Events Manager Jobs
About Us
Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 15 countries. In just five years, we have reached one million refugees and raised tens of millions for nearly 150 organisations providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.
Summary of role
The Community Fundraising Lead will work as part of the Partnerships team. The role will collaborate on the development of the community fundraising strategy and will lead on its implementation. The role will include engaging our community with a range of fundraising opportunities and will play a vital role in generating the funding needed for Choose Love to continue to support displaced people around the World.
Core Responsibilities
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Drive revenue via community fundraising generated by individual fundraisers, employees of our corporate partner base and small businesses supporting Choose Love
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Build a creative, diverse community fundraising strategy using learnings from your previous experience
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Collaborate with partnerships comms and digital teams on the creation of community fundraiser journey, downloadable pack and assets for fundraisers and ensure these are kept up to date
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Act as the key point of contact for Choose love community fundraisers, helping keep them informed and supported and giving them the tools to maximise their donations
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Work towards fundraising targets by building Choose Love's community fundraising activity
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Regularly identify and explore new opportunities for fundraising
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Help to generate and realise new community fundraising ideas
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Work with communications team to ensure regular updates about community fundraising activities to drive donations and inspire and ask others to fundraise for Choose Love
Events Assistance
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Event support for both Choose Love events and external events organised by VIPs, community fundraisers and other stakeholders - this can be everything from tracking RSVPs to arranging printed materials, payment devices, merchandise and coordinating corporate volunteers at the event
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Assisting with elements of the Choose Love Shop, as required, including logistics, facilities, technology, being an onsite point of contact for talent, corporate volunteers and other stakeholders and occasional shop shifts to help out at busy times
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Running ad hoc pop up merch stalls with corporate partners
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Running festival stalls
General Partnerships
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Working collaboratively with the team and Choose Love Leadership to creatively and practically build the Partnerships team’s fundraising revenue
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Being a first point of contact with supporters messaging on our social media channels and engaging with the Choose Love online community
About You:
You will need to be passionate about Choose Love’s vision and mission, building strong relationships with our local and community supporters.
Essential criteria include:
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At least 2 years experience in a community fundraising role
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Exemplary communication abilities with a can-do attitude
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A self-starter who will enjoy the autonomy of getting to deliver a strategy you’ve helped to shape and seeing the results!
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Creative and interested in exploring new opportunities and trends to help keep Choose Love ahead of the curve
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Excellent organisational abilities with meticulous attention to detail.
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Able to be flexible, work out of hours when needed and assist with things outside the normal scope of the role when things get busy. We are a small team so this attitude is very important!
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Ability to work in a fast-paced environment and manage multiple projects simultaneously.
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Committed to embedding an equality, diversity and inclusion lens to all your work
Desirable Criteria but not essential;
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Events experience
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Driving licence
People are at the heart of what we do, so you will be able to work with a variety of colleagues and partners as part of the role.
Pre-employment checks
Employment with Choose Love will be subject to the following checks before your start date:
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a satisfactory Disclosure and Barring Service (DBS) check
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receipt of two satisfactory references
Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email the people team to discuss in further detail.
Salary: £30K -£35K
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the people team.
How To Apply:
Interested candidates are invited to apply by sending their CV and a cover letter to the people team by noon 17th July 2024
The client requests no contact from agencies or media sales.
About Us
Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 26 countries. In over 8 years, we have reached over 5 million refugees and raised tens of millions for over 500 organisations, providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.
Summary of Role
The Regional Head of Middle East Programmes supports the organisation’s programmatic efforts with a focus on developing and implementing strategy for the Middle East region whilst also providing hands-on support to day-to-day grants management, partner management and donor coordination and reporting.
The following role works closely with the Director of Programmes and Head of Programmes (Protracted Contexts). The role will also regularly work as the intermediary lead with the established Collective for Refugee Leadership in MENA (CRLM), which is a group of donors and thought partners focused on advancing refugee leadership and support for refugees across the Middle East and North Africa.
You will be highly flexible and adaptive, able to respond effectively and in line with our emergency protocols to humanitarian crises as required, whilst also supporting longer-term protracted programmes work. You will have strong project and grants management experience and highly effective administration skills. You drive efficiency and innovation and provide senior management guidance on international projects, as well as high-quality implementation. You will address challenges and issues in all aspects of project implementation and ensure timely and appropriate solutions, including the identification and mitigation of programmatic risks. You will also demonstrate strong people management skills, with an ability to provide both task management and strategic guidance (in addition to more holistic line management support) to several team members.
Responsibilities
Grant Management
● Manage the Choose Love Middle East team to ensure smooth and efficient grant-making for our work in the Middle East
● This includes leading on, and managing a small team, to:
▪ Work closely with partners to gather, review and track due diligence documentation required for granting to partner organisations.
▪ Support the maintenance of grants systems to track grant making progress e.g start and end dates, reporting deadlines, no cost extensions etc.
▪ Draft and/ or review grant agreements between Choose Love and partner organisations and ensure any grant amendments or addendums have correct and accurate information
▪ Review reports from partner organisations to ensure effective use of Choose Love funds
▪ Work with the Data Lead (Programmes) to review Middle East reporting data received from partners and assess outputs, impact and successes from grant-making in the region. This will include being closely involved in impact reporting within the CRLM initiative.
