Event Manager Jobs
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.
To ensure individual supporters are treated in a responsive and respectful way. Also, to support the Fundraising team with the maintenance of records / transactions and assist with the management of MAP's fundraising database: Microsoft Dynamics.
About You
As a Supporter Care & Database Assistant you will be the first point of contact for our supporters, community groups, organisations, media representatives & others who get in touch with MAP directly by phone, email and by post.
You will ensure that data entry into our fundraising database: Dynamics, is accurate and kept up to date, to enable us to steward our supporters effectively.
You will also be responsible for banking donations received at our London office and thanking our wonderful donors.
We’re looking for someone who is passionate about providing excellent customer service and is a clear communicator. You’ll understand how important it is for MAP to engage with our supporters effectively to ensure lasting relationships.
Duties and key Responsibilities
Be responsible for responding to supporter enquiries by telephone, letter and email, within our service level agreements. as well as handling outbound supporter care calls and other communications.
• Process donations from multiple income streams, ensuring supporters are thanked according to internal guidelines.
• Maintain supporter and organisational records in our database.
• Using data securely and with best practice data protection principles in line with GDPR.
• Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary.
• Develop & maintain effective working relationships with colleagues in & outside of fundraising.
• Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care & Database Manager.
Other responsibilities
• To assist with the banking of cheque and cash donations received at head office.
General Responsibilities
• Support the mission, ethos and values of MAP
• Support and promote diversity and equality of opportunity in the workplace
• Work collaboratively with others in all aspects of our work
• Represent and be an ambassador for MAP
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Treat with confidentiality any personal, private, or sensitive information about individual organisations and or clients or staff and MAP data.
Person Specification
Experience
• Experience of supporter or customer care
• Experience of customer relationship management (CRM) databases
• Experience of using Dynamics is desirable
• Experience of transaction processing, e.g. credit cards, cheques
Skills and abilities
• Good interpersonal skills and an excellent team player. Someone who is open, able, and willing to deliver beyond a personal brief
• Ability to work well under own initiative, meet deadlines and have a good attention to detail
• Interest and ability to learn technical skills relating to the functions of the fundraising database.
• Good communicator with an ability to share information in clear and concise language
• Strong attention to detail
Education/training
• Able to use a computer with confidence, advanced MS Office desirable
Personal attributes and other requirements
•Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding.
•Commitment to anti-discriminatory practices and equal opportunities.
•Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work
• Ability and willingness to work weekends/evenings on occasion to support events and other charity activities in the UK, and to travel overseas where necessary.
Note: We encourage all interested applicants to apply even if they don’t meet all criteria in the person specification
The client requests no contact from agencies or media sales.
Purpose
This is an exciting time at CBM UK, as we continue to grow and develop our philanthropic
fundraising. To help us achieve our ambitious long-term goals this role requires an
experienced and passionate individual to be part of our Philanthropy Team.
This vital role will lead the programme to build and grow our relationships with High-Net-
Worth Individuals (Major Donors) over the next five years and beyond. Working alongside
the Head of Philanthropy, you will seek to build upon current relationships, as well as
identifying, researching and cultivating relationships with new and lapsed major donors to
increase income for CBM UK’s work.
CBM is a Christian charity, and as a key supporter facing role, the position holder will
represent CBM’s purpose and ethos to all external audiences and will be sympathetic and
embracing of Christian beliefs and values.
You will be part of a dynamic and highly skilled Fundraising and Communications team,
dedicated to inspiring people in the UK to help transform lives in some of the world’s
poorest places.
Responsibilities and areas of work
This important role will seek to develop our Major Donor income stream, seeking to grow
both numbers of donors and income raised. At CBM, a Major Donor is considered to be
one who has the capacity to give £5,000+ per year and who relishes the opportunity to
have one-to-one, personalised interactions with CBM.
This role will seek to identify new high-level donors, as well as help to develop existing
relationships with our generous supporters.
Working closely with the Head of Philanthropy, CEO and Leadership Team, other team
members and (occasionally) external consultants, this role focusses on building and
consolidating our major donor portfolio, so increasing our donor base and thus our in-year
and pledged income.
Main Goal:
To successfully steward a portfolio of new and existing major donors through tailored
approaches, so securing repeat and multi-year gifts to achieve agreed income targets and
KPIs.
