Director Of Care Services Jobs

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation. We exist to solely support The Christie NHS Foundation Trust and its patients providing enhanced services over and above what the NHS funds.

 The Charity Finance Director will oversee the Charity’s finances, including financial planning, forecasting and reporting. They will be an integral part of the senior leadership team working closely with the Chief Executive and the board of trustees to achieve strategic objectives.

 This is a really exciting time to join the Charity as we continue to embed our change of governance structure and develop new ways of generating income, including social investment opportunities.

 This senior level role requires a team player with integrity and resourcefulness, coupled with exceptional analytic and problem-solving skills and the drive and motivation to support the Charity’s ambitions.

West London Centre for Counselling is a well-established and highly respected charity providing psychological counselling to primary care. The charity is now looking for an experienced Director to lead the strategic and operational management of the Centre and its staff. The position involves developing business plans and procedures required for the effective running of the Centre and the meeting of its objectives.

The ideal candidate will have knowledge and experience of running a charity in the healthcare sector, of collaborating with statutory bodies and raising funds for charitable purposes. The charity employs 37 staff and has an operating budget of circa £1m.

Salary will be in the region of £60-65,000 pro rata depending on experience. Part-time and hybrid working negotiable, although please note that the Director will be expected to work from the charity's offices in Hammersmith at least 2-3 days per week.

The job description and person specification are attached.

Please make your application in writing showing how your experience and knowledge meet the person specification.

WLCC is committed to accessibility, inclusion and a fair recruitment process. If you need to discuss adjustments or access requirements regarding your application,  please contact us.

Department: Finance and Corporate Services directorate

Location: hybrid working – currently a minimum of two days per week in our Aldgate, London office

Hours of Work: 37.5 hours

Contract: Full time, permanent

Salary: £78,000 – £86,000 per annum

Closing date: Tuesday 12th November at 11.59pm

Annual Leave: 33 days (plus eight bank holidays pro rata)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Following a period of successful growth, we are investing in our people, technology, and infrastructure to better meet the changing needs of those we serve. To support this transformation, we are seeking a Deputy Director of IT who will lead in delivering a reliable, secure, and innovative IT environment that enhances the charity’s operations.

In this role, you will lead technical teams, manage projects, oversee IT infrastructure, and ensure that technology aligns with the charity’s strategic goals. You will play a vital role in advancing our digital capabilities, enabling efficient operations and supporting the expansion of our mission-driven activities.

As a strategic leader, you will contribute to the overall strategy for Finance and Corporate Services, offering insights and guidance. You will oversee the development and implementation of the overarching IT strategy, working closely with the Director to ensure alignment with the Directorate Strategy. In addition, you will lead in the creation and execution of the charity’s Data Strategy, empowering Dementia UK to effectively harness data into actionable goals with clear performance metrics.

You will collaborate with internal stakeholders such as fundraising, clinical, finance and people teams to understand their IT needs and explore opportunities to enhance service delivery, fundraising, and donor engagement through technology. Your oversight of IT infrastructure will span servers, networks, cloud environments and data centers, ensuring reliable and secure operations while implementing best practices in security and data protection. You will also ensure that IT policies and procedures comply with industry standards, including GDPR, Charity Commission requirements, and data security guidelines.

To succeed in this role, you will have a degree in Information Technology, Computer Science, or a related field, along with extensive experience in senior IT management, with a focus on infrastructure, security, and project management. You will possess sound knowledge of IT governance, security, and compliance requirements (e.g., GDPR) and have experience with cloud platforms, network infrastructure, and database management. Exceptional communication skills will be essential, enabling you to convey complex technical concepts clearly to non-technical stakeholders.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Refuge is the largest domestic abuse organisation in England. On any given day, our services support thousands of women and their children, helping them to overcome the physical, emotional, financial, and logistical impacts of abuse and rebuild their lives — free from fear.

We are currently recruiting for a Deputy Director, Technology who will be the lead technology expert for the organisation. This is a new role offering the scope to shape Refuge’s response to the technology challenges we face in executing our strategy and achieving our mission. 

We are looking for someone with a proven track record in delivering high-quality IT support service through effective contract management of the recently appointed outsourcing company, including the resolution of any remaining on-boarding issues.  You will bring a strong understanding of IT security practices, regulatory compliance, and cyber security protocols. You will also be a trusted advisor for senior colleagues, providing expertise, identifying opportunities, and delivering solutions for modernisation, automation, and cost optimisation across the organisation. You will provide advice and technical guidance to teams who manage their own applications and systems (Finance, Fundraising, People and Culture, Helpline) and manage the procurement of new IT software solutions with key investments in case management, housing management and finance systems in the early planning stages. And you will take management responsibility for Refuge’s well-established and respected Data and Performance team, ensuring we continue to report to funders on standards of performance across our services.

