Financial Manager Jobs

Harris Hill are delighted to be working with a wonderful children’s charity to recruit for the Special Events Manager in order to manage high-level fundraising events from conception through execution, ensuring flawless delivery and maximising income for the charity.

As a Special Events Manager you will:

• Work closely with senior volunteers, corporate partners, and internal teams to build strong relationships, secure sponsorship, and ensure the success of each event.
• Lead on planning, project management, and delivery of large-scale fundraising events
• Build and maintain relationships with key stakeholders, including senior volunteers and event sponsors
• Work with colleagues across the charity to maximise fundraising opportunities and drive income
• Develop creative and engaging event materials, adding innovation to  events
• Manage supplier relationships, ensuring cost-effective outcomes

To be successful, you must have experience:

• Proven experience in delivering large-scale events with creativity and innovation
• Exceptional relationship-building skills, with the ability to manage senior stakeholders and volunteers
• Strong project management and organisational skills, with the ability to prioritise tasks and meet tight deadlines
• Experience working in customer-focused roles (e.g. fundraising, sales, or marketing)
• Excellent communication and negotiation skills
• Experience in budget management, with a track record of meeting financial targets
• Proficiency in Windows-based software (Word, Excel, etc.)

Salary: £31,703 - £34,851 inc. LW per annum

Contract type:Full-time, permanent

Location-  London, hybrid working with 1 day a week in the office

Closing date: on rolling basis 

Interview: January

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Membership Fundraising Area Manager

Are you passionate about making a meaningful impact and leading a team to achieve outstanding results for a cause that truly matters? If so, we want you to join the team in the mission to conserve birds and nature. 

Position: Face to Face Membership Area Manager

Ref: DEC20242991

Location: Glasgow/Remote 

Hours: Full-Time 

Salary: £29,200.00 - £31,347.00 per Annum

Contract: Permanent

Closing Date: Thu, 16th Jan 2025

The Role

As a Face-to-Face Fundraising Area Manager, you will lead the fundraising team in the Glasgow area, while also driving growth of teams across the central belt and wider Scotland as and when required. This is a hands-on role where you’ll work closely with your team to meet and exceed fundraising targets; leading, coaching and inspiring fundraisers to succeed.

Benefits include: 

• A salary of £29,200 - £31,347 per year 

• The charity is a flexible employer with flexible hours available to suit your individual circumstances.

• Work vehicle: a company van will be provided to cover all work travel and associated expenses.

• Leave: 26 days holiday plus bank holidays. As a staff member you are entitled to one extra day of paid leave each year to spend volunteering. This can be for any charity or voluntary organisation.

• Cycle to work Scheme and green loans. 

• 24 hours assistance programme for employees and volunteers, it’s free for you and your close family/dependants. You can use it whenever you need support or advice around: financial wellbeing, mental health and wellbeing, physical health, and wellbeing. 

• Discount offers include 20% off many retail items in all the charity’s shops and online shop, and savings on holiday bookings.

• Pension scheme - the organisation will match contributions of up to 7%

Key Responsibilities include: 

• Leadership & Coaching: You'll be at the heart of recruitment, training, and developing Fundraisers, helping them meet and exceed their targets. You'll also fundraise alongside them, setting the example of a passionate and results-driven team leader. 

• Monitoring & Performance: Track key performance metrics such as membership volume, donation amount (AAC), Gift Aid, direct debits and attrition rates to ensure your team’s fundraising efforts are always at their best. Conduct regular performance reviews, offer coaching, and help your team grow their fundraising skills. 

• Logistics & Management: Oversee the day-to-day operations of your team, ensure compliance with fundraising regulations, and uphold the values of ethical fundraising. 

• Travel: you will be expected to travel to different locations in the central belt of Scotland, and on occasion more widely throughout the surrounding areas in order to support your team. As a result, a full driving licence that is valid in the UK is a requirement for this position.

• Weekend work: You’ll be expected to work weekends to support the fundraisers on busy shifts to maximise membership opportunity.

About You

Essential skills, knowledge and experience:

• A proven track record in face-to-face fundraising and team management, with leadership experience to recruit, motivate and guide your team to success.

• A self-motivated and a determined leader able to embed and lead a positive team culture of successful fundraisers.

• Excellent interpersonal communication skills, a strong understanding of ethical fundraising, good planning and organisational skills and the ability to think strategically.

• Confident in receiving and giving feedback regularly.

• Experience using leadership models such as root cause analysis, setting SMART work objectives, and implementing Situational Leadership to build capabilities. 

• Familiarity with the cause, Code of Fundraising Practice and the ability to meet targets, deadlines and support fundraisers effectively.

• Experience working with flexibility and being able to react quickly to change, and to support others through change.

