Fundraising Manager Jobs

Summary

As a Multi-channel Designer working alongside a team of marketing specialists, brand experts, designers and videographers, you will deliver creative solutions to a wide range of briefs to help achieve our vision of a world where diabetes can do no harm. You'll be responsible for driving creative excellence in design, across multiple platforms and projects, and for bringing our brand to life.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Interview date : 10^th, 11th and 13th December

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

You will work both collaboratively and independently to deliver high quality design work for a range of outputs including publications, reports, digital assets, animations, illustrations, marketing and campaign materials, fundraising collateral, and brand development projects . You will act as a guardian and a champion for the Brand, liaising with colleagues and stakeholders from all areas of the organisation to deliver high standard work on schedule, on brand and within budget.

Ideal Candidate

We are looking for someone who thinks creatively, is highly inspired and has a well thought through portfolio to reflect this.

• You will have solid experience in designing within brand guidelines for both print materials and digital platforms.
• You will be proficient in using Adobe Creative Suite as well as Microsoft Office applications, to deliver innovative and impactful creative, working from concept to final execution.
• You will ideally have skills in both animation and illustration and will be able to share previous examples of work in both these areas.
• You will be confident in effectively managing internal and external stakeholders at all levels and have experience in working closely with freelancers, agencies and external suppliers and contractors.
• You will be a clear communicator, comfortable with working independently with little supervision as well as part of a collaborative team of other creatives, proactively seeking support or escalating issues as needed.
  

JOB PROFILE 

JOB TITLE: 

Volunteer Support Co-ordinator 

RESPONSIBLE TO: 

Community and Families Manager  

HOURS OF WORK: 

25 hours per week  

LOCATION: 

Hybrid (Edinburgh Head Office and Home)  

DURATION: 

SALARY / GRADE: 

Permanent (2 year funding available)  

Grade 4.5, Salary £26,908 pro rata  

KEY WORKING RELATIONSHIPS 

• AUK Scotland Volunteers

• Community and Families Manager and Head of Community Services 

• AUK Scotland Communities Team

• Wider AUK Scotland team (including FASD Hub Scotland and Kinship Services) 

• AUK volunteer co-ordinators across the UK 

PURPOSE OF THE ROLE 

• This newly funded role will support the development of community network support for all members of the adoptive community in Scotland. This will be achieved through recruitment and ongoing support for volunteers creating and delivering community focused activities across the AUK Scotland adoption community.

MAIN DUTIES AND RESPONSIBILITIES

• To review existing processes and procedures and improve, develop and implement robust organisation wide policies and procedures alongside UK wide colleagues to ensure that volunteering is well-managed and supported in AUK. 

• To develop volunteer led community networks across Scotland, including in the following local authority areas, Lothian, Perth and Kinross, Angus, Highland and Dumfries and Galloway.

• To manage, supervise and support new and existing volunteers in the set up and running of the community network.

• Working with the Family and Communities manager to support the development of an Adult Adoptee community network in Scotland and work alongside existing adult adoptee volunteers to support attendance at AUK advisory group meetings. 

• To work in partnership with local authorities and the wider adoption community to encourage growth and development of community networks, developing new volunteer led community networks across Scotland, prioritising Lothian, Perth and Kinross, Angus, Highland and Dumfries and Galloway. 

• To encourage support with community fundraising initiatives developed by the community networks and promote national opportunities across community members. 

• Alongside the community team, plan, co-ordinate and realise community events throughout Scotland

• To provide administrative and communication support to the community groups, supporting good quality assurance practice across the network.

• Work closely with the UK wide AUK volunteer co-ordinators 

Prospectus is excited to be supporting our client, a charity that provides refuge and a path to freedom for survivors of domestic abuse.

This charity, providing vital safety, is seeking a motivated Trust Manager with experience of raising gifts of five and six figures to join their team.

The Trust Manager will lead on the organisation's fundraising from trusts and foundations, corporates and other sources of income. Whilst primarily focussing on trusts, you will continue to grow their portfolio of potential donors and funders, building relationships, diversifying and generating income across multiple audiences.

This permanent role will have a salary of £35,000 - £37,000 and they offer flexible working hours. Applicants will need to demonstrate a commitment to equal opportunities and anti-discriminatory practices. A full DBS check will be carried out for the successful applicant. Female applicants only, exemption under the Equality Act 2010 pursuant to Schedule 9, Part 1.

