Digital Manager Jobs in Home Based

About The Role
We are looking for a Digital Product Manager who is driven by the challenge of building innovative digital solutions from the ground up. If you excel at turning complex business needs into streamlined, user-focused products and thrive in collaborative, fast-paced environments, this could be the perfect role for you.

As Digital Product Manager, you’ll join us at an exciting time as we begin a major programme of digital development, starting with the replatforming of our CMS in 2025. You’ll play a key role in shaping and delivering a unified digital service that meets the needs of our diverse user base, including beneficiaries, supporters, members, and volunteers. This is a unique opportunity to help build a digital service from the ground up and drive real change.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you’ll be responsible for turning complex business requirements into a clear, prioritised roadmap. You’ll work closely with stakeholders at all levels to simplify complexity, ensuring that the needs of all customer groups are understood and met. With a strong focus on integration and user experience, you’ll lead efforts to deliver digital products that are both intuitive and impactful.

Your strategic vision will guide the product development process from conception through to launch, working alongside designers, developers, and other teams to ensure successful delivery. If you’re someone who enjoys taking ownership, navigating challenges, and driving digital innovation, this role will provide the opportunity to make a lasting impact on our digital offerings.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
             
You will be contracted to our London hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues and partners, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

About The Role
Join us at a pivotal moment in our digital transformation journey, where you’ll have the opportunity to shape the future of our online services. We are embarking on a multi-year programme, starting with a CMS replatforming in 2025, which will pave the way for a unified, customer-centric digital experience for beneficiaries, supporters, members, and volunteers. As our Digital Product Owner, you’ll be an integral part of a newly formed team, working from the ground up to deliver innovative solutions that drive our organisation forward.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you will be the crucial link between business objectives and technical execution, ensuring that product visions are translated into actionable development plans. You’ll collaborate with stakeholders to understand user needs and technical requirements, turning them into detailed product backlogs and user stories that can be effectively delivered by our development teams. With your technical expertise, you will ensure that each feature is built on a foundation of sound development practices, maintaining a focus on quality and adaptability as the digital landscape evolves.

We’re looking for someone with a passion for technology and a strong understanding of how digital products are built and refined. You’ll have the experience and knowledge to manage external development capacity, making sure that technical solutions are aligned with both user demands and long-term business strategies. This is a dynamic, fast-paced environment where your ability to balance strategic thinking with hands-on technical planning will be key to success.

If you enjoy being at the forefront of digital development, taking ownership of complex projects, and working in an environment that values innovation and collaboration, this is the perfect role for you. You’ll have the chance to not only influence the future of our digital services but also to be part of a team that is building something new and impactful from the ground up. A chance to bring your technical expertise and product ownership experience to help us deliver exceptional digital solutions.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues and partners, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 69% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

This role

As Smart Works moves into our next strategy phase, we are looking to strengthen our commitment to being led by data and using technology to enhance the service we provide. The Database Manager will play a key role in guiding this mission.

Smart Works is looking for an experienced and motivated database manager passionate about using data for good. This role will be crucial in managing and developing Smart Works' CRM systems that underpin the running of our key functions, ensuring data integrity, providing support to all users across the UK and enabling strong outcomes for the women we support. The post holder’s work will be essential in allowing staff across the charity to use data to improve our operations and outcomes for the women we support as we enter our new strategy cycle. 

You will also play an important role in training and supporting staff across all Smart Works locations to use these systems, enabling them to harness the power of data in their day-to-day work. Your ability to communicate complex technical concepts to non-technical staff will be vital to the success of this role.

The role will be a hybrid position, based out of one our UK Smart Works centres. but the role will work across Smart Works, providing support and maintaining digital infrastructure across all the teams.

There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support. The post holder, if not based in London, will also be required to travel into London on occasion for training and team meetings. 