This will be achieved through:
1. New business acquisition:
a) Analysing our current supporter base to build a prospect list, using our database
(Salesforce) and external databases, to assess the potential to upgrade active,
lapsed and prospective major donors.
b) Researching, identifying and securing major donor prospects, through the
identification of high-net-worth individuals who may have an interest in CBM’s work,
and through proactive and effective networking, including working with our Trustees,
Patrons and Ambassadors.
c) Identifying next steps and determining tactics for engagement, including 1:1
working, giving group presentations and delivering pitches at various levels, and
leading on their facilitation.
d) Attending networking opportunities in Cambridge, London and the surrounding
areas to represent CBM and to engage potential major donors in our work
2. Stewardship and cultivation of current and active donors:
a) Developing and implementing tailored cultivation and stewardship plans, so that
individuals are engaged in a bespoke manner, ensuring that they feel a part of CBM
and that their generosity is recognised, through regular reporting, interactions,
updates and tailored approaches.
b) Developing donor-centric applications, proposals and initial approaches (by post,
email, phone and face-to-face) that are driven by insight on donors’ individual needs
and preferences and are tailored to their interests and requirements, following up as
required.
c) Reporting to donors in both formal and informal ways, as appropriate, to ensure
they are kept up to date with CBM, the impact of their grant and project
developments.
d) Hosting and facilitating face-to-face and online meetings with high-level donors,
including organising dates, venues and agendas/ talking points, and creating
Meeting Briefs for all attendees to ensure positive outcomes as far as possible.
e) Promoting the importance of legacies, and legacy income, where appropriate, and
to steward those who have pledged.
f) Organising and managing the successful delivery of at least one Major Donor Event
annually (cultivation, stewardship, thanking etc), to ensure positive relations and
potential new business, in collaboration with our Fundraising and Programme
colleagues.
g) Supporting the Head of Philanthropy and the Philanthropy Officer on the
identification, stewardship and cultivation of potential corporate partners.
3. Proposal and Report Writing
a) Crafting compelling proposals and reports that meet the bespoke needs of major
donors whilst meeting the needs of CBM and our Programme delivery colleagues,
within agreed deadlines.
b) Working with members of the Programmes Team to ensure the accuracy of major
donor proposals / reports, and with members of the Fundraising & Communications
Team to ensure consistency of messaging.
c) Working with the Philanthropy Team to develop new projects/ themes/ appeals for
potential projects.
d) Supporting the Head of Philanthropy on collating information and providing reports
to Foundation donors as needed.
4. Planning and Budgeting
a) Contributing to the development of an Income Generation and Engagement
strategy, led by the Director of Fundraising, Impact & Communications.
b) Closely monitoring income and expenditure, reporting to the Head of Philanthropy
where necessary, and contributing to the creation of yearly fundraising budgets and
plans and quarterly Board Reports.
c) Establishing, monitoring and reporting on key performance indicators, milestones
and targets to facilitate informed decisions and improved working practice.
5. Other
a) Ensuring all information, donor activity is recorded and kept up-to-date on our
database to fully-inform any approaches/meetings.
b) Providing proof-reading and copy-editing support to colleagues.
c) Helping to develop a culture of enthusiasm and success, reflecting the ambitions of
CBM, and promoting positive working and innovation.
d) Ensuring that the values of CBM UK are understood by external partners and
always reflected in communications.
e) Carrying out any additional duties as required by the Head of Philanthropy and
Director of Fundraising, Impact and Communications.
The client requests no contact from agencies or media sales.
Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association’s Best Small Museum of the Year award and welcomed over 100,000 visitors
OUR VISION To progress Britain’s understanding of itself by giving queer stories and experiences their rightful place.
OUR MISSION Queer Britain works to Reclaim and Preserve queer people’s stories and objects and Inspire by celebrating and educating about LGBTQ+ lives, impact and culture.
OUR VALUES We are Open - everyone is welcome and respected. We are Courageous - we act with boldness and seek out the truth. We are Connected - we are collaborative and connected to culture
Your aim will be to support the Museum Director with raising around £500,000 per year from charitable sources.
Person Specification:
- An outstanding fundraiser, with a track record of securing four and five figure donation.
- A fundraising professional, experienced in working within at least one of the main areas of fundraising: membership, individual donors, grant-makers or corporates.
- Someone committed to providing outstanding, engaging and exciting donor & sponsor stewardship.
- Someone able to build positive relationships with internal and external stakeholders, including Museum staff, guest artists, visitors, volunteers and board members.
- Someone excited about the prospect of working a cultural organisation with inclusive storytelling at the heart of everything we do.
Role Description:
Research and Prospecting - Working alongside the Director, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.
Pipeline Management - Using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.
Cultivation - Using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meetings with key Museum staff, workshop visits and private dinners
Making the ask - You will be fearless in asking people to support the Museum, and will support the Museum Director with pitching to companies and writing grant applications.
