Head Of Communications Jobs in Greater London

Job Title: Clinical Supervisor (Mental Health)

Reporting To: Clinical Manager

Contract: Permanent

Hours: Part Time: 18 - 22.5 hours per week between 6:30pm and 12:30am (UK Time).

Shifts are 4 hours plus 30 minutes of admin time. Your preferred availability can be discussed at interview.

Salary: £40-45k / $80-90k full-time equivalent/pro-rata

Base: Remote (UK or NZ)

Closing Date: 19th July 2024, 5pm (Please note, we will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants)

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Reimbursement for external clinical supervision;
• Health insurance.

About Mental Health Innovations (MHI)

MHI is an ambitious charity, driven to provide the public with access to much needed digital support services. The organisation's purpose, to transform lives by improving access to digital resources, is built on a strong belief that technology can help improve mental health outcomes in the UK. 

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Summary

To provide online, in-the-moment clinical supervision and support to trained Volunteers, Clinical Practitioners (CPs) and Qualified Practitioners (QPs) in their text conversations with texters on our UK 24/7 text messaging platform. 

Main duties

• Engaging in a non judgemental, collaborative manner with Shout Volunteers and practitioners taking conversations with texters. Ensuring risk and safeguarding concerns are appropriately handled and provide constructive feedback for their growth and development.
• Engage in clinical discussions with fellow supervisors on shift to ensure decision making is in line with Shout policies and solid rationales are built for clinical decisions made.
• Complete administrative work such as maintaining clinical notes, reporting in line with Shout policies when risk to life and safeguarding concerns occur.
• Work collaboratively with fellow supervisors on shift and other members of staff, to ensure optimal use of resources to meet platform demand.
• Take conversations with texters to help manage service demand

Job responsibilities

• Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training
• Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month
• Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development
• Maintain membership, registration and/or accreditation with a relevant professional body
• At all times, adhere to Mental Health Innovations and Shout’s framework, policies and procedures and engage in a way that is reflective of the organisation's values

Person Specification

Essential criteria

• Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification 
• Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body
• Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding
• Strong administrative skills with excellent attention to detail
• Excellent IT skills

Desirable criteria

• Qualification in Clinical Supervision
• Experience of working with children and young people
• Experience in working digitally with clients/supervisees 
• Strong knowledge and experience of safeguarding, confidentiality and risk
• Sound experience of supervising groups or individuals

Key Competencies

• Excellent communicator
• Ability to multitask and work at a high volume whilst maintaining calm under pressure
• Ability to make sound clinical decisions in a fast moving environment in response to high risk situations
• Demonstrate a high level of resilience
• Adaptable to the needs of the organisation
• Self-motivated, hands-on, problem-solving approach, with a focus on effective and clinically sound decision-making
• Willingness and ability to work independently (remotely), whilst remaining connected to and engaged with the team 
• Ability to communicate sensitive topics effectively
• Reflective, compassionate, kind, and respectful 
• Proactive in reviewing own performance, improvement and development

Post Title: Youth Violence Intervention Practitioner 

Location: The role will be located at St. Mary's Hospital in London, with occasional travel to Redthread's other sites, including the head office in London. All Redthread team members should be flexible in supporting other sites when necessary. Regular visits to Redthread's main offices in London and other projects and activities at various locations across London and the UK will be required.

Hours: 37.5 hours per week. The nature of Redthread’s work means that regular evening and weekend work is required. You will be required to work shifts to ensure that the team covers from 7:30 am to 9:00 pm each day between them.

Salary: £29,767.50 per annum + benefits 

Contract type: 12-month fixed term, with the possibility of extension subject to funding.

DBS Check Required: Enhanced with barring (Child and Adult Workforce)

Work area: Youth Violence Intervention (Hospital Based)

Responsible to:               Team Leader 

Purpose of the Post   

• To be part of the youth work team at Redthread, with a primary focus on the Youth Violence Intervention Programme.
• To assist with Redthread’s other activities as required.

How to apply:

If this sounds like the right role and organisation for you, please go to our website where you will find a downloadable job description with a person specification, including details of the terms and conditions of the post.

We encourage you to read through the job pack and the person specification carefully, as we will shortlist applications using the essential criteria.

