Head Of Communications Jobs in Greater London

About Us 

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success. 

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace.  We provide them with independent careers guidance, high aspirations and strong employability skills. 

The Opportunity

We are seeking a Programme Officer to join our Work Experience Team. 

This is an excellent opportunity for an organised, enthusiastic and confident individual to join us in a role which has responsibility for ensuring suitable and safe work experience placements are sourced, managed and available for students. Our Work Experience programme provides a taster of the ‘World of Work’ helping to raise career aspirations and support academic progression.  Our team work with local and central London employers and education providers to source, manage and co-ordinate placements for over 5,000 young people each academic year.   

Key Responsibilities of the role include: 

• To secure, update and manage work experience placements. 

• To handle telephone enquiries about the work experience programme, communicating with teachers, employers, parents and schools. 

• To be a key point of contact for schools/educational establishments managing and overseeing the work experience process.

• To produce information and provide support to the Head of Work Experience and other team members. 

• Completing one-to-one interviews with students with additional needs to ensure suitable placements are secured. 

• Managing placements using a bespoke IT system. 

Benefits 

29 days annual leave plus bank holidays 

3 volunteering days per year 

Family friendly policies 

Hybrid working arrangements 

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role. 

Inspire is committed to safeguarding and promoting the welfare of children and young people. Successful candidates will be required to apply for an Enhanced Disclosure via the Disclosure and Barring Service. 

How to Apply 

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification. 

Closing date 

This position is available immediately. Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate. 

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants. 

JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

• Supporter Care Manager
• Supporter Care Officer
• Database Manager
• Database Officer
• Acquisition Manager
• Giving and Engagement Manager
• Legacy & In memoriam Manager
• Communications & Digital Team
• Senior Operations Manager
• Finance Department
• Partnerships Department

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
• Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage removal process and consent process
• Assist with sending out problem payment letters
• Assist with handling material requests and recording actions on Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills
• Excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Ability to multitask and work in a fast-paced environment
• Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.

Senior Relationships and Engagement Officer – North England and Wales, and Scotland (Remote, with travel across regions as required)

About us

Lifelites is a unique charity that has been providing innovative assistive and sensory technology, specialist training and technical support to the children’s palliative care sector for 25 years.

Our inclusive equipment empowers over 12,500 children to play, create and communicate, helping families build joyful memories and experience moments of fun and connectivity.

About the role

We are looking for an experienced relationship fundraiser to join our small team and help us engage with, and fundraise from, corporates, membership organisations, special interest groups and community groups across the north of England and Wales, and Scotland. 

This is an amazing opportunity to join an established charity looking to grow and diversify both its fundraising and service provision over the next 5 years.

Job Title: Senior Relationships and Engagement Officer (North)

Reports to: Head of Fundraising & Communications

Direct reports: None

Salary: £32,000 - £39,000

Location: Home-based; Head office at 60 Great Queen Street, WC2B 5AZ; Travel required to visit supporters and partner sites when necessary.

Hours: 34 per week, Monday – Friday; would consider part time (0.8FTE) or condensed hours over 4 days.

About you

Can you inspire people to fundraise and support children with life-limiting conditions and complex disabilities? Have you a proven track record of building sustainable, long-term relationships? Do you enjoy a challenge and want to build new partnerships that will allow our charity to increase its reach and impact across Britain and Ireland?

Whether you are looking for a new challenge or are ready for the next step in your career, we would love to hear from you.

Applications close: Monday 8th July 2024 at 5pm
Interview: Monday 15th July 2024 (online)
Second Interview: Tuesday 23rd July (in-person)

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new Project Manager for a key project running throughout the South West of England over the next three years.

Each year, Young Enterprise helps thousands of young people develop the skills, knowledge and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at.

This is a fantastic opportunity to join a fast-moving, youth-focused, charity and play a pivotal role in the development and delivery of a suite of programmes, focused on young people and their educators. This project has a particular focus on enhancing career readiness for underserved communities across the South West.

We are looking for an experienced, creative and proactive individual to join Young Enterprise as Project Manager.

