Head Of Customer Engagement Jobs in Newcastle
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.
What you’ll do
As an Area Manager, your role is to increase our partner numbers and support engagement with our existing schools and colleges, helping them to make the most of the Unifrog platform. Excellent customer service is at the heart of what we do, and you will make sure that all interactions with Unifrog are positive and successful.
You will cover your own area of the country - the Midlands and East Anglia region - with occasional travel to these locations (on average 1-2 days per week).
Your key responsibilities will include:
- Meeting with potential partners at schools and colleges (in person and via video call). You’ll demonstrate the Unifrog platform, convey our mission to level the playing field for students and look to secure their ongoing subscription.
- Supporting schools with constructing their long and short-term careers strategy, then reporting on the impact of the Unifrog platform each academic year.
- Maintaining outstanding relationships with existing partner schools, which includes delivering remote and in-person training to ensure they make the most of the platform.
- Developing an excellent knowledge of Careers Education, Information, Advice and Guidance (CEIAG) within the UK and consulting with schools on how to support their students.
- Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
- Achieving sky-high resubscription rates.
- Working collaboratively with Unifrog Account Managers to devise strategies for success with schools and colleges.
What we’re looking for:
Resilient, and motivated to exceed targets:
- Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.
Sales experience:
- You’ll be responsible for meeting sales targets for your region. Sales experience is favourable but not necessary
Strong communication skills:
- You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.
Personable, with a track record of excellent relationship management:
- At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner schools and make sure your team is doing the same.
Sector insight:
- You will be working with schools and colleges across your region that will have different contexts and priorities; you’ll need to be quick to understand how we can support them
Attention to detail:
- It’s important you have the skills and discipline to carefully check your communications to schools and to find new opportunities to support schools in your area
Proactive attitude and willingness to get stuck in:
- You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.
- You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.
Working together
You’ll work alongside two Account Managers who will be responsible for maximising the engagement of current partners, while you concentrate on growing the partner base within the same geographical area. You’ll be line managed by the Head of UK Sales. You will also have daily contact with the wider Unifrog team, including our Partner Success, Marketing and Finance teams.
Key benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
- Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
- Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
- Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
- Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
- £40,350 per annum (Grade B), plus:
- Unlimited commission, OTE of £60,000.
- Team incentive bonuses.
- A share in a company-wide performance bonus.
- Full-time.
- Maternity Cover - fixed term up to 12 months
- 28 days paid holiday per year (plus bank holidays) pro rata.
- Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday – some days you may need to start earlier but you can finish earlier as a result.
- All travel expenses covered and car allowance paid.
- Full UK driving licence is essential.
- Candidate ideally based in the Midlands or the surrounding areas.
- Start date: no later than w/c 16th December 2024.
- We can only consider candidates who have the right to work in the UK.
Application process
- Deadline: 10:00am (BST) Friday 6th September 2024.
- Stage 1: Application form (~1 hour) ✍️
- Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
- i. With reference to examples of your experience, what would make you an excellent candidate for this role? (250 words)
- ii) A school we are hoping to partner with have concerns about the budget available for Unifrog. What would be your approach to securing a partnership with them for this academic year? (250 words)
- iii) Tell us about a time when you had to manage conflicting priorities whilst meeting targets. What was your approach? (250 words)
- Stage 2: Phone task (15 minutes) ��
- A short role play task over the phone. We will schedule these tasks throughout the application window so we encourage you to apply early.
- Stage 3: Video call interview (45 minutes hour) ��
- Short pre-preapred presentation (15 mins)
- Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (30 mins).
- Video call interviews will be held w/c 16th September 2024.
- Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.
- Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring
Inclusion and diversity at Unifrog
- Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
- As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
- To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
- To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses. That way no candidate is disproportionately advantaged or disadvantaged by where they show up in the group.
The client requests no contact from agencies or media sales.
Thank you!
