial advice to the organisation.
- Share leadership responsibilities for the team with the Head of Finance. Provide expertise, insights, financial advice and problem solving as necessary.
- Assist the Head of Finance with improving VAT reporting, compliance, analysis and organisational understanding.
- Influence and manage the workload of the Finance team, including the delegation of work, weekly/monthly monitoring of workload and priorities against work plan/timetable, and resolution of any bottlenecks that occur.
- Lead and develop the Senior Finance officer who reports directly to you.
The successful candidate will:
- Be a qualified, or a finalist Accountant (ACCA/ACA/CIMA or other chartered accountancy qualification) or will be qualified by experience.
- Have substantial experience of management accounting, budgeting, forecasting and reporting.
- Be a self-starter, with the ability to work on own initiative
- Have proven experience of delivering a business partnering focussed service and providing in depth insight, analysis and guidance to budget-holders.
- Support and believe in the aims of Greenpeace.
- Have highly developed communication skills with credibility to operate outside the finance function up to senior management level.
The position will be based at Greenpeace’s head office a short walk away from Highbury and Islington station and requires two days attendance at the office. The closing date for applications is 4th August with interviews taking place the week commencing 12th August.
Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!