Stewarding and Reporting - You will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programme that entertains, engages, and encourages renewal.
Queer Britain is the UK's first and only LGBTQ+ Museum, for all, and we opened in our beautiful heritage space in Kings Cross, London in 2022.
The client requests no contact from agencies or media sales.
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Some travel in London and within UK
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Within the Chief Executive’s Office, the UK Advocacy and Health Intelligence Department are focused on creating lasting change. We identify creative policy solutions in response to the challenges people with arthritis face. We influence decision-makers across the UK by developing evidence and through stakeholder engagement, public affairs activity and by campaigning alongside people with arthritis. We have expertise across health and care services, public health, and employment policy. We also work in collaboration to influence medical research and data policy and play an active role in several cross-sector groups. We’re looking for a Policy Manager who will make a difference to health and social care policy for people with arthritis.
About the role
The purpose of this role is to lead on projects across our policy priority areas, commissioning research, developing policy positions, and producing reports and consultation responses. There will also be opportunity for line-management within the team.
This role will cover a broad range of issues across one of our strategic goals – prevention and diagnosis; access to treatment; and living well with arthritis. Our approach considers the needs of people of all ages who have arthritis.
The Policy Manager will also contribute to the wider work of the team, working closely with colleagues in the Nations Teams, the Research Directorate and the wider charity, including by representing us on cross-sector policy groups, drafting briefings, and participating in events and conferences.
We’ll give you autonomy, variety and challenge with opportunities to lead projects and to work with inspirational campaigners and meet senior Government and NHS stakeholders. We’re a supportive team who will value your well-being and professional development.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Understanding of current policy issues relevant to people with long-term conditions or disability, including healthcare policy.
- Recent experience of influencing policy gained from work within a policy team.
- An ability to think creatively and communicate effectively.
- An enthusiastic, adaptive and flexible approach.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Philanthropy manager
· Full time: 37.5 hours per week (we welcome flexible working requests)
· Hybrid working for the foreseeable future, with regular attendance, including Thursdays, at our central office:
- Pears Building, Pond Street, London, NW3 2PP
Other office days may be worked from our other sites at:
- Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
- Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL
HOW TO APPLY
To apply for this post send your:
➢ CV (please include your last employer and dates of employment)
➢ Cover letter (please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role).
Closing date for application: Monday 2nd December
Interview date: Friday 13th December
You must be eligible to work in the UK
Job Purpose
We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.
Specifically, this role will lead the team’s efforts in working with our mid-level donors, developing our first ever patrons’ programme and providing them with a gold-standard experience that ensures continued support of the Royal Free Charity.
You will play an important role within our philanthropy & campaigns team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.
The role reports to the senior philanthropy manager.
Responsibilities
Leading the Royal Free Charity’s patrons’ programme
· Lead all aspects of the Royal Free Charity’s patrons’ programme, from recruitment through to stewardship and renewal efforts.
· Work with senior stakeholders to develop and launch a new strategy for the programme, illustrating the potential overlap between patronage and other areas of support for the charity, as well as opportunities to uplift levels of support or additional gifts.
· Manage the day-to-day delivery of the patrons’ programme including coordinating the renewals process and responding to enquiries.
· Effectively promote the programme across a range of audiences, working with colleagues to identify and recruit prospects and deliver retention activity to uplift individuals to patronage and beyond.
· Develop and deliver the engagement programme for patrons, collaborating with colleagues on stewardship and cultivation plans including a programme of communications and touchpoints, including events.
· Draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.
· Support colleagues who manage relationships with patrons by ensuring key materials are shared, and monitoring when annual renewals are due.
· Manage updates to patron recognition across our hospital sites, ensuring names are listed in accordance with donor wishes, and are added or removed at the appropriate time.
Leading the Royal Free Charity’s mid-level programme
· Alongside the patrons’ programme, lead and deliver a mid-level giving retention and recruitment strategy, for donors giving between £1,000 and £10,000 to the charity each year, working with colleagues to understand potential opportunities for uplift in giving.
· Support the development and delivery of engaging events, and bespoke communications for mid-level donors.
· Ensure that mid-level donors have the best possible experience of giving to the charity, by engaging with colleagues on the development of appeals to this audience, stewarding those giving at this level, and attracting new supporters to grow the programme.
· Contribute to analysis and commentary on the performance of the programme.
· Work with the public fundraising team to thank mid-level donors to fundraising appeals, creating updates and reports, and providing an excellent supporter experience to maximise the opportunity for a longer-term relationship beyond specific appeals.