If this sounds like you, we’d love to meet you.   

Closing Date: 09:00am 11 November 2024

Interview Date: 21 and 22 November 2024

Department: Finance and Corporate Services directorate

Location: hybrid working – currently a minimum of two days per week in our Aldgate, London office

Hours of Work: 37.5 hours

Contract: Full time, permanent

Salary: £78,000 – £86,000 per annum

Closing date: Tuesday 12th November at 11.59pm

Annual Leave: 33 days (plus eight bank holidays pro rata)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

Following a period of successful growth, we are investing in our people, technology and infrastructure to better meet the changing needs of those we serve. To support this transformation, we are seeking a Deputy Director of Finance and Governance to play a pivotal role in strengthening our finance and governance capabilities.

Within this key post, you will lead a team of finance and governance professionals, supporting the Director of Finance and Corporate Services. You will ensure reliable and accurate financial reporting for the charity, oversee finance projects, and establish a proportionate, robust risk and governance framework.

As a strategic leader, you will contribute to the overarching strategy for Finance and Corporate Services, collaborating with the director to develop and implement the Finance and Governance strategy, ensuring this aligns with the Dementia UK’s organisational goals and translate into clear, measurable targets. Collaboration with the fundraising and program teams will also be essential to ensure accurate financial management of grants and donations.

To succeed, you will be a fully qualified accountant (ACA, ACCA, CIMA, or equivalent) with extensive senior-level financial management experience, ideally within the nonprofit or charity sector. A strong working knowledge of Charity Commission and SORP reporting requirements is essential, along with experience in creating and implementing strategic finance initiatives. You should also have a background in managing audits and working within governance and risk management frameworks.

Join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Associate Director of Finance & Operations

Job title: Associate Director of Finance & Operations 

Purpose: Provide leadership to ensure the efficient and effective management of operations, people, finance, security, and compliance, ensuring excellence across these areas. 

Responsible to: CEO 

Responsible for: HR Business Partner, Operations Officer, Finance Officer (Part-time), Finance Lead (Part-time) 

Working with: Senior management team, programmes team, colleagues in other departments and stakeholders as necessary. 

Grade and Salary: GBP 65,000 

Location:  London, UK (Hybrid with at least 2 days in the London office) 

Post: Full-time 

Period: Permanent 

REDR UK AND THE WORK WE DO   

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.   

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.   

ABOUT THE ROLE 

We are seeking a dynamic and experienced Associate Director to join RedR and its Senior Leadership Team (SLT) to oversee the efficient and effective functioning of our organisation's key operational areas, including Operations, People Management, Finance, Security and Compliance. The Associate Director will play a pivotal role as part of the SLT in ensuring the smooth implementation of our humanitarian programmes while upholding the highest standards of excellence, accountability, integrity, collaboration and lifelong learning.

You will have a deep understanding of how to deliver programmes in a humanitarian context in a safe, secure and compliant manner. You will enhance delivery through standard operating procedures across the organisation and lead by doing.

MAIN DUTIES AND RESPONSIBILITIES 

Financial Management 

You will lead a finance team of 2 (both part-time), responsible for excellent financial management, controls, reporting, budgeting, and auditing (both internal and external) including: 

• Maintaining up-to-date financial records, including processing invoices, payments, and managing accounts payable and receivable. 
• Month-end and year-end closing procedures.
• Ensure compliance with accounting standards and regulations. 
• Lead the budgeting and forecasting processes, managing cashflow. 
• Oversee payroll processing and reimbursement procedures. 
• Analysis of financial data and preparation of reports for leadership review. 
• Set standards for programme staff on financial budgeting and reporting 
• Stay informed about changes in accounting regulations and best practices. 
• Lead the improvement of finance and accounting processes and systems. 
• Prepare consolidated Financial Statements in accordance with Charity SORP FRS 102. 
• Lead on external audits to ensure that all external audit requirements are met in the UK and Jordan and associated statutory reporting (e.g. to HMRC). 
• Lead on regular internal audits and apply learnings in improving systems. 
• Lead on fraud and corruption prevention and response, and cyber security. 
• Work with SLT and business teams to prepare UK and overseas regulatory annual reporting. 
• Actively engage in the Finance, Audit and Risk Committee meetings, leading on behalf of the SLT. 

