Head of customer engagement jobs in Newcastle

Location: United Kingdom, homebased with regular travel for meetings 
Contract: 1-year fixed term, Full-Time 35 hours position
Salary: Circa £45,000 per annum dependent on experience 
Excellent benefits: 25 days annual leave plus bank holidays, rising to 28 days after 2 years, 30 days after 5 years. Enhanced maternity and paternity leave, employee assistance programme.  New joiners are also given access to personalised coaching through More Happi to support your transition into your new role. 

About us: 

Since 1958 International Cat Care (iCatCare) has been advancing the care of cats worldwide by sharing evidence-based expertise, as well as inspiring individuals and communities to drive change in the understanding, treatment and respect of cats. 

We have achieved this by providing cat caregivers, veterinary professionals and those working with unowned cats, with evidence-based, practical information, and the guidance and support they need to improve cat welfare. With better understanding of the species and their individual needs, we believe we can change the lives of millions of cats globally. 

About the role: 

We’re looking for an Accreditation & Licensing Advisor to support the review and development of iCatCare’s Cat Friendly accreditation and licensing schemes (Cat Friendly Clinic, Cat Friendly Homing, Easy to Give and Cat Friendly Approved) This role plays a key part in ensuring our programmes are strategically aligned, operationally effective, and deliver measurable impact for cat welfare. 

You’ll work closely with internal teams and external stakeholders to strengthen standards, improve processes, and help ensure our schemes are sustainable, robust, and internationally relevant. 

Key responsibilities 

• Contribute to the review and development of accreditation and licensing schemes, from application through to assessment and renewal 

• Monitor emerging global standards, legislation, and research relevant to animal welfare accreditation 

• Conduct competitor and sector analysis to inform scheme development 

• Support the creation of clear policies, procedures, guidance, and implementation plans 

• Work with data and digital teams to improve systems, reporting, and efficiency 

• Coordinate timelines, manage budgets, and identify risks and opportunities 

• Support stakeholder engagement, including scheme participants, sponsors, and partners 

• Gather, analyse, and report on data for accreditation submissions, performance monitoring, and impact measurement 

• Support financial modelling, reporting dashboards, and impact reports 

• Contribute to funding and sponsorship development alongside fundraising colleagues 

About You: 

You’ll bring experience in accreditation, licensing, quality management, compliance, or a related field, with a strong appreciation of the challenges involved in operating international accreditation and/or licensing programmes. You’ll be highly organised, comfortable managing multiple priorities, and confident working independently as well as collaboratively. 

You’ll communicate clearly and thoughtfully, build positive working relationships, and feel confident using data and digital tools to support decision making and reporting. Above all, you’ll be motivated by purpose and shared values, with a genuine commitment to improving cat welfare. 

This is a meaningful opportunity to play a part in improving the lives of cats worldwide, within a supportive, values driven charity where collaboration, learning, and impact matter. 

Closing Date: midnight 30th April
Face to face Interviews: 12th/13th May location TBC

iCatCare actively promotes equality, diversity and inclusion. Our application process is non-bias. 

We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.  

UnLtd passionately believes in the ability of social entrepreneurs to change the world for the better. We are living through a time of unique social and economic change. Enormous pressures on the health and social care system, austerity, increasing income inequality, the shifting nature of work all alongside the impact of Covid-19 means tackling these complex challenges requires a radical shift in thinking and practice. Social entrepreneurs have these solutions, and UnLtd exists to support them to achieve their potential. We are the leading supporter of social entrepreneurs in the UK. Our vision is of a society where social entrepreneurs are providing solutions that change the world for the better.

To move social entrepreneurs from the margins to the mainstream will require us to amplify the voices, stories and impact of our social entrepreneurs, working with them in an equitable and inclusive way. It will require us to deepen our work around impact, be open to the learning opportunities failure creates and seek out opportunities to share insights in new and powerful ways to influence stakeholders to make the changes needed for social entrepreneurs to flourish. 

As Senior Impact Analyst, you will lead UnLtd’s quantitative data work, overseeing outputs, tools and processes for impact measurement, board reporting, governance and compliance, programme reporting and continuous improvement. You will strengthen our data architecture framework, and work alongside other teams to ensure we improve data literacy and use data and evidence to drive decision‑making, and organisational improvement. You will bring a more impact-oriented, external facing lens to our measurement, tools, and data systems, so we can effectively understand and communicate the impact of the social entrepreneurs we support. You may also have some line management responsibilities, and you will contribute as a senior member of a collaborative, high‑performing Research, Impact & Learning team.

Who we are

Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.

We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.

At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.

To make this vision a reality, we have a focused communications strategy to ensure the charity has the brand, reach and impact it needs to connect with unrepresented court users and engage supporters.

Who we're looking for

Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for designing and iplementing volunteer training programmes, then we’re keen to hear from you.

We’re looking for a Training Project Lead to join our team on a 4-month contract. You’ll be leading on a project to improve our volunteer training programme, with a focus on supporting survivors of domestic abuse and incorporating a trauma-informed approach throughout the training package. 