· Work closely with charity colleagues and external suppliers to ensure fundraising activities are delivered to agreed plans, budgets, and timelines.
· Support the fundraising activities of the wider philanthropy & campaigns team through identifying donors who may give major gifts or be interested in legacy giving.
Cross-team working and individual development
· Lead the team’s work in stewarding existing legacy pledgers.
· Build relationships across the charity and with Royal Free London staff to enhance own work, raise the visibility of fundraising, and identify opportunities for collaboration.
· Represent the philanthropy & campaigns team, where appropriate, on cross-charity projects.
· Take time for personal development, contributing learning and ideas to the wider team.
· Keep up to date with fundraising sector trends and how they can be applied to our work.
· Undertake any other tasks commensurate with the role.
This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.
PERSON SPECIFICATION
Qualifications
No specific qualifications are required for this role.
Experience
Essential
· Experience in fundraising and donor development in the charity or cultural sector, or a similar setting.
· Experience of working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
· Experience of creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
· Experience of planning, delivering, and evaluating a project from start to finish.
Desirable
· Experience of developing longer term relationships with supporters, clients, or equivalent audiences.
· Experience of leading on the creation and implementation of innovative events that are tailored towards a specific audience’s interests.
· Knowledge of fundraising regulations and best practice including Gift Aid and GDPR.
Skills and knowledge
· A keen interest in the fundraising sector, with a desire to learn and grow in the role.
· A passion for relationship-building, and working with a diverse range of audiences.
· Exceptional customer service skills.
· A positive can-do attitude and approach towards problem solving.
· Outstanding organisation skills, with the ability to juggle workload whilst maintaining an excellent service level to donors, charity colleagues, and external suppliers.
· A collaborative approach to working with other members of the team and senior stakeholders.
· Excellent written communication skills, with a strong eye for detail.
· Ability to deal with sensitive information in a confidential and professional manner.
· Comfortable with, and interested in, working in a healthcare related setting.
· Excellent IT skills, including a thorough knowledge of MS application (Word, Excel, PowerPoint and Teams), and a willingness to learn new skills, such as how to use the relationship management database, Raisers Edge NXT.
· Engagement with equal opportunities, diversity and inclusion, and a commitment to act in accordance with best practice in these areas.
BENEFITS
Core benefits
· 25 days of paid holiday, plus three day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
· Expert financial advice from our financial partner, the London Credit Union
· Salary Sacrifice Scheme
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Fortnightly guided meditation
· Free massage therapy from our complementary therapy team
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential
advice and support on work and personal issues.
Fundraising department
Our dynamic fundraising department generated £4.5 million through donations in 2023/2024, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the Royal Free Hospital site.
We pride ourselves on being supporter focused and agile, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:
· Our Philanthropy & Campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations, and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on the acquisition of a new surgical robot, our forthcoming cancer campaign, our essential volunteering, complementary therapy and support services, the charity’s first patron programme, and special events to support these activities.
· Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care teams sit within public fundraising, with their work underpinning and supporting the entire department.
Building on our achievements, our board of trustees has agreed to invest in expanding the fundraising team to develop a sustainable infrastructure that will support our growth ambitions.
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter (please use your written statement to explain why you are keen to work at the Royal Free Charity and your suitability for the role as detailed in the role description. Please also consider when writing your statement that strong writing skills are important for this role).
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Monday 2nd December 2024 at 12 noon.
Interview date: Friday 13th December 2024
The client requests no contact from agencies or media sales.
About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, more than 11,000 professionals working on the frontline received our training. Over 87,000adults at risk of serious harm or murder and more than 109,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last seven years, more than 5,000 perpetrators have been challenged and supported to change by interventions we created with partners, making almost 17,000 adult and child victims of their abuse safer.
Together we can end domestic abuse. Forever. For everyone.
The Role
Our influencing work is changing the UK conversation about domestic abuse, with both national
and locally based elected representatives and the officials and colleagues who work alongside them.
As our Policy and Public Affairs Manager, you’ll lead impactful policy initiatives that align with our mission to end domestic abuse and to ensure support for the whole family, preventing harm, reducing risk and supporting recovery. Working closely with our Head of Public Affairs and Policy, you’ll develop strategies which will amplify our voice and the voice of survivors, and deepen our policy engagement, particularly in relation to multi-agency work, health and family justice.
You will be joining the organisation at a pivotal moment as the new Government makes an explicit commitment to halve VAWG in ten years, including planning a new strategy and a number of new Bills to support this mission This provides an unmissable policy development and influencing opportunity to ensure that SafeLives’ priorities for improving the response to domestic abuse are taken forward by Government.