Are you looking for a new role in Trusts and High-Value Fundraising? Are you ready to make a significant impact for spinal cord injuries? Charity People are delighted to partner with Spinal Research to find their new Trusts & High Value Relationships Manager. If you are passionate about securing high-value income from Trusts, Statutory, Corporate, and Philanthropic sources this could be the role for you.

Trusts & High Value Relationships Manager

£35,000- £40,000

London Bridge, Hybrid. Will consider remote

Reports to Head of Fundraising

About the Charity

Spinal Research fund medical research worldwide to develop effective treatments to cure paralysis caused by spinal cord injury. There are an estimated 105,000 in the UK living with an injury that shatters dreams, destroys ambitions and rips the very fabric of what was once considered normal.

About the role

As the Trusts & High Value Relationships Manager, you will play a key role in building and managing the charity's relationships with high-value funders. You will collaborate with senior leadership to deliver income from Trusts, Statutory, Corporate, and Philanthropy sources. Your expertise will be pivotal in identifying potential new funding sources as the charity evolves and expands its activities. You will cultivate and sustain relationships with funders and develop high-quality funding applications and reports to meet donors' monitoring and evaluation requirements.

You will contribute to developing relevant and insight-led products, campaigns, and initiatives to support income growth from high value audiences.

About you

You will have experience of trust fundraising and an understanding of high-value partnerships fundraising landscape. You will have proven experience in grant writing, management, reporting, and prospect research. You will have excellent written and verbal communication skills with the ability to develop persuasive fundraising proposals, reports, and other communications. You will have exceptional planning, organisational, and administrative skills with great attention to detail.

Your drive and ability to develop relationships will be your key to success in this role.

If you have the passion and skills to drive the fundraising efforts to new heights then please get in touch. As the role has been advertised before we are reviewing CVs on a rolling basis so do get in touch with Katharine at Charity People to book an informal chat.

At Charity People, we match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job Title:  Fundraising Officer

Location: Central London

Reports to: Head of Branch Operations

Salary: £26,500 pro rata (4 days per week)

Background:

Central London Samaritans (CLS) is the largest of Samaritans’ 201 branches.

Based in the heart of Soho (*), 450 volunteers deliver the Samaritans service round the clock, every day of the year providing support for anyone struggling to cope. Our core objective is to deliver services that support the Samaritans vision that fewer people will die by suicide. Assisted by a small staff team, volunteers manage over 100,000 contacts a year of which, pre-pandemic, 4,500 were face to face visits.

As well as delivering services in our Marshall Street centre, we also work in the community across seven London boroughs. From providing emotional support for London’s homeless, to running peer-to-peer listener programmes at Brixton prison, and delivering talks and workshops to schools and workplaces, we pride ourselves on the support we give to our community. Our volunteers also offer emotional support following any form of crisis affecting Londoners, such as the London Bridge attacks and the Grenfell Tower fire.

Role description:

Responsible for ensuring the delivery of the community events fundraising plans and activities. You will be managing a select number of events, along with engaging with the community and businesses to develop and implement plans for maximising income and support from individuals, groups and businesses.

Main responsibilities:

• Manage branch Community and Events, taking a lead for specific awareness events and fundraising events or activities.
• Organise events, including liaison with venues, suppliers, monitoring expenditure, volunteers and participants and ensure all preparation is complete.
• Ensure an excellent level of supporter care and stewardship with supporters is maintained and developed.
• Provide regular reports and information about activities, supporters and volunteers.

• Previous experience working in fundraising in either a community, challenge or mass participant event capacity.

· Manage our external communications, including our website, Mailchimp newsletters and Twitter account.

Please note that this summary of responsibilities is neither exclusive nor exhaustive and responsibilities may vary from time-to-time in the light of changing circumstances and in conjunction with the post holder.

Experience and Skillset:

• Experience of establishing and maintaining strong relationships with individual fundraisers/supporters and/or, managing fundraising events.
• Experience of working to budgets, targets and plans.
• Experience of working with and supporting volunteers.
• Knowledge of fundraising regulations.

· Knowledge of and ability to develop and coordinate online giving donation platforms.

· Ability to work independently, and as part of a small team – including with volunteer stakeholders – when required

Hours of work and Location:

The basic hours are 28 hours per week spread over four working days. Within these hours there may be need to work some evenings and weekend days depending on when events happen, so flexibility is essential. The core responsibilities should be carried out during weekdays.

