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Age UK is recruiting for Procurement Manager on a permanent basis. This position is a new role to the organisation.

The Procurement Manager will lead on and manage end-to-end procurement processes for a range of goods and services across Age UK's portfolio of supplier spend; provide expert advice and guidance to stakeholders across all levels of the organisation; and promote awareness and understanding of the organisation's procurement policy and processes.

If you have previous experience as a procurement professional, please review the job description below for a more exhaustive list of responsibilities.

Please note that due to the hybrid nature of this role, the successful applicant will be required to commute to our central London office near Tower Hill where necessary to fulfil the requirements of the role. Outside of this requirement, staff are able to determine whether they wish to work from home or from the London office.

Must Haves

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience
Demonstrable experience of working as a procurement professional in an organisation with a proven track record of achieving procurement improvements and cost savings. A, I
Knowledge of the full procurement cycle - defining and challenging requirements, market assessment and engagement, tender / RFP, evaluation, negotiation, contracting and supplier relationship management - across a range of spend categories A, I, P
Experience of managing procurement projects which have involved complex competitive bidding and a variety of pricing models and tools A, I, P
Experience of leading and managing effective contract and pricing negotiations A, I, P
Experience of previous procurement roles in the charity or social enterprise sector. A, I

Skills and Knowledge
Strong commercial awareness and acumen, and an understanding of value for money / cost effectiveness in the advice, recommendations or service support provided to stakeholders A, I
Strong grasp of risk management principles and ability to apply risk assessment techniques in the preparation of procurement plans and execution of procurement activity A, I
Working knowledge of contract law and relevant legal and regulatory requirements and how they apply to supplier contracts across a range of indirect categories A, I
Understanding of industry best practice for procurement activity A, I
Proficiency in Microsoft Office suite of programmes A, P

Personal attributes
Excellent communication skills, including the ability to clearly explain complex technical and commercial information to stakeholders who have a range of different levels of experience with procurement processes A, I, P
Ability to use interpersonal and influencing skills to develop and maintain effective relationships with stakeholders of all levels across the organisation I, P
Strong analytical and problem-solving skills and ability to think critically I, P
Proactive and self-motivated with a strong attention to detail A, I
Ability to work independently and as part of cross-functional teams A, I
Adaptable and flexible, with the ability to manage multiple priorities A, I

Great to Haves:
Experience
Developing and delivering training programs to enhance skills and knowledge amongst staff involved in purchasing activity A, I
Skills and Knowledge
Knowledge of data and information security regulation and legislation and how they should be applied within procurement activity A, I
Understanding of the principles of contract management and supplier relationship management practices A, I
Comprehensive understanding of financial and procurement controls, processes and systems A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250.

Additional Information

The following are desirable but not essential:
Chartered Institute of Procurement and Supply qualification

This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales.

Dear Candidate,

As Executive Headteacher of Southover Partnership School, I am excited to invite you to apply for the position of Chief Financial and Operations Officer (CFOO). This is an exceptional opportunity to join our school during a period of significant change and development, where we are building on our successes and transforming our future. At Southover Partnership School, we are dedicated to providing a supportive and inclusive environment where children with social, emotional, and mental health challenges, autism, and other complex needs, receives the tailored care and attention they need to thrive both academically and personally.

We are embarking on an exciting journey of growth and innovation. The school is full of energy and ambition, and we are committed to providing an outstanding educational experience for our students, with a focus on continuous improvement and development.

In this role, you will play a key part in ensuring the financial stability of the school, while leading the operational systems that support the delivery of our strategic vision. Working closely with our hardworking and forward-thinking SLT, trustees, and staff, you will help shape the future of Southover Partnership School, ensuring we meet the challenges ahead and provide the best possible environment for all in the changing SEND landscape.

We are looking for a strategic, proactive individual who is passionate about making a difference and who thrives in a collaborative and dynamic environment. If you are ready to take on a leadership role in a school that values creativity, hard work, and innovation, we would love to hear from you.

I am looking forward to receiving your application and discussing how you can contribute to the continued success and development of The Southover Partnership School.

Warm regards,
Angela Moore
Executive Headteacher
Southover Partnership School

Citizens Advice Peterborough[CAP] is the leading provider of generalist advice services in Peterborough. We help approximately 5,000 people each year with free, confidential, and impartial advice on a wide range of issues.

At CAP we try to help people find a way forward, our advice helps people to overcome life’s challenges – from dealing with the cost of living crisis, managing their money, understanding their housing rights; navigating benefit rules to clarifying their employment situation.

A team of four income maximisation advisers are at the frontline of our new service.  You will use your skills and experience to understand the clients’ situation and capability through sensitive interviewing skills, then providing informed information and advice on next steps to help resolve the presenting issues.