We are looking for:

The Project Manager will have strong organisation and project management skills, including budget management and KPI monitoring and reporting. They need to maintain regular communications with stakeholders and be confident in reporting progress, both face-to-face and in written report form. The ability to develop and maintain extensive positive working relationships with internal and external stakeholders is essential to the role.

We are seeking an individual with a solution-focused attitude to problem solving and the ability to balance and prioritise competing demands in a busy function. A successful track record of managing complex projects is essential. An understanding of education and school-centred programmes would be a distinct advantage.

Reporting to the South West and South and Mid-Wales Educational Partnerships Regional Manager, this role provides a real opportunity to help drive social mobility in the South West, and to ensure that young people across the region have access to vital skills and attributes for future life and work.

Full details can be found in the attached Job Description.

 Why work for us?

• People-focussed with a friendly and supportive work-place culture
• An active commitment to equality and diversity
• Access to mentoring scheme with a corporate partner
• Generous holiday allowance of 7.2 weeks (pro rata)
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance

This is a home-based role which requires the individual to be based within the South West of England.

To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity via ChairtyJob by no later than midnight on 21st July 2024. Please note applications without a cover letter will not be considered.

 Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful. 

** Interviews will take place on a rolling basis, so please get in touch ASAP!**

Changing Faces is here for everyone with a scar, mark or condition on their face or body. They provide life-changing mental health, wellbeing, and skin camouflage services. They work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.

Changing Faces are looking for a new business specialist to help grow corporate partnership income at Changing Faces. This role will be 90% focused on new business with a 10% account management split.

You will have an excellent network of corporate funders and a proven track record of successfully bidding, winning and managing corporate fundraising partnerships. The role will suit someone with excellent communication and relationship building skills along with plenty of creative ideas to engage potential partners and win pitches.

This is an exciting opportunity to work alongside senior fundraisers to shape and craft the future of corporate fundraising at Changing Faces.

As Senior Corporate Partnerships Manager, you will: 

• Identify, cultivate, and secure new corporate partnerships at five and six figure level
• Secure new corporate partnerships including corporate foundations, Charity of the Year, cause related marketing and strategic partnerships
• Be a senior brand ambassador for the charity, engaging and developing effective relationships with a wide range of stakeholders, both internally and externally
• Build a robust pipeline of partnerships opportunities

Ideal skills and experience: 

• Experience of working in a corporate partnerships/corporate social responsibility/marketing/sales environment
• Ability to win and deliver major charity & corporate partnerships (£50-100k+)
• Experience of writing compelling copy, pitches and campaigns to secure new partnerships
• Strong commitment to Changing Faces values, vision and purpose and to keeping the voices of people with visible differences at the heart of all work

Job Title: Services Co-ordinator

Reports to: Head of Services

Location: Hybrid (some UK travel)

Hours: 34 per week (consideration will be given to flexible working i.e. 4 days etc.)

Duration: Permanent

Salary: £28,000 - £33,000 depending on experience

Purpose of the role

To support the development and delivery of Lifelites services by co-ordinating the installation of new packages of technology, training and partner engagement.

To support the delivery of Lifelites’ ambitious expansion strategy as part of our 25th anniversary celebrations in 2025 and beyond.

About you

You are a dedicated, organised individual with experience of juggling multiple priorities and varied responsibilities. You are a people person, able to communicate effectively with a range of stakeholders and will be passionate about planning and detail. You will have experience from previous roles and looking to make a difference in the charity sector.

About Lifelites

Lifelites passionately believes that all children with life-limiting conditions and complex disabilities should enjoy a childhood filled with special moments of fun, happiness, and meaningful connections.

By harnessing innovative sensory and assistive technology, we empower children to play, learn, communicate, interact with the world, and create lasting memories with their families.

For nearly 25 years, we have provided cutting-edge technology, training, and ongoing technical support free of charge to children’s hospices in Britain and Ireland, impacting over 12,500 children and their families annually.

