Group Activity Support Manager Jobs in Lambeth, Greater London

We're recruiting for a new Head of Income and Partnerships to join our team. 

ReachOut is a charity providing targeted youth development interventions which uplift individuals and drive positive societal change. We’re driven by our vision of a society where all young people are equipped with the skills and behaviours to lead fulfilling lives. 

We work in under-resourced areas where opportunities are more limited for young people and where educational inequality threatens young people getting trapped in a cycle of poverty.   

Reporting to the CEO, the Head of Income & Partnerships plays a pivotal role within our organisation, forming part of the Senior Management Team (with the CEO, Head of Programmes & Impact, and Head of Operations and Finance). 

They will drive the strategic development and delivery of our income generation (currently c.£1m pa) and marketing and communications work, working with established and new partners. 

We are seeking a dynamic, highly motivated individual with a proven track record in partnerships development and income generation and a good understanding of communications. 

The postholder will lead a small, multidisciplinary team, working collaboratively with the CEO, SMT and others across the organisation to acquire and retain the funds, volunteer and pro bono resources needed to deliver and grow our work. 

Description: 

• Closing Date: Monday 5th August 2024
• Salary: £26,400 
• Working Pattern: Full time 
• Contract: Permanent 
• Job Location: London – Islington
• Interview date: Wednesday 7th August
• Start date: ASAP
• Reporting to: Programme Manager 

About the organisation

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We’re passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams. 

Our mission is to support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. 

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS. 

Why work at The Access Project

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from disadvantaged backgrounds access top universities. At The Access Project, we’re a friendly, collaborative, supportive and inclusive team, with passionate people working together in Programmes, Strategy & Impact, Volunteering, Fundraising & Communications and Operations to achieve our mission. 

The vision of our people strategy is to enable and inspire all employees to achieve, grow, succeed and thrive. We regularly have opportunities for people to share their ideas in various working groups, generating strong teamwork across the organisation. 

In the last year we engaged with staff across our organisation and co-created an Equality, Diversity and Inclusion vision and strategic objectives. Our work on this will develop throughout 2024 to ensure The Access Project can foster an equitable place to work. 

We value every individual who works at The Access Project and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they’re proud to tell people they work at The Access Project. 

Our values 

Empowerment

We support students and our people to develop the skills and knowledge to accomplish their goals. 

Courage 

We encourage our students and our people to be authentic, innovative and ambitious in order to reach their full potential and deliver our mission. 

Impact 

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes. 

Inclusion 

We respect and value individuality and engage diverse voices to achieve our mission. 

Ownership 

We hold ourselves accountable in all our actions and efforts. We ask “What can I do to improve my results?” 

About the role 

This vacancy is for a University Access Officer to work in one or two schools in London; exact school location(s) to be confirmed at interview. Our schools are shown on a mapThe Access Project schools on our website.

The University Access Officer works with school staff at all levels, volunteer tutors, and with the rest of The Access Project’s team to ensure that the delivery of the programme is optimised. 

Role responsibilities 

• Engage with students in school and enrol them onto the programme 
• Match students with volunteer tutors 
• Monitor student attendance to tutorials and devise innovative solutions to encourage attendance 
• Assess student progress towards being able to make successful university applications 
• Upload information onto the Salesforce database (training is provided) 
• Monitor the impact of tutorials, and intervene as appropriate 
• Build and manage relationships with volunteer tutors to ensure they have a positive experience of the programme 
• Manage tutor relationships and attendance to tutorials through weekly monitoring of systems, emailing and making phone calls 
• Work with school staff to ensure their cooperation and timely completion of activities contributing to the smooth running of the programme 
• Chair and present at termly school meetings with Senior Management to report on programme progress. 
• University Access Officers support the volunteering team by helping to deliver tutor training sessions, which take place on occasional Saturdays and weekday evenings (paid time off is provided). 
• Any other responsibilities reasonably deemed necessary by The Access Project’s Programme Managers or Director 

Person specification

• Able to deliver projects and manage administration accurately 
• Able to communicate and influence with impact at all levels 
• Able to effectively time manage 
• Able to lead and manage change to embed the programme in school 
• Resilient and adaptable 
• Skilled in building and maintaining excellent relationships 

Training and Development 

You will be provided with regular monthly training so that you can develop your skills and succeed in the role. There is support from your line manager (Programme Manager), as well as guidance from more senior University Access Officers and the wider University Access Officer team across The Access Project. There are opportunities for progression, including several additional responsibility roles which are available for UAOs to apply for once they have completed their probationary period successfully.