It will be an exceptionally rewarding and worthwhile role, and you can be certain we’ll invest significantly in your personal and professional development – so we need someone who enjoys dealing with people who is organised, focused and committed to good client care and resolving problems.

You will need an understanding the benefits system, debt assessments and housing issues, with an interest in equity and diversity with proven advice skills. You will need a level of empathy to work with clients and be organised with a methodical approach. Above all, you will possess a degree of understanding, good team spirit and a determination to make a difference.

Are You Ready to Transform Fundraising for Animals in Need?

Do you have a proven track record of growing fundraising income? Are you full of energy, fresh ideas, and a drive to do things differently? If so, we have an incredible opportunity for you!

We’re looking for a dynamic, strategic, and ambitious fundraising leader to help us increase income by a third over the next five years—powering our vital work in rescuing and rehoming animals.

What You’ll Be Doing:

• Develop & implement a bold income generation strategy aligned with our mission.
• Identify & secure new fundraising opportunities, from corporate sponsorships to digital campaigns.
• Grow & lead our individual giving, legacy giving, and major donor programs.
• Build & nurture long-term relationships with supporters, donors, and key stakeholders.
• Inspire & manage the Income Generation team, fostering innovation and high performance.
• Act as an ambassador for the charity, representing us at key events.
• Monitor & report fundraising performance to the CEO and Board.
• Ensure compliance with all relevant fundraising regulations.

Who We’re Looking For:

• Someone who can bring innovation and creativity to unlock new income streams?
• Are you passionate about making a real difference for our animals?
• Do you have the vision and experience to drive sustainable growth?
• A strategic thinker who isn’t afraid to do things differently.
• A natural relationship-builder who can secure major gifts & partnerships.
• An inspiring leader with the passion and vision to drive growth.

 Why Join Us?

• The chance to make a real impact for animals in need.
• A role with huge potential to grow and shape the future of fundraising.
• A passionate, supportive team that shares your drive to create change.

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• Work Location: Hybrid remote in Leicester LE3 1UQ

Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a regenerative, equitable and just future.

Key info:

• Based in London, UK

• Full-time (4.5 days at placement & one half day training weekly)

• £27,010 per annum salary 

• Programme dates: October 2025 - September 2026 (49 weeks)

About On Purpose:

On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.

Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.

Programme summary:

• Two 6 month placements:

Through work placements with leading purpose-driven organisations, you'll gain hands-on experience tackling pressing social and environmental issues. Some of our current partners include Better Society Capital, Save the Children, BAFTA and Sustainable Ventures.

• Expert-led learning:

Our intensive Learning & Development programme involves weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change. 

• 1-2-1 mentoring & coaching:

Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.

• Join a supportive, impactful community:

You’ll be part of a tight-knit cohort of 20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Benefits:

• Earn while you learn: On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs, all the while offering extensive learning and development.

• Develop your ability to make an impact: Equip yourself with the skills and insights needed to drive meaningful change. You’ll join nearly 1000 purpose-driven alumni who are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.

• Unlock purpose-driven career opportunities: Our Associates have moved into a whole range of sustainability jobs and social impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation. 

• Standard UK holiday allowance

• A 3-day residential (all expenses paid)

Who we’re looking for:

This programme is ideal for:

• Individuals seeking a career change into the environment and social impact sector.

• Individuals already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK for the full duration of the programme

• Fluency in English 

• Office environment experience 

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

• Excitement and commitment towards building a career that helps transform our economy from profit to purpose.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Read our Associate Programme brochure for more information.

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications: Monday 19 May, 9:00 am (BST).

• Interviews will be held in mid-late June.

We're recruiting for someone to lead our public engagement work on climate and nature and ensure that the public are involved in critical decisions on how to reach net zero and protect the future of nature and land in the UK. 

Involve has a commitment to use our skills, time and experience to address big challenges. Climate change is one of those big challenges and is a policy area where citizen engagement on both principles and practice is vital.  It, and Net Zero in particular, risk becoming a polarised and politicised issue where there is little room for considered, inclusive decision making. 

This exciting role will lead and coordinate our work with institutions, and others, to find a way through difficult issues like low emission zones, the energy transition, industrialisation of green spaces and other challenges in a way that centres the people who are impacted, with a social justice and equity lens. This role will primarily sit within our Innovation and Practice (I&P) function - focused on practical delivery of public engagement such as citizen assemblies, juries and other deliberative processes. The successful candidate will lead several of our major climate change and nature projects, including the UKRI Net Zero Living project - working with 28 Councils to embed meaningful public participation in their route to net zero. You will also contribute to the training, standards setting and advocacy work that Involve does - maintaining and growing our reputation in climate and environment networks and communicating the contribution we can make and impact that we are having.

