Fundraising Manager Jobs in Ilford, Greater London

Harris Hill are delighted to be working with a wonderful children’s charity to recruit for the Special Events Fundraiser in order to manage high-level fundraising events from conception through execution, ensuring flawless delivery and maximizing income for the charity.

As a Special Events Fundraiser you will:

• Work closely with senior volunteers, corporate partners, and internal teams to build strong relationships, secure sponsorship, and ensure the success of each event.
• Lead on planning, project management, and delivery of large-scale fundraising events
• Build and maintain relationships with key stakeholders, including senior volunteers and event sponsors
• Work with colleagues across the charity to maximise fundraising opportunities and drive income
• Develop creative and engaging event materials, adding innovation to  events
• Manage supplier relationships, ensuring cost-effective outcomes

To be successful, you must have experience:

• Proven experience in delivering large-scale events with creativity and innovation
• Exceptional relationship-building skills, with the ability to manage senior stakeholders and volunteers
• Strong project management and organisational skills, with the ability to prioritize tasks and meet tight deadlines
• Experience working in customer-focused roles (e.g. fundraising, sales, or marketing)
• Excellent communication and negotiation skills
• Experience in budget management, with a track record of meeting financial targets
• Proficiency in Windows-based software (Word, Excel, etc.)

Salary: £31,703 - £34,851 inc. LW per annum

Contract type:Full-time, permanent

Location-  London, hybrid working with 1 day a week in the office

 Closing date: ASAP

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Community Fundraiser – East Anglia

Brain Tumour Research is looking for a Community Fundraiser to provide support, and to help our donors and supporters fundraise, building connections to ensure a lifetime relationship between the charity and individual.

Position: Community Fundraiser – East Anglia
Location: Home based, Essex, Suffolk and Norfolk
Salary: Circa £28,500 pa
Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum , excluding UK Public Holidays, access to an Employee Assistance Programme and option to join our healthcare scheme.

About the Role

This is a fantastic opportunity for an individual who wants to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK.

As Community Fundraiser for East Anglia, you will help deliver our strategic plans and objectives, by generating and growing income through community fundraising activities. Our community fundraisers also help raise awareness by engaging people with our work, and recruiting and supporting the fundraising of individuals, challenge event participants, our Fundraising Groups and Charity of the Year partnerships. 

About You

If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you.

Do you have:

• Experience in community fundraising, donor management and stewardship
• Good communication skills, with the ability to converse sensitively and empathetically
• Excellent time management skills; able to work proactively unsupervised and use own initiative
• Experience working to and meeting targets
• A high level of empathy for our cause

About Brain Tumour Research

Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

We are invested in our employees and are proud to be accredited by Investors in People.

Closing Date: 16th November 2024
First Interviews: Week commencing 18th November 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also have in experience in, or be looking for a career in: Fundraising, Donor Engagement, Community Events Coordinator, Public Relations, Trusts and Foundations, Fundraising Coordinator, Volunteer Coordinator, Fundraising Officer, Fundraising Executive

No agencies please.

Every two hours, someone is paralysed by spinal cord injury. Aspire is a national charity providing practical support to ensure all those affected can move from injury to independence.

Aspire is seeking an experienced Event Manager for its flagship Aspire Channel Swim event during a maternity cover period. The Aspire Channel Swim was launched in 1999 and was one of the first mass participation swim events in the UK. The role represents a fantastic opportunity for a marketing and events professional who is passionate about making a difference while showcasing their skills in managing large-scale fundraising events.

We are looking for someone to oversee the planning, execution, and marketing of the event, ensuring smooth delivery and participant engagement. You will have the right skills to create and implement an engaging marketing strategy to drive awareness and participation across the UK, with a focus on digital and social platforms. The successful candidate will be expected to build and manage relationships with key stakeholders, including leisure service providers, JustGiving, and external agencies to enhance event success. Most importantly, they need to motivate participants to engage with the event and become active and enthusiastic fundraisers.

This is a hybrid role, and the frequency of visits to Aspire's offices is negotiable. This as a 21 hour a week role, hours can be split over the week or 3 full days.

Aspire is seeking an experienced Event Manager for its flagship Aspire Channel Swim event during a maternity cover period.

