Digital communications manager jobs in gloucester, gloucestershire

This is a fantastic opportunity for a proactive individual who enjoys working collaboratively to join Waterloo Uncovered as Administrative Assistant.

Waterloo Uncovered is the ground-breaking charity that combines world-class archaeology with veteran recovery and wellbeing.  Since 2015 we have been supporting veterans and serving military personnel, through programmes centred around the archaeology of the Waterloo battlefield.  For example, learning archaeological skills through excavation on the battlefield supported by a wellbeing team, bringing the artefacts discovered at Waterloo to beneficiaries in their community, or supporting beneficiaries to explore archaeology and history of conflict through our online programme.  All our programmes link conflicts past to conflict present, as beneficiaries uncover, recover and discover.  

As Administrative Assistant you will be part of our small, dynamic, and passionate team, which is supported by an extensive network of volunteers.  You will work closely with the Chief Executive on all aspects of our administration in support of our operational delivery, communications, fundraising and outreach.

Key responsibilities:

• Programme administration, engaging directly in support of beneficiaries for onboarding, logistics and follow up, answering enquiries and general tasks.

• Customer service, responding to email and telephone enquiries and correspondence.

• Database and spreadsheet management, including managing contacts and suppliers, as well as donor and volunteer data on our CRM system and digital filing.

• Processing financial and accounting requirements, including invoices, payroll, expenses and supplier payments.

• Virtual office support, arranging meetings and team events, providing secretariat to Trustee Board, office contracts, suppliers and administration.

• Researches as requested, complies and summarises information for drafting applications for grants and trusts, managing fundraising pipeline and tracking, reporting schedules and reports.

• Administration of social media accounts, support to drafts of newsletter and impact reports, and other communication initiatives.

• Event administration, including bookings, logistics and support to outreach and event delivery.

What you will need

• Strong written and verbal communication and interpersonal skills, able to present a professional and positive image for the organisation.

• Ability to work under pressure, with accuracy and minimal supervision, with a proactive approach to problem solving and process improvement.

• Data management and entry skills, including the ability to maintain and improve data and information digital filing systems, with accurate record keeping.

• Digital literacy,  proficiency on google suite, microsoft, and social media (e.g. linkedin, facebook), able to present information accurately and clearly.

• Excellent organisational, time management and collaborative skills, able to work with a range of stakeholders.

• Experience of working within the charity or similar sector in an administrative role.

• Communications and / or social media experience.

How to apply

Application is by way of a CV and Covering letter.  The closing date for applications is 5pm on Monday 5 May. Interviews will take place around 12-13 May.  Please indicate in your cover letter any dates of unavailability.

Please note that this role is remote, but the successful candidate will be required to travel to team days in London at least twice per month at their own cost.

Kentown Support is a new charity, here to ensure that every child with a life-limiting condition and their family across the UK has access to a model of integrated community children’s palliative care. We will:

· REPLICATE and roll out the Kentown model to reach more children;

· CREATE sustainable teams around the child and family; and

· EQUIP professionals and parents/carers with the knowledge and expertise to deliver the best health and social care for children with life-limiting conditions through high-quality research, education and training.

Our Marketing and Communications Manager will play a key role in growing our reach and influence, building Kentown Support’s brand across the children’s palliative care sector.  

In this home based role, you will use your creative flair to develop and deliver strategic communications and marketing plans to our audiences using a range of channels. Working closely with colleagues, partners and service users, you will lead and implement all aspects of our communications’ strategy: Brand management & development, Web & social media, PR & Media and Storytelling & publishing.

We are building a compassionate and high performing organisation at Kentown Support.  We are looking for an ambitious, energetic and collaborative colleague who has both a passion for their work and the difference it can make to children and their families. This is a rare opportunity to join an incredible charity at the beginning of its journey.

With the privilege of starting a new organisation is the ability to define the way in which we work.  We are creating an environment based on trust and integrity with everyone’s wellbeing at the of core of its success.  More traditionally, Kentown Support also offers 25 days’ holiday (pro rata) with an additional day off in your birthday month, 2 paid volunteering days (pro rata), an employee assistance program (including death in service) and 6.5% employer’s contribution to our workplace pension.

Job offer – Communications Manager (Digital and Social Media)
Location: Home-based/Remote. Must be based in the UK, Germany or Spain
Travel required: 25 days / year (approx.)
Deadline for applications: 9 May 2025

Applications without cover letter and writing sample will be automatically rejected.