Operational Delivery

You will systematically enhance, streamline and optimise operational processes and systems to enhance delivery and security of people. You will lead on efficiency, quality, and scalability while availing technological advancement. This includes systems, IT, CRM, facilities and vendor management. You will be supported by an operations officer to deliver this role: 

• Provide administrative support to the Operations, IT functions of the organisation.
• Leading process improvement and renewals (e.g. insurance) across Operations, (e.g. IT, security).
• Enhancing adherence to organisational systems, e.g. Office 365, Sharepoint, Salesforce, ensuring the organisation becomes more efficient and effective in how it works. 
• Lead any country registration, reporting, resourcing requirements, ensuring compliance and adherence to RedR policies. 
• Lead on policy review, updates and roll out.
• Maintain RedR’s risk register and ensure its regular review throughout the organisation. 
• Leading a robust approach to data security. 
• Ensure the delivery of best practice security management through risk management, situational analysis, assessment, plan implementation, monitoring and evaluation, continuity and crisis planning and leadership. Lead the delivery of security management standard operating practice, protocols and procedures to support programmes and staff in the field. 
• Actively engage in the Senior Leadership Team. 
• Lead the preparation of monthly All Hands and Quarterly Team Meetings; and preparation for Board meetings. 

People & Culture

• You will lead the People & Culture function at RedR and be supported in that coordination by a HR business partner. 
• Implement HR policies and procedures to support a diverse workforce including employees, consultants and Associate trainers and members. 
• Supporting a positive and healthy working culture across the organisation.
• Enshrine best practice people processes including in recruitment, onboarding, professional development and performance management. 
• Manage any organisational change management processes and ensure that RedR UK’s culture and values are embedded across the organisation. 
• Analyse resource requirements and utilisation across programmes, providing insights and recommendations; collaborate with programmes to develop strategies for optimising resource allocation and utilisation. Establish mechanisms for ongoing monitoring of resource allocation and utilisation across programmes. 
• Foster collaboration across teams for effectiveness and efficiency, to avoid duplication, achieve a consistent approach and to improve quality. 

RedR UK Leadership 

• Provide direction and leadership to the organisation's finance, operational and people functions, aligning them with the overall mission and objectives. 
• Collaborate with the Senior Leadership Team in delivering RedR UK’s 2025-27 strategy. 
• Lead on change management and strategic initiatives for RedR. 
• Manage a process of regular and effective communication and reporting across RedR, where lessons are learned, analysed, and applied. 
• Work with other RedR organisations to develop the RedR family as a global brand, investigating synergies and economies of scale between the organisations. 
• Foster a positive and resilient team culture that embraces and adapts to change, promoting innovation and continuous improvement. 

Key competencies 

Achieving Results: 

• Operationalises strategy decisions to make significant gains.  
• Leads major initiatives to streamline operations, enhance productivity, and ensure best practice. 
• Drives the adoption of best practices, constantly seeking ways to improve operational excellence. 
• Considers wider implications of decisions to ensure comprehensive results. 

Engaging with Stakeholders: 

• Cultivates strong relationships with internal and external stakeholders, to achieve shared goals and foster a culture of cooperation. 
• Manages stakeholder expectations effectively, resolving conflicts and building consensus around operational changes. 
• Senior representation of the organisation with stakeholders. 

Humanitarian Learning Principles and Practices: 

• Advocates for the importance of key humanitarian principles within the organisation and among stakeholders.  
• Promotes a culture of continuous learning and adaptation within the organisation. 
• Promotes a culture of well-being and duty of care. 

Managing Projects: 

• Thinks ahead to long-term goals while maintaining focus on present tasks. 
• Leads the planning, analyses, implementation, and evaluation of projects and initiatives. 
• Creates and supports flexibility through quick adaptation to change. 

Demonstrating Leadership: 

• Inspires and motivates staff to perform at their best, fostering a culture of collaboration, excellence, accountability, and integrity. 
• Leads by example, demonstrating ethical leadership and a commitment to the organisation's mission and values. 
• Provides mentorship, coaching, and professional development opportunities to staff, empowering them to grow and succeed. 

Technical Expertise: 

• Masters comprehensive technical expertise. 
• Directs integration of technical skills. 
• Applies rigorous technical standards ensuring exceptional quality. 

PERSON SPECIFICATION  

Essential  

• Demonstrated commitment to the mission and values of RedR UK and a deep understanding of key humanitarian principles. 
• Proven track record of senior management expertise in a humanitarian context specific to finance, operations, and people. 
• Proficiency in data analysis with a keen understanding of performance and operational metrics. 
• Extensive experience in and security management within the humanitarian sector across fragile and conflict affected states. 
• Experience with procurement, contracting and compliance requirements of key donors including USAID, FCDO and UN agencies. 
• Familiarity with systems including Salesforce, QuickBooks, Dext, Sharepoint, and Excel. 
• Ability to navigate and thrive within a dynamic environment, exhibiting flexibility and resilience within a small organisation.
• Exceptional people management skills in international contexts. 

