Digital Marketing Officer Jobs

Head of Communications

Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.

Accountable to: CEO

Start date: 11/11/2024 or as soon as possible thereafter

Hours of work: Full-time (1 FTE), Monday-Friday, permanent

Salary range: £48,000 - £58,000, depending on experience.

Purpose

Key responsibilities and duties

This is an exciting and vital role to shape and deliver a multi-channel communications strategy for a leading mental health charity, focused on supporting the systems around children and young people including parents/carers, schools, colleges and universities. The main responsibilities will include creating and overseeing the activation of the marketing strategy and using data insights and analytics to grow and develop the Trust’s reach and support. The role will also act as the guardian to the organisation’s website as the main resource and marketing hub.

The role will enable the charity to proactively grow awareness, drive engagement and shape understanding of the Charlie Waller Trust by taking an audience-first approach to communicating our impact and purpose in an engaging and strategic way.

As a member of the senior leadership team, the role requires working closely with the CEO and other heads of teams to develop and grow the marketing and communications strategy, to raise awareness of the charity’s resources and to support the generation of income through the marketing of fundraising and workplace activities. The role will also work closely with and report into the Board of Trustees.

We are looking for a strategic thinker, with experience of both traditional and digital marketing. Someone who enjoys working with data and is always on the lookout for interesting angles or new channels or tactics to test. A passion for using marketing to understand and reach new audiences is vital. An analytical eye is needed alongside an ability to be creative and a desire to share success stories to further raise awareness of the organisation and to extend its reach.

Empathy for our audience and the ability to communicate in a way that allows them to feel seen and understood is important; you will need to have strong interpersonal skills, a desire to develop and build a team and to maintain communication and relationships with others across the organisation.

Inquisitive and creative, you’ll enjoy proposing fresh ideas and approaches for marketing with a keen eye for detail and a solid understanding of how marketing sits within the organisation as a whole.

Key Responsibilities and duties

Creating, leading and overseeing the delivery of the organisations marketing strategy including:

• Planning and developing the marketing strategy in line with organisational directives, new resources and initiatives.
• To ensure the appropriate and most effective marketing channels and tactics are used to support the programme and fundraising teams.
• Overall responsibility for the website - direction, content, consistency and tone of voice.
• Use of audience insight and data analysis to determine priorities and curate campaigns, projects and content from across the organisation.
• Development and improvement of user and supporter journeys.
• Marketing project initiation and management.
• Set and oversee marketing budgets

Strategic marketing sign-off including:

• Final sign-off on all website activity - strategy, content, SEO, landing pages and resources.
• Final sign-off of priority campaign materials - publications, newsletters, printed materials and press releases.

Internal and stakeholder communications including:

• Membership of the senior leadership and management teams.
• Assist the senior leadership team and trustees to oversee strategic and operational issues, managing risks related to communications, brand and public image.
• Quarterly marketing reporting to trustees.
• Working in partnership with other agencies on issues of common concern.
• Membership of project group (a cross-departmental group responsible for selecting, tracking and evaluating projects).
• Manage marketing agencies and freelancers to deliver work in line with the marketing strategy in an efficient and timely manner.

HR responsibilities including:

• Overseeing the recruitment to expand the marketing and communications team where required.
• Provide effective management of the communications team (5 direct line reports and 2 other staff).

About our Trust

The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.

We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate young people and those with responsibility for them - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.

The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:

• Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
• Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
• Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
• Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
• Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.

Terms and Conditions

Equity, Diversity and Inclusion

We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.

When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home-based working and holding team meetings in an accessible location as appropriate.

Benefits

We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.

As part of our employed team, the following benefits are available to you:

• Flexible working policy - we're committed to helping you find a healthy work-life balance.
• Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
• A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
• Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
• Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
• Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
• Coaching (offered to CWT pro bono, depending on team member and need).
• Social events and team days.
• Bike to work scheme.
• Time off for volunteering.
• Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).

To apply

If you would like an informal discussion about the role with Dr Hannah Vickery, our CEO, this can be arranged via Kerryn Cyfka, Executive Assistant to the CEO, who can be contacted at kerryn.cyfka@charliewaller .org

The deadline for applications is 12 noon on Monday 16th September.

You will hear back from us by Tuesday 17th September, if not before and, should you be shortlisted, an interview will take place on the Thursday 26th September; it will involve a competency interview along with a short 10-minute presentation relevant to the role.

Please apply via your chosen job website, or send your CV and a supporting statement to Kerryn’s email above. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.

We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.

We will provide details about the presentation at invitation to interview and we will also share 50% of the interview questions with candidates the day before the interview so that all candidates can perform at their best.

Person Specification – Head of Communications

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.

Skills required and relevant experience

Essential

• A minimum of two years’ experience at a senior level in a similar role.
• Experience of leading on strategic marketing planning, analysis and activation.
• Demonstratable track-record of using audience data and insights to make strategic recommendations.
• Solid understanding of digital marketing channels and how to use them to target relevant audiences.
• Ability to build meaningful working relationships (internal and external) to shape and direct campaigns and activities and to work together to get the results.
• Strategic thinker with the ability to inspire confidence by adopting an entrepreneurial and creative approach.
• Demonstratable experience of managing budgets.
• Excellent interpersonal and communication skills.
• Experience of planning, executing and evaluating effective awareness raising campaigns.
• Experience of producing / commissioning high-quality written information for a wide range of audiences.
• Experience of appointing, managing, developing and appraising staff.