Myeloma Patients Europe (MPE) is offering an exciting position as Communications Manager (Digital and Social Media) in a dynamic European non-profit patient advocacy organisation. This role will help deliver the MPE communications strategy, providing both strategic and operational support across the organisation, and ensuring that MPE is increasing our reach and impact to improve the lives and experiences of myeloma patients.

As Communications Manager (Digital and Social Media), you will work with the Head of Communications and other key staff across to the organisation to:

• Implement MPE communications strategy, monitor and improve MPE reach, and increase impact with key stakeholders
• Develop and disseminate strong and relevant messaging for key stakeholders     
• Monitor and evaluate our performance and reach across digital and social communications channels

This will include working on the following core activities and tasks:

Digital communications (40%)

• Writing, editing and updating content for the MPE website (i.e. using WordPress, Elementor and other content management systems)
• Developing written and graphic content for MPE programme specific websites (such as MPE Navigator and Myeloma Access Atlas)
• Collaborating with relevant MPE staff on digital content development and publication
• Designing educational and promotional materials including leaflets, reports, patient materials, campaign materials and social media adverts/cards/images
• Supporting the Head of Communications with the development and management of monthly E-newsletter content, webinars and other relevant communications activities
• Developing multi-media communications campaigns

Social media (40%)

• Leading MPE social media and content planning, maintaining and developing our content so that it engages our audiences, supports our messaging and strategic goals   
• Managing MPE social media sites – LinkedIn, Facebook, etc, monitoring and advising on ways to increase reach
• Developing an annual content calendar reflecting significant internal and external events

Video filming and editing (15%)

• Supporting development of interview content with stakeholders (such as doctors, patients and other stakeholders)
• Video filming at various events, including medical congresses and the MPE Annual Masterclass
• Video editing and dissemination

Other (5%)

• Staff meetings, annual events, providing communications support to MPE team and other ad hoc communications tasks as required.

About you:

Essential

• Minimum of four years of relevant professional experience in communications role or equivalent
• Demonstrable experience of writing and developing communications content , social media posts, news stories and articles (this will be tested at interview)
• Experience of stakeholder engagement and increasing reach of an organisation via communications channels
•  Ability to explain and communicate complex topics to diverse and lay audiences
• Basic digital design skills
• Excellence in writing, proofreading and editing in English. The ideal candidate will be a native English speaker
• Editorial and storytelling skills
• Strong knowledge of social media channels and ability to use analytics tools
• Experience using WordPress and/or other content management systems
• Self-motivating, flexible approach and ability to work with an international team in a virtual setting

Desirable

• Relevant degree in communications, English or comparable
• Design expertise and ability to use Adobe software (InDesign, Illustrator, Photoshop and Premiere) as well as other platforms such as Canva or PowToon
• Experience of video filming and edition
• Experience in patient advocacy or non-profit healthcare organisation

We offer:

• A permanent position with flexible hours in a remote setting
• An exciting position in a European non-profit organisation in the emerging fields of patient-centred healthcare and patient advocacy, working together with key patient advocacy leaders across Europe
• An opportunity to integrate in a young, dynamic and multi-cultural team working from different European cities

About MPE

Myeloma Patients Europe (MPE) is an umbrella organisation of myeloma and AL amyloidosis patient groups across Europe. MPE currently has 52 members based in 33 countries. The mission of the organisation is to drive advocacy by empowering the myeloma community through research, education and collaboration. We achieve this through a team of dedicated staff, volunteers, members who work to accomplish our strategic goals:

• Drive improvements in access to timely diagnosis, optimal treatment and care
• Lead the development of robust patient research to improve experiences, outcomes and access for myeloma patients and their families
• Strengthen and empower MPE members to best support patients and enhance the impact of advocacy
• Amplify the influence and impact of MPE and its initiatives.

Learn more about our programmes: ww w. mpeurope. org

If you wish to apply, please send your CV, cover letter as well as a short writing sample to recruitment @ mpeurope. org.
The cover letter should ideally be no longer than 1 page
The writing shample should be e.g., a press release, article, newsletter or samples of social media content/posts.

Applications without the cover letter and writing sample will be automatically rejected.

The deadline for applications is 9 May 2025 and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.