This is an ideal role for a dynamic and experienced policy manager with a commitment to social change and the prevention of domestic abuse.
You will be based in our London office and/or remote working, with regular meetings in London and occasional travel to other locations around the UK, including our Bristol office.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 9am on Monday 2nd December 2024.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.
The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.
You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.
Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.
Consideration will also be given to a part time role of pro rata 32 hours per week over four days.
Return Fundraising
We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.
Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.
Main Responsibilities
Data Processing
- Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
- Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
- Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
- Ensure adherence to data handling best practices.
Compliance
- Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
- Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.
Analysis
- Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
- Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
- Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.
People Management
- Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
- Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.
Administration
- Maintain comprehensive data logs and prepare up-to-date process documentation.
- Identify and implement process improvements to streamline data operations and support overall business objectives.
Skills
Essential
- High-level proficiency in Excel and experience with structured data schemas.
- Proficient in data segmentation and analysis
- Understanding of data protection best practices
- Understanding and application of basic SQL
- Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
- Adaptable and positive approach to change.
Desirable
- Experience working with databases and project management.
- Understanding of fundraising and/or telemarketing sectors.
- Familiarity with reading dialler reports and making informed operational adjustments.
- Knowledge of the Fundraising Regulator’s Code of Practice.
- Experience with APIs and/or automation software such as Zapier.
- Line management experience, including training and development.
Travel
Occasional travel within London and the UK may be required for client meetings, conferences, and training events.
Offer
- Annual salary of £37,000 to £40,000 depending on experience and location
- Full time permanent contract of 37.5 hours per week Monday to Friday,
- Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
- Hybrid working with flexible working from home and office days
- Consideration will be given to a fully remote position with a salary adjustment
- 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
- Laptop, plus home working equipment including chair, desk and monitor
- Pension contribution of 3%
- A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
- Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects
The client requests no contact from agencies or media sales.
Engagement Manager – Newcastle
Job Ref: V530
Hours per week: 28 hours per week – (Flexible days/hours)
Salary: £20,000 plus attractive employee benefits package (£25,000 FTE)
Start date: ASAP
Location: Newcastle – Hybrid (WFH, Office, Community)
Closing date: Wednesday 11 December 2024 – 10am
Interview date and Location: 17 December 2024 – Online
Volunteering Matters and our work across Newcastle
Volunteering Matters is a social change charity, supporting communities to overcome adversity, tackle isolation and loneliness, improve mental and physical health, develop skills and opportunities, and ensure that people can lead change by volunteering. We passionately believe everyone in the UK should have the opportunity to thrive, and that volunteering changes lives.
We have been operating Volunteer Centre Newcastle (VCN) since 2005. VCN provides a wide range of support around all things volunteering to 1250+ charities, organisations, and groups across Newcastle. Each year, we also support 2000+ members of the public who are interested in volunteering and need support to get started.
We also lead the innovative Newcastle Volunteer Passport Scheme, and the Home from Hospital project which supports older people with their transition home following a hospital admission.
Newcastle Good Neighbours Project
We are working in partnership with Newcastle City Council, and other partners, to launch a new “Good Neighbours” project. We would all like to live in a place that has a sense of community, where people look out for their neighbours. This project aims to foster a feeling of positive wellbeing and independence for those who may be socially isolated, or who don’t have many people around them, giving that “little bit of help”.
The project will help people in the community feel safe, supported, and more able to live an independent life, whilst preventing, reducing and delaying the need for formal support through Adult Social Care. It will also provide people the opportunity to volunteer a little time, in a flexible way, to make a difference in their own community. We know volunteering can lead to enhanced skills, and positive wellbeing. Volunteers will provide practical or social support, completing “one-off’ or short-term tasks, supporting a neighbour. This may include things like grocery shopping, collecting prescriptions, driving someone to a GP appointment, helping with odd jobs around the house, light gardening, or checking in with someone for a cuppa and chat.
The role of Engagement Manager
You will lead the day-to-day delivery of the Good Neighbours project. Initially running as a 2-year pilot, we aim to attract and recruit as many volunteers as possible, whilst ensuring that people who could benefit from the service know about it, and can receive support quickly and easily.
The right person for this position would be someone with a good knowledge and understanding of “best practice” in Volunteer Management. It is essential that the postholder can work flexibly, is an excellent communicator, and can build strong working relationships with a range of people. In this role, you will:
• Work alongside other Volunteering Matters colleagues/projects in Newcastle, in a joined-up way, ensuring we attract volunteers to become a “Good Neighbour”
• Recruit, train, induct, and provide ongoing support to a network of “Good Neighbours” across Newcastle, ensuring each volunteer has a positive and rewarding experience
• Develop strong working relationships with colleagues within Newcastle City Council, and other partners and stakeholders, to raise the profile of the project as a new service locally
• Match volunteers with the right volunteering tasks, at the right time, which suit their goals and interests.