Desirable

• Solid understanding of websites from front end – user experience, readability and content, to coding and infrastructure at the back end of the website.
• Experience of influencing and networking at a senior level – prior experience of working alongside a board of trustees beneficial.
• A proven leader, with the skills to manage and expand upon the marketing and comms team.
• Experience of briefing and managing external agencies and freelancers to deliver against the marketing strategy.

Attainment

Essential

• A communications or marketing qualification (degree or CIM) or equivalent experience to a similar level.

Desirable

• Leadership or management training.

Personal attributes

Essential

• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
• Professional, enthusiastic and flexible, with a strong willingness to learn.
• Capable of working as part of a team and autonomously.
• A commitment to working to meet the charity’s objectives.

Desirable

• Interest in and awareness of children and adolescent mental health issues.

Job Title: Senior Press Officer

Salary: £30,167 - £38,069

Contract Type: Permanent, full-time (35 hours).

Location: We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements.

About us

The Royal College of Surgeons of England is one of the best known professional membership organisations in the world, with a name and reputation that speak for excellence in the UK and across the globe. We provide education, assessment and development to nearly 30,000 surgeons, dental surgeons and members of the wider surgical and dental teams at all stages of their career; we set professional standards, facilitate research and champion world-class surgical outcomes for patients.

About the role

We are looking for an outstanding Senior Press Officer to work in our fast-paced press office, helping run it to the highest standard. RCS England is one of the most high-profile health commentators in the UK. You will regularly see us advocating for patients and the surgical workforce in the national press. Recent highlights include coverage of our workforce census in The Telegraph and The Independent. Our Faculty of Dental Surgery has also been very vocal about children’s oral health. Candidates should have experience of successfully pitching stories to national media, and know what makes a good health story. You will have a fluent writing style, and be confident working with senior stakeholders to brief them before interviews.

Responsibilities

• Handle incoming enquiries and provide accurate, timely and appropriate responses, briefing journalists in line with RCS England key messages and priorities.
• Participate in an out-of-hours rota for media enquiries. Time off in lieu is offered for significant out-of-office hours worked.
• Research, write and distribute press releases, features, letters and other editorial material.
• Draft articles, quotes and opinion pieces on behalf of RCS England spokespeople.
• Provide press office support to the Faculty of Dental Surgery and its Dean, as required.
• Brief the President, Council Members and senior managers on issues arising in the media.
• Act as the press lead for key projects such as RCS England guidance or campaigns. Devising and implementing communications plans, sharing project updates with the wider communications team, and maintaining a good understanding of surgical and wider health issues.
• Horizon scan for media opportunities and develop your own ideas for health coverage based on data, insights or RCS England priorities.
• Brief, support and prepare RCS England spokespeople for media interviews.
• Establish and maintain professional and trusted relationships with national and trade journalists.
• Represent the RCS England at internal and external meetings, and maintain professional relationships with press and communications leads at stakeholder organisations.
• Monitor daily media coverage relevant to surgery and the RCS England. This includes pulling together the team’s daily press cuts to be shared with Council members, Trustees, and key RCS England staff by 10am (subject to urgent media enquiries).
• Maintain and update the media sections of the RCS England website, working with the web team to develop rich digital content. Actively participate in developing our social media profile using Twitter, Facebook, and commissioning and editing relevant blogs.
• Produce evaluation reports of media coverage and communications activity.
• Undertake such duties appropriate to the grade, as required by your line manager.

About you

• Degree educated or proven extensive experience that can demonstrate the essential criteria below.
• At least two years’ experience of working in a press office.
• Experience of writing and editing for a variety of media including print and the internet.
• Good working knowledge of Microsoft Word, Excel and PowerPoint packages.
• Demonstrable experience of placing stories in the media.
• Rigour in researching and reviewing content: able to identify key points, summarise findings and report data and conclusions accurately.
• Excellent writing skills: able to write fluent, compelling copy free from grammatical or other errors.
• Excellent telephone manner: diplomatic and persuasive verbal communication skills.
• Able to prioritise effectively and deliver work to deadlines.
• Demonstrable understanding of journalists’ needs and priorities.
• Ability to understand policy documents and formulate a media response.
• Collaborative and inclusive approach to build relationships with colleagues across the organisation, to encourage timely information sharing with the press office.
• Diplomacy and persuasiveness, to foster the trust of senior spokespeople you are briefing and advising.
• Excellent interpersonal skills and integrity, to protect the College’s reputation for providing accurate and reliable information to the media.
• Strong prioritisation skills and a flexible approach to respond to changing priorities and needs and manage reactive queries.
• Enthusiasm and creativity to seek out interesting stories and pitch them.

What we can offer you

• 27 days paid holiday + bank holidays and up to 4 college closure days
• Flexible working
• Enhanced contributory pension scheme & other leave entitlements
• Variety of learning and development opportunities
• Wellbeing programme & Employee Assistance Scheme

Closing date: Monday 9th September 2024

The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held, created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.