This is a hybrid role where you can have a mix of working from home and either/both of the charity's East and West Surrey sites.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates to apply regardless of age, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Flora at Prospectus.   
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Sevenoaks School is currently seeking to appoint a Prospect Research Manager (Full-time, all year round).

We are looking for someone with a working knowledge of prospect research or screening individuals, companies, foundations or organisations for ethical and reputational risk. The successful candidate must have experience and/or understanding of fundraising prospect research or undertaking research in a professional or academic capacity with strong organisational skills and attention to detail as well as having to work to deadlines and under time pressure.

Please see Job Description above for full details about the role.

Please Note

For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.

For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.

To be considered, you will need to complete the full application form and also attach an updated CV.

The closing date for applications is 27/11/2024 at 09:00am and first stage interviews will take place on 04/12/2024. The School retains the right to interview suitable applicants and appoint before the deadline.

At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.

Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

We are looking for an experienced Grants Fundraiser to join our highly successful Grants team at an exciting time for WWT.

Grants Fundraiser
Location: Slimbridge/Hybrid
Salary: £31,680.00 per annum
Vacancy Type: Full time, permanent
Function: Fundraising

About The Role

As Grants Fundraiser you will manage a wide funder portfolio of charitable trust, statutory and Lottery grant partners, with a combined value in excess of £1M and supporting a range of high-impact and innovative UK and international programmes.

 The Grants Team make a major contribution to raising critical funding for high-impact and innovative conservation, education and community-focussed programmes in the UK and internationally, raising in excess of £3M p/a. This is an exciting opportunity to maximise the potential of key relationships with a range of grant funders. The successful candidate will help influence the development of key projects to ensure projects are aligned with strategy and create compelling funding proposals.

 The role is a permanent full time position, working 37.5 hours per week, Monday to Friday. The role is based at our Slimbridge office and suitable for hybrid working, with around one to two days a week required in the office. Occasional travel will be required to sites or funder meetings, so a driver's licence is desirable.

 About You

Our ideal candidate is

• Someone seeking an opportunity to advance their experience in grants fundraising
• A grants fundraiser with experience of securing six figure grants
• A career fundraiser who is resourceful, self-motivated, determined, well-organised and creative with strong communication and numerical skills
• Someone with experience of working with a range of funders, such as charitable trust, statutory, Landfill Community Fund or Lottery 

You will bring

• Strong relationship management skills and a confident, professional and collaborative approach to working with internal and external stakeholders
• The ability to write high quality, compelling applications to secure funding for projects and a thorough, organised approach to compiling impactful reports and processing complex claims
• A passion for fundraising and the transformational impact of grant funding to deliver organisational ambitions.

If this sounds like you then click apply. We would love to hear from you.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

 Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 20/11/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Leo Baeck College is the pre-eminent UK institution of Jewish scholarship and learning
that is the heart and lifeblood of the intellectual and spiritual life of the Progressive
Jewish community. Leo Baeck College combines inspirational, high caliber teaching with a
commitment to developing rabbis, other professionals, and lay leaders who will build
sustainable, accessible, and thriving Progressive Jewish communities.

The primary function of this role is to manage and maximise all categories of development
inclusive of grant writing, fundraising, events and communication activities for LBC and to
support the College and Board of Governors in identifying new opportunities to engage.with stakeholders and raise additional funds. Additionally, this role is to support the Principal, COO and members of the Board of Governors in their contact with major donors and other stakeholders.

Key Responsibilities

· Continue to build our visibility and relationships with other organisations

· Research and prepare the submission of grant and trust applications

· Develop a “Friends of Leo Baeck College” programme, an “Alumni” programme, and a “Legacy” programme

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

Our Brand and Marketing team is looking for a creative, strategic and proactive individual to help grow brand awareness and inspire young people to access our support.

Working as part of a team of managers, you will plan and deliver marketing acquisition strategies to raise awareness of our work using a blend of digital and traditional channels. You will also work closely with our in-house creative services team to commission and review content, use data and insights to improve our marketing and innovate to help deliver against our EDI strategy.

This role is perfect for you if you are confident using a range of digital marketing skills including using social media channels to run paid campaigns, optimise adverts and generate leads, as well as have a detailed understanding of the marketing communication mix – understanding the right media to reach particular audiences.

It is an exciting time to join the team as we develop our approach to our new name and brand, with some exciting opportunities to work on high profile activity as we head towards our 50th anniversary in 2026.