How to apply

To apply for this role please visit our website to read the full job description attached and then submit a CV and answer the following questions by 5pm on Monday 7th October. Your application should be addressed to Melissa Pittman, Head of Data and Impact

• Why are you interested in working at Smart Works, and how do you see your role as a Database Manager contributing to our mission? (Max 250 words)
• What is your approach to ensuring data accuracy and integrity within a database? (Max 350 words)
• How do you ensure effective communication with non-technical colleagues when discussing database issues or needs? (Max 350 words)

We are seeking a passionate and experienced Fundraising Manager to join our small and dynamic team during an exciting period of growth for the organisation. This newly created role will be crucial role in developing and implementing fundraising strategies to support our mission and ensure the financial sustainability of the Charity. It will include identifying new funding opportunities as well as producing several initiatives including building our regular donors, corporate partnerships and legacy campaigns. 

We are looking for someone ambitious and creative with a positive attitude, happy to roll their sleeves up and get involved to enable us to achieve our goals.

This senior role will be part of our communications and fundraising team reporting to the Marketing Director and managing one member of staff initially.

This position offers an exciting opportunity for someone who is driven, innovative, and committed to making a positive impact across Neuroendocrine Cancer UK (NCUK).

Job title:                  Communications and Digital Officer (Black Thrive Global)

 Reports to:             Communications Manager

Geographic focus:  All

Salary:                  £30,000 - £32,500

Hours:                    37.5 per week (full-time, flexible and hybrid working)

Benefits:              26 days annual leave plus bank holidays, pension contribution, employee assistance program.

About Black Thrive

We exist to change the odds stacked against Black people by embedding meaningful change at every level of society so that thriving is not the exception but the norm for Black people.

Black Thrive Global evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth therefore Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Our work covers all life stages – children and young people, working age adults and older adults. Our guiding principle is to center the lived experiences of Black communities in all that we do. Our strategic priorities are to embed race equity in systems change and to decolonise the evidence landscape, meaning we produce, amplify and support research developed via a Black lens.

Purpose of the role

We are looking for a creative, organised, and disciplined person to take on a key role within our rapidly expanding organisation. As the Communications and Digital Officer, you will be central in the implementation of Black Thrive Global’s communications strategy. You will be supporting our Communications Manager in the delivery of all aspects of communications and marketing activity with both key stakeholders and the public.

You will help to support the creation of a compelling and consistent narrative about the work that Black Thrive Global does across all our communication channels. You will be integral in helping to disseminate key messaging for core projects and work-streams working closely with our internal teams and external partners. Black Thrive Global’s communication approach aims to be both reactive and proactive, and you will be expected to be well informed about events and trends in the media and public arena.

Duties and responsibilities

1.  Produce compelling and engaging content for internal and external blog posts, newsletters, and digital content across our communication channels.
2. Produce in-house design for publications and promotional materials and social media assets as required.
3. Lead on delivery and scheduling of the Communications Calendar, this will include horizon scanning of the news agenda as well as regular yearly campaigns i.e., Disability Week, Refugee Month, International Day of the Girl, LGBTQIA+ etc.
4. Deliver and implement our social media strategy across our various platforms.
5. Lead on managing and developing social media channels to engage and grow our online audience.
6. Maintain and update our website and digital content.
7. Support the Communications Manager and internal teams with producing reactive media and digital outputs.
8. Support with PR and media relations tasks, including monitoring coverage, building up journalist databases and drafting statements and releases.
9. Support internal teams with event coordination and marketing campaigning.
10. Collecting and analysing data and information of communications activity to assess our impact and opportunities for brand growth.
11. Support the Communications Manager with the quarterly Directors’ Communications Report.
12. Work with freelancers and volunteers as required.
13. Spend up to 10% of time supporting corporate business such as strategy and administration.

PERSONAL SPECIFICATION

 We are looking for someone that is wanting to grow and develop in this role, and we are committed to providing the time and resources needed to ensure that you flourish. We ask that you maintain a willingness to learn.