Additional information

Why Work here 

Make a Real Difference: the team are driven by the mission promote conservation and protection of birds and the wider environment. Your fundraising efforts will directly contribute to protect our fragile wildlife across the UK. 

Join a Supportive Team: As a member of the enthusiastic and innovative team, you'll work in a culture that emphasizes collaboration, sustainability, and driving meaningful change. 

Growth & Development: The organisation is dedicated to fostering your professional growth. The Learning and Organisational Development team creates tailored content to support the development of managers throughout their careers, offering training and guidance to help you enhance your skills and progress in your role 

Flexibility & Work-Life Balance: The team recognize the value of flexibility and are open to discussing working hours that accommodate your personal needs, while ensuring they meet the operational requirements. 

The nature crisis is a challenge no single person can tackle alone. But as a team there’s hope. Are you ready to take on this exciting challenge? Apply now and help save, protect, and fight for nature! 

You may have experience in areas such as Fundraising, Fundraiser, Fundraising Manger, Fundraising Area Manager, Area Fundraising, Area Fundraising Manger, Lead Fundraiser, Senior Fundraiser, Membership Fundraiser, Membership Fundraising Manger. #INDNFP

Please note: This role is being advertised by NFP People on behalf of the organisation

We are delighted to be working in partnership with London City Mission (LCM). LCM is passionate about sharing the love of God and the good news of Jesus Christ with the least reached in London, and to do this in partnership with churches.

We are seeking a London Church Engagement Manager to lead on developing gospel partnerships with churches in London. In this role, you’ll take the lead in expanding the number of giving churches and forging partnerships that enhance commitments in donations, prayer, and volunteering, all aimed at reaching those who are least likely to hear the good news of Jesus Christ.

As London Church Engagement Manager you’ll collaborate closely with the ministries and training departments, engaging in inspiring conversations with churches about the financial aspects of church partnerships. Plus, you’ll connect churches with a missionary, fostering strong and lasting relationships with LCM.

The successful candidate must be able to demonstrate:

• At least three years’ fundraising experience
• A track record of successfully engaging with, and fundraising from, churches
• Proven experience of developing and managing relationships with church leaders
• An in-depth understanding of the UK Evangelical Church including awareness of a range of theological positions. 

You will be part of a charity that has daily and weekly staff prayer meetings, monthly team days that include worship and teaching, and lots of opportunities to live out your faith. If you possess this unique blend of gifting and skills, along with a deep desire to support LCM’s mission to reach those who may be less likely to encounter the message of Jesus in London, then we would love to hear from you.

Please see the Candidate Pack for more details.

For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the equality act 2010 it is a genuine occupational requirement that the post holder is a practicing evangelical Christian and in agreement with the LCM statement of faith. 

Location: Hybrid, London (min on-site two days per week)

Hours: Part-time 24 hours pw

Salary: £26,400 (£44,000 FTE)

Closing date for applications: Monday 23rd January 2025

Please note applications are being reviewed and interviews will be conducted on a rolling basis. 

When a suitable candidate is found the role will close so please apply without delay to avoid disappointment.

A note from Charisma

Don’t feel like you meet all of the requirements?  We’d still love to chat, we’re a people first recruitment partner.  We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisation

Are you passionate about equality of access to education for people seeking asylum and refugees?

Access to education is transformative. The people we work with tell us that university is how they will rebuild their lives after being forced to flee conflict or persecution. Yet refugees and people seeking asylum in the UK face significant challenges in accessing higher education, including restrictive policies, limited financial support, difficulty navigating the complex university system, and a lack of adequate information and guidance. 

We are looking for a dedicated and skilled individual to lead our work on improving access to higher education for refugees and people seeking asylum. In this role, you will empower activists, collaborate with universities, and drive sector-wide change to ensure that more refugees can access life-changing opportunities at university.

You’ll need excellent knowledge of the challenges facing refugees in the UK, particularly around access to higher education, as well as experience working in or with the higher education sector. You’ll also bring excellent communication and relationship-building skills, ideally a proven track record in policy or campaign work. Highly organised and motivated, you’ll be comfortable working independently and collaborating flexibly within a small, dynamic team.

If you’re committed to breaking down barriers to education and making a tangible difference, we’d love to hear from you.

Other information:

• We will consider remote work or job share requests - if interested please include details in your application

• We are proud to be a member of the Experts by Experience Employment Network which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.

  
  
   

About The Role

If you are passionate about making a real difference to the lives of veterans and their families, we are looking for an enthusiastic and motivated individual to join our award-winning Poppy Appeal team in the South East & South West Midlands. As a Regional Poppy Appeal Manager, you will play a key role in driving the success of the Poppy Appeal, ensuring it continues to inspire and mobilise our incredible network of volunteers.