▪ Working with the Director of Programmes / Head of Programmes to attend monitoring trips to the region
▪ Support the Safeguarding Lead on Safeguarding organisational development for the region as needed
▪ Problem-solving with partners on how to get funding into challenging contexts
Partner Relationship Management
● Build meaningful, effective ongoing relationships with new and existing partners.
● Lead partner calls and track key takeaways and actions to share internally.
● Lead on regular check-ins with existing, long-term partners.
● Respond to ad hoc needs arising from partners - including clarification/support on the application process and support with reporting.
● Maintain up-to-date understanding of the needs of partners.
● Supporting Choose Love Fundraising
● Support with narrative reporting to donors - capturing the work of our implementing partners in the region
● Support with developing proposals for donors to Choose Love
● Respond to ad-hoc requests for information from prospective and existing donors
● Support with organising and hosting donor trips to the region
● Support the Partnerships team in presenting Choose Love’s work at events etc when appropriate
● Build and oversee relationships and liaise with CRLM grant partners, bilateral funders, and other key stakeholders to ensure CRLM strategy and approach are aligned to needs and trends in selected contexts
Regional Strategy
● Working closely with the Director of Programmes and the Head of Programmes (Protracted Contexts) and ELT, to develop and implement the regional strategy for Choose Love’s programmes in the Middle East as part of the wider Choose Love Strategy.
● Consulting with key advisors and stakeholders on recommendations for the Middle East strategy
● Championing and supporting opportunities to promote funding to refugee-led and lived-experience led organisations
● Working with the team to implement the regional strategy and adapt the approach in response to contextual changes or humanitarian emergencies
● Maintain an up-to-date expert understanding of the changing context and needs in the region
● Lead on Choose Love’s involvement in CRLM, including inputting and implementing the new strategy, processes, and systems
● Participate in relevant sector / regional meetings
● Work with the Director of Programmes and Head of Programmes to develop a network of peers working in the region
People Management
● Thoughtfully manage the existing team that supports Choose Love’s Middle East work by providing day to day support, meaningful 1:1s and annual reviews and identifying any learning and development needs
● Collaborate closely with (2) other Regions Heads on wider team initiatives and tasks, and be willing to provide surge management support for other regions during absences or periods of annual leave
● Support CRLM in recruiting and utilising advisors and consultants
Internal Communications
● Facilitate the sharing of regional strategy and updates across the wider Choose Love team to feed into wider fundraising efforts
● Communicate partner activities / asks to the rest of the team, including presentations on team calls and email updates to the team
● Support the ELT with information to feed back to the board about Programmes work.
● Capture information on specific contexts and summarise quickly and efficiently to the Communications team, as well as for external stakeholders/funders.
Essential Criteria
● Fluency in Arabic and English (both in written and speaking)
● Experience working in a programmes or grants-focused role related to the Middle East region
● Experience in the humanitarian sector, ideally with people who have been displaced
● Have permission to work in their country of residence
● Ability to travel within the Middle East region
● Line management experience, with remote line management experience highly desirable
● Experience liaising with donors and external stakeholders
● Report-writing skills
Salary & Benefits
Salary - £40,000 - £47,000
The successful candidate will have working, expert knowledge of the region and will be an Arabic and English speaker. They will also be able to travel, particularly across the Middle East. The position offers a competitive salary and benefits. It is an opportunity to make a difference and work with partners who are genuinely making a difference. This position is fantastic for personal growth and learning in this fast-growing and dynamic charity.
Recruitment Information:
Interviews will take place on the week commencing 22nd July 2024.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team
How To Apply:
Interested candidates are invited to apply by sending their CV and a cover letter by noon 9th July 2024
Pre-employment Checks:
Employment with Choose Love will be subject to the following checks before your start date:
● A satisfactory Disclosure and Barring Service (DBS) check
● Receipt of two satisfactory references
Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email to discuss in further detail.
Contact Information:
To explore the opportunity further or for any queries you may have, please contact the Choose Love people team.
How To Apply:
Interested candidates are invited to apply by sending their CV and a covering letter by noon 9th July 2024
The client requests no contact from agencies or media sales.
Senior Philanthropy Manager
United Kingdom (with flexible and hybrid working)
The Organisation
We are the Marine Conservation Society, a UK charity fighting for a cleaner, better-protected, healthier ocean: one we can all enjoy.
Right now, our ocean is at a tipping point. We’re polluting our waters and destroying precious habitats. We're harming the species that live there. This is reducing the ocean's ability to help fight the climate crisis. While a third of UK seas are protected on paper, less than 1% are well managed. We are determined to change this. Using people-powered action and with science on our side, we defend habitats and species, working with communities, businesses and governments to encourage ocean-based climate action solutions across the UK.
We are now looking for a Senior Philanthropy Manager to join us on a permanent basis, working 28-35 hours per week.
The Benefits
- Salary of up to £44,000 per annum (pro rata for part-time)
- Annual leave starting at 25 days per year (pro rata for part-time), plus Bank Holidays (we also close between Christmas and New Year as extra time off)
- 6% employer contributions to our stakeholder pension scheme
- Sick pay at full-pay for 8 weeks, then 8 weeks at half-pay (after probation ends)
- Great work life balance through flexible and in many cases, remote working
- Support for your health and wellbeing with a programme of activities plus an employee assistance programme for you and the people who live with you
This is an incredible opportunity for a high calibre fundraising professional with experience securing six-figure gifts to make a real difference in the world.
