General manager volunteer roles in tottenham hale, greater london

World Physiotherapy is looking for a volunteer to support the charity's Finance Committee. Finance committee meetings are held quarterly via teleconference and last for between 90 to 120 minutes.

Founded in 1951, World Physiotherapy (the operating name of the World Confederation for Physical Therapy, “WCPT”) is the sole international voice for physiotherapy, representing more than 600,000 physiotherapists worldwide through its 129 member organisations. World Physiotherapy operates as a non-profit organisation and is registered as a charity in the UK.

World Physiotherapy is committed to moving the physiotherapy profession forward and promoting its contribution to global health. It encourages high standards of physiotherapy research, education and practice.
As the international voice of physiotherapy, World Physiotherapy’s mission is to preserve, protect and promote the good health of the general public in particular by promoting good practice and high standards in the field of physiotherapy, including by:

• Promoting high standards in the practice and application of physiotherapy globally;
• Encouraging the development of national physiotherapy associations and supporting those associations to deliver physiotherapy to a high standard for the benefit of patients and the public;
• Organising international congresses of physiotherapists representing national physiotherapy associations, encouraging communication and the exchange of information with a view to raising standards of practice;
• Promoting the health and wellbeing of global populations;
• Representing and advocating for physiotherapy internationally by educating the general public in the subject of physiotherapy.

For further details about World Physiotherapy - with links to our Strategic Plan; our vision and purpose; as well as our Financial Statements - can be found on our website: https://world.physio/

Finance Committee
The finance committee oversees the finances of the registered charity (WCPT), the company WCPT Trading Ltd, and in time the CIO. The Finance Committee, provides reports, advice, and makes recommendations to the Board in accordance with the Committee’s functions. Further information can be found in the committee terms of reference.

Commitment
The commitment required for these roles includes attendance at quarterly finance committee meetings, attendance at annual meetings with auditors, reading papers in advance of meetings, as well as availability from time to time to support the chair and senior management team through correspondence or ad-hoc meetings.

The roles is an unpaid voluntary position and no travel is anticipated.
Specification
The successful candidate will be working to support a passionate and committed group of trustees who are elected from our member organisations around the globe. World Physiotherapy is interested in hearing from candidates who substantially meet the following criteria:

• An accounting qualification and experience of providing financial support and advice, ideally with experience in UK charity finance requirements and knowledge of charity governance. An understanding of operating internationally would also be valuable
• Finance Committee experience (or equivalent) in either the public, charity or private sector
• A willingness to devote the necessary time and effort to their duties as a committee member
• Proven interpersonal, communication and people skills including critical listening and the ability to ask probing questions
• Ability to work within a framework of collective decision-making
• Ability to examine evidence and complex documentation and take an independent and unbiased view
• Ability to assess issues relating to audit, risk management, internal and external audit, investment, insurance and general financial management
• A commitment to high standards of governance and probity
• A commitment to the organisation and its objectives and a personal interest in the work of World Physiotherapy
• Ability to respect confidentiality
• A willingness to be available to staff for advice and enquiries on an ad hoc basis

The Board always welcomes applications from people with lived experience of a disability, physical health or mental health conditions.

How to apply
To apply for this role, please supply the following:
• a short introductory statement demonstrating your motivation for this role;
• supporting statement, explaining how you believe your skills and experience match the requirements of the role, directly addressing the person specification
• a comprehensive CV including details of your achievements in each role

The closing date for applications is 30 April 2025.

For an informal and confidential discussion about the role, please contact the Head of Finance

We are seeking to recruit two trustees who will bring different viewpoints, expertise and experience to further strengthen our board. In addition to the general duties of a Truste, we are looking for candidates with expertise and experience in:

• HR and People
• Marketing, Communications and Public Relations.

This is an incredibly exciting time to join us as we launch a bold new strategy and embark on a re-brand that will strengthen our voice and impact.