In this exciting role, you’ll be responsible for developing and executing strategic plans that align with our Poppy Appeal and Fundraising strategy. You’ll oversee regional budgets, ensuring we meet our net contribution targets, while sharing your insights and feedback from regional activities to our leadership team. Your contribution will be integral to maintaining the Poppy Appeal’s prestigious reputation and ongoing success.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll also manage financial processes, contribute to budget cycles, and support the development of long-term income pipelines. Building strong relationships with local stakeholders, managing risk, and ensuring compliance will be at the heart of your work. Working closely with internal teams, you will ensure our collective impact reaches new heights across the region.

As a leader, you’ll motivate and develop your team through regular one-on-one meetings, team gatherings, and effective performance management, all while embodying the values of the Royal British Legion. If you have experience in people management, team development, budget oversight, performance monitoring, community fundraising, and event management, along with strong IT skills and excellent communication abilities, we’d love to hear from you. Join us and become part of a truly inspiring cause!

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). This particular role will require a full UK driving licence. Our ideal candidate will be living in the Midlands.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title: Known internally as Senior Relationship Manager

Location: Home based covering the South and South-East of England. Candidates should ideally reside in the area and have access to a car as there is a requirement to be able to travel across the region to attend meetings, events and training

Hours: 35 hours per week

Contract type: Permanent

Salary: £38,409 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we are looking for:

• Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others
• Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities
• Someone with a growth mindset who is solution focused. Someone who can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers
• Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You will need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:

Applications by the end of Tuesday 7th January 2025. First interviews w/c 13th January 2025 and second interviews potentially in person in London the w/c 20th January.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please get in touch with the HR Team.

About Hull University Students' Union

Hull Students' Union is here to make a difference to the student experience at the University of Hull. We are dedicated to empowering students, creating engaging experiences, and championing their voices. We are a diverse and vibrant team committed to supporting the needs of our students, and we need someone who can help us communicate our vision and values effectively.

The Role:

As the Marketing and Communications Manager, you will lead the development and execution of our marketing and communications plans, driving engagement with students and the wider community. You’ll oversee our digital platforms, social media, campaigns, and internal communications, ensuring that our messages are impactful and reach the right audiences.

Key Responsibilities:

• Develop and implement comprehensive marketing and communication plans.
• Lead on content creation, including social media, email marketing, and print materials.
• Manage the Students' Union's brand and ensure consistency across all channels.
• Analyse marketing performance, using data to optimise campaigns and measure success.
• Collaborate with internal teams to deliver effective student-focused campaigns and events.
• Provide expert advice and guidance on all marketing and communications-related projects.
• Oversee media relations and external communications to raise the profile of Hull University Students' Union.

About You:

• You have significant experience in marketing and communications, with a strong understanding of digital platforms and social media.
• You are a creative thinker who can develop engaging content and innovative campaigns.
• You are highly organised, able to manage multiple projects simultaneously and meet deadlines.
• You possess excellent written and verbal communication skills.
• You are confident in managing teams and collaborating across departments to achieve shared goals

Why Hull University Students' Union?

• Be part of an exciting and dynamic charity that makes a difference to students’ lives.
• Enjoy a supportive, inclusive, and friendly work culture.
• Opportunities for professional development and career progression.
• Generous holiday allowance and other benefits.

If you’re looking to make an impact and bring fresh, creative ideas to a vibrant, student-led organisation, we’d love to hear from you!

Reports to; Chief Executive Officer

Direct  reports:Managers are expected to have between 2-6 direct reports. There may be additional Student Staff/Interns during the Academic year.

Budget responsibility: Managers are designated budget holders and have responsibility as set out in the Financial delegation’s policy.

​About the Role 

Service Delivery

• To lead a team that deliver effective, impactful, tailored communications that is well researched, resourced, planned and reviewed; supporting all departments across HUSU and HUSUS Ltd to promote their services to members and customers.
• To support HUUS Ltd in marketing to drive increased revenue.
• To organise, lead and participate in cross department project teams to support HUSU campaigns and development activities.
• To work with all departments to lead Freshers, the annual festival of welcome for all students at the University of Hull ensuring all members are appropriately welcomed to Hull with a programme of events and activities that are promoted to students across all years of study.
• To work with all relevant departments and the student body to realise successful events i.e. End of Year events, Varsity and any other significant events brought by the Presidents.
• To lead the marketing team in promoting our annual elections ensuring that set priorities for elections are met.
• To develop and lead operational marketing plans annually.
• Organise effective, streamlined systems and services for graphic, print and film production.
• Organise and lead development of the content management of the Union’s Web presence working with colleagues from all departments.
• To develop our expertise in the use of segmentation, data and targeted communication using the Student Union Management System. (SUMS)
• Ensure that resources are effectively allocated and managed to match the needs of the Students’ Union.