You'll be at the forefront of securing vital funds for our mission, using your skills to drive meaningful change for our oceans and make a lasting difference. What’s more, this is the perfect opportunity to add environmental initiatives to your areas of expertise!
We’ve got a clear vision and culture at MCS: we are brave, we have integrity, we are a community, we are credible, we are positive and we are solutions-focused. If these values resonate with you, then you can help us to protect our ocean and all that depend on it; the wildlife, the people and, now, our planet.
The Role
As our Senior Philanthropy Manager, you will build and sustain our major gifts programme, driving our income stream and ensuring our work can continue.
Specifically, you will secure long-term relationships with high net-worth donors, capitalising on environmental philanthropy.
Reporting to the Director of Fundraising and Development, you will facilitate the development of the major gifts programme, working collaboratively to develop and deliver a major gifts strategy to generate up to six-figure gifts.
You will build a prospect pipeline of donors, develop compelling, well-defined cases for support, and undertake long-term, innovative and impactful projects and themed areas of work.
Additionally, you will:
- Create bespoke stewardship plans for all current supporters
- Develop a calendar of engagement opportunities and stewardship events
- Build relationships which support peer-to-peer fundraising
- Lead on implementing the operational plan for major gifts
- Provide leadership and direction to the major gifts programme
About You
To be considered as a Senior Philanthropy Manager, you will need:
- Experience of securing five- and six-figure gifts from high net-worth individuals
- Experience of prospect research
- Experience of major gift fundraising
- Experience of developing bespoke funding proposals and reports
- An understanding of fundraising and data protection regulations
- Excellent communication, presentation, negotiation and networking skills
The closing date for applications is 10th July 2024.
Other organisations may call this role Charity Fundraising Manager, Fundraising Appeals Manager, Major Donor Fundraising Manager, Trusts & Partnerships Manager, Partnerships Manager, Fundraising Development Manager, or Fundraising Lead.
Marine Conservation Society are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a unique opportunity as a Senior Philanthropy Manager, please apply via the button shown.
We tackle the ocean emergency by working with communities, businesses and governments.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.
This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.
The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.
We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.
This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role summary
You’ll be raising funds primarily for School Plates, the flagship UK programme, to help school menus to become healthier and more planet-friendly by increasing the quality, quantity, and uptake of plant-based food.
The programme is growing rapidly. Now working with 70 major school caterers feeding over 1 million children daily, we’ve roughly doubled our reach in each of the last two years. With a new educational programme to teach children about their food choices launching this year, and our School Plates Awards and Global Plant-based School Food Network both expanding considerably, there is a need to significantly grow our income.
The role is primarily a combination of major donor and corporate fundraising to complement our existing trusts and foundations fundraising. You’ll be an experienced relationship builder, a driven and enthusiastic self-starter, and an excellent project manager. Are you also passionate about improving school food and changing the food system? Can you match our ambition?
Responsibilities
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Lead on UK fundraising, focusing on major donors and corporates.
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Develop a creative 3-year fundraising strategy, and draft annual and quarterly objectives.
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Research, identify, and secure new major donors, and develop individual cultivation strategies for prospective donors, moving them along a prospect pipeline.
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Support the stewardship of existing major donor relationships, keeping them informed and involved in our work to secure their continued support.
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Draft theories of change, cases for support, and other relevant written materials.
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Build on our vision for a successful ‘donor circle’.
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Devise creative ideas for corporate partnerships, and develop relationships with a range of organisations sympathetic to our aims, developing cultivation plans for each.
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Contribute to drafting applications to trusts and foundations, if required.
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Contribute to the fulfilment of our reporting requirements.
Person Specification
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5+ years of experience of fundraising at an NGO.
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A track record of identifying and securing significant or multi-year, five-figure funds from donors and/or corporates.
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Evidence of writing successful proposals and reports.
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Excellent project management and organisational skills with the ability to lead and work collaboratively.
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Significant experience in researching and developing strong stakeholder relationships.
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Strategic and impact-driven.
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Excellent written and verbal communication skills, including effective listening, objection handling, and negotiation skills.
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Excellent interpersonal skills, including confident demeanour and experience in engaging with a diverse range of high-net-worth individuals.
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Experience with organising or contributing to inspiring events for major donors.
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Willingness to travel nationally
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Passion for and commitment to ProVeg's mission.
Preferred:
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Knowledge and understanding of the plant-based food sector.
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Membership of a professional fundraising body.
Benefits of working with us
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A strong organisational focus on personal development, with a designated training budget.
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Provision of a work laptop.
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Flexible, trust-based working arrangements and home-office arrangements.
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Career development support.
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Mindfulness programme - free Headspace account.
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We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
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And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
Application process and timeline
Please submit your application using our online form including your CV and cover letter. By submitting your application you agree that your personal data will be processed by and shared with our UK entity (ProVeg C.I.C.) and German entity (ProVeg e.V.). We will be interviewing on an ongoing basis until the position is filled.
The recruitment process consists of:
1. Online Cognitive Aptitude test + Personality test
2. Online trial task
3. Interview with Senior Management
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with The Intensive Care Society. We are currently recruiting 2 exciting roles within their Communications team; Marketing Communications Manager, and Communications and Member Engagement Manager.
