Digital Jobs in Kentish Town, Greater London

The Vacancy

*The application page will give you a single 'Upload your CV' option. Please use this CV upload option to upload a single document that includes both a Cover letter and a CV within a single document. Please use the Cover letter to outline how your skills, experience and knowledge meets the essential criteria of the role *

Job purpose

We are looking for an experienced digital communications professional to play a key role in improving our digital communications. Reporting to the head of communications, marketing and digital, the role will oversee the development of a new RCVS Knowledge website, developing our use of user data and insights and managing the development of engaging content.

As project manager for the RCVS Knowledge website development from discovery to launch, you will be working closely with your colleagues in our small and friendly communications team, as well as with internal stakeholders and external suppliers to help us realise our vision of a well-designed, user-friendly website which meets the needs of all our audiences.

You will ensure that we have a shared understanding of our requirements across the RCVS Knowledge team and with the supplier, and that these requirements are informed by audience data and insights. In addition, you will also take the lead on auditing our current site content and developing a strategy for developing relevant, high-quality content in time for launch and beyond.

You will have recent, relevant experience of leading website developments of significant size and complexity, with a passion for user-centred design and creating high-quality content.

Key responsibilities

• Act as the main point of contact between RCVS Knowledge and the digital agency, and internally with the website project stakeholders.

• Work with internal and external stakeholders to ensure user needs are understood, manage the development of the project plan, establish regular meetings to share progress and seek input and deliver to agreed timescales.

• Develop website goals and KPIs which support the RCVS Knowledge communications, marketing and digital strategy.
• Manage documentation for project governance as needed, including issues and risk logs.

• Lead on our content audit and strategy for the new website, considering user needs and supporting our organisational objectives.

• Create and edit a range of content for the new website which supports user experience and meets current best practice for SEO and accessibility.

• Oversee the content migration to our new website.

• Ensure all internal users receive training on the new CMS appropriate to their level of access.
• Ensure all activity is undertaken observing the requirements of data protection legislation (GDPR).
• Contribute to the development of a new communications, marketing and digital strategy.

• Using tools such as Google Analytics, ensure we are reporting against our agreed objectives and make recommendations based on the data and insights available.

• Ensure the wider RCVS Knowledge team and senior team are kept up to date with project progress.
• Provide additional informal training to staff on the use and interpretation of analytics.
• Undertake any other duties in line with the objectives of the post.

Essential Criteria

 Skills, Knowledge & Experience

• A track record in, and passion for, digital communications gained in either in-house or agency roles.
• Experience of managing website projects from end to end including agency management, stakeholder management, build, design, testing and content creation.

• A solid understanding of content design, user experience and web accessibility.
• Experience of developing digital content which follows best practices and is engaging and inspiring for a range of audiences.
• Excellent writing and editing skills.

• Proficiency in Google Analytics, analysing data to inform decisions around improvements.
• A great understanding of SEO and the impact good content has on search visibility.

• Experience of and confidence in working with content management systems.

• Ability to build strong and effective working relationships internally and externally.

• Excellent organisational skills with the ability to manage multiple projects and deadlines in a dynamic environment.

• Patience, initiative, sound judgement, and willingness to work as part of a team.
• Great communication skills – written and verbal.
• High-level of IT literacy, proficient user of Microsoft Office tools and project management software.

Desired skills & experience

• Experience working in the communications, marketing and/or digital function of a small/medium-sized organisation, or evidence of how you would apply skills learnt in a different context to a charity of c20 staff.

• Experience of different project management approaches e.g. agile and waterfall.
• Facilitation and workshop experience.

• Experience of establishing new ways of working and successfully embedding them to secure effective use of resources.

1st Interview - Thursday 10th October (via Teams online)

2nd Interviews w/c 14th October (in person)

Please note that there are x2 positions available for this role.

This role sits within the Digital Section in the Communications Directorate, reporting into the Digital Marketing & Fundraising Manager. You will work within an ambitious and passionate digital team and across the organisation to develop our holistic digital strategy through the oversight and management of digital channels, plans, and schedules, and by implementing the plans as well as empowering the teams to manage their own digital campaigns.

The post holder will also provide training to teams as part of our objective to upskill the organisation. The post holder will also be responsible for finding opportunities to generate leads and push new and innovative ideas.

You will have experience of using digital marketing and fundraising techniques with a test and learn approach, including social, PPC, display and email.