Reporting and Information Management and Compliance

• Using our Student Surveying process and other tools, measure the response, impact to key campaigns e.g. Freshers Hull.
• To present relevant board reports to the Board of Trustees, Committees, Union Council and other meetings as required.
• Ensure all external facing materials (print and online) are within regulatory compliance standards.
• Review materials and support tools and monitoring copyright and GDPR policies.

Team Working and Relationships

• To provide day-to-day management, support and development of the marketing team, setting and agreeing performance targets and enabling them to achieve their best through effective recruitment, development, recognition, and performance management.
• To support Presidents in their roles and interactions with Staff Students, the University and wider community. Work closely with the Presidents to support their activism, campaigns and representation work.
• To develop and deliver marketing and public relations training to the Presidents
• Working with Management colleagues to ensure that all departments marketing and communication needs are considered and supported.
• To manage relationships with our Advertising and Commercial marketing partners in relation to Freshers and at other key points throughout the year.
• Build effective relationships within HUSU, the University of Hull including across the University Marketing, Communications and Internal Communications.
• To develop and maintain effective relationships with external key stakeholders both locally and nationally.
• To develop and maintain effective relationships with local, national, industry and student media to ensure positive coverage for HUSU.

General duties and responsibilities

• To act as adviser to all Trustees on interactions with local, national and student media, ensuring an appropriate response to requests.
• To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
• To maintain an up to date knowledge of marketing best practice, monitoring industry trends and developments, both within the students’ union movement and externally, and to recommend the introduction of new initiatives and communications methods.
• Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
• Carry out all duties in line with Student Union policies, vision, values and strategic aims.
• Ensure the Health and Safety policy and procedures are followed at all times.
• Maintain an active awareness of issues and practice in Students’ Unions nationally in order to build on good practice and identify trends, innovation and development opportunities.
• Carry out any other duties as may be required from time to time under the overall scope of the role.

About You

Essential

Qualifications & Training

• Degree in a related subject or equivalent experience

Experience

• Experience of leading a team
• Experience of writing, and managing a budget
• Experience of building and developing stakeholder/client relationships
• Project management experience
• Public relations experience
• Experience of delivery Presentations

Skills/Ability/Knowledge

• Effective report writing
• Analytical skills
• Creative problem solving
• Flexible, postive approach
• Effective networking
• Good interpersonal skills​

Desirable

Qualifications & Training

• Marketing and or Communications qualification

Experience

• Experience of managing a team within a marketing and communications environment
• Experience of designing and delivering training

Benefits

Generous annual leave entitlement of  27 days plus bank holidays and a further 3 statutory days to be taken between Christmas and New Year.

• Cycle 2 work scheme
• Health Cash Plan through BHSF
• Free Eye Test Vouchers
• On- site parking at minimal cost
• One day paid Volunteering day
• All staff event days
• Access to Headspace
• Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in.  We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

For further information or for details of how to apply please click 'Apply' to be directed to Hull SU's website.

Closing date: 17th January 2025

Team: Retail

Location: Worcester

Work pattern: 14 hours per week (to include some weekend working)

Salary: Up to £8,400 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Context and Background

Childhood shapes who we become, abuse never should.

At the NSPCC we fight for every childhood. Our vision is of a society where all children are loved, valued and able to fulfil their potential. We change laws, attitudes, and behaviours to keep children safe.

We work directly with children and families in our national and regional hubs and support thousands of adults and young people through the NSPCC Helpline and Childline. Our pioneering “Speak Out Stay
Safe” programme delivered in schools located nationwide helps to prevent abuse and educate children to keep themselves safe. Our therapeutic services help support children who have experienced abuse, helping them to overcome their trauma and rebuild their lives.

The NSPCC can only conduct our life-changing work with the fundraising support of individuals and companies across the UK, relying on them for 90% of its annual income. That is why our passionate Income Generation team at the NSPCC is so important. We aim to provide the best possible supporter experience by building long-term relationships that are inspiring, rewarding and innovative.

Job purpose

The National New Business team are on an exciting trajectory, having recently just reshaped our team to align with the NSPCC’s strategy. We now have a fantastic opportunity to recruit a New Partnerships Manager who will specialise in acquiring Charity of the Year partnerships up to the value of £400k, while also supporting on acquisition of a larger pipeline of high profile, high value 6 - 7 figure partnerships.

You will be responsible for identifying, engaging and securing new national corporate partnerships that make sense and deliver impact. Your primary focus will be working with the Senior Partnerships Manager to secure CotY partnerships, but you’ll also have the opportunity to work across the National team on all types of commercial, strategic and engagement partnerships. We are looking for candidates who wish to learn and grow their experience in corporate fundraising or business development in a dynamic team who are leading the way in supporting children.