The Intensive Care Society offers a flexible working environment, with hybrid working and an expectation to go into their London office at least 1 day per week.
Both roles will report into the Head of Communications and will play a core role in the Society’s communications team providing the intensive care community with the information they need to care for patients and to continue raising the profile of intensive care to the public and Government. You will lead projects and manage campaigns to grow the membership of the Society and create engagement opportunities and communication for members, focused on ensuring direct benefit and designed to promote member growth and retention.
Key Responsibilities:
· To play a leading role in developing strategic marketing and communication advice and advising the senior management team and CEO
· Manage and implement marketing campaigns from planning to delivery and evaluation, ensuring they are informed by clear objectives and integrated across agreed channels in line with the Society’s Strategy and Plans
· Raise the profile of the Society using all communication channels delivering a consistent message to all stakeholders.
· Work with all areas of the organisation to communicate workstreams through newsletters, social media, blogs, websites and other mediums.
· Develop compelling content to highlight member successes and tell engaging membership stories. Utilise storytelling techniques to highlight member and sector achievements and contributions.
· Use our channels and networks to promote attendance across the Society’s event programme which includes one day seminar style events, the Intensive Care Society Awards and our flagship Congress, State of the Art.
· Take responsibility for data analysis and insight in relation to our website, email marketing, the CRM database, and streaming analytics to help inform decision-making and strategy, and also for reporting purposes across the organisation
· Work with Head of Communications to create informative and interesting press releases, press kits, newsletters, and marketing materials.
· Plan and manage design, content and production of communication materials to help tell the Society’s story.
Person Specification:
· A proven communications and/or B2C marketing professional with experience of using multiple channels for communications and B2C marketing purposes.
· Experience working with third parties to create content.
· Analytically minded with demonstrable ability to use data to improve future work.
· Experience managing both CMS and CRM systems
· Experience and confidence in managing difficult and challenging situations and stakeholders.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks
Role Title: Business Development Manager (Health Sector)
Reports to: Head of Growth & Branding
Based: Battersea Park
Salary:£45,000 - £55,000
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Flexible Environment
DBS: Basic
Reporting to the Head of Growth & Branding, the Business Development Manager will play an integral role in boosting the growth of our Health & Wellbeing Service and our various programme offerings.
This person will work to develop and implement an effective growth and development approach that expands our reach , social value and set our company apart.
The Growth Team is a newly created team at Enable. They will be responsible for accelerating growth and development throughout our services and bringing Enable’s Strategic Plan to life! As a member of the Growth Team, you will have the unique opportunity to shape the future of our company, working collaboratively across departments to identify new opportunities, develop solutions, and implement strategic initiatives. This team is creative, innovative and always hungry for more.
Main Duties/Responsibilities:
- Seeking out new and exciting ways to expand Enable’s reach and increase strategic partnerships (Wellbeing focussed)
- Work closely with Health & Wellbeing management to learn & identify Enable’s current scope and reach
- Identifying gaps and trends in the market for different types of health and wellbeing services, identifying new markets, growth areas, customers, partnerships, and new ways of reaching existing markets
- Network with businesses and commissioners to build relationships and identify new opportunities and potential growth areas
- Working closely with the Research & Development team and to analyse and identify trends and opportunities, and other internal stakeholders to ensure initiatives are properly aligned with our strategic aims
- Any other relevant duties that the Head of Growth & Branding may see fit
Skills and Experience:
- Proven experience in Business Development and implementing successful growth strategies
- Experience working in/ understanding of the UK Health Sector
- A hunger for identifying new opportunities, and the tenacity to see that through to conversion
- Autonomy to self-motivate, drive change and work collaboratively in line with the Growth & Development Team
- Ability to engage and liaise effectively with diverse stakeholders, internal and external
- Strong analytical skills, attention to detail and efficient time and workload management
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working for a small , resident led , community organisation your role will be to develop and deliver a range of projects and activities for local residents . You will have experience of similar work in a community setting and be responsible for managing an existing portfolio of projects and staff . You will work to develop partnerships with a range of local organisations , both statutory and voluntary , with a view to deleloping new projects and representing resident's interests . You will also undertake some fundraising and deputise for the Chief Executive as required.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Bristol & Weston Hospitals Charity raises funds for all ten hospitals in the University Hospitals Bristol and Weston NHS Foundation Trust (UHBW). We’ve been in partnership with UHBW for 50 years and we’re as passionate about our work now as we were when we began life in 1974. We’re here to bring moments of joy, comfort and hope to those who need it most; The millions of patients and their loved ones who pass through our hospital doors each year and 13,500 NHS staff who care for them.
That’s a lot of people so we need you to take the reins of our Individual Giving, Legacy and In Memory programmes from September as Sam departs for maternity leave.
This is a varied role where one day you will be creating content and using inspiring patient stories for a full-hearted appeal. Another day you’ll be refining supporter journey comms to our 10,000+ charity lottery players. Another week and you’ll be developing and launching ideas for maximising long-term growth in Legacy and In Memory giving and how this looks across all our brand and supporter touchpoints.
“If you find your heart singing when you hear about the amazing feats people undergo to improve the lives of others or feel inspired playing your part in improving the health and happiness of every patient cared for in our hospitals, then we think you’d better apply!”. Sam, current post holder.
We are a Disability Confident employer.