We have a significant track record in public deliberation on climate change. We ran the first Climate Assembly in the UK and have since delivered many projects in this area including the People’s Plan for Nature. We have developed a reputation for best practice public dialogue, deliberation and capacity building. We want to grasp the opportunity for deliberative practices to make a real contribution to the change needed to respond to the climate crisis. This is a great opportunity to play a central role in taking this work forward. We are looking for someone to bring experience in designing and running participatory and deliberative processes and a good understanding of the complexities and challenges of climate and/or nature. You will need to be committed to taking a collaborative approach -  co-creating and coordinating our strategy on public engagement across the organisation and build on the work that others are doing.

This is an exciting opportunity to help Good Company realise its vision of creating a poverty-free future for our community by supporting its different projects, both practically and administratively.

Through this new organisational role, you will proactively support Good Company’s projects as needed by working collaboratively with other team members to help deliver critical support to our community. This will require you to be flexible and able to understand each project and its individual needs as well as the seasonal demands on Good Company’s services.

This role offers a unique opportunity to experience the different areas of work within Good Company and play an important part in delivering practical support to the community. It may be well suited especially to an individual looking to work and gain experience in the charity sector.

Job Title: Application Support Analyst

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £26,550.40 per annum
Contract type: Part Time, Permanent

Hours: 30 hours per week (across 4 days - days to be agreed)

Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.

We are looking an Application Support Analyst to work with our Business Systems Analyst in the implementation of these systems, including testing and training users. Once the systems are live the Application Support Analyst will be responsible for day to say issues, monitoring the support inbox and liaising with the provider to resolve issues. They will also be expected to create a training plan for new and existing staff.

This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution. If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.

Closing Date: 09:00am 25 April 2025

Interview Date: 2 May 2025
 

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Make an impact as our new Head of People and Culture

We're looking for a dynamic leader to drive our people strategy, lead on HR projects and initiatives.

Why This Role is Exciting:

• Strategic Influence: Play a pivotal role in our senior leadership team, working on strategic projects and collaborating with colleagues across the organisation.
• Champion Best Practices: Lead across the entire employee lifecycle, including HR operations, talent management, leadership & colleague development, diversity, inclusivity and wellbeing.
• Drive Change: Implement new ideas and initiatives in a values driven organisation, where your voice truly matters.

What We're Looking For:

• Qualifications: CIPD qualification or demonstrable equivalent experience.
• Experience: Proven generalist HR experience at a senior level.
• Leadership Skills: Ability to lead and influence senior leadership, with experience in strategic planning and delivering people initiatives.

Key Attributes:

• Innovative: Bring fresh ideas and drive change with the energy and determination to continue to enhance our culture.
• Inclusive: Promote an inclusive and collaborative culture where everyone feels heard, and valued.
• Proactive: Take initiative and lead with confidence.

The role could be full time or part time (minimum of 30 hours per week), with hybrid working and some flexibility to meet with teams on evening shifts on occasion. 

Why Mid and North East Essex Mind?: You’ll have a unique opportunity to make a tangible impact through the delivery of various people initiatives.

We are a real living wage employer and offer our staff a range of health, wellbeing, lifestyle and financial benefits to ensure that we fully support our employees. 

This includes: 36 days holiday including 8 bank holidays (pro rata for part time); holiday purchase scheme; competitive pension; recruitment referral bonus, training and development, flexible working; annual wellbeing day; expert support, an extended lunch break each week; onsite parking at most locations; company sick pay based on length of service and a charity worker discount scheme.

We are committed to fostering a diverse and inclusive workforce, collaborating with our communities and partners to drive innovation and better decision-making. We welcome applications from individuals from all backgrounds to try to ensure we better represent our communities.

Join us in creating an environment where everyone feels supported, respected, and valued. Let’s build a community that thrives on inclusivity and mutual respect.

Job Title: Business Systems Analyst

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £53,204 per annum (Inclusive of £3000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as Business Systems Analyst to contribute to major changes to the systems we rely on to deliver our services. Refuge is about to embark on a major programme of change to its business systems.  This role will be crucial to the success of the programme.  

In previous roles you may have been a business analyst, product owner or solutions architect, and you will bring experience of all aspects of systems implementation.  As the Business Systems Analyst in this very hands-on role, where you will manage and carry out all stages of implementation projects, ensuring that new business systems are successfully implemented on time and to meet business needs.

We will be selecting, implementing and supporting new systems, including our case management, housing management and finance systems.  This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution.

If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.

Closing Date: 09:00am 21 April 2025

Interview Date: 28 and 30 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· It's an early finish on Fridays - we close once all students leave around 4pm.

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: April 20th 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Location (UK): Office Hybrid* - London 
Hours: Full-time 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Travel across the UK including England regions, Scotland, NI and Wales monthly. Travel to monthly events including occasional weekend or evenings.

