Giving Services Customer Support Jobs in Home Based

Are you a enthusiastic and self-motivated Fundraiser with the ability to write compelling, high quality applications? Would you like to help give animals a better life?

We have an exciting opportunity for a motivated Trusts Fundraiser to contribute significantly to the development of income generation at Raystede. You will expand our existing programme of Trusts support by creating persuasive applications and undertaking effective research, with the aim of securing funding for a variety of core costs and capital projects.

This is an exciting role as you will help our Funders to engage deeply with our work, and the lives of the animals in our care, as you present tailored cases for support and gratifying evaluations.

An excellent storyteller with a keen eye for detail, you will be able to interpret financial data and funding criteria, as well as strategically plan for existing and future funding needs. You may have experience of Trusts in another fundraising role, or perhaps you’re also an animal-loving fundraiser, or someone who researches, complies and writes reports professionally.

You will also be responsible for setting up a stewardship plan for Trust Supporters and building and maintaining relationships over the phone, through written communications, and on-site or at events. You will be supported in delivering excellent stewardship.

Reporting to the Head of Fundraising, you will have autonomy to plan your time and manage and grow the Trusts & Foundations pipeline. You will be encouraged to take an innovative approach to stewardship and be supported to continue your professional development.

We would love to hear from you if you:

• Are organised and proactive with the ability to prioritise multiple projects strategically
• Have inspirational and concise report-writing skills
• Have strong research abilities and excellent record-keeping
• Can network and build relationships at a senior level, internally and externally
• Have good IT skills, including CRM databases and MS Office applications

• Want to make a real, tangible impact to the lives of animals
• Have the passion and drive to go the extra mile, keeping excellent donor care and animal welfare at the heart of everything you do

About Raystede Centre for Animal Welfare

Raystede is a charity that aims to give animals a better life through rehoming, rehabilitation and sanctuary, and give people the support and knowledge they need to treat animals with care and respect. Raystede is Sussex’s biggest animal welfare charity, with nearly 70 years’ experience of caring for and rehoming animals. Uniquely, we care for a huge range of animals - from dogs, cats and donkeys to rabbits, parrots and alpacas. Our experience, expertise and partnerships enable us to deliver an exceptional quality of care for the animals we help. Many of the animals have been neglected, abused or exploited. Raystede helps most of the animals find new homes but also provides life-long sanctuary for elderly horses and other animals that cannot be rehomed. Raystede provides love and safety to those animals that would have nowhere else to go.

**Interviews will take place on a rolling basis, so please apply ASAP. For suitable candidates, a detailed brief will be shared along with cover letter support**

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. They have a simple ambition – to stop prostate cancer damaging lives. The charity invest millions in research to revolutionise testing, treatment and care. And they work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

The role of Senior Philanthropy Executive is instrumental in growing PCUK’s Philanthropy income stream. You will be responsible for generating 5- and 6-figure gifts from trusts, foundations and major donors, through proactive identification of prospects and first-rate stewardship of existing donors. You’ll also harness the support of PCUK’s enthusiastic and influential Trustees, Senior Volunteers and Leadership Team, involving them in ‘making the ask’, thanking, as well as attending events.

As Senior Philanthropy Executive, you will: 

• Deliver 5- and 6-figure gifts from trusts and major donors from new and existing donors
• Manage a portfolio of medium to large sized trusts and major donors
• Identify and engage new prospects, with the support of PCUK’s Prospect Researcher
• Support the Head of Philanthropy and Head of Appeal with the development and implementation of our new major appeal strategy
• Provide assistance to the Philanthropy Manager and broader team with more complex relationships and applications
• Build effective, senior level relationships with Trustees, Ambassadors and the Leadership Team, identifying networks and providing comprehensive briefings

Ideal skills and experience:

• Demonstrated success in securing 4- or 5-figure donations in the charity sector
• Strong communication skills to engage with a diverse range of stakeholders
• Ability to spot opportunities and craft compelling funding proposals
• A strong collaborator who is also able to work independently