REF-217 266

Be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Do you have Individual Giving experience, particularly in supporter stewardship and retention? If so, Sue Ryder has a fantastic opportunity to be our new Individual Giving Officer.

Reporting to the Individual Giving Manager, you will work as part of the Individual Giving Team, stewarding existing supporters and maximising income across a variety of direct marketing campaigns and activities, including: direct mail, email, digital, telephone campaigns, and the national fundraising Lottery.

The successful candidate will be expected to attend our Euston office once a week, although there is some flexibility around this for the right candidate.

Key Knowledge and Experience

• Experience of Individual Giving fundraising or transferable experience.
• Experience of developing compelling marketing materials and copy for print, web and social media.
• Strong knowledge of Microsoft Office packages with advanced Excel experience.
• Experience of supporter stewardship and retention.
• Experience of managing external agency relationships.
• Experience of working with databases (Raisers Edge experience preferable).

Key Responsibilities:

• Planning and delivery of multi-channel direct, telemarketing and digital marketing campaigns; to include briefing in new products, managing timings, campaign budgets, collating feedback and approval from key stakeholders, liaising with suppliers and ensuring materials are compliant and on-brand
• Work with the Individual Giving Retention Manager to forecast income and expenditure for campaigns and ensure spend remains within budget.
• Manage all aspects of effective and inspiring supporter journeys. Reviewing data, cancellations and implementing communications to reduce attrition accordingly
• Responsible for retention telemarketing campaigns, including delivery of fundraiser training, campaign briefing, day-to-day agency management and overseeing compliance

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- EAP support scheme
- Staff discount with thousands of retailers
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.

Closing date: 5 November 2024
Interview date: 13 November 2024

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage.

If you want more than just a job, we want you.

Join the team and be there when it matters.

Harris Hill is working with a national children's charity, who are seeking an interim Events Fundraiser ASAP until July 2025.

This is a hybrid role paying £28,337 to £31485, plus £3366 pa London weighting. The requirement to be in the office is 1 day per week.

Job Purpose
To contribute to the Fundraising department’s purpose of maximising income from
potential and current supporters through project managing specific events (including
securing sponsorship), and providing committee support
To work effectively with other departments in fundraising and other functions within
the organisation to maximise income for children
To build excellent relationships with supporters, and key stakeholders who
take responsibility for delivering income through high level fundraising events
To ensure our events are delivered to a consistently high standard, and bring in new,
innovative ideas so we remain competitive in the sector

Experience:

Experience and knowledge of event management, specifically with a track record of
successfully delivering large scale events by applying creativity and innovation
Excellent ability to establish, develop and maintain relationships with a wide variety of
stakeholders
Strong organisational and project management skills with the ability to organise and
plan own work with conflicting deadlines
Well-developed experience of working with other teams to maximise positive results
for the organisation
Excellent ability to successfully influence and negotiate with others
Excellent communication skills to present information in a clear, persuasive, and
inspiring way for a range of audiences
Experience of success in a customer focused environment, such as fundraising, sales
or marketing
Experience of success in developing and delivering fundraising events and activity

Track record of demonstrating initiative and creativity to achieve desired outcomes

if you would like to find out more, please apply for further details. 

In this multifaceted role, you'll be responsible for both content creation and supporting unpaid Carers to become digitally connected. You will manage and create engaging content for our social media platforms and website as well as maintain the charity’s website, ensuring it stays updated, accessible, and reflective of our mission. 

You will conduct digital assessments for Carers to determine their needs—whether they require devices, internet access, or digital skills training and provide 1:1 support to help Carers navigate the digital world with confidence. 

Additionally, you will lead group training sessions on topics such as basic digital skills, using online services, and staying safe online. 

We are recruiting for a Philanthropy Manager - Trusts to join our team in London; the scope on this job involves….

Job Title: Philanthropy Manager - Trusts

Location: London/Hybrid
Salary: £42,444 per annum
Contract type: Permanent, Full-time

Hours: 37.5

Join Refuge as our Philanthropy Manager – Trusts. Led by the Head of Philanthropy, the Philanthropy team are an experienced and collaborative team of fundraisers, passionate about Refuge’s work and core values. Working in a small team, we take a collaborative approach to work across trusts, philanthropy and corporate partnerships, supporting one another to achieve success.