The role

The Training Project Lead will be based in the service department, and you’ll be supported by the Head of Service Delivery. 

We’re open to applications from training professionals who are able to work remotely, and undertake some travel to our offices across England and Wales.

To apply, please send your CV and a cover letter about why you're the right person for the role via Charity Job.

Please note, that we have two roles advertised, both of which are short-term contracts and could be held by the same person, running the projects consecutively. You may wish to apply for both positions, and if that is the case please only complete one application, detailing clearly in the application that you are applying for both roles.

Reporting to: Major Giving Lead - Trusts and Foundations
Location of Work: Remote, with some requirements to travel to our London office
Contract Type: Full-time, 35 hours per week, although 28 hours per week or compressed hours may be considered. The role may require occasional evening and weekend work.
Contract Length: Permanent    
Salary: £37,500

BACKGROUND    

Magic Breakfast’s mission is to end child morning hunger in the UK now and for good. The latest research suggests that 2.7 million children are at risk of hunger, meaning one in five children don’t have enough to eat. When a child is too hungry to learn, they struggle to concentrate, absorb information, and manage their emotions, causing them to fall behind in their studies. 

Magic Breakfast provides a nutritious breakfast to over 350,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target children most in need without barrier or stigma.

We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. We are now at an exciting point in our journey as we launch Nourishing Futures, our long-term strategy, which capitalises on market changes and government commitments to scale our work, while redefining breakfast spaces not just as places to eat, but as places to thrive. 

JOB PURPOSE

The Major Giving Manager – Trusts and Foundations will sit within the newly formed Major Giving team, playing a pivotal role in driving new business and helping to deliver £3.36m of income across major giving in the financial year 2025/26.

Reporting to the Major Giving Lead – Trusts & Foundations, this role will lead on new business development within the trusts and foundations portfolio, with a strong focus on identifying, cultivating, and securing support from new funders. The postholder will be expected to proactively generate and pursue opportunities, using creativity, insight, and strong relationship-building skills to grow a robust pipeline of high-value prospects.

This role will involve actively networking, attending events, initiating and developing relationships with prospective funders, and creating compelling, tailored proposals to secure significant new income. Alongside this primary focus on new business, the postholder will also contribute to the stewardship and growth of existing funders to maximise long-term value and impact.

Working collaboratively across the wider Major Giving team, the role will support cross-portfolio opportunities and integrated cultivation strategies, and where appropriate, flex to support engagement with individual donors. The postholder will also work closely with the Business Development Lead in Scotland to ensure a coordinated and strategic approach to prospecting, relationship management, and pipeline development.

The successful candidate will be a highly motivated and entrepreneurial fundraiser, with excellent writing and interpersonal skills, who thrives on building new relationships and securing income. They will join a dynamic and passionate team working to end child morning hunger and unlock opportunities for the next generation.

KEY RESPONSIBILITIES New Business

• Lead the development and delivery of new business across the trusts and foundations portfolio, driving a significant contribution to the Major Giving target of £3.36m in 2025/26 and building a strong pipeline for future years.

• Proactively identify, research and pursue high-value funding opportunities, using insight, creativity, and sector knowledge to generate a strong and diverse prospect pipeline, and working collaboratively with the Major Giving team to share intelligence and avoid duplication.

• Take ownership of cultivating new prospects, initiating and developing relationships through networking, events, and direct engagement, and confidently progressing opportunities from early-stage prospecting through to secured income.

• Prepare, develop and submit compelling, high-quality proposals and budgets tailored to funder priorities, with a strong focus on securing larger, multi-year and strategic funding opportunities (£50,000+).

• Design and implement proactive and strategic cultivation pathways for new funders, including multi-touch engagement plans and partnership approaches with colleagues to strengthen relationships and maximise conversion.

• Work cross-organisationally to identify, shape and develop fundable projects, proactively aligning organisational priorities with funder interests to unlock new income opportunities.

• Contribute to the development of compelling cases for support and propositions, using insights from the trusts and foundations landscape to inform and strengthen wider major giving and philanthropic strategies.

• Work closely with the Business Development Lead in Scotland to proactively coordinate and drive approaches to trusts and foundations based in Scotland, aligning on prospecting, relationship development, proposal activity and pipeline growth.

• Act as a key driver of new business momentum across the wider Major Giving team, flexing to support pipeline development, cultivation and conversion activity across portfolios, including with individual major donors where required.

Account management

• Successfully manage relationships within your own portfolio of trusts and foundations, ensuring timely reporting and effective communication.

• Champion the interests of major giving and trusts and foundations across the organisation, ensuring grant conditions are met and project outcomes are achieved.

• Support the team to deliver strategic, multi-year partnerships and steward key funders.

• Adopt a relationship management approach that integrates with the wider Major Giving team’s stewardship framework – creating holistic experiences for funders who support across multiple income streams.

• Flex to provide stewardship support across major giving, where necessary working to develop relationships and high quality stewardship with individual donors and family foundations.