Expected Interview Dates 

First Interview: Week of 25 November 2024 

Second Interview: Week of 2 December 2024 

What We Offer: Your well-being, our priority 

At RedR UK, we are dedicated to creating a supportive work environment that values and nurtures our team. Our benefits package is designed to foster a balanced and fulfilling career, supporting both your professional growth and personal well-being. Benefits include: 

• 23 days annual leave, increasing by one day each year up to 28 days (excluding public holidays). Plus, one day birthday leave. 

• 5% employer pension contribution involving dependants 
• 3 paid days annually to volunteer for causes you care about 
• 5 days of paid study leave 
• Employee Assistance Programme
• Enhanced Maternity/Paternity/Shared Parental Pay at 100% for 12 weeks for employees with over two years of service. 
• Life assurance coverage equalling four times your salary. 
• Up to 10 days compassionate leave for family emergencies, 5 days dependent leave. 

Our benefits are integral to RedR UK’s commitment to valuing, developing, and caring for our people as we work together to make an impact in the humanitarian sector. If you believe you can make difference, please join us. 

Could this be you?

Please send your CV and one-page cover letter. We will be hiring on rolling basis.

Assistant Director of Care Services

We have an exciting and rare opportunity to join the Executive and Leadership Team at a charity, delivering children’s services regionally while driving innovation and change for children and young people in and around the care system nationally.

Position: Assistant Director of Care Services

Location: Norwich, Norfolk

Job type: Permanent / Full Time

Hours: 37 hours per week

Salary: £56,524 - £64,220 per annum (with performance related pay)

Closing Date: 12th November 2024

About the Role

It is a great time to join Break as we prepare to launch our new Care Strategy informed by our staff, management teams and, most importantly, the children and young people we support. The current strategy focuses on four key areas: staying local to communities, being ambitious for our young people, staff and services, delivering high quality services and using our charitable income to add value.

Key responsibilities of the Assistant Director of Care Services include:

• Provide leadership in a trauma informed way and have a good understanding of trauma informed work
• Provide effective leadership and management
• Set and monitor operational targets and Key Performance Indictors
• To lead services in achieving OFSTED “Good” or “Outstanding” grading
• To sit as part of the Executive Team
• To sit as part of the Care Committee with the Director
• To contribute to the oversight, development and implementation of departmental financial plans and budgets
• To ensure compliance with legal, regulatory, ethical and social requirements
• To build impactful relationships with commissioners and other key stakeholders
• Have oversight of the staffing needs
• Ensure systems are in place to predict, mitigate, avoid and manage risk
• To ensure that you work in accordance with the health and safety training

About you:

You will be ambitious, and outcome driven for the young people supported, using your leadership, management and people skills to ensure the high-performance of the care leadership team continues as well as helping shape the wider strategy of the whole organisation as part of the Executive in this new role.

• Able to work towards or to already have a leadership management qualification at Level 7
• Minimum of 2 years’ experience at a senior management level in a care services environment
• Experience of delivering large scale and/or controversial change projects
• Presenting complex reports and updates to audiences ranging
• from young people to the Board of Trustees
• Setting budgets for individual projects and addressing overspend
• Knowledge of the childcare and voluntary sector
• Knowledge of care standards, Ofsted and residential childcare
• A full UK driving licence and access to a car for work purposes

In your role, you’ll have access to the following benefits:

• A “golden hello” scheme welcoming you to our services, with £2500 paid to you one month after your start date and a second £2500 at the six-month mark, depending on eligibility to scheme. (Candidates referred to Break via a recruitment agency are not eligible).
• A competitive salary.
• Excellent annual leave package, including additional service-related holiday from 2 years.
• Access to a wealth of training and learning opportunities including the opportunity to enhance your professional development through funded level 7 courses.
• The opportunity to influence the organisation’s strategy and direction as a member of the Executive and Leadership Teams.
• Access to the Blue Light benefits platform enabling you to access discounts across various shops, venues, and services (your membership fee will be reimbursed).
• Life assurance to the value of 3x your annual salary.
• Enhanced sick pay.
• Access to multiple wellbeing initiatives.

To comply with the Immigration Asylum & Nationality Act 2006 and additional amendments, and UK Visa and Immigration (UKVI) requirements, all prospective employees will be asked to supply evidence of eligibility to work in the UK.

About the organisation

The employer is a forward-thinking non-profit organisation that has delivered unique support for young people across East Anglia for over fifty years. Co-production with staff, young people and families is at the very heart of everything they do.  They have a range of residential services, a fostering agency, Staying Close, Staying Connected and services for disabled children and their families.  As a trauma-informed organisation, all their young people and employees are supported by their highly skilled therapeutic team - and their lifelong offer means that even when young people leave their care, they will always be there for them.