With a loyal and established portfolio in place, you will inspire, engage and deepen connections with trusts and foundations, taking a relationship-based approach across predominantly family trusts to an annual target of just over £1m.

You’ll have experience of managing a portfolio of 5 and 6-figure philanthropists, delivering on exceptional stewardship plans and building relationships with new supporters. You will be comfortable strategizing and leading on trust fundraising at Refuge with the support of the Head of Philanthropy, an experienced Senior Executive and Senior Prospect Researcher. This role will suit you if you are adept at spotting opportunities and thrive on creative and authentic partnerships. From the National Domestic Abuse helpline, new refuge properties and our unique team tackling abuse via technology, we have plenty of opportunities. We work flexibly with high trust, so come and join our fabulous feminist workforce!

For further information, including a full job description, please see the downloadable job information pack at the top of the page.

To apply, click on the ‘Apply Now’ button and submit your application by 9am on Wednesday 6 November 2024. First round of interviews will be held remotely on 13 and 14 November 2024.

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are looking for an experienced grant manager who is passionate about the environment and trees to join us as Grant and Funder Compliance Manager!

This is a new role for the organisation in response to our growing grant income and complex programming and impact. Developing and managing a grant management function, you will meet and exceed funder requirements and expectations, helping to build income to grow urban forests and combat the effects of climate change. Come get your hands dirty on planting days and join us!

ABOUT TREES FOR CITIES

Trees for Cities is an ambitious, far-reaching organisation.

Trees for Cities is the only charity working on a national and international scale to improve people's lives by planting trees in cities. In a world facing unprecedented threats from climate change, loss of biodiversity and disconnection from nature, our work has never been more urgent or important.

We engage local communities to cultivate lasting change in their neighbourhoods with urban trees, whether it’s creating healthier environments, keeping our cities cool, protecting from flooding or getting people involved in nature.

We have been in existence for nearly 30 years, engaging communities to plant, protect and promote urban trees in parks, streets, schools and housing estates across the UK and around the world. Through our work, we deliver local impact on a national and global scale, strengthening urban communities through volunteering opportunities and helping to enable and inspire a new generation to plant and protect urban trees. The charity has seen significant organisational growth and development in recent years, including a new senior leadership team to boost capacity and lead a growing organisation.

WHO WE ARE LOOKING FOR

With experience in managing complex grants and delivering compelling, quality funder reports, you will ensure we meet and exceed donor requirements and expectations. Your organisation skills will enable you to manage and deliver funder requirements in line with accounting, fundraising and legal best practice. This role will work closely with the Fundraising Director and sits within the Fundraising Department.

The Head of Corporate Partnerships will lead our corporate partnerships team to achieve ambitious income (£2.5m in 2024-25 financial year) and strategic value targets for the organisation to grow urban forests and combat the effects of climate change. We are a rapidly growing and developing organisation that suits ambitious, dedicated and passionate staff.

The Fundraising team has delivered consistent, significant income growth this strategic period – and more is needed to address the increasing need for urban trees. We now look forward to our next strategy in 2025 for even more ambitious plans – join us!

Trees for Cities is committed to the principles of equal opportunity. We value diversity and are committed to promoting diversity within the workplace. We aim to ensure that our employees achieve their full potential and that all employment decisions, including recruitment, are taken without reference to irrelevant or discriminatory criteria. A full copy of our Equal Opportunities Policy can be provided on request.

HOW TO APPLY

Please visit our website to view the full job description. To apply, please send your CV and supporting statement (no more than 2 sides of A4) outlining why you are interested in the role and your fit with the Person Specification with the subject heading ‘Grant and Funding Compliance Manager’.

Please note we are unable to provide visa sponsorship for this role, you must therefore have a valid right to work in the UK to apply.

Deadline to apply: 23rd October 2024

Interviews are scheduled for 29th October 2024

If you are shortlisted for an interview, you will normally be contacted within two weeks after applying. If you do not hear from us within this period then you should assume that on this occasion you have not been selected for an interview.

Trees for Cities is the first UK environmental organisation to have been awarded social value certification. Trees for Cities is an equal opportunities employer. Registered Charity No: 1032154.

Previous applicants need not reapply. No Agencies Please.

