Financial Manager Jobs

We are looking for a part-time administrator to provide efficient and effective administrative support to the busy Treasury Office team. Duties include general office administration such as diary management, taking occasional minutes, ordering office supplies, posting merchandise orders and responding to queries received.  There will be a requirement to occasionally work in the evenings and at weekends for which overtime/TOIL will be paid.

What we need:

We need an experienced administrator with effective communications skills, a high standard of IT literacy and excellent attention to detail.  You should have proven experience of minute taking and financial reconciliation. Previous experience of working in a membership organisation is desirable.

About us:

Treasury Office is responsible for student admissions to the Inn; management of the Inn’s membership records; the Inn’s diary; the organisation of professional and social events; management of our publications, conservation of the Inn’s collection of paintings and silver and maintenance of the interior of the Treasury Building.

What we offer:

Salary is £15,000 (FTE £25,000) per annum, a generous non-contributory pension benefit, free lunches at work when the Inn’s kitchens are open, a taxed daily luncheon allowance provided when they are closed, season ticket loan or Cycle to Work scheme after passing probation and 25 days’ annual leave.

How to Apply:

To apply, please go to our website to download further information about the job and an application form.

Then, to apply please send your completed application form by 14 January 2025. CVs are not accepted.

The Inn welcomes all applicants, especially those from under-represented groups to apply. Please also complete the equality monitoring form – link is on our website.

Please note that applicants need to demonstrate they have the right to live and work in the UK.

If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. 

Da'aro Youth Project is looking for a dedicated Office Administrator to help us provide essential support to unaccompanied asylum seekers and refugees from the Horn of Africa. In this key role, you’ll be a vital part of our dynamic team, ensuring smooth operations, managing records, and contributing to the growth of our programmes that empower young people across London. This is a unique opportunity to provide essential administrative expertise to an organisation that advocates for change and creates a welcoming environment for young refugees and asylum seekers in London. 

Job Title:             Enhanced Housing Officer

Location/s:       EGH, DGH and Providence House - London Borough of Tower Hamlets

Salary:       £27,352.00

Hours: Hours:   40 hours per week including weekends

Contract:           1 post - Permanent

PRHA’s Support Teams are seeking three enthusiastic Enhanced Housing Officers to work with our amazing residents.

Providence Row Housing Association has been helping homeless people in East London since 1860. We provide social housing along with excellent services that aim to support homeless people with complex needs and enable their recovery. We remain committed to our East London roots and currently serve the communities in Tower Hamlets, Hackney and the City of London.

Our Enhanced Housing Officers provide a housing service to hostel residents who find it difficult to maintain and sustain their accommodation. You will be working in partnership with a wide range of other services to ensure that our residents are motivated and supported through pre- and post- sign up, to claim benefits and grants, manage their accommodation, report repairs and complaints, access education, and develop financial skills.

Enhanced Housing Officers also conduct surveys of residents view and opinions, assist with audits and reporting on the service, help to ensure compliance with H&S regulation and best practice, and work with a Support Team which promotes person centred coproduced approaches.

You need to have experience of working with homeless people with complex needs, have a good understanding of housing management and Health and Safety regulation, be competent with computer systems, and comfortable completing regular performance reports. The Enhanced Housing Officers is a day shift based role with evening and weekend working. Depending on the service, you may also be required to do sleep-in shifts.

PRHA is seeking to increase diversity within our organisation. We would welcome interest from people with experience of homelessness, from a black or minority ethnic background and/or with a disability. 

Main areas of responsibility

For further details, please refer to the attached Job Description

Senior Finance Coordinator

Job title: Senior Finance Coordinator

Purpose: To manage the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of project related financial reports. 

Responsible to: Associate Director of Finance & Operations 

Responsible for: N/A 

Working with: All the departments 
Location: London Office or Amman Office, Hybrid with at least 2 days from office

Post: Full time

Period: Permanent 

Grade: 4.1

Salary: GBP 41,938 for London or JOD 29,500 based on location 

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

About this role 

We are seeking a highly skilled and detail-oriented Senior Finance Coordinator to join our finance team. The Senior Finance Coordinator will be responsible for managing the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of financial statements, restricted and unrestricted funds budgeting and reporting. The ideal candidate should have extensive experience in Project finance with USAID and other big donors, possess strong analytical skills, and have a solid understanding of charity accounting principles and regulations. If you possess the required qualifications and are ready to take on this challenging role, we encourage you to apply. 