With low staff turnover and vacancy rates, they have over 90% good and outstanding gradings across their services and deliver great outcomes for our young people. Our ambition is to grow and build even further - creating an environment where people can develop their talent and see the difference they make. You could be part of this.

You may have experience in roles such as Director, Assistant Director, Deputy Director of Care, Leadership, Children, Children in Care, Children’s Care Services, Care Director, Assistant Care Director, Deputy Care Director, Head of Care, Care, Children’s Social Care etc.

PLEASE NOTE: This role is being advertised by Social Care People on behalf of the organisation.

About the Company
Bluestep was incorporated in 2010 and is based at Blisworth Hill Farm in the lovely Northamptonshire countryside, commutable from Northampton, Milton Keynes and surrounding areas. The business operates in design, merchandise, storage and fulfilment services providing varied solutions to a wide range of clients in the charity, healthcare, outdoor education, corporate and sports sectors. We are a progressive, forward-thinking company that prides ourselves on a first class service.

Main purposes of job
As our Charity Account Director within the Client Services team, you will play the lead role in driving business growth across the Charity sector in line with our 4-year plan that we launched at the start of this new financial year (April 2024).

You will be responsible for the day-to-day management, leading, inspiration and coaching of our Charity Account Management team (from Senior Account Managers to Account Executives, possibly Apprentices down the line), while at the same time looking after a select number of high value Charity partners.

This responsibility will involve you being constantly immersed in the daily activity, providing on the spot advice and coaching to our team, making a concerted effort to get to know each of our clients and an expert knowledge of our portfolio of services on offer. Due to the experience and network of the successful candidate, we expect you to bring opportunities our way.

We are looking to appoint a candidate with the commerciality, leadership and ambition to push us to the next level.

Main responsibilities

Client Strategic Influence: Will play a huge part in creating, influencing and implementing strategy for a very small number of extremely high value, lifelong clients surmounting to a multi-million pound portfolio. Without your involvement, our clients would struggle.

Inspiring, Mentoring, Coaching: We expect the successful candidate to have a huge passion for developing teams and individuals. You should gravitate towards people and be an inspirational figure that the team will want to seek knowledge and support from. You should have the ability to help integrate and intertwine individuals with their clients, making them an indispensable extension to their team.

Reporting Lead duties: All members of the Charity team will report into this role and the individual will be responsible for all aspects of people management.

Living in the Detail: With such a huge client base within the Charity sector, offering a variety of services (Merchandise, Design, Storage & Fulfilment), we expect the successful candidate to have the capacity and ambition to immerse themself in the detail, investing an incredible amount of time getting to know individual accounts and clients alike. Much of this will take place in “real life” through discussion with Account Managers and clients, though detail will also come from Synergist, our CRM platform.

Strategic Implementation: Able to support the development and implementation of commercial strategy with the aim being to accelerate the growth of Bluestep as a business and industry player. Adaptability will be required as trends and needs develop over time.

Client Relationship Management: Love & Care is central to everything we do (Net Promoter Score is a key metric that we have introduced to the business) and your philosophy must be focused around this. Our Love & Care Manager is the key to unlocking the rewards of this and a resource that must be utilised to the best of your ability. This role will require management and delegation of clients when the team are on leave.

Sales and Revenue Generation: This role will require integrated working with our Client Services Director and Marketing team to ensure that sales support is directed in the right areas at the right times. This ties in with our recruitment strategy and demands. With the candidate’s standing within the Charity community, we also expect this person to unlock significant opportunities within the sector.

Collaboration: This role works very closely with our Client Services Director, who has overall responsibility for all Client Services related activity, and our Love & Care Manager, who will underpin and support all operational and client requirements for the team. Generally, this role requires collaboration across the business in order to guarantee success.

Budget Management: Responsible for creating and monitoring annual, quarterly and monthly sales and GP margin budgets across the Charity sector by individual. Responsible for communicating and agreeing budgets across the team.

Reporting: Develop and update reporting tools that keep the team and management abreast of performance, including presentations within our fortnightly “Scrum” meetings. Prepare and present regular reports and updates to leadership.

Drive change on Industry Trends: Not only offering solutions both internally to Management and to clients in order that these are addressed, but playing a huge role in ensuring they are implemented. This person should be an influential member of the sector community.

The above list is not exhaustive and duties relevant to the post or the individual’s experience may be required from time to time. Variation may occur to the duties and responsibilities at the request of the Managing Director without changing the general character of the post. Any variation will always be discussed first.