Working for a charity is great. Working for Bristol & Weston Hospitals Charity is greater.
Benefits:
- 27 days annual holiday entitlement (pro-rata) plus an additional day off on your birthday and a wellbeing day. Plus an additional two days leave after five years of service.
- Commitment to hybrid and flexible working
- Competitive pension scheme. We'll match employee pension contributions up to 8% (minimum 5%)
- Additional support via our enhanced Employee Assistance Programme, including up to eight sessions with a licensed counsellor
- Life assurance cover - 4x annual salary
- Commitment to training and development with budget set aside
- Medicash health plan - claim cash towards a range of medical costs
- Free Blue Light Card that allows access to hundreds of discounts at major retailers.
Closing date: 8th July
Interview date: 15th & 16th July
The client requests no contact from agencies or media sales.
Sanitation and Hygiene Manager
Location: Bauchi State, Nigeria
Contract: 2 years fixed term contract, Full time, 40 hours per week
About WaterAid:
Want to use your skills WASH to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as our Sanitation and Hygiene Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the team:
WaterAid Nigeria has recently completed its 2023-2028 country programme strategy which sets a 5-year building block towards delivering a more influencing led programme and reflects a progression from previous country programme strategies, outlines key shifts in focus required to catalyze change and achieve maximum impact for our work in Nigeria.
About the role:
The post holder will be expected to manage the effective implementation of the Accelerating Inclusive Sanitation and Hygiene Economy in Nigeria project working with the Bauchi State Programme team.
They would perform a wide range of duties using independent judgment and initiative to determine approaches or actions to take in non-routine situations. In broad terms, the job holder will provide technical, administrative and operational support for programme management (planning, implementation, monitoring, evaluation, knowledge management and fundraising activities) with reference to the SHF Project delivery in Bauchi state.
They will be required to interpret guidelines using policies and precedents. Most importantly S/he will be able to demonstrate sufficient professional and personal maturity to be entrusted with what in many cases will be sensitive information to the programme department and the organization at large.
Key Responsibilities:
A key responsibility of the Sanitation/Hygiene Manager will be to support the State Programme Lead by providing technical and administrative support to the Bauchi State Programme on sanitation/ hygiene to ensure the effective delivery of the Accelerating Inclusive Sanitation and Hygiene Economy in Nigeria project
and ensure WaterAid is networked in the right spaces to influence systemic change in Bauchi state. These will include:
General/Cross-departmental/Collaboration:
- Works closely with the State Programme Lead to ensure quality and standard delivery of the Sanitation and Hygiene Fund grant project activities.
- Lead in delivering the objectives of the SHF project in Bauchi State, especially in market-based sanitation, training of SME/entrepreneurs of sanitation and hygiene. This will also include promotions/campaigns, ODF strategies and development of WASH strategic documents and roadmaps.
- Represents WANG at State and national meetings, feeding back on progress and development on those platforms and suggesting necessary steps/advise to WANG.
- With the support of the State Team Lead, Head of Advocacy and Communication and Head of Programmes, develop appropriate activities and events to mark Global Days such as Handwashing Days, World Water Day, Menstrual Hygiene and World Toilet Days in Nigeria.
- Deliver learning products on sanitation and hygiene and engage effectively in knowledge management platforms sharing project learning on system strengthening engagements for improved sanitation and hygiene.
- Work collaboratively with the Business Development Officer as may be required to deliver project business case initiatives, especially as it relates to sanitation and hygiene.
- Support the State programme Lead in annual work planning and budget development and will be responsible for developing L3 budget for sanitation and hygiene-based activities of the Project.
Sanitation and Hygiene:
- Provide technical support that ensures sanitation facilities are hygienically and technically safe to use, are gender sensitive and inclusive and meet the needs of everyone at each stage of life.
- Promote gender-differentiated and inclusive sanitation facilities solutions that are context specific and addresses institutional gaps in schools, healthcare facilities, and public places.
- Provide technical support to hygiene interventions which must focus on behaviour change, and target people in household, community and institutional settings and expose the target population multiple times.
- Lead research processes that identify the determinants of hygiene behaviours and social norms, and use creative processes to develop context-relevant, attractive and engaging hygiene-promotion packages.
- Champion and support government to develop and implement national and state sanitation and hygiene policies, strategies and programmes building on African Sanitation Policy Guidelines
- Engage state level stakeholders to drive integration of sanitation and hygiene within work of health, nutrition and education.
- Engage with, support and contribute to sector planning processes and discussions around national sanitation approaches and strategies, adequate monitoring mechanisms and resource analysis.
- Influence government agencies, private sector, political leaders and other champions, to make sanitation and hygiene a political and social priority.
- Drive stakeholder engagement that considers sanitation service chain to unlock opportunities and catalyze growth in the sanitation sub sector.
- Facilitate private sector participation (women's economic empowerment, job creation, entrepreneurship, SMEs) - Engage collaborators [especially women (social and profit-oriented businesses)] at the various levels to encourage participation along the sanitation value chain at different levels.
- Support governments and private sector stakeholders to develop community-based sanitation marketing structures and viable business models for sanitation and hygiene services.
- Support local private sector participation in the delivery of sanitation services and products.
- Drive engagements that will unlock the sanitation economy including developing an effective fecal sludge management framework, the Toilet Economy, the Circular Economy and a digitally driven Smart Sanitation Economy.
