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Guts UK Charity, HD1, Huddersfield (Hybrid)
£13,120 pro rata (based on £24,600 Full Time Equivalent)
Posted 1 week ago Apply Now
Victim Support, Kingston Upon Hull (Hybrid)
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Compassion in World Farming International, Godalming, Surrey (Hybrid)
£38,000 - £42,000 per year
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Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£23,000 pa + benefits (including 25 days annual leave, company car and pension)
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Victim Support, Birmingham (Hybrid)
Up to £31110.00 per annum
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Page 46 of 58
HD1, Huddersfield (Hybrid)
£13,120 pro rata (based on £24,600 Full Time Equivalent)
Part-time (Monday - Friday 10am - 2:30pm (20 hours per week))
Permanent
Job description

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Helpline Advisor

For several years, Guts UK have provided information, support and guidance to our community over the phone and by email. This year, we’re formalising that service into a professional Helpline and are looking for someone to join our small, talented support team.

During the initial 6-month trial period, the Helpline phone lines will be open Monday to Friday, 10am to 2pm, but this may expand or change later in the year. Queries could be received via phone, email or web-query form.

​As a member of the Helpline team, you will offer on demand information, support, guidance and signposting primarily to enquirers living with, or caring for those with, digestive conditions and symptoms. The support offered will include receiving calls, emails and web form queries from people who are looking for more information about their digestive condition, need to know where they can turn to for support, or are waiting on a diagnosis and need help navigating how to get there. You will provide appropriate information, guidance and signposting to our own information and other external support organisations. As a charity, Guts UK covers all digestive symptoms and conditions, across the whole of the UK, and so no two days will be the same and queries will be diverse and interesting.

The role holder will man the Helpline (alongside others from the team) from 10am to 2pm (with a 30-minute lunch break) and during that time will receive, respond to and appropriately log phone calls, web-queries and emails.

Who we’re looking for?

· Do you want to make a difference every day?

· Do you have resilience & adaptability and thrive in a small, close knit team?

· Are you passionate about customer service and care?

· Do you want to empower people to understand and improve their own health management?

Ideally, we are looking for someone who has already spent time working on a helpline service (even better if it’s a charity helpline service) but we will consider applications from candidates if they have demonstrable customer service, and telephone experience.

Location

The Helpline team have a secure office space in our Huddersfield based office in which they can handle confidential calls and information. This is supported by hybrid working, with team members able to work from home as well.

Please see the attached detail job pack for further information and how to apply. 

Application resources
Posted by
Guts UK Charity View profile Organisation type Registered Charity Company size 11 - 20

Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need

ebe colin.jpg
Refreshed on: 15 April 2025
Closing date: 09 May 2025 at 17:00
Tags: Advice / Information, Customer Service, Customer support, Entry level / Graduate, Helpline

The client requests no contact from agencies or media sales.