If you have any questions, please also do not hesitate to contact us at recruitment @ mpeurope. org

Job purpose

To support and deliver effective communications, including marketing and digital engagement activities, which raise awareness of Dementia Carers Count and foster connections with our community of carers, campaigners and donors. Your work will help us reach and support more carers, raise funds and campaign for changes which will ensure that no dementia carer feels isolated, invisible or alone. 

Key responsibilities  

•Understand our cause, linked issues, and how these are publicly perceived 

•Horizon scan to spot social and news trends as well as potential influencer targets 

•Manage our social platforms, keeping abreast of media and public zeitgeist about our cause and related issues. You will design and deliver paid advertising campaigns and monitor, respond, share, engage, comment on posts, according to our guidelines and with responsibility for reputation management 

•Share audience insights with colleagues to ensure effective stewardship of all our defined audiences 

•Support development of media relationships. You will curate press and media lists and respond to media queries, with shared out of hours responsibility.

•Draft statements and press releases and pitch ideas for articles and features, developing copy as needed and tracking coverage 

•Support user-led story telling as part of content creation, including interviewing carers about their experiences and identifying opportunities to share carers’ voices in our materials 

•Draft website copy and develop assets for digital use and printed materials which communicate our key messages and brand and which support specific campaigns 

•Review and monitor evaluation and reporting metrics to provide regular and campaign-based management information relating to the success of digital and media activity 

•Support effective cross-organisational internal communication 

•Adhere to all relevant legislative and regulatory obligations relating to marketing, digital and communications 

•Carry out other duties commensurate with this post as requested. 

Communications Manager 

Salary: Up to £37,000 (rising to £41,000 after successful completion of probation period) 

Location: Home-based with some travel to London and visit communities in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire. 

Permanent, 37.5hrs/ week 

Closing date for applications: 27th April 2025  

First Interviews (Teams): 6 th May 2025  

Stakeholder Interviews (Teams): 12th May 2025  

Second Interviews (Teams): 15th May 2025 Interview 

It’s an exciting time at Camphill Village Trust and we’re looking for a Communications Manager to join our growing team! 

As the Communications Manager, you will create and implement a series of campaigns throughout the year to clarify our charity’s impact and amplify our mission. We're looking for those that can use compelling storytelling to lead impactful campaigns and influence our target audiences.

As a senior member of the team, you will take a lead on coaching and mentoring others and you will support in shaping and delivering our communications strategy, ensuring our messaging is clear, consistent, and aligned with our vision.

You'll work closely with colleagues across the charity to develop and deliver campaigns that increase the awareness of our brand, the impact of our work and the change we believe is needed. 

What you’ll bring to the role: 

• Experience as a communications manager or in a similar role 

• Experience of developing and implementing strategic communications plans

• Exceptional written and verbal communication skills with a talent for storytelling and producing a range of written materials including press releases, media statements, fundraising copy etc

• Proficiency in digital communications, including managing websites, social media platforms, and analytics tools 

It would be advantageous to come from the charity, non-profit, or social impact sector, however this is not essential. Please state in your supporting statement how your values align to ours and why you wish to work in this sector.

Location & Travel  

Home-based with travel to visit Communities in Hertfordshire, Gloucestershire, Yorkshire, and Worcestershire. You will also be expected to visit London every few months. Occasional overnight stays will be required. Ideally you will be located within travel corridors of Midlands to London or Manchester to York.

Excited?  

Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference.

Your application should include your CV and a supporting statement of no less than one page detailing why you would like to work for the Trust and how your skills and experience meet the job description and person specification (see attached Job pack). 

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be.

About the role 

Are you an organised, proactive individual with a passion for supporting a dynamic team? This exciting and important role offers the opportunity to contribute to the smooth operation of a growing charity while helping so shape its external communications and marketing strategy.

We are looking for a Communications and Marketing Assistant to support the Head of Communications and Marketing at ASC. In this role, you will help to create, support, and deliver the charity’s external communications and marketing strategy, working closely with ASC teams, including the Executive and Senior Leadership teams. You will gain valuable insights into our work and help deliver and evaluate activities that lead to the effective positioning and promotion of the charity.

