Family Resettlement Worker Jobs in Spitalfields, Greater London
You will be working within our Housing team to deliver an effective resettlement service for young people. You should be experienced in in working with young people within a housing setting and have the ability to demonstrate transferable knowledge and skills in relation to homelessness and move-on pathways.
Key details
- Contract type and hours: 12 month fixed term contract. Full-time - 35 hours per week, Monday-Friday.
- Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
- Location: Based at New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR but travel to different sites across London on a regular basis will be required.
- Application deadline: 9am, Friday 4 October 2024
Key objectives:
- To deliver an effective transition and resettlement service to young people accessing New Horizon Youth Centre, carrying out thorough needs assessments and support plans, and enabling young people to transition successfully from homelessness to independence.
- Establishing and sourcing an innovative programme of support that responds to clients’ accommodation, employment, educational, communication, independent living skills and move-on needs in order to break the cycle of homelessness.
- To maintain and build an effective and innovative network of relationships with relevant external stakeholders, partners, accommodation providers and internal specialists.
-
Reporting to: Service Manager and Head of Services (Housing)
Main tasks and responsibilities
Young people's services
Delivering a resettlement service to young people with multiple needs. This will include:
- Working to ensure young people receive a high-quality service from the point of registration to the move-on. Taking a hands-on approach to dealing with complex or difficult cases and ensuring the quality of support plans to create opportunities to promote independence.
- Managing a caseload of internally referred clients with additional needs as they transition out of homelessness, ensuring that the necessary support structures are in place to facilitate successful tenancy sustainment.
- Carrying out thorough needs assessments and putting in place support plans with young people accessing the resettlement programme.
- Providing expert advice and guidance on Accommodation, Welfare Benefits, Housing Benefit and Tenancy rights, Legal Services, and Employment, Education & Training. Monitoring and evaluating young people’s progress.
- Building and maintaining effective partnerships with accommodation providers and external stakeholders, in addition to cultivating and strengthening existing relationships.
- Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health and Jobs, Education and Training.
- Providing advocacy and referring young people to a wide range of specialist external services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
- Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
Sharing best practice -
To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:
- Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
- Promoting and representing NHYC at relevant forums, meetings and events.
-
Information management
To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:
- Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
- Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
- Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
- Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.
-
Reviewing personal and professional development needs
To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
- Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
Other -
To contribute positively and constructively to the development of the team, the service and the centre. This will include:
- Covering for other members of the team where necessary.
- Following NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.
Application deadline
9am, Friday 4 October
The client requests no contact from agencies or media sales.
- Salary: £30,000 - £33,000 per annum at 1.0 FTE (or pro rata equivalent if part-time).
- Working pattern: This role can be full-time or part-time at 0.8 – 1.0 FTE (30 – 37.5 hours per week). Flexible working requests will be considered.
- Contract: Permanent with a 6 months probationary period.
- Team: Operations Team
- Location: This role can be remote, hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days each month, as well as be able to regularly (at least weekly) travel around the country to meet clients and their families in person. At least 1/3 of the families we support are currently based in London/South East but are dispersed across England and Wales.
- Reporting to: International Safeguarding and Protection Manager
Safe Passage International (SPI) is recruiting an Arrivals and Social Support Worker to support to continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum, and that the young people and families we work with have dignity and safety on arrival.
This Arrivals and Social Support Worker will work with young people and families to support them in their reunification and arrival to the UK. This legal casework is facilitated by our UK Legal Team and covers a range of geographic regions inside and outside of Europe, including responding to emerging crises such as working to support people fleeing Afghanistan, Ukraine, Sudan and Palestine.
Reunification and resettlement is a difficult process. This role will involve conducting pre-arrival needs assessments, preparing the family for the reunification, and supporting them after they arrive in the UK. The Arrivals and Social Support Worker will also help young people and families transition into their new life, by supporting them with the practical and emotional aspects of resettling in the UK. You will work with the family and professionals and act as a bridge into longer term services and support. This role will also provide social support on a case-by-case basis for others in vulnerable situations, including family members pre-arrival, as well as to those on our Young Leaders Programme. This is a challenging and extremely rewarding role for candidates with a good understanding of the challenges young people and refugees face on arrival to the UK.
We are looking for candidates with strong social support skills, as detailed in the Person Specification. Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.
We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital statuses (or non) and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.
As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.
We respect that people’s identities is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.
If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.
If you would like an informal chat about the role and your experiences, please read through the Job Application and Guidance document attached below. Alternatively, for more information, please visit the job advert for this role on our website.
How do I apply?
Please visit our website for more information and click on the attached documents to read the full Job Description & Person Specification alongside our ‘Application Questions and Guidance’ below.
Closing date: Sunday 13th October at 11.59 pm
The client requests no contact from agencies or media sales.
New Citizens’ Gateway is a registered charity with the aim to improve the quality of life and promote the physical, social and mental well-being of refugees and asylum seekers helping to reduce health inequalities, social exclusion and poverty and enabling positive integration.
We are seeking to enlist an experienced Refugee General Adviser to become a valuable member of our vibrant and active advisory team. Your role will involve offering information and guidance on matters such as accessing welfare benefits, PIP, housing, NASS support, education, employment, and training. This assistance will be provided not only at our office but also via phone and during community outreach initiatives.
You should possess substantial experience in offering direct advisory support to clients, collaborating with statutory services, and possessing a comprehensive understanding of the challenges encountered by Asylum Seekers/Refugees, as well as the available resources for their aid. Additionally, you will need the capability to deliver training and workshops, function effectively as a collaborative team member, exhibit adept negotiation and communication abilities, and manage demanding situations with minimal oversight.
If you're ready to make a positive impact and support refugees and asylum seekers on their journey, we invite you to consider joining the New Citizens' Gateway.
Benefits:
- 26 Days annual holiday + Bank Holidays
- 6% Employer's Pension Contribution
- Employees Assistance Package
- Hybrid Work
- Training Opportunities
Interview date: 3rd October 2024
Please keep this date free.
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life
The client requests no contact from agencies or media sales.