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JOB DESCRIPTION AND PERSON SPECIFICATION
As an eCommerce Assistant, you will play a vital role in our dynamic retail team, working closely with the eCommerce Manager to manage daily operations and support income growth. This will be achieved through the sale of a wide variety of donations from our high street shops on our online platforms, primarily eBay and other marketplaces.
Your core responsibilities will include processing high-quality stock, managing listings, providing excellent customer service, dispatching orders, and supporting a team of volunteers to ensure smooth and efficient operations. You will also collaborate with Shop Managers to communicate stock requirements and maintain a steady flow of donations. In addition, this role involves supporting the organisation and participation in events to drive sales and raise awareness, alongside collaborating with auction houses, where appropriate, to secure the best price for high-value items.
The ideal candidate will have demonstrable experience in online sales and, ideally, working knowledge of eBay and other online marketplaces. Strong communication skills, attention to detail, and a good level of written and spoken English are essential.
Responsible to
eCommerce Trading Manager.
Working hours and contract
Permanent, full-time (35 hours per week).
You will primarily work Monday to Friday, 9.30am to 5.00pm, with flexibility to work weekends as required by the needs of the business.
Salary
25k per annum.
Location
Based at our West Norwood Retail Office, SE27 9AA
Start date
As soon as possible.
Role Responsibilities:
· Support daily operations of online stores, focusing on efficiency, quality assurance, and achieving listing and sales targets.
· Create high-quality listings across various e-commerce channels with a focus on product condition, clear descriptions, and accurate details.
· Ensure daily listing targets set by your line manager are met consistently.
· Adhere to efficient processes for stock processing, listing optimisation, and order fulfilment, ensuring all steps meet company standards.
· Oversee the production of high-quality photographic assets for product listings and marketing activities.
· Control pricing strategies to maximise sales and profitability, supported by regular sales and performance analysis.
· Collaborate with auction houses, where appropriate, to secure the best price for high-value items, maximising the impact for our beneficiaries.
· Support the organisation and participation in events and pop-ups to drive sales and raise awareness of our mission.
· Work closely with Shop Managers and the Donations Hub team to source appropriate volumes of stock to meet listing targets. Provide training and development to win hearts and minds and ensure smooth stock supply.
· Maintain high standards of customer service across platforms by responding promptly to inquiries, feedback, and complaints, enhancing customer satisfaction and retention.
· Ensure volunteer and team expenses are accurately recorded and comply with relevant procedures.
· Follow correct procedures for processing retail Gift Aid to maximise its value for the charity.
· Support the training and management of volunteers, providing inductions, supervision, feedback, and ongoing support to create a positive and productive work environment.
· Collaborate with marketing and communications to implement effective online sales strategies and optimise the charity’s online presence.
· Research and monitor industry trends, sales data, and best practices in eCommerce, applying new learnings to improve performance
· Proactively assess personal development needs and seek out opportunities for growth within the eCommerce field.
· Ensure adherence to financial and security protocols for online sales and maintain operational functionality.
· Support the maintenance of equipment and ensure it is in good working order to support eCommerce operations.
· Help maintain a clean and organised working environment, ensuring both the physical workspace and digital records are well-managed.
· Ensure fulfilment processes are followed, including packaging items securely, checking that details match orders, meeting dispatch times, adhering to inventory procedures, and processing returns as per policy, to maintain a high standard of customer satisfaction.
· Coordinate with third-party logistics providers to ensure timely order dispatch and shipping.
· Identify areas for continuous improvement in fulfilment, customer service, and operational processes, suggesting and implementing solutions to increase efficiency and effectiveness.
· Help maintain a safe working environment for staff and volunteers, adhering to health and safety policies and assisting with necessary safety training.
Person specification:
Skills, knowledge & experience
Essential
- Experience with online marketplaces, particularly eBay and Depop, for listing and inventory management, and supporting sales and fulfilment.
- Ability to assist with sales analysis, understanding basic metrics to help improve performance.
- Basic photography skills for creating high-quality images of products for listings.
- Knowledge of popular brands and the ability to identify items that have potential value for resale.
- Research skills to gather information on items, brands, and trends to support listings and pricing decisions.
- Good communication skills, both verbal and written, with attention to detail.
- Commitment to delivering exceptional customer service, responding to inquiries and resolving issues efficiently.
- Understanding of eCommerce best practices, with a willingness to learn and apply new trends and technologies.
- Strong planning and organisational skills, with the ability to prioritise tasks effectively and meet deadlines.
- Basic problem-solving skills, with a logical and calm approach to operational challenges.
- GCSE grade C or equivalent in Mathematics and English or a similar qualification.
Personal Attributes
- Comfortable working in a small team, with a positive, “can-do” attitude.
- Highly organised, with the ability to prioritise tasks and maintain efficiency under pressure.
- Adaptable to changing circumstances, able to handle a fast-paced, evolving environment.
- Proactive and willing to take initiative, suggesting improvements to processes and operations.
- An understanding of and commitment to supporting blind and partially sighted people, aligning with the charity’s mission.
Desirable
- Experience working in charity retail or a similar sector.
- Basic knowledge of Gift Aid and its application within charity retail operations.
- Understanding of marketing principles as they relate to online sales and branding.
- Experience with planning and organising events or promotional activities for online sales.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Grade: Senior Manager
Role: Senior Programme Manager, Europe
Hours: Full-Time (37.5 hours/week)
Type: Fixed Term Contract until 31st March 2027
Location: This job is open to candidates living in France, Germany, Spain, Sweden and the UK. Please note that we currently do not have the infrastructure to support visa sponsorship and you must have the relevant right to live and work in your country of residence.
Reports to: Programme Director, Europe
Hours per week: 37.5 - 40 hours/week (depending on country of residence)
Compensation: Salaries are benchmarked to the country of residence and mapped to years of experience. Please note that to counter inequity, salaries at CPI are non-negotiable. Salaries for this role in the countries where we have the infrastructure to employ staff are:
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France: €90,054 - €103,909
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Germany: €104,530 - €120,611
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Spain: €92,186 - €106,368
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Sweden: 1,028,089 kr - 1,186,257 kr
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UK: £82,937 - £95,697
UK timezone preferred but not essential
Closing Date: January 5, 2025, 23:59 (11:59pm) Greenwich Mean Time
ABOUT THE CENTRE FOR PUBLIC IMPACT
At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. Yet, we have found that the systems, structures, and processes of government today are often not set up to respond to the complex challenges we face as a society. That’s why we have an emerging vision to reimagine government so that it works for everyone.
A global not-for-profit organisation founded by the Boston Consulting Group, we work in partnership with governments, philanthropy, civil society and communities to challenge the status quo, shift mindsets, and bridge the gap between people and those in power.
CPI currently operates in four regions of the world, all stewarding CPI’s mission in different geographies: Asia, Australia & Aotearoa New Zealand, Europe, and North America. We are all supported by our Global Hub team, who provide leadership and partnership in relation to finance and operations, people and culture, and communications to our regional teams at CPI.
Our Values
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Curiosity - We champion exploration and creativity.
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Courage - We are authentic and brave in our decisions and actions.
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Collaboration - We share power and work together.
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Empathy - We embrace others’ perspectives and experiences.
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Equity - We disrupt systemic barriers to shift power.
