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Page 24 of 44
Camden Town, Greater London (Hybrid)
£27,456 to £32,484 FTE depending on experience (payrise pending)
Full-time
Permanent
Job description

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community with our client profile closely matching local indices of deprivation. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.​

About the Role

This is an exciting opportunity be in at the start of a new service funded by St Andrew Holborn, a local charity keen to support the provision of high quality advice services to meet the needs of people living within their area of benefit. The project is funded for three years which gives the opportunity to make connections with local partners and make a real impact on the advice needs of local people.​

Our service will meet the needs of local people by offering a flexible model providing advice face-to-face in community locations and remotely by telephone. Advice areas will range between welfare benefits, housing, employment, consumer and more.​

This role is hybrid working with the exact split between remote/onsite working being by agreement with the line manager to meet the needs of the project which could change over time. This role is not suitable for remote working only.​

We offer this as either a Trainee Adviser or Generalist Adviser role depending on your current advice work experience. If you are not currently an experienced generalist adviser, you will already have experience of delivering Adviceline or similar services and be looking for an opportunity to train as a Generalist Adviser. You will follow an accelerated training programme to develop the adviser skills and experience needed to complete the Citizens Advice adviser training programme within the agreed timeframe and provide high quality, holistic generalist advice. You will be supported to provide the high quality advice needed to meet auditing and funder requirements whilst delivering to funder targets. Applicants will be expected to demonstrate that they meet the requirements of the role as set out in the person specification. 

Full support will be provided to the successful candidate at either level to succeed in the role.​

Closing date for applications: 9.00am, Wednesday 14 August 2024

Interview date:  week commencing 19 August

Interviews will be held on Zoom.​

Posted on: 23 July 2024
Closing date: 14 August 2024 at 09:00
Tags: Advice / Information,Social Care / Development,Advocacy,Helpline,Partnerships