The amount of out of hours work will be agreed on an ongoing basis.

Time off in lieu will be allowed in agreement with the Head of Branch Operations and in line with the staff handbook and the European Working Time Directive.

(*) - At present, the branch office is located in Soho but Central London Samaritans, as an organization, will be moving location to a new site in Marylebone in early 2025. We are disclosing this now as the successful candidate would be expected to move with us when the branch office is rebased, so please do take note of this.

Limitations:

The post holder will be required to work within the rules and regulations of Samaritans and accept the authority of the Director and the Chair of the branch’s Board of Trustees, who have discretion to delegate authority to the post holder and to withdraw it.

Equal Opportunities Policy:

Central London Samaritans is committed to eliminating any discrimination and promoting diversity and equality of opportunity in all it does. It is therefore Central London Samaritans' commitment to provide equal opportunities in employment and we will not unlawfully discriminate against job applicants, employees of the Company, volunteers, workers, or contract workers on the grounds of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.

You will work alongside the Head of Research, Evidence and Learning to help improve the collection, management and analysis of data from THET’s programmes and external engagement. THET is experiencing an exciting time of growth, and you will play a critical role in improving learning within the organisation, ensuring that the impact of the work we do is accurately captured and analysed, helping us sustain and improve crucial Health System Strengthening and Health Workforce Strengthening initiatives across the globe.

You will play a leading role in the operation and improvement of our data capture and analysis tools, including our Salesforce-based programmes MEL portal. You will contribute to the development of a data strategy for the organisation, and associated process improvement. You will help to ensure the quality of data, and contribute to research, programmatic learning, advocacy and more. To be successful in this role, you will be a fast learner, get things done and excel in working across teams as well as managing a varied portfolio of work. You will be a strategic thinker with an ability to manage complex problems in situations with significant uncertainty.

Key Responsibilities

1. Data Management and Analysis:

• Review and oversee data management processes, including storage and retrieval of data.
• Support the quality assurance of data across platforms, including data cleaning and audit, and providing input to the improvement of data collection.
• Lead on the development of data analysis reports as required, for programmes, research or advocacy.
• Contribute to the analytical design of research initiatives and knowledge products.
• Lead on the oversight and analysis of strategic data points over time. Create and maintain dynamic data visualisations.

2. Organisational Improvement

• Contribute to the development of a data strategy aligned with THET’s wider learning agenda.
• Identify issues and lead on the improvement of data related processes. Develop tools/guidance and engage in staff capacity building.

3. Programmes MEL Portal (Salesforce based)

• Ensure best practices are embedded across the use of the portal for quality, relevant data capture.
• Lead on the capacity development of staff and partners on use of the portal for data collection and extraction.
• Ensure the portal is fit for purpose, including interacting with service providers on troubleshooting and improvement.

How to apply

Candidates can apply by submitting a two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person's specification.

This letter should be submitted with a CV to THET by midnight Sunday 14th July THET is an equal-opportunity employer, and any form of canvassing will lead to automatic disqualification. See Job pack for full instructions and details.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK.

Role and Company:

There is an exciting opportunity for an experienced Management Accountant who has worked within Social Housing to join an organisation that puts tenants at the forefront of their business. You'll play a key role in developing strong monthly management reporting, forecasting, and analysis at an organisation based in Central London.

The role will be reporting directly to the Head of Finance with exposure to the Executive Director of Finance, where you'll work alongside two other Management Accountants in a dynamic and supportive team.

Responsibilities:

• Establishing robust monthly reporting and analysis routines with budget holders across the business
• Developing templates and processes for reforecasting
• Review and challenge historic accruals and prepayments to ensure accurate recording and recoverability
• Assist with tax compliance and analysis e.g. VAT and CIS

Requirements:

• Qualified Accountant
• Experience within Social Housing
• Strong attention to detail with an understanding of the big picture
• Good communication and interpersonal skills

Details:

• 6 months to begin
• 2 days a week required in the office
• £300-£400 a day Outside IR35
• Great Team Environment

If you are experienced working in Management Accounts from a Social Housing background and are looking for your next exciting opportunity, please apply ASAP to discuss further.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Finance Business Partner x 2

£55,000 - £60,000

Beautiful offices in central London location/Hybrid

Fantastic opportunity for a Finance Business Partner to join a world-renowned specialist Arts and education organisation, who will provide insightful financial management information that will help the organisation to make the best informed strategic and tactical decisions. By drawing on their high-level analytical skills and commercial acumen the Finance Business Partner will develop systems and processes to help shape a best-in-class business partnering support to their stakeholders.