- Provide technical support that drives WaterAid's efforts to support the Clean Nigeria Campaign (CNC) and government plans to achieve ODF 2025 and Hygiene Behavior Change Communication Approaches (HBCCA).
- Support data driven sanitation and hygiene interventions in a participatory manner using the Life Cycle Costing Approach and developed Local Investment Plans to ensure the sector benefits from and are driven by credible data collected.
- Support process to design programmes that promote non-discrimination and equality, sustainability, accountability, participation and access to information.
- Monitor, evaluate and share evidence of WaterAid's implementation to strengthen sector knowledge.
Advocacy, Partnership and Innovation:
- Support the formation of effective partnerships at national, state and local levels with government bodies, civil society, academic/ research institutions, international development partners, youth groups, Donors, Researchers, Think Tanks, Innovation Hubs media and private sector.
- Advocate and influence to improve integration and prioritization of sanitation and hygiene into other sectors such as Health and Education with the aim of improving national planning processes and state level implementations.
- Work in partnership to maximise impact, share knowledge and experience on sanitation and hygiene behavior with key institutions, stakeholders and platforms.
- Work to influence donors and governments to invest more in sanitation and hygiene and encourage adequate and consistent budgetary allocations that are effectively and efficiently used at national and sub-national levels to ensure sustainable and quality implementation of sanitation and hygiene plans and policies.
Research, Evidence, Learning
- With the support of the communication unit, develop case studies, position papers, policy messages /briefing notes, web articles etc. on key sanitation and hygiene issues to achieve influencing outcomes of WaterAid work in Bauchi and Nigeria.
- In collaboration with the Advocacy and Communication Team, receive and analyse legislations related to WASH and in particular sanitation and hygiene at State Houses of Assembly and prepare reports that convey impact of policy and legislative proposals on sanitation and hygiene access within specific jurisdictions of state and LGAs.
- Raise public awareness on issues of WASH, sanitation and hygiene in collaboration with Communications and Media team.
- Support the design and delivery of activities targeted at strengthening policy analysis and capacity of WANG CSO partners in sanitation and hygiene and WASH in general.
- With the support of the State Programme Lead and Strategy, Programme Effectiveness and Learning (SPEL) department document and share learning on sanitation and hygiene policy issues and civil society engagement, citizenship engagement/empowerment, rights of stakeholders, gender, equity, and inclusion.
- With the support of the WaterAid SPEL team synthesise findings and recommendations from completed research(es) conducted by WaterAid Nigeria into practical actions in sanitation and hygiene.
- Manage collaborative case studies, impact surveys and other research to adequately inform stakeholders about the critical issues in WASH service delivery and design.
- Initiate and support in dissemination events to share policy research reports in sanitation and hygiene.
- With the support of SPEL team develop, administer, and periodically evaluate institutional development tools which considers access and rights, equity & inclusion and other key components to effectively evaluate performance of the WASH sector in sanitation and hygiene.
About you: To be successful, you'll need to meet the following criteria.
Essential Criteria
- Must have a University degree in Environmental/Public Health, the Social Sciences, Development studies or related fields.
- Minimum of 7 years' experience of which at least 5 years must be in WASH Programme/project management, sanitation and hygiene promotion, community management, WASH programmes advocacy with any reputable international agency.
- Experience with high level stakeholder engagements (government/ development agencies), driving and delivering strategic priorities.
- Experience with building capacity of implementing partner organizations especially CSO's and government.
- Experience of managing multiple project stakeholders including community level stakeholders; government officials; CSOs etc
- Experience of project documentation for use in influencing; writing case studies and success stories.
Desirable Criteria
- A Master's degree in Public Health, Education and Awareness and any of Project Management, international development / human rights, sociology, public policy or political science will be an added advantage.
Closing date: The application will close on July 05, 2024
How to Apply: If you are interested in the position and have the right skills and attributes, kindly apply by clicking on apply
Please note: to apply for this role you must be able to demonstrate your eligibility to work in Nigeria. Only candidates shortlisted for interviewing will be contacted within two weeks of the closing date for applications.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
![WaterAid logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/q3vsfzr_mfo_2024_03_27_08_54_05_am.jpg)
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About you
You’re passionate about music and want to play a key role in shaping and changing the future of the music industries. You're someone who thrives in community-led environments and enjoys collaborating with and supporting young people.
You’re someone who loves building new relationships and comfortable engaging and growing creative communities.
You’ll have an ear for music and a strong understanding as to what engages young people in and out of music. You’ll have an entrepreneurial spirit that will develop our NextGen Programme through a new stage of growth. Behind the scenes, you’re organised, collaborative, efficient, self-motivated and can work well in a small team that has to punch above its weight.
You may have experience already working in music, working with artists' events, campaigns, or in community management. You may have worked on or with youth-led organisations or platforms engaging directly with young creatives.
About the role
The NextGen Community Producer will play an integral role at Youth Music shaping and developing our support for young adults, particularly helping them to close the gap between learning and earning in music.
You’ll join us at an exciting time as we look to scale up and enhance our community engagement efforts. Building on the foundations established in phase 1 between 2021-2024, your focus will be on increasing participation, and fostering a more cohesive and active community. Your innovative strategies and passion for supporting young creatives will be key to driving deeper connections among members, and creating a compelling offer for the community.
