Fundraising Team Administrator Jobs
We’re looking for a Communications Assistant to support the delivery of inspiring and impactful communications.
Communications Assistant
Job ref: CA
Salary: £28,500 Per Annum
Hours: Full-Time, 35 Hours per week
Location: London N1, Hybrid working
With a new government in power, this is a critical time for our countryside and an exciting time to join CPRE, the countryside charity. As our Communications Assistant, you’ll be helping to deliver public-facing communications as part of a growing new team.
You’ll work both internally with our Policy & Advocacy and Fundraising teams to inspire our audiences to support our work. You’ll also be working with our network of local CPREs as well as other advocates, organisations and politicians and civil servants to garner strong support for our work.
Your day to day work might include:
- Supporting and leading on video projects on a range of topics to bring our work to life for a range of audiences.
- Using online design tools e.g. Canva to produce a range of content for socials, web and print.
- Ensuring consistent branding is applied across assets and content both online and for print.
- Assisting with the administration of a range of communication projects as requested.
- Supporting the planning and delivery of online and in person events.
We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds. People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.
Closing date: Midday, Tuesday 3 September 2024
Interview date: Thursday 19 and Friday 20 September 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
CPRE is an equal opportunities employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You're in the right place.
Many of our Spear trainees have faced significant barriers to finding work, including family breakdown, growing up in care, disability or mental health difficulties, having been involved in crime, or really struggling at school. We believe that being out of work can lead to isolation and proliferate these challenges, meaningful work is key in helping young people find a sense of purpose and community. We're proud that the coaching and community that the Spear Programme provides makes such a difference that 75% of those who take part find work, and are still in work a year later.
We are looking for coaches to work as part of Spear centres that are run in partnership with churches around the country, delivering the Spear Programme to 16-24 year olds, equipping and empowering them to overcome the barriers they face and turn their lives around.
Not only will you be part of bringing about powerful change in people's lives, but throughout this paid, dynamic, one-year opportunity, you'll be supported and challenged. We'll invest in you, developing expert coaching and leadership skills to set you on a great career path.
Download our Graduate Prospectus for more information.
What will you do?
- Coach 16-24 year olds, bringing about powerful change in their lives
- Build great relationships with relevant professionals
- Form part of an intentional church community
What will you gain?
- Christian Leadership Skills
- Social Impact Experience
- Excellent coaching capability
- Management skills and career progression
Working requirements, salary & benefits
- Salary between £22,000 and £24,000 dependant on location and experience, plus pension scheme
- Full-time, Monday to Friday, 9.30am - 5.30pm. 28 days annual leave (including Christmas gift days)
- One year fixed term contract; we aim to support all Graduate coaches to progress to other roles with us after this initial year, with development towards management level within 3 years.
- Occasional evening working required (for events such as termly Spear Celebration evenings)
- For most centres there is a requirement to become part of the partner church congregation, and you will be expected to participate in church team events as well as wider Resurgo team events, including weekly staff prayer meetings and annual staff conferences in summer and winter (one residential)
- A DBS check will be requested in the event of a job offer
We have various Spear Centre locations which are listed below. We have variable start dates so please indicate when you are looking to start.
London
- Bethnal Green
- Camden
- Clapham Junction
- Hammersmith
- Islington
- Kennington
- North Kensington
Regional
- Brighton
- Bournemouth
Other Centres with part time roles
We also partner with churches in the following cities - these centres handle their own applications, and the roles are slightly different, being part time and mostly permanent, at a slightly more senior level. If you are interested in these, please contact our recruitment team for more information.
- Ipswich
The client requests no contact from agencies or media sales.
Purposeful planning. Cutting-edge strategies. A brighter future for all.
Senior Marketing Executive (Brand and integrated campaigns)
£30,000 - £35,000 plus
Reports to: Marketing Manager
Directorate: Marketing, Fundraising & Engagement
Contract: 6 month fixed-term contract or Secondment Opportunity
Hours: Full time 35 hours per week (compressed hours will be considered)
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)
Closing date: We are reviewing applications as they come in and therefore will be interviewing on an ongoing basis, please apply ASAP to avoid disappointment
Recruitment process: Competency based interview via Microsoft Teams
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
We are looking for a Senior Marketing Executive to join our Awareness and Activation team delivering marketing to mass audiences, to bring to life the CRUK brand and drive awareness and support of key fundraising products, including Legacy and Individual Giving.