Benefits: 

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure. 
• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more. 
• Employee Assistance Programme, a 24-hour helpline for staff 
• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day. 

• Interest-free travelcard loans 
• Travel-allowance for expenses over £10 per day, where applicable 
• Cyclescheme loans 
• 3 paid Volunteering Days 
• Employer’s pensions contributions (3%) 
• CPD options 
• The Access Project welcomes requests for flexible working arrangements 

Safeguarding Statement 

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

Equal Opportunities Statement 

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ . We particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us. 
 

Disclosure of a Criminal Record 

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure. 

Present or most recent employment 

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment. 

References 

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references. 

Education, Qualifications and Training:

Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification

Proof of qualification is required before the appointment is confirmed.

Embark on a rewarding journey as an Advocate and Advisor with us!

Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled

people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.

In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.

As a key member of the team, your responsibilities will include:

· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.

· Promoting Advocacy and Advice across the borough

· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.

· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery

Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.

The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.

If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!

Salary: £50,000 per annum plus generous benefits

Contract: Full time, permanent

Location:  Victoria, London (hybrid working with one to three days in the office each week)

Closing date: at 12 noon, Wednesday 31 July 2024

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £124bn of annual expenditure and employing 1.5 million people.

The core part of the role of the HR Business Partner is the ability to develop effective working relationships that influence across a range of stakeholders up to Leadership and Executive level.  In addition, you are expected to work collaboratively across functional areas and directorates in the successful delivery of HR services, initiatives, and outcomes.

The HR Business Partner will play a key role in planning, developing, and identifying solutions that create value and ensure organisational and directorate level strategies are realised.

If your knowledge, skills and experience include the following then we’d love to hear from you:

· Experience of supporting organisational change.

· Significant generalist HR experience, including managing complex employee relations cases.

· Strong and effective communicator, with the ability to engage stakeholders.

· A flexible, pragmatic and creative approach, redefining problems in light of information gathered or changes of context.

· Strong advising and coaching skills, enabling managers to develop their knowledge, confidence and capability in managing people whilst taking a balanced approach to risk and reputation.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to the HR Team. 

Job Title: Community Fundraiser

Salary:  Circa £30K (Depending on experience.)

Team: Supporter Engagement/Fundraising/ Community

Hours:  37.5 per week

Location: Shooting Star House – Hampton and from home as agreed with line manager, subject to review

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Community Fundraiser to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have a great Community Fundraiser role.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans for expansion and further enhancing our services to support even more families in need. If you’re passionate about making a difference and want to be part of a team dedicated to raising vital funds and awareness in the community, we’d love to hear from you.

About the role

We are looking for an enthusiastic and motivated Community Fundraiser to join our Community Fundraising team. Community is at the heart of Shooting Star Children’s Hospices, and our community fundraising team play a vital role in building relationships and raising funds across our community and catchment. As a Community Fundraiser you will enjoy working with people and supporting the community to maximise, they’re fundraising efforts for Shooting Star.

Shooting Star Children’s Hospices is a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

As a key member of our Community Fundraising team, you will work closely with the Community Fundraising Manager on new and existing fundraising activities, helping to maintain and develop existing relationships and work proactively to identify new contacts and opportunities for development.  This is an exciting role, in a growing team within a charity that makes a huge impact across our communities. We would welcome applications from candidates who have demonstrable experience in fundraising, marketing or sales, or transferable relationship management skills.

The post will be based at the hospice in Hampton, but you may need to travel extensively throughout Shooting Star Children’s Hospices catchment area and therefore it is essential you are a car owner and driver.