Key areas of responsibility will include;

• Business partner including members of the Senior Management Team, academics, and heads of support functions
• Provide accurate, reliable, and timely financial information including monthly management accounts, forecast, budget-holder reports and project reporting.
• Build trusted partnerships with the business to influence and support tactical and strategic business decisions, promoting business improvements and cost reductions. Communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Help drive critical business actions.
• Assist in the preparation of the annual budget, and the ongoing monitoring of actual and forecast financial performance, identifying any deviations and highlighting them to the Head of FP&A.
• Ensure an appropriate distinction is maintained between restricted and unrestricted funds and monitor use of restricted funds to ensure all restrictions are observed.
• Produce cash flow reports and prepare and monitor the cash flow forecast.
• Provide commercial analysis and support including, but not limited to, margin and profitability analysis, costings, forecasting and reviewing contracts.
• Prepare the trading subsidiary management accounts and support management in preparation of the budget.
• Work with the Head of FP&A to develop key performance metrics, appraise current activities of the organisation, and identify and communicate opportunities to maximise revenue and/or reduce expenditure.
• Provide ad-hoc financial guidance for departments as required, ensuring a high level of responsiveness and assistance to colleagues across the organisation.
• Ensure necessary financial reports for external bodies are completed appropriately and in a timely manner, including returns for statutory bodies, government departments and other agencies. For example, TRAC and HESA reporting

In order to be successful in either role, we are looking for formally qualified candidates (ACA/ACCA/CIMA/CIPFA) who have relevant experience of business partnering and excellent communication skills. You will adopt a continuous improvement mindset, thrive in an evolving environment and be adept at developing processes and procedures. An appetite for automation and further development of finance systems is greatly advantageous.

Your experience could have been gained in a Higher Education setting, ideally with exposure to TRAC or costing OR gained within a Charity/NfP where you have supported development or commercial operations.

Experience of reporting on capital programmes would be an advantage.

Fantastic benefits include 30 days holiday, generous pension contribution, hybrid work pattern, free entry to events and subsidised café/shop purchases.

This is a great opportunity to work for a well-known name in their sector, and really be part of the next phase of their story.

Statutory and Trusts Bid Manager

Location: Agile working
Contract: Permanent, subject to funding
Hours: 32 per week over 4 days
Starting salary: £46,940

Who we are

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.

Who you are

We’re looking for an experienced Bid Manager to help us improve the lives of young Londoners by growing our grant and contract-funded service portfolio.

You will understand the funding environment for youth charities from government commissioning and Trust funding opportunities, and will be ambitious to manage and drive growth across Safer London’s high quality and innovative service offer.

You will be someone with social justice at the core of your personal values, someone who places equity and inclusion at the centre of everything you do. We are also looking for someone with an understanding of and curiosity to learn about the varied experiences and challenges of young Londoners’ lives.

If you are committed and resilient and believe you have what it takes to help us improve the lives of young Londoners and their families, please apply.

What the role involves

- Work effectively with Safer London’s practice teams to identify opportunities and prepare successful funding bids in a competitive environment.
- Develop and maintain a pipeline of prospective funders and scan the external environment to identify new funding opportunities that are aligned to Safer London’s aims and strategic priorities.
- Develop and write inspirational, accurate, and compelling funding bids with the view of achieving sustainable long-term support for Safer London’s work.
- Build and maintain relationships with current and prospective funders, including through maximising any relationships held by senior colleagues and trustees.
- Maintain and develop internal income generation systems and processes, including donor records, financial information, funder reports, and internal monitoring to ensure effective stewardship and internal visibility of progress against plans.

Additional Information

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.