At Z2K, we are driven by a clear and urgent mission: to end poverty for the more than 1 in 5 people in the UK who experience it. Through frontline advice and representation, we work to secure adequate incomes and freedom from high costs, while campaigning for systemic change. And we do this in partnership with those who have lived experience of poverty, ensuring their voices are at the centre of everything we do.

As a Trustee, you will play a vital role in achieving this vision. With people and culture, as well as brand and communications, central to achieving our strategic objectives, we are seeking passionate and skilled individuals to help shape our future. Whether you bring expertise in HR and people leadership or marketing, communications, and PR, your insight and strategic guidance will help us build a thriving, inclusive organisation and amplify our message for change.

Role Description

This is a fantastic opportunity to be part of an important departments in our organisation, working with the team on fundraising efforts while gaining valuable experience within Emerge Worldwide. We are looking for an individual with the passion and drive for fundraising, to help the organisation reach our fundraising goals and enable us to achieve the crucial work we do in raising awareness and prevention against sexual exploitation and sex trafficking.

We make an impactful difference in the lives of children, young people, women and professionals as well as organisations and businesses. There has been a 10% increase in sexual exploitation and sex trafficking against children (NSPCC 2022), and 99% of victims in the commercial sex industry are female (Unseen).  We desire to provide free training so as many women and girls are trained, enabling increased protection against this horrific crime. 

As a volunteer fundraiser, you’ll be instrumental in the organisation securing the essential funds that allow Emerge Worldwide to reach more people, including supporting and empowering victims and survivors. Your efforts will directly contribute to us offering services to the most vulnerable people. 

What are we looking for?

We’re seeking volunteers with experience in fundraising, fundraising research to help drive our fundraising efforts and expand our support network, including sponsorship. Any experience in bid writing is desirable. We are also seeking volunteers who have event planning and project planning experience. 

This role will include:

● Researching funding and sponsorship opportunities.

● Exploring additional fundraising opportunities and strategies.

● Developing a simple donor journey and stewardship plan to engage supporters, providing ways to deepen their connection with our charity.

● Assisting in the planning and organisation of fundraising activities and events.

● Reaching out to businesses and companies for potential partnerships and donation opportunities.

● Supporting the promotion of our fundraising initiatives and activities.

● Assisting with online fundraising efforts.

● Contributing creative fundraising ideas to boost engagement and donations.

● Collaborating with our Social Media team to create engaging content and campaigns that promote our fundraising efforts, increase visibility, and inspire community support.

We are looking for volunteers who have:

● A track record in delivering successful fundraising.

● Experience of fundraising in the charity sector is desirable but not essential.

● Experience in planning successful events and activities.

● Good knowledge of the current fundraising landscape and interest in keeping up to date with fundraising trends.

● Reliable, organised with good timekeeping.

● Able to work independently and proactively as well as in a team.

● Clear and confident in communication.

● Excellent working knowledge and comprehension of written English.

What you will gain:

This role provides a fantastic opportunity to gain hands-on experience in fundraising, bid writing (where applicable), and event planning. You’ll develop valuable skills in building partnerships, communication, and project management—skills that are highly sought after across many sectors. In addition to gaining practical experience, you’ll be part of a passionate and supportive team, working closely with experienced professionals who are eager to help you grow, share their expertise, and celebrate your achievements.

By volunteering with us, you’ll experience the profound impact of helping your community receive awareness, prevention and interventions that will help safeguard and protect them against sexual exploitation and sex trafficking, as well as empowering and supporting victims and survivors. This is a perfect role for anyone looking to start or advance a career in the charity sector, communications, or event management, as well as for those who want to make a meaningful difference with their skills.

We are a welcoming team, dedicated to creating a positive and engaging volunteer experience where you’ll feel valued, inspired, and empowered to bring your ideas to life.

Please note that we will request references, and a DBS check will be required due to the nature of our work.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Social Media department is integral to our organisation. The social media team works together to create informative and entertaining content to build a community around the Trans Legal Clinic. We have assisted over 70 clients since October 2023.