You may be required to attend events and meetings throughout the catchment area during weekends, early mornings or evenings and you should be prepared for this.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

· NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

· 27 days plus Bank Holidays rising with length of service

· 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

· Generous sick pay scheme

· Enhanced maternity, adoption, and paternity leave pay

· Flexible working arrangements

· Death in service benefits

· Reimbursed professional membership fees

· Eye care

· Employee referral scheme

· Blue Light discount card

Health and wellbeing

· Employee Assistance Programme

· Occupational Health

· Mindfulness sessions

· Cycle to work scheme

· Mental Health First Aiders

· Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcome to work and volunteer.

To apply please send a cover letter and a curriculum vitae outlining how your experience meets the criteria set out in the person specification. 

At The Brilliant Club, we mobilise the PhD community to support students from less advantaged backgrounds to access the most competitive universities and succeed when they get there. We work with students who, because of their family income, parental history or the postcode they live in, are at risk of missing out on the life-changing opportunities linked to higher education.

We are excited to be recruiting a Senior Research and Evaluation Officer to join The Brilliant Club. The role will help deliver the goals set out in Join The Club, our ambitious strategy for 2021-26, by supporting the charity’s growing research and evaluation consultancy work via Brilliant Consulting. The Senior Research and Evaluation Officer will contribute to improving the evidence base for what works to drive fairer education outcomes and social mobility. They will do this by supporting mission-aligned organisations to conduct robust evaluations of outreach and education programmes.

The Senior Research and Evaluation Officer will join a small consultancy team and will be managed by the charity’s Research and Evaluation Manager. The team is also supported by a number of colleagues from across the organisation who work on specific projects based on their areas of expertise. The consultancy team is part of the charity’s wider research and impact team, who collectively have two areas of responsibility: evaluating and reporting the impact of the charity’s programmes and providing research and evaluation consultancy and strategy support to education organisations.

The successful candidate will have strong research skills, including in quantitative research, and will be able to communicate technical information and findings to university access and success practitioners and educators. They will also demonstrate professional skills in relation to stakeholder management and project management and will champion the charity’s values and embody them in interactions with colleagues and partners. While this role can be based at any of our offices throughout the UK, some travel will be required (mainly to London) to attend in-person meetings.

The role will best suit someone who

• has a degree in a subject involving applied research (e.g., economics, education, policy, psychology, sociology, statistics).
• has quantitative research skills, ideally with experience of constructing comparison groups and running statistical models to understand impact.
• has experience of mixed methods approaches, including qualitative research methods (e.g., focus groups and interviews). 
• has knowledge of the UK education landscape, including higher education. 
• an organised and methodical approach, with excellent attention to detail and ability to manage multiple projects simultaneously.
• has excellent written and verbal communication skills, including being able to communicate with a range of external stakeholders.
• will adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training.
• has a demonstrable passion for furthering The Brilliant Club’s mission.

Working within the Community Representation Team, this role ensures our students thrive and enjoy the best possible university experience at King’s College London, connecting students through a diverse range of inclusive events across the academic year that enrich their student experience. Partnering with 300+ KCLSU student groups, this role coordinates the KCLSU Community Events programme, managing the successful delivery of Welcome (freshers) events, on-going social connection events, Black History Month, Disability History Month, Women’s History Month, LGBT+ History Month, Trans Awareness Week, One World Week and Interfaith Week. This role coordinates flagship events such as Welcome Fair & KCLSU Awards. Please review the JD to see a full breakdown of this role and key requirements to succeed in this role.

As you will also see on our Job Pack that we are an equal opportunities employer and we live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
• Discounts and Venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

Eligibility: To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union
• Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
• Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure.
• Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.

Please visit our website to review the JD and download and fill our application form, which needs to be emailed to us. Thank you for applying with us. We look forward to bringing your talent onboard and working with you!

Hours: Part-time, 15 hours per week    

Contract: Permanent

Salary: £30,285 - £32,330 per annum, pro-rata for part time hours

Location: Islington, London, N1

Start date:  September 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

The role:

The postholder will work in partnership with the support service provider to deliver a quality housing management service to 11 tenants with learning disabilities. Post holders will work from a purpose new build service in Islington. The postholder will have access to PBHA local offices where appropriate. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Key duties and responsibilities:

• To be responsible for working a caseload of tenants at this service.

• Identifying individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans.

• Provide a weekly housing management drop in.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income.