We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

What we offer

Safer London continually reviews its pay and we currently offer the following benefits package to all our employees:

- Agile working. This means you will have the flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces) when you are not delivering face to face work in the community.
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment.
- A contributory Pension Scheme.
- Interest-free Season Ticket Loans.
- A Cycle to Work Scheme.
- A Mental Health Helpline.
- Death in Service Benefit.
- Opportunities to develop and progress your career, including an extensive programme of courses and acting up/additional responsibilities roles.
- An initial Annual Leave allowance of 28 days holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro-rata entitlement.

Sound good? Here’s how to apply

To apply please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact Us” section of our website or email us.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

The Supporter Analysis Lead role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have a best-in-class experience each time they interact with us.

Permanent, 35 hours per week

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW with flexibility to work from the office and from home. 

The role 

The Supporter Analysis Lead will be instrumental in providing analysis into supporter engagement across all of Scope’s audiences, to help shape our supporter journeys, supporter marketing communications, fundraising activities, and the overall audience engagement strategy.

You will be:

• Responsible for running analysis across a range of datasets
• Developing regular and ad hoc reports that monitor fundraising efficacy
• Working closely with the Data team to build and maintain dashboards
• Detailing supporter crossover, engagements, and lifecycle, and using segmentation to shape data selections and propensity modelling.
• Reporting into the Head of Supporter Experience, you will play a vital role in driving strategic decisions for fundraising and audience engagement programmes and increasing supporter loyalty at Scope.  

For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description. 

About you

To be successful in this role we are looking for someone who has: 

• A positive, solution-focused outlook, with a proven track record of delivering analysis and actionable insights that help inform strategic decision-making.
• Extensive experience in producing complex data selections, and clear and informative data visualisations, dashboards, and reports. 
• Comprehensive knowledge of database functionality, preferably Microsoft Dynamics, and a solid understanding of using statistical techniques and tools to deliver in-depth analyses.
• The ability to thrive in a fast-paced environment, take pride in your attention to detail, and enjoy building, developing, and managing positive relationships with a range of different colleagues and stakeholders. 
• Experience in a fundraising or marketing environment
• Proven ability to communicate effectively with different audiences
• Demonstrable knowledge of the charity sector, fundraising, and data protection regulations.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

We are looking for a confident individual with great interpersonal skills for this busy Neighbourhood Services role. If this is you, come and join us at ISHA as our Neighbourhood Services Officer.

Neighbourhood Services Officer
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £34,891.50
Contract: Permanent

This is an exciting opportunity for an experienced Neighbourhood Services Officer who understands effective management of neighbourhood services and contractors to join our small, but supportive, Housing & Neighbourhoods Team working on all aspects of Neighbourhood and Estates. It is an interesting and varied role for an engaging, solution-focused person, with a passion for providing smooth running of the neighbourhoods, support and assist residents and work colleagues and someone who wants to add value within an organisation.

You will bring your knowledge and experience of conducting routine inspections of neighbourhoods and coordinate with contractors to schedule and oversee cleaning, landscaping, and maintenance activities, including building maintenance, cleaning, maintenance of communal areas, monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met. You will maintain records of inspection findings, complaints and corrective actions taken, providing regular reports to management and stakeholders on the status of cleaning and maintenance.

You should be a resilient, professionally curious person, who is enthusiastic about a career in the Social Housing Neighbourhood arena.

You will work closely with the Neighbourhood Services Manager, in a generalist capacity, to support with continuous improvement across all service areas, while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

• Conduct routine inspections of neighbourhoods to assess cleanliness and maintenance standards, identifying areas in need of attention.
• Be customer centred, welcoming new residents to their neighbourhoods and ensure information is made available on a range of local services.
• Carry out neighbourhood inspections in line with the programme set out by ISHA, such as checking cleaning and gardening meets the required standards.
• Monitor cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins and litter pick. Undertake visual weekly safety checks on playgrounds and equipment where applicable. Record your findings on our housing management system database.
• Take ownership and responsibility for any service-related complaints/queries from customers ensuring that the customers experience is positive, professional and within set timescales at all times.

You

We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient, exceptional and customer-focused service to residents. This is busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency, alongside considering and minimising risks, who will play an integral role in estate services and building inspection by monitoring and inspecting against standards and health and safety assessments.

Working closely with our key internal and external stakeholders, you will make recommendations for estate improvements and ensure the better delivery of services to customers. You will ensure health and safety are identified, reported and action as soon as possible.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour and can-do attitude will serve you in good stead working in our busy, fast paced office.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.