The Talent Set are delighted to partner with Dementia UK to recruit a Corporate Partnerships Manager on a fixed term basis until January 2026. 
 
Salary: £43,000-£46,000 per annum 
Contract: 14 month Fixed Term Contract 
Working Pattern: Hybrid working, with 1 day per week in London 
 
This role will play a key role in a hugely successful partnerships team, managing a portfolio of diverse Charity of the Year, grant giving, strategic and commercial relationships to build sustainable, strategic relationships. Key duties include: 

• Managing a mixed portfolio of engaged corporate partners, ensuring that agreed targets and objectives are met and exceeded.
• Working seamlessly across the Partnerships and wider fundraising team to strengthen Dementia UK’s partnership offering in terms of partnership delivery, supporting renewals and the new business and onboarding process.

• Line managing a Corporate Partnerships Executive and acting as a leader within the Corporate Partnerships management team.

• Take an active role in promoting and implementing Dementia UK’s ‘Dementia at Work’ offering, supporting partners to access appropriate care and guidance for their employees and customers.

We’re looking for the following skills and experience: 

• Experience of managing 6 figure corporate partnerships in a charitable setting 

• Experience of working with a wide range of stakeholders within a company, and ideally with experience of encouraging fundraising participation and involvement at all levels.

• Experience of preparing engaging proposals, reports and other written documents. 

• Experience of developing detailed partnership plans. 

• Experience of managing, influencing and negotiating with senior stakeholders. 

 
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application. 
 
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Summary

The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK. With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on delivering Diabetes UK's corporate partnerships programme, working with a broad range of significant partners including Slimming World, Abbott and our award winning Tesco health partnership.

Leading a team you will implement robust account plans to maximise value generation from existing partnerships to support the achievement of shared strategic goals and work with the wider philanthropy and partnerships team to develop appropriate stewardship and engagement plans, communications and materials to retain and uplift partners support. This is an exciting time to join the charity as we look to strengthen and grow our partnerships in support of our breakthrough programmes of work.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
• 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

In this role you will:

• Lead on strategic partnerships development overall for Diabetes UK, working closely with internal and external stakeholders to deliver against partnership goals and deliver sustained income growth year on year
• Account manage a small number of key strategic partnerships for Diabetes UK
• Work with the team to ensure that partnership best practice is upheld, ensuring that governance frameworks maximise value from strategic partnerships and help with risk management and mitigation
• Work closely with our leadership team to maximise value from partnerships and develop existing and new senior volunteer relationships to help with partnership development
• Be externally focused, networking on a regular basis with current and potential funders, maintaining excellent knowledge of key business sectors
• Be responsible for motivating a team and actively engaging with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.
  

Ideal Candidate

To be an excellent Senior Corporate Partnerships Account Manager you will need:

• Previous experience in a corporate account management role developing and retaining significant corporate and commercial partnerships through effective and confident relationship building within large and complex organisations.
• Demonstrable knowledge of the principles of charity/corporate partnerships and adept at problem solving and identifying creative solutions
• Excellent communicator and relationship builder with a positive attitude, highly organised and capable of managing a diverse workload
• Line management experience and an ability to develop constructive relationships cross organisationally to develop new and exciting funding propositions
• Excellent negotiation, compliance, contracting, and influencing skills with a proven ability to grow existing partnerships
  

A little bit about the role 

This role will be closing at 12pm on Thursday 14 November.

This role will sit within the Fellowship team, within the wider external relations directorate, and be managed by the Fellowship and engagement lead, supported by our chief social worker and a steering group of staff and trustees. This will ensure that we are connecting fellows – social workers who have completed one of Frontline’s programmes – to our young people’s work. The postholder will also have strong links with our communications and fundraising teams, which also sit within the external relations directorate.

The postholder will shape and grow all our work with and for young people with experience of social work, ensuring all involved have a positive experience. Our goal is to improve social work by listening to the needs of children and young people with lived experience. By involving them in all aspects of our work, we can make social work more effective and responsive for vulnerable children and families across England

We are seeking a dedicated professional who excels in youth-centred social work, with hands-on experience supporting young people aged 14-25. You will understand the unique challenges they face, especially those with care experience, and have insight into relevant social care policies. Working collaboratively with senior leadership, you will support inclusive, cohesive programme delivery.