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with support officers, the Income officer, and the finance department to provide effective prevention and management of rent issues.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

• Assist in the moving in/out process.

• Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Carry out regular building inspections, reporting repairs.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as electrical testing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Customer Focused Services:

• Promote and support tenants to access participation and co-production opportunities.

• To take collective responsibility for any shortfalls identified through complaints.

• To act within the Professional standards for engaging with complaints as set by the Chartered Institute of Housing.

Team Responsibilities:

• Ensuring that proper records are kept, and information is passed to other team members as necessary.

• To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and stakeholders.

• To meet required standards and contract compliance of commissioning bodies where PBHA delivers a service.

All staff are expected to:

• Work co-operatively as part of a team and with other teams.

• Participate in staff training and development activities.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

Access Information: 

The post is based at the project, Rosehip House and Isledon Hub. Rosehip House has step-free access and is accessible to wheelchair users. Isledon Hub has step-only access. The role may involve some travel within Islington and working in tenants’ homes.

Main Conditions of Service:

This is a part-time position. The post is for 15 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period. PBHA implements Agile working practices which are to be negotiated with the line manager.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equal opportunities and anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:
Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems. It is preferable that you have experience working with people with learning difficulties. To have an understanding of the particular wellbeing needs of minority ethnic groups.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative; good negotiation skills

• To be positive, resourceful, and resilient when working in challenging environment

• Able to constructively challenge and lead positive change

• Understanding and ability to manage boundaries effectively

• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity

• Ability to manage, plan and take responsibility for your own caseload

• Establish productive partnerships with a range of key stakeholders

• Good computer literacy including the ability to use Windows applications and word processing and database packages.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

• Work in partnership with the support provider to provide an excellent, joined-up service for the tenants

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Closing date for the applications: 04th August 2024.

Interviews will take place in the week commencing 12th August 2024.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.           

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.

Hours: 1 day a week (8 hours)
Reporting to: CEO and Brand Ambassador
Location: London office based (office in central London near Bank station) 

Salary: 1 day a week pro-rata of £30,000 (£6,000) – Overtime is compensated either by pay or time off in lieu 
Holiday: Pro-rata of 30 days a year excluding bank holidays plus holiday office closure (before New Year’s holidays) and 1 day of annual mental health leave
Contract: 18 months temporary contract (including 6 months probationary period)

Main purposes of the job

• Managing The Vavengers social media channels. Mainly Instagram, X, and LinkedIn with development opportunities on Facebook and TikTok.

• Co-managing our Squarespace website, keeping it up-to-date and accessible for our range of audiences. 

• Creating a range of graphic design artwork in digital and print, including but not limited to: social media assets, event branding, marketing materials and educational resources. 

Key tasks

• Planning and executing creative content across The Vavengers media channels. Telling the story of the organisation and our community, engaging with supporters and growing awareness on relevant topics. 

• Keeping our external-facing touchpoints up to date and on brand: website, social media, printed materials and merchandise.

• Providing or sourcing designed materials for the team and our community.

• Exploring creative engagement opportunities for The Vavengers.

• Being flexible and reactive to the needs of the small organisation, knowing when to prioritise your role or fulfil different tasks for the benefit of the team. 

• Documenting events and campaigning activities for social media and charitable marketing purposes. 

Key objectives

• Active social media accounts that engage new and historical followers.

• A strategic approach to social media. Using a test and learn approach to reach high-levels of engagement, both following trends and creating them!

• A consistent, trustworthy and high-quality visual and written brand that is recognisable as The Vavengers. 

• Becoming a core member of The Vavengers team and community through building meaningful relationships. 

Skills

Adobe Indesign, Illustrator, Photoshop, Premiere Pro, Hootsuite, Squarespace, Writing, Editing, Social Media, Videography 

The Vavengers

We are The Vavengers. We listen, we support and we take action. We educate, collaborate, aid and empower. We are a survivor, migrant and female-led organisation, standing with and for every woman affected by Female Genital Mutilation/Cutting (FGM/C) and all other forms of Violence Against Women and Girls (VAWG) - let’s help end it together. Our work takes 3 forms: campaigning, direct support, and awareness raising and education.