• Collaborate with the Business Development Lead in Scotland to ensure consistent and high-quality stewardship for Scottish-based funders, sharing insight and best practice.

Cross-Team Collaboration

• Support our department approach to ‘one-team’ by acting as a bridge between Trusts, Corporate and Major Donor functions, ensuring shared insight, coordination of funder approaches, and alignment of messaging and impact reporting.

• Work with Philanthropy and Corporate Partnerships colleagues to identify overlapping funder networks and co-create engagement opportunities (e.g., joint briefings, events, or site visits).

• Collaborate proactively with the Business Development Lead in Scotland to ensure that opportunities, reporting, and engagement in Scotland align with national fundraising priorities.

• Contribute to the Major Giving team’s collective cultivation and stewardship calendar, ensuring trust and foundation supporters are part of key strategic engagement moments.

Management and Leadership

• Support the development of junior members within the Major Giving team (e.g., Major Giving Administrator), providing guidance and feedback to maintain a high standard of proposals and stewardship materials.

• Work with the Major Giving Leads and the Head of Major Giving to support the forecasting of income from current and potential donors.

• Deputise for the Major Giving Lead – Trust and Foundations where necessary.

• Work closely with the finance team to ensure accurate restrictions, financial reporting processes, and project budget management.

• Take an active role in helping to set, deliver, and evaluate progress against the Major Giving team strategy and goals, especially those relating to Trusts & Foundations.

General Responsibilities

• Maintain accurate financial, performance and account management records via Salesforce.

• Represent the organisation at relevant forums, events and seminars.

• Help ensure continuous improvement of team processes and ways of working.

• Ensure all activity is compliant with fundraising legislation, GDPR, and child safeguarding requirements.

• Support the wider fundraising department with cross-team initiatives, joint donor communications and shared learning.

• Occasional work outside of regular office hours and travel within the UK.

PERSON SPECIFICATION

Knowledge and Experience

• Proven experience of securing significant new funding from trusts and foundations (ideally £50,000+), with a strong track record in new business development, or relevant transferable experience.

• Demonstrable success in identifying, cultivating and converting new prospects into long-term funding relationships.

• Experience of building and managing a robust prospect pipeline, from initial research through to secured income.

• Experience of working with databases (Salesforce experience desirable) to support pipeline development, tracking and income generation.

• Strong track record of developing and initiating relationships with new funders, including through networking and external engagement.

• Understanding of how trusts and foundations fundraising contributes to wider major giving strategy, particularly in generating new income and supporting cross-team opportunities.

• Experience of working with regionally based colleagues or external partners to coordinate proactive fundraising activity desirable.

Skills and Abilities

•  Exceptional writing, research and storytelling skills, with the ability to develop compelling, tailored proposals that secure new funding.

• Strong relationship-building and influencing skills, with confidence to initiate contact, represent the organisation externally, and develop new partnerships.

• Proactive, entrepreneurial mindset, with the ability to spot opportunities, generate leads, and drive them forward independently.

• Excellent time management and organisational skills, with the ability to manage a dynamic pipeline and balance multiple priorities and deadlines.

• Strong interpersonal and presentation skills, including the ability to engage and inspire prospective funders in meetings and events.

• A collaborative team player with the confidence to work independently while contributing to shared new business goals.

• Ability to communicate data and impact effectively to specialist and non-specialist audiences.

• High level of competency in Microsoft Office and CRM software.

• Proactive approach to internal collaboration, identifying opportunities to align funder interests with organisational priorities to unlock new income.

Other

• Passion and commitment to Magic Breakfast’s mission to end child morning hunger in the UK.

• Commitment to Diversity, Equity and Inclusion.

• Willingness to travel within the UK to attend events, meetings and networking opportunities as part of new business development.

• Experience of working for a charity, particularly in children and young people’s sectors, desirable but not essential.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to thrive. Please visit our website for more information in our recruitment pack. 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, hr @magicbreakfast. com

Shortlisting: w/c 20th April
Interview 1: w/c 27th April
Interview 2: w/c 4th May

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

CEO

• Salary for FTE: £62,000 - £75,000 dependant on experience
• 38 hours a week over 5 days (flexibility for right candidate)
• Home-based with travel for events and meetings

Reporting into the Board of Trustees, we are seeking an inspirational CEO for the PDA Society, who can lead with humility and curiosity, empowering and supporting our staff along the journey. They will be responsible for the day-to-day management of the charity and its staff and volunteers, and will oversee the development of our training products, research and support services, whilst ensuring sustainable growth in impact and income.

This is a fantastic opportunity to join a trusted enterprise within the PDA community with a strong mission and a committed, values driven team. The successful candidate will be passionate about improving the lives of PDAers and their families. You will be energetic, creative and bring new ideas for enhancing the charity’s reputation, through nurturing existing relationships and developing new ones to achieve the charities goals. Our ideal candidate will have lived experience of autism, PDA or other neurodivergence although this is not essential.

Closing date for applications: Midnight on 22nd April 2026

Interviews with Trustees:  April / May 2026