Employee benefits

Benefits include: 

• Flexible working, which includes hybrid working with core working hours of 10am to 4pm Monday to Friday, unless otherwise agreed
• 28 days annual leave plus bank holidays, increasing to 30 days after three full years service
• After one years’ service you have the option to buy and sell up to an additional week’s annual leave (subject to minimum/maximum leave)
• Enhanced maternity, paternity & adoption pay
• Enhanced sick pay
• Healthcare Cash Plan (Medicash)
• 50% discount on multi-gym membership. Our closest gym – Cottons London Bridge (next to our London Bridge office) – is a Tier 1 facility
• Life assurance (3 x annual salary)
• Free income protection scheme

Prostate Cancer UK believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything they do.

PCUK are committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men’s risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. Therefore, PCUK are particularly interested in applications from those from marginalised and vulnerable communities. This will help PCUK to create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Trust Administrator

Do you want to join an expanding service supporting charities? Are you an experienced, motivated administrator?

We have an exciting opportunity for a Trust Administrator to join an expert Trust Administration service supporting charities, not for profit organisations and philanthropic projects. This rewarding role offers a great opportunity to help in meeting their goals, develop the service and support the vital work of the charity.

Position: Trust Administrator

Location: Leicester/Hybrid (with occasional travel)

Hours: 25 hours per week, option for additional hours as service develops

Salary: £27,000 pro rata (£18,243 for 25 hours per week)

Contract: Permanent

Benefits: Flexible working including partial remote working (after successful completion of the probationary/training period), competitive salary, 32 days’ annual leave (pro rata for part time roles) including Bank Holidays, pension scheme

Closing Date: 5th November 2024

Interview Date: W/c 25th November 2024

The Role

You will provide administration, clerkship and governance support to other charities to help them run more efficiently, meet charitable objects and make life easier for Trustees. You will be responsible for the growth, development and management of a portfolio of charitable trusts. Profits raised from the Trust Administration service support the vital work of the charity, supporting local people in need.

About You

We are looking for an experienced administrator with excellent organisational, time management and communication skills. You will be able to liaise effectively with individuals and agencies across the private, public and voluntary sectors and with governmental departments.

You will have experience of working within a charitable or government/legal services environment and although not essential, having an understanding of supporting a governance function in an administration capacity would be an advantage.

So, if you have a successful track record in administration, great communications skills and can deliver an exceptional customer experience… apply today as we would love to hear from you!

To fulfil the role, you must have the right to work in the U.K. and be able to travel for the purposes of work, as occasional travel in Leicestershire, Rutland and Northamptonshire will be required.

About the Organisation

The charity believe that everyone deserves a decent standard of living, with a right to adequate food, shelter and the means to keep warm, clean and rested – no matter what difficulty they may be facing. We help to make a difference by finding funding to provide the essential items that everyone deserves.

As an equal opportunity employer, we would particularly welcome applications from people with an ethnic minority background or those with a disability, as we are currently underrepresented in our workforce.

You may also have experience in areas such as Trust Administration, Clerkship, Grant Management, Funding Officer, Funding Officer, Legal Profession, Legal Secretary, Legal Clerk, Administration, Charity Governance, Charity Compliance, Charity Consultancy, Case Worker Funding, Social Housing, Almshouses, Advice, Benefits, Adviser, Welfare, Charity, Grants, Grant Officer, Grant Case Worker, Grant Aid, Community Aid, Charitable Services, Grant Administration, Admin, Administration, Administrator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; Black Charity Leaders and The Social Mobility List.

LOCATION - Remote with travel required across the UK

Are you looking for an exciting and rewarding new role in 2024? Apply for the Impact and Evaluation Senior Officer role at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

We are seeking an Impact and Evaluation Senior Officer, working with the Impact and Evaluation Manager, Director of Partnerships and Federation Development and with federation members.The role will be central to the delivery of strategic commitment to work together to record, study, continuously improve and broadcast our collective impact.