The successful candidate will be an effective communicator and strategic relationship builder who prioritises youth voices and partnership. Skilled in managing complex workloads and securing funding, you will also bring a strong commitment to diversity, equity, and using technology to enhance impact.

Some key responsibilities include:

• Bringing individuals with care and social work experience together, helping them to have a bigger influence on Frontline's mission to create social change for vulnerable children without a safe and stable home.
• Leading and growing the young people’s advisory board, recruiting and inducting new members.
• Developing a programme of activities for the young people’s advisory board and other experts by experience which includes quarterly meetings, day sessions and residentials each year.
• Collaborating with the Fellowship team to aid the development of future opportunities available fellows, using insights, voices and experiences from young people directly.
• Developing a mentoring programme for all of Frontline’s experts by experience through our Fellowship.

Please see job pack for full list of role responsibilities

A little bit about you 

This role will suit an experienced leader who is passionate about empowering young people with lived experience and integrating their perspectives into impactful social work. The hiring panel will be looking for candidates who demonstrate a deep commitment to inclusive leadership, strong coordination skills across diverse teams, and a proven ability to build meaningful engagement with young people and stakeholders.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities. Please let us know how we can make the recruitment process more accessible for you .

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

If you would like to find out more about the role, please contact Jackie Sanders, External Relations Director, contact details can be found in the job pack.

About The Role
Closing date: 7th Nov
Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
This is a fantastic opportunity to join an ambitious and thriving Major Donor Team at a time of great hope and expectation in the field of dementia.
You will be responsible for developing and implementing a new programme of donor engagement, propositions, and stewardship for a highly valuable and important segment of our Major Donor audience.
Focused on individuals with capacity to make annual donations between £5,000 and £50,000, you will drive the creation of a new giving club with the aim to establish vital new relationships, drive retention and grow income. Working closely with the wider Philanthropy and Prospect Development Team, you will also support the identification of new high value relationships and opportunities.   
In this role you will lead the delivery and implementation of a new high value giving club. Develop new propositions, communications, and engagements to retain and grow income. You will support the identification and solicitation of new high value supporters and implement processes and ways of working to enhance the efficiency and effectiveness of our Major Donor programme.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction.  This is a wonderful achievement and we're incredibly proud, as this is a fantastic testament to all the people who make up Alzheimer’s Society.
About you

- You are a skilled and experienced fundraiser, with a track record of success building relationships and managing fundraising propositions with a high value audience.
- You are confident managing and analysing data and skilled at delivering strategic marketing and communications.
- You have strong project management experience, a strategic thinker and confident building relationships with donors and stakeholders internally and externally.
- You are a skilled fundraiser with experience of managing high value relationships.
- An exceptional communicator who is confident leading a project from ideation through to completion.
- You are experienced in copy writing, developing donor propositions and stewardship.
- You are experienced in business development, strategy, data and analysis.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.

As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.

The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.

The successful candidate will work across a variety of responsibilities which include but are not limited to: 

• Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
• Research, plan and implement improvements to CRM, ticketing and other relevant systems
• Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
• Supplier management
• Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
• Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
• Support system integration and contribute to the development of Southbank Centre’s information architecture
• Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice

To learn more about the role please download the Job Description from our career page.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all.  We pride ourselves in building a supportive environment to enable the development of our staff. 

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

Our Artistic Mission

The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities. 
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:

• A min 5%  employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Hybrid working model (3 days office working, 2 days from home)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting.

At Refugee Action Kingston (RAK) we're dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a comprehensive range of services including welfare support, immigration and legal advice, education, counselling, and career guidance.  

RAK employs 15 staff and currently has nearly 200 volunteers. In 2023/24 more than 2,000 people benefited from our services: 

• 1,171 clients accessed advice and advocacy services, including immigration advice 

• 305 clients attended our ESOL classes 

• 250 children, young people and families benefited from our after-school and family support services 

• 61 people were supported by our counselling team 

What we can offer you 

• Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year

• A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards 

• A collaborative approach to meeting fundraising targets, working with our new Fundraiser and our Partnership and Digital Marketing Coordinator 

• Flexible and hybrid working 

• A committed community in south west London that supports RAK through volunteering, sharing information about our work, and donations

• Real potential for growth and a clear and deliverable strategy already in place 

Our values  

• Empathy: we put ourselves in the shoes of those we work with.  