Our Social Media department is made up of committed Social Media Content Officers, working under the Social Media Manager. 

Key tasks and responsibilities 

Design and Content Creation 

Be adept and comfortable using Canva, with an eye for design. 

Create engaging and eye-catching posts and content for Instagram, TikTok, LinkedIn. 

Write engaging captions and copy for social media content to drive engagement across social media channels.  

Confident using video editing software and a willingness to learn new editing software as and when required. 

Write and edit scripts for video posts. 

Teamwork 

Engage with assigned tasks and support other volunteers in the social media team.

Keep your fellow volunteers and manager updated on your content creation and any issues you encounter throughout the process.   

Set out to reach team performance targets.

Attend team meetings and contribute to discussions.

Be respectful to colleagues and support good communication between all stakeholders. 

Work with caseworkers to create content for specific raised issues. 

Research and Outreach 

Create resources for the organisation and those seeking information on our website in a digestible way. 

Reach out to other organisations, especially those that work with trans* people, to collaborate and share knowledge and resources.   

Conduct research into relevant topics and how they affect trans* and gender diverse people. 

Review 

Review and evaluate own performance to identify strengths and areas for development. 

Undertake development and training opportunities. 

General 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable duties required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

Description

Would you like to volunteer in a customer facing role at RNIB's Products for Life Store in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our Products for Life Store the best possible experience when they come to us for information about our products and services or general enquiries. Products for Life Store consultations are a great way of customers finding out about the products that RNIB offers, and give customers the chance to try and view products.

The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.

We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with customers and have some experience of Microsoft Office and Excel.

The Products for Life Store is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Products for Life Store.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Location

Region

• Greater London

Additional location information

• The Grimaldi Building, 154a Pentonville Road, London, N1 9JE. A five to ten minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Bid - Writer Support (Administrator) Job Overview

We are currently recruiting for Bid - Writer Support to join our passionate and driven team.

As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.

As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:

· Adaptability

· Determination

· Flexibility

· Robust disposition

You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.

Key Responsibilities:

· Management of a central mailbox, including basic tender management duties

· Monitoring new business opportunities advertised on various portals and websites.

· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.

· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.

· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors

· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met

· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins

· Providing general administrative support to the bid writing team.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Type: Volunteer

Benefits:

• Flexitime
• Work from home

Schedule:Day shift

Experience: Administrative: 1 year (preferred)

Work Location: Remote

At a glance

Join our team of amazing volunteers and help us at various fundraising collections, special events and sporting challenge events throughout the year.

What will I do?

Roles vary depending on the event. You may be involved with: 

• Collecting donations with our collection buckets
• Manning a charity stand at an event
• Cheering on our challenge event participants at a race
• Marshalling a race route
• Welcoming guests at events
• Selling raffle tickets
• Offering general information about the charity and our services to the public
• Speaking at events, collection cheques
• Being a friendly face to represent the charity!

Time commitment

No minimum commitment is required but we would be grateful if you could attend at least three events a year. You will be emailed when opportunities come up to then discuss availability.

Location

The majority of events take place in the Borough of Bromley but we also have some events in south London and Kent.

What will I gain?

• Experience of supporting charity events (all proceeds come to The Maypole Project)
• Become part of a friendly staff and volunteer team at The Maypole Project

What skills will I need?

• Strong interpersonal skills
• Enthusiasm 
• Reliability & Punctuality

*We always welcome specialist skills, so please do let us know if you are confident with any of the following/or anything you think may be of use (facepainting, balloon modelling, public speaking etc.)

About The Maypole Project

The Maypole Project provides a lifeline of support for children with complex and life threatening illnesses and their whole family; aiming to relieve and help preserve the mental and physical well-being of children and young people who have complex medical needs. We provide a range of support services to all members of the family from diagnosis through treatment and beyond.

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

The Landmark Arts Centre is seeking a new Chair of Trustees to continue their journey. The independent charity responsible for operating one of the largest multidisciplinary arts venues in south-west London.