Despite advances in clinical care, many children we support are unlikely to recover and may live short, complicated lives. However, our mission is simple and crucial: to help these children live as well as possible, for as long as possible, even into their last days.

Our key aims are to improve health and wellbeing outcomes for the children and families we support by increasing independence, reducing isolation, and improving communication, emotional wellbeing, and family relationships.

Main duties and responsibilities

 Technology provision

- To co-ordinate the application and consultation process for children’s palliative care services invited to apply for new packages of technology.

- To create documentation annually to capture all equipment requests, costings and associated partnership agreements.

- To co-ordinate technology installation schedules and liaise with Lifelites Champions to ensure efficient project delivery.

- To produce handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule.

- To attend and support the delivery of events, installations and Lifelites functions and represent Lifelites within children’s palliative care settings and forums.

- To provide administrative support for new technology pilots and other innovation activity.

- To support the development of Lifelites 25th anniversary activities, which are currently in development.

Learning and development

- To respond to training requests and co-ordinate installation and ongoing face-to-face training by liaising with Lifelites Champions, Lifelites Trainer and Head of Services to book dates and prepare training itineraries.

- To co-ordinate Lifelites Super User events including venue bookings, scheduling and training providers.

- To capture and monitor training feedback and prepare briefings for Head of Services and Trainer.

- To support the development and implementation of Lifelites e-learning platform, including course modules, interactive learning and activity ideas.

Partner engagement

- To support ongoing quality improvement by delivering regular account calls, responding to queries and maintaining up to date contact information for Lifelites Champions and other key stakeholders.

- To co-ordinate monitoring activity with partners including training feedback, annual surveys and case studies.

- To liaise with the Communications & Marketing Officer to create and publish information relating to services for newsletters and social media.

General

- To comply with Lifelites policies and procedures at all times.

- To contribute to and embody Lifelites’ values and workplace culture.

- To administer the departmental folders on the shared drive.

- To Provide support and complete minutes in quarterly committee meetings

- To perform any other duties as required.

Are you an experienced administrator with a knowledge of wills and legacy gifts, who is passionate about animal welfare?
We’re looking for a Legacy Administrator to join our Legal team, to ensure that Dogs Trust is processing gifts efficiently, playing a crucial role in the administration of this important income.

About this job:
As Legacy Administrator, you’ll:

• be the first point of contact for the Legal team, representing the charity in communications with legal professionals and the public,
• manage your own caseload of legacies, maintaining relationships with legal professionals, members of the public, and other beneficiaries to ensure income is processed swiftly,
• support with the administration of legacy data, from handling post to ensuring information is recorded accurately in the database.

About you:
To be successful in this role, you’ll need strong administration skills, with the ability to manage a varied and busy workload effectively. You’ll also need excellent communication skills, from drafting written correspondence to interacting with the public on the phone, ideally you'll have experience of having sensitive conversations as you’ll be in regular contact with bereaved family members. Attention to detail is also an essential part of this role, as well as a knowledge of Wills, Probate and Trust law. A commitment to the aims and objectives of Dogs Trust is essential.

About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture.  We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust.  We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

We are currently two years into our Equity, Diversity and Inclusion (EDI) strategy and are due to publish our progress in Autumn 2024. The EDI Lead will join the Head of EDI to help grow, develop, and support our diversity staff networks and our team of colleague trainers who deliver in-house EDI training and to curate our staff EDI learning journey.

We are seeking someone with experience in project management, particularly change management, and experience with staff diversity networks or employee resource groups (ERGs) and developing impactful learning solutions (design, delivery and evaluation). The successful candidate will demonstrate working knowledge and understanding of EDI concepts and language, along with effective communication and interpersonal skills to engage colleagues of all cultures, backgrounds and experience.

Anna Freud is made up of people with a passion for change, which requires in-depth understanding of how EDI impacts the work we do and those we serve as a leading mental health charity recognised internationally. The EDI Lead will work with teams across the organisation including our People and Culture team to shape meaningful interventions and improve representation in our services and staff.