Note on location: this role can be flexible and based out of any major King's Trust centre.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Marketing Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of a Marketing Manager! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

The role of Stewardship Officer within the Charity is key to helping patients, families and staff at our hospitals, by supporting the generous fundraisers and donors who raise money for the Charity.

The Stewardship Officer will work closely with other members of the hospital charity, in particular other Stewardship Officers and the Stewardship Manager, providing administrative and stewardship support to our donors and fundraisers and the Charity overall.

Working as part of a team, the post holder will have specific responsibility for accurate data inputting of donations onto our Raisers Edge database, Gift Aid claims, and correspondence with donors and fundraisers by letter, email, telephone and face-to-face.

The Stewardship Officer will be the first point of contact for many of our donors and fundraisers when they enquire about raising money for the Charity.

The Stewardship Officer will help them throughout their journey, providing fundraising materials, answering questions and receiving their fundraising amounts, often taking part in a photo opportunity within the hospital.

Whilst predominantly office based, the Stewardship Officer will have opportunities to support events put on by the Charity and its supporters, and will have the opportunity to learn about stewardship, fundraising and events.

This role would suit someone with experience of working in a customer facing environment.

The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events. 

Main duties of the job

This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.

Key duties: 

- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care 

 - Manage post and charity office filing system and the banking and thanking process 

- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving

- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity

- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions

- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques

- Support all fundraising activity and represent the charity at events

- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications 

- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors

- Send donation reports to the charity team

- Make suggestions on how to improve supporter care and implement these ideas

- To recruit and manage office based volunteers

About the organisation 

We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.

Our Commitment to Diversity & Inclusion

We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.

Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post. 

Position type: Full time, Permanent - 37.5 hours per week. Flexible working will be considered. 

Responsible to: Senior Digital Marketing Manager

Direct reports: None

Location: Truro, Cornwall or Remote (UK only)

Role purpose:

Are you passionate about making a difference through digital marketing? Join us as a Digital Marketing Officer and play a pivotal role in growing engagement and donations from our supporters via digital channels, with a special focus on email marketing.

In this dynamic role, you’ll be responsible for crafting and executing an email marketing strategy, improving audience segmentation, planning and implementing email journeys, and analysing results to drive continuous improvement.

During peak times, you’ll also support our digital team with creating compelling content for our website, social media channels, and paid advertising campaigns.

You’ll be part of a friendly and ambitious team, helping to make ShelterBox a global name. This role is full of variety, working with different teams within the organisation to promote best practice and upskill colleagues across the department.

Who we’re looking for:

We are seeking a results-driven, proactive self-starter with at least 2 years of experience in digital marketing, particularly email marketing. The ideal candidate will have:

· A talent for creating engaging content and a keen eye for detail.

· Strong copywriting skills with the ability to adapt tone and style for different audiences.

· A focus on outcomes, with a knack for inspiring supporters to take action.

· A good handle on data and analytics to continually improve the performance of your communications.

· An innovative mindset, staying ahead of trends to engage audiences and test new approaches.

· An interest in the world of international development.

This is a fantastic opportunity to get behind the scenes of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter. If you’re ready to make a real impact, we’d love to hear from you!

Duties will include but not be limited to:

Strategy and planning

· Own and deliver a plan to ensure our email campaigns increase engagement, income and email penetration rates

· Develop automated email journeys, working with Fundraising teams to improve the wider supporter journey as well as seeing how events like birthdays and donation anniversaries can increase engagement and loyalty

· Focus on innovation with a willingness experiment and test new trends to increase audience reach and engagement  

· Update and plan the email calendar

Delivering and improving campaigns and projects

· Oversee the implementation of a new email programme, providing advice to the Fundraising teams on best practice and how to get best results

· Collaborate with our Fundraising teams to produce email nurturing campaigns for each of our segments and create tactical emails to move supporters up the engagement ladder

· Assist with segmentation and maintaining the health of our database. As we work towards automating our processes, this may include manual handling of data from time to time.

· Drive lead generation to develop an ‘engagement-first’ audience and build a prospect pool for fundraising activity. This includes coming up with creative ideas for lead generation activities, planning and executing campaigns, and optimising points of conversion for email signs ups. 

· Play an active role in our move to a new email marketing platform and CRM

· Develop a loyalty programme with exclusive content for highly engaged email subscribers

· Ensure email marketing aligns with other marketing channels and campaigns support the Digital team with compelling digital content for the website, social media and paid advertising channels as needed.