In line with our brand refresh last year, the Awareness & Activation team led the development and delivery of the which shines a light on the incredible achievements and potential of our research. As we look to the year ahead and the continued rollout of the 'We Are' campaign and related activity, we have big ambitions and exciting plans!
Cancer Research UK couldn't raise the millions that they do each year without our passionate and ambitious supporters. This is a great opportunity for an experienced marketing professional adept in the delivery of multichannel campaigns to use their skills to have a real impact on how Cancer Research UK communicates with the public, and ultimately funds our life saving research.
What will you be doing?
Support the delivery of CRUK's flagship integrated campaign to mass audiences (across channels including AV, OOH, radio and digital) to address brand and fundraising (Individual Giving and Legacy) objectives.
Work with the Marketing Manager to review and sign off channel media plans, and oversee campaign set up across channels.
Work with internal creative teams and agency partners to manage creative development from briefing through to delivery.
Monitor campaign performance and work with agencies to identify and action optimisations. Fed into internal reporting and evaluation processes.
Support collaboration with teams within Marketing and cross-functionally to ensure campaign activity is delivered consistently through-the-line and amplified across owned and earned channels.
Day-to-day management and support of the Marketing Executive, on key projects.
Finance administration, including raising and receipting POs.
What are we looking for?
Knowledge and experience of delivering end-to-end integrated campaigns across several channels, incl. TV, radio, OOH, social, display, media partnerships & PR (you do not need experience of all) from planning/briefing to delivery and evaluation.
Experience delivering campaigns against KPIs and adapting approach based on learning.
Experience of developing highly effective campaign assets for use across channels.
Experience of building positive working relationships (with internal stakeholders and agency partners) and working effectively as part of a team.
Demonstrable ability to plan and prioritise own workload, meeting deadlines whilst dealing with changing priorities.
Highly analytical and numerate.
Proactive and results driven.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
One of our values at CRUK is Being Human. Whilst we understand that AI has it's benefits, we want to hear about why you're personally interested in CRUK and what is motivating you to apply. We have noticed some applicants being less successful in their applications when using AI due to lack of real life examples. To level the playing field and ensure fairness for all candidates, we strongly encourage responses to be written in your own words, drawing from personal experiences and knowledge. We discourage the use of AI when completing your application form and throughout the process.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
CCLG is the UK and Ireland’s professional membership association for all health professionals working in paediatric oncology or teenage and young adult oncology. We are also a leading charity and expert voice for children and young people with cancer.
As the Member Networks Executive, you will play a pivotal role in fostering collaboration, knowledge exchange, and professional development within the professional community. You will be responsible for coordinating and overseeing various specialist interest groups and meetings, ensuring that they provide valuable opportunities for members to engage, learn, and network. You will use your excellent customer service and organisational skills in a busy role engaging directly with all levels of members.
Our work
Each week in the UK and Ireland, more than 30 children are diagnosed with cancer. Our network of dedicated professional members work together in treatment, care and research to help shape a future where all children with cancer survive and live happy, healthy and independent lives.
We fund and support innovative world-class research and collaborate, both nationally and internationally, to drive forward improvements in childhood cancer. Our award-winning information resources help lessen the anxiety, stress and loneliness commonly felt by families, giving support throughout the cancer journey.
We are a registered charity and fundraise for our important activities through campaigns, donations and family involvement.
Main purpose of the job
This role will be responsible for providing administrative support and coordinating activities for various specialist groups within the professional membership association. It involves supporting the Chairs, organising meetings, facilitating communication between members, and ensuring the smooth operation of the groups to enhance member engagement and satisfaction.
Closing date for applications: Sunday 8 September 2024.
Hours: full-time (37.5 hours per week) or 0.8FTE (4 days per week). Other flexible working arrangements may be considered.
Location: This is a hybrid role based in Leicester (40% of time (2 days per week if full time) in our central Leicester office, the remainder remote working)
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.