This will be an influential role supporting more equitable and inclusive practice for our staff, and in our schools work, clinical, research, and education and training.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract duration

Permanent.

Closing date for applications

Midday (12pm), ), Monday 8 July 2024.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 11 July 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held remotely Thursday 18 July and/or Thursday 25 July 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

Location: Hybrid working part London Office (Islington, London) part home work.  The post holder will work a minimum of 1 day per week in the office. Some out of standard business hours work may be required, including weekends and evening work to facilitate events. 

Salary:  £36,400 per annum 

Hours: 35 hours per week

Closing date: Tuesday 9 July 2024 at 10.00am 

Interview date: Wednesday 17 July 2024 

This is a fixed-term maternity cover for 12 months due to start early September 2024. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

We are looking for an enthusiastic and highly organised individual to join our Special Events Team as Senior Special Events Fundraiser.

We have some exciting events coming up including a reception in October and a high-profile dinner at The Design Museum in November, so we need somebody to come in and hit the ground running. Please note that these events are in the evenings so the role will require some flexibility.

You will work closely with the Head of Special Events to deliver our events, taking responsibility for key elements of the management and delivery of each event and ensuring they meet budget targets. You will collaborate with internal teams on delivering events, including the bi-annual Patrons’ Club Reception and other events that arise over the year.

Relationship building (both externally and internally) is a key part of the role and an integral part of working for JDRF so you will have excellent interpersonal and stewardship skills.

As a highly creative and confident fundraiser, you will be given the scope to develop existing events as well as creating new and innovative events to increase fundraising as well as raising awareness of JDRF. 

Experience required 

You’ll have previous experience of: 

• Managing successful Special Events from concept to post-event evaluation

• Developing event plans and materials

• Building relationships with high level supporters, senior volunteer committees and external suppliers

• Achieving budgets

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

We are looking for an empathetic self-starter to become our new Legacy Manager. This is a varied role, where you will be working with the Head of Individual Giving & Legacies to plan and manage the full breadth of a small legacy programme, which has huge ambition for growth.

You will be managing our legacy marketing programme; maximising the opportunities available to encourage supporters, and potential supporters to leave a gift in their Will, so that we can help more young people in the future. This currently includes a series of in-person legacy events at our centres as well as developing and delivering training to colleagues, so they are confident in promoting legacy giving to supporters they work with.

You will be the internal lead for legacy administration, working alongside our in-house legal team and our external legacy administration agency, to ensure that all estates are correctly administered, and that we realise the full value of the legacies left to The Trust. You will be working with supporters to answer their questions about legacy giving, and working with the next of kin to ensure that their loved one’s legacy is cherished.

If you are supporter-focused, experienced in legacy fundraising or supporter stewardship, and someone who is empathetic and sensitive then this is the role for you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Legacy Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Legacy Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

We are seeking a manager to lead a frontline team, suitable for an experienced people manager who is friendly, kind, and capable of managing a busy workload. The ideal candidate will motivate staff and volunteers, engage with elders, and be solution-focused.

About Katherine Low Settlement

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Katherine Low Settlement’s work with older people

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.

We work with older people to:

• Encourage active and independent living

• Reduce isolation and loneliness

• Improve well-being and prevent ill-health

• Enable older residents to be dynamic and contributing members of the Wandsworth community.

Role Purpose
We are seeking to recruit a manager to lead a frontline team. This role will suit an experienced people manager who is friendly, kind and able to manage a busy workload. Someone who can motivate staff and volunteers, engage with elders and be solution focused.