WECare Worldwide is on the hunt for a dynamic and driven self-starter to join the Fundraising team! 

Founded by veterinary surgeon Janey Lowes, WECare's mission is to bring top-notch veterinary care to less fortunate animals around the world, starting in Sri Lanka. With 75% of the globe’s dog population lacking access to healthcare, we’re here to change that—and we need your help to make it happen!

Role: Fundraising Officer
Reporting to: Head of Fundraising
Key relationships: CEO, Marketing Manager
Location: Remote
Start Date: September 2024
Length of contract: Unlimited

What You'll Be Doing: 
As our Fundraising Officer, you’ll be at the heart of our mission to drive our fundraising efforts and ensure the charity's continued growth and sustainability. Continue reading to find out more.

Key Responsibilities:

Fundraising Strategy Development

• Assist in creating, implementing, and refining a comprehensive fundraising plan.
• Regularly contribute to the development of the organisational fundraising strategy, with a specific focus on individual donors and new fundraising opportunities.
• Stay current with fundraising opportunities and best practices, recommending changes in WECare's funding strategies to ensure continuous improvement and growth.
• Donor Engagement and Relationship Management
• Develop and maintain relationships with individual donors, corporate partners, and potential supporters.
• Support donor stewardship initiatives for all types of supporters, including individuals, corporate, major, and legacy donations, ensuring ongoing engagement, retention, and growth.
• Work with the Head of Fundraising to develop and implement donor journeys that encourage long-term support from individuals and ensure high-quality ongoing communication with potential and existing donors.
• Ensure all individual donations are processed efficiently and supporters are thanked in a timely manner, maintaining a positive relationship that leads to increased donor retention.

Digital Fundraising

• Assist in driving online fundraising initiatives, including managing crowdfunding efforts and coordinating social media appeals.
• Collaborate with the team to ensure the charity's website is updated with the latest fundraising activities and donation options, maintaining a dynamic and engaging online presence.

Trusts and foundations

• Support the Head of Fundraising with research and identification of grant opportunities relevant to WECare.
• Collaborate in preparing and submitting grant applications to trusts and foundations, including checking monitoring data, proofreading reports, and ensuring timely submission.
• Work with the team to implement corporate fundraising policies, ensuring that WECare can respond appropriately to fundraising approaches by companies.

Community Fundraising and Event Planning

• Collaborate with the Head of Fundraising and the team to create and implement a comprehensive Community Fundraising Strategy.
• Plan, organise, and execute a diverse range of fundraising events, including supporter dinners, challenge events like the Great North Run, charity walks, auctions, and community fairs.
• Expand local support networks in both Sri Lanka and the UK.
• Organise occasional engagement events for supporters, further strengthening relationships and encouraging continued financial support.
• Coordinate with volunteers and staff to ensure seamless event execution and the achievement of fundraising targets.
• Manage and steward Challenge event (Great North Run) fundraisers through the WhatsApp group chat, fostering a supportive and motivated network.
• Work closely with the broader team to develop a Volunteer Fundraising Strategy.

Data Management and Reporting

• Maintain accurate records of all fundraising activities, monitor income, and donor information on the charity database.
• Assist in developing and managing the new CRM system, including setting up and integrating a comprehensive database CRM platform and Mailchimp for effective donor communication and management.
• Ensure donor data is meticulously maintained, supporting the use of CRM tools to manage donor relationships effectively, including ensuring compliance with data protection regulations.
• Contribute to the refinement and thorough documentation of new digital processes such as the Sponsor a Dog (SPAD) programme, ensuring clear guidelines and streamlined operations across all initiatives.

Who We’re Looking For:
We’re looking for someone who’s not just passionate about our mission but also brings a can-do attitude and a bit of flair. You should be experienced in fundraising, event planning, and donor management, with a solid understanding of data protection regulations (we like to keep things safe and sound). You’re great with words, can whip up persuasive content in no time, and know your way around a CRM and platforms like Mailchimp.

But more than anything, we’re looking for someone who’s ready to roll up their sleeves, dive into the world of charity work, and make a real difference in the lives of street dogs around the world and the communities that care for them.

Skills and Experience:

• Excellent communication and administration skills.
• Experience in organising fundraising events.
• Experience working at a charity or other non-profit organisation.
• Experience in developing fundraising materials.
• Experience using a donor management database/CRM
• Experience in building strong and effective relationships with existing donors and potential supporters.
• Ability to write persuasive content to encourage support.
• High standard of computer literacy (Microsoft Word, Outlook, Excel, PowerPoint, databases).
• Understanding of fundraising from trusts and foundations.
• Understanding of data protection regulations.
• Competence using e-newsletter platforms (e.g. Mailchimp)

Personal Attributes:

• Passionate about the mission of WECare and committed to making a difference.
• Self-motivated, with a proactive approach to problem-solving.
• Strong interpersonal skills with a commitment to exceptional supporter care

Why Join Us?
You’ll be part of a passionate, dedicated team that knows how to work hard and have fun while doing it. Plus, you’ll be making a direct impact on the well-being of countless animals. What’s not to love?