Location: UK home based (remote working)
Reporting to: Head of Fundraising
Key relationships: Head of Trusts and Foundations, Executive Officer, Programme staff
Contract: Permanent, full time (4 days per week considered)
Salary: £32k
The Fundraising Officer will make a key contribution to the generation of sustainable funding through corporate partnerships, trusts and foundations. The role will support initiatives to increase the organisation’s income by expanding our pool of donors, improving retention of current donors and maximizing fundraising opportunities.
Who we are
WasteAid is an international non-governmental organisation that works in low and middle-income countries to implement environmental and economic empowerment programmes, focusing on support to nascent green businesses and grassroots entrepreneurs. The work improves the livelihoods of some of the poorest and most marginalised, promotes circular economy innovation and contributes to a cleaner and healthier future for all.
Our programmes focus predominantly on the reduction of plastic, organic, textile and e-waste pollution in areas of the world that have no formal waste management systems.
The organisation promotes and shares locally appropriate, evidence based inclusive practices, supporting and empowering others to take positive action. We partner with public, private and community-based organisations in countries where the lack of waste management systems are harming the environment, economy and society. We achieve our goals through our 3 flagship programmes:
- Our Wastepreneur programme for those individuals and micro businesses trying to make a living within the circular economy and make a difference in their communities
- The WasteAid Circular Economy Network which brings together national stakeholders, local authorities and the private sector to tackle local waste challenges through networking, training, infrastructure support and innovation challenges
- First Step Resource Management Programmes focus on a whole system approach to divert waste from landfill supporting community behaviour change, basic infrastructure, collector group training and end market development
The organisation is less than 10 years old and has enjoyed unprecedented growth with an annual budget this year of circa £2 million. It is a dynamic organisation with an international team who work in a supportive and collegial environment.
WasteAid currently implements programmes in The Gambia, India, South Africa and Uganda.
Can you bring your fundraising skills to help us to do more?
Purpose of Role
To support the Head of Fundraising and Head of Trusts to develop and deliver effective income generation and partner relationship management. Collaborating also with the wider WasteAid team to develop quality funding proposals and fundraising assets. To research, explore and initiate new fundraising approaches with potential new funders.
Income Generation
- Support the senior fundraising team to research and develop potential opportunities for maximising income generation
- Support the senior team to identify and secure new supporters/partners and ensure effective engagement with established supporters. This includes:
- Diverse Outreach
- Proposal Development
- Participation in pitch sessions / donor meetings
- Rolling stewardship and relationship management for a number of potential and current donors. Including coordinating staff fundraising /other donor activity and admin to support the partnership
Raising WasteAid’s Profile
- Promote the aims and objectives of WasteAid, increasing public awareness and support
- Ensure project donor partnership plans are in place and implemented in liaison with the project teams and WasteAid’s PR function
Marketing and Communication
- Develop and maintain appropriate fundraising materials to attract donors and support compelling applications for funding
- Work with WasteAid’s PR company to maintain effective communications and good relations with our donors. Ensuring that they are updated on the organisation’s work and achievements with a view to extending and increasing their support where possible
- Utilise and maximise the use of all communication platforms to promote fundraising and the work of WasteAid including social media, local media support and the promotion of third-party led fundraising
- Ensure all communication channels are monitored, including social media comments and inboxes, and any incoming communications and queries dealt with in an appropriate and timely manner
Other
- Analyse, monitor and report on fundraising activity and performance to inform ongoing fundraising planning and improvement
- Responsible for ensuring accurate and up to date records are kept of all fundraising activities on WasteAid’s CRM system
- Responsible for ensuring WasteAid’s fundraising and communication activities follow best practice and are compliant with internal policies and procedures, GDPR, the Fundraising Regulator’s Code of Practice, the Privacy and Electronic Communications Regulation, Charity Commission requirements and all other relevant legislation
- To review develop and implement fundraising processes and procedures to ensure that best practice is achieved
- To keeping abreast of new fundraising developments, initiatives and opportunities
- Any other duties as required
Person Specification
Experience
This listing represents the full and ideal picture of the role. It is likely that not every strong candidate will be able to demonstrate all the listed attributes. If you feel that you can meet most of these qualifications, we encourage you to apply and give some thought as to how you might acquire any other necessary experience/skills after joining WasteAid.