Job Description 

Main Duties, Responsibilities and Accountabilities: 

• Maintain accurate and up-to-date financial records, including accounts payable, accounts receivable, general ledger, and bank reconciliations 

• Process and reconcile financial transactions, such as invoices, payments, and expense reports 

• Perform month-end and year-end closing procedures, including preparation and analysis of monthly management accounts

• Ensure compliance with accounting standards and regulations 

• With programme colleagues lead on budgeting and forecasting processes 

• Support programme teams with financial reporting 

• Monitor cash flow and provide management options Collaborate with external auditors during financial audits 

• With  Associate Director of Finance and Operations undertake internal programme audits 

• Provide support in payroll processing and employee expense reimbursements 

• Stay updated on changes in accounting regulations and best practices 

• Assist in implementing and improving accounting processes and systems 

Skills required:  

Essential skills  

• High level of experience in using QuickBooks, preferably QuickBooks Online and Excel 

• Posting journals and corrections of previous postings  

• Setting up recurring journals, both scheduled and unscheduled 

• Able to create / delete / close nominal account codes, classes and locations 

• Experience in project finance and ideally should have worked on USAID and other large-scale projects. 

• Able to input or amend budget information  

• Reconcile bank accounts and other nominal accounts  

• Make allocations including split allocations base on programme budgets 

• Download various reports from QuickBooks into Excel files  

• Able to analyse and present financial information to non-finance colleagues 

Accounting and Finance : 

• Ability to prepare up to Trial Balance Level (using Quick Books online)  

• Ability to provide all year-end financial reports to accountants/auditors to produce audited financial statements 

• Charity Accounting 

• Reconciliation of bank accounts and various nominal ledger accounts (e.g., payroll accounts including PAYE/NIC/Pensions, Accounts Payable/Receivable, depreciation, etc)  

• Understanding and ability to calculate and post journals relating to prepayments and accruals 

Other skills: 

• Excel, Word and Email. 

• Able to communicate effectively 

• Be collaborative and is a team player  

• Able to analyse to seek solutions for problems 

Preferred, but not essential skills:  

• Experience in foreign currency back accounts would be an advantage 

• Use of DEXT for automated input of purchases costs and expenses to QuickBooks 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (20th January 2025).

Location: London Office or Amman Office, Hybrid with at least days from office

Contract: Full-time

Salary: GBP 41,938 for London or JOD 29,500 based on location

Closing date: 20/01/2025

This role is an Account Management and New Business split and would suit someone with great communications skills, who is bursting with energy and creativity, and unafraid to try new approaches. We foster an environment where it is ok to make mistakes, be creative and try new things so that we can bring our prospects and partners the best opportunities to grow.

In this role you will:

• Build and manage a fast paced and highly effective new business pipeline for opportunities within a 25-150k threshold
• Prospect, engage, pitch and win new business opportunities with high value corporates at a partnership value between 25-150k
• Manage, steward and relationship build with our current partners to ensure partnership uplift
• Work with project teams to collate accurate reporting and impact data for the partnership accounts you manage and look for impact opportunities for your pipeline prospects
• Collaborate with teams across Carers Trust to build pitch decks, proposal toolkits and engagement tools for the corporate team to deliver to partners and prospects
• Work with the Corporate Manager and Head of Corporate to sell and scale our new employability offer to corporate prospects

Our ideal candidate:

• Will have a good track record of securing new business opportunities in a charity or sales role
• Will have experience in account managing relationships
• Strong interpersonal and pitch building skills
• Capacity to take initiative and identify opportunities
• Financial literacy sufficient to present project budgets and corporate partnership costings
• Self-motivation with enthusiasm for working flexibly as part of a team

Download the attached documents to find out more about the role and the perks for working at Carers Trust.

Job title Support Line Officer

Reporting to Support Line Leader

Location Remote

Hours 35 hours full time, part time job share considered

Salary £27-30k

We are seeking a remote-based Support Line Operator to join our small and friendly team, answering enquiries from kidney patients, families and carers by telephone, email and social media channels, driven to provide an excellent experience for every contact.

The Kidney Care UK Support Line provides practical information and non-medical advice for anyone affected by chronic kidney disease.

From Monday to Friday, 9am to 5pm, the Support Line is accessible by telephone, email and social media. We provide best in class information and support at the first point of contact, knowledgably responding to enquiries with care and compassion.

About you
 

We are seeking someone with experience of responding to incoming enquiries for a health or care patient support/charity helpline or patient support service.

Ability to deal professionally, calmly, and sympathetically with people affected by kidney disease.

You must have Excellent communication skills, able to engage and reassure by phone and in writing.