Centre for Public Impact, Europe (CPIE)
Since its founding in August 2020, CPIE has built a rich portfolio of programmes working with public sector organisations, governments, academic institutions, charities and foundations across Europe to explore how we can make government and philanthropy more effective and trusted to work for everyone. We have grown from a team of 7 to a team of 16 and have been expanding our work as a programme delivery organisation working directly with governments, philanthropies and organisations on the ground.
At CPIE, our culture is founded on the values and principles within our vision for government. So in everything we do we aim to be humble, open, empathetic, authentic, trusting and trustworthy, curious and to champion diversity and inclusion. We continually experiment with ways to embody our values, striving to share power and devolve decision-making to those best placed to make the decision. We challenge traditional hierarchies, adopt a strengths-based approach, and prioritize mutual support. As a team, we care deeply about each other and the work we do, and together we aim to foster a culture of collaboration and respect. We are committed to embedding equity and inclusion not only in our programmatic work but in the very fabric of how we work and relate to one another.
At CPI Europe, our developing programme areas of strength are in:
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AI and digital transformation
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Urban transformation
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Climate action
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Collective imagination practice
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Public service transformation
Over the next five years we will develop the following thematic areas:
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Creating the conditions for communities to flourish
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Advancing health and a culture of care
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Envisioning life-affirming futures
ROLE OVERVIEW
Who are we looking for?
We are seeking an experienced and detail-oriented senior programme manager to oversee the delivery of the two-year training programme funded through the AI Opportunity Fund. This role focuses on managing the implementation, budget, and contractual aspects of the program, ensuring its success in equipping underserved communities with essential AI and digital skills.
As part of a dynamic team working across diverse programs to advance CPI Europe’s strategy, this individual will thrive on building strong relationships within CPIE, across CPI’s regions, and within our Global Initiatives. We’re looking for someone who embraces the challenges and opportunities of a startup environment, where learning, adaptability, and building the plane as we fly it are all part of the journey!
Senior managers across all CPI teams are expected to:
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Independently own, hold and manage strong and trusting partner and stakeholder relationships
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Lead large, complex projects and/or own work streams of larger projects and develop high-quality deliverables
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Manage budgets, with good understanding of financial performance management, data analysis skill and comfortable with spreadsheet analysis
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Drive analytical and intellectual depth in work products, and proactively share our work with broader CPI teams and our global audience
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Support new business and partnership development and portfolio building for CPIE. Seek out fundraising opportunities and manage bidding and application processes
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Identify and proactively lead ideas around how we can work together more effectively as a team, supporting to build the culture of CPIE
Key Responsibilities and Core Comptencies :
Program Leadership and Delivery
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Lead the end-to-end delivery of the two-year AI Opportunity Fund training programme, ensuring it adheres to agreed timelines, quality standards, and program objectives.
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Collaborate with training providers and grantees to implement the program effectively across multiple regions, addressing any logistical or operational challenges.
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Proactively manage programme risks by identifying, assessing, and implementing mitigation strategies, while guiding and empowering the team to effectively understand and address potential challenges
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Prepare and present detailed project reports to ensure stakeholders remain informed and aligned throughout the project lifecycle
Strategic and Financial Oversight
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Oversee the programme’s budget, ensuring efficient and effective allocation of resources in line with funding guidelines.
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Monitor and track financial performance, understanding trends and variances v budget. Work closely with the project finance manager to review expenditures, providing regular updates and reports to funders and internal teams.
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Identify and mitigate financial risks, ensuring compliance with funding and organizational requirements. Manage contracts with grantees and training providers, ensuring all parties meet their obligations and deliverables.
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Act as the main point of contact for contract-related queries, resolving issues promptly and professionally.
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Ensure compliance with legal, financial, and reporting requirements outlined in agreements.
Partner Coordination
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Build and maintain strong relationships with training providers, grantees, and other stakeholders, ensuring effective collaboration and alignment with program goals.
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Represent CPIE in discussions with funders and partners, providing updates on program delivery, impact, and financial performance.
Monitoring, Reporting, and Learning
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Track and report on programme milestones, deliverables, and financial performance to funders and stakeholders.
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Collect and analyse data on programme outcomes, using insights to adapt and improve delivery.
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Share key learnings with the CPI team to inform broader organisational development and future initiatives.
DEIB and Collaborative Working
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Champion CPIE’s commitment to diversity, equity, inclusion, and belonging, embedding these principles in all aspects of programme delivery.
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Ensure the training programme is inclusive and accessible, with a strong focus on supporting underserved communities.
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Able to facilitate inclusive conversations up and across lines of cultural and positional differences
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Demonstrates empathy for government and the communities they serve to advance DEIB within systems that government influence
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Seeks, offers, accepts and takes action on feedback often including upward feedback to disrupt white supremacy workplace culture
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Cultivates a healthy team culture by addressing inequitable group dynamics, seeking to understand how decisions will impact different team members and facilitating transparent decision-making processes
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Work closely with members of the CPI Communications team to coordinate and provide input for press releases, blogs, reports, case studies, and other materials that highlight the impact of the AI Opportunity Fund, ensuring broad visibility and uptake of the programme’s work.
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Work with the CPI Knowledge, Learning and Impact team to track and evaluate key programme outcomes, ensuring that they align with strategic objectives and are communicated effectively to stakeholders.
Thought Leadership & Business Development:
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Proactively identifies opportunities to enhance CPI’s regional and team impact, including strategies for scaling, expanding, or innovating programmes, systems, or initiatives under their management
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Embraces change and contributes to more effective ways of working at a systems level
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Cultivates and strengthens partnerships with key partners and stakeholders, holding and creating lead relationships
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Partners with the Programme Director and leadership team to contribute to budget development and/or management
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Seeks out fundraising opportunities and manages bidding and application processes
People Development:
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Uses deep knowledge of workstreams, teams, and role to influence our culture and strategy
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Provide mentorship and guidance to team members, building a high performing, supportive and collaborative working environment.
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Spends time training and coaching Associates, Senior Associates and Managers, including those outside their individual project teams as appropriate
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Helps others to manage the emotional impact of change - Demonstrating the ability to coach and mentor employees, providing guidance, feedback, and support to help them develop their skills, overcome challenges, and achieve their full potential.
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Implements performance management processes that are fair, transparent, and objective.
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Effectively managing conflicts within teams, fostering open communication, and facilitating collaboration.
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Create a culture of consistent feedback with the team, encouraging their professional development, and actively seeking feedback to improve their own leadership practices.
Personal Development & Commitment to Continuous Learning:
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Able to take a balcony view of systems in order to innovate and improve over time
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Manages time effectively, sustainably, and strategically to guide end to end management of team priorities
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Engages in regular self-reflection to identify strengths, areas for improvement, and personal goals to understand and get curious about their leadership archetype and its influence on their team.
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Engages in reflective practice by critically evaluating experiences, projects, and outcomes. Identifying lessons learned, strengths, and areas for improvement, and using these insights to enhance future performance and contribute to organisational effectiveness.
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Actively seeks out learning opportunities and proactively acquire new knowledge and skills to stay up-to-date in a rapidly changing public sector and nonprofit/social impact landscape.
Programme, Contract and Risk Management:
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Able to lead projects independently and confidently from conception to completion
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Manages partners and other stakeholder relationships while managing multiple projects at once.