Analysis and reporting

· Build an email testing plan and share learnings with the Digital team, wider department and with International teams

· Analyse the effectiveness of our emails using inbuilt analytics, CRM reporting and tools like Google Analytics

· Share insights, findings and best practice across the department and with International teams to ensure people understand what is working well and how this can improve their areas of work

Training and supporting others

Provide training for fundraising colleagues, helping to develop their digital marketing skills, with a focus on email marketing. Share best practices, insights and advice with fundraising teams, being a source of support for them with their email marketing activities in the UK and our smaller affiliates.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

We are hugely excited to be working with Starlight Children’s Foundation to find their next Philanthropy Events Manager.

In this role, you’ll play a pivotal role in Starlight’s fundraising strategy, creating unforgettable events that connect donors to the heart of their mission. Working closely with the Head of Philanthropy & Events, you’ll lead on planning and executing strategic events, designed to maximise impact and income while providing exceptional guest experiences. This includes the bi-annual Blenheim Ball, which raises over £1 million.

You’ll be an experienced fundraiser with a talent for creating meaningful connections and a natural flair for managing events. Proactive and organized, you thrive on juggling multiple projects and enjoy working both independently and with senior stakeholders.

This is a unique opportunity to grow your career in a supportive environment that encourages creativity, resilience, and impact-driven work. Starlight Children’s Foundation boasts a small, ambitious team and are looking for someone who is excited to take on new challenges.

To be successful as the Philanthropy Events Manager, you will need: 

• Significant experience of high-quality, inspiring philanthropy events, including working with event committees and senior volunteers
• Strong understanding of creating and developing high standards of supporter care and effective stewardship for donors

• Experience of managing event income and expenditure budgets, as well as income forecasting  
• Strong organisational skills to handle multiple projects at once, set priorities, and meet deadlines in a dynamic environment

Salary: £40,000 - £45,000
Contract: Full time

Location: London (hybrid working)

Deadline: Thurs 21 November

If you would like to have an informal discussion, please call Heather on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

Age UK is currently recruiting for an exciting new position within the charity, Head of Advice & Support Services on a 12 month fixed-term basis. This role is responsible for the delivery of our National Advice Line and Connect & Support Services. These vital services support our new strategic ambition of tackling poverty and reducing inequalities in older people through the successful delivery of information, advice and accessibility of benefits older people are entitled to.

The successful incumbent will oversee 70+ FTE colleagues, who respond to over 200,000 enquiries per year from older people and their families and carers across the nation, and will manage a £2+ million budget annually. If you have been in a strategic leadership position overseeing a Helpline, Advice or Information service, please review the job description below for a more exhaustive list of responsibilities and apply.

This role can be based at our offices in Blackpool, Devon (Ashburton) or London with hybrid working arrangements where colleagues split time between the office and home working. Travel and overnight stays will be required to regularly attend other offices and our local Age UK network partners who are based across the nation. This will be approximately 4-6 times per month.

Age UK internal grade (4N / 4L).

Must haves:

* Leadership experience at a senior level (senior manager / head of department equivalent).
* Extensive understanding of and significant experience managing large-scale information, advice and helpline services (large team and/or large geographical area; answering 20,000+ enquiries per year), which included supporting individuals with at least one of welfare benefits, housing, or health and social care issues.
* Significant experience managing large budgets (£1m+ per year), contract/grant management (£100k+), and contract & budget reporting.
* Experience delivering services in compliance with an externally audited or assessed quality standard (e.g. Advice Quality Standard).
* Expert knowledge and understanding of safeguarding, and the processes and procedures that support the delivery of safe services at scale. Experience of taking decisions that balance service user confidentiality with risk of serious harm.
* Knowledge and experience of measuring, evaluating, and demonstrating impact.
* A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams).
* Excellent communication skills and experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions and specialities in large organisations.
* Experience leading and delivering large, complex change programmes (including service design, technology, people etc.)
* Experience of involving volunteers in service delivery

Great to haves:
* Experience of working in charities and/or a federated structure
* Understanding of the policy and fundraising landscape for information, advice, and support services
* Knowledge and experience of technology change/improvement programmes, and using digital platforms and technology to deliver and support the efficient and effective delivery of services at scale.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

At Help for Heroes, we help the Armed Forces community live well after service. Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Individual Giving Officer - (Digital Mobilisation) to join our team n a part-time basis, working 21 hours per week across 3 days. Ideally, these hours will include Tuesdays.