You will need to be confident using social media and MS Office for professional communications.

Interviewing on 19th and 20th February

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery. 

Warm Wales delivers a wide range of fuel poverty, sustainable energy and regeneration-based schemes.  The company was established by the National Grid in 2004 and became a Community Interest Company, the first in Wales, in early 2006.  Being a CIC means that our profits are reinvested in the communities in which we serve, making sure it’s those who require our help who benefit most.

We deliver a wide range of projects across Wales, working with partners in the public and private sectors to help provide homes with affordable warmth and to alleviate fuel poverty.

Regular dialogue with the Welsh Government allows us to provide challenge on plans and policies within the energy sector and position ourselves as leaders within the fields of energy efficiency and fuel poverty reduction across Wales.

Projects Director

Reports to CEO

Are you a dynamic collaborator with a passion for delivering impactful projects?  We are on the lookout for a Projects Director to oversee the management oof our projects and drive forward organisational improvement, prioritising efficiency.

As Projects Director, you will be responsible for multiple projects in different areas in Wales. Your role as a director may require regular travel to the North office to ensure support for managers and other employees and to maintain an understanding of each project's status.

Job Summary

The Projects Director is a pivotal leadership role responsible for overseeing the operational management of projects for the organisation.  

In this role, you will monitor project progress and outputs, ensuring high standards of delivery.

You will work to ensure organisational goals are met while fostering a positive and productive work environment.

Responsibilities:

Knowledge and understanding

• develop and maintain an awareness of rules and regulations e.g. Welsh Government, regulatory bodies and third sector organisations to ensure Warm Wales is delivering grant schemes effectively.

Project oversight

drive success across multiple projects at the same time, in different geographic locations involving a variety of employees and managers

• implement strategic plans that meet the organisation's goals and objectives using given resources.
• develop considered implementation plans for new projects
• track and manage project implementation, conducting regular reviews to ensure projects are accountable, accurate, and meet financial deliverables and obligations.
• analyse performance figures and forecast future activity levels and volumes accurately
• work with the Exec team to manage financial planning, budgeting, and resource allocation to ensure sustainability
• lead the team of 4 Project Managers, identifying opportunities for improvement and development
• provide comprehensive final reports and project closure when required.

Change management

• recommend changes as necessary to ensure projects are on schedule and producing satisfactory results
• develop effective ways to overcome challenges

Stakeholder management

• prepare presentations and reports as required for funders and the Board and Exec team
• cultivate relationships with key stakeholders including funding partners
• update stakeholders on project progress, changes from original plans, and existing or emerging risks
• produce appropriate and relevant documentation for all stakeholders
• represent Warm Wales at public events, meetings, and conferences to enhance the organisation’s visibility and reputation

Quality and Risk management

• compliance with contractual obligations, funder regulations, legal and regulatory requirements and internal policies
• ensure adherence to quality standards, working with the Quality Manager
• improve processes where feasible to drive best practice
• identify and manage risks to avoid delays or reputational damage

Requirements

In this role, you will demonstrate your ability to direct projects and understand expectations from all stakeholders. You will have:

• Proven experience in a senior leadership role within a non-profit or similar organisation.
• Ability to provide strong leadership and direction with a collaborative management style
• Relevant qualifications in project management, business administration, or a related field
• Excellent computer skills and ability to measure project performance using appropriate tools, systems, and techniques
• Ability to make strategic decisions based on comprehension of the context and impact
• Strong attention to detail in all aspects of project management

HR & Office Administrator

Hours: Part-time, 21 hours a week

Salary: £35,418 - £39,146 (pro rata)

Contract: Permanent

Location: London (with hybrid working options)

 Are you an organised, detail-oriented professional passionate about HR? Join CPAG as an HR & Office Administrator and become a vital part of our mission to end child poverty in the UK.

We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.

For more information about this post and to apply download the HR & Office Administrator job pack and application form.

If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us at the email address listed in the application pack.

Closing date for applications: 9am, Friday 17th January 2025

Interview will be held on: Week beginning 27th January 2025

Teignbridge CVS is recruiting to replace our current Chief Officer who is leaving us later this year.  We are seeking an experienced, bold and inspiring leader to take the organisation into the future.  This is an exciting opportunity to continue and further the work of the CVS to support and empower the many voluntary sector organisations and community projects across Teignbridge and wider South Devon that provide valued services and bring positive change within and across those communities.

In this role you will operate at both strategic and operational level, responsible for leading and providing strategic direction to our staff team who are committed to ensuring our voluntary and community sector has the resources and voice it needs, and to our project staff who act as brokers between public services and community projects from within a range of multi-agency settings.