If you’re ready to bring your fundraising skills to a cause that truly matters, we’d love to hear from you! Apply now and help us change the world—one paw at a time!

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

At Breast Cancer Now, we’re looking for a creative and proactive Press and PR officer to join our ambitious team, as we continue to cement our place as the ‘go-to’ press office for breast cancer and position the charity as the leading expert in the field.

This varied and exciting role is critical in helping the charity build its profile through effective and compelling PR and media relations. The post holder will plan, deliver and respond to opportunities across all areas of the charity’s work, from highlighting our world-leading breast cancer research and raising awareness of our public health messaging to promoting our fundraising appeals and support services and supporting our policy and campaigning work.

The post holder will work closely with a variety of internal and external stakeholders, including our nurses, researchers, and corporate partners, alongside building strong and trusted relationships with national and regional journalists to secure high-quality targeted media coverage. Every day will be an opportunity to make a positive difference for everyone affected by breast cancer.

About you

An excellent communicator, you’ll have a strong working knowledge of the UK’s media landscape and experience of either delivering impactful PR and media relations, in-house or at an agency, or of working in a news environment.

You’ll be innovative, creative and considerate in your approach to raising the profile of the charity and all its areas of focus, bringing fresh ideas to engage the media and always putting the patient voice at the heart of your work.

You’ll be confident in building relationships with journalists and seek to secure compelling coverage across all national and regional print, broadcast and online media. You’ll collaborate with internal colleagues from an array of teams to deliver powerful results, and work closely with external partners, researchers, and service providers.

With an instinct for what makes a good news story, you’ll be adept at juggling priorities and deadlines and thrive in an exciting and fast-paced press office, where you’ll be well supported by our experienced and welcoming team.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact The Breast Cancer Recruitment Team. 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Wednesday 4 September at 9am

Interview date Week commencing 9 September

Senior Acquisition and Welcome Officer – DRTV/Print, an excellent opportunity to join an International Welfare Charity, based in London.

• Hybrid Working: 1 day per week in the office.
• Salary: c. £38,491 per annum.

Do you have experience managing DRTV and are looking for a step-up? Or, are you keen to gain experience in DRTV? This is the role for you!

You will join the Acquisition and Welcome Team who are responsible for the acquisition of new supporters and stewarding them through their first 6 months via engaging integrated welcome journeys. This is done through a variety of channels including DRTV, Paid Social, Paid Search, Display and Inserts.

As the Senior Acquisition and Welcome Officer, you will play a pivotal role in achieving ambitious plans for growth, by managing channels such as DRTV, and delivering, testing and scaling up a variety of other activities such as inserts and welcome journeys.

Main responsibilities

• Work with media, telemarketing and SMS agencies, digital inhouse experts, to propose annual testing plans across all elements.
• Plan and manage campaigns from start to finish, on time and to budget.
• Develop new DRTV creatives and test adapts as required
• Work closely with digital colleagues to ensure all DRTV ads have digital activity to support, from PPC, to integrated social ads, to home page and landing page content
• Regular review and summarise monthly media plans, telemarketing scripts and SMS copy
• Set up and maintain tracking of results, contribute to monthly media reviews to optimise results, collate and share quarterly internal review analysis
• Act as key point of contact for DRTV, sharing learning and championing the role DRTV plays in wider strategy
• Follow audience and data-led approach to campaign management, using insights to inform campaigns and use test-and-learn approach, to maximise results.

Experience, skills and knowledge required for this Senior Acquisition and Welcome Officer – DRTV/Print role:  

• Experience working in similar fundraising marketing role, such as Individual Giving, Direct Marketing, Marketing Campaigns, with excellent campaign management and analytical skills.
• Experience of campaign managing channels such as DRTV, print, telemarketing, email.
• Excellent analytical skills to analyse and interpret complex data into reports, and using insight to inform plans
• Experience of optimising campaigns from creative, content and media testing and regularly sharing updates on progress.
• Excellent organisational and project / campaign management skills, able to plan schedules, manage and prioritise multiple tasks from start to finish, to agreed time and budget
• Experience of managing third-party suppliers to agreed KPIs and service level agreements. 

Key Information:

• Deadline: This is a rolling recruitment process. Please applying as soon as possible, as the role may close earlier than advertised.
• Hybrid Working: 1 day per week in the office.
• Salary: c. £38,491 per annum.

Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

About the role

• Reporting to: Communications and Engagement Manager
• Contract: Full-time 
• Hours per week: 35 hours, usually between 9:30 – 5:30. One hour for lunch. 
• Annual leave: 25 days holiday, plus statutory bank holidays 

We’re looking to recruit a Senior Communications and Engagement Officer to join the friendly CharityComms team to help us plan, organise and deliver communications and engagement outputs that support the needs of members, and drive organisational development.

A core part of the job will be overseeing the CharityComms’ social media work, by managing our channels, creating content, and delivering on our social media strategy to engage people and increase our brand profile.

Other key tasks include content creation and commissioning projects for our website, and having a supporting role in other general communications, engagement and marketing activity and administration as needed. This is a great opportunity for a strategic thinker with a passion for creative, impactful communications, who is ready to demonstrate their initiative.