Who they are

The Landmark is an independent Arts Charity responsible for operating one of the largest multidisciplinary arts venues in south-west London. For 30 years, they have been a vital cultural and creative hub for all. Housed in a stunning Grade II* listed building in Teddington, they welcome over 50,000 people annually to a rich programme of performances, classes, workshops, art fairs, exhibitions, and entertainment.

The role

They are seeking a Chairperson able to:

Be an enthusiastic advocate and ambassador of the Landmark Arts Centre and the arts in general.

Shape the future next steps to build on what they have already achieved and ensure they are able to deliver on the potential that their magnificent space offers to audiences and artists.

Work with the community and its leaders, the trustees, and the staff team in promoting well-considered strategic decision-making, effective oversight, and a culture of inclusion.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

Ready for an adventure? Dive into the heart of Quilombo UK by exploring our website and videos! Explore the values that guide our mission, values, and the impactful work we do to make a difference in our community.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to: 

• Gain experience in the Third Sector. 
• Develop their skills and management experience; or just simply 'give something back to their community'. 

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
•  Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
•  Liaising with staff
•  Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills. 
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

BuDS’ visionary aim is to abolish disability by building a world which is Fair4All, free of the barriers which disable people.We are on an exciting journey to become a national charity, expanding our reach and impact across England. By 2025-26, this transformation will be complete, marked by a name change to ‘BuDS Disability Service’ and a shift to Charitable Incorporated Organisation (CIO) status.

The role of Co-Secretary will be pivotal for the charity as it moves forward. We have decided to recruit Co-Secretaries because we recognise that the role will be easier to manage if divided between two individuals. The Co-Secretaries will be Trustees of BuDS and will need to embody our values and ethos. 

What Does the Role Entail?

The role of Co-Secretary is expected to involve a time commitment of around 2.5-3 hours per week, a combined total of 5-6 hours between the two post-holders. BuDS works remotely and flexibly using Microsoft Teams, so much of the work can be done at your own pace at times which suit you best. Meetings are kept to a minimum as all the Trustees are busy people.

Working closely with the Co-Chairs and Co-Treasurers, and split between the two CoSecretaries, the four key responsibilities will be:

1.The running of the Trustee Board & its meetings

2.Arranging the Annual General Meeting and curating the Annual Report

3.Liaison with the Charity Commission

4.Supporting the move to a Charitable Incorporated Organisation

What Experience & Skills Are Needed?

These are the skills and experience we think are needed for this role, divided between the two Co-Secretaries. We are keen to develop people’s knowledge and skills through training and mentoring.

Essential:

Experience and knowledge of supporting meetings and decision-making

Can use Microsoft Office 365 applications for remote working

A flexible, positive, problem-solving and organised approach to tasks

Commitment to the social model of disability

Lived experience as a disabled person Lives in England

Desirable:

Understanding of charity governance and the role of charity secretary.

Knowledge about Charitable Incorporated Organisations

The People and Culture (P&C) Committee is responsible to the Board of Trustees for oversight of the People and Culture Strategy and its effective implementation, including the Equity, Diversity and Inclusion agenda. The scope of the P&C Committee includes HQ volunteers as well as the staff workforce.  It sets and reviews the salary of executive management; oversees the annual cost of living review, is focused on developing the right working culture for the organisation and scrutinises and approves HR policies.

The role of an Independent Member is to provide the People and Culture Committee with advice, guidance and scrutiny to assist the Committee in making key decisions.