If you are an ambitious experienced digital expert looking for your next challenge and would like to play a key role in The Salvation Army’s digital growth, this could be the role you’re looking for.

Happy to talk flexible working

At The Salvation Army we strive to make flexible work arrangements available to everyone. Therefore, for this position, we are open to considering options that meet your needs and the needs of the department.

Our flexible options include agile working (a mix of remote and a minimum of 40% Office Based), agile flex (Less than 40% office based), home-based working (irregular office attendance less than 1 day per month at a Salvation Army site), job sharing and compressed hours (full-time hours condensed into a shorter week). If you would like to know more or discuss any details about this vacancy, please contact us.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Working hours: Minimum of 35 hours per week

Closing Date: Wednesday 2nd October 2024

Interview Date: To be confirmed

Appointment subject to satisfactory references, proof of right to work in the UK,

For details of how to prove your right to work in the UK please visit the Government website and please note that we are unable to offer sponsorship. 

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service). Plus £4190 Inner London Weighting if based in London per annum (pro rata where applicable).

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks)

Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford.  We will consider a UK-based hybrid working option. Some travel to our London office will be required.

Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives. 

Applying for this role – please read:

Applications for this role are only* open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses

(This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses)

*Current Refugee Action employees with and without lived experience, are eligible to apply.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

 About the role

This role will be responsible leading on the digital communications and content strategy focussing on developing fundraising messaging and digital influencing campaigns in an integrated way across all related channels to drive forward our ambitious fundraising and campaigns plans.

As part of the award-winning Fundraising and Brand team at Refugee Action, you will help create and implement bespoke supporter journeys across multiple online platforms with the aim of significantly raising our online presence, increasing donations, inspiring change and supporting the organisation’s growth. You will be a critical bridge between the Campaigns and the Comms & Digital teams, ensuring that our strategies are aligned and insights based. You will have the opportunity to create content, marketing materials and strategically manage social media and web operations for Refugee Action at a critical and exciting time.

To succeed in the role you will need to demonstrate:

• Proven ability to lead strategic digital content creation and understanding of the importance of emotional storytelling to successful fundraising and campaigning.
• Strong creative content development and strategy skills, including experience with Adobe Creative Software or similar (demonstrable video and image editing skills).
• Knowledge and experience of developing, delivering and managing specialised digital activism plans for campaigning.
• Knowledge and experience of campaigning and activism: knowledge of campaigning methods and tactics and a good understanding of what motivates people to take action.
• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
• Strong understanding of how campaigning can achieve change and shift power.
• Strong understanding of the role of digital tactics in the development and execution of campaign and fundraising strategies.
• Extensive experience of developing strategic digital communications within a charity or not-for-profit organisation with the aim of digital mobilisation.
• Experience of developing and implementing digital acquisition strategies across various channels, with a view to increasing donations.
• Thorough understanding of the digital landscape, and emerging trends in web and social technology.
• Good knowledge of website content management systems and Engaging Networks or a similar platform.
• Understanding of branding and core design principles.
• Experience of leadership skills and understanding of how to motivate a team and support the development of direct reports.
• Ability to build good working relationships across teams within a culture of generous collaboration.
• Understanding of cultural diversity and the ability to work with people from a range of different cultures.

Closing date: 23:59 on 6th October 2024

Interviews: 17th October 2024 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Age UK Westminster is seeking a Digital Inclusion Coordinator to join our home visiting digital inclusion team funded by Central North West London NHS Foundation Trust. The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.

The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster’s other services including digital inclusion group sessions and dementia activities.

The role will demand a division of time in the office and in client’s home in Westminster.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications of speakers of Westminster and Kensington & Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).

I am excited to be working with an amazing international huma rights charity in search of a Digital Assistant. This is an immediate start, part-time (30hrs per week), London based hybrid (1 day in office bi-weekly) role for around 3-months. As the Digital Assistant your role will be to support the maintenance, development, reporting and monitoring of the organisation’s website.

Main duties:

Create visually appealing pages using the WordPress Gutenberg page builder in collaboration with colleagues, providing guidance on layout and content presentation.

Implement content updates on the WordPress CMS, ensuring the site is dynamic and up to date, including refreshing hero banners based on agreed priorities.

Study site analytics and make recommendations for UX improvements to address user pain points.

Ensure accessibility compliance, regularly monitoring the site for accessibility, making fixes, and suggesting improvements.

Troubleshoot bugs or errors under the guidance of the HDE and escalate to the web development agency when necessary.