Location 

Remote, with the option of occasional working in our central London office, and as needed for in-person events (full travel costs will be covered for any in-person events). 

About CharityComms 

CharityComms is a thriving membership network of communications professionals working in UK charities. Our amazing community is made up of more than 750 charities, adding up to almost 12,000 people. 

We work with our members and the wider communications community to raise the standard of charity communications, to enable them to deliver their world-changing missions more effectively. From our range of services and events to our best practice guides, reports, support for professional development and web and social media content, we represent, support, inspire, connect and inform our members and the wider charity communications community. 

We are a small, friendly team of 13, working closely together to achieve big things for our members and the sector. In 2021 we won Team of the Year and have recently been shortlisted for Best Professional Body or Learned Society at the Memcom awards. 

Purpose of the role 

You will be working with the Communications and Engagement team to promote CharityComms and what we offer, through the creation and development of effective and engaging content, and community and stakeholder engagement. 

Communications and content are at the heart of this role, and we’re looking for someone with demonstratable experience in strategic, content-based projects, including commissioning and editing content from external stakeholders, social media management and content creation, and community management. 

Social media management and community engagement 

You will own the social media management of our channels, maximising their performance and supporting stakeholder engagement with our work. You will:

• Deliver and adapt a creative and engaging social content strategy with the Communications and Engagement Manager that meets our wider business aims and objectives. 
• Craft key organisational messaging into engaging social media content and posts to generate conversations. 
• Be responsible for creating, scheduling and managing social content using Twitter, Facebook, LinkedIn and our management tool, Sprout Social. 
• Responsible for maintaining upkeep of social analytics reporting, as directed by the Communications and Engagement Manager, to ensure activity supports wider marketing, communications and engagement strategies. 
• Continuously improve our social media presence and brand profile, including recommending and piloting new approaches to content and channel development to increase community engagement and meet targets. 
• Manage and monitor forum and social media groups and act as facilitator of conversations where needed, working closely with relevant colleagues and stakeholders. 
• Grow and deliver ways to increase engagement with new and existing audiences, including regular engagement activity on member’s posts (sharing, liking) and ensuring our member network is up to date within these channels. 

Content commissioning and creation 

Working proactively and collaboratively with the Communications and Engagement Manager to deliver our content plans. You will:

• Deliver and adapt our communications and engagement strategy to meet our objectives.
• Play an active role in content creation and marketing activity – including designing, producing and editing creative content i.e. graphics, photography, videos. 
• Develop, coordinate and update long-form pieces for our website, i.e. best practice guides and templates. 
• Have remit to commission content projects – using own initiative to develop initial pitches relevant to charity communicators and oversee the commissioning process. 
• Work with external providers where necessary to develop resources and creative materials where required. 
• Stay up to date with current communications, marketing and content trends, to advise the wider CharityComms team on best practice regarding content and campaigns, including accessibility. 

Website and email comms 

Working collaboratively with teams where needed or taking key roles to:

• Edit, upload, and publish content on the CharityComms website as directed. 
• Work with the Communications and Engagement Manager to continuously deliver on website strategy activities.
• Work alongside the Communications and Engagement Manager to deliver eNews campaigns. This could include commissioning, writing, research, proof-reading, scheduling, maintaining lists and reporting on performance as needed. 
• Actively provide feedback to the Communications and Engagement Manager and Head of Membership and Insight on planned activities and make recommendations for improvements. 

Other activities 

• Ability and confidence to deputise for the Communications and Engagement Manager where necessary.
• Analyse data for reporting and make recommendations.
• Work across the organisation to support communications and marketing activity to ensure consistent messaging, tone and content. 
• Provide communications support across key organisational projects, and on any other activity, as reasonably requested, that will generate social and/or financial return on investment for CharityComms. 
• Support the admin of the comms inbox, responding appropriately to requests or flagging for colleagues.
• Keep up to date with sector news, events and activities. 
• Attend CharityComms and sector events, where appropriate, either in-person or online. 

Person specification 

Experience 

• Experience of working in a professional membership organisation - desirable.
• Experience of digital content management; especially working with a CMS - desirable.
• Experience of running social media accounts and engaging communities through them - essential. 
• A good knowledge of current communications and engagement techniques and practice - essential. 
• Experience of both writing and editing for the web - essential. 
• Experience of video and photo editing - essential. 
• Experience of commissioning content - essential. 
• Experience of social analytics reporting - essential. 

Personal attributes 

• Highly motivated and goal orientated - essential. 
• Empathy with the goals and vision of CharityComms - essential. 
• Excellent communications and interpersonal skills and ability to represent CharityComms externally - essential. 
• Strategically minded with a practical hands-on approach - essential. 
• Excellent organisational and administrative skills - essential. 
• Ability to work alone and with others and work under pressure - essential.
• Ability to demonstrate initiative and creativity - essential. 
• A good level of IT literacy, including the use of data bases (preferably Salesforce) and AV systems - essential.
• Commitment to self-directed learning and networking across sectors and share new ways of working with colleagues - essential.
• Maintain an externally facing focus - essential. 
• Support CharityComms proactive, results orientated and collaborative culture - essential. 