Main Responsibilities

Along with other members of the Committee:

• Review the People & Culture Strategy which supports the organisational strategy and recommend it to the Board
• Act as advisor to ensure Equity, Diversity and Inclusion considerations for staff and HQ volunteers underpin the objectives within the People & Culture strategy
• Conduct high level monitoring and oversight of the achievement of objectives within the People & Culture strategy
• Oversee the HR function to assure that we are legally compliant, effective and responsive to the needs of the organisation and its people
• Ensure that the culture of the organisation is appropriate to achieve its objectives and support its values 
• Monitor HR key performance indicators to assure the Committee and the Board that the Scouts is a good employer
• Ensure that robust and suitable HR policies and procedures are in place, that ensure fairness, equality and best practice in the management of staff, including an effective Reward Policy to underpin the successful recruitment and retention of staff
• Recommend to the Board the annual staff pay award
• Ensure the effective recruitment of ELT members via the Chair of the Committee
• Approve remuneration for ELT (with the exception of the Chief Executive whose remuneration is determined by the Board)
• Ensure an effective performance management policy and appraisal process is in place for ELT
• Assure itself that staff/volunteer relationships are effective
• Oversee the wellbeing of our people, working in collaboration with the HQ Health, Safety and Welfare Committee.

The person

A commitment to the vision and values of Scouting and the ability to challenge the Association’s policies and practices positively are essential.

Candidates should:

• Have a strong track record of achievement, especially in the area of Reward and Recognition
• Have experience of contributing to, supporting and or/leading HR policy formulation and culture setting across a large organisation or movement
• Have experience of designing and managing pay, benefits and non-financial incentives to motivate people
• Have a breadth of vision and a grasp of governance issues alongside an eye for detail
• Have unquestioned integrity, effective communications skills and experience of high-level discussion
• Have an understanding and commitment to The Scout Association’s evolving strategic plan and vision
• Be able to digest and act upon large amounts of written material, and have the ability to consider and constructively challenge the performance, strategy and objectives of The Scout Association
• Have experience of the Scout Movement and, ideally, the role of HQ volunteers
• Have experience of working at, or volunteering with, a charitable organisation
  
  

Time Commitment

For this role, the appointed candidate should expect to spend the equivalent of a day per quarter on The Scout Association’s work after the induction phase. This is based on preparation for and attendance at the scheduled People and Culture Committee meetings (three in each year, generally two meetings online and one face to face in London)

Appointment term

Appointments are typically for an initial three-year term, with the possibility of a further term of three years subject to a satisfactory appraisal.

Remuneration and expenses

In common with other registered charities, there is no remuneration directly associated with the role, although the Association will reimburse fully for all reasonable and properly documented expenses incurred in performing duties in accordance with the Association’s Expenses Policy.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They are also the first point of contact for the shift’s Designated Safeguarding Lead.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available during the following hours:

• Monday to Sunday, 5pm-7pm
• Friday and Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

NACE is the UK’s leading charity that supports and champions the education of more able learners. With over 40 years of experience, NACE works with a diverse network of member schools, leaders in education and practitioners to increase challenge for all learners. We believe that that all young people, including the more able, are entitled to have the opportunity to develop their abilities without limits – no matter what barriers to learning they may face and no matter what school they attend.  

Please only apply if you have the right to reside and work in the UK.

To support NACE its strategic objectives and advance its plans for the future, NACE is seeking to appoint a Finance Trustee to join the Association’s Board who has a passion for public service as well as sufficient time at their disposal to positively impact the lives of young people. Whilst an interest in or knowledge of education is desirable, it is not a pre-requisite because the role includes holding the executive leaders of NACE to account plus agreeing and overseeing the strategic direction of the organisation, whilst ensuring that resources are deployed to achieve maximum effectiveness and financial sustainability underpins all activities and operations that NACE undertakes.

Key responsibilities:

• Maintain an overview of the Association's affairs and advise the Board appropriately;

• Ensure the charity’s money is safe and properly used;

• Ensure that the Charity has an appropriate reserves policy;

• Ensure the Association's compliance with legislation;

• Support the CEO in preparing for the annual audit, or independent examination, ensuring that the accounts are examined in accordance with SORP and FRS 102, and implement any recommendations by the auditor/examiner;

• Review of management accounts and budgets prior to presentation to the Board;

• Keep the board informed about its financial duties and responsibilities;

Terms of appointment:

The initial term is for a period of 3 years. One third of the Trustees must retire every two years. Subject to remaining eligible to be a Trustee, a retiring Trustee may be re-appointed. The maximum term of office for a Trustee should be 9 years, with 2 cycles of 3 years with the option of a further 1, 2 or 3 years. The Trustees meet 4 times each year as a Board. 3 of these meetings are now held online in September, November and March. The final meeting of the academic year is held in-person in June. In addition, meetings are held, as required, between the Chair, Finance Trustee and CEO to monitor and adapt the organisation’s response to schools’ priorities. 

