A full time (35 hours a week) role although would consider 4 days. Flexible home working but must be able to travel to Birmingham and Bath for occassional meetings and occasional UK wide travel. Excellent benefits including 30 days annual leave, flexible working, wellbeing support and 8% contributory pension.
Purpose of the role
As a member of the Business Support Team, the post holder will work closely with our leads and their teams to understand and support organisational and programme requirements across our diverse and exciting areas of interest.
The post holder will work closely with others to plan, anticipate and deliver high-quality support across a range of NDTi projects and work areas. They will pro-actively contribute to organisational life and maintain NDTi’s reputation for excellence with our clients and stakeholder.
Key Activities
- Liaise and work with leads with confidence, replying to external and internal queries where possible and escalating others as needed. Keep in regular contract with team members ensuring that they, alongside external stakeholders, understand the support the post holder can provide.
- Gather the necessary information to complete key contractual paperwork throughout the project lifecycle, including contract set up and the prompt receipt and processing of client contracts. Work with the Finance Manager and relevant lead to ensure that invoicing schedules and billing particulars are up to date, that client specific activity reporting is completed accurately, and NDTi’s schedule for delivery is maintained.
- Maintain a schedule of project outputs and work to ensure reports, events and other deliverables are planned and delivered on time, liaising with colleagues across other work areas where needed.
- Plan, organise and effectively project manage regular events of both online and residential including at scale.
- Use existing and emerging technologies and established practices to set up and plan events, ensuring prompt co-ordination and confirmation of arrangements with venues, participants and presenters.
- Lead the process for delegate and stakeholder sign up, liaising with leads to ensure good representation and attendance levels are achieved. Work with the lead to ensure any specific requirements, for example, allocation of places and accessibility needs are managed and met.
- With the project coordinator, work to deliver the event on time and within budget. Keep leads updated, alerting them to potential overspend or other issues, such as take up/attendance levels that could impact the success of the event, as they arise.
- Actively update website and other source information about our team, our work, our events and our resources, ensuing they are up-to-date, and are in keeping with in house and project specific branding guidelines.
- Assist the Marketing and Communications Manager and wider team to connect with partners, stakeholders and groups with an interest in NDTi’s work via online platforms.
- Organise and lead on the booking process and internal organisation of CLS Network workshops and other Network-wide meetings.
- To manage all CLS invoicing ensuring data from contracts is transferred to an invoice and ensuring invoices are logged within the database.
- Collect data in relation to attendance across the CLS sites at Network wide events and workshops and provide regular reports to Network members and CLS team members as required.
- Attend large gatherings in person, lead the setting up and liaison with the venue and provide the welcome and any support to participants to ensure they get the most out of the experience.
Our values
Our values bind us together in the pursuit of change that leads to better lives. Our values are worn on our sleeves, fiercely held, and demonstrated through our behaviours and the way in which everyone at NDTi individually and collectively operate.
As Business Project Support Officer you will ensure that all activity is delivered in line with NDTi’s vision and purpose and that all actions reflect the values, spirit and intent of NDTi’s mission.
· We drive inclusion enabling voice and opportunity for equal lives
· We are reliable keeping our word and acting with integrity and authenticity
· We are open and honest about what needs to change and how
· We act with humanity in our work and relationships with the people we work with and for
· We are curious pioneers always looking to creatively learn and improve
· We create impact contributing towards better lives in our communities
Person specification
Please only apply if you can demonstrate you meet the essential criteria
- Minimum of 2 years’ office experience working in a similar, or higher level, administrative or business role (e)
- You will demonstrate, understand and apply our workplace values of driving inclusion, being reliable, open and honest, acting with humanity, and being curious These are embedded in all roles and applicants must evidence their attitudes/behaviors as part of the application process (e)
- You will challenge behaviours and attitude that serve against NDT’s values and inclusive culture (e)
- You may have personal experience of health or social services or being a family carer for someone with experience of using them (d)
- Intermediate to advanced knowledge of standard Microsoft Office applications particularly Excel (e)
- Confident with figures, calculations and able to interpret financial data from contracts and process invoices. (e)
- Commitment to embracing and learning new technologies that get the job done to a high standard and enhance internal and external communication (e)
- Ability to collate and analyse data and present information in accessible formats (e)
- Working knowledge of online platforms such as Office 365 (Teams, Forms, Planner) (e)
- Confidence in working with different creative software -preferably Canva (e)
- Experience of using websites, web site updating and social media in a business setting (e)
- Ability to communicate confidently with senior commissioners and customers including front facing at events. (e)
- Able to frequently work on your own (remotely) being self-motivated and self-sufficient, whilst knowing when to seek help and support (e)
- Takes responsibility for own learning - constantly broadening knowledge and developing new skills (e)
- Able to get things done in a practical, most efficient way - working to agreed timescales and budgets, following best practice (e)
- Commitment to excellent service – actively seeking ways to improve the customer experience (e)
A full role description can be found on NDTi web site.
The client requests no contact from agencies or media sales.
Salary: £30,753
Hours: 35
Contract type: Permanent
Location: Homebased within North & East Scotland area
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
ABOUT THE ROLE
We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.
This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.
You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver an excellent experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.
The North & East of Scotland is an area filled with some of our most committed supporters but there is still so much opportunity to grow corporate support across the counties. Our Social Workers support families from hospitals across the region, and our Home from Home, ‘Ciaran’s House’ in Edinburgh, enables families to stay close to their loved one for free during treatment, so building relationships with these teams are a must.
Candidates should live within North & East Scotland, in one of the following counties: Aberdeenshire, Angus, Clackmannanshire, Dundee, Edinburgh & the Lothians, Fife, Highland, Inverness, Moray or Perth & Kinross. Candidates who live outside of these counties should highlight an intention to relocate to the area in their covering letter for their application to be considered .
This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.
WHAT WILL I BE DOING?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.
• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story
WHAT DO I NEED?
• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player
WHAT WILL I GAIN?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme
OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
ACCESSIBILITY
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
You may have experience in the following: Fundraising Coordinator, Philanthropy Manager, Donor Relations Manager, Fundraising Campaign Manager, Community Engagement Manager, Fund Development Manager, Advancement Manager, Fundraising Specialist, and Development Officer.
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