Conduct quality assurance using tools like Google Search Console, performance checks, and broken link checker software.

Advise colleagues on on-page SEO, using Yoast to improve page rankings.

Provide support to web editors by troubleshooting upload issues and assisting with the creation and approval of web resources to ensure adherence to style guidelines and upload procedures.

Onboard new web editors, giving training sessions and updating the web editor’s guide and style guide when necessary.

Source and edit photography for news stories and web pages, maintaining an organized image folder structure with properly labelled and captioned images.

Assist with monthly website reports, using tools such as Matomo.

Review and action web contact requests, providing timely support with requests based on HDE guidance.

Support digital development projects as requested by the HDE.

Maintain the CRM by supporting data updates as necessary.

Process supplier invoices and assist with administrative tasks related to digital projects.

If you have the above skills and experience and are immediately available, please apply online today!

Role overview

This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.

This role has two central arms: project management and volunteer management. 

Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.

Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead. 

We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair. 

We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.

Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes 

• Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.

• Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.

• Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.

• Ensure the project goals are delivered on time and within budget.

• Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.

• Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme. 

• Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.

Outcome 2 - Monitor, evaluate and communicate the impact of our device provision 

• Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.

• Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.

• Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.

• Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.

Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment

• Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).

• Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.

• Ensure the smooth implementation of changes to our technical provision.

• Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.

• Design and Deliver a tech volunteer retention strategy.

• Ensure our repair and refurbishment costs do not exceed our budget.

• Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance. 

• Explain our process to prospective repair partners and onboard them onto our system.

Outcome 4 - Recruit, train and support new technical volunteers

• Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.

• Facilitate tech volunteer onboarding including external references, interviews and safeguarding.

• Coordinate and lead monthly volunteer tech team meetings. 

• Explore partnerships with local tech businesses or refugees for paid refurbishment.

• Run basic laptop refurbishment refresher training for new volunteers in need of support.

Outcome 5  - Ensure Screen Share tech agent records are kept up to date

• Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment 

• Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded

• Ensure the right staff can access notes on 1:1’s with tech volunteers 

• Analyse tech agent data thematically, implementing adjustments on a regular basis 

Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support 

• Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.

• Design and implement experiments to test assumptions, minimise risk and scale the project.

• Deputise for the Founder and Director in internal and external settings where necessary.

Elrha is a global organisation that finds solutions to complex humanitarian problems through research and innovation. We are looking to recruit a Digital and Creative Communications Manager on a 5 month paternity cover contract. 

Are you a creative communicator? Are you able to develop and curate digital content that sparks conversation? Can you guide people to produce impactful products that share stories of our work in an accessible and compelling way? This is an exciting role where you will lead on implementing Elrha’s digital strategy, including overseeing the final stages of our new website and the continued development of our social channels, to help our work reach our key audiences and enhance our voice in the humanitarian community.

In this role you will have the opportunity to oversee the production process of products of all shapes and sizes in line with our digital first approach, making sure everything is true to our brand, connects with our audiences, and is inclusive and accessible to all. You will also use your skills to lead on communication activities for Elrha’s events to showcase the best of our work, and the work of those we fund. 

You will be given a high degree of autonomy in your work, so to be successful, you will need to be flexible, bold, and work well in a constantly changing environment. You will have strong organisation skills and experience of managing a varied workload while paying attention to the tiny details. 

Your application will need to demonstrate: 

• Experience of delivering high quality, impactful, and inclusive digital communications 

• An understanding of digital strategies, channels, and how different audiences engage with content 

• Excellent design judgement and attention to detail 

• Proven ability to lead and champion organisational branding, adhering to the highest standards of accessibility

• An interest in the humanitarian or development sectors, ideally demonstrated through academic qualifications and/or paid or voluntary work.

Experience of production project management and supporting high level event communications activities would be an advantage. 

If you want to be part of an organisation that creates positive change in the humanitarian sector, then join us and we’ll give you every opportunity to succeed.   

We offer: 

• Remote working as standard – staff can access office bases in London, Cardiff, Edinburgh and Manchester if required/ appropriate. We expect staff to attend team meetings and away days in person as required. 

• As standard we work 35 hours per week. We are also happy to discuss flexible working patterns and many of our staff work non-standard working hours. 

• Our benefits include minimum 5% employer pension contribution (3% employee contribution), life cover, organisational sick pay, family friendly pay and leave schemes; incremental increase in annual leave (25 day basic entitlement) depending on length of service, opportunities for learning and development, a comprehensive Employee Assistance Programme (EAP) and retail discounts platform. 