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Serves as lead contract creator and collaborator with Internal Operations.
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Manages complex tasks, individuals, and stakeholders’ feedback exceptionally and openly
Qualifications:
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At least 6 - 16 years of relevant experience. CPI welcomes a breadth of experience from individuals from service-oriented environments
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A project management qualification is desirable, but not essential
Experience:
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Demonstrates expertise in program management, particularly in designing, implementing, and scaling innovative programs.
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Proven experience in managing the full lifecycle of programs, including planning, implementation, risk management, monitoring, reporting, and evaluation, while ensuring quality standards and stakeholder alignment
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An awareness of good grant making practice and demonstrates the ability to effectively manage all stages of a grant making process, including designing and executing open calls, facilitating selection processes, overseeing delivery, and conducting thorough evaluations to ensure successful outcomes
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Strong expertise in managing program budgets, tracking expenditures, and ensuring compliance with funding guidelines, with a focus on mitigating financial risks and reporting to funders and internal teams.
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Demonstrated ability to manage contracts with grantees, providers and or partners, ensuring obligations and deliverables are met, compliance with legal and financial requirements, and fostering strong, collaborative relationships.
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Proven ability to establish and lead high-level strategic relationships with funders, delivery partners, and recipient organisations
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Proven ability to leverage analytical and creative problem-solving skills to navigate complex, multi-stakeholder environments, effectively addressing challenges and driving innovative solutions
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Excellent communication skills, with the ability to distill complex ideas for varied audiences and build trust with funders, delivery partners and team members
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A track record of fostering inclusive, high-performing team cultures, providing mentorship, managing conflicts, and creating opportunities for team learning and growth while maintaining transparency and accountabilityExperience embedding diversity, equity, inclusion, and belonging (DEIB) principles into program design, team norms, and organizational practices, with a focus on creating inclusive environments and addressing systemic inequities.
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Experience in designing, implementing, or managing skills development and training programmes is desirable
Salary, benefits, and how to apply
At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to develop fully localised salary bands and ensure that we're paying our staff fairly and well for the roles that they hold. Therefore, salaries at CPI are non-negotiable and our bands are benchmarked to our staff’s country of residence.
In addition to a competitive salary, CPI Europe offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals based on their country of residence; pension contributions; dedicated professional development funds; a minimum 5 weeks paid leave policy under our Flexibility with Responsibility policy; paid parental leave and extended illness leave; and a year-end organisation-wide closure.
We are a remote-first workplace , this position requires minimal travel, with occasional domestic or international trips based on project needs (between 5 - 10%).
To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. This includes candidates who have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity Equity and Inclusion Policy here.
We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, this is the first round of the application which requires four paragraph-length answers. Your answers will be anonymized for review and your scores will determine if you're invited to interview with us. Although we ask for your CV, it will not be looked at until after your application has been scored.
We understand applicants may need to use tools like ChatGPT as thought partners or for light assistance during the application process. However, we are looking for original work that reflects your unique perspective, skills and reflections borne out of lived experiences. Please do not submit content that is directly copied or heavily reliant on AI as these will be flagged and marked down. We have a team of “actual people” who help with scoring your sift response as well as a system that helps us ensure applications maintain authenticity, so any AI-generated content should be thoughtfully integrated rather than directly pasted.
CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, caste, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Please apply by January 5, 2025, 23:59 (11:59pm) GMT preferably earlier to avoid last minute tech glitches. The application portal closes automatically and we will not be able to re-open it.
We're a learning partner for governments, public servants, and the changemakers leading the charge to reimagine government.
The client requests no contact from agencies or media sales.
Context and Background
Childhood shapes who we become, abuse never should.
At the NSPCC we fight for every childhood. Our vision is of a society where all children are loved, valued and able to fulfil their potential. We change laws, attitudes, and behaviours to keep children safe.
We work directly with children and families in our national and regional hubs and support thousands of adults and young people through the NSPCC Helpline and Childline. Our pioneering “Speak Out Stay
Safe” programme delivered in schools located nationwide helps to prevent abuse and educate children to keep themselves safe. Our therapeutic services help support children who have experienced abuse, helping them to overcome their trauma and rebuild their lives.
The NSPCC can only conduct our life-changing work with the fundraising support of individuals and companies across the UK, relying on them for 90% of its annual income. That is why our passionate Income Generation team at the NSPCC is so important. We aim to provide the best possible supporter experience by building long-term relationships that are inspiring, rewarding and innovative.
Job purpose
Your role will be specialising in acquisition of Charity of the Year partnerships between the value of £400k - £10m, while also managing a New Partnerships Manager who is responsible for a pipeline of Charity of the Year prospects valued at £150k - £400k. You’ll aim to make a significant impact by working with a wide range of sectors, seeking to forge innovative partnerships that align with our mission and vision for the future.
This is one of the biggest areas of growth and potential for the National New Business team, so we are looking for a highly motivated candidate who can play a key role in the team, leading and delivering on an agreed strategy for the next year and beyond. You’ll be responsible for progressing prospects, developing pipelines and progressing Charity of the Year applications that are forecast. You’ll also lead on cultivating longer term opportunities with strategic engagement, insight and management experience.
You will be highly motivated and will work with teams internally to look for partnerships and companies that best support the most important pieces of our work. You’ll be surrounded by a devoted team who will fully support you in winning multi-million-pound partnerships that will positively impact children’s lives for the better.
We are looking for candidates who wish to continue to grow their experience within corporate fundraising and business development. We are looking for candidates with a creative mind who can pull together compelling propositions and who have experience in securing successful partnerships.
We are searching for excellent go getters who are wonderful relationship builders who can comfortably start new relationships with C-suite stakeholders with confidence. To ensure success in this role the ideal candidate will be motivated by income targets and can multi-task and/or show project management capabilities.
No prior knowledge of our work is needed as you will visit our projects, hear from people on the frontline, join and work closely with a range of teams to learn about the NSPCCs impact, vision and strategic goals. If you understand the huge value of charity partnerships and enjoy developing compelling propositions to engage businesses across the UK, then this is the job for you...
Key relationships - Internal
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Report to the Head of New Business
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Line management responsibility of a New Partnerships Manager
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Works closely with colleagues across the Income Generation directorate, such as Corporate
Account Management, Regional Corporate Partnerships, Strategic Projects & Comms Team,
Professional Learning Services, Special Events, Volunteer Partnerships and Major Giving
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Engages with staff in other NSPCC directorates such as Services, Communications & Marketing,
Strategy and Knowledge and the Tech division.
Key relationships - External
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Cultivates and develops relationships with external senior influencers such as C-Suite, Directors, and Brand and Marketing Managers.
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Regularly in contact with Senior NSPCC volunteers and NSPCC Trustees as appropriate. Main duties and responsibilities
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To deliver and strengthen our charity partnership programme by securing new partnerships, whilst contributing towards achieving the team’s KPIs and annual financial target
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To work effectively with others internally and externally to keep the NSPCC front of mind, when building meaningful propositions to win successful partnerships
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To contribute to the overall Income Generation division’s purpose of maximising income and raising awareness via meaningful long-term partnerships with supporters
Responsibilities for all Staff within the Income Generation Directorate
To always behave in a manner consistent with the NSPCC’s Values and Behaviours.