Development and progression are on offer. The successful candidate will be fully coached and supported to win multi-million-pound partnerships with lucrative brands and businesses and to help build the NSPCC partnership income. We are looking for candidates with experience of working within a charity environment but might have commercial sector experience too.

We are searching for excellent relationship builders who can comfortably start new relationships with companies and senior stakeholders with confidence. To ensure success in this role the ideal candidate will be motivated by income targets and can multi-task and/or show project management capabilities.

We have an inclusive culture whereby we encourage all staff to bring their whole self to work. We are proud of our internal staff networks such as PINCC (Pride in NSPCC colleagues and children), NEST (NSPCC environmental and sustainability team), Thrive (mental health network), NSPCC Family Network (support group for parents/carers). We offer flexible hybrid roles and are open to discussing your preferences. The New Business team itself are caring, innovative, creative, energetic and ambitious. If this sounds like your ideal place to work then we’d love to hear from you.

Key relationships - Internal

• Reports to a Senior New Partnerships Manager.

• Works with Head of New Business.

• Works closely with colleagues across the Income Generation directorate, such as Corporate Account Management, Regional Corporate Partnerships, Strategic Projects and Partnerships team, Special Events, Volunteer Partnerships and Major Giving teams.

• Engages with staff in other NSPCC directorates such as Services, Communications & Marketing, Strategy and Knowledge and the Tech division.

​Key relationships - External

• Cultivates and develops relationships with external senior influencers such as C-Suite, Directors, and Brand and Marketing Managers.

• Regularly in contact with Senior NSPCC volunteers and NSPCC Trustees as appropriate.

Main duties and responsibilities

• To contribute towards achieving the team’s key performance indicators and annual financial target of £6m as a corporate team

• Build and maintain a comprehensive pipeline of Charity of the Year prospects with the ambition to secure high value partnerships that support the NSPCC’s key services

• Support on writing proposals and pitches for seven figure opportunities

• To contribute towards the department’s strategy, goals, and standards

• To work effectively with other teams within the NSPCC to maximise income for children

• To contribute to the overall Income Generation division’s purpose of maximising income and raising awareness via meaningful long-term partnerships with supporters.

Responsibilities for all Staff within the Income Generation Directorate

• To always behave in a manner consistent with the NSPCC’s Values and Behaviours.
  To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to NSPCC’s activities.
  To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

To ensure data used in relevant systems is confidential in accordance with GDPR, and both accurate and reliable.

Person specification

1. Experience of building effective relationships through face-to-face interactions with new senior contacts, leading to securing income via long-term partnerships.

2. Experience of building or supporting on a prospect pipeline to win new partnerships, demonstrating proactiveness and the ability to use one’s own initiative and be self-motivated

3. Experience of working in a charity environment

4. Excellent written and verbal communication skills to deliver fundraising pitches, share impactful stories ideas and project updates to a range of audiences in a clear, inspiring, and confident way.

5. Ability to influence and negotiate successfully with others to achieve a desired outcome

6. Target driven with experience of securing new income and meeting individual key performance indictors

7. Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities to meet deadlines.

8. Demonstrate proactiveness; consistently use one’s own initiative and be self-motivated.

9. Effectively manage the data associated with a pipeline of corporate companies. Able to use findings to make key decisions. Desired: experience of Raisers Edge or a comparable fundraising CRM package is desirable but not essential; training provided.

10. Desired; some knowledge of corporate social responsibility (CSR) and Environmental, Social, Governance (ESG) and current trends in corporate fundraising across the UK.

The NSPCC’s Corporate National New Business team are on an exciting and aspirational journey, putting companies at the heart of what we do. Join us and change the world for children and companies alike, making it a safer environment to grow up in.

For further information please contact Jessy Smith, Senior New Partnerships Manager.

• Lead and strengthen organisation after a period of significant change
• Be a key part of the executive team

About Our Client

Being able to walk, wheel or cycle can change your life: from improving your health, reconnecting with friends and family or being able to get about without the expense or stress of a car journey.

Sustrans is the charity that has been working since 1977 to make this possible for more people. We need a new Executive Director of Finance and Resources to help realise our ambitions for 2030 and beyond.

Our new strategy for 2025-30 is exciting. We're going to make the 12,000-mile National Cycle Network that we created almost 30 years ago even better, transform the school run, put active travel at the heart of new developments and link up walking, wheeling and cycling better with public transport. And we're renewing our brand so we can engage more people to help us make their community better.

You'll join us as the charity emerges from a major reorganisation, so we need a leader who can inspire support, bring teams together and get things done.

Job Description

The purpose of this role is three-fold.

First, to ensure that Sustrans has the people, money, processes, controls and systems to deliver its 2025-30 strategy, as efficiently and effectively as possible. 

Second, to support the CEO in holding the organisation to account for delivery, and to drive continual improvement of this delivery across all functions.