- Minimum of 2 years’ experience in fundraising/income generation (or a related field) with good influencing (e.g. writing or pitching) skills
- Experience of developing new fundraising relationships or supporting existing relationships
- Experience of generating funds from supporters. Specifically corporate partners, small-medium sized businesses, trusts and foundations
- Experience managing corporate relationships, understand and delivering client requirements
Skills
- Excellent verbal and written communication skills with the ability to make communications engaging and persuasive for a diverse range of audiences
- Excellent diplomacy and relationship skills
- Ability to engage confidently with a wide range of stakeholders with a proven ability to build relationships and partnership working
- Strong and effective networking skills
- Effective IT skills, including Microsoft Word, Excel and use of fundraising CRM systems, knowledge of desktop publishing packages would be an asset
- Uses original and creative thinking to make improvements or support the initiation of new approaches
- Good understanding of fundraising regulations, standards and best practice
Personal Attributes
- A self-starter, enthusiastic, reliable and professional
- Effective communicator
- Strong organisational time management skills with the ability to prioritise effectively to meet deadlines
- Willing to take part in all activities, taking a ‘hands-on’ approach to getting things done
- Enjoys individual, team and collaborative working
- Demonstrates a consistent high standard of work and attention to detail
- Willingness to learn
- Willingness to travel to client’s locations
- Works with honesty and integrity and is aligned with WasteAid’s values
- Ability to adapt to changing environment
- Knowledge of issues linked to WasteAid’s work in either the waste management, environmental and climate change or international development sectors is highly desirable
Qualifications
Institute of Fundraising qualifications desirable
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a part time Information & Advocacy Community Support Worker in Scotland, home based in North Scotland (Inverness or surrounding area due to travel requirements and location of NHS services).
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in the North of Scotland.
Please note: you will need your own car and be able to drive for this roles.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you excited to take on a job working with volunteers across the UK? Are you a purpose-driven people-person who excels at creating and sustaining relationships, but also enjoys a role with a wide variety of tasks and workstreams?
If this sounds like you and you want to use your talents, skills and experience to have a demonstrable impact on the lives of people across the UK, we’d love to hear from you
We are keen to hear from candidates from a wide range of backgrounds and with a variety of experiences. You may be just starting out in your career and are looking for an early role in the sector which will challenge you and build your experience. You may also be a more experienced professional who is looking for a different challenge in a rapidly evolving, young charity and who can bring new perspectives and fresh ideas to our team.
About The Hygiene Bank
Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people’s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean. It is washing hair, bodies, faces and clothes in the same cheap washing up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview.
Hygiene Poverty is the hidden crisis facing the UK. In May 2024, The Hygiene Bank published their second groundbreaking research into the incidence and impact of hygiene poverty. It found that over 4.2 million adults across the country are currently experiencing hygiene poverty and that it is both alarmingly widespread, increasing and disproportionately impacts the most vulnerable. It stops people from participating in society, feeds the mental health crisis and blocks routes out of poverty. It is simply unjust.
At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists – to give people access to the basics they need.
About the Role
As one of our team of four Partnership Managers, you will have the exciting opportunity to make a huge difference in improving the lives of people living in hygiene poverty. Reporting into the Head Operations, the Partnership Managers plays a pivotal role in the charity and are responsible for overseeing and co-piloting our volunteer lead community projects.
The role is varied and requires strong time management, organisational skills, excellent written and verbal communication skills, meticulous record keeping and strong volunteer management.
Key Responsibilities
- Support the Senior Volunteer Experience Manager to actively recruit volunteers in key areas, in line with our strategic objectives.
- Onboard new projects by supporting the volunteer project coordinator with all aspects of setting up a community project.