Essential (E) / Desirable (D)

* Indicates criteria which candidates can be supported to meet if other criteria are met.

Experience

1.  Experience of working in communications or PR role (E)
2.  Experience of maintaining WordPress website CMS (E)
3.  Experience of social media management (E)
4.  Experience in copywriting, editing and proofreading (E)
5.  Experience of videography, photography, and editing (D) *
6.  Experience of planning, managing, and delivering events (D)

*Ability, skills, knowledge

1.  In depth knowledge and understanding of the experiences of people of African and Caribbean descent. (E)
2.  Ability to think creatively, translating strategic objectives into appropriate communications activity and content (E)
3. Analytical skills; able to undertake situational analysis and identifying opportunities for improved engagement (D)
4. Ability to use the following software packages, MS Office, Canva, Adobe Photoshop (E)
5. Excellent verbal and written communication skills, including conveying complex information in adaptable ways to different audiences (E)
6.  A strong interest in the news and external affairs, with a passion for social justice (D)
7. Have the desire to make a positive impact, particularly for underrepresented communities (E
   

Please note that job descriptions cannot be exhaustive so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.

A basic Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.

Application process and requirements

Please write and submit a one-page cover letter alongside your CV. In your cover letter you should summarise how the experience on your CV makes you suitable for the role and your motivation for joining Black Thrive Global.

Candidates will be sifted using their submitted information of a curriculum vitae (CV) and cover letter.

Successful interview candidates will be expected to do a pre-interview task and one interview presentation.

Unfortunately, due to capacity and volume of applicants only successful candidates will hear from us.

We have a fantastic opportunity for an Insight Manager to lead the delivery of Friends of the Earth’s organisational insight. You will be responsible for developing and delivering a strategic approach that shapes and informs our activity, enabling campaigning, income generation, and marketing activity to achieve maximum impact.

This is a hands-on leadership role. Therefore, strong analytical skills are required, along with the ability to manage a team of analysts and influence strategic direction at the leadership level. We’re looking for someone with a track record of success using data to inform strategic and tactical improvements in engagement activity.

Friends of the Earth has invested in strategic data management and reporting over the last few years, resulting in a modern self-service data reporting platform using PowerBI, supported by a data warehouse. We are nearing the launch of our new Microsoft Dynamics CRM, which will enable us to better track and coordinate all our activity and strive towards continuous improvement in our work.

Key Skills and Attributes: 

The successful candidate will have a track record of success in using supporter/customer data to support offline and digital marketing segmentation and campaigns in a supporter/customer focused organisation.

You will be able to effectively lead an analytical team via proactive planning and prioritisation, with a focus on outcomes.

With excellent stakeholder management skills, you will have the ability to build strong working relationships and to influence and negotiate across the organisation and externally in a hybrid setting.

The team: 

You will manage a small team of Analysts and work closely with colleagues across the organisation to further their impact through insight and reporting. Your team sits within the Income Generation Directorate, but the scope of your work is cross-organisational.

• Insight Manager
• Insight Analyst x3

For more information please read the job description.

Closing date: Wednesday 16th October 2024 (23:59)

Location: Flexible across England, Wales and Northern Ireland 

Salary: Regional £31,894 - £33,426, London £34,426 - £35,956 per annum based on 22.5 hours per week (Full-time Equivalent salary: Regional £42,528 - £44,568, London £45,902 - £47,942 per annum).

(London salary applicable to candidates who are based in the London office a minimum of two days a week)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

The Vacancy

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role *

Job purpose

We are looking for an experienced digital communications professional to play a key role in improving our digital communications. Reporting to the head of communications, marketing and digital, the role will oversee the development of a new RCVS Knowledge website, developing our use of user data and insights and managing the development of engaging content.

As project manager for the RCVS Knowledge website development from discovery to launch, you will be working closely with your colleagues in our small and friendly communications team, as well as with internal stakeholders and external suppliers to help us realise our vision of a well-designed, user-friendly website which meets the needs of all our audiences.