To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to NSPCC’s activities.
To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
To ensure data used in relevant systems is confidential in accordance with GDPR, and both accurate and reliable.
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Person specification
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Proven experience of building effective relationships through face-to-face interactions with new senior contacts, leading to securing income
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Evidence of managing a comprehensive a charity of the year pipeline; being able to identify new opportunities and apply commercial principles to these opportunities as and when appropriate
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Target driven with experience of securing new income and meeting individual key performance indicators.
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Able to influence and negotiate successfully with others to win partnerships
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Excellent written communication skills to analyse, interpret and present complex information in a
clear and persuasive way for a wide range of audiences that will win those partnerships
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Highly developed ability to verbally convey information, including pitches and project updates to a
range of audiences in a clear, inspiring and confident way
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Able to evoke impact to an audience or individual by passionately telling a story to bring a cause to
life to ensure we can build relationships and win long-term partnerships
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Experience of line management of one or more members of staff
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Ability to organise and plan own work, juggle competing demands, manage projects and establish
clear timelines and priorities to meet deadlines. Demonstrate proactiveness and consistently use
one’s own initiative
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Working collaboratively; demonstrating an understanding of others’ goals and priorities. Able to
collaborate harmoniously with internal colleagues across teams to achieve joint objectives.
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Effectively manage the data associated with a pipeline of corporate companies. Able to use findings
to make key decisions.
The NSPCC’s Corporate National New Business team are on an exciting and aspirational journey, putting companies at the heart of what we do. Join us and change the world for children and companies alike, making it a safer environment to grow up in.
Job Title: Individual Giving Manager – VAC120
Working Hours: 37.5 hours per week
Salary: up to £40,000 per annum
Contract: Permanent
Deadline: Monday, 13 January 2025
Telephone Screening: 17- 20 January 2025
Interviews to take place: Wednesday, 29 January 2025
Location: Leeds with the option to work from home.
Do you want to work for a Charity that offers flexible working, training and development and a culture that is committed to the health and wellbeing of its employees? Do you have previous experience working within Fundraising and have strategic skills? If so, we want to speak to you!
Leeds Hospitals Charity
Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing.
People are central to everything we do at the Charity. Our home city of Leeds is multicultural, and we embrace its diversity. Difference is to be celebrated, it inspires innovation and makes us stronger. For us equality, diversity, and inclusion are fundamental principles. They underpin our goal to support the communities of the hospitals in Leeds.
The Role
Reporting to the Head of Individual Giving, this role will help the charity to grow unrestricted income from individuals – including regular giving, giving in appreciation, mid value giving and appeals. You will lead on plans to grow our Individual Giving supporter base, uplifting donor gifts and providing excellent supporter experience to increase retention rates through the loyalty and commitment of donors.
The person will:
· Directly manage an Individual Giving Officer.
· Manage and identify growth opportunities for key individual giving income streams including appeals, regular giving, mid value giving, supporter newsletters, digital giving and appreciation of care donations.
· Write engaging, impactful copy to engage and motivate donors and potential new donors.
· Work with the Supporter Journeys Officer to plan, introduce and evaluate integrated supporter journeys to grow loyalty and commitment.
· Produce detailed reports on campaign performance and monitor against past performance and planned expectations.
The successful candidate will have:
· Ideally you will have 3-4 years’ experience in a similar individual giving role.
· Previous line management experience, including conducting 1-1s and appraisals.
· An understanding of charity law, GDPR, data protection, PECR and the code of fundraising practice.
· Be a natural storyteller, able to demonstrate impact of support to encourage donations and increase retention.
· Previous experience of full campaign management including briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, developing campaign analysis and reporting, managing budgets.
· Experience of using a CRM database and working with data teams to update key information, segment audiences and interpret results.
Benefits:
· 27 days holiday a year plus bank holidays with the option to buy additional holiday.
· Flexible and Hybrid Working
· Volunteering Days
· Unlimited access to our online Learning & Development Portal
· Line Management Training Programme
· Pension scheme- 5% employer contribution
· Annual pay review
· Health & Wellbeing support including:
o access to an Employee Assistance Programmes and trained Mental Health First Aiders
· Life Insurance Protection
· Cyclescheme
· Car Lease Scheme
· NHS Blue Light Card and Discounts.
As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.
Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity. If your application is selected to continue in the interview process, a member of our HR Team will be in contact with you before the scheduled interview date.
The client requests no contact from agencies or media sales.
Changing Lives supports people facing the most challenging of circumstances to make positive and lasting change in their lives.
Job Title
Corporate and Events Fundraising Manager (South)
Project
Fundraising
Band / Tier / Level
Band 6.1
Reporting to
Senior Fundraising Manager
Direct Reports
0
Location
London
Salary Band
£29,250 (plus London Weighting £4,250)
FTE / Working Hours
Full Time (37 hours per week)
Overall Role Purpose
Changing Lives is a national charity supporting over 15,000 people each year facing homelessness, domestic violence and abuse, long-term unemployment and those in recovery. It is an exciting time to join Changing Lives as we expand our operations into London. We are seeking an experienced, proactive and passionate Corporate and Events Fundraiser (South) to expand our small, but dynamic fundraising team.
The Corporate and Events Fundraising Manager (South) will develop and implement fundraising strategies to cultivate strong relationships with new corporate partners and organise high-impact fundraising events to increase awareness and income. The successful candidate will also support fundraising across Birmingham and Northamptonshire, where we have established front-line services.
The role offers flexible, hybrid working and will be based from one of our London services and remotely from home.
Key Activities
· Work with the Senior Fundraising Manager to review and implement the fundraising strategy for the South.
· Work closely with the Communications Team on projects, campaigns, appeals and events.
· Deliver a strategy to identify, recruit and retain new corporate donors, Charity of the Year partnerships, payroll giving, corporate sponsorship, and gifts in kind to maximise income and deliver against targets.
· Attend corporate networking events to develop leads.
· Undertake research into potential corporate partners, understanding their motivations and criteria for choosing Charity of the Year partnerships.
· Develop and manage a pipeline of suitable companies to approach.
· Develop cause-related marketing partnerships with corporates
· Deliver a high standard of account management to corporate partners through excellent stewardship, meetings, partnership agreements, reporting and sharing success.
· Collaborate with the Fundraising Team to promote relevant fundraising products, events, appeals and campaigns to new and potential corporate partners.
· Collaborate with the fundraising team to identify relevant products, events and campaigns that will be of interest to existing and potential corporate partners.
· Promote existing fundraising events to increase donor participation.
· Build a portfolio of high-quality events to market to potential donors to increase engagement and income.
· Manage all aspects of event planning, including budgeting, logistics and marketing.
· Secure corporate sponsorships, raffle and auction items for events.
· Recruit and manage volunteers for events.
· Deliver a high standard of event stewardship.
· Support donors in maximising their event fundraising.
· Accurately budget, forecast and record income and expenditure, keeping accurate records of activity.
· Manage corporate partnerships, donors and events on our CRM, Dynamics 65.
· Follow the Donor Thanking Strategy and bank donations in line with our Ethical Fundraising Policy.
· Ensure donor communication is handled appropriately in line with GDPR compliance and log any complaints or breaches immediately.