It’s an exciting time for the Emmaus Federation as we roll out a new In-Form (salesforce) CRM system and interlinked Monitoring Evaluation and Learning (MEL) Framework.

The role will play a crucial part in implementing, gathering feedback and developing new systems and tools to be utilised by Emmaus communities.

The role will be varied in nature, one day might involve conducting interviews with people experiencing homelessness, then next providing support to a member of staff to improve a communities MEL practice, the following day might involve analysing a data set and writing a briefing paper.

Who are we looking for?

The Impact and Evaluation Senior Officer will play a key role in supporting the Emmaus federation to understand and demonstrates the impact of our work. 

The ideal candidate will have strong theoretical and practical evaluation skills coupled with the people skills to make this work accessible to a range of stakeholders.

They will need to be comfortable working as part of a remote team and able to travel to Emmaus communities across the UK to work with staff and companions.

What we offer

· £34,199 pro rata (based on a standard working week of 37.5 hours)

· Working hours: Can be delivered flexibly, Monday – Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Individually tailored induction. Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by 12pm on Wednesday 06 November 2024.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Monday 18 November.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We have an exciting opportunity for Caseworkers (internally known as CYP Programme Facilitators) to support our established and growing digital CYP service (WeMatter). These home-based vacancies are full-time, working 37.5 hours per week, on a fixed term contract until the end of July 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

These roles are home based (which must be in England or Wales). The caseworker will work directly with children and young people across the area; with hybrid working an option after the 6 month probationary period.

• As a CYP Programme Facilitator you will:
• Hold an active caseload of children and young people who have experienced domestic abuse within the home
• Be responsible for providing safe, high-quality and consistent support through the online delivery of the CYP Recovery Toolkit
• Develop and maintain effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

• an excellent understanding of how domestic abuse can affect children and young people
• the ability to engage, build rapport and motivate young people
• excellent communication skills, both written and verbal
• sound IT expertise with the ability to use a range of software

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the internal recruitment portal and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Caseworker to join the Anti-Social Behaviour team working 22.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Caseworker, you will play a vital role in providing high quality, end-to-end support to victims of anti-social behaviour to cope and recover. You will be responsible for establishing contact with the person to assess the impact of the anti-social behaviour and provide them with appropriate information and support. As the needs and experiences of our clients are wide-ranging, the support you will provide will range from brief interventions over the telephone to longer term 1:1 and telephone based support.

You will be working from home however regular travel will be required to work across Avon & Somerset. You may at times be asked to support cases across Dorset and Hampshire.

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Contract: Fixed term – 12-month 

Working Hours:  37.5 hours per week

We require all staff to work a minimum of 2 days per week on average working in our London office/in person, in line with our hybrid working framework.

The Health Foundation is an independent charitable organisation working to build a healthier UK.

The Foundation carries out procurement activities to support its operations, run the secure data environment, run its campaigning programme, and disseminate learnings and findings for public benefit. The interim Head of Procurement will be responsible for the procurement framework and lead on a change programme to ensure our procurement processes are streamlined and support the delivery of our strategy.

The role will work collaboratively within the Corporate Services team and wider organisation to deliver changes to the procurement policies and processes, ensuring value for money, sustainability and Equity, Diversity and Inclusion are at the heart of procurement decisions.

With an expected start date of January 2025, This role will collaborate directly with teams in the Foundation to design the procurement approach for all major supplies and will be responsible for the review of the related contracts.

To find out more about the role and what we are looking for, please read the job description.

To apply for this role please submit your CV and a supporting statement Answering the following application questions. (Using no more than thirty words for each):

1. Please outline what, in your view, are the key aims of a procurement team and examples of where you have successfully achieved these aims.
2. What are some of the procurement challenges you expect to deal with within a charity environment.
3. Please tell us the reasons why this role appeals to you and how your experience would enable you to excel in this role.

Candidates should have the right to work in the UK at the time of appointment, as we do not provide visa sponsorship.