About you
You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment Team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 9.00am on 2 September 2024
Interview datcue 12 September 2024
The post holder will co-ordinate the recruitment, training and supervision of volunteers based in Wales in a wide range of roles.
The post holder will maximise volunteer contribution to the presence of Terrence Higgins Trust, allow for consultation with service users, test and involve service users and ensure that a high profile is maintained in the wider community.
Based in Wales, the post holder will focus mainly on volunteering in Wales.
Please describe how you meet the Person Specification criteria of the Job Description in your application.
We are open to discussing this role being delivered part-time (21 hrs min or as part of job share).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for someone who wants to make a real and lasting difference to people’s lives. With experience in bookkeeping and financial administration, you will love numbers (and spreadsheets), have great attention to detail and be an excellent communicator. Working closely with the Director, you will be responsible for the administration of the Charity’s finances, leading on tasks including:
- Weekly - invoice processing, payments, petty cash, bank deposits and reconciliation etc
- Monthly - compiling monthly payroll, creating management accounts/financial reports, supporting Project Managers with financial analysis, and reporting to Director/Trustees
- Annual – preparing budgets, submitting financial returns, reporting at the Annual General Meeting, and working with the accountancy firm to complete the financial audit.
- Ad hoc –financial support for Farm Events, developing budgets and other enquiries.
As a member of the Farm’s Operational Management team, you will support the organisation with financial insights and guidance to help us develop the charity, remain sustainable and achieve our mission.
Hours of work: 21-28 hours per week largely undertaken between 9 - 5pm, Monday to Friday
Place of work: This role is based at St Werburghs City Farm in Bristol, however, hybrid working can be discussed.
Annual leave: 25 days holiday per year, plus public holidays, pro rata
Probationary period: The appointment will be subject to a probationary period of 3 months.
References: All appointments will be confirmed only upon receipt of satisfactory references.
Application Deadline: 9am Friday 20th September
If you have any questions or would like an informal chat about the role, please contact us.
This role is open to job share applications, e.g. we are open to splitting the bookkeeping and management functions if we can identify the right candidates. Please contact us for an informal discussion if this is of interest.
The client requests no contact from agencies or media sales.
Data Operations Manager
Contract: Full-time, permanent, 35 hours per week
Salary: £48,500 - £50,729 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills in Data Operations to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as our new Data Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid Data Operations team sits within our Communications and Fundraising Directorate as part of our Performance, Insight and Innovation Department. The team is the link between our fundraisers and the data and technology that supports their work and allow great supporter experience and income generation, overseeing management of supporter data, income processing and claims and supporting users with data queries and with using our Microsoft dynamics CRM, Nimbus. This team is also a hub within our data functions, identifying and resolving any issues with our data or opportunities for improvement in collaboration with the CRM Product Team, Data Engineering & Architecture and Data & Analytics team.
About the Role:
As our systematic and strategic Data Operations Manager, you will lead the Data Operations Team to ensure effective management of our supporter data, ensure that business-critical, processes always function as expected and that users have have support in utilising our CRM. Your leadership will be pivotal in prioritising team activities and collaborating on data projects with colleagues in Communications and Fundraising at WaterAid UK
In this role, first and foremost you will support the ongoing development of the Data Operations Team which has been through change in the last six months and with them, you will spearhead the delivery of continuous development and business improvement as well as ensure the security and integrity of supporter data.
You’ll also:
- Lead the team in providing an excellent service to the organisation through effective planning and evaluation
- Ensure compliance with legislation and internal policies, particularly around Direct Debit and Gift Aid administration.
- Collaborate with internal teams and third-party suppliers to ensure data processes are efficient and effective.
- Develop and track KPIs and SLAs, communicating these across the team and with stakeholders.
- Champion best practices in data management and proactively review and improve processes and systems.
About You:
- Proven experience in a leadership role, with a focus on motivating and developing teams.
- A strong background in managing operational teams and driving performance improvements.
- Experience in managing a helpdesk or customer service function, with excellent problem-solving and communication skills.
- Demonstrable experience in stakeholder management within large organisations.
- Experience in managing, developing, and implementing new systems and business processes.
