Digital Communications Officer Jobs

Location: Hybrid working part London Office (Islington, London) part home work. The post holder will work a minimum of 1 day per week in the office or home-based 

Salary: £34,525 per annum if London based or £32,100 if home-based 
Hours: 35 hours per week 

Closing date: Tuesday 17 September at 10.00am 

Interview date: Thursday 26 September 2024 

This is a full time fixed term position for 12 months.

Who we are looking for 

JDRF is rebranding to Breakthrough T1D in October. This a significant milestone for us and is a global change for the organisation. We’re excited to have a new brand that expresses what we do so clearly. This role will be pivotal in helping to communicate the opportunities this transformation brings through our digital channels, meeting brand and fundraising and engagement goals. The role will concentrate on digital advertising – both in-house planning and delivery and supporting our external media agency for larger campaigns. You will also manage our digital advertising tracking and analysis through Google Tag Manager (GTM) Google Analytics 4(GA4) and producing reports in Looker Studio.  

JDRF is an organisation with a clear mission – to help people affected by type 1 to live well and ultimately, find a cure for type 1 diabetes.  This clarity creates a dynamic and collaborative place to work. We are a leader within a global network of affiliate charities who also tirelessly strive to fulfil this mission. As a digital marketing professional with previous charity experience in a fundraising environment, you will be at the forefront of driving income generation, building awareness of the work we do and the life-changing impact of type 1 diabetes.  You will be motivated by the latest digital marketing trends and will be familiar with a variety of digital channels. You will be ever-curious, always seeking to improve your skills and adopt new approaches. 

Experience required 

• ​Creating and managing effective digital marketing campaigns (PPC) working in partnership with relevant marketing leads to achieve fundraising & engagement targets 
• Supporting brand transition digital activity  
• Cross team collaboration to develop compelling engagement journeys as part of our digital advertising activity    
• Evaluate and analyse campaign performance across our digital advertising channels.    

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements
• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
• Season ticket and cycle loan
• Pension scheme
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
• Personalised training to suit your career aspirations and professional development 

JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

£102,000 per annum

Fixed Term Early Moments Leave cover – up to 12 months

Full time (London/working from home)

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Director of Communications. This senior role is one of great breadth, with huge scope for inspirational values-led leadership and team building across Communications teams, the broader organisation and global UNICEF. The role has responsibility for Media Relations, Ambassador Relations, Creative Content and Organic Social Media, sits under the Chief Marketing Office, sits on the Extended Leadership Group. and has a close working relationship with the Chief Executive.

It plays a critical role in helping the Public Engagement function set and achieve its objectives as well as supporting teams across the organisation deliver influence, income and impact. The role also has responsibility for safeguarding the reputation of UNICEF UK, using foresight to identify and mitigate any major communications risks and managing any communications crises that may arise.

You will have strong leadership skills and proven expertise leading large, multi-discipline communications teams, including developing and implementing integrated communication strategies, cultivating significant high profile relationships and managing reputational risk and crises. You will be able to evidence working in large complex organisations, nurturing professional relationships with colleagues and external contacts at all levels along with engaging and guiding others to achieve ambitious goals.

Act now and visit the website via the apply button to apply online.

Closing date: 12 September 2024.

Interview date: 26 September 2024 (subject to change).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Are you ready to make a tangible difference in the lives of vulnerable communities? Zetetick Housing is seeking an inspiring and innovative Fundraising and Communications Manager to spearhead our mission of expanding support and services. In this role, you won’t just manage campaigns—you’ll craft stories that resonate, build relationships that matter, and develop strategies that drive real change. With a focus on creative growth and impactful outreach, this is your chance to bring your passion for social good to a place where it truly counts. Enjoy a competitive salary, flexible working, and a nurturing environment that champions personal and professional development. Join us in transforming lives—apply now and lead with purpose.