Application deadline: Monday, 11 November 2024. 23:59

Interview date: 25/26 November 2024

Our commitment to you

Our top priority is finding the best candidate, and that might be you.

We are committed to building an inclusive workplace that values diversity, which is why we encourage you to apply for our job even if you do not meet every requirement. We value professional and lived expertise and welcome applicants from all backgrounds. We particularly encourage those from underrepresented and underserved groups in this field, such as people of colour, people from the LGBTQIA+ community, people with disabilities and people from lower socio-economic backgrounds to apply.

We encourage you to speak with us about your neuro-diversities, disabilities, long term medical conditions, chronic illness, mental health, wider health conditions and/or caring responsibilities etc. so we can work together on adjustments to make the recruitment process and work more accessible and enjoyable for you. We offer flexible working as well as a range of excellent benefits.

We are dedicated to an inclusive hiring process, where every candidate has the chance to display their skills in a comfortable environment.

So, come apply to join our team and let us work towards building a diverse and authentic workplace together.

We have an exciting opportunity for an Independent Domestic Violence Advisor (IDVA) to join the team in Blackpool, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Blackpool predominantly covering Lancaster, Fylde and Wyre but there may be a requirement to cover other areas of the county. Hybrid working will be available.

As an IDVA you will be:

• working with victims at high risk of serious harm through domestic violence, supporting them to keep themselves safe, understand their rights and options and support them through the Criminal Justice process (when required)
• completing risk assessments and safety plans
• working with partner agencies to develop multi-agency plans to support victims effectively

You will need:

• a good understanding of the dynamics of domestic abuse
• preferably experience of working with victims at high risk of harm
• an IDVA accreditation or willingness to work towards one
• excellent communication skills as well as empathy
• good levels or organisation and the ability to prioritise and work under pressure

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note: the contract for provision of Domestic Abuse Service in Lancaster, Wyre and Fylde is currently out for tender. Therefore applicants should be aware that whilst this is a permanent position it is subject to potential change from 1^st April 2025 which could include change of employer and workplace.

We have the exciting opportunity for a full time Caseworker (known internally as an Independent Victim Advisor- IVA) to join the team in North Yorkshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Harrogate, supporting victims living in the North Yorkshire area

As an IVA you will:

• Work directly with adults and children who have been impacted by crime, assessing support needs and completing risk assessments, providing immediate and ongoing support and advocacy including home visits
• Provide information to the victim about their rights as outlined in the Victim's Code of Practice
• Explain processes and act as single point of contact throughout the victims journey in the criminal justice system
• Develop relationships with other organisations who support victims of crime

You will be:

• a self-starter with good organisational & time management skills
• an excellent communicator
• able to work across teams & with external agencies to achieve goals
• comfortable working in a digital environment & be able to use a range of IT equipment & programs.
• have an understanding of crime & the impact it has on individuals & communities

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Vice-Chancellor’s Office
Development, Alumni & Campaigns Office

Development Manager
Ref: ALC1502 

Salary on appointment will be £37,999 per annum, with an annual increment up to £45,163 per annum.

Are you passionate about philanthropy and skilled in relationship management? If so, we have an exciting opportunity for you.

We are looking for a Development Manager to join our fundraising team in the Development, Alumni and Campaigns Office at UEA. This Autumn we will be launching our new £100m fundraising campaign and we wish to appoint an individual who shares in our passion for philanthropy.

You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.

Degree-educated or with equivalent qualifications/experience. To be successful in this role you will have excellent communication skills and demonstrable experience of a high level of achievement in fundraising or relationship management. You must be able to evidence that you meet all the essential criteria detailed in the Candidate Brochure.
This full-time post is available on an indefinite basis. 

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Benefits include:

• 44 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on-campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

Closing date: 5 November 2024 

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

As a Quality Assurance Administrator, you will be a critical function of our work to deliver externally accredited, industry led programmes against our Industrial Cadets framework, endorsed by HRH King Charles III.