Interviews 

Interviews will be held online via Zoom. Our friendly interview panel will be made up of staff members from the Comms and Engagement team. 

These are some of the types of questions we will be asking during the interview: 

• What interests you about working at CharityComms? 
• Tell us about a time when you had to prioritise multiple tasks or deadlines. 
• What is your previous experience of working remotely – particularly with communicating and making sure you are working most effectively with your teammates? 

Shortlisted candidates will be sent the list of interview questions in advance of the interview.

Diversity and Inclusion 

At CharityComms, we’re committed to creating an inclusive culture, internally and in the wider charity sector, where everyone can be themselves and reach their full potential. We value lived and learned experiences of social issues, justice and change.

We actively encourage applications from people of all backgrounds and cultures and we will do our best to support you to upskill because we want to recruit, retain and develop the best talent available. 

Additional info 

All staff are currently working remotely from home, but there is the option to go into the office (located near London Bridge), to work and meet other members of the team as necessary. 

Benefits include: 

• Yearly personal development budget. 
• Generous pension contributions. 
• Opportunity to attend CharityComms events. 
• Reciprocal membership and training opportunities with many other sector organisations. 
• Flexible working is offered where possible. 

Are you a leader with the passion to improve lives in Birmingham?

Citizens Advice Birmingham is 85 years old this year and we’re looking for a new chief executive to build on our successes and take us into the future.

Our successful candidate will be an inspiring, values-led leader with strong strategic and commercial skills, who will ensure the continuing growth and success of our charity. You will lead an award winning team of staff and volunteers who deliver outstanding advice services across Birmingham. You’ll use your excellent communication skills to develop strategic connections with funders and partners, and make the case for investment in advice services across Birmingham. 

Over the past few years we have faced a pandemic, the cost of living crisis, and funding cuts, and we have responded with compassion, energy, and innovation. Our new chief executive will ensure that our charity remains well-governed, vigorous and resilient so that we can face future challenges with the same confidence that has seen us succeed over the past 85 years.

Full job details and the job pack are available for download from our website via the apply button. CV and Cover Letter apply accepted.

The Change Foundation

The Change Foundation is an award-winning charity that uses sport to change the lives of marginalised young people.  Throughout the past 42-years we have successfully delivered sport and mentoring intervention programmes to change the lives of vulnerable young people living in the UK and abroad. 

We were born in 1981 following the Brixton Riots in London.  Originally called the London Community Cricket Association, we used cricket as a tool to promote community cohesion and peace within the Lambeth community.  Throughout the next four decades we have developed an array of innovative sport and social change programmes by listening to the voices of our young people.  These range from Street Elite, working with young people on the edge of gangs and criminality to Fencing for Change, using fencing to work with young people with a learning disability. 

Our Mission is to change the lives of marginalised young people through the power of sport.

Culham St Gabriel’s Trust is an endowed charitable foundation whose vision is for a broad-based, critically reflective religion and worldviews education contributing to a well-informed, respectful and open society. The Trust is committed to providing religion and worldviews teachers and other educationalists with the support, connections, challenges and professional development they need. 

We are looking for a creative, passionate and dynamic professional to lead our communications strategy and social media engagement across multiple platforms. You will join a small, but recently expanded, friendly staff team. Our values lie at the heart of everything we do. We are a remote working organisation, meeting regularly online for team meetings, and in-person about once a month. Occasional travel to other in-person meetings on Trust business will be required as part of this role. 

It is necessary that you have a right to work in the UK.

We encourage you to have an informal conversation about this role before you decide whether to apply.

Reports to: Digital Manager

Key Benefits: 10% employer pension contribution, Salary Sacrifice Scheme offered, employer supported volunteering

Holiday Entitlement: 25 days per annum, bank holidays and four discretionary days 

Salary: £31,500 - £35,000 (35 hours FTE) depending on experience

Hours: Part Time (21 hours per week, 0.6 FTE)

Place of work: Remote/Hybrid/Flexible with a requirement to attend our offices in Hatfield, Herts, approximately twice a month

Join Our Team!

An exciting part-time opportunity has arisen for an experienced Events Fundraiser to help grow our third-party challenge events portfolio.

If you have events fundraising experience, a knack for planning and executing exceptional supporter experiences, are highly organised and comfortable overseeing multiple third-party event cycles simultaneously… Then we want to hear from you!

You would be joining a small but dedicated team, harnessing your passion for designing and delivering exceptional, engaging events (whether virtually or in-person).

About you:

The role involves all aspects of managing a portfolio of our third-party events, from initial set-up, marketing, stewardship, event logistics to event evaluation.  As such, we’re looking for an experienced events fundraiser, with a flair for project management, keen eye for detail and a passion for facilitating opportunities for our supporters to reach and achieve their goals.

You’ll be a confident communicator with strong marketing experience, great at building relationships with internal and external stakeholders.

Combined with excellent organisation and time management skills and the ability to manage competing priorities whilst keeping to deadlines, you’ll bring your knowledge, creativity and new ideas to help continue improve the experiences of our third-party event participants.