· Work closely with the Communications Team to raise our profile across social media and press.
· Build strong relationships with project staff across London, Birmingham and Northamptonshire.
· Support any fundraising across other fundraising streams including individual, community, legacy and small grants.
· Act as an ambassador for Changing Lives, representing the charity in a professional manner and undertaking public speaking at events, meetings, pitches and networking events.
· Keep up to date with industry standards and developments as well as competitor analysis.
· Bring a creative and proactive attitude to the team.
The client requests no contact from agencies or media sales.
Membership Fundraising Area Manager
Are you passionate about making a meaningful impact and leading a team to achieve outstanding results for a cause that truly matters? If so, we want you to join the team in the mission to conserve birds and nature.
Position: Face to Face Membership Area Manager
Ref: DEC20242991
Location: Glasgow/Remote
Hours: Full-Time
Salary: £29,200.00 - £31,347.00 per Annum
Contract: Permanent
Closing Date: Thu, 16th Jan 2025
The Role
As a Face-to-Face Fundraising Area Manager, you will lead the fundraising team in the Glasgow area, while also driving growth of teams across the central belt and wider Scotland as and when required. This is a hands-on role where you’ll work closely with your team to meet and exceed fundraising targets; leading, coaching and inspiring fundraisers to succeed.
Benefits include:
• A salary of £29,200 - £31,347 per year
• The charity is a flexible employer with flexible hours available to suit your individual circumstances.
• Work vehicle: a company van will be provided to cover all work travel and associated expenses.
• Leave: 26 days holiday plus bank holidays. As a staff member you are entitled to one extra day of paid leave each year to spend volunteering. This can be for any charity or voluntary organisation.
• Cycle to work Scheme and green loans.
• 24 hours assistance programme for employees and volunteers, it’s free for you and your close family/dependants. You can use it whenever you need support or advice around: financial wellbeing, mental health and wellbeing, physical health, and wellbeing.
• Discount offers include 20% off many retail items in all the charity’s shops and online shop, and savings on holiday bookings.
• Pension scheme - the organisation will match contributions of up to 7%
Key Responsibilities include:
• Leadership & Coaching: You'll be at the heart of recruitment, training, and developing Fundraisers, helping them meet and exceed their targets. You'll also fundraise alongside them, setting the example of a passionate and results-driven team leader.
• Monitoring & Performance: Track key performance metrics such as membership volume, donation amount (AAC), Gift Aid, direct debits and attrition rates to ensure your team’s fundraising efforts are always at their best. Conduct regular performance reviews, offer coaching, and help your team grow their fundraising skills.
• Logistics & Management: Oversee the day-to-day operations of your team, ensure compliance with fundraising regulations, and uphold the values of ethical fundraising.
• Travel: you will be expected to travel to different locations in the central belt of Scotland, and on occasion more widely throughout the surrounding areas in order to support your team. As a result, a full driving licence that is valid in the UK is a requirement for this position.
• Weekend work: You’ll be expected to work weekends to support the fundraisers on busy shifts to maximise membership opportunity.
About You
Essential skills, knowledge and experience:
• A proven track record in face-to-face fundraising and team management, with leadership experience to recruit, motivate and guide your team to success.
• A self-motivated and a determined leader able to embed and lead a positive team culture of successful fundraisers.
• Excellent interpersonal communication skills, a strong understanding of ethical fundraising, good planning and organisational skills and the ability to think strategically.
• Confident in receiving and giving feedback regularly.
• Experience using leadership models such as root cause analysis, setting SMART work objectives, and implementing Situational Leadership to build capabilities.
• Familiarity with the cause, Code of Fundraising Practice and the ability to meet targets, deadlines and support fundraisers effectively.
• Experience working with flexibility and being able to react quickly to change, and to support others through change.
Additional information
Why Work here
Make a Real Difference: the team are driven by the mission promote conservation and protection of birds and the wider environment. Your fundraising efforts will directly contribute to protect our fragile wildlife across the UK.
Join a Supportive Team: As a member of the enthusiastic and innovative team, you'll work in a culture that emphasizes collaboration, sustainability, and driving meaningful change.
Growth & Development: The organisation is dedicated to fostering your professional growth. The Learning and Organisational Development team creates tailored content to support the development of managers throughout their careers, offering training and guidance to help you enhance your skills and progress in your role
Flexibility & Work-Life Balance: The team recognize the value of flexibility and are open to discussing working hours that accommodate your personal needs, while ensuring they meet the operational requirements.
The nature crisis is a challenge no single person can tackle alone. But as a team there’s hope. Are you ready to take on this exciting challenge? Apply now and help save, protect, and fight for nature!
You may have experience in areas such as Fundraising, Fundraiser, Fundraising Manger, Fundraising Area Manager, Area Fundraising, Area Fundraising Manger, Lead Fundraiser, Senior Fundraiser, Membership Fundraiser, Membership Fundraising Manger. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation
We're looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Tower Hamlets.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
The Barnsley Street Project is a pilot service funded by NHS money following a bid by East London NHS Foundation Trust. It that will operate 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It will provide a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service. You will work collaboratively in partnership with NHS and 3rd sector colleagues to deliver a high quality service to support people in the locality with a variety of needs.
For more information please see our website.
The standard work pattern will be Monday -Friday 9-5, however work may be required outside of these hours. There is no possibility to work remotely for this role.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff to deliver excellent services
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind
Excellent organisation skills
Thrives on change and enjoys dynamic diverse environments
For the full list please see our website.
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Are you passionate about equality of access to education for people seeking asylum and refugees?
Access to education is transformative. The people we work with tell us that university is how they will rebuild their lives after being forced to flee conflict or persecution. Yet refugees and people seeking asylum in the UK face significant challenges in accessing higher education, including restrictive policies, limited financial support, difficulty navigating the complex university system, and a lack of adequate information and guidance.
We are looking for a dedicated and skilled individual to lead our work on improving access to higher education for refugees and people seeking asylum. In this role, you will empower activists, collaborate with universities, and drive sector-wide change to ensure that more refugees can access life-changing opportunities at university.
You’ll need excellent knowledge of the challenges facing refugees in the UK, particularly around access to higher education, as well as experience working in or with the higher education sector. You’ll also bring excellent communication and relationship-building skills, ideally a proven track record in policy or campaign work. Highly organised and motivated, you’ll be comfortable working independently and collaborating flexibly within a small, dynamic team.
If you’re committed to breaking down barriers to education and making a tangible difference, we’d love to hear from you.
Other information:
- We will consider remote work or job share requests - if interested please include details in your application
-
We are proud to be a member of the Experts by Experience Employment Network which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.
The client requests no contact from agencies or media sales.
If you are passionate about making a real difference to the lives of veterans and their families, we are looking for an enthusiastic and motivated individual to join our award-winning Poppy Appeal team in the South East & South West Midlands. As a Regional Poppy Appeal Manager, you will play a key role in driving the success of the Poppy Appeal, ensuring it continues to inspire and mobilise our incredible network of volunteers.