- Foster positive relationships with the project teams to ensure engagement and inclusion and to be the first point of contact for them.
- Co-design and implement project plans for the newly formed projects identifying areas of support needed to sustainably grow the project.
- Work with the projects to identify suitable Community Partners in line with our strategy and eligibility criteria.
- Support the project with any funding applications and ensure impact data is captured.
- Ensure all projects are compliant and operating within out charitable objects, therefore reducing the overall risk the charity.
- Work with the Operations team to ensure all supporting volunteer guidance documentation is accurate, relevant and up to date and to ensure the volunteer newsletter, website and members area contains all required and up to date volunteer supporting information.
- Monitor and analyse KPIs and provide regular reporting to both the team and board.
- Attend and participate in volunteer events and town halls as required.
- Regularly visit projects to offer support and to continue to enhance relationships
Skills, Knowledge & Expertise
- Excellent volunteer relationship management (experience of volunteer management would be ideal, but candidates may be able to demonstrate excellent and relevant people skills in different contexts)
- Ability to use different data sets to accurately forecast and report
- Polished communication and people skills to champion, and act as an ambassador for The Hygiene Bank
- Detail-driven, strategic, motivated, and have a forward-leaning approach to business.
- Ability to work independently, multi-task, and prioritise a busy workload.
- Strong written and verbal communication skills
- Appropriate IT skills - experience in managing databases and proficient in using MS Excel, Powerpoint and database CRM
- Experience working with internal stakeholders' teams to help ensure deliverables are met
- Passion for personal and professional development, as well as a proven can-do attitude
Attributes and behaviours:
- Passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty
- Empathic and diplomatic, with strong alignment with the charity’s values
- A commitment to quality and attention to detail.
- Ability to work on your own initiative.
- A highly competent and collaborative team worker.
- Discretion and the ability to maintain confidentiality.
- Willingness to learn new skills.
- Excited by and ability to work in a growth mindset, changing and flexible organisation.
This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.
Key Details
· Salary: £31,700- £37,700 pro rata, part time, 4 days (dependent on skills and experience)
· Location: remote working/homeworking with monthly in-person team days in London.
· Holiday: 28 days (pro-rata) plus public holidays and closure between Christmas and New Year.
· Defined contribution pension scheme: 3% employer contribution, 5% employee contribution.
How to Apply
- If you would like to join our team, please apply via Charity Jobs
- An up to date CV outlining your employment history, qualifications and contact details.
- A supporting statement (no more than 1 x A4 pages) which i) demonstrates how you meet the criteria outlined in the Person Specification, particularly around volunteer management and ii) outlining why you are interested in working for The Hygiene Bank.
Next Steps
· Deadline for applications – 5.30pm on Friday 13th September
· Interviews –W/c 30th September
· Starting date – as soon as possible thereafter.
We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We reserve the right to close the application ahead of the closing date
The client requests no contact from agencies or media sales.
Thank you!
Individual Giving Manager (Parental leave cover role)
Are you passionate about bringing art to everyone? Do you believe in the power of digital to transform lives?
We're looking for an Individual Giving Manager to join our friendly and dedicated team to help us to achieve our fundraising ambitions across multiple channels of individual giving.
We welcome and encourage applications from candidates who are under-represented in the creative industries, particularly individuals who experience physical, mental, or social barriers to accessing the arts.
About Art UK
Art UK is an art education charity on a mission to make the art in UK public collections accessible to everyone – for enjoyment, learning and research. It enables a global audience of five million people a year to learn about the UK’s national art collection by digitising artworks and telling the stories behind the art. In addition to innovative engagement tools such as Tagger and Curations, Art UK is currently working on new initiatives including a major learning programme, making this a truly exciting time to join the organisation. Art UK is the operating name of the Public Catalogue Foundation, a charity registered in England and Wales (1096185) and in Scotland (SC048601).