Equality commitment

Our sector is under-representation of People of Colour, LGBTQIA+ people and people with long term conditions or impairments, as well as those with lived-experience of Female Genital Mutilation/Cutting. We particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and meet the essential criteria for the role.

The Vavengers is a proud Living Wage Employer, Certified Halo Workplace and member of the Sunflower Network for Hidden Disabilities, as well as a member of the Employers' Initiative on Domestic Abuse. 

If you have any questions or would like to learn more about this role please get in touch.

As a member of the ‘Training Ground’ project, we want you to engage with young people and enable them to reach their full potential with education, training, and employment (ETE) opportunities.

As an Employment Mentor you will help the young people to develop their skills, confidence and offer them guidance when entering the workplace.

The Training Ground programme uses the power of the club’s badge to engage with young people in the community. The project will provide one-to-one mentoring sessions and access to wraparound support, including physical activity sessions, employability and life skills sessions.

The programme will provide an opportunity for targeted groups of young people not currently in education, training or employment in Merton and Kingston to access training and work experience to enable them to gain the skills and confidence to gain employment.

The post holder will have experience in working with young people from a range of backgrounds, whilst also building professional relationships with employers and external stakeholders. 

We are currently looking for a Events Officer to join us at The Duke of Edinburgh's International Award Foundation. 

The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.

In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.

Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions. 

The Events Officer will be joining a small, supportive and collaborative team in which being a team player is vital. This is a busy role with many conflicting demands and tight deadlines, but the ideal candidate will be ready to thrive in this exciting environment. Experience of working on databases and/or organising complex travel itineraries will be key to this role, along with excellent communication and relationship-building skills.

Key Responsibilities

• In collaboration with the Events team, work towards the successful delivery of a calendar of events, taking ownership and accountability of any assigned events.
• Manage online platforms for UK and overseas conferences and events, including data entry, reporting and site maintenance.
• Manage event registrations and attendee bookings for events, including accommodation, travel, visas and catering.
• Support with the management of finances for assigned events, negotiating best rates with suppliers, placing orders and processing invoices.
• Attend fundraising and stewardship events throughout the year to support as needed with guest registration, catering, production and travel arrangements.
• Lead on selected events and work effectively with colleagues on project groups to deliver successful events.
• Prepare event briefs and marketing materials.
• Oversee the team’s administrative duties such as managing the mailbox and setting up Salesforce campaigns.
• Support with the reporting and evaluation of events.
• Undertake any other duties as may reasonably be required for the successful delivery of the Foundation’s strategy.

Please see the recruitment pack for more information on key responsibilities for the role. 

The closing date for applications is 31 July 2024 at 12.00 EST. Please submit your CV and cover letter by this date. Interviews will take place shortly after, and we are looking for the successful candidate to start as soon as possible.

Director of Services

We are seeking an experienced Director of Services to work as part of the Senior Management Team to provide strategic leadership and direction for the organisation and deputise for the CEO as required.

You will be responsible for the Charity’s client-facing, free at point of access, service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.

Position: Director of Services

Location: Hayes, London

Salary: £55,000 per annum

Hours: Full-time - 35 hours per week

Contract: Permanent

Benefits: Flexible Working, Hybrid Working, Compressed hours available, Job share considered/Part-time hours considered, Training and development, 5% pension contribution, Health plan with employee assistance and 24 hour support, 26 days annual leave (plus bank holidays) rising to 30 days, London Living Wage employer

Closing date: Midday, Monday 5th August 2024

About the role:

As Director of Services, you will be responsible for a wide range of services including Hospital services (A&E support, discharge and falls prevention), community services (activity groups, befriending, clubs), information and advice services (including benefits, housing, carers and statutory advocacy).

You will be responsible for ensuring all contracts and grants deliver to targets and provide services of the highest possible quality standards with demonstrable impact measures and feedback systems.

You will be a key member of our Senior Management Team (SMT), helping to develop and deliver on our new 5-year strategy, and contributing towards the annual business planning and budgeting processes.

Alongside our CEO you will be responsible for managing our external partnerships and third sector consortia. You will help to ensure we influence the priorities of our three local authorities and play a key role in the NHS transformation agenda across Northwest London. You will be based in a positive, creative and ambitious organisation, supported by a skilled SMT and responsible for a team of experienced managers.