Charity Account Director Experience
Proven experience in Senior roles within a merchandise and design agency or similar environment
Experience working with Not-for-profit organisations or in-house roles including Senior Fundraising Manager/Director (essential)
Proven track record of winning significant new business, developing customer relationships and spend
Evidence of inspiring, coaching and mentoring teams of people to achieve success
Track record of creating positive, values-based cultures
Client-facing experience and extremely comfortable in presenting environments
Strategic thinker
Technology proficient (CRM systems such as Synergist)

Charity Account Director Skills & Attributes
A natural leader and inspirer
People-person
Superb teamwork skills
Excellent verbal and written communication skills
Capacity to take on a lot of information in a short space of time
Adaptable across many areas of a job role
Problem-solver and adaptable to certain situations
Time management
Strong commercial acumen: results orientated with a focus on achieving and exceeding sales goals
High standards of integrity, service delivery and customer care
Personable and fun to work with

On offer for the Charity Account Director

• We allow one day of remote working each week (increases to two days once 6 month probation period is complete)
• Some travel/overnight stays will be expected
• Salary: £50,000 - £60,000 per annum depending on experience
• Inclusion in our Profit Share Scheme (paying out up to 15% of basic salary) upon completion of 6 month probation period
• NEST Pension scheme (Bluestep contribution of 5%)
• 29 days of Annual Leave plus Bank Holidays
• Free onsite gym membership
• Enhanced Maternity & Paternity pay (upon completion of 2 years’ employment)
• Plus many more benefits included in our Perks Guide (including Private Medical Healthcare through Vitality on your 2-year anniversary)

To apply for the Charity Account Director Role
Please follow the Indeed process for applying.

• Application deadline: Friday 15th November 2024
• Stage 1 Interviews (Teams): Once application received and successfully through initial screening process
• Stage 2 Interviews (Face-to-Face): if successfully through Stage 1 interview
• Stage 3 Presentation (Face-to-Face): If successfully through Stage 2 interview.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; Black Charity Leaders and The Social Mobility List.

Ampleforth Abbey Trust is looking to appoint a strong performance-focused leader to take up the pivotal position of Director of Safeguarding and Wellbeing

Safeguarding children, young people and adults at risk is of paramount importance at Ampleforth Abbey and safeguarding all vulnerable groups from harm is a key strategic priority. The Trust’s charitable beneficiaries and safeguarding responsibilities include both vulnerable adults and children. Ampleforth Abbey is home to a large Benedictine community and its main works include the provision of guided and individual retreats and the operation of a Visitor Centre, Tea Room and shop. Monks of the community also serve in local parishes and a small number are resident in a dependent monastery in Zimbabwe. 

As Director of Safeguarding and Wellbeing, you will ensure the highest standards of safeguarding arrangements are in place across Ampleforth Abbey Trust, that these are robustly maintained and that the charity meets its legal duties and obligations in relation to the same, demonstrating all due care for all relevant legislation and carrying out duties in the most cost-effective and efficient way.

In this role you will have a clear vision of success with a passion for significant and complex challenge, and a track record of developing and delivering effective safeguarding policy and practice. You will possess exceptional influencing and communication skills to help drive a culture of collaborative continuous improvement which motivates and empowers others within the organisation.  You will forge strong and effective partnerships, in particular with our statutory and regulatory partners.  You will conduct yourself in a way befitting our culture: acting with integrity, leading by example, with enthusiasm and strong ambition. You will have the experience, skills and abilities to be able to make an instant impact at the highest-level, in this high-profile role in a demanding and complex environment.

Key Dates

Closing date:    Midday Thursday 21 November 2024

Interviews:  Week commencing 2 December 2024

Start Date: March 2025

Ampleforth Abbey Trust adheres to safer recruitment as part of its commitment to upholding the highest standards of safeguarding for children and adults. We expect all staff and volunteers to share this commitment.  All offers of employment will be subject to checks by the Disclosure and Barring Service (DBS) along with other relevant pre-employment checks and the receipt of employment references.

To apply please send

· A CV setting out your career history, with key responsibilities and achievements, tailored to job description and person specification.

· A Statement of Suitability explaining your motivation for applying for this role and how you consider your personal skills, qualities and experience provide evidence of your suitability for the role.

METRO is an equality, diversity and inclusion charity that runs health, community and youth services across London and the south-east. The Director of Services' key role is to ensure a meaningful and valuable experience for service users, staff, volunteers and funders. The Director of Services must ensure the cross-organisational influence and impact that the role oversees makes a positive difference to service users and communities. This role is for 35 hours a week, based across our three London offices in Woolwich, New Cross and Lambeth. 

LimeCulture is recruiting for our new Director of Sexual Violence Services

The Director of Sexual Violence Services is a strategic leadership role. You will be responsible for leading, overseeing and managing LimeCulture’s Sexual Violence Services Division, bringing together our full range of consultancy services and bespoke training initiatives focusing on the prevention of and response to sexual violence.

Our Sexual Violence Services division has clients and projects spanning a range of different sectors, so you will be confident in operating across multiple sectors, organisations and workforces.