You will ensure that we have a shared understanding of our requirements across the RCVS Knowledge team and with the supplier, and that these requirements are informed by audience data and insights. In addition, you will also take the lead on auditing our current site content and developing a strategy for developing relevant, high-quality content in time for launch and beyond.

You will have recent, relevant experience of leading website developments of significant size and complexity, with a passion for user-centred design and creating high-quality content.

Key responsibilities

• Act as the main point of contact between RCVS Knowledge and the digital agency, and internally with the website project stakeholders.

• Work with internal and external stakeholders to ensure user needs are understood, manage the development of the project plan, establish regular meetings to share progress and seek input and deliver to agreed timescales.

• Develop website goals and KPIs which support the RCVS Knowledge communications, marketing and digital strategy.
• Manage documentation for project governance as needed, including issues and risk logs.

• Lead on our content audit and strategy for the new website, considering user needs and supporting our organisational objectives.

• Create and edit a range of content for the new website which supports user experience and meets current best practice for SEO and accessibility.

• Oversee the content migration to our new website.

• Ensure all internal users receive training on the new CMS appropriate to their level of access.
• Ensure all activity is undertaken observing the requirements of data protection legislation (GDPR).
• Contribute to the development of a new communications, marketing and digital strategy.

• Using tools such as Google Analytics, ensure we are reporting against our agreed objectives and make recommendations based on the data and insights available.

• Ensure the wider RCVS Knowledge team and senior team are kept up to date with project progress.
• Provide additional informal training to staff on the use and interpretation of analytics.
• Undertake any other duties in line with the objectives of the post.

Essential Criteria

 Skills, Knowledge & Experience

• A track record in, and passion for, digital communications gained in either in-house or agency roles.
• Experience of managing website projects from end to end including agency management, stakeholder management, build, design, testing and content creation.

• A solid understanding of content design, user experience and web accessibility.
• Experience of developing digital content which follows best practices and is engaging and inspiring for a range of audiences.
• Excellent writing and editing skills.

• Proficiency in Google Analytics, analysing data to inform decisions around improvements.
• A great understanding of SEO and the impact good content has on search visibility.

• Experience of and confidence in working with content management systems.

• Ability to build strong and effective working relationships internally and externally.

• Excellent organisational skills with the ability to manage multiple projects and deadlines in a dynamic environment.

• Patience, initiative, sound judgement, and willingness to work as part of a team.
• Great communication skills – written and verbal.
• High-level of IT literacy, proficient user of Microsoft Office tools and project management software.

Desired skills & experience

• Experience working in the communications, marketing and/or digital function of a small/medium-sized organisation, or evidence of how you would apply skills learnt in a different context to a charity of c20 staff.

• Experience of different project management approaches e.g. agile and waterfall.
• Facilitation and workshop experience.

• Experience of establishing new ways of working and successfully embedding them to secure effective use of resources.

1st Interview - Thursday 10th October (via Teams online)

2nd Interviews w/c 14th October (in person)

Are you an experienced Digital Content Manager with experience in delivering health information?

If so, this could be the role for you.

About the role

We want to reach and support more people with heart and circulatory conditions, helping them to feel informed, empowered and understood. 

You’ll play a key role in doing this, using analytics to evaluate, analyse and plan content; developing and improving user journeys; and producing new content that meets users’ needs.

You will help shape and drive the user-centred digital content of the Health Content Team, working closely with colleagues across the BHF, in particular in insights, digital products, UX and CRO, and marketing and communications.

Acting as the content management system expert within the Health Content team, you will also be the main point of contact with the Digital team.

Working arrangements 

This is a 12 month fixed term contract, covering a sabbatical. 

This is a blended role, where your work will be dual located between your home and our London office.  
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

As our ideal candidate, you will have significant experience as a Content Manager, particularly in writing, editing, and proofreading health-related content. You excel at creating and managing digital content, translating complex heart health and medical science information into engaging, accessible language.