This will include the use of the innovative Volunteer Management system “Volunteero”
• Ensure the project runs smoothly in line with Volunteering Matters policies and processes, compliance needs, meeting ambitious goals/outcomes around number of volunteers involved, and people supported
To apply for this role
1) Prepare an up-to-date CV
2) Prepare a supporting statement. Your supporting statement should NOT be a simple cover letter. Instead, it should be a detailed description of why you are a suitable candidate. You should consider the job role, and the skills and experience that we are looking for. A minimum of 1 A4 page is recommended.
4) Send CV and Supporting Statement by email - you will find more details on our website
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Prospectus are delighted to be working with a prestigious heritage site based in Essex. They are looking for a experienced and dynamic General Manager to oversee all aspects of day-to-day operations of the site. This role offers an exciting opportunity for an enthusiastic leader passionate about history, community engagement, and delivering memorable visitor experiences. As General Manager, you will be at the forefront of the site's mission to preserve and celebrate its legacy, while ensuring that visitors and community feel connected to its unique historical significance.
This particular heritage site is embarking on an exciting new phase in its history, under a refreshed trustee body and building on Stakeholder Engagement work completed last summer to reimagine its vision and move towards a mixed use business model. Working directly to the CEO, you will be responsible for the day-to-day management of the site, including its safety, maintenance, and presentation, to create a welcoming and secure environment for all.
The successful candidate will bring strong operational expertise, a strategic mindset, and the ability to manage a small but diverse team of staff and many volunteers. Financial oversight will be key, as you will monitor income and expenditure, explore new revenue-generating opportunities, and contribute to budget planning to support the charity’s mission. Experience in successfully managing organisational change, including through the use of IT, will also be useful.
We are looking for a leader with a background in site, operations or resource management, ideally in a historic or visitor-attraction setting. Your ability to engage with the local community and foster strong relationships will be essential, as will your dedication to creating a positive and inclusive team culture. You will play a crucial role in developing educational programs and events, ensuring that heritage site remains a valued community asset and a destination for learning and discovery. This role is ideal for a proactive and organised individual with a strong commitment to heritage preservation, public engagement, and team development.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
We are a dynamic and forward-thinking care organisation committed to creating a hub where individuals can come together, share experiences, and contribute to a thriving community. Our Community Hub serves as a focal point for various activities, events, and initiatives aimed at enhancing the quality of life for local communities.
The East London & Essex Hub comprises of four Community Centres, located in Stamford Hill, Bethnal Green, Redbridge, and Southend. The Hub also incorporates Youth Services, the Dennis Centre Dementia Day Centre, and Meals on Wheels provisions. Located too within the Hub is the Vi Johns Rubens Care Home based in Gants Hill.
In 2026, Jewish Care’s 4th Campus will open in Redbridge, with a number of the Hub’s current services moving into one site. The role will be a key part of this process.
The Volunteer Manager is a multi-site role across the Hub’s three areas, overseeing recruitment, training, and assisting resource managers, supervisors & teams with the day-to-day management of volunteers. Working with the Community Hub Manager the Hub’s Operations Administrator, and the Manager of the Volunteering Department, the role ensures the Hub’s Centre Coordinators, teams, and services are well supported and operationally efficient.
The role works closely with Jewish Care’s Volunteering Department and one day a week will be spent with the team at Amelie House in Golders Green.
The role is multi-site, and part time for 30 hours per week (Monday - Thursday). The salary for 30 hours per week is £26,065 per annum.
What you will be doing:
In collaboration with the Hub teams and the Volunteering Department, identify required needs, opportunities & roles for volunteers.
Identify and create written role outlines to ensure that all volunteers are correctly matched with suitable opportunities.
Recruit volunteers through current and new networks, organise recruitment events locally, to promote opportunities at Jewish Care.
Oversee onboarding and enrolment of all new volunteers in the Hub.
In collaboration with the Volunteering Department, implement and manage a training schedule for all volunteers, including local induction and training for new volunteers.
Day-to-day operational support of volunteer management & engagement.
Maintain accurate volunteer records ensuring the volunteer database, Better Impact is always updated.
In collaboration with the Volunteering Department, provide relevant KPIs to ensure effectiveness and best practice.