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

About the role

In this role you will be a key member of the UK Young People and Families team. Delivering high quality administration support to enable the delivery of our amazing Young People and Families Service.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience providing administrative support to a team of staff and volunteers
• Strong verbal and written communication skills. Being a key contact for staff, partners, professionals, young people and referrals to our services
• Able to support financial transactions and finance monitoring
• Organising service data and maintaining databases
• Awareness and compliance with safeguarding procedures and GDPR requirements
• Event planning and support
• Supporting the services work in communities and on digital platforms
• Compiling reports and creating new resources for the team
• Working in a positive and proactive way to deliver tasks with a range of stakeholders
• Awareness of Equality, Diversity and Inclusion
• You will have good knowledge of administrative skills, including working knowledge of MS Word and Excel
• You will be well-organised and able to plan and prioritise, working independently and as part of the wider team as needed.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023. Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy.

Purpose of the job:

The post-holder will work within a well-established Money Advice Team to provide Technical Supervision to a team of debt advisers. They may on occasion be expected to provide debt advice and casework themselves, assisting clients to achieve the best outcome for their circumstances.

They will regularly assess client case files against the Quality Standards, providing constructive feedback to advisers to ensure that high levels of quality are maintained.

The post-holder will work with their colleagues to achieve the team’s objectives.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Essential Criteria:

The successful applicant must meet the following criteria:

1. A minimum of 2 years (full-time) or 3 years (part-time) experience of providing debt advice and conducting casework.
   
   
2. Hold a MaPS accredited or other relevant qualification in debt advice or are willing to work towards this.
   
   
3. Experience of supporting and developing other advisers within a team.
   
   
4. A proven commitment to their own Continuous Professional Development (CPD)

Benefits:

• Generous annual leave
• Birthday leave (after 3 months service)
• Employee Assistance Programme
• Employer funded Cash Health Plan
• Wellbeing rewards
• Bus pass scheme
• Cycle to work scheme
• Free tea and coffee
• Company pension

The team

The communications team works alongside the fundraising team, and is responsible for delivering marketing, communications and PR that promotes both our charitable and commercial (venue hire) work.
This is a new team that will bring fresh perspectives and new energy to how we do things, how we drive the organisation forwards to ensure that we are increasing our profile and awareness of our work, and what we have to offer in the journey to making society in East London and beyond a fairer place.

Scope of role

As Communications, Marketing, and PR Manager, you will play a key role in raising Toynbee Hall’s profile, ensuring that our charitable work and commercial venue hire operations receive the recognition they deserve. This is a newly created role, designed to lead external communications, oversee PR and brand strategy, and develop impactful marketing campaigns that engage our audiences.
You will also line manage the Digital Engagement Officer, who will focus on digital communications, social media, and internal engagement. Together, you will drive our brand forward and ensure our work is heard by key stakeholders, supporters, and the wider public.
In conjunction with the CEO and the Senior Management team the manager is responsible for the communication workplan for Toynbee Hall. They are responsible for managing the marketing budget, and delivering the communications strategy.

• Support strategic objectives through delivery of the communications plan that reflects the needs of the services and organisational needs.
• Supporting the production of impact reports and annual reports.
• Facilitate and deliver our press and media approach in collaboration with CEO and SMT and the overall comms priorities.

Key Responsibilities

Strategic Communications & PR

• Be the driving force behind Toynbee Hall’s public voice, shaping narratives that highlight our impact.
• Lead PR activity, securing media coverage and ensuring our work is heard at local and national levels.
• Develop and implement a communications strategy that raises awareness of Toynbee Hall’s charitable work and commercial venue hire.
• Build influential relationships with journalists, media outlets, and key stakeholders.
• Draft press releases, op-eds, and compelling stories that bring our mission to life.
• Act as brand guardian, ensuring consistent messaging and identity across all communications.

Marketing & Profile Raising

• Develop and execute creative marketing campaigns that amplify our impact and drive engagement.
• Oversee content creation for promotional materials, impact reports, and fundraising campaigns.
• Collaborate with fundraising teams to align communications with donor engagement efforts.
• Develop strategic partnerships to expand our reach and influence.
• Oversee event promotion and outreach efforts.

Digital & Social Media

• Oversee the Digital Engagement Officer in delivering bold and engaging digital campaigns.
• Ensure digital communications are innovative and drive audience engagement.
• Monitor analytics and performance data to refine communication strategies.
  Leadership & Team Development
• Line manage the Digital Engagement Officer, supporting their professional growth and development.
• Work collaboratively with the Fundraising and Communications team to align messaging and campaigns.
• Support the Senior Management Team with key internal and external communications

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.