Responsibilities

• Content Creation:
  • Drafting and editing engaging content for various channels (website, social media, email, print). 
  • Creating and updating website content.
  • Developing and creating a newsletter to engage an audience of followers.
  • Writing and broadcasting external emails.
  • Creating templates for ASC-wide use based on brand e.g. PPT templates.
• Stories Database
  • Managing a database of case studies that are gathered through ASC case work and through digital channels.
• Social Media Management:
  • Managing and monitoring social media channels, responding to enquiries, and engaging with supporters. 
  • Contributing to the development of social media strategies for specific projects. 
  • Sharing key messages and calls to action on social media accounts. 
• Campaign Support:
  • Assisting with the development and execution of marketing campaigns.
  • Tracking campaign performance and providing data analysis. 
  • Collaborating with the Exec and Leadership to identify comms opportunities.
• Podcast:
  • Recording and editing.
  • Graphic design using CANVA to accompany the above.
• Other Duties:
  • Responding to queries from the general public.
  • Attending meetings, events, and conferences. 
  • Liaising and building relationships with journalists and other key stakeholders where required.
  • Providing general administrative support to the marketing and communications team. 

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

Person Specification

All staff at ASC are expected to share and demonstrate our values. In addition to our values, you will also need to be able to demonstrate or tell us about the following areas at your interview: 

• Personal Attributes
  • ​Purpose driven with an commitment to our mission and values.
  • Commitment to working within the principles of equity, diversity and inclusion, with a particular interest in disability rights.
  • Willingness to support colleagues and contribute positively to team objectives.
  • Solution orientated, with the ability to anticipate needs and resolve issues independently.
• Experience
  • Experience in the field of External Communications & Marketing, preferably in the charity sector.
  • Experience in using various communication channels, including digital platforms and social media.
• Skills
  • ​Excellent written and verbal communication skills, with the ability to identify, simplify, and convey key messages clearly and effectively.
  • Ability to tailor messaging for different audiences.
  • Ability to assist with social media strategy planning and content scheduling, including researching trends and drafting engaging posts to support campaign goals.
  • Analytical with the ability to track and evaluate campaign performance to provide actionable insights.
  • Ability to organise and prioritise tasks in a changing environment.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge
  • Understanding of digital marketing including content creation, social media management and how digital platforms (e.g. social media, email, websites) can enhance engagement.

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

• An up-to-date CV
• A completed diversity monitoring form
• A supporting statement of no more than two pages, addressing:
  • The essential requirements of the person specification

If you want support applying, contact us using the email address above.

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

Closing date: 12:59pm on Wednesday 30th April 2025

Shortlisted candidates will be asked to complete a selection exercise prior to their interview

Interviews will take place on the 19th & 20th May

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Data and Digital Services Manager

We are seeking a strategic and collaborative digital leader to help deliver a bold new data system for Scotland’s nature.

Position: Data and Digital Services Manager

Salary: £35,000 – £39,000 per annum, depending on experience

Location: Fully remote (with some UK travel)

Hours: 35 hours per week. Flexible working available. Part-time (minimum 28 hours/week) considered for the right candidate

Contract: Fixed-term to 31st March 2026

Closing Date: 9am, Monday 28 April 2025

Interview Date: Week commencing 5 May 2025 (TBC)

About the Role

The charity’s mission is to make data work for nature. The Better Biodiversity Data (BBD+1) programme is a bold new step towards transforming how biodiversity data is managed, accessed and used to support conservation, planning and policy decisions in Scotland.

As the new Data and Digital Services Manager, you’ll play a vital role in implementing and supporting a new, shared biodiversity data system developed with and for Scotland’s biodiversity community. This is a hands-on, highly collaborative role where you will:

• Work closely with local environmental records centres (LERCs), NGOs, recording groups, government agencies and developers

• Support system configuration and data migration activities

• Lead ongoing digital service delivery and user support

• Build strong relationships and drive user-focused development

• Contribute to the long-term sustainability of a nationally significant biodiversity data infrastructure

This role sits at the heart of an ambitious and funded project, based on the recommendations of the Scottish Biodiversity Information Forum (SBIF) Review and delivered in partnership with NatureScot and the Scottish Government.

About You

We’re looking for a confident digital services lead or data manager who is:

• Experienced in managing data systems or services in multi-stakeholder environments

• Skilled in data standards, integration and system support

• A great communicator, collaborator and problem-solver

• Comfortable working independently in a fully remote role

• Passionate about using data to drive change in environmental or public sectors

Experience in biodiversity, conservation or not-for-profit sectors would be a bonus, but not essential.