• Enterprise: we're innovative and resourceful in our approach to supporting refugees and people seeking asylum.  

• Empowerment: we strive to empower our clients, helping them achieve their aspirations.  

Role Overview

Location: We have an office in Kingston Upon Thames, greater London. Flexible and hybrid working is offered to all staff. 

Hours: 35 hours per week (including paid half-hour lunch break) 

Salary: £55,000 to £60,000 per annum permanent

Leave: 26 days per annum plus bank holidays 

Responsible to: Chair of trustees 

As the CEO of Refugee Action Kingston, you'll lead our organisation in supporting refugees and people seeking asylum in south west London to lead fulfilled and independent lives. Your responsibilities will include:  

Strategic leadership  

• Developing and implementing annual plans aligned with our strategy, in collaboration with the Board of Trustees, to achieve desired outcomes.  

• Maintaining efficient systems for the charity's operations, ensuring good governance and financial sustainability.  

• Overseeing all aspects of organisational management including finances, resources, services, and communications, in cooperation with trustees.  

 
Governance and organisational management  

• Working closely with trustees to direct and deliver RAK's objectives according to the charity's strategy.  

• Leading and supporting the RAK team to fulfil objectives, emphasising client needs, monitoring outcomes, and integrating learning into operations.  

• Ensuring compliance with governance requirements, supporting board responsibilities, and contributing to trustee meetings and reporting.  

 
Financial management and human resources  

• Ensuring effective financial management, leading finance and project management teams to maintain controls, preparing reports, and managing spending within budget.  

• Developing organisational structure and processes for positive people and service management, adhering to legislation and quality standards.  

• Fostering a healthy working culture that encourages staff and volunteers to excel, contribute ideas, and embrace diversity.  

 Fundraising  

• Developing and executing RAK's fundraising strategy, exploring new avenues to diversify funding sources.  

• Collaborating with RAK’s fundraiser to cultivate relationships with funders, submitting funding bids, and providing reporting.  

• Focus on growing unrestricted funds to reduce reliance on grants.  

Advocacy and influencing  

• Cultivating strong relationships with stakeholders to amplify the impact of RAK's work.  

• Advocating for the needs of our clients to local authorities, healthcare providers, and other relevant agencies.  

• Maintaining an effective advice and advocacy service, meeting quality standards (AQS & OISC) and regulatory requirements.  

 General duties  

• Undertaking any other related duties as required and appropriate to the role.  

Person specification  
Essential criteria  

1. Leadership and change management: proven track record of leading client-focused services, driving strategic development, and managing change effectively.  
2. Project and programme management: experience in creating and delivering complex projects aligned with strategic objectives.  
3. Fundraising expertise: understanding of fundraising importance in the charitable sector, with a history of successful and innovative fundraising initiatives.  
4. Digital proficiency: ability to harness digital tools so that roles are carried out efficiently and competently.  
5. Financial management: track record of managing budgets and contracts effectively.  
6. Analytical skills: experience in complex report writing and data analysis.  
7. Cultural awareness and commitment to EDI: a track record in promoting equality, diversity and inclusion, specifically in the context of working with refugees and people seeking asylum.  
8. Team leadership: excellent people skills, with the ability to empower and motivate staff and volunteers to operate effectively.  
9. Partnership building: strong ability to build partnerships, manage coalitions, and maintain positive relationships with stakeholders.  
10. Communication skills: excellent communication and persuasion skills, including experience in public speaking.  
11. Governance knowledge: understanding of governance principles in the voluntary or public sector.  
12. Safeguarding: experience in leading on safeguarding and health and safety.  

Desirable Criteria  

1. Asylum system knowledge: lived experience related to displacement and migration is highly desirable together with an understanding of the asylum system.  
2. Policy and advocacy: experience in asylum-related policy or advocacy work.  
3. Commercial awareness: experience in negotiating with statutory, local, or voluntary organisations/authorities.  

Our workplace 

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.

RAK is an equal opportunities employer.  We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities. 
 
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please get in touch via the contact details on our website. 
 
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

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