An exciting opportunity has arisen for an experienced social and digital media professional to join the leading international horse charity World Horse Welfare. 

The Social and Digital Media Officer plans, creates and publishes the charity’s social media and digital communications, ensuring accurate content and the right brand look, feel and messaging.  Working to the Head of Communications and with the wider team, you will organise and proactively seek out stories and other content from across the charity to engage audiences through our digital media channels, including social platforms, the website and email. A key part of this role is testing and refining approaches to increase reach, engagement, website traffic and donations and to rigorously monitor and evaluate results to inform further activity. 

We are looking for someone who has experience in the management of social media channels, a passion for social and digital media with a creative approach to engaging online audiences.  You will possess first-rate written and oral communications skills, digital content creation including images and video, excellent attention to detail and the ability to write quality copy in a variety of styles quickly.  You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary.  Equine knowledge and experience is highly desirable.

The role is based in Norfolk and is a hybrid split of 2 days in our head office in Snetterton and 3 days at home.  You may be required to attend events around the UK. 

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year).  Death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

We are seeking a motivated, forward-thinking and enthusiastic Digital Marketing Officer to join our growing media team in raising the organisation’s profile and implementing digital strategies to improve the lives of seafarers. This is an exciting opportunity to grow your career and join a fantastic company that is passionate about seafarers’ welfare.

MNWB is an equal opportunities employer so we want you to have every opportunity to demonstrate your skills, ability and potential. Please let us know if you require any assistance or adjustment so that we can help with making the application process work for you. 

You will be required to provide proof of your eligibility to work in the UK.

To apply, please submit your CV and supporting statement outlining your interest in the post and how you meet the points in the person specification.

Benefits:

Option for hybrid working
Attractive pension scheme
Enhanced paternity pay
26 days’ leave plus bank holidays
Group Life Cover
Critical Illness Cover
Free parking on-site in the centre of Southampton

The Fire Brigades Union (FBU) is the voice of firefighters in the UK.  We are the only recognised trade union negotiating nationally for firefighters and emergency fire control staff.

We're seeking a talented and driven individual to lead our social media, digital content and video operation. You will:

· Develop social media strategies that maximise engagement and support for the FBU, its aims and campaigns

· Shoot, script and edit videos; edit audio; and design infographics and other relevant digital content

· Run a reactive/trends-driven social media operation aligned with the objectives of the FBU

The FBU already has a small, effective communications team covering campaigns, press and external communications. If you have these skills, great. But what we are looking for in this post is someone with the passion and technical skills to take our social media, video and digital content to the next level. 

You’ll collaborate with other teams and union activists to bring projects to life, and you’ll have great storytelling skills.  You’ll also be willing and able to travel and attend events frequently.

If you love social media and have strong creative skills, this might be the job for you.  This is a new role, so proven experience in the social media landscape is essential along with experience or knowledge of political engagement or activism. 

We will consider requests for flexible working arrangements, including job share.

Full details of the role and job requirements are set out in the Job Description which you can download here.

Benefits include:

Generous annual leave  

Additional Christmas office closure period

Final salary pension scheme

Employee assistance programme 

Season ticket loan

Annual Christmas bonus

Eyecare claim back scheme

Childcare assistance scheme

Flexible working arrangements

Closing date: 4th September 2024 – 10.00 am

Interview date: 16th September 2024

Role and Job description

Job title: Communications Officer

Responsible to: Fundraising Manager

Location: Flexible – home based with regular time at HTV’s base in Henley/across Thames Valley to cover events (some evening/weekend work may be required)  

Hours: 12 hours per week

Salary: £26,600 pro rata

Contract: Permanent

This is a role within the charity with the purpose of developing our digital communications to increase awareness of our vital work with people with brain injuries and to grow our supporter/ donor base to help fund this work.