Day-to-day you’ll be programming national events, workshops and networking opportunities; brokering progression opportunities though Youth Music’s industry partners, and recruiting to paid freelance creative roles. The job will involve managing a variety of relationships with young people, playing a central role in developing and leading the NextGen community strategy, and supporting the development of a new brand and user journey for NextGen community members.
Key responsibilities
Programme Development
- Act as the day-to-day lead and point of contact for the Youth Music NextGen Community, representing their voice internally and externally.
- Devise and implement a clear strategy for the continued growth and development of the NextGen Community, with support from the Engagement team.
- Deliver impactful programmes of activities and support that will progress young people into creative careers, broaden their networks, increase their confidence and create access to new opportunities.
- Develop and grow the NextGen Community brand and visual identity, ensuring a clear offer and user journey for those taking part in Youth Music funded projects, and other potential new members.
- Increase the role the community plays in designing and delivering the NextGen programme, aligning with Youth Music’s wider aims and values around youth voice.
- Increase interaction between NextGen Community members.
Events
- Work with the events team to develop, grow and manage our programme of regular NextGen Community events across the country to bring the community together and showcase their talent.
- Develop and manage our programme of events in London in partnership with Young Guns Network (YGN), taking place in the offices of our music industry partners.
- Grow attendance at all NextGen events, working with our Comms and Marketing team to increase awareness and build the profile of the event series.
- Programme and manage all events within set budgets.
Partnerships
- Build and leverage relationships with partners and networks to enhance the offer for the NextGen Community (such as events, performance opportunities, workshops, studio time, content creation, and exclusive offers etc).
- Manage relationships with key corporate partners (such as Levi’s) to support delivery of the NextGen Community activities.
- Build and maintain a pipeline of potential partners to approach, and support wider fundraising efforts within the team.
Recruitment
- Lead on NextGen recruitment for NextGen Community Events and the Youth Music Awards, with support from the Engagement Coordinator. e.g. Create briefs for NextGen roles and be their main point of contact.
- Support recruitment for any other Youth Music or partner opportunities created for the NextGen Community. (e.g. gigs, festivals, activations, focus groups, etc).
- Develop the NextGen talent pool, finding new ways to promote and manage this.
- Create and source relevant national music-related opportunities for Youth Music’s ‘opportunities board’.
NextGen Fund
- Support the marketing and promotion of the NextGen Fund.
- Contribute and support NextGen Fund decision panels.
- Work with our Comms team to ensure that content created through the NextGen Fund is showcased on Youth Music’s social and digital channels. E.g. Sound of the Next Generation playlist.
Demonstrate Impact
- Work with the Insights Team to listen and act on feedback from the NextGen Community. This will be via monitoring, research and consultation that informs the ongoing development and design of the NextGen offer.
- Prepare and present reports on the plans, activities and impact of NextGen Community.
- Share our learning internally and externally at panels, conferences, and through written pieces.
Systems and processes
- Capture NextGen membership on Salesforce so that we have a clear understanding of who is in our community.
- Work with the Database Administrator to improve our systems, processes and user journeys.
- Work with the Comms and Marketing team to ensure the Youth Music website represents and serves the needs of the NextGen Community.
Other
- Ensure all activities are delivered in line with Youth Music’s values with inclusion, diversity, equity and accessibility at their core.
- Be a safeguarding champion, ensuring best practice Safeguarding is embedded throughout our work and all issues and concerns are escalated as appropriate.
- Represent NextGen at events or speaking opportunities and act as an ambassador for Youth Music.
- Ensure budgets are managed effectively, accurate records are kept and invoicing and payments are managed in a timely manner.
- Undertake other tasks that may be requested from time to time that may be consistent with the nature and scope of the role.
Person specification
Essential
- Experience in building and engaging communities in music, creativity or other youth-led spaces, platforms or organisations.
- Strong ability to build new relationships, engage with diverse creative communities, and foster meaningful connections.
- A passion for music and a strong understanding of the UK creative industries and current issues facing young creatives, coupled with a clear desire to create a more equitable industry for the next generation.
- Experience in developing, implementing and growing brands and programmes, particularly those that support young people.
- Experience of working directly with young people, including one-to-one and facilitating or leading groups.
- Proven track record of programming and managing events within budget constraints.
- Excellent organisational skills, with the ability to manage multiple projects simultaneously and deliver on KPIs.
- Experience working in a small, collaborative team environment, demonstrating efficiency and self-motivation.
- Excellent written and verbal communication skills, capable of representing Youth Music and the NextGen community internally and externally.
- Attention to detail and the ability to deal sensitively with confidential personal information.
- A strong commitment to equal opportunities, diversity and inclusion, alongside a working understanding of safeguarding best practices, ensuring a safe and inclusive environment for all participants.
Desirable
- Previous experience working in music, with artists, events, campaigns etc.
- Familiarity with charities and an understanding of how they operate within the music industries.
- Experience in developing a brand, with knowledge of digital and social media strategies to enhance programme visibility and engagement.
- Partnership development - experience in building and maintaining relationships with corporate partners and supporting fundraising efforts.
- Familiarity with Salesforce or similar CRM systems for managing community membership and engagement.
- Comfortable with public speaking and acting as an ambassador at events or conferences.
The client requests no contact from agencies or media sales.