We are looking for a charismatic leader - dynamic and confident in your approach with a ‘can-do’ attitude. You will be a highly skilled operator with the ability to influence, and develop effective, robust working relationships with a range of key external stakeholders to strengthen LimeCulture’s reputation as a sector leader and attract new business.

The Director role is primarily home-based with some planned travel and so candidates can be based anywhere in the UK. 

Studies have shown that people from underrepresented backgrounds are less likely to apply for roles where they don’t match the job description criteria exactly. If you are excited about this role and think that you have what it takes, but your experience doesn’t align 100%, we still want to hear from you and would encourage you to apply.

We value diverse perspectives and the contribucon everyone makes to form our culture. Put simply - you can be yourself here! 

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising charities working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger organisations.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with charities that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark-beating, sustained outcomes.

We provide these charities with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges. We are resolutely focused on outcomes and impact, driven by quality evidence.

Impetus is a registered charity and our charity number is 1152262.

About the Investment Team

The Investment Team is responsible for selecting charity partners, managing our charity investments and supporting our charity partners to improve and scale their impact.

The Investment Team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.

The Investment Team has a good track record of role progression. All four Leads and a number of our Investment Directors were promoted from within the team.

The team is passionate, rigorous, determined, creative and warm. We come from a range of backgrounds and bring a broad mix of perspectives.  We care deeply for our colleagues, our charity partners and the young people we serve.

Job description – Investment Director

The Investment Director (ID) is a key member of the Investment Team, playing a leading role in identifying, assessing, and supporting portfolio partner charities and other non-profit organisations to deepen their impact and scale their outcomes. This role works closely with other Investment Directors and Investment Managers to deliver external facing support to portfolio partners as well as internal projects to support the development of the investment model and portfolio strategy.

Investment Directors use strategic thinking, analytical rigour, and senior relationship skills to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds in the UK.

Key responsibilities

Finding high potential charities and non-profit partners for our portfolio

• Identifying potential charitable organisations for investment.
• Leading in-depth due diligence process to assess and build partnership foundations with potential partners – covering leadership and governance, and their impact, scale, and partnership potential.
• Modelling from first contact of origination, our approach to engaged and trust-based investment management support.
• Developing and championing high quality investment propositions to our Investment Committee.

Managing partnerships with portfolio partners

• Managing relationships with partner Chairs and CEOs 
• Agreeing Service Funding Agreements, including appropriate annual investment milestones to allow for a clear assessment of re-investment potential at end of phase 
• Regularly monitoring and assessing partner progress / risks against milestones and making recommendations for progression or exit
• Escalating key risks on performance, leadership and safeguarding
• Conducting annual partnership review with Sector Leads and partner CEOs
• Working with Impetus Finance colleagues to ensure timely distribution of grant payments, in line with Service Funding Agreements.

Supporting portfolio partners

• Providing direct support to CEOs and senior colleagues on key strategic topics, using a mix of at least monthly one-to-one meetings and group facilitation to:
  • clarify theory of change
  • define long term ambition
  • develop growth strategy
  • achieve a step change in the delivery and performance management of outcomes
  • strengthen leadership (individual and collective) and governance capabilities
  • develop path to scale
  • build financial resilience
• Scoping and project managing pro bono capacity-building projects (in addition to providing direct management support). Ensure projects are delivered to a high standard and contribute to charity progression
• Identifying engagement opportunities for our donors and supporters with charity partners that are aligned with the charity’s activities and do not distract or undermine their core work
• Collaborating with Impetus philanthropy team to develop new funding streams (additional to direct Impetus grant funding) that support our partners’ ability to deliver impact at scale
• Effectively leveraging the support of investment managers to advance the objectives developed for each charity partner that is managed by an Investment Director
• Identifying engagement opportunities for our donors and supporters with charity partners that are aligned with the charity’s activities and do not distract or undermine their core work
• Collaborating with Impetus Philanthropy team to develop new funding streams (additional to direct Impetus grant funding) that support our partners’ ability to deliver impact at scale
• Effectively leveraging the support of investment managers to advance the objectives developed for each charity partner that is managed by an Investment Director. 

Support to Impetus

• Developing expertise about “what works” in the sector through cultivation and use of expert input and engagement as well as investigation into key research and evaluative literature
• Working closely with team colleagues to use learnings from our work and domain expertise to inform our strategy, our model and delivery over time
• Leading on and contributing to internal topics, such as team strategy development, digital transformation, or equity, diversity, and inclusion
• Contribute towards Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and fundraising events
• Sharing the learning from our work across the team, across the organisation and externally working within Impetus strategy, policies and procedures
• Engaging in Impetus pro bono, communications, and advocacy events, and engage charity partners appropriately in these events
• Where appropriate, line-managing and supporting Investment Managers on the team to grow and develop, and achieve their project, role and team objectives.