Main purpose of this role:

The focus of this new role will be on digital fundraising and communications initiatives and raising the profile of the charity across the Thames Valley. An important aspect of the role will be to contribute to the delivery of the digital fundraising strategy to diversify our income streams, creating regular online giving, increasing the donor base in a way that is long term and sustainable. The post holder will organise an agreed portfolio of events and campaigns – with a specific focus on digital initiatives and virtual events – to generate income and build more awareness which will enable Headway Thames Valley to support more people affected by brain injuries. The role will also help to develop consistent messaging to be used across the wider charity to raise awareness of our vital work and communicate our need for donations. 

Key relationships:

Headway Thames Valley General Manager and staff team, Fundraising Manager, clients, families/ carers, Trustees, volunteers, supporters, donors, local community and other stakeholders.

Principal tasks and accountabilities:

Organising Campaigns and Events

Devise engaging digital awareness raising campaigns to appeal to wide range of new and existing supporters.

Create content showcasing all Headway Thames Valley services.

Plan, deliver and manage fundraising events & campaigns, both online/ virtual and offline – to generate funds and raise awareness of Headway Thames Valley’s work.

Create compelling cases for support for use on digital platforms.

Draft and manage e-newsletters and email communications to individual supporters.

Ensure consistent communications messaging across all platforms for all stakeholders.

Co-ordinate the production of fundraising and other information materials.

Identify opportunities to market new and existing events outside the existing supporter base, for instance, social media and local media.

Manage virtual fundraising events and projects within timeframe and budget.

Develop good working relationships for Headway Thames Valley with relevant event promotion companies and other suppliers.

Development and Stewardship of supporters

Motivate supporters in their efforts to raise funds for Headway Thames Valley.

Attract new supporters and new audiences to engage with existing and new fundraising initiatives.

Assist supporters by providing suitable materials tailor made to their needs.

Maintain contact and do everything possible to ensure their experience is positive and that we retain them as supporters and for future events.

Be alert to potential clashes of interest or ethos which might be of a sensitive nature to Headway Thames Valley.

Planning

Investigate and implement new opportunities for digital fundraising initiatives.

Prioritise activities to maximise opportunities.

Contribute to the long term development plans as part of the wider team.

Maintain a diary of events and action points ensuring that others can see progress on any one event at any time.

Ensure that all fundraising for events complies with charity law, by asking for support from the wider team appropriately.

Further information

We welcome applications from candidates genuinely interested in the work of the charity.

If you have any questions about the role or the work of the charity please contact Jamie Higgins, General Manager, Headway Thames Valley for further information.

Are you a self-driven creative, keen to use your communications skills to build awareness of our work and impact? The Communications and Engagement Officer will use their creativity, strong digital marketing and written skills to amplify the voices of young refugees, develop compelling content for fundraising appeals, build momentum around our policy and campaigns work, and create engagement opportunities and sustained connections with our supporters and key stakeholders.

We are looking for someone with strong admin and coordination skills to champion Young Roots and our work, with young people’s voices at its core, to new and diverse audiences, growing our supporter base and unrestricted income through appeals. Your willingness and ability to collaborate and build relationships, both internally and externally; your creativity and compelling storytelling; your passion to be part of bringing about real change for refugees; and your skills in sharing our work to engage the public, will be key to the success of this role.

Young Roots is committed to youth participation and to continuously embedding our approach to Diversity, Equity and Inclusion across all our work. As such, the Communications and Engagement Officer will work closely with our delivery teams and with young people to facilitate co-creation within our communications.

You will be part of a dynamic, collaborative, and supportive Fundraising and Development team within an empowering, values-led organisation that creates opportunities to learn and is focused on the wellbeing of its staff team.

This role will involve occasional evening and weekend work to attend youth activities and fundraising events. We have a TOIL (time off in lieu) policy in place for work undertaken outside usual hours.

Please read more in the job description and person specification (linked below) and apply via CharityJob with your CV and personal statement.

This is an exciting opportunity for an experienced communications professional to join International Alert’s global communications team.