Key Responsibilities

• Manage the day to day running of the Elders Core Service as part of the wider Elders Programme. This includes the three day a week lunch club, transport offer and social sessions and one-off activities and trips.
• Lead a team of dedicated part-time paid staff and volunteers. The team members include a cook, support worker, minibus driver and sessional workers such as exercise tutors.
• Work collaboratively with the wider team to provide this “hands on” programme which builds on older people’s strengths and potential.
• Manage the monitoring and evaluation of the project.
• Ensure the programme runs to budget.
• Support the planning of the core programme with Elders members themselves and with the wider team.
• Recruit, assess and support new and existing members (service users)
• Manage waiting lists for the programme
 

Main Duties & Responsibilities
Planning and oversight
• Working with the Head of Programme, ensure that all service output meets KLS’ vision, mission, values and charitable objects and with the Head of Programme, ensure the service meets the programme strategy and KLS’s 5-year strategy.
• Ensure the smooth delivery of core older people's activities throughout the week and organise, plan and promote agreed one-off activities throughout the year in a timely and planned manner.
• Manage the transport offer, including route planning and pick-up schedules of older people to and from KLS’ activities with the Minibus Driver. Ensuring the Minibus Driver maintains records.
• Ensure activity records and registers are kept accurately and up to date as well as case work notes for the core team, completing regular checks on this. We use a Salesforce Database for which training will be given.
• Actively support the social and support needs of our older people as appropriate, including safeguarding issues and being a first contact for compliments and complaints for the service.
• To be part of, and work closely with, the wider elder's team, sharing information regarding elders on a regular basis where appropriate.
• Conduct outreach and support work with older people in the community and on home visits and oversee the case work of the Core Team as well as having a small caseload. This does not involve advice work but is mainly signposting, referral and light advocacy.

Staff and volunteer management

• Take responsibility for the Core Programme. This includes line management of the Outreach and Support Workers, Lunch Club Cook and key relevant social activities workers and volunteers related to the core programme (we do also have a KLS Volunteer Manager who recruits volunteers).
• Ensure performance management and quality systems are used to monitor and evaluate the project’s work, processes and safeguarding.
• Managing individual volunteers as part of the Core Programme Team.
Relationships, comms and networks
• Continue to build and sustain strong relationships with our members.
• Contribute to comms for the service with the Head of Service. Oversee the comms for the Core Programme including the shared service newsletter, activities calendar, annual report and social media platforms.
• Attend meetings as requested on behalf of the Core Programme.
 

Finance
• Manage the project areas to budget, maintain basic financial records as agreed with the Head of Programme – in this instance this is usually a petty cash sheet.
Safeguarding
• Responsible for ensuring adherence to policies and procedures across the core team, ensuring that safeguarding is at the forefront of KLS’ delivery.
Undertake other duties
• Participate in regular management supervision and annual appraisal; help to identify your own job-related development and training needs
• Undertake your role in a professional manner and maintain a high-quality standard of work in accordance with the aims, values and ethos of KLS
Skills and Experience
• Experience of working with older people in a community setting
• Experience of line managing a small team in a community setting
• Outstanding interpersonal and communication skills, including communicating with people from a wide range of backgrounds and when working individually or in groups
• Strong multi-tasking skills and time management 
• Ability to work as part of a small team, whilst also working independently
• Experience of monitoring and evaluating projects effectively and ensuring that they are consistently meeting needs
• Understanding and experience of safeguarding, and health & safety in theory and in practice
• Excellent IT skills including MS Office suite and ability to use Internet, email and social media. Database experience would be an advantage (Salesforce) 
• Experience of working with or being a volunteer
• Knowledge of Battersea and Wandsworth
 

Personal Qualities
• Passionate about working with older people and championing their value to the community
• A hands-on, highly motivated individual with considerable drive, energy and a determination to succeed
• Caring and compassionate 
• Dedicated and organised with the ability to work under pressure 
• Able to see the wider picture as strong attention to detail
• Able to take initiative and solve problems
• Trustworthy, non-judgemental, caring and compassionate, proactive, self-motivated and hardworking
• Committed to KLS’s mission, vision and values

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.
 

Dates

Closing Date for Applications:  21st July 2024

Interview Date: TBC End of July

ID: 1223 Facilities Manager Central, Facilities Department
Salary: Starting at £36,477 FTE per annum to £40,699 FTE per annum
Grade 4 point 29-33 - pro-rata for part-time hours
Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.
Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the 165 services across England, addressing all issues with hardware, networks and buildings.

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager? If so, we want to hear from you!