About the Organisation

The organisation is a UK-wide charity working to improve the collection, management and use of biodiversity data. With a fully remote-working team who meet four times a year in person across the UK. A Living Wage and equal opportunities employer, committed to building a diverse and inclusive organisation.

Other roles you may have experience of could include:

Digital Services Manager, Data Systems Manager, Technical Project Manager, GIS and Data Lead, Environmental Data Officer, Information Systems Manager, Biodiversity Informatics Lead.

Key responsibilities:

Income Generation

• Drive online income generation through effective use of digital fundraising platforms, social media, and supporter journeys.
• Optimise and manage digital giving platforms, such as Funraisin, to increase donations and supporter engagement.
• Expand and enhance peer-to-peer fundraising, ensuring fundraisers have the tools and motivation to maximise income.

Digital & Social Media

• Increase digital reach and visibility, making sure fundraising messages are seen and acted upon.
• Leverage social media fundraising tools, such as Elovate (CommittedGiving), to improve donor retention and engagement.
• Use AI-powered tools to streamline prospect research, automate content personalisation, and optimise donor engagement.
• Develop and execute strategies to convert social media and website visitors into long-term donors.

Support & Collaboration

• Provide guidance and digital tools to e-volunteers and fundraising champions, enabling them to spread AvMA’s fundraising messages and attract donations.
• Analyse and report on digital fundraising performance, using insights to refine strategy and improve return on investment.
• Contribute to digital income diversification, exploring new revenue-generating opportunities such as online retail or supporter-driven fundraising products (e-commerce experience desirable).

Other Duties

• To undertake other duties as required commensurate with this post.
• To travel as necessary for events and fundraising activities

Paid Digital Marketing Manager – Membership
Reference: APR20256193
Location: Flexible in UK
Salary: £33,027.00 - £35,259.00 Per Annum, Pro Rata
Contract: 12 Months
Hours: Part-Time, 30 hours per week

Are you an experienced paid digital expert who is also passionate about nature? We're looking for someone to join our membership marketing team and deliver income-generating recruitment campaigns.

You will have proven expertise of managing the delivery of paid search, social and display advertising using a range of targeting techniques including macro demographic and internet-based targeting, as well as micro audience segmentation-based targeting and re targeting techniques. You will manage the media agency at delivery level to ensure this activity is planned and monitored closely and optimised regularly to maximise impact and ROI.

You will also work alongside direct marketing managers to integrate with paid offline and DM/EM campaigns and with the website team to optimise conversion across the join journey.

Essential skills, knowledge and experience:

• Experience in planning and running effective digital advertising campaigns across PPC, Paid Social and Display
• Ability to demonstrate a comprehensive understanding of digital marketing techniques within the media, targeting and creative areas of the role
• Experience in optimizing landing pages / sign-up journeys to improve the conversion rate/value from paid digital campaigns.
• Expertise in working with tracking, measurement and analytic tools used in paid digital media, including systems and software to support this
• Budget management of significant >£500k annual paid digital media budgets
• A good instinct for messages and creative that will drive conversion and income.
• Experience of working in a charity/fundraising team with an understanding of fundraising compliance would be an advantage.

Additional information

• This is a fixed term 12 month contract, for 30 hours per week, which can be worked across 4 of 5 days per week.
• You will work mainly from home so a strong internet connection is essential.
• Occasional travel to an RSPB office for team meetings may be required.

Closing date: 23:59, Sunday, 11th May 2025
We are looking to conduct interviews for this position on 20/21 May.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The RSPB is an equal opportunities employer. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application you will be asked to provide a copy of your CV and complete a short form. You will have the opportunity to explain how you meet the criteria set above in the cover letter section of the application form. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Communications Executive – Temporary (6 Weeks)
Fully Remote | Immediate Start
A fantastic opportunity has arisen for a talented Communications Executive to join a highly respected membership organisation on a 6-week temporary contract. This is a brilliant role for someone looking to contribute to meaningful work while further developing their communications experience in a fast-paced and supportive environment.
Key Responsibilities

• Produce engaging, high-quality content for a range of channels, including the website, email newsletters, and marketing materials.
• Ensure all communications are strategically aligned with organisational aims and effectively reach key audiences.
• Assist with the visual development and design of communications products and materials, ensuring consistency with brand guidelines.
• Support internal operations by improving administrative processes, including data input, file organisation, and content research.
• Carry out analytical research to support enhancements to digital engagement strategies.
• Coordinate logistics for events, ensuring professional and efficient delivery from planning through to execution.
• Research and write content that highlights the work and achievements of the organisation’s members.