In this exciting role, you’ll be responsible for developing and executing strategic plans that align with our Poppy Appeal and Fundraising strategy. You’ll oversee regional budgets, ensuring we meet our net contribution targets, while sharing your insights and feedback from regional activities to our leadership team. Your contribution will be integral to maintaining the Poppy Appeal’s prestigious reputation and ongoing success.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You’ll also manage financial processes, contribute to budget cycles, and support the development of long-term income pipelines. Building strong relationships with local stakeholders, managing risk, and ensuring compliance will be at the heart of your work. Working closely with internal teams, you will ensure our collective impact reaches new heights across the region.
As a leader, you’ll motivate and develop your team through regular one-on-one meetings, team gatherings, and effective performance management, all while embodying the values of the Royal British Legion. If you have experience in people management, team development, budget oversight, performance monitoring, community fundraising, and event management, along with strong IT skills and excellent communication abilities, we’d love to hear from you. Join us and become part of a truly inspiring cause!
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). This particular role will require a full UK driving licence. Our ideal candidate will be living in the Midlands.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Team: Retail
Location: Worcester
Work pattern: 14 hours per week (to include some weekend working)
Salary: Up to £8,400 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Assistant Shop Manager:
- To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
- To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.
About the retail team:
- Our retail operation consists of over 80 charity shops
- Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What we’re looking for in our Assistant Shop Manager:
- Demonstrable learning and experience from working in a relevant retail environment
- Experience and/or understanding of working to sales targets
- Experience of cash reconciliation and financial controls
- Ability to motivate and manage a team of employees and volunteers
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 5th January 2025
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Job Title: Known internally as Senior Relationship Manager
Location: Home based covering the South and South-East of England. Candidates should ideally reside in the area and have access to a car as there is a requirement to be able to travel across the region to attend meetings, events and training
Hours: 35 hours per week
Contract type: Permanent
Salary: £38,409 per annum
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we are looking for:
- Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others
- Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities
- Someone with a growth mindset who is solution focused. Someone who can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers
- Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
How to apply:
You will need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.
Key dates:
Applications by the end of Tuesday 7th January 2025. First interviews w/c 13th January 2025 and second interviews potentially in person in London the w/c 20th January.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).
For information on how we collect, store and process personal data please get in touch with the HR Team.
We’re here to give every young person facing cancer the best care and support.
The client requests no contact from agencies or media sales.
About Hull University Students' Union
Hull Students' Union is here to make a difference to the student experience at the University of Hull. We are dedicated to empowering students, creating engaging experiences, and championing their voices. We are a diverse and vibrant team committed to supporting the needs of our students, and we need someone who can help us communicate our vision and values effectively.
The Role:
As the Marketing and Communications Manager, you will lead the development and execution of our marketing and communications plans, driving engagement with students and the wider community. You’ll oversee our digital platforms, social media, campaigns, and internal communications, ensuring that our messages are impactful and reach the right audiences.
Key Responsibilities:
- Develop and implement comprehensive marketing and communication plans.
- Lead on content creation, including social media, email marketing, and print materials.
- Manage the Students' Union's brand and ensure consistency across all channels.
- Analyse marketing performance, using data to optimise campaigns and measure success.
- Collaborate with internal teams to deliver effective student-focused campaigns and events.
- Provide expert advice and guidance on all marketing and communications-related projects.
- Oversee media relations and external communications to raise the profile of Hull University Students' Union.
About You:
- You have significant experience in marketing and communications, with a strong understanding of digital platforms and social media.
- You are a creative thinker who can develop engaging content and innovative campaigns.
- You are highly organised, able to manage multiple projects simultaneously and meet deadlines.
- You possess excellent written and verbal communication skills.
- You are confident in managing teams and collaborating across departments to achieve shared goals
Why Hull University Students' Union?
- Be part of an exciting and dynamic charity that makes a difference to students’ lives.
- Enjoy a supportive, inclusive, and friendly work culture.
- Opportunities for professional development and career progression.
- Generous holiday allowance and other benefits.
If you’re looking to make an impact and bring fresh, creative ideas to a vibrant, student-led organisation, we’d love to hear from you!
Reports to; Chief Executive Officer
Direct reports:Managers are expected to have between 2-6 direct reports. There may be additional Student Staff/Interns during the Academic year.
Budget responsibility: Managers are designated budget holders and have responsibility as set out in the Financial delegation’s policy.
About the Role
Service Delivery
- To lead a team that deliver effective, impactful, tailored communications that is well researched, resourced, planned and reviewed; supporting all departments across HUSU and HUSUS Ltd to promote their services to members and customers.
- To support HUUS Ltd in marketing to drive increased revenue.
- To organise, lead and participate in cross department project teams to support HUSU campaigns and development activities.
- To work with all departments to lead Freshers, the annual festival of welcome for all students at the University of Hull ensuring all members are appropriately welcomed to Hull with a programme of events and activities that are promoted to students across all years of study.
- To work with all relevant departments and the student body to realise successful events i.e. End of Year events, Varsity and any other significant events brought by the Presidents.
- To lead the marketing team in promoting our annual elections ensuring that set priorities for elections are met.
- To develop and lead operational marketing plans annually.
- Organise effective, streamlined systems and services for graphic, print and film production.
- Organise and lead development of the content management of the Union’s Web presence working with colleagues from all departments.
- To develop our expertise in the use of segmentation, data and targeted communication using the Student Union Management System. (SUMS)
- Ensure that resources are effectively allocated and managed to match the needs of the Students’ Union.
Reporting and Information Management and Compliance
- Using our Student Surveying process and other tools, measure the response, impact to key campaigns e.g. Freshers Hull.
- To present relevant board reports to the Board of Trustees, Committees, Union Council and other meetings as required.
- Ensure all external facing materials (print and online) are within regulatory compliance standards.
- Review materials and support tools and monitoring copyright and GDPR policies.
Team Working and Relationships
- To provide day-to-day management, support and development of the marketing team, setting and agreeing performance targets and enabling them to achieve their best through effective recruitment, development, recognition, and performance management.
- To support Presidents in their roles and interactions with Staff Students, the University and wider community. Work closely with the Presidents to support their activism, campaigns and representation work.
- To develop and deliver marketing and public relations training to the Presidents
- Working with Management colleagues to ensure that all departments marketing and communication needs are considered and supported.
- To manage relationships with our Advertising and Commercial marketing partners in relation to Freshers and at other key points throughout the year.
- Build effective relationships within HUSU, the University of Hull including across the University Marketing, Communications and Internal Communications.
- To develop and maintain effective relationships with external key stakeholders both locally and nationally.
- To develop and maintain effective relationships with local, national, industry and student media to ensure positive coverage for HUSU.
General duties and responsibilities
- To act as adviser to all Trustees on interactions with local, national and student media, ensuring an appropriate response to requests.
- To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
- To maintain an up to date knowledge of marketing best practice, monitoring industry trends and developments, both within the students’ union movement and externally, and to recommend the introduction of new initiatives and communications methods.
- Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
- Carry out all duties in line with Student Union policies, vision, values and strategic aims.
- Ensure the Health and Safety policy and procedures are followed at all times.
- Maintain an active awareness of issues and practice in Students’ Unions nationally in order to build on good practice and identify trends, innovation and development opportunities.
- Carry out any other duties as may be required from time to time under the overall scope of the role.