We are looking for an excellent candidate to tell impactful stories about the incredible work of Alert through engaging online, multimedia content and high quality, visually appealing publications. The role will lead on delivering our publications and working with teams across the organisation and a range of geographies to tell Alert’s story powerfully and to a high standard.

With a proven ability to manage complex projects, develop and deliver communications plans across a range of mediums, you’ll work with colleagues and suppliers to deliver great work to deadline. You’ll have a strong creative streak, with a passion for engaging audiences and finding the key elements of a powerful story.

In return, you will have the opportunity to work for an organisation that is helping to support and sustain peace, working on crucial issues from climate change to gendered violence and the potential for business to smooth a path for peace.

Role duties and responsibilities:

Storytelling

• Working with colleagues across Alert’s programming, identify projects that demonstrate the impact of our work and the need for peacebuilding in the countries where we work.
• Coordinate the development of impact stories, photo essays, videos and other engaging methods of storytelling for use on our website, on social media, by the press and elsewhere.
• Write and edit impact stories, photo essays and video scripts, and draft occasional press releases and blogs.
• Create or edit simple video content
• Commission photographers, photojournalists and videographers to accompany and support country teams in developing stories of impact.
• Manage the dissemination plans for storytelling outputs, including via traditional media, and digital platforms including social media.
• Monitor media coverage of the organisation and compile a daily digest of key news stories relating to peace and conflict for sharing with staff.
• Assist the Head of Communications and Media with monitoring the media email account and media phone, including out-of-hours media calls.
• Maintaining and advising on consent for stories and imagery
• Developing and maintaining an image library for Alert, including identifying gaps in the library and commissioning photography accordingly.

Publications

• Project manage the production of high-quality publications for teams in London and our overseas offices, including process management and supplier relations.
• Liaise with external vendors, including editors, translators, graphic designers, printers and photographers.
• Monitor production schedules to ensure that all publications are completed and signed off in a timely manner.
• Plan and co-ordinate the delivery and launch of publications.
• Draft key messages about our publications for the website, social media, newsletters, press releases and other channels.
• Lead on the procurement of suppliers, including recruiting new ones and managing the contracting process.
• Assist with the financial management of publications production by monitoring and processing invoices.

Events coordination

• Lead on the delivery of external corporate events (in-person and online), especially for the launch of new research. Appropriate support, resources and workload would be considered.
• Liaise with programme leads on developing outlines, key messages and briefings as required, with a particular focus on those in or organised by the Hague.

Quality control and branding

• Ensure all communications outputs comply with our brand identity, house style and quality standards.
• Manage and update our brand templates for publications and marketing materials and advise and train staff on how to use them.
• Create new brand templates for marketing materials as required, using Canva.

Contributing to the effective working of the team and to Alert generally

• Contribute to the development, implementation and monitoring of Alert’s influencing and communications strategies and work plans.
• Help maintain our content calendar and regularly update the team about upcoming content, to facilitate joined-up outreach.
• Monitor and post on our global social media channels when required
• Contribute to team-wide communications and knowledge management.
• Participate in organisation-wide events and discussions on related topics/projects as and when required.
• Any other tasks as may be reasonably required.

Please note that the above are just some of the role requirements. For the full requirements, please view the job description.

All applicants must have existing and permanent right to work in the United Kingdom.

International Alert prides itself on being an equal opportunity employer and particularly welcomes applications from underrepresented people including women, people from the Global South, BIPOC, LGBTQIA+ people, disabled people, and other historically marginalised people.

While International Alert will endeavour to contact all candidates within a reasonable time, this may not always be possible due to limited resources. Therefore, if you have not heard from us within two weeks of the closing date, you can assume that your application has, on this occasion, been unsuccessful.

About the role

The Senior Communications and Marketing Manager will join the Trust at an exciting time and be responsible for providing first-class customer service to the local community who use this much-loved greenspace for rest, relaxation and exercise, as well as the promotion of the park as a unique visitor attraction.