Although not essential, we also prefer you to have:
- Experience with Microsoft Dynamics CRM, particularly D365.
- Knowledge of Bacs Direct Debit processes, HMRC, Gift Aid, and data protection compliance.
- Experience in building complex database queries and using SQL Server.
- Familiarity with Azure DevOps or similar workflow management tools.
- Experience working with Direct Marketing agencies or data handling agencies.
Closing date: Applications will close at 23:59 on Sunday 8th September 2024. Availability for the first round interviews is required from 18th September, via Teams
How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
![WaterAid logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/q3vsfzr_mfo_2024_03_27_08_54_05_am.jpg)
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
The Scottish Rainforest Centre (SRC) was established as a Scottish charity (SCIO) in 2022 to develop a Rainforest Centre. The SRC will be an education and accommodation hub providing access and educational and research opportunities for people to visit the rainforest and get involved in its preservation and restoration.
THE ROLE
The SRC’s aim is to become a centre of scientific excellence and research within the rainforest zone, supporting scientists, researchers and volunteers working on rainforest regeneration and providing an affordable base for their field work and research. Embedded in the local community, the SRC will work closely with project partners, providing opportunities for local people, schools and disadvantaged groups to provide skills development and training opportunities.
The SRC Development Officer will work closely with and report to the SRC Managing Trustee to realise the aims and objectives of the Centre and liaise closely with other project staff on the National Lottery Heritage funded Building capacity to save Scotland’s Rainforest project.
As part of the development stage for the Building capacity project you will develop an events and engagement programme which provides opportunities for users to engage with the SRC, particularly schools and disadvantaged groups. You will work with local communities and partner organisations to develop rural skills development and learning opportunities, and build the confidence of practitioners and group leaders to use the site for education purposes.
The position will be home based with a willingness to travel.
This is a part-time (22.5 hours per week), 15-month, fixed-term position. Should our funding bid for the subsequent five-year ‘delivery’ phase be successful, we hope the CDO will remain in post to support the delivery of these plans.
THE CANDIDATE
You will have experience building relationships with a range of stakeholders including community organisations and are comfortable collaborating and engaging effectively for different outcomes e.g. learning, consultation or facilitation.
You will have the confidence to liaise with environmental organisations, academic institutions and other stakeholders to help develop monitoring and research opportunities at the SRC.
You will be able to confidently organise and deliver a range of events from online webinars to community gatherings; have working knowledge of using social media for marketing, capturing interesting content and writing engaging stories, and you’ll be happy self-managing a diverse and varied workload.
Plus you’ll have experience working as part of a project team, supporting funding bids, budgeting for, and reporting on the impact of your activity. Oh and have a genuine interest in Scotland’s rainforest of course!
A full UK driving licence is required so you can travel across the west coast when required. Access to your own vehicle would be ideal.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible.
The client requests no contact from agencies or media sales.
FICS is seeking a creative and committed Communications Officer to join the Development and Communications team. The purpose of this role is to deliver FICS' communications strategy, expanding our reach and producing engaging and accessible content. This role sits as part of the Development and Communications function, serving both the advancement of FICS’ theory of change as well as working with the programmatic teams in a support capacity. In this position, you'll thrive on collaboration, working closely with various teams and working in a busy, adaptive environment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
APPLICATION INFORMATION
Why join us?
The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
Our open plan offices are located in the centre of Rugby and near to Rugby train station.
In addition, we offer the following benefits:
- Full time roles are contracted at 35 hours per week.
- Hybrid/flexible working options – Office 3 days / 2 work from home.
- 27 days’ holiday rising with continuous service, in addition to public holidays
- Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
- Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
- Life assurance (3 x annual salary).
- Bike to Work scheme.
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to come of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grown big.
We’re a global change-making group. The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help to share a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 13th September 2024. Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply:
Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:
1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?
2. What interests you about working in the charity sector?
The client requests no contact from agencies or media sales.
In Your Corner are entering an exciting phase of growth, having recently converted to a charitable legal structure. As the founder steps down from their current post as CEO, we look forward to our future as a charity and seek a strategic leader with the passion to drive us forward.