Person Specification

• Demonstrable experience producing digital communications with strong content for websites, email campaigns, and social media.
• Excellent organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• A good visual sense with experience in creating well-designed and brand-aligned materials.
• Confident user of digital communications tools such as content management systems and email platforms (e.g. Mailchimp or similar).
• Strong IT skills, particularly with Microsoft Office (Word, Excel, PowerPoint).
• Comfortable using video conferencing tools such as Zoom and Microsoft Teams, with experience supporting online and/or hybrid events.
• Outstanding written and verbal communication skills with excellent attention to detail.
• Familiarity with CRM systems such as Salesforce, with the ability to maintain accurate data records.

What’s on Offer

• 6-week temporary contract, working remotely.
• Fully remote – work from anywhere within the UK.
• Daily rate: £133 (made up of £118 pay + £15 holiday pay)

This is an excellent short-term opportunity for a communications professional looking to make a real impact while enhancing their portfolio in the membership and non-profit sector.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. 

Join the Experts in Social Media Moderation

At Social AF, we are proud to be one of the UK’s leading social media moderation agency for the third sector. Working with some of the biggest household names, we support regional, national, international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From delivering community management to supporting virtual fundraising events, we’ve helped our charity partners raise over £25 million through digital campaigns. As our reputation and client base continue to grow, we’re seeking an experienced and strategic Social Media Moderation Manager to lead this next phase of our journey.

Why This Role Is Exciting

You’ll play a vital role in a high-growth, purpose-driven agency that’s making a real difference. This is an opportunity to:

•  Lead the development and growth of our social media moderation service - and grow with us

•  Build and nurture long-term relationships with our charity partners

•  Grow and manage a talented team of moderators and team leaders

•  Shape how charities interact with supporters online

•  Contribute to the strategic direction of a respected and fast-growing agency

What We're Looking For

Essential Skills & Experience

• 3+ years of hands-on social media moderation experience (either directly for a charity or via moderation agency)

• Proven experience in line managing and developing a high-performing team

• Excellent written and verbal communication skills

• Strong client relationship management abilities

• Exceptional organisation and time management

• High attention to detail and a proactive, self-starting approach

• Flexible and adaptable under pressure

• Strong team player with a collaborative mindset

Desirable

• Knowledge of social fundraising challenges and online supporter journeys
• Experience working within a digital agency or with multiple client accounts
• Understanding of community management metrics and reporting

How to Apply

Please read the job description in full before sending in your application. Apply by using the ‘Quick Apply’ function, please send:

1. Your CV

2. A short cover statement (max 300 words)

3. Responses to the following:

   • Please tell us about your experience of moderating charity social media accounts at scale. (Max 300 words).

   • Please tell us about your line management experience. (Max 300 words).

   • What excites you about joining Social AF? (Max 300 words)

Please note that we will only accept applications via the CharityJob website. 

At Social AF, we are committed to building an inclusive team that reflects the diverse communities we serve. We welcome applications from candidates of all backgrounds, identities, and experiences—even if you’re not sure you meet every requirement.

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.

Digital Marketing Lead

Be part of a Wilder Future

We are looking for a talented and experienced digital marketing professional with a passion for nature.

Join a Trust that protects and enhances the wildlife and wild places of Staffordshire and promotes understanding, enjoyment and involvement in the natural world.

Position: Digital Marketing Lead

Location: Remote (office working in Staffordshire, minimum 2 days per month)

Hours: Full time 35 hours per week

Salary: £29,000 - £36,000 per annum

Contract: Permanent

Closing Date: 9am on the 28th April 2025

Interview Date: Interviews will be held in person at the Wolseley Centre, during the week of the 6th May

The Role

The Trust had an income of £4.7m in year ending March 2024, excluding an exceptional legacy of £2.2m. To enable the charity to push ahead with this vital work to restore the natural environment across Staffordshire, income needs to be increased to £10m by 2030.

The Digital Marketing Lead will be the key contact for digital communications and marketing within the organisation, providing input into annual budgets and plans from the perspective of their expertise.

Your role will involve designing, testing, and delivering engaging campaigns, and mapping user journeys to enhance supporter experience. 