Your key responsibilities will include:

• Provide strategic leadership, direction and development of all Age UK HHB Services, contributing to organisational strategy and the annual business planning process.
• To work with the leadership team to identify and resource development opportunities, and to ensure our activity is providing optimum impact to improve the lives of older people in the borough
• Line Manage and develop Head of Services, Service Managers and other staff as appropriate, including setting targets and monitoring performance by ensuring that regular supervisions and appraisals are carried out, and tackling any performance issues in line with policies and procedures.
• Ensure Age UK HHB staff and volunteers are provided with up-to-date information sources, including any changes in national and local policy. To ensure services achieve external and internal quality frameworks and best practice guidance and to drive efficient working practices.
• Develop and oversee systems for feedback from service users to ensure the work, ethos and culture of Age UK HHB are informed by older people.
• To ensure quality data is captured for all service delivery allowing us to measure reach and impact for effective performance management, overseeing the provision of monitoring reports and dashboards for funders and board
• To work with the CEO, Managers and Trustees to develop annual budgets and to ensure services and projects are delivered to budget.
• Work closely with external partners and commissioning/funding agencies to ensure that Age UK HHB delivers the range of services that are required and/or contracted, on time and on budget.

About you:

To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience in successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.

Essential skills and experience include:

• Educated to Degree level or equivalent, or substantial successful senior management experience.
• Proven experience as an inspirational and successful leader of teams of staff and volunteers.
• Substantial experience in effective management of time, tasks and projects.
• Demonstrable experience of working within and/or influencing change in health and social care services.
• Experience in designing, planning, leading and mobilising new or remodelled services from concept through to business as usual.
• Knowledge of the voluntary sector and its ways of working with knowledge and understanding of user involvement and empowerment.
• Knowledge and understanding of local health and social care structures.
• Excellent written and verbal presentation skills.

If you feel you have the necessary skills apply today!

The charity is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

About the organisation:

Age UK Hillingdon, Harrow and Brent provides a wide range of services for older people across the three boroughs of North West London. We employ 100 staff and are supported by 180 volunteers. Our turnover is in the region of £3.5 million.

Other roles you may have experience with could include: Deputy Service Manager, Service Coordinator, Services Coordinator, Service Lead, Social Care, Social Care Services, Health and Social Care, Programme Manager, Service Delivery Manager, Registered Manager, Registered Service Manager, Service Manager, Services Manager.

The Food Chain exists to ensure people living with HIV in London can access the nutrition they need to get well, stay well and lead healthy, independent lives. We deliver meals, groceries and formula milk, run cookery and nutrition classes, and hold twice-weekly communal meals for some of the most vulnerable and isolated people living with HIV in London. 

We are the only HIV Nutrition specialist charity in the UK: we exist at the intersection between HIV, food poverty and social isolation. Everyone accessing our services is referred by a health or social care professional who has identified that they are experiencing crisis. Each person receives a personalised Dietetic Assessment from one of our HIV Specialist Dietitians, designed specifically to meet their needs. By offering a tailored package of support, at the appropriate time, we help people to lead healthy, independent lives.

The Director of Income Generation & Partnerships, along with the Director of Services & Development, lead the organisation's small staff team to deliver vital services to an average of 500 people every year. The Director of Income Generation is a vital link in The Food Chain, ensuring income is secured to enable the delivery and sustainability of all our services and activities, and setting the organisation’s strategic direction for the achievement of our charitable purpose.

Since we were formed on Christmas Day 1988, The Food Chain has delivered food services to people living with HIV every week since. We were founded by volunteers, and are proud that volunteers are still key to the deliver of our charitable services. The Food Chain family is vast - it’s not at all uncommon for us to be out fundraising and someone run up to us with a shout of “Food Chain! I volunteered for you in 1994!” 

Position: Director of Income Generation & Partnerships

Responsible to: Board of Trustees

Location: Flexible and remote working is offered to all staff. We have an office in Caledonian Road, London, and we deliver some services in Stepney Green. We envisage this role being hybrid. 

Hours: 37.5 hours per week (full-time), core hours of 9.00am–5.30pm but flexible working hours will be considered. 