Please see below for more information on what just might be your future role.

About You

Do you have experience in delivering digital mobilisation campaigns? Engaging with supporters on supporter journeys via emails? Or converting digital leads into cash donors, regular givers, or lottery players, whilst also engaging them with advocacy or campaigning actions.

Are you passionate about mobilising supporters and maximising their loyalty through multi-channel supporter campaigns? Are you eager to create automated supporter journeys via email?

Do you understand Individual Giving audiences and their motivations for giving and want to be involved in this exciting new Individual Giving programme you can be proud of?

You love a challenge, are passionate and motivated, and want the chance to make a massive difference at an amazing charity.

We are open to experience outside of the charity sector, having experience in project management and/or marketing, including reporting on activity, would be beneficial to this role.

About the Role

This role will be pivotal in growing the Help for Heroes email supporter base driving income and engagement from different audiences. It’s an exciting chance to be a part of a rapidly growing Individual Giving programme, to working with internal and external stakeholders to produce digital campaigns with advocacy and campaigning at the heart of what you do.

You will be involved in recruiting, engaging and converting the supporter community across digital channels, predominantly via email and DotDigital. It is key advanced engaging supporter journeys via email, following and creating automation journeys whilst also coming up with creative ideas for execution. Motivating supporters to engage with the charity, whether by signing our latest petition, donating, or signing up to become a regular giver.

Additionally, you’ll be able to report and analyse on all elements of our digital mobilisation campaigns, reacting to audience and sector insight to optimise our supporter journey.

About the Team

You’ll be joining the wider Commercial /Fundraising Directorate, who are focused on driving income for Help for Heroes. And you’ll be working directly in the Individual Giving team, a quickly growing team within the Directorate. Help for Heroes has supported more than 30,000 people since 2007, and you can be a part of making such an incredible difference every day.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

The Fulfilment and Support Lead plays a vital role within the Fundraising Team, ensuring the seamless delivery of operational requirements for fundraising products from start to finish.

You will collaborate with internal teams and external suppliers to implement solutions aimed at maximizing fundraising income. You will ensure that end-to-end processes for these products are compliant, well-documented, and regularly reviewed. Acting as the key point of contact for fulfilment expertise, you will support fundraisers in selecting the best solutions for their products and budgets. Additionally, you will oversee the smooth execution of processes, ensuring that supporters have an exceptional experience across all channels.

Main responsibilities:
- Oversee the end-to-end operational delivery of fundraising products, leading on the sign-off of solutions, managing external suppliers, and ensuring rigorous user acceptance testing to maintain high standards.
- Manage key relationships with external suppliers (e.g., fulfilment houses, Royal Mail) to ensure seamless support for the delivery of fundraising products, with a focus on accurate demand and supply planning.
- Design, deliver, and evaluate operational processes required for the successful delivery of fundraising products, ensuring that all activities meet business requirements and established processes are followed.
- Proactively identify and implement process improvement opportunities to enhance efficiency and effectiveness, while keeping supporter experience and satisfaction at the forefront.
- Ensure the timely, on-budget, and accurate operational delivery of fundraising products by coordinating with internal teams and managing external suppliers.
- Manage the Fulfilment and Support Coordinators and Fulfilment Support Officers, fostering professional development and ensuring strong performance across the team.
- Manage purchase orders (POs) and detailed expenditure records, ensuring accurate tracking, monitoring of expenses, and correct information for external suppliers to facilitate accurate invoice processing.

Key Criteria:
- Experience working with fulfilment houses to deliver complex campaigns and stock management and/or significant experience working with and managing large-scale external suppliers
- Excellent project management skills and the ability to deliver complex projects on schedule and within budget.
- Excellent supplier management and negotiation skills, confident and willing to push back for the best interests of your audience.
- The ability to use initiative and work with minimal supervision in a complex organisation.
- The ability to translate reports and data into actionable insights, to help influence strategic fundraising decisions
- Strong experience in people management and leading teams to success.
- Focus on operational excellence, process efficiency, and continuous improvement.

Please see the full job description .

Salary: £35,530 - 39,474 depending on experience
Contract: Permanent, full-time (35 hours per week)
Based: Edinburgh or commutable distance. You will be required to commute to our Edinburgh offices at least 2 days a week.

Application & Interview Process

- As part of your online application, you will be asked for a CV and cover letter. Please review both the advert and job description and outline your most relevant skills, experience, and knowledge for the role.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.