If you are interested in applying to join the NACE board, please send us your CV and an expression of interest by Friday 9th May. Interviews will take place on Thursday 15th and Friday 16th May. The interview process will involve current Board members so you will have the opportunity to meet some of the people with whom you could be working in the future. Trusteeship is a voluntary, unpaid role, but if you possess the energy and skills to make a real contribution to enhancing the educational achievement of young people, you will find the work extremely rewarding. If you want to make a difference and you share the ambitions and aspirations of the current NACE Board, please apply to become a Trustee. You will be warmly welcomed. 

We’re not just talking about change — we’ve lived it.

We’re looking for a Treasurer/Trustee to help power our pre-treatment work.

Dear Prospective Trustee

Thank you for your interest in becoming a Trustee and Treasurer for Woolwich Service Users Project (WSUP). As a grassroots charity rooted in lived experience, we are committed to providing holistic support for individuals and families facing poverty, homelessness, substance misuse, and mental health challenges. 

Our work is growing, and we are seeking a dedicated and skilled Treasurer to join our Board of Trustees. This is a critical role in ensuring financial sustainability, governance, and transparency, helping us to continue delivering essential services to the community. 

If you are passionate about social impact and have finance, accountancy, or financial management expertise, we would love to hear from you. 

We hope this pack provides you with an insight into our work and what being a Trustee at WSUP involves. Please reach out if you have any questions. 

Warm regards, 

Chris Hill 

Chair of Trustees 

About WSUP 

Woolwich Service Users Project (WSUP) is a community-led charity providing practical, health, and wellbeing support to people at risk or experiencing homelessness and poverty in Woolwich and the Royal Borough of Greenwich. Our services include: 

• Essential Support: Hot meals, clothing, showers, laundry, and haircuts. 

• Healthcare Access: Hepatitis C, TB testing, eye exams, GP drop-in 

• Housing & Benefits Signposting: Preventing homelessness through connecting with services. 

• Recovery Support: Harm reduction and peer-led recovery pathways. 

• Community Engagement: Mindfulness sessions and volunteering opportunities. 

WSUP is committed to embedding Trauma-Informed Care (TIC) and Psychologically Informed Environments (PIE) to improve service user experience. 

We work closely with local and national partners, including South East London Cancer Alliance, King's College London, Commonweal Housing, and homelessness services across South East London, Groundwork - Greenwich Healthier Communities Fund. 

Treasurer (Trustee) role description 

As well as fulfilling the general duties of a Trustee, the Treasurer maintains an overview of WSUP’s financial affairs, ensuring appropriate financial measures, controls, and procedures are in place. The Treasurer reports to the Board at regular intervals on the financial health of the organisation. 

Key responsibilities 

• Overseeing the presentation of budgets, internal management accounts, monthly and annual financial statements to the Board of Trustees.

• Ensuring that proper accounting records are kept, and that appropriate accounting procedures and controls are in place.

• Ensuring that robust and comprehensive financial policies are in place and being implemented and supporting the development of policies covering financial reserves and cost management.

• Monitoring and advising on the financial viability of the charity.

• Overseeing financial controls and adherence to systems, regularly liaising with Chief Executive.

• Advising on the financial implications of the charity’s strategic plan, including overseeing the charity’s financial risk-management process

• Keeping the board informed about its financial duties and responsibilities and liaising with the Chief Executive to develop the financial understanding of the Board of Trustees. 

• Defining Key Performance indicators (KPI’s) and tracking against forecast. Also to include monitoring fundraising targets. 