Third, through effective financial planning and control, to ensure that Sustrans remains financially sustainable.

To do this effectively, this role is responsible for the following functions: Finance; IT; People; Planning, Governance & Assurance.

Key responsibilities:Finance

• Responsible for the overall financial strategy and financial planning for the charity, including the development of effective financial policies, and for the annual budget and business plan.
• Leading all financial operations of the organisation including business partnering, financial analysis, accounting and treasury, contract and grants management, and procurement. Provide regular financial updates, recommendations and strategic insights to the Executive, Board of Trustees and associated sub-committees.
• Lead the promotion and delivery by the whole organisation of good financial management so that the funds and assets for which the Charity is responsible are safeguarded and used appropriately, economically, efficiently and effectively.
• Accountable for producing annual statutory accounts for each financial year.

IT & Systems

• Strategic oversight of IT operations and successful evolution and implementation of our Systems & Technology strategy and roadmap.

People

• Responsible for developing Sustrans' culture and people capability by ensuring the right structures and processes are in place to nurture and develop the Charity's people. This includes determining relevant strategies and HR and policies, and then ensuring their implementation through an approach of continual improvement.

Governance* Planning & Assurance - including Risk, Health and Safety, Legal, Data Management, Procurement, Planning, Reporting, 3rd line programme and project assurance, Continuous Improvement

• As the designated Executive lead for Health and Safety - review, update and ensure the effective delivery of Sustrans Health and Safety Policy.
• Responsible for the Charity's risk framework, enabling the Board to set the organisation's risk appetite and then for the processes and tools that enable risk to be rigorously identified and managed.
• Data governance, ensuring compliance and risk minimisation on all matters of data protection and governance.
• Developing and implementing the processes required to ensure consistent and timely reporting of all performance across the Charity and up to the Board of Trustees, to ensure line of sight into delivery of the strategy and provide the foundations for improvement.
• Second line assurance of project and programme delivery across Sustrans.
• NOTE: Governance* and third line Corporate level assurance sits within this Portfolio but reports to the CEO.

The Successful Applicant

• Qualified member of an accountancy body or holder of an equivalent qualification.
• Extensive experience of strategic planning and effective implementation.
• Experience of successfully leading and managing complex organisational change and improvement with quantifiable results.
• Experience of leading teams successfully through change.
• Proven track record of leading and developing high performing teams to deliver organisational excellence, impact, and efficiency.
• Experience of implementing organisation-wide business planning, budgeting, and reporting framework.
• Deep knowledge of financial planning and strategy.
• Financial Acumen: Ability to think strategically about financials and put this into practice through budgeting and business planning.
• Up-to-date knowledge of relevant financial legislation, accounting conventions, and best practices.
• Proven track record of managing complex projects and programme delivery.
• Experience (ideally in multiple sectors) at executive level across multiple portfolios.
• Experience of working collaboratively across organisational functions, and geographies.

What's on Offer

This role offers a salary of £107K plus benefits.

As with all our leadership positions, this is a hybrid role. We welcome applications from across the UK, as we have offices across the country. 

You won't need to be tied to an office but will provide regular visible leadership to teams with some travel to meetings and events across the UK. 

Work life balance is important at Sustrans and appreciated by all who work here. We offer flexible working including a 9 day fortnight. 

This role is closing January 27th 2025 and will remain open on our website until this date. 
Contact

Rochelle George
Quote job ref
JN-122024-6614789Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Team: Retail

Location: Dalry Road, Edinburgh

Work pattern: 21 hours on a rota basis (to include weekends)

Salary: Up to £12,600 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Assistant Shop Manager:

• To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
• To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Assistant Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Experience and/or understanding of working to sales targets
• Experience of cash reconciliation and financial controls
• Ability to motivate and manage a team of employees and volunteers

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th January 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

Staff work a hybrid schedule with 2 days/week in the office

The New Donor Acquisition Manager provides project management and execution support for the coordination and implementation of new donor acquisition under the supervision the Associate Director of New Donor Acquisition. This positive and enthusiastic direct marketer will ensure that all campaigns meet our aligned goals in each of IFAW’s European markets. This role will oversee day-to-day campaign management of direct mail acquisition and provide administrative support for face to face and other acquisition campaigns. 

This person will have a proven track record of prior direct marketing excellence in a non-profit setting along with third party management experience.