You have experience managing multimedia content such as videos and animations, analysing content performance, and recommending improvements. You are skilled in SEO, content migration, taxonomy, information architecture, and collaborating with development teams. An outstanding project manager, you apply content design techniques and processes effectively.

Your extensive stakeholder management experience helps you work well with multidisciplinary teams, acting as an ambassador for the Health Content team.

It would be advantageous to have:

• Knowledge of HTML, Photoshop, and Sitecore.
• Understanding of cardiovascular health issues.
• Familiarity with PIF Tick standards.
• Experience in digital publishing, user testing, and using brand guidelines.

Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. We are looking to recruit a Digital and Creative Communications Manager on a 5 month paternity cover contract. 

Are you a creative communicator? Are you able to develop and curate digital content that sparks conversation? Can you guide people to produce impactful products that share stories of our work in an accessible and compelling way? This is an exciting role where you will lead on implementing Elrha’s digital strategy, including overseeing the final stages of our new website and the continued development of our social channels, to help our work reach our key audiences and enhance our voice in the humanitarian community.

In this role you will have the opportunity to oversee the production process of products of all shapes and sizes in line with our digital first approach, making sure everything is true to our brand, connects with our audiences, and is inclusive and accessible to all. You will also use your skills to lead on communication activities for Elrha’s events to showcase the best of our work, and the work of those we fund. 

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details. 

Your application will need to demonstrate: 

• Experience of delivering high quality, impactful, and inclusive digital communications 

• An understanding of digital strategies, channels, and how different audiences engage with content 

• Excellent design judgement and attention to detail 

• Proven ability to lead and champion organisational branding, adhering to the highest standards of accessibility

• An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.

Experience of production project management and supporting high level event communications activities would be an advantage. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.   

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 

• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 

• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; incremental increase in annual leave (25 day basic entitlement) depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 

• Please read through the Information for Candidates document for further information to support your application, including details on Our Values, Strategy, Benefits and Salary. 

Note for applicants: 

• Candidates must have the independent right to work in UK at the time of appointment as we are unable to support visa sponsorship for this role. 

• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. 

• When applying you will be taken through the Save the Children UK recruitment system. Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.

Closing date:  Sunday 6 October 2024 – Please note we may bring the deadline forward if we have sufficient high quality applications. Please get your application in as early as possible. 

Interview dates: w/c 14 October 2024 

Digital Marketing Coordinator

Barnwood is not your typical funder. We drive change so that disabled people and people with mental health conditions have choice of opportunities, access their rights, and are included where they live. We bring people together for a different conversation and explore big ideas. Through learning and collaboration, we influence the change that’s needed. By partnering with local organisations and looking for better ways to fund, Barnwood makes a difference in Gloucestershire.

We are looking for a creative and motivated Digital Marketing Coordinator to join our team. The ideal candidate will be enthusiastic about marketing, social media, and digital communications and is eager to develop their expertise and experience in a friendly and flexible organisation.

This role will collaborate closely with the rest of the Marketing and Communications team, contributing to a range of projects and campaigns. 
Through this collaboration, you will receive guidance and support in developing your skills, offering a unique opportunity to work creatively on real projects. 
 

We want to diversify our team to better reflect the work and communities we support – this means we would particularly welcome applications from people who: 

· are from Black, Asian and minoritised backgrounds. 

· have lived experience of disability and/or mental health challenges.

Contract terms:

· Permanent contract.

· We welcome applications from candidates seeking full-time hours (37.5hrs per week).

· We would consider part-time hours for the right candidate. If you would like to be considered for the role on a part-time contact, please note hours would need to be worked Wednesday through Friday.

· We offer a flexible start time between 8:00 am and 9:30 am.

· Salary £30,260 p/a

· 36 days of holiday, including bank holidays.

· This position is based in our office in central Cheltenham with occasional opportunities for home working.