You will be comfortable using data and insight to monitor event performance, identifying potential opportunities and areas of growth or decline, making recommendations for change where necessary.

What can you expect from us:

Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live. Attendance is required at our Hatfield based Head Office for All Staff meetings (currently run quarterly) and a minimum of 2 days per month.

We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.

 

 

Benefits of working for Crohn’s & Colitis UK

If you are successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

How to apply:

Closing date: 9.00am Monday 9th September

To apply for this position, please email your up-to-date CV and supporting statement giving evidence and examples of how you meet the criteria of the person specification and what you feel you would bring to this role. Failure to provide a supporting statement will result in your application not being considered.

Please note: no applications will move forward within the recruiting process without a supporting statement.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Location: Stokenchurch
Contract type: Permanent/Full time
Hours: 37.5hrs per week
Salary: £25,100 to £28,045 per annum

About us

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need us most. Bringing hospital-level care by land and air.

We exist to give everybody in our community the best chance of surviving and recovering from an emergency. Our mission is to do everything in our power to protect, save and revive lives, with the best critical care at the scene and beyond.

We love what we do. Our charity is a place where people care for each other, provide support and encourage everyone to be their best and we pride ourselves on being one of the UK’s leading air ambulance charities. As an innovative charity, we are continually developing our organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. We are driven to do the right thing for our patients, their families, our supporters.

The role

As a member of the Fundraising Team, the post holder will work with the Individual Giving Development Manager on implementing audience focused fundraising campaigns that deliver long-term sustainable income, as well as mutually beneficial relationships with our supporters.  The post holder will maximise lifetime value and loyalty by delivering fundraising campaigns across multiple channels. The post holder will use evidence-based insights to create fundraising campaigns that increase our overall effectiveness. The post holder will be responsible for providing outstanding supporter experience and stewardship to TVAA supporters.

We have achieved significant growth over the last five years, largely through individual giving, legacies, major gifts, and some in memorial giving. We are keen to make a step change in our voluntary income, this is an exciting time of growth and opportunity at TVAA, and we are looking for an enthusiastic and creative person to join our team.

About you

This is a fantastic opportunity to become a key member of our fundraising team.
You will have experience of working in a charity fundraising or marketing environment and experience of supporting the planning and delivering of projects or campaigns using a variety of media. Experience in producing newsletter content, using social media for marketing and direct mail and digital campaigns would be advantageous, as would experience of dealing with customer or supporter queries. You will have strong communication, interpersonal and negotiating  skills and be able  to work to a multiple  of tasks at a time, and to be able to engage with a wide range of people is essential.

If this role sounds like it’s for you, we would love you to apply!
 
In return we offer a competitive salary and great staff benefits such as:

- 25 Days holiday
- Hybrid Working with the option to work up to 3 days remotely
- Holiday Trading
- A day off for your birthday (pro rata for part time)
- Free Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme

Successful appointment to this post maybe subject to a DBS check
 
You may have experience of the following: Fundraising Officer, Direct Marketing Officer, Supporter Engagement Officer, Fundraising Executive, Development Officer, Charity Campaigns Officer, Individual Giving Coordinator, Philanthropy Officer, Marketing Executive, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-216 245

Fundraising and Supporter Relations Officer

We are seeking a self-motivated and detail-orientated individual to oversee the effective running of the supporter relations programme and support the growth of fundraising from individual donors.

This is a hybrid, flexible working role.

Position: Fundraising and Supporter Relations Officer

Location: London/Hybrid (office days are 1 day per week on Tuesdays)

Hours: Part-time (0.7 FTE), permanent with flexible working available

Salary: £30,000 to £34,000 per annum [up to £24,500 pro rata]

Contract: Permanent

Benefits: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 25 day’s holiday (plus bank holidays) holiday trading, discounted gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee

Closing Date: 15 September 2024

Interviews: 19 September 2024 (1st round online) and 26 September 2024 (2nd round in London)

The Role

In this role, you will manage key donor relationships, co-ordinate mailings and plan supporter events. You will work closely with the Communications team to develop and implement creative strategies that inspire generous support through digital and social media channels. Your responsibilities will also include developing a new legacy fundraising stream and ensuring all supporter data is managed in compliance with data protection legislation.

About You

With hands-on experience in charity fundraising and CRM database management, you will track and report financial performance against fundraising targets, collaborating with our Philanthropy and Fundraising teams to maximise giving opportunities. Your excellent communication and organisational skills will enable you to prepare compelling cases for support and build strong, lasting relationships with donors

If this sounds like you and you have the legal right to work and remain in the UK, we’d love to hear from you. Please provide your CV and a 250-word statement that sets out why you’re the best person for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

About the Organisation

Join a Christian think tank which seeks a world in which Christian ideas about human flourishing are drawn upon to answer some of the world’s biggest challenges. It stimulates debate about the place of religion in society, challenging and changing ideas through research, commentary and events.

You may also have experience in areas such as Fundraising, Fundraiser, Supporter Experience, Supporter Care, Individual Giving, Fundraising Officer, Fundraiser, Supporter Experience Officer, Supporter Care Officer, Individual Giving Officer, Individual Giving Fundraiser, Philanthropy, Fundraising Executive.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The PR and Media Officer is responsible for developing and delivering PR activities to ensure effective communication with stakeholders, media and the public. A primary objective is to establish and raise the profile of KCLSU across media – trade, local and national. 