About you
You will be a confident and persuasive communicator who is completely at ease engaging with supporters and stakeholders at all levels. You will have a sound knowledge and understanding of individual giving, particularly mid-value and low-level giving. You will understand the value and importance of high-quality donor stewarding, be well-organised, and comfortable working accurately with data. Additionally, you will have experience writing compelling content on and offline. You will be full of initiative with the ability to work independently and autonomously.
At Art UK you will be well-supported within a team focused on achieving Art UK’s fundraising goals, comprising:
- the Chief Executive, Deputy Chief Executive, Trustees and Philanthropy Board
- the Head of Development, who oversees all fundraising activities at Art UK but has a particular focus on researching and applying to grant-giving trusts and public sector bodies
- the Development Officer, who supports activities across all income streams including donor stewardship and communications, prospect research, and CRM database management
You will promote equality and diversity in all aspects of your work – with the public, colleagues and external partners.
This is an exciting time to join Art UK's Development team, as it is going through a period of growth and change. You will be responsible for leading the development of our individual giving programme into a multi-faceted, campaigns-focused programme.
Key responsibilities
- Develop and execute an effective and sustainable individual giving plan and budget in line with the overall Art UK fundraising strategy, to grow income from new and existing donors and achieve annual targets
- Provide high-quality, tailored stewarding for new and existing supporters, ensuring they feel valued and understand the impact their contribution makes
- Lead on donor research, prospecting, cultivation and conversion activities to develop a pipeline of individual giving at all levels
- Pitch giving opportunities to prospective donors through bespoke presentations, meetings and events
- Create targeted campaigns and bespoke donor journeys
- Create compelling written content for digital and print media
- Plan and deliver fundraising and stewarding events, including attending events where possible
- Monitor campaign effectiveness and produce regular reporting on performance against targets
- Ensure donations are processed quickly and donors are thanked for their contribution
- Contribute to other areas of fundraising including small grant applications, research, and supporter communications
- Keep abreast of the latest fundraising practices, legislation and technology opportunities
Necessary skills
- Essential: Ertners
- Essential: Experience creating, implementing and evaluating fundraising strategies for individual giving
- Essential: First-class written and spoken communication skills, and the confidence to engage and work effectively with a range of people
- Essential: Experience creating successful bespoke proposals or asks for prospective donors
- Essential: Experience planning and managing fundraising events
- Essential: Experience undertaking data analysis and effectively utilising supporter data for campaign purposes
- Essential: Copywriting, proofing and editing skills
- Essential: Experience working with CRM databases to a high level of accuracy
- Essential: Excellent awareness of fundraising best practice and legislation, particularly in relation to donor data including GDPR
- Essential: Self-motivated, with exceptional time management and organisation skills
- Desirable: Experience leading on low-level giving fundraising/crowdfunding campaigns
- Desirable: Active interest in the visual arts and awareness of UK art collections
- Desirable: Experience working with a diverse range of audiences
- Desirable: Experience working on projects with a broad range of partners
Contract terms
- 0.8 FTE (4 days a week)
- 15-month fixed-term contract, October 2024 – December 2025
- Salary £35,000 per annum pro rata
- Three-month probationary period
- One-month termination clause
- Work from home, anywhere in the UK
Benefits
- 25 days annual leave plus regional Bank Holidays (pro rata)
- Paid Christmas closure period (Christmas Day to New Year’s Day)
- Flexible working hours
- Workplace pension scheme
- Training and development opportunities
- Mental health and wellbeing support
- Above statutory paid sick leave
- Enhanced paid parental leave
- Employee Assistance Programme
- Monthly wellbeing hour
- Trained Mental Health First Aider’s
- Regular staff socials, both virtual and in-person
- Eye tests paid for up to £35, glasses subsidised up to £30
Application
Please visit our website to download the application form. To apply, please submit your completed application form by 9am on Tuesday 10 September 2024. If you are experiencing issues downloading the document or require support in completing your form, please contact us.