Summary of key duties:

Social media management: 

· Assist in the creation, scheduling, and publishing of content across various social media platforms (e.g., Facebook, Instagram, X (Twitter) and LinkedIn). 

· Work with the Events and Marketing Coordinator to create the monthly content calendars.

· Monitor social media channels for trends, engagement, and opportunities to interact with our audience. 

· Respond to comments, messages, and mentions to maintain a positive and engaging online presence. 

· Track and analyse the performance of social media posts and campaigns using analytics tools. 
 

Website management: 

· Format, edit and maintain content on our CMS, WordPress. 

· Liaise with the Trust's web developer for ongoing website development, ensuring an effective and accessible web user experience. 

· Build and manage online forms and surveys. 

· Monitor and share engagement data with colleagues to inform marketing and communication plans. 

Content creation: 

· Format documents and reports for internal and external audiences. 

· Design and create visual content for digital and print channels. 

· Commission accessible formats, including BSL and Easy Read. 

· Collaborate with the team to develop new content ideas and campaigns that align with our brand voice and goals. 

 

Administrative and logistical support: 

· Perform administrative tasks as needed, such as updating contact lists and maintaining marketing databases. 

· Liaise and assist with scheduling for external photography and film contractors. 

· Liaise with commercial printers and providers of collateral materials. 

· Manage the Trust's photography and film media library. 

· Administration of photography and film permissions data. 

For full details please see our application pack

Summary of skills

• Strong IT skills (demonstrable proficiency in using MS Outlook, Word, Excel and PowerPoint). 

• Experience using a cloud-based website platform (e.g., WordPress) 

• Proficient in Adobe Suite - InDesign, Photoshop, PDF Editor and Illustrator. 

• Good knowledge of emerging trends within the digital marketing field. 

• Experience using a social media scheduler (e.g., Zoho) is desirable but not essential. 

• Experience using a CRM platform is desirable but not essential. 

• Experience using digital engagement analytics tools is desirable but not essential (e.g., Google Analytics) 

Benefits:

· 36 days annual leave including bank holidays. (FTE)

· Life Assurance (3 x Salary)

· Work within an organisation that is committed to improving equality and diversity.

· Competitive salaries and fantastic pension contribution rates.

· Excellent personal development plan and extensive training which includes a commitment to training employees to be confident when working with people with a wide variety of impairments, disabilities, and mental health challenges.

· Friendly and collaborative working culture; everyone’s voice is heard.

· We have a range of supportive wellbeing policies and almost a third of our employees, are qualified mental health first aiders with Mental Health England.

· Our offices in central Cheltenham are wheelchair accessible, have free accessible parking on site and great facilities.

· Assistance dogs are welcome.

Guidance On Applications:

Click on Apply Now to be taken to the Barnwood Trust website where you need to apply for this role via our online application form.

You will also find a detailed application pack which gives a full and detailed job description and person specification as well as guidance on how to make an online application and what you should include within it.

Should you have any questions or require any of the information in a different format please email the recruitment team directly at recruitment@barnwoodtrust. org.

We want our application process to be right for you as an individual, so if there’s anything you think we can do to make this process more straightforward for you please email recruitment@barnwoodtrust. org directly to discuss what support we might be able to provide. Our career page on our website has some examples of things we may be able to put in place for people who request extra support.

• Deadline for applications:  12.00 noon of Friday 11th October 2024 

• First interviews: Monday 21st and Wednesday 23rd October 2024 

• Second stage interviews: Thursday 24th & Friday 25th October 2024 

We would like the successful candidate to start as soon as possible.

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. The organisation has been providing free, confidential, and impartial advice since 1972 and helps approximately 10,000 local people every year.

Since the pandemic, many of the local and national services that our clients need have been, or are being, moved online. This can disadvantage people who do not have the necessary knowledge, skills, or technology to access and use online services.