All the information you need is available in our Recruitment Pack on our website

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community. 

Our values

Our values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence.  As a community housing association based in the East End for nearly 100 years, we’re proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for a Scheme Coordinator (6 months FTC) to deliver enhanced care needs for our older residents through the effective coordination of all resident support services and ensuring the smooth operation of their assigned housing scheme.

Working closely with residents, their families, care providers, and external agencies, the post holder creates a safe, supportive, and engaging living environment to enable the independence and wellbeing of our older residents.

Your accountabilities will include but not limited to:

· Resident support e,g,

o Residents needs assessment, viewings and tenancy sign up

o Assistance in claiming housing benefits, other welfare benefits, budgeting and debt management support services

· Scheme Operations e.g.

o Effective compliance in all matters of tenancy lettings and management

o Safety and security across assigned schemes

o Liaising with other departments and suppliers on building maintenance and safety, building and fire safety.

· Multi agency Care Coordination across external care providers

· Ensuring Safeguarding of residents and adherence to GHA policy and procedures

· Ensuring Health and Safety protocols to ensure the wellbeing and security of residents

· Social Engagement of residents through scheme based decisions that reflect resident involvement and resident voice

· Complaint Resolution

· Accurate documentation and ensuring compliance with data protection protocols

Please refer to the attached job description for more details.

Key Skills, Knowledge and Experience:

· Strong interpersonal and communication skills

· Empathy and compassion when working with older people and individuals with diverse care needs

· Excellent organization and time management skills

· Problem-solving skills and the ability to make sound decisions in complex situations.

· Proficiency in using computer applications, including Microsoft Office suite and relevant software

· Understanding of tenancy management in a similar setting

· Knowledge of health and social care services for older adults, including relevant legislation and regulatory requirements

· Understanding of safeguarding principles and the ability to promote a safe and respectful environment for residents

· Proven experience in coordinating and supporting older people's housing schemes or residential care settings, with an emphasis on enhanced support needs

If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.

Our benefits package includes:

· Annual Leave: starting at 28 days, plus Bank Holidays

· Subsidised Health and Wellbeing Membership 

· Simply Health – help towards the costs of dentist, optician, and private medical appointments. 

· Employee Assistance Programme – including free legal, financial and counselling advice

· Pension – up to 10% employer contribution

Please note only shortlisted candidates will be contacted.

CLOSING DATE:  Friday 24th January 2025

INTERVIEWS: TBC

Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community

Position type: Full time, 37.5 hours, permanent position. Flexible working considered.  

Responsible to: Supporter Care Team Lead/Officer

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of two days in the office)

Who are we looking for?

We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.

As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.

Main Roles & Responsibility to include:

As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.  Over the coming year ShelterBox is transitioning to a new CRM system (Dynamics 365), and the job holder will be involved in supporting team SMEs (Subject Matter Experts) and being active participant in adopting new changes and learning new processes.

Duties will include but not be limited to:

· Delivering a consistent and high quality of supporter engagement through all enquiry channels including inbox, phone calls, social media direct messages and post.

· Managing the ongoing relationship with supporters as they progress in their ShelterBox journey.

· Championing the supporter voice throughout the organisation via meetings, communications and daily interaction.

· Processing and acknowledging all donations that have come in through a range of sources including but not limited to post, website, standing orders, direct debits and financial reconciliations.  

· Maintaining accurate gift aid records.

· Ensuring supporter records are kept up to date and data entry is accurate, recording all communications on our CRM database. 

· Producing written correspondence such as bespoke letters and responding to feedback or complaints.

· Aiding the Supporter Care Manager, Supporter Care Team Leader & Supporter Care Officer in project work that will develop the team’s approach to supporter engagement.

· Supporting volunteers within the team. 

· Taking an active part in ensuring your own personal development. 

· Contributing new ideas and continually seeking to improve processes to drive efficiency and improve supporter experience.

· Undertaking general admin tasks related to supporter communications such as filing, scanning etc.

General Duties

· Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience.

· Participate in the day-to-day work of the organisation – such as reporting, attending team meetings as required, and taking a flexible approach, following all policies and procedures and contributing to the review of these as required.

· As part of an emergency organisation there will be times when you will be required to work evenings and weekends at short notice in response to a disaster.

· Occasionally represent the work of ShelterBox at events to members of the public and supporters.

Please note: This is a Cornwall Based role with at least 2 days a week in the office in Truro

 Interviews for the role will take place on February 3rd and 4th.