The role will support the Trust to expand and diversify our audience and supporter base through creative, targeted and effective marketing of events and programming. It will also support the generation of commercial and philanthropic income, through strategic fundraising campaigns and raising the profile of the park. 

You will be responsible for the day-to-day management of all channels including digital communications (website, e-newsletter, social media) as well as handling press/ media, print and working with the grounds team on in-park communications.

About Crystal Palace Park Trust

‍Crystal Palace Park Trust is the new community-led custodian for the historic Crystal Palace Park in south London.  Our mission is to protect, manage and improve Crystal Palace Park as a green, open, historic, ecological, recreational, sporting, cultural and educational resource in the interests of the community and other Park users.

The park is now on the cusp of benefitting from a multi-million-pound restoration and regeneration project that will save its unique heritage assets, such as the world-famous Dinosaurs and Italian Terraces, and bring much needed new infrastructure such as a new Visitor Centre and children's playground. 

‍Joining Crystal Palace Park Trust now means having the opportunity to shape a vibrant and inclusive future for this incredible landscape and be at the forefront of community-led regeneration. 

How to apply

For more information on how to apply, please download the Job Description 

Applications must be received by 9 AM on Monday, 16 September.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

We are looking for an experienced and talented Communications and Brand Manager to join The Royal College of Radiologists (RCR). This is an exciting role for a creative and collaborative individual looking to lead on our member engagement, brand and marketing activity to ensure that the RCR is positioned as the global leader on all aspects of radiology and oncology. 

Reporting into the Head of Marketing and Digital, with three direct reports, you will lead on the promotion of all RCR activity to our members, ensuring they are engaged and updated, while feeling valued, listened to and part of an innovative community at the heart of healthcare. You’ll be a confident and skilled communicator, who is able to create clear, compelling, and effective copy. You will build communication plans and campaigns that share the wide range of RCR services with all our audiences, and build an RCR brand that is innovative, authoritative and inspiring. 

What you’ll do: 

• Evaluate and develop the way we use our communication channels to ensure they are creating impact and engagement with key audiences. 

• Support other teams to build engagement around our events, training courses, products and services through effective communications and promotion. 

• Oversee the delivery of our printed publications and collateral. 

• Manage corporate communications activity, including design and branding. 

• Work collaboratively with the wider team and other colleagues to develop cross-organisational plans to promote RCR activity 

• Oversee the development of an audience ad data-led approach to engagement. 

• Translate key objectives and insights into action plans that achieve results.   

What you’ll need: 

• Experience managing operational day to day communications activity 

• Experience creating content and narrative to drive engagement 

• Ability to problem solve in a creative way 

• Experience of line management 

• Excellent relationship building and interpersonal skills 

• Strong copywriting and presentation skills, confident in writing for different audiences 

If you are looking for an opportunity to demonstrate your passion and experience in a charitable organisation with a great cause and ambitious goals, please find out more about the Communications and Brand Manager role, the RCR and how to apply by visiting the RCR website and reading the candidate pack.  

This vacancy closes 23:59 8 September 2024. Shortlist interviews are scheduled for 11 September and selection interviews for 17 September 2024 and will take place on site at our Central London office. 

We are hoping for an October 2024 start date. 

Job Title: Global Communications Officer
Reporting to: Senior Global Communications Manager
Contract Type: Full time (37.5 Hours) Permanent
Principal Location: London
Salary: £27,000-£30,000

Part 1: Role Purpose:

Street Child is looking for a dynamic, confident individual with a passion for communications and a drive to make a difference.

We need a Global Communications Officer who is adaptable, personable, has an attention to detail and is ready to tackle any task with gusto. We are looking for someone who can drive forward our owned channel development, grow our website traffic and social media channels whilst maintaining strong platform engagement rates to generate fundraising.