In collaboration with other services support and lead special projects such as supported volunteering; employee volunteering; Mitzvah Day; fundraising initiatives; work experience; student placements.
Plan, organise and implement ‘Thank You’ events and recognition during the annual Volunteering Week, and oversee and lead on the nomination process for the annual Jewish Care Volunteer Awards event.
What you will need:
Relevant experience in volunteer management, including recruitment, training, and coordination.
Exceptional interpersonal and communication skills to connect with a diverse range of volunteers and community members.
Strong organizational abilities and attention to detail to manage multiple tasks and projects simultaneously.
Empathy, patience, and a passion for community building.
Proficiency in using digital tools and platforms for communication and record keeping.
COMMUNITY HUB LEADER
Oasis Hub Warndon
Full-time (40 hours per week, 1 FTE), Permanent Contract
Salary: £35,217 per annum
Oasis is looking for someone who can combine an entrepreneurial flair and excellent leadership skills to become the next Community Hub Leader supporting the established Hub at Warndon.
The post holder will lead the development of the Hub, situated on the periphery of Worcester City, serving the community of Warndon and the surrounding area, supporting the Oasis Academy and wider local community. The role will hold the vision of integrated community delivery, which will include a range of services such as family support, volunteering, youth mentoring, deliver a food pantry, advice and support, community events and a toddler group.
This is a key role as you will be responsible for strategic oversight of the hub charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Principal to develop one joined up local vision for the Hub.
A significant part of this role will involve fundraising and business development, working with local people to develop and grow the charity and local community movement.
We are looking for an experienced community leader who enjoys project and budget management, but also has a deep understanding of community work. A degree or professional qualification is valued, but we also value extensive relevant experience and being able to demonstrate an embodiment of our ethos and values.
This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work. In return we offer:
· Flexible working practices which encourage innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% employer contributions.
· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.
For full details please go the Oasis UK charity website.
Closing date for completed applications is 9am Monday 9th December 2024. Stage 1 interviews will be held on the week commencing 9th via TEAMS and the final stage will take place on 18th December 2024 in person in Warndon. Please send us your CV and cover letter. For further details please visit the Oasis Charity Jobs website.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
As Commercial Director for Lincoln Cathedral you will be an ambitious and innovative leader with senior leadership and management experience which enables you to bring your honed skills and commercial acumen to an environment that balances worship and sanctuary with tourism, events and retail.
As a member of the Senior Leadership Team, you will be at the core of our strategic and operational planning, most especially focussing on income generation and innovation. Proven communications skills are critical and you will have a demonstrated ability in building solid functional relationships with key stake holders, especially in the greater community of Lincoln Cathedral.
This is a role for an individual who is driven, ambitious and energetic who will thrive on the growth, development and delivery of existing enterprise activities and the introduction of new activities for income generation. You will have an engaging leadership style with strong management skills. You will be adept at building strong high performing cross-functional teams through collaboration, mutual respect and consensus. You will be able to adapt to situations, embrace challenge and come with enhanced skills in the art of negotiation. You will have the ability to seek opportunity where others see challenge, work flexibly and value a ‘can-do’ approach.
Lincoln Cathedral is committed to safer recruitment and the safeguarding and welfare of all children, young people and adults who may be involved in and/or visit the Cathedral.
Please click on apply to access the full application pack on Lincoln Cathedral's vacancies page.
Offers of employment are subject to satisfactory references, and, where appropriate, a Disclosure and Barring Service (DBS) check.
The client requests no contact from agencies or media sales.
Philanthropy Manager - Crisis - £45,727 - London
Ready to transform lives and tackle homelessness through powerful philanthropic fundraising? Crisis is seeking an exceptional Philanthropy Manager to drive vital funding that changes futures.
Location: London
Salary: £45,727
Contract: 6-month contract
Working Pattern: Full-time, hybrid working (prepared for one day a week in the office)
About Crisis: We're a leading national charity dedicated to ending homelessness. Your role will directly contribute to our mission of supporting people out of homelessness and creating lasting change.
We know that 6 months can be too short to build long term relationships, that's why we want you to put together some interesting projects and strategies. Get in touch with your friendly neighbourhood recruiter Frederick Hillinger for more details on this bit.