We are an award-winning social enterprise whose mission is to support young people to develop the emotional and relational skills that will support them to thrive, through combining non-contact boxing with evidence-based ideas from psychological intervention. As a values-based organisation we're seeking someone with a commitment to our mission, vision and values; as-well as a solid understanding of youth work, mental health, or boxing/sport for change work and ability to use this to guide leadership decisions and actions.
The CEO will lead IYC’s services and charitable activities, ensuring effective day-to-day management and development of services and income, while maintaining a positive stakeholder engagement that aligns with its strategy, and ensures future success, financial sustainability, and impact.
This role is part-time but will include occasional evenings to support core project delivery times and board meetings. Regular in person working in Inner London locations is a requirement. Other activities can be completed via remote working.
You can find all information, specifications and requirements within our role pack. Please note that all applications must be received by 23:30 on Monday 2nd September 2024.
To support young people to develop the emotional and relational skills that will help them to thrive
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Designability is an independent, national charity that enables disabled people to live with greater independence. Our expertise is in user-centred design, creating products with and for disabled people to improve and enrich their lives.
The common thread through all our work is in the design, creation and provision of a product to increase independence for disabled people. This is not just about products people need, but products they want to use. We deliver choice by involving disabled people across our organisation and throughout the design process to create innovative product solutions not available elsewhere. We create great looking, easy-to-use products that go beyond basic functionality and we partner with industry to help as many people as we can – we’ve transformed over 300,000 lives to date.
We are seeking a motivated HR Talent & Development Officer to join our supportive and team. To be successful in this role, you will have HR/Talent & Development experience and a professional and collaborative approach.
The successful applicant will manage employee development and engagement processes throughout the employment lifecycle, from recruitment to exit. Additionally, this role will hold responsibility for the management of the end-to-end recruitment and the onboarding process. The candidate will collaborate with team managers on a regular basis and proactively identify future recruitment and development needs and use creative methods to successfully fill vacancies and develop and engage Designability’s workforce.
Providing proactive and effective administration of Designability’s HR function and assisting the Designability team to enable the aims of the organisation to be achieved are key to this role. You will need to have the ability to carry out tasks both autonomously and collaboratively in the areas of recruitment, employee engagement and training & development.
We are looking for someone with a proactive and organised approach to work, who has a flexible with a can-do attitude to their work. Although not essential, a CIPD Level 5 would be beneficial and Good I.T. skills and high level of proficiency in working with MS Office (Word, Excel and Outlook) are must.
This is an exciting opportunity to be involved in wide ranging aspects of the charity's HR function, with opportunities to support on the day-to-day operations, as well as longer term projects.
To be successful in this role, you will have:
· Demonstrable extensive knowledge and experience of managing the complete recruitment cycle.
· Experience of working with recruiting managers, identifying their needs, and designing effective recruitment solutions within cost parameters.
· Good understanding of talent attraction and retention principles and best practice.
· Good understanding of current employment legislation and best practice.
· Demonstrable knowledge and/or experience of equity, diversity and inclusion.
· Experience of successfully managing HR administration processes.
· Experience of being proactive in identifying areas for improvement to processes and services.
· Experience of using HR Information Systems and understanding of the importance of accurate data input.
· style and tone to different audiences and situations.
· Numerate and able to interpret data and trends.
· Excellent organisational skills, with the ability to effectively plan, prioritise, multi-task and work to tight deadlines.
· High level of accuracy and attention to detail.
· The ability to maintain confidentiality and work in accordance with data protection legislation.
· The ability to carry out tasks autonomously and collaboratively.
· A proactive and organised approach to work.
· A continuous desire to improve processes.
All applicants must be willing to undergo safeguarding checks, including checks with the Disclosure and Barring Service and employment references.
Benefits that come with working for Designability
Looking after its employees is important to Designability – supporting everyone to be happy and healthy means that we live our values of being creative, practical and inclusive and in turn meet our mission to enable disabled people to live with greater independence. We are a Real Living Wage and Disability Confident Employer. We also offer a generous annual leave allowance and substantial employer contribution pension scheme. Our standard default employee pension contribution rate is 6%. In addition to this amount, Designability will contribute 8% of your pensionable pay into this pension plan.