Role and Responsibilities

• Assist in the coordination and execution of IFAW’s acquisition budget in multiple markets.
• Assist in the execution of IFAW’s European Acquisition and Reactivation mailings, face to face campaigns, telemarketing campaigns, direct response television, print campaigns, text and online campaigns.
•  Ensure that campaigns are executed in a timely manner to achieve critical campaign dates.
• Provide daily management of external vendors to assist with execution of the acquisition strategy ensuring all campaigns are on track and implement changes where necessary.
• Manage the technical coding for campaign creation and analysis. Manage the internal discussions and data flows to ensure that income and supporter histories are recorded appropriately.
• Independently analyze results and trends and make recommendations for tactical and/or strategic adjustments to improve results and efficiencies.
• Monitor the Acquisition & Reactivation expense budget while reporting any changes and/or deviations. Assist with monthly financial and results forecasting.
• Create campaign briefings for vendors, internal staff and country offices for all fundraising campaigns. Provide creative input and make recommendations and changes to improve costs and response metrics.
• Manage office communications regarding supporter complaints or queries. Act as a liaison between IFAW and vendors. Utilizing project management skills, devise a tracking process and manage implementation.
• Provide project management skills to track information to and from vendors: data files, file samples, costs, invoices and campaign results. Proactively seek to resolve schedule conflicts, data transmission in a timely and accurate manner.
• Manage worldwide inventory of ancillary collateral material. Monitor and manage stock and premium inventory and reprint when necessary. Develop ancillary product inventory printing and process for new channels as they emerge.
• Develop new acquisition marketing collateral for Face to Face vendors, using the developed proposition and key brand messages.
• Provide necessary information to outside vendors, creative services and production to execute the agreed upon strategy. Continuously review to ensure this information is fresh, on brand and successful.
• Manage Face to Face donor complaint process in partnership with Donor Relations team and multiple vendors.
• Proof read and edit design and copy on printed components, ensuring that all mailings are error-free and country specific versions have been reviewed and approved.
• Manage collateral communication streams where necessary and ad-hoc projects as assigned.

Qualifications and Education Requirements

• 3-5 years of direct marketing fundraising or project management experience. Animal Welfare/Environmental experience is a plus.
• Highly organized, motivated, self-starting, and detail oriented.
• Ability to produce effectively and accurately while managing multiple priorities and competing deadlines.
• Must possess excellent analytical skills and strong attention to detail.
• Ability to think critically and proactively respond to work requests, using sharp problem-solving skills.
• Proficient with Microsoft Suite (Asana, Outlook, Excel, SharePoint, Teams, Word) and database management, with advanced experience with Excel.
• Ability to manage projects through outside vendors and internal staff.
• Ability to work effectively as part of an integrated, diverse, team
• Excellent communication skills, both verbal and written. Second language a plus.
• Relevant experience or a University degree, preferably in marketing, business or a related field, is preferred.

UK Office Benefits

• 8% employer pension contribution
• 25 days’ holiday + public holidays + 5 discretionary days
• Cycle to work scheme
• Modern office
• Dog friendly office

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

To apply, please submit CV and letter of interest via our website. 

Circa £42,000 per annum

Permanent

London (Part home/part office based)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Corporate Partnerships Manager.

The award-winning Corporate Partnerships team secures and manages long term, multi-million-pound partnerships, with major UK companies including easyJet, Unilever and Accenture. We have ambitious plans for growth, by adding to and growing our portfolio of truly strategic and pioneering shared value corporate partnerships.

You will have the opportunity to contribute to the delivery of our ambitions; by driving forward key strategic partnerships that will contribute to delivering our income and strengthen UNICEF UK’s position, in influencing key sectors on children rights. 

You will lead the strategic management and programme development of a portfolio, manage income and expenditure budgets and key relationships at every level, and drive growth, ensuring all opportunities are maximised.

To succeed in this role, you will have experience of corporate fundraising, managing multiple and high value accounts and relationships, as well as a strong track record of project management. You will have experience of strategic planning and excel at bringing people with different skill sets together to achieve a shared objective.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Wednesday 8 January 2025.

Interview date: Monday 20/Tuesday 21 January 2025 via video conferencing (MS Teams).

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home. We are happy to discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.

With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.

The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs.

Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.

 

Primary Responsibilities:

Operational Management

House Based Operation

• Have oversight of the House based visitor operation, supporting the AVEM to ensure;
  • the consistency of visit for all guests
  • presentation standards are exemplary throughout and meet brand guidelines
  • compliance throughout the operation
  • engagement of staff and volunteers with the purpose of their roles and environment
  • visitor feedback is recorded and reviewed, escalating where appropriate
• Create operational House planning document, updating regularly following operational changes
• Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary 
• Actively support AVEM in operational delivery of house opening and tours programme
• Act as a Fire Warden for the property during opening hours
• Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary

Tours and Walks Operation

• Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
• Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events
• Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces
• Conduct informative briefings for staff and volunteer teams ahead of tours and walks
• In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation
• In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams
• Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme
• Prepare ticketing set-up for house-based activity and paid for tours in a timely manner
• Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements
• Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer
• Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team
• Grow and develop the public programme, with particular reference to accessible and income generating programming
• Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement
• Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors
• Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging
• Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme

People Management

• Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities
• Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams
• Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
• Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey
• Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a ‘one team’ approach
• Develop a culture of “exceptional service, every time, for everyone” throughout the team and be a role model of best practice
• Motivate teams to be inspired by, engage with, and safely manage historic surroundings  - demonstrating a particular interest in the house, its history and collections
• Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets
• Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews
• Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
• Support the VE management team in performance managing shared permanent staffing teams
• In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place
• In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary
• Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
• Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management

Developing Best Practice

• Working closely with the HVE, contribute to the Visitor Experience departmental strategy
• Use experience to look holistically at house-based operation, providing a strategy for implementing best practice:
  • Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets
  • Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department
  • Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer
  • Ensure scope for AVEM to be involved in all of the above strategic planning
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences
• Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences:
  • Research and identify audience preferences
  • Looking broadly, research and identify sector leading experiences
  • Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme
  • Further develop existing tours programming, recruiting, training and monitoring the performance of guides/volunteers
  • Support the delivery of grounds based accessible tours and programming i.e. garden and buggy led tours
• Working closely with the HVE and Volunteering department, recruit, train and support talented and enthusiastic staff and volunteers who will deliver our public tours and walks programme and expand and develop a year-round integrated Visitor Experience volunteering offer
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences

 

Budgetary & Risk Management

• Working with the Head of Visitor Experience, you will manage relevant departmental staffing and operational budgets and contribute to the financial planning process
• Management of the house-based staffing budgets as agreed with HVE
• Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
• Working closely with the Health and Safety Manager to proactively ensure that all health and safety procedures are consistently adhered to across the site and sufficient training is delivered to FOH teams
• Create departmental risk assessments and method statements, ensuring they are regularly reviewed
• Support in the delivery of emergency and evacuation training for Visitor Experience and other teams where appropriate

 

Providing Operational Cover for the Visitor Experience Management Team

• Deputising for the HVE in their absence
• Attend key operational meetings providing feedback to the wider Visitor Experience team on upcoming events, and chair the appropriate meetings in the Head of Visitor Experience’s absence
• To provide operational coverage for the VE management team, deputising for the Visitor Operations Manager during periods where the House is closed, to provide adequate supervisory cover for all aspects of the visitor operation
• To act as a second duty manager at large events, responsible for an agreed area of the site and making necessary operational decisions
• Provide operational duty management cover in the absence of the Assistant Visitor Experience Manager

Other Duties & Responsibilities

• Act as a First Aider for Waddesdon staff, volunteers and visitors, (refresher and renewal training will be provided)
• Act as a Fire Marshall (training provided)
• To train as a “White Hat” as part of the Waddesdon Disaster Response Team, and potentially take a leadership role in the event of a major incident
• Work “front line” at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required
• To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required
• Co-ordinate and participate in regular Visitor Experience staff and volunteer feedback sessions
• Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care
• Record any accidents or near-misses, working closely with the Health & Safety Manager
• Record and process hours for seasonal payroll
• Record volunteering hours and actively participate in the My Volunteering database
• Keep abreast of latest developments in the heritage/museum sector
• Carry out any other reasonable task as requested by the Head of Visitor Experience

Skills, Experience and Qualities

• 3-5 years’ operational and line management experience in a fast-paced visitor facing role, preferably within the heritage/museum sector 
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development and effective communication
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities
• Genuine desire to work in a varied operational role, using experience to contribute to departmental strategy
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, whilst progressing and implementing departmental planning
• Extensive knowledge of best practice and trends within the museum/heritage/visitor attraction sector, with experience of analysing current practices and developing and delivering operational change
• Excellent people and communication skills, building relationships with internal and external stakeholders as well as the ability to balance complex stakeholder interests
• Experience of working with and managing volunteers, understanding the different approach needed to reward, recognise and motivate volunteers
• Sound understanding of collection care/conservation strategies and techniques
• Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues, with experience of coaching others to attain similar confidence
• Proven experience of managing staffing levels and rostering to deliver high levels of visitor satisfaction and meet all compliance requirements in line with agreed budgets
• Excellent written and interpersonal skills, including some public presentation or guiding experience
• Organized and efficient approach with excellent attention to detail, and demonstrable experience of coaching others to adopt the same approach
• Experience of devising and delivering in-house training
• Some experience of budgetary management and commercial awareness
• Experience of duty and incident management, leading emergency procedures in a public environment whilst remaining calm and confident under pressure
• Practical working knowledge of Health & Safety and security legislation and it’s implementation in a visitor focused environment
• Excellent IT skills, particularly around Microsoft Office, with some use of POS and ticketing platforms
• A keen interest in heritage, arts management and the outdoors, with a particular reference to decorative arts and historic gardens
• Full driving license

This role will be subject to DBS clearance.