Working in a small team, the successful candidate will play a key role in delivering successful media campaigns and daily management of media enquiries, always in line with KCLSU's strategic objectives.

Key responsibilities include:

1. Raise KCLSU's profile, creating an understanding among key audiences by presenting the Student Union's core messages and services in specialist and mainstream print, broadcast, online and digital media.
2. Develop strong relationships with journalists/press agencies in both mainstream and Higher Education media.
3. Work with student officers and colleagues to achieve high-quality media coverage and public awareness for issues of importance to KCLSU.
4. Support and deliver PR and Media campaigns which align with KCLSU strategy.
5. Collaborate with student newspaper ROAR to promote upcoming events and other relevant KCLSU news.
6. Explore fundraising opportunities through media coverage.
7. Assist the communications team in written and verbal communications.
8. Monitor KCLSU's PR activities with periodic reports to the line manager and Head of Communications and Digital.

Person Specification

As PR & Media Officer, the role holder should be an organised and cool-tempered professional who is able to handle a crisis. They will have a creative mind and excellent communications skills, with experience in public speaking and project management.

The successful candidate will hold the following personal and professional attributes:

1. Excellent interpersonal, verbal and written communication skills.
2. Confidence to network and work collaboratively.
3. Strong organisational skills with an ability to think and plan strategically.
4. Excellent time management skills and ability to juggle competing work priorities while under pressure.
5. Enthusiam to work in the education sector with a young and energetic team.
6. Awareness and interest to learn more about the HE sector.
7. Flair, energy and adaptability.

This position also requires a candidate with a degree in Communications, PR, Journalism or any other subject relevant to the job requirements.

Benefits of Working for KCLSU:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 34 days annual holidays including Bank holidays, volunteering days and wellbeing days
• Discounts and Venues
• £30 wellbeing allowance per term
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

Eligibility: To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union
• Trustees should not apply for a role whilst in their term of office, or should their application be accepted or progressed to the interview stage.
• Ex-Trustees can apply for student staff (non-administrative) roles, as soon as they finish their tenure.
• Ex-Trustees can apply for career staff / permanent staff roles, only after a year has passed of them being a trustee. Applications submitted within the year should not be accepted or progressed to the interview stage.

About you

As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.

Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.

This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.

About the role

Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.

Key Working Relationships

The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.

KEY ACCOUNTABILITIES

Supporter Relationship Management

• To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
• To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
• To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.

Income Processing / Database Management

• To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
• To process cash donations effectively and accurately onto our database. 
• To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
• To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
• To accurately process and commit Direct Debit claims.
• To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
• To deal with new supporters’ welcome communications.
• To liaise with supporters regarding cancellation of donations.
• To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
• To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
• To pull information required, download and process third party donations ensuring that they are compliant with GDPR.

Compliance

• To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
• To ensure data is managed to appropriate standards of data protection and security.
• To be aware of and consistently using organisational policies and procedures

Team Working

• To undertake and participate on projects as directed by the Supporter Experience Manager.
• To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
• To contribute to organisational meetings e.g. Stand Up, team away days etc.
• To be proactive in joining cross functional working groups.
• To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
• To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.

                                                                           PERSON PROFILE

Qualifications, Knowledge and Experience

• Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
• Educated to GCSE level or equivalent, including English and Mathematics

Skills, Abilities and Competences

• Excellent communications skills, both written and verbal
• Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
• Able to use a CRM database
• Able to work across a team following business controls and systems
• Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
• Ability to multitask and be able to manage changing priorities
• Ability to work on own initiative to solve problems
• Understanding of data protection legislation
• Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.

APPLICATION INFORMATION

Why join us?

The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, and working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.

Our open plan offices are located in the centre of Rugby and near to Rugby train station. 

In addition, we offer the following benefits:

• Full time roles are contracted at 35 hours per week.
• Hybrid/flexible working options – Office 3 days / 2 work from home.
• 27 days’ holiday rising with continuous service, in addition to public holidays
• Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
• Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
• Life assurance (3 x annual salary).
• Bike to Work scheme.

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.

We help people find solutions to come of the world’s toughest problems.  Challenges made worse by catastrophic climate change and persistent gender inequality.  We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy.  And we share what works with others, so answers that start small can grown big.

We’re a global change-making group.  The group consist of a UK registered charity with community projects in Africa, Asia and Latin America, an independent development publishing company, and a technical consulting service.  We combine these specialisms to multiply our impact and help to share a world that works better for everyone.

Additional information

Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued.  Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.

We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.

Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.

The successful applicant must have the pre-existing right to both live and work in the UK.

Closing date for applications: Friday 13th September 2024.  Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

Please be advised that if you do not hear from us within five weeks of the closing date, please assume your application has not been successful on this occasion.

HOW TO APPLY

If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply: 

Please submit a copy of your CV and send us a supporting statement that includes the answers to the following questions:

 1. Why do you consider yourself a good candidate for the Supporter Service Officer role at Practical Action?

2.       What interests you about working in the charity sector?