• Please read through the Information for Candidates document for further information to support your application, including details on Our Values, Strategy, Benefits and Salary. 

Note for applicants: 

• Candidates must have the independent right to work in UK at the time of appointment as we are unable to support visa sponsorship for this role. 

• Please read through the job description for a detailed list of requirements, and ensure you complete the personal statement to explain how you feel you meet the requirements of the role and why you feel this is next career move for you. 

• When applying you will be taken through the Save the Children UK recruitment system. Elrha is an independent subsidiary of SCUK and benefits from some SCUK systems and processes.

Closing date:  Sunday 6 October 2024 – Please note we may bring the deadline forward if we have sufficient high quality applications. Please get your application in as early as possible. 

Interview dates: w/c 14 October 2024 

Digital Officer

An exciting opportunity has recently arisen for a Digital Officer with a strong willingness to learn to join a hugely respected, well established and extremely well known charity based in London. This is an amazing role for someone with a great passion for digital to take make a real difference!

As the Digital Officer, you’ll be responsible for project managing, ticketing and sprint planning. You’ll also have the opportunity to develop your digital analytics understanding, as well as the chance to expand and grow into website management. This is the perfect role for someone who is looking to further their digital skillset whilst contributing to an amazing cause!

Skills that are required for the Digital Officer are:

• Strong willingness to learn and develop within digital
• Ability to project manage (tickets, sprint planning etc)
• Understanding of digital analytics & website (UX)
• Ability to work in a faced-paced environment

Digital Officer / Digital Analytics / Project Management / Website / UX

This is a really amazing opportunity for someone to develop and grow their current knowledge and also learn new skills and techniques! 

Salary: £32,000 - £33,000 plus excellent benefits

Locations: London (Flexibility Encouraged)

Apply now for further details and immediate consideration for this excellent career opportunity. 

Understanding Recruitment is acting as an Employment Agency in relation to this vacancy.

Are you an experienced Digital Content Manager with experience in delivering health information?

If so, this could be the role for you.

About the role

We want to reach and support more people with heart and circulatory conditions, helping them to feel informed, empowered and understood. 

You’ll play a key role in doing this, using analytics to evaluate, analyse and plan content; developing and improving user journeys; and producing new content that meets users’ needs.

You will help shape and drive the user-centred digital content of the Health Content Team, working closely with colleagues across the BHF, in particular in insights, digital products, UX and CRO, and marketing and communications.

Acting as the content management system expert within the Health Content team, you will also be the main point of contact with the Digital team.

Working arrangements 

This is a 12 month fixed term contract, covering a sabbatical. 

This is a blended role, where your work will be dual located between your home and our London office.  
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

As our ideal candidate, you will have significant experience as a Content Manager, particularly in writing, editing, and proofreading health-related content. You excel at creating and managing digital content, translating complex heart health and medical science information into engaging, accessible language.

You have experience managing multimedia content such as videos and animations, analysing content performance, and recommending improvements. You are skilled in SEO, content migration, taxonomy, information architecture, and collaborating with development teams. An outstanding project manager, you apply content design techniques and processes effectively.

Your extensive stakeholder management experience helps you work well with multidisciplinary teams, acting as an ambassador for the Health Content team.

It would be advantageous to have:

• Knowledge of HTML, Photoshop, and Sitecore.
• Understanding of cardiovascular health issues.
• Familiarity with PIF Tick standards.
• Experience in digital publishing, user testing, and using brand guidelines.

Job Title: Senior Engagement & Loyalty Manager (Email Marketing & Digital Mobilisation Lead) 
Job Location: UKO London Moorfields 
Salary: £54,081 per annum based on 35 hours per week (Plus ILW if applicable) 
Contract Type: 12 Months Fixed term Contract (Maternity Leave) 

Do you love using insight and creativity to generate ambitious, audience-focused engagement strategies? Do you have a passion for engaging support through digital channels?  

We are looking for a dynamic leader to take the reins of our email marketing and lead generation programmes, inspiring tens of thousands of people to support the Red Cross. Reporting to the Head of Engagement & Loyalty, you’ll use your digital skills to develop how we engage and mobilise our supporters (financial and non-financial), driving compelling digital programmes that inspire both new and existing supporters.

You’ll join a team who are leading the way in how we engage with supporters and customers, finding reactive and worldly-relevant fundraising opportunities for us to attract support – ultimately helping us to achieve our mission and strategic goals.