Use your leadership skills to help us be a beacon of what social care, life with learning disabilities, and a more human society can be.

About Us

L’Arche is a worldwide federation of people, with and without learning disabilities, working together for a world where all belong. We believe that people with learning disabilities have much to teach us and contribute to the world.

In the UK there are 11 Communities where 300 adults with learning disabilities and 700 staff and volunteers create vibrant places of welcome, belonging and celebration. L’Arche Communities are incubators for a model of change: mutual relationships lived across differences like disability, ethnicity, and faith traditions and a mutual mission to be a beacon of what social care, life with learning disabilities and a more human society can be.  

Within the context of shared life together, each of our Communities also offers high quality, person-centred support for our members with learning disabilities enabling them to lead fulfilling and empowered lives.

Context

Over the last decade L’Arche has transformed from a network of local Communities with a largely volunteer workforce to a unified and professional organisation. We have built a cohesive national entity, with governance and management centred in a talented National Leadership with oversight from a committed and supportive National Board. As a result, we have weathered covid, the cost of living crisis and the quality of our care and support is better than ever before.

The Role

We now seek a leader who can help realise the L’Arche 2030 plan for brilliant care, beautiful community and effective organisation. This will involve enabling and empowering the excellent National Leadership Team, strengthening and developing rigour in our commercial model, and translating our 2030 plan into a well-sequenced and well-resourced set of initiatives.

The Person

It will require a commercially savvy leader of integrity, conviction and empathy. You will ideally bring some knowledge of social care and have outstanding strategic and communication qualities. And you will be thirsty for our mission and values as the role will ask more of you and change you more than any other role you have encountered.

If this sounds like you, we would love to hear from you. For more details please see the job pack attached. Applications to be received by 18th February. 

The Royal Albert Hall is seeking a dynamic Head of Philanthropy to oversee its philanthropic efforts and guide the team through an exciting period of growth.

This role is a unique opportunity to drive income generation, focusing on major donors, trusts and foundations, and the Friends & Patrons programme,  while contributing to the success of the £50M capital appeal. The appeal represents a significant evolution in the Hall’s fundraising approach, creating an extraordinary opportunity to expand its donor base and enhance its impact.

There is a huge opportunity to achieve something transformative in this role, with the potential to significantly increase the Hall’s donor base and impact. By playing a pivotal role in the Hall’s capital appeal, you’ll contribute to one of the most high-profile appeals in the arts world, driving a step-change in the number of prospects cultivated and gifts secured to help the Hall realise its vision for the future.

As Head of Philanthropy, you will:

• Lead the Royal Albert Hall’s philanthropic efforts, overseeing a talented team and delivering an ambitious strategy that spans multiple income streams: major donors, trusts and foundations, events, and the Friends & Patrons programme.
• Play a central role in helping shape and deliver the Hall’s transformative £50M capital appeal, which represents an extraordinary opportunity to expand the Hall’s fundraising reach, significantly increasing the volume of prospects engaged and deepening relationships with existing donors. Your ability to inspire your team and personally steward key supporters will be instrumental in driving this evolution in the Hall’s fundraising approach.
• Primarily focus on securing new supporters and driving innovative approaches to growing the donor base. Cultivating existing relationships is also an important aspect of the role.
• Foster a supportive and high-performing culture within your team, using a coaching leadership style to maximise potential and ensure the delivery of ambitious income targets. Your leadership will be key to driving performance while maintaining hands-on involvement with major donors and high-profile supporters.

Ideal skills and experience: 

• An accomplished philanthropic fundraiser and inspiring team leader with a proven track record of securing major gifts and delivering results.
• Confident managing senior stakeholders, developing strategy, and working across multiple income streams to grow voluntary income.
• A leadership style that combines strategic oversight with personal involvement, enabling you to manage high-value relationships directly when needed, especially with key donors.

Employee benefits include:

• 25 days per year annual leave (pro rata for part-time employees), with the opportunity to buy or sell up to five days holiday per calendar year
• Enhanced pay during maternity, paternity and shared parental leave
• Life assurance of 6 x basic salary
• RAH’s canteen offers free hot and cold meals, including vegetarian options, to staff whilst at work
• Employee Assistance Programme

The closing date for all applications is Wednesday 22 January 2025.

First stage interviews will take place during w/c ­­­­­­­3 February 2025.

The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.

The Royal Albert Hall are partnering with Ed Cherry at QuarterFive for this appointment. 

QuarterFive is a specialist agency for charities and NFPs. We provide clients with access to the best talent in the sector, and offer candidates expert support in securing their next role.