Staff Benefits

We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

About ISHA

We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, we want you on our team. Please do apply.

This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

Deadline: 09:00am on Wednesday 10 July 2024
Interview: To be confirmed

Interested?

If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.

Inclusion and Diversity

We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

Asking for adjustments

ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

No agencies please.

About the opportunity

Critical to our mission, we are looking to recruit a South West and South East Programme Manager to be responsible for three geographical areas and the schools within them, and to support further geographical expansion. You will oversee your region’s Action Tutoring programmes, liaising with our partner schools and developing new school partnerships, whilst supporting your team of Programme Coordinators to engage pupils and support them to build relationships and retain a strong pool of volunteer tutors.
As a Programme Manager, you will line manage Programme Coordinators to ensure they effectively manage their caseload of schools, whilst driving the quality of programmes and ensuring that the delivery of programmes meets organisational KPIs. This role will take a lead on new school recruitment, regularly pitching to Senior Leaders within schools and managing school partnerships within your region to ensure Action Tutoring’s growth targets are met. Additionally, you will contribute to the wider leadership of the Action Tutoring programme team, lead on programme-specific projects to support the programme department's priorities and will be expected to support the wider learning and development needs of the Programme Coordinator team. 
This position would suit someone who enjoys working with people who have a frontline role, gets energy from pitching to schools and wants to increase their management experience in an exciting and rapidly developing charity. The successful candidate should be able to manage their own workload to a high standard as well as support others, have excellent attention to detail, be adaptable, relational and used to problem-solving and be able to work well with a range of stakeholders and be confident carrying out administrative tasks to support programme delivery.

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff and, as a growing charity, there are plenty of opportunities to take on new areas of responsibility.

Reports to: Head of Programmes (South)

Salary: £35,102-£36,807  depending on experience. per annum.

Contract and hours:  Permanent, full time contract (37.5 hours)
but we will consider requests for 0.8FTE. We offer flexible hours 9.30-4pm as core hours.

Closing date: Sunday 7th July 2024
 
Interviews: Thursday 11th and Friday 12th July 2024
 
 Start date: Monday 12th August 2024
 
Place of work: Home based in the South West (Bristol or Devon) with frequent travel to schools in the South West and infrequent travel in the South East.
 
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.  
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

Duties and responsibilities

· Oversee the delivery of all Action Tutoring programmes and corresponding work in the South West and South East; this currently includes Devon, Sussex and Bristol.

· Line manage up to seven Programme Coordinators, meeting weekly with them and overseeing the delivery of their programmes, and supporting them through regular observations, training and feedback to ensure consistently high quality programme delivery. Line management would also include HR responsibilities (appraisal, recruitment etc.) with support from others in the charity.

· Work with Action Tutoring’s Head of Programmes (South) on business development. Leading on recruitment (sales) and retention of schools in the South West and South East. Ensuring that there are a sufficient number of partner schools in the South West and South East according to growth and income targets, by creatively finding new ways to partner and pitch to new school leads

·Ensuring that the Programme Coordinator team accurately collects and records vital data for impact reporting purposes, through confident use of Action Tutoring’s database, processes and systems.

· Lead on reviewing and improving programme delivery in the South West and South East through regular visits to schools and programmes. Using data to reliably assess programme performance and engaging with quality assurance processes to drive impact.

· Develop and strengthen relationships with key stakeholders in Action Tutoring’s partner schools in the South West and South East, including members of the Senior Leadership Team, ensuring strong retention of school partnerships each academic year.
· Take a lead, with support from others in Action Tutoring, on networking in the South West and South East. This could include connecting and attending events with other charities, universities and other organisations to build Action Tutoring’s presence locally.

· Work closely with the Marketing, Communication and Engagement teams to establish and maintain volunteer recruitment opportunities and channels in the South West and South East.

· Develop strategies, meet with new leads and attend events to ensure a sufficient supply of high- quality tutors for your region, effectively managing your tutor pool and signing tutors up to programmes.

· Lead on projects that support the programme department’s priorities and strategy, dependent on your individual skills e.g. safeguarding, curriculum, data.

· Report and work closely with SMT, including  presenting to SMT and attendance of biannual Programme Manager  training days to add input to future development of programme delivery.
· Facilitate wider team or programme team training to support the learning and development needs of frontline staff.