Leading the way on our digital channels, you will also work on our large-scale emergency appeals that involve a full range of channels – DRTV, telemarketing, mailings, SMS and more – so we’re looking for someone with a full range of multi-channel experience who can specialise on the digital side.
 
Wondering about a day in the life of a Senior Engagement & Loyalty Manager?

You'll be: 

• Meeting regularly with colleagues to ensure email marketing programme is planned, delivered and optimised based on results and supporter insight 
•  Reviewing results with the digital and telemarketing teams to optimise lead generation and conversion plans based on campaign performance
• Collaborate across the newly created Engagement & Loyalty funnel (including Emergency Appeals, Legacy Marketing, Events, E-commerce & Regular Giving) to drive optimisation – both in our email/lead generation programmes and ways of working
• Planning and leading workshops to strategically plan multi-channel, multi-proposition supporter journeys (digital and offline – including but not limited to email, mailings, telephone, paid social)
• Co-create the annual Engagement & Loyalty budget, closely monitor campaign forecasts, income and expenditure. 

What will you need to be a successful Senior Engagement & Loyalty Manager? 

• Understanding of the different marketing acquisition and retention channels and methodologies – primarily this role will lead on email marketing and lead generation via paid social adverts 
•  Specific knowledge and skills in email marketing and ESPs - ideally Salesforce 
• Ability to plan campaigns and communications that engage, motivate and inspire mobilisation from a range of supporters/customers.
• Skilled at critically appraising creative and copy from concept to completion.
• Excellent and extensive understanding of the full range of paid, owned and earned channels, metrics used to measure response and how channels inter-relate on/offline.
• Extensive experience in cross-channel communications planning, and campaign planning, execution, and optimisation (including digital, mailings, telephone marketing).
• Experience in managing large scale print, telephone and email campaigns 

The closing date for completed applications is 23:59hrs on Sunday the 6th of October 2024 with interviews to follow.

Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

Together, we are the world's emergency responders

We’re partnering with Christian Aid to support their recruitment of their Digital Optimisation Analyst on a permanent basis.

The organisation offers two options of working patterns for this role. They are open to candidates doing 2 days/week in the London office (£49,000-£52,900) or fully remote candidates (£44,000-£48,200).

The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours.  The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.

You will be the go-to expert in digital analysis (particularly GA4), working closely alongside a variety of teams to maximise the reach, engagement and conversion of digital journeys.

Key skills include:

· Demonstrates significant working knowledge/experience specialising in digital analysis and Insight

· Significant experience in producing analysis/reports with strong narratives from a variety of digital sources (including Google Analytics 4, email marketing, social insight, META and other tracking/performance monitoring tools) to inform and optimise marketing, fundraising and conversion rate strategies.

· Proficiency in statistical analysis to identify trends in data (e.g. descriptive and comparative statistics correlation, hypothesis testing, regression/data modelling), robust A/B testing, and project optimisation.

· Advanced understanding of tools and frameworks for monitoring the performance of digital marketing and products, including Google Analytics dashboards and custom reports.

· Advanced understanding of Google Analytics 4 (including funnel analysis, segmentation, and ecommerce tracking), Tag Manager, Hotjar (or equivalent), Content Square, Power BI, and Looker Studio.

· Ability to manage external suppliers that provide these tools and services.

· Able to interrogate relevant data sources to support the development of supporter journeys and identify problems/potential solutions to conversion, efficiencies, and user experience.

· Maintain and develop tracking requirements for website features and activities.

· Knowledge and application of tag management systems, including editing of tags.

· Experience developing and working on fundraising and campaigning KPIs and models.

· Experience in integrating digital data sources with CRM database systems.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Digital Project Manager

Rate: £200 - £225 per day 
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote

A brand new contract requirement has arisen for a Digital Project Manager to join an award winning national charity based fully remote. You will take the lead on multiple Digital projects to aid in pushing the organistaion forward!

As the Digital Project Manager, you will be supporting on the development of multiple ongoing projects. On top of this, you will have the opportunity to develop the digital function and the way digital is used within the charity!

Any understanding of the not-for-profit world would be a great addition.

Skills required for the Digital Project Manager are:

• Previous Digital Project Management experience
• Understanding of Agile methodologies
• Some experience of the charity or Not-for-Profit world (ideal but not required)
• Excellent communication skills

Rate: £200 - £225 per day 
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
 

Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.