Our ideal candidate will also create fresh campaigns with market cut through, develop clear, creative collateral, support our growing global advocacy efforts and identify opportunities for telling stories from Street Child’s programmes around the world. An eye for design and some basic editing skills is a bonus. 

Part 2: Key Responsibilities:

1. Social channel content creation, maintenance and development

• Lead on the development and maintenance of the Street Child social channels, pushing forward our social strategy with a relentless focus on growth and engagement. Develop, create, and manage engaging content for our social media platforms (e.g., Instagram, Facebook, X, LinkedIn, TikTok), including identifying strategies for viral and timely content.
• Craft compelling copy and visuals that align with our brand voice and promote Street Child programmes around the world.
• Identify and leverage emerging trends and opportunities for Street Child’s social media presence.

2. Day-to-day website content updates & maintenance

• Lead on the day-to-day content updates and maintenance of the Street Child website, working to a turnaround time of 48 hours for business-as-usual activity.
• Work with external web developers to ensure Street Child’s website is optimised for raising awareness of our work, engaging supporters and raising funds.
• Develop high-quality written and visual content optimised for web, including managing our blog to ensure a steady output of content on Street Child programme areas, including primary education work, education in emergencies, and humanitarian programmes.

3. Communications resource for global fundraising teams

• Support the strategic development and communications needs of European and North American entities, ensuring a strong cohesive global voice for Street Child.
• Support global fundraising teams on all communication resource needs, including but not limited to event publicity/promotion, key appeal content and community resource generation.
• Support the creation of content/collateral for fundraising teams.
• Support the development of corporate communications, including but not limited to the design of impact reports, event promotion and publicity.
• Work with colleagues in other fundraising teams to establish communication calendars and plan for their respective areas of work, identifying communication needs and deadlines ahead of time.

4. Global advocacy communications support

• Support the delivery of global advocacy events, such as UNGA and World Economic Forum.
• Support corporate communications strategies around global advocacy events, such as UNGA and World Economic Forum.
• Craft compelling advocacy messages for Street Child-owned channels, working closely with our global programmes experts to position the organisation as though-leaders in the global education sector.

5. Wider MMC support

• Support the delivery of key content and assets for media.
• Support the contracting of in-country photographers and videographers.
• Support the individual giving donor mapping and communications development, helping to deepen and develop our donor relationships and increase unrestricted fundraising.
• Able to represent Street Child appropriately both internally and externally.
• Carry out all reasonable requests that are within the broad remit of the role.
• Support the delivery of the Annual Report.

FICS is seeking a creative and committed Communications Officer to join the Development and Communications team. The purpose of this role is to deliver FICS' communications strategy, expanding our reach and producing engaging and accessible content. This role sits as part of the Development and Communications function, serving both the advancement of FICS’ theory of change as well as working with the programmatic teams in a support capacity. In this position, you'll thrive on collaboration, working closely with various teams and working in a busy, adaptive environment. 

Digital Enablement Officer

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Position: SIT40 Digital Enablement Officer

Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £35,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 15 September 2024

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

This role of the Customer Enablement Officer works as part of the Technology team to ensure that our people have the best experiences in their use of technology and that the technology is fit for purpose and meets the needs of the outcomes that our people want to achieve.

Key responsibilities include:

· Ensure that staff use technology in a way that gives them the best experiences.

· Help staff enable operations and processes using technology

· Support users in adopting changes to digital solutions & processes.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Facilitating targeted workshops that involve specific delivery of knowledge sharing around current/new functionality in our digital solutions.

About You

You will have experience of:

· Good Experience working in a customer/business partner-facing role

· Some Experience of working in a technology delivery/support role

· Excellent interpersonal and collaboration skills to involve a diverse group of stakeholders - which is key to the role.

· Skilled at requirement gathering and problem-solving.

To fulfil the role, you must be resident in the UK and have the right to work in the UK

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.