• Ensuring investments and assets are maximised. 

• Lead on the appointment of and liaison with external auditors.

• Oversee the development and implementation of systems for appraising, mitigating and reporting corporate risk.

• Ensuring that the accounts are prepared and disclosed in the form required by relevant statutory bodies, for example, the Charity Commission and/or the Registrar of Companies. 

• Liaise with the bank and be involved with the payment authorisation process 

• Oversee payroll updates and payment authorisation, plus authorise/pay employment related taxes/pensions/NI 

• Review financial aspects of grant applications 

What we are looking for 

Essential skills & experience 

• A finance professional. A knowledge of charity finance is an advantage. Otherwise an enthusiasm to learn, drawing from sound commercial experience and an understanding of the voluntary, community and social enterprise (VCSE) sector 

• A strategic thinker with an ability to balance risk and opportunity. 

• Clear communicator with the ability to bring the financial information alive to non-finance specialists.

• Willing to play an active role in areas such as forecasting, setting budgets, liaising with auditors 

Desirable skills 

• Understanding of grant funding, financial sustainability, and social impact finance. 

• Experience working with QuickBooks, Xero, or similar accounting software. 

• Previous experience as a Trustee, Treasurer, or charity finance lead. 

General responsibilities of all trustees 

As a Trustee, you will: 

• Support and provide advice on WSUP’s purpose, vision, goals and activities.

• Approve operational strategies and policies and monitor and evaluate their implementation.

• Oversee WSUP’s financial plans and budgets and monitor and evaluate progress.

• Ensure the effective and efficient administration of the organisation.

• Ensure that key risks are being identified, monitored and controlled effectively.

• Review and approve WSUP’s financial statements.

• Provide support and challenge to WSUP’s CEO in the exercise of their delegated authority and affairs.

• Keep abreast of changes in WSUP’s operating environment.

• Contribute to regular reviews of WSUP’s own governance.

• Attend Board meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect WSUP’s interests, to the exclusion of their own personal and/or any third party interests.

• Contribute to the broader promotion of WSUP’s objects, aims and reputation by applying your skills, expertise, knowledge and contacts. 

As a small charity, there will be times when the trustees will need to be actively involved beyond Board meetings. This may involve scrutinising board papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, presenting externally, or other issues in which the trustee has special expertise.

Time commitment & term 

• Board Meetings: Held monthly (in Woolwich or remotely). 

• Finance & Audit Meetings: 3–4 per year. 

• Ad-hoc Involvement: Supporting the CEO on financial matters. 

• Estimated Time Commitment: 1–2 days per month. 

• Term: 3 years, with the option for renewal (max 9 years). 

• Expenses: This is a voluntary role, but reasonable expenses will be reimbursed. 

Benefits of becoming a WSUP Trustee 

• Play a key role in shaping the future of a growing, community-led charity. 

• Gain experience in charity governance, leadership, and financial management. 

• Work alongside a team of passionate and experienced professionals. 

• Make a tangible impact in the lives of people in Royal Borough of Greenwich. 

• Develop new skills and networks in the charity and voluntary sector. 

How to apply 

To apply for the role of Treasurer, please submit: 
- Your CV outlining your relevant experience. 
- A short cover letter (max 1 page) explaining why you are interested in the role and how your skills align with WSUP’s needs. 

If you’d like to discuss the role informally, please contact CEO, Darek Karwacki 

Commitment to diversity & inclusion 

WSUP is committed to building a diverse and inclusive Board that reflects the communities we serve. We particularly welcome applications from individuals with lived experience of homelessness, substance dependancy, or mental health challenges, as well as those from Black, Asian, and Minority Ethnic backgrounds, people with experience of migration, and those in precarious housing. 

We are happy to discuss reasonable adjustments to support your application. 

Thank you for your interest in joining WSUP as a Trustee. We look forward to hearing from you. 

Woolwich Service Users Project (WSUP) 

Charity No: 1175999