Reporting to the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and be responsible for the implementation of Health and Safety and environmental management in Family Action’s Central region (approx. 40 sites). You will also support with our assets across the whole of the charity, including supervising some external contractors. You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines, and be comfortable working in a small team environment where priorities can change at short notice.

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:
•To supervise the performance of external contractors for minor and major project work.
•To monitor the Family Action contracts, including the payment of invoices and budgets.
•Assisting in the procurement of necessary services such as M&E, security and telecoms.
•Collaborate with relevant stakeholders and suppliers through meetings and KPIs.
•Conduct Health and Safety site audits to a schedule across the central region.
•Support project managers with risk assessments and advise regarding their H&S system.
•To work closely with the Head of Facilities to develop corporate services for the region.
•Help develop the Facilities departments’ JWA (SLA) and regional measurables reported.
•Assisting with planning and undertaking major repairs, refurbishment and maintenance.
•Help continue to develop central procurement of services, equipment and goods and negotiating terms in liaison with the Head of Facilities.

Main Requirements (for details check the job description and person specification):
•Member of IWFM to at minimum at Affiliate level (or equivalent).
•Trained to IOSH Managing Safely Level.
•Good working knowledge of standards and legislation as applicable to Facilities Management.
•Broad understanding of Telecommunication systems including VOIP phones, smartphones, and networks.
•Experience of delivering small site relocation projects.
•A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.
•Ability to deal calmly and efficiently with difficult situations both on the telephone and face to face.
•Willingness and ability to deal with emergencies.
•Experience of setting up and running office systems, maintaining records, and collating statistics.
•Experience with Office 365, One Drive, Outlook, Word, and Excel.
•Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.
•Experience of working within a team providing a service to others.
•A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.
•To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
•To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.
•To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

Benefits:
•an annual paid leave of 30 working days plus bank holidays.
•up to 6% matched-pension contributions.
•flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
•enhanced paid sick leave and paid family leave provisions.
•eye care and winter flu jabs vouchers.
•cycle to work scheme.
•investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect

Closing Date : Monday 8th July 2024 at 23:59 (midnight)

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: see Family Action job advert for email address

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

The role

Are you an experienced trusts fundraiser with energy and a creative flair? Would you like to join a well-established charity with a strong reputation? Would you like to be a part of an ambitious, supportive and collaborative team?

At Cruse Bereavement Support, we are looking for a Trust and Foundations Manager to lead our vitally important trusts and foundations income stream. This is a key role for us, and we are looking for an experienced trusts and foundations fundraiser looking to take this work to the next level. You will line-manage a Trusts and Foundations Officer and be part of a wider Partnerships Team, which includes national corporate partnerships, external training and consultancy. You will lead on working with colleagues from across Cruse to develop innovative new approaches to funding asks from trusts and foundations. Your relationship fundraising approach will enhance our work with existing partners and win the support of new funders. Your collaborative approach to internal working relationships will allow you to produce high quality funding applications and reports to funders.

This role is a remote role, but you will be an active member of the Cruse family, in daily contact with many colleagues from all areas of Cruse for video calls, phone calls, email and instant messaging. The hours are 35 per week (but would consider 30+ hours over 5 days).

If this sounds like you, we would love you to apply for this exciting role. As the UK’s leading bereavement charity, we support tens of thousands of people every year, but with your help we could support even more.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Martingale exists to fund and support the next generation of STEM leaders. As the Foundation prepares to recruit its third cohort of Scholars, we need an organised and proactive individual to take on the administrative work needed to support our growth.

You will work closely with the Head of Strategy and Operations on a day-to-day basis to ensure the Foundation’s operational functions run smoothly. Your role will include minuting meetings, diary management, booking travel and accommodation for the team, applicants and Scholars, and overseeing expenses claims for applicants and Scholars. Your role will include regular travel to accompany Martingale’s CEO on partnership meetings, as well as supporting assessment centres across the UK.

You will work collaboratively with the wider team in support of our recruitment campaigns, assessment centres and events, and play a key role in our work to ensure family income is not a barrier to postgraduate study.