About You
Essential
Qualifications & Training
- Degree in a related subject or equivalent experience
Experience
- Experience of leading a team
- Experience of writing, and managing a budget
- Experience of building and developing stakeholder/client relationships
- Project management experience
- Public relations experience
- Experience of delivery Presentations
Skills/Ability/Knowledge
- Effective report writing
- Analytical skills
- Creative problem solving
- Flexible, postive approach
- Effective networking
- Good interpersonal skills
Desirable
Qualifications & Training
- Marketing and or Communications qualification
Experience
- Experience of managing a team within a marketing and communications environment
- Experience of designing and delivering training
Benefits
Generous annual leave entitlement of 27 days plus bank holidays and a further 3 statutory days to be taken between Christmas and New Year.
- Cycle 2 work scheme
- Health Cash Plan through BHSF
- Free Eye Test Vouchers
- On- site parking at minimal cost
- One day paid Volunteering day
- All staff event days
- Access to Headspace
- Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.
We are committed to ensuring our workforce accurately reflects the diversity of the world we live in. We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.
All candidates will be treated equally and all appointments made on merit.
For further information or for details of how to apply please click 'Apply' to be directed to Hull SU's website.
Closing date: 17th January 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Staff work a hybrid schedule with 2 days/week in the office
The New Donor Acquisition Manager provides project management and execution support for the coordination and implementation of new donor acquisition under the supervision the Associate Director of New Donor Acquisition. This positive and enthusiastic direct marketer will ensure that all campaigns meet our aligned goals in each of IFAW’s European markets. This role will oversee day-to-day campaign management of direct mail acquisition and provide administrative support for face to face and other acquisition campaigns.
This person will have a proven track record of prior direct marketing excellence in a non-profit setting along with third party management experience.
Role and Responsibilities
- Assist in the coordination and execution of IFAW’s acquisition budget in multiple markets.
- Assist in the execution of IFAW’s European Acquisition and Reactivation mailings, face to face campaigns, telemarketing campaigns, direct response television, print campaigns, text and online campaigns.
- Ensure that campaigns are executed in a timely manner to achieve critical campaign dates.
- Provide daily management of external vendors to assist with execution of the acquisition strategy ensuring all campaigns are on track and implement changes where necessary.
- Manage the technical coding for campaign creation and analysis. Manage the internal discussions and data flows to ensure that income and supporter histories are recorded appropriately.
- Independently analyze results and trends and make recommendations for tactical and/or strategic adjustments to improve results and efficiencies.
- Monitor the Acquisition & Reactivation expense budget while reporting any changes and/or deviations. Assist with monthly financial and results forecasting.
- Create campaign briefings for vendors, internal staff and country offices for all fundraising campaigns. Provide creative input and make recommendations and changes to improve costs and response metrics.
- Manage office communications regarding supporter complaints or queries. Act as a liaison between IFAW and vendors. Utilizing project management skills, devise a tracking process and manage implementation.
- Provide project management skills to track information to and from vendors: data files, file samples, costs, invoices and campaign results. Proactively seek to resolve schedule conflicts, data transmission in a timely and accurate manner.
- Manage worldwide inventory of ancillary collateral material. Monitor and manage stock and premium inventory and reprint when necessary. Develop ancillary product inventory printing and process for new channels as they emerge.
- Develop new acquisition marketing collateral for Face to Face vendors, using the developed proposition and key brand messages.
- Provide necessary information to outside vendors, creative services and production to execute the agreed upon strategy. Continuously review to ensure this information is fresh, on brand and successful.
- Manage Face to Face donor complaint process in partnership with Donor Relations team and multiple vendors.
- Proof read and edit design and copy on printed components, ensuring that all mailings are error-free and country specific versions have been reviewed and approved.
- Manage collateral communication streams where necessary and ad-hoc projects as assigned.
Qualifications and Education Requirements
- 3-5 years of direct marketing fundraising or project management experience. Animal Welfare/Environmental experience is a plus.
- Highly organized, motivated, self-starting, and detail oriented.
- Ability to produce effectively and accurately while managing multiple priorities and competing deadlines.
- Must possess excellent analytical skills and strong attention to detail.
- Ability to think critically and proactively respond to work requests, using sharp problem-solving skills.
- Proficient with Microsoft Suite (Asana, Outlook, Excel, SharePoint, Teams, Word) and database management, with advanced experience with Excel.
- Ability to manage projects through outside vendors and internal staff.
- Ability to work effectively as part of an integrated, diverse, team
- Excellent communication skills, both verbal and written. Second language a plus.
- Relevant experience or a University degree, preferably in marketing, business or a related field, is preferred.
UK Office Benefits
- 8% employer pension contribution
- 25 days’ holiday + public holidays + 5 discretionary days
- Cycle to work scheme
- Modern office
- Dog friendly office
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
To apply, please submit CV and letter of interest via our website.
The client requests no contact from agencies or media sales.
Context and Background
Childhood shapes who we become, abuse never should.
At the NSPCC we fight for every childhood. Our vision is of a society where all children are loved, valued and able to fulfil their potential. We change laws, attitudes, and behaviours to keep children safe.
We work directly with children and families in our national and regional hubs and support thousands of adults and young people through the NSPCC Helpline and Childline. Our pioneering “Speak Out Stay
Safe” programme delivered in schools located nationwide helps to prevent abuse and educate children to keep themselves safe. Our therapeutic services help support children who have experienced abuse, helping them to overcome their trauma and rebuild their lives.
The NSPCC can only conduct our life-changing work with the fundraising support of individuals and companies across the UK, relying on them for 90% of its annual income. That is why our passionate Income Generation team at the NSPCC is so important. We aim to provide the best possible supporter experience by building long-term relationships that are inspiring, rewarding and innovative.
Job purpose
The National New Business team are on an exciting trajectory, having recently just reshaped our team to align with the NSPCC’s strategy. We now have a fantastic opportunity to recruit a New Partnerships Manager who will specialise in acquiring Charity of the Year partnerships up to the value of £400k, while also supporting on acquisition of a larger pipeline of high profile, high value 6 - 7 figure partnerships.
You will be responsible for identifying, engaging and securing new national corporate partnerships that make sense and deliver impact. Your primary focus will be working with the Senior Partnerships Manager to secure CotY partnerships, but you’ll also have the opportunity to work across the National team on all types of commercial, strategic and engagement partnerships. We are looking for candidates who wish to learn and grow their experience in corporate fundraising or business development in a dynamic team who are leading the way in supporting children.
Development and progression are on offer. The successful candidate will be fully coached and supported to win multi-million-pound partnerships with lucrative brands and businesses and to help build the NSPCC partnership income. We are looking for candidates with experience of working within a charity environment but might have commercial sector experience too.
We are searching for excellent relationship builders who can comfortably start new relationships with companies and senior stakeholders with confidence. To ensure success in this role the ideal candidate will be motivated by income targets and can multi-task and/or show project management capabilities.
We have an inclusive culture whereby we encourage all staff to bring their whole self to work. We are proud of our internal staff networks such as PINCC (Pride in NSPCC colleagues and children), NEST (NSPCC environmental and sustainability team), Thrive (mental health network), NSPCC Family Network (support group for parents/carers). We offer flexible hybrid roles and are open to discussing your preferences. The New Business team itself are caring, innovative, creative, energetic and ambitious. If this sounds like your ideal place to work then we’d love to hear from you.
Key relationships - Internal
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Reports to a Senior New Partnerships Manager.