· Any other responsibilities reasonably required.

Person specification

Qualifications criteria:

· A*-C in maths and English at GCSE (or equivalent experience).
· Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

· Knowledge of the education sector, schools, young people or providing interventions to improve outcomes.
· Able to manage and lead others, leading by example; line management experience would be an advantage or the ability to demonstrate a strong understanding and evidence of the qualities that make for effective line management.

· Able to work independently and use initiative in a range of situations. You will need to be able to effectively organise your own time and be confident in working autonomously.

· Able to develop strong relationships with a variety of stakeholders. This includes the ability to build and manage relationships with stakeholders you may not see regularly. You will need to be able to adapt your communication style to different audiences and uphold Action Tutoring’s high standards of professionalism.

· Strong verbal and written communication skills and the ability to pitch to individuals or groups of school leaders. Confidently articulating and advocating Action Tutoring’s mission to wider audiences. 

· Able to meet deadlines and undertake administration. You will be responsible for maintaining accurate and timely records of all aspects of Action Tutoring’s work for your area and, where needed, support your Programme Coordinator to achieve this.
· Able to manage competing priorities and prioritising, and able to adapt and problem solve to support the needs of frontline staff. 

· Able to work under pressure to ensure deadlines and targets are met.

· Computer literate, competent using Word, Excel and PowerPoint.

· Adaptable and open to learning. Action Tutoring is a relatively young organisation and is constantly changing – the Programme Manager will need to be willing to adapt and to grow and develop with the organisation, as well as taking a lead on suggesting changes and driving programme improvement.

· Committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment. The Programme Manager role is critical to enabling Action Tutoring to deliver on its mission and you will need to be passionate about this.
· Committed to equality, diversity and inclusion.

· Committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:
· Experience of project management.
· Experience of business development or sales to help deliver results.

We are looking for a GP with experience of providing healthcare to excluded groups outside of regular healthcare settings to play a key clinical role in the development and delivery of services that will support equal access to primary medical services for people seeking asylum in contingency accommodation in Northeast London. The outreach service will offer initial health and social assessments, urgent care, and will facilitate GP registration and, and support access to wider healthcare and support services within the area through direct referrals and signposting, and coordination with other local services and partners.

You will lead by example, with your demonstrable experience delivering person-centred, compassionate care to people seeking asylum or other excluded community, as well as deploying your effective advocacy, coordination, and multi-tasking skills. The role requires emotional agility, and resilience, especially when dealing with complex situations such as mental health crises, trafficking, and homelessness, where you will draw on your experience to manage complex situations calmly and compassionately. You will be someone who thrives in a dynamic, fast-paced environment, is committed to high standards of care, and will be able to work productively and constructively within a close knit team by demonstrating an open and responsive attitude and using your excellent communication skills.

You will have strong IT skills and ideally a driving licence to be able to support us to deliver our services in our dedicated mobile clinic vans. You will have the skills to work independently and manage your own and volunteers' health and safety, sometimes working alone.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

Closing Date:

Monday 22nd July at 9am.

How to Apply 

To apply, please submit your CV & Covering Letter to the email address provided on the website, with the following details:

- Why you would be interested in the role

- Number of days

- Contract length

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

At Quo Vadis Trust, our mission is to empower our beneficiaries to reach their potential and live the best possible quality of life that they can. We provide supported housing to over 200 adults living with mental health needs, and we are also 'Great Place to Work' accredited. As Finance Manager at Quo Vadis Trust, you'll be at the heart of our strategic mission, supporting the organisation to deliver its financial targets. 

Annual leave and benefits:

• 24 days plus bank holidays and an extra day off for your birthday
• Life insurance
• Health care cash plan
• 24/7 employee assistance program
• Company pension with Nest
• A focus on L&D and real opportunities for career progression

Closing date: 5th July 2024, however we will be interviewing on a rolling basis and this vacancy may close sooner should a suitable candidate be found.

For a more detailed Job Description & Person Specification, or to apply, please visit our website.