As our Philanthropy Manager, you'll:
- Build relationships with high-value donors
- Secure five and six-figure philanthropic gifts
- Manage a dynamic prospect pipeline
- Create compelling funding proposals
- Support peer-to-peer giving initiatives
- Collaborate across teams to identify funding opportunities
What you'll bring:
- Outstanding relationship management skills
- Excellent written and verbal communication
- Creative approach to donor engagement
- Project management expertise
- Digital marketing understanding
- Passion for social change
We offer:
- Flexible working arrangements
- Supportive, inclusive work environment
- Opportunity to make a genuine difference
- Professional development opportunities
- Time off in lieu for evening/weekend events
Our culture: We embed our values of equality, social inclusion, and putting our members at the heart of everything we do. You'll work in a collaborative environment that's committed to ending homelessness.
Career development: We invest in our people, offering ongoing training and clear progression paths within our fundraising teams.
What makes this role special? You'll directly contribute to transforming lives, helping people move away from homelessness and create a better future.
Want to be part of creating lasting social change? Join our team and help end homelessness, one connection at a time.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Closing Date: 13 December 2024
Interview Date: 19 December 2024
Location: Hybrid, with work at both our Selly Park & Erdington Sites
Hours: Full time
Duration: Permanent
Salary: Up to £41,000 depending upon experience
DBS Requirement: Basic
“Happy to talk about flexible working.”
We are seeking an experienced candidate with a great understanding and knowledge of individual giving, who shows great leadership skills and the ability to collaborate across teams to maximise opportunities to achieve organisational growth.
The role will manage the Donor Acquisition Fundraiser and In-Memory Fundraiser and be responsible for the overall delivery of our individual giving strategy.
As the Individual Giving Manager, you will play a pivotal role in the planning and implementation of our individual giving programme of fundraising and activities, aimed at individuals. It will be the Individual Giving Manager’s responsibility to generate significant income through individual gifts, campaigns and appeals, regular giving, in memoriam giving, lottery and legacies, and to increase activity and income from these sources.
Your primary focus will be on recruiting new donors, retention through a gold standard supporter journey and income growth for these vital areas of fundraising, all while leading a dedicated team. You will be responsible for delivering innovative and creative appeals as well as supporting the fundraisers responsible for in-memory and donor acquisition to achieve their targets and objectives.
Individual Giving is a growing income stream for Birmingham Hospice, and this have been recognised by the Executive Team who are investing in this area, in particular regular giving and legacies.
If you are a focused and driven individual who enjoys creating new and exciting fundraising appeals and campaigns, then we want to hear from you, but more importantly you must have a passion for fundraising and hospice care and the ambition to grow income and increase donor recruitment and retention.
You will work across the fundraising department, in a culture of innovation and collaboration, to meet overall fundraising objectives.
If this sounds like the role for you then we’d love to receive your application!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Policy Manager
We’re looking for a high-performing, collaborative and proactive manager to lead a talented, dynamic policy team on a fixed term contract covering maternity leave.
Position: CE338 Policy Manager
Location: Homebased, UK nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £45,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a Fixed Term Maternity Cover Contract until March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: Week commencing 6 January 2025.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Policy and Influencing, the Policy Manager leads the policy work and the development of UK-wide, evidence-based policy positions on key issues affecting stroke survivors or those at risk of stroke. Working closely with the Policy and Influencing team, devolved nations’ leads as well as other Association teams, they will consult with internal and external experts as well as stroke survivors as part of the policy development process and ensure final positions are disseminated and used effectively.
In a busy health policy arena, the Policy Manager oversees the identification and drafting of organisational consultation responses, ensuring submissions are backed up by evidence, informed by those affected by stroke and have impact with policy makers and audiences.
The Policy Manager is an astute, experienced policy lead. Providing expert policy advice and support to colleagues across the organisation including local system leaders, they contribute to effective horizon scanning and message development to ensure the organisation is prepared for announcements and events in the external environment. The Policy Manager will also represent the Association at external events and sit on like-minded coalitions. They also support the public affairs work when necessary, and provide policy support for the Chief Executive and other senior leaders by preparing presentations when required.
This role will be provided on a fixed term basis, to cover maternity leave within the team.
About You
As Policy Manager, you will be educated to degree level or relevant demonstrable industry experience and be willing to undertake training and continuing professional development. You’ll be a flexible team player and solutions-focussed.
You will ideally have experience of:
• Overseeing evidence-based policy positions, statements and consultation responses (or equivalent)
• Building relationships with senior policy stakeholders and stakeholder mapping and management
• Meaningfully involving beneficiaries in policy work
• Developing briefings for a range of audiences, for example parliamentarians and senior colleagues
• Experience of leading and motivating others
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
Individuality leads to a richer experience for people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Policy, Policy Manager, Policy Lead, Policy Officer, Policy and Influencing, Policy and Influencing Manager, Policy and Influencing Lead, Policy and Influencing Officer, Public Affairs.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.