Person specification

The successful candidate will need to show evidence that they meet many of the following skills, capabilities and experience.

Essential

• A commitment to Impetus’ mission
• Senior level responsibility and a strong track record of building trust-based relationships with senior stakeholders, advising them on key strategic decisions, and challenging them in a respectful and collaborative manner
• A talent for strategic thinking around complex issues
• Strong financial acumen and analytical skills
• Understanding of impact measurement and evaluation fundamentals
• Tenacity and initiative
• Ability to flex personal style to needs of charity and leadership
• Growth mind-set to seek out and act on feedback
• Proven ability to work independently, and to exercise good judgment
• Strong planning and time management skills
• Interest in partnering closely with charities that are doing what it takes to get better
• A commitment to equity, diversity and inclusion

If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.

Desirable

• Experience in the non-profit (charity or social enterprise) sector, through work, as a pro-bono volunteer or Trustee capacity 
• Experience in consulting, investment management, senior charity management, or other in-depth grant making and advisory work
• Knowledge and expertise in UK education or youth employability sectors
• Board experience in private, public or third sector
• Understanding of or experience with commissioning impact evaluations.

How to apply

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11.59pm Sunday 10 November 2024.

Interviews

First round interviews and an assessment task will take place on 18 and 19 November 2024.

Second round interviews will take place on 27 November 2024.

You will also be required to provide proof of your eligibility to work in the UK.

Our commitment to equity, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need in order to be successful.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, race, age, disability, religion, belief, sexual orientation or marital status. We value diversity and welcome applications from people of all backgrounds.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. When time is short, every moment is precious. Acorns helps children and families fill the time they have together with love, fun and laughter to create lasting memories.

Palliative care for children aged 0-18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes or elsewhere in the community. Their holistic, tailored approach meets each child’s clinical, emotional, cultural, religious, and spiritual needs. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past 18 months, Acorns’ leadership team has enhanced collaboration and innovation across the charity and focused on embedding an organisation-wide fundraising culture, deepening internal relationships, and harnessing data analysis to drive performance. With this strong foundation in place, they are seeking a Director of Income Generation to play a key role in shaping the organisation’s strategic direction while leading and integrating fundraising and retail operations.

About the role

As a key member of Acorns’ Executive Directorate, you will play a central role in shaping the organisation’s leadership and strategy. You’ll develop and implement innovative strategies to maximise fundraising income across individual giving, corporate partnerships, community fundraising, trusts, and legacies. In addition, you will oversee the performance and continued success of Acorns’ retail operation, strategically supporting the Retail Director in driving growth across a portfolio of c.50 shops.

This is an exceptional opportunity for a senior fundraiser seeking a strategic leadership role with a broad scope in a collaborative and positive culture. Under the leadership of a CEO who deeply values fundraising, Acorns is committed to investing in bold ideas and developing your team, setting the stage for future growth and long-term success.

As Director of Income Generation, you will: 

• Join a high-functioning Executive Director team to effectively govern and lead the organisation’s strategic development
• Provide strategic direction, inspiration and leadership to the fundraising and retail teams, ensuring alignment with Acorns’ mission and values
• Develop and implement a comprehensive and innovative income generation strategy to meet ambitious financial targets
• Work closely with the Director of Retail to lead the strategy and operational management of 43 high street shops and 4 superstores, driving sales growth and profitability
• Build collaborative relationships across the organisation, contributing to a culture of cross-function working
• Explore new opportunities, including prize-led giving and digital fundraising, to keep Acorns at the forefront of fundraising innovation
• Act as an ambassador for Acorns, including addressing prospective donors and partners at events

About you

Ideal skills and experience: 

• Extensive experience in fundraising leadership across multiple income streams
• A track record of creating and implementing innovative fundraising strategies
• A skilled leader with experience managing high-performing teams, providing guidance and support to maximise the strengths of staff
• Proven ability to think creatively, offering fresh approaches to fundraising that are both innovative and practical
• Ability to use data insights to drive strategy and decision-making, including tapping into demographic insights and donor behaviour to inform innovative fundraising strategies
• Strong public speaking and networking skills, including representing organisations at high-profile events, conferences, and other functions
• Passion for Acorns’ mission of supporting children and families and a willingness to learn and adapt to the hospice sector

Acorns Children's Hospice is partnering with Ed Cherry at QuarterFive for this appointment. 

The applicant pack below contains further details of the organisation, role, opportunities and person specification. For suitable applicants, a full brief will be shared, with guidance and support for formal applications (via CV and cover letter), which are to be submitted by Thursday 14th November.