Forms must be sent in MS Word or a format compatible to MS Word. Please do not send PDFs. Applications sent as a PDF will not be accepted.
Interviews will be held via video call on Friday 20 September 2024. If you have not heard from us within three weeks of the closing date, please consider your application unsuccessful.
As part of our commitment to Equality, Diversity and Inclusion please note that we redact some details from applications ahead of the shortlisting stage to ensure the removal of unconscious bias. Details that we redact include (but are not limited to) references to protected characteristics, names of educational institutions and indications of political affiliations.
Art UK is the operating name of the Public Catalogue Foundation, a charity registered in England and Wales (1096185) and in Scotland (SC048601). For more information, please vist Art Uk website
Size: 21 - 50
Art UK is a charity – the online home for the UK's public art collections
The client requests no contact from agencies or media sales.
Thank you!
Who are we looking for?
We’re seeking an Interim Training Manager for a 6-9 month contract, with the potential to transition into a permanent position for the right candidate. This is a unique opportunity to lead and enhance our training programmes within the charity sector.
In this role, you’ll ensure our training initiatives meet their objectives, stay on budget, and deliver exceptional outcomes.
You’ll leverage your excellent stakeholder management and influencing skills to build strong relationships and drive strategic development. Ideally, you’ll have experience as a trainer or in L&D, and a solid understanding of mental health would be a significant bonus.
If you’re ready to step in and lead with expertise and passion, we want to hear from you!
About the role
Working closely with the Programme Officer for Training, the Training Manager will manage the training function, leading the delivery and continuous improvement whilst managing key relationships ranging from associate trainers who deliver training on behalf of Student Minds to external organisations who wish to purchase training. This role has responsibility for income generation within the organisation and management of the trainer network.
Responsibilities
- Oversee and continuously improve the training function, ensuring objectives and outcomes are met on time, within budget, and to quality standards.
- Lead detailed programme planning, including risk management and budget oversight, in collaboration with colleagues.
- Drive income generation, develop pricing models, and lead marketing strategies for training programmes, working towards annual financial targets.
- Manage relationships with key stakeholders, coordinate professional development for trainers, and assure the quality of training delivery.
- Stay informed on sector developments, adapt training content accordingly, and represent the training programmes at external events.
- Support the implementation of digital systems and contribute to website development for training-related content.
- Collaborate with the team on cross-organisational events, provide consultative feedback, and uphold the organisation's values, including EDI practices.
For the detailed job description please download our Recruitment pack.
Details
Hours of work: 30 hours (4 days) / per week
Contract: 6-9 months (Temporary)
Full-Time Salary Range: £28,552 - £32,445 per annum
Pro-Rated Part-Time Salary Range: £22,841.6 to £25,956 per annum (based on 30 hours per week, equivalent to 80% of a full-time role)
Why work for us?
- Meaningful Mission: Join a team committed to ensuring no Student should be held back by their mental health.
- Nurturing employee wellbeing is central to our culture. That's why we provide each team member with 10% wellbeing time, approximately 3.5 hours a week, to invest in activities such as gym sessions, yoga, extended lunch breaks, or simply taking a rejuvenating walk. Join us and experience a workplace where your health and happiness are valued.
- Equity, Diversity and Inclusion: We value diversity and inclusion, and we actively promote equity in our recruitment process. We use priority interview scheme for candidates from ethnically diverse backgrounds and employ blind shortlisting techniques to ensure fairness and eliminate discrimination.
- Transparent Recruitment Process: Instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all.
How to apply?
- Download the recruitment pack in the document section, where you’ll find more information about the role including responsibilities and person specifications.
- Complete the Equality Monitoring Form.
- Download and complete our application form which is available in the document section below.
- Upload your completed application form.
Application deadline: 8th September
Interviews: 18th September
Start date: as soon as possible
Student Minds is an equal opportunity employer committed to diversity and inclusion. We encourage individuals from all backgrounds to apply.
The client requests no contact from agencies or media sales.