You will also support and help refine our internal business processes, especially around our CRM platform, Hubspot. Moreover, you will be given ample opportunity and encouragement to contribute to continuous improvement projects and put forward your own ideas for internal transformation.

ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values include being 'passionate, collaborative, dynamic and showing respect'.

Reporting to: Quality Assurance Manager

Salary: Band A, up to £27,800 p.a., depending on skills and experience. Permanent Contract

Benefits: 25 days annual leave per year plus bank holidays; pension (up to 10% employer contribution); life insurance (3 times annual salary); hybrid and flexible working; well-being support.

Location: Hybrid working, with travel to one of our regional offices as and when required. The preference is to be based close to our Manchester office, however applicants within commutable distance to one of our other offices (Glasgow, Birmingham, Welwyn Garden City, Southampton and Plymouth) will be considered.

Hours: Full time (37.5 hours per week).

Job Description

Quality Assurance

• Deal with external and internal enquiries
• Work closely with Industry Engagement and Partnership team to deliver industry-led (external) accreditation in a timely manner
• Lead the materials ordering process, including the distribution of certificates and badges to regional offices and external partners
• Take the lead on external partner feedback surveys, student data requests and observation reports, working with partners to ensure their completion and return
• Manage Quality Assurance data dashboards and work with the Head of Impact to provide evaluation and impact statistics for external Industrial Cadets accreditations
• Liaise with the Marketing team to update Industrial Cadets and Quality Assurance partner materials (such as certificates and information packs) on a periodic basis
• Perform an internal Quality Assurance moderation process three times a year to ensure consistency of delivery from internal teams and escalate any feedback where appropriate

CRM Support

• Be a Hubspot ‘super-admin’, acting as an initial point of contact for internal staff queries, making changes to the system and escalating queries internally and to external partners where appropriate
• Manage the support ticketing process for Hubspot queries
• Support, and eventually lead, weekly online Hubspot drop-in sessions for internal staff enquiries
• Perform data quality audits on Hubspot, ensuring data is entered consistently by teams in accordance with their processes, cleansing data where appropriate

Business Improvement

• Actively support the Quality Assurance Manager and Operations Director on continuous improvement projects, including supporting with team requirement gathering and process documentation
• Proactively identify opportunities to streamline internal processes or potential new initiatives, communicating this to the Quality Assurance Manager

Person specification

Essential

• Professional and proactive, with real pride in the quality of work
• Ability to take initiative and proactively investigate solutions to current and potential issues
• Excellent interpersonal and communication skills
• A team worker who can liaise and collaborate with colleagues and other stakeholders
• Organised - can manage workload and deadlines and demonstrate effective time management
• Attention to detail and analytical skills
• Very confident IT user, in particular with CRM systems and Microsoft Office
• Positive and resilient attitude

Desirable

• Experience of the charity or education sector
• Experience of Hubspot and Microsoft Power Automate

Special conditions: The successful candidate will be required to fulfil an enhanced DBS/PVG check.

Closing date: Friday 1st November 2024

Interview date: W/C. Monday 4th November 2024

Start date: ASAP

We have an exciting opportunity for a full-time adult caseworker to join the team at Victim Support Gloucestershire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discount
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Gloucester office and will require travel within the Gloucestershire area. Hence, holding a valid driving licence is essential.

As a caseworker, you will:

• Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.

You will need:

• Experience of working with vulnerable adults and/or families
• Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
• Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
• Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
• Ability to needs assess, risk assess and empathise with the victim
• Excellent IT and administrative skills including the use of Microsoft Office packages
• High resilience and the ability to work under pressure

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the Merton Domestic Abuse Team working 37.5 hours a week. This role involves both face-to-face and virtual support in a hybrid model of working, including working from home, Merton Civic Centre and the Merton One Stop Shop.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression
• Clinical supervision and group reflective practice

About the role:

This role is a hybrid working role based in Merton Civic Centre.

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.