Salary: £42,436 per annum

Annual leave and benefits:

• 25 days annual leave (not including bank holidays)

• Company pension scheme with matched contributions of 5% after probationary period of 6 months

• Health benefits scheme

• Long service leave entitlement after 2 years of service

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter about your relevant skills and motivation.

We are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Closing date: 14th August 2024. 

Purpose:  

• To ensure income is secured to enable the delivery and sustainability of all Food Chain services and activities. 

• Along with the Board of Trustees and the Director of Services and Development, to set the organisation’s strategic direction and build strong and sustainable external partnerships for the achievement of our charitable purpose. 

Key Activities & Accountabilities

Strategic Management

• Contribute to the development of The Food Chain’s strategic and operational plans and ensure income is secured for their effective delivery in line with all relevant legislation, best practice and The Food Chain’s values

• Work collaboratively to develop this role as the needs of the organisation and its services users change over time

• As part of the Charity’s Senior Management Team (SMT), lead in the overall day-to-day running of the charity, including directly reporting to and attending meetings of the Management Committee

• Represent The Food Chain in public, both within the sector and externally

• Identify and manage financial risks

Income generation and development

• Research, prepare and submit applications for core and project funding to Charitable Trusts and Foundations, corporate bodies and other partners as required to meet the charity’s core purpose 

• Maintain and develop positive relationships with existing Trust funders ,donors and other supporters of The Food Chain as appropriate 

• Ensure that record keeping relating to all fundraising activity is accurate, up to date and timely, using Salesforce CRM 

• Ensure that all necessary reporting to all funders is of a high quality and submitted in a timely manner.

• Maintain a realistic pipeline of existing and potential applications for all funding streams

• Develop and implement fundraising initiatives to increase support from, and enhance our profile with all potential donors, including corporate partners and individuals

• Research potential commercial partners and provide a planned approached to pursuing and executing a full offer of fundraising opportunities to engage corporates. 

• To provide support to the trustee lead Corporate and Individual donors fundraising group

Financial management

• Lead on the day-to-day management of all financial operations, including forecasting and the annual planning and budgeting process, working closely with the SMT and Trustees 

• Provide sound financial advice to the SMT and Trustees also assisting with strategic planning, forecasting, projections and service models for the charity and any trading activities. 

• Ensure that The Food Chain makes the most of financial opportunities and works with challenges effectively as they arise in order to meet priorities and fulfil our charitable purpose

• Monitor cash flow forecasts and the budget against actuals and bring any major variations in budget expenditure for discussion to SMT and the Operations Working Group in a timely manner

• In liaison with our external provider, prepare monthly I & E reports, and quarterly management accounts for the SMT and Board of Trustees

• Write, review and update finance policies and procedures as and when required

• Lead on the annual audit process and ensure it is carried out effectively and in a timely manner

• Provide line management of the financial administrator role

• Supervise and review all accounting records processed by financial administrator 

• Authorise the payment of suppliers on a monthly basis and as needed

• To support the Director of Services in their management of the monthly payroll and pension submissions and carry out administration as needed

Communications and external relationships

• Develop, as appropriate, The Food Chain’s public profile, and influence and foster good relationships through liaison with statutory, voluntary and private bodies, Food Chain members, volunteers, patrons, supporters and the public.

• Develop partnerships and relationships with external organizations and stakeholders for the furtherance of The Food Chain’s strategic goals 

Person Specification 

Essential Skills and Experience 

• Track record of engaging and generating income from Charitable Trusts and Foundations

• An understanding of different fundraising revenue streams and how they contribute to charitable objectives 

• Driven and energetic, motivated by achieving financial targets 

• Relationship management experience

• Highly organized and technically competent (Word, Excel, PowerPoint, Salesforce) 

Desirable Skills and Experience 

• Experience of public speaking

• Experience of planning and running events 

• Understanding of corporate social responsibility and experience of income generation through corporate engagement

• An understanding of the needs of people living with HIV

• Financial literacy with experience of tracking income and expenditure

Personal Qualities 

• A strategic and creative thinker

• An excellent communicator, both verbal and written 

• A problem solver with a flexible, practical and ‘can do’ approach

• A strong and persuasive negotiator 

• Positive, resilient and supportive