To find out what other benefits we currently offer to our team please visit our website.
To apply: Please submit your CV and a covering letter, detailing how your skills and experience meet the criteria contained in the Job Description.
Closing Date for applications: Interested candidates should apply at their earliest convenience as this vacancy will close once sufficient applications are received.
Interview date: Successful applicants will be offered a mutually convenient interview date. Interviews will be held at our Bath offices.
Start date: At earliest availability.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced and dynamic individual to join the BFYC team to support young carers in West Oxfordshire.
Working closely with the youth work team, you will help to provide support and advice to young carers by devising, developing, implementing and managing a programme of social activities for young carers (this could include trips, training, emotional 121 support and other activities).
Job Description - Key Responsibilities
- Provide one-to-one support for Young Carers, liaising with other agencies to help ensure the best outcomes for Young Carers;
- Establish relationships with schools across West Oxfordshire offering them support in how they identify and respond to the needs of young carers in their classrooms.
- Assist schools in launching Young Carers Groups and introducing Young Carer Leads in their settings.
- Contribute towards awareness raising events and activities to increase the identification and support of Young Carers, including liaison with Schools and community group;
- Liaise and work with colleagues to empower Young Carers and their families;
- Play a role in the assessment of Young Carers as part of the Common Assessment Framework (CAF), Team around the Child (TAC), Young Carers assessments, and assessments carried out by other professionals;
- Develop the active participation of Young Carers, enabling their voice to be heard;
- Support Young Carers and their families to access appropriate support services;
- Record all casework contact information and ensure that all appropriate consent forms, assessments, Baseline Forms, and other required information and administration is completed and recorded for all Young Carers;
- Ensure all tasks, procedures, and practices comply with Be Free Young Carers’ policies, including safeguarding and child protection, health and safety, confidentiality and equal opportunities;
- Assist in the production of newsletters and other communications to Young Carers and their families;
- Keep abreast of, and follow at all times, national and local policy in relation to safeguarding children and vulnerable adults;
- Monitor and evaluate work, producing records and reports as required;
- Contribute to a safe, positive and friendly working atmosphere;
- Attend training and other meetings as required;
- Provide reports and information to Trustees and other reporting as required;
- Assist in promoting and publicising Be Free Young Carers;
- Attend and contribute to team meetings and represent Be Free Young Carers at external meetings as required;
- Actively contribute to and support the development of Be Free Young Carers;
Job Types: Full-time, Permanent
Pay: £25,041.45 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Didcot: reliably commute or plan to relocate before starting work (required)
Work Location: In person
The client requests no contact from agencies or media sales.
We are recruiting a South Locality Lead Coordinator (28 hours per week) to join a supportive team who are committed to making life better for Manchester’s unpaid carers.
This post is an ideal opportunity for someone with project management experience, who is passionate about support for carers and enjoys working as part of a team.
Carers Manchester South (CMS) brings together three organisations: Manchester Carers Forum, Lifted and Together Dementia Support. The work of the team is focussed specifically on South Manchester. The Team works closely as part of Carers Manchester to raise awareness and identification of carers, and to identify what support is needed for carers that isn’t already there. Forming one team made up of partner organisations allows members of the team to each bring their own skills, experience, knowledge and passion to work together to put the quality of life of carers at the heart of what they do. The postholder would be directly employed by Manchester Carers Forum and would lead this team.
We are looking for someone with a good understanding of the needs of unpaid carers, who has experience both leading a team and a piece of work in partnership with others to achieve agreed outcomes.
This role is focussed on the South of Manchester and will involve some travel in the area. Your office/admin base would be your home address.
We offer training opportunities, flexible working and a generous leave entitlement.
The deadline for applications is Monday 16th September 10am. However, we may close applications before this deadline if we receive a large volume of applications. Interviews are currently scheduled to take place on Thursday 26th September in central or south Manchester. We will contact successful applicants by email.
We are unable to accept CVs.
We welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. Appointment will be made on merit alone.
If you are disabled we will support you throughout the recruitment process with reasonable adjustments required.
Thank you for considering Manchester Carers Forum!
The client requests no contact from agencies or media sales.