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Works with Head of New Business.
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Works closely with colleagues across the Income Generation directorate, such as Corporate Account Management, Regional Corporate Partnerships, Strategic Projects and Partnerships team, Special Events, Volunteer Partnerships and Major Giving teams.
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Engages with staff in other NSPCC directorates such as Services, Communications & Marketing, Strategy and Knowledge and the Tech division.
Key relationships - External
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Cultivates and develops relationships with external senior influencers such as C-Suite, Directors, and Brand and Marketing Managers.
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Regularly in contact with Senior NSPCC volunteers and NSPCC Trustees as appropriate.
Main duties and responsibilities
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To contribute towards achieving the team’s key performance indicators and annual financial target of £6m as a corporate team
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Build and maintain a comprehensive pipeline of Charity of the Year prospects with the ambition to secure high value partnerships that support the NSPCC’s key services
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Support on writing proposals and pitches for seven figure opportunities
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To contribute towards the department’s strategy, goals, and standards
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To work effectively with other teams within the NSPCC to maximise income for children
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To contribute to the overall Income Generation division’s purpose of maximising income and raising awareness via meaningful long-term partnerships with supporters.
Responsibilities for all Staff within the Income Generation Directorate
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To always behave in a manner consistent with the NSPCC’s Values and Behaviours.
To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to NSPCC’s activities.
To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
To ensure data used in relevant systems is confidential in accordance with GDPR, and both accurate and reliable.
Person specification
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Experience of building effective relationships through face-to-face interactions with new senior contacts, leading to securing income via long-term partnerships.
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Experience of building or supporting on a prospect pipeline to win new partnerships, demonstrating proactiveness and the ability to use one’s own initiative and be self-motivated
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Experience of working in a charity environment
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Excellent written and verbal communication skills to deliver fundraising pitches, share impactful stories ideas and project updates to a range of audiences in a clear, inspiring, and confident way.
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Ability to influence and negotiate successfully with others to achieve a desired outcome
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Target driven with experience of securing new income and meeting individual key performance indictors
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Ability to organise and plan own work, juggle competing demands, manage projects and establish clear timelines and priorities to meet deadlines.
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Demonstrate proactiveness; consistently use one’s own initiative and be self-motivated.
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Effectively manage the data associated with a pipeline of corporate companies. Able to use findings to make key decisions. Desired: experience of Raisers Edge or a comparable fundraising CRM package is desirable but not essential; training provided.
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Desired; some knowledge of corporate social responsibility (CSR) and Environmental, Social, Governance (ESG) and current trends in corporate fundraising across the UK.
The NSPCC’s Corporate National New Business team are on an exciting and aspirational journey, putting companies at the heart of what we do. Join us and change the world for children and companies alike, making it a safer environment to grow up in.
For further information please contact Jessy Smith, Senior New Partnerships Manager.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Lead and strengthen organisation after a period of significant change
- Be a key part of the executive team
About Our Client
Being able to walk, wheel or cycle can change your life: from improving your health, reconnecting with friends and family or being able to get about without the expense or stress of a car journey.
Sustrans is the charity that has been working since 1977 to make this possible for more people. We need a new Executive Director of Finance and Resources to help realise our ambitions for 2030 and beyond.
Our new strategy for 2025-30 is exciting. We're going to make the 12,000-mile National Cycle Network that we created almost 30 years ago even better, transform the school run, put active travel at the heart of new developments and link up walking, wheeling and cycling better with public transport. And we're renewing our brand so we can engage more people to help us make their community better.
You'll join us as the charity emerges from a major reorganisation, so we need a leader who can inspire support, bring teams together and get things done.
Job Description
The purpose of this role is three-fold.
First, to ensure that Sustrans has the people, money, processes, controls and systems to deliver its 2025-30 strategy, as efficiently and effectively as possible.
Second, to support the CEO in holding the organisation to account for delivery, and to drive continual improvement of this delivery across all functions.
Third, through effective financial planning and control, to ensure that Sustrans remains financially sustainable.
To do this effectively, this role is responsible for the following functions: Finance; IT; People; Planning, Governance & Assurance.
Key responsibilities:Finance
- Responsible for the overall financial strategy and financial planning for the charity, including the development of effective financial policies, and for the annual budget and business plan.
- Leading all financial operations of the organisation including business partnering, financial analysis, accounting and treasury, contract and grants management, and procurement. Provide regular financial updates, recommendations and strategic insights to the Executive, Board of Trustees and associated sub-committees.
- Lead the promotion and delivery by the whole organisation of good financial management so that the funds and assets for which the Charity is responsible are safeguarded and used appropriately, economically, efficiently and effectively.
- Accountable for producing annual statutory accounts for each financial year.
IT & Systems
- Strategic oversight of IT operations and successful evolution and implementation of our Systems & Technology strategy and roadmap.
People
- Responsible for developing Sustrans' culture and people capability by ensuring the right structures and processes are in place to nurture and develop the Charity's people. This includes determining relevant strategies and HR and policies, and then ensuring their implementation through an approach of continual improvement.
Governance* Planning & Assurance - including Risk, Health and Safety, Legal, Data Management, Procurement, Planning, Reporting, 3rd line programme and project assurance, Continuous Improvement
- As the designated Executive lead for Health and Safety - review, update and ensure the effective delivery of Sustrans Health and Safety Policy.
- Responsible for the Charity's risk framework, enabling the Board to set the organisation's risk appetite and then for the processes and tools that enable risk to be rigorously identified and managed.
- Data governance, ensuring compliance and risk minimisation on all matters of data protection and governance.
- Developing and implementing the processes required to ensure consistent and timely reporting of all performance across the Charity and up to the Board of Trustees, to ensure line of sight into delivery of the strategy and provide the foundations for improvement.
- Second line assurance of project and programme delivery across Sustrans.
- NOTE: Governance* and third line Corporate level assurance sits within this Portfolio but reports to the CEO.
The Successful Applicant
- Qualified member of an accountancy body or holder of an equivalent qualification.
- Extensive experience of strategic planning and effective implementation.
- Experience of successfully leading and managing complex organisational change and improvement with quantifiable results.
- Experience of leading teams successfully through change.
- Proven track record of leading and developing high performing teams to deliver organisational excellence, impact, and efficiency.
- Experience of implementing organisation-wide business planning, budgeting, and reporting framework.
- Deep knowledge of financial planning and strategy.
- Financial Acumen: Ability to think strategically about financials and put this into practice through budgeting and business planning.
- Up-to-date knowledge of relevant financial legislation, accounting conventions, and best practices.
- Proven track record of managing complex projects and programme delivery.
- Experience (ideally in multiple sectors) at executive level across multiple portfolios.
- Experience of working collaboratively across organisational functions, and geographies.
What's on Offer
This role offers a salary of £107K plus benefits.
As with all our leadership positions, this is a hybrid role. We welcome applications from across the UK, as we have offices across the country.
You won't need to be tied to an office but will provide regular visible leadership to teams with some travel to meetings and events across the UK.
Work life balance is important at Sustrans and appreciated by all who work here. We offer flexible working including a 9 day fortnight.
This role is closing January 27th 2025 and will remain open on our website until this date.
Contact
Rochelle George
Quote job ref
JN-122024-6614789Z
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.