About The Role

Working closely with our Chief Executive Officer, the Operations and Systems Manager would take a birds-eye view of our organisation to help us build a consistent, collaborative and centralised approach to how we work. You would hold responsibility for developing and embedding operational strategies, processes, policies, and systems that meet our needs and help to support staff wellbeing. This role includes a key focus on improving how we can better use and manage our digital infrastructure to increase the efficiency and effectiveness of internal processes and to improve our ability to engage and retain external audiences, enabling us to build our impact on a national scale. Key areas of responsibility are as follows:

Day-to-day operational management of the Charity, including:

• Resolving daily operational and administrative issues efficiently and effectively.
• Taking initiative to enhance or develop, implement and embed effective systems and working practices, drawing from personal knowledge and experience and external examples of best practice.
• Developing and refining our approach to hybrid working, ensuring systems and processes enable connection and creativity across the organisation. This includes working closely with the HR and Finance Officer to ensure new and existing staff are appropriately trained and supported with ensuring a safe, comfortable and productive home working set-up.
• Taking responsibility for managing our office space and working environment, ensuring it is fit for the organisation’s needs. This includes everything from liaising with our landlord and tradespeople, ensuring compliance with the terms of our lease, maintaining required levels of tea, coffee, milk, stationery and other consumables, and making improvements to ensure a productive and effective working environment.
• Ensuring technology (computers, printers etc.) is fit for purpose, safe, enables robust data security, and is properly recorded on Music Masters’ asset register.
• Oversight of service level agreements, memberships and contracts with external suppliers and providers, regularly reviewing these to ensure that they are current, necessary, effective and delivering value for money, in collaboration with the wider team and with the CEO / Finance Director as appropriate. This includes but is not limited to insurance and utilities.
• Management of certain operational budgets, in collaboration with the CEO / Finance Director.
• Oversight and administration of the Music Masters’ contact email inbox, voicemail inbox, and physical post.
•   The organisation of certain social events, and other team away days or Board strategic planning days.
• Ensuring organisational risk assessments and operational policies and processes are kept up to date and fit for purpose. The role-holder would have oversight of the policy review schedule, working with the CEO and appropriate team members to ensure policies are being regularly reviewed and that we are compliant with all relevant legal and regulatory developments including GDPR and Health and Safety.
• Building effective business continuity measures, including developing and embedding a formal business continuity plan across the organisation.

Digital:

• Overseeing day-to-day management of IT and communications infrastructure and usage, including ensuring IT and comms equipment, systems and processes are fit for purpose and enable strong connectivity internally and externally, liaising with IT and comms support agencies as appropriate.
• In year one, leading a full review of digital processes, tools / platforms and systems used across the organisation, facilitating and overseeing a digitally enabled environment for efficiency and sustainable growth in accordance with MM’s strategy. This involves consultancy across the team and with external users, creating a brief for specialist consultancy / support to help us find the right solution(s), working closely with the appointed consultant to implement the solution(s), and facilitating or providing initial training and support for the team during implementation.
• Providing or organising ongoing support and training beyond the digital review to ensure confidence across the team with using our new infrastructure to its full potential, helping us to work efficiently and effectively.
• Ensuring digital processes are in place to enable the organisation to easily engage, onboard and manage new partnerships and project opportunities, and oversee administration within these areas of work.
• Overseeing development of digital tools and resources such as I’M IN and the Virtual Learning Environment used by Musicians of Change participants and graduates to improve usability, accessibility and engagement.
• Oversight of policies and procedures that relate to IT and digital (e.g. Data Protection, Privacy, Cyber Security, IT)
• Keeping up to date with the latest practices and trends in technology that may benefit Music Masters.

Data protection

• Managing our data as the organisation’s Data Lead (currently titled Data Protection Officer), ensuring ongoing compliance with GDPR, focusing on appropriate, effective and safe data collection, usage and storage (online and offline), and helping to build the wider team’s confidence with and understanding around best practice in data protection.

Governance

• Supporting the CEO with general governance support including the organisation of quarterly Board meetings and Board development arrangements, meeting minuting where appropriate, updating Trustee information, and ensuring compliance with the Charity Commission, Companies House and any other regulatory bodies.

General

• Undertaking relevant training, ensuring ongoing development of knowledge via conferences, reading and networking.
• Being an advocate for and exemplifying Music Masters’ core values of excellence and inclusion.
• Undertaking any other duties and reasonable requests that are in keeping with the nature of this post and / or the wider organisation’s needs. This may include occasional evening and / or weekend work.