Working within our training, skills, and employability division – Works for Us, our Digital Skills Officer (DSO) will help people to access and use online services and support them to develop the skills and confidence they need to use digital technology effectively and safely. They’ll also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

We are looking for an enthusiastic, committed, and confident person to join our small, team of staff. The successful candidate will provide support and coaching to local people, on a one-to-one basis, course support and delivery, including those living in the community who could be considered vulnerable adults, that are digitally excluded and/or unemployed.

Applicants need to:

• Be competent and confident in using IT, and specifically using IT applications and resources on websites.
• Have clear and accurate communication skills, both spoken and written.
• Be able to listen, understand and use information.
• Be able to work in a team, be organised and manage time effectively.
• Be open to utilising emerging technologies and understanding its impact on recruitment.
• Be confident in working towards performance targets.
• Be able to recognise the limits and boundaries of the role.

A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Interviews:TBC

Role overview

This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.

This role has two central arms: project management and volunteer management. 

Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.

Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead. 

We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair. 

We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.

Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes 

• Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.

• Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.

• Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.

• Ensure the project goals are delivered on time and within budget.

• Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.

• Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme. 

• Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.

Outcome 2 - Monitor, evaluate and communicate the impact of our device provision 

• Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.

• Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.

• Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.

• Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.

Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment

• Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).

• Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.

• Ensure the smooth implementation of changes to our technical provision.

• Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.

• Design and Deliver a tech volunteer retention strategy.

• Ensure our repair and refurbishment costs do not exceed our budget.

• Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance. 

• Explain our process to prospective repair partners and onboard them onto our system.

Outcome 4 - Recruit, train and support new technical volunteers

• Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.

• Facilitate tech volunteer onboarding including external references, interviews and safeguarding.

• Coordinate and lead monthly volunteer tech team meetings. 

• Explore partnerships with local tech businesses or refugees for paid refurbishment.

• Run basic laptop refurbishment refresher training for new volunteers in need of support.

Outcome 5  - Ensure Screen Share tech agent records are kept up to date

• Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment 

• Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded

• Ensure the right staff can access notes on 1:1’s with tech volunteers 

• Analyse tech agent data thematically, implementing adjustments on a regular basis 

Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support 

• Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.

• Design and implement experiments to test assumptions, minimise risk and scale the project.

• Deputise for the Founder and Director in internal and external settings where necessary.

Ada, the National College for Digital Skills, is dedicated to bridging the gap between education and the tech industry.  They seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.  Their relationships with their corporate partners are truly strategic, not only forming 100% of their fundraised income, circa £1 million, but providing key parts of the curriculum aimed at bringing the tech industry to life, ensuring students are workplace ready and providing a range of other meaningful and fully resourced volunteering opportunities across the organisation. 

This newly created role of Corporate Partnerships Manager reflects their ambitious growth plans, being 100% new business focussed. We are looking for an experienced new business specialist to help them achieve their targets. The role will inherit a warm pipeline and utilise extensive networks to secure new partnerships, providing meaningful impact for the student body. You will report to the to the Director of External Relations, forming part of a small but talented team, where corporate partnerships mean more than just money.

Key Responsibilities

• Manage and expand a portfolio of corporate partnerships, including one-off donations, multi-year grants, and strategic impact partnerships.
•  Establish and maintain a network of contacts within corporate partnerships and the commercial sector
• Working with the wider corporate partnerships team to develop and implement the corporate partnerships strategy
• Collaborate across the organisation to ensure all teams are informed and supportive of the corporate partnership team’s efforts.

Person specification

• Demonstrable track record of corporate fundraising, with a focus on new business activity
• A proven corporate partnerships manager looking to transfer their experience and a passion for Ada’s mission or at senior officer level looking for their first manager role
• Ability to develop and cultivate a pipeline of corporate prospects, successfully making asks/pitching to secure new partnerships
• Confident communicator with a friendly, collaborative manner both with partners and the wider team

Salary up to £50,000 depending on experience

Flexible working patterns offered and part time working considered

3 days at week in their Victoria campus office

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process