Corporate Partnership ManagerSalary: £40,000 - £51,000 dependent on experienceJob Type: PermanentLocation: London
Your new organisation
Hays are delighted to be partnering with an established charity providing extensive services to poor communities and survivors of natural disasters globally. The charity and employees of the charity consistently display values of compassion and respect throughout every interaction, providing an environment which employees are proud to work in.
Your new role
The Corporate Fundraising Manager role is instrumental in driving the charities' mission forward by creating, managing and expanding their portfolio of corporate partnerships. The main responsibility is to produce business proposals using knowledge of fundraising strategies, donor development and grant writing. Other duties include:
- Research, approach and secure new corporate partnerships
- Fostering strategic relationships with corporate sponsors and donors
- Create and present compelling business proposals and pitches that are tailored to stakeholders to secure funding
- Evaluate the progress of fundraising campaigns, reporting key metrics to stakeholders
- Clearly communicate fundraising goals to stakeholders and corporate partners
- Act as an ambassador for the organisation, representing the charity at external events and other networking opportunities
- Undertake public speaking engagements and present to potential donors/ partners
- Maximise fundraising opportunities by collaborating with colleagues across the organisation to maximise income.
What you'll need to succeed
- Minimum of 2 years of experience in a fundraising sales or income generation role.
- Excellent communication, interpersonal and networking skills
- Ability to work independently and as part of a team
- Strong organisational and project management skills
What you'll get in return
Hybrid work is available. Competitive annual salary
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?
Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: Spear Hammersmith, Spear Kennington, & Spear Bethnal Green
Contract: Permanent, Full-time
Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £30,000
Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate
Application pack: Download our application pack below for more information about the role and Resurgo
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
Strategy, vision and impact [25%]
- Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
- Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
- Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets
Leadership, line management and training [25%]
- Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
- Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
- Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme
Relationship management [20%]
- Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
- Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room
Delivery of the Spear Programme [20%]
- Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
- Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment
Operations [10%]
- Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- You are IT literate
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities
- Training, guidance and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Manager
Reporting to: Director of Fundraising
Hours of work: 37.5 hours per week
Salary: £35,000 per annum
Closing Date: 12 July 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team.
The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.
The successful candidate will be expected to:
- Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
- Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
- Ensure that the best donor experience and journey is in place across all income lines.
- Work closely with the Database Manager to identify and implement process improvements and where possible system automations.
- Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
- Provide timely and accurate reporting to the Director of Fundraising.
- Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Work in a hybrid model of some days in the office and others from home.
Required experience, knowledge, skills and characteristics:
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
- Experience of managing a team to deliver excellent supporter or customer care.
- Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
- Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
- Strong organisation and evaluation skills and ability to prioritise workflow and resources.
- Desire to exceed expectations and deliver the best supporter experience and journey.
Desired experience, knowledge, skills and characteristics:
- Experience of training and mentoring others to ensure the best donor experience.
- Automation of imports from various fundraising platforms.
- Experience of mapping donor journey and fundraising logistics processes.
- An understanding of Direct Mail processes and logistics.
- A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme - offering free 24/7 support & counselling and advice
The client requests no contact from agencies or media sales.
Social Media Manager
Contract: Permanent, full-time, 35 hours per week
Salary: £43,668 - £45,851 with excellent benefits
Location: London, UK.
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills in social media management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Social Media Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Digital Content and Experience Team are a group of experts who manage WaterAid's owned digital channels and content. From compelling emails, to thumb-stopping social media content, to finely crafted web content - we're all about telling stories and creating experiences online that raise awareness, inspire brand love and stimulate action.
About the Role:
As our Social Media Manager you'll have an exciting, busy and creative role. You'll be the owner of our social media channels, responsible for bringing our strategy to life and working with lots of other teams to ensure the best use of social media to achieve wider organisational goals too.
Some of the highlights:
- Working with talented comms professionals across the world to find, develop and produce stories about our work.
- Using your creativity and deep knowledge of social media to make content that is entertaining, educational and inspiring.
- Covering iconic events and partners, like Glastonbury Festival, The Championships at Wimbledon and the London Marathon.
- Collaborating with famous friends and talented creators on shared content that will get WaterAid's message in front of new audiences.
- Owning the delivery of social media campaigns to support key fundraising appeals, brand awareness moments and mass campaigns.
- Strolling through the office in a toilet costume from time to time.
About You:
You'll need to know social media inside out, be able to think fast on your feet and be happy to get stuck into making all manner of content as part of a small but mighty team.
We're looking for someone with:
- Experience of content creation, especially assets and video for social media.
- Extensive experience in channel management and using management platforms (such as Brandwatch, Later, Sprinklr etc).
- The ability to manage stakeholder relationships globally, influence effectively at all levels and work collaboratively as part of a matrix structure.
- The ability to self-manage, innovate for continuous improvement and respond creatively to emerging trends and technology
You'll also ideally have video editing experience and would be comfortable presenting in front of camera, although these skills aren't necessary.
Closing date: Applications will close at 23:59 on 17th July 2024. The first round of interviews, held virtually, will be the week commencing 22nd July 2024. The second round of interviews will be week commencing 29th July 2024.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
![WaterAid logo](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/q3vsfzr_mfo_2024_03_27_08_54_05_am.jpg)
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![](https://downloads.charityjob.co.uk/cdn-cgi/image/width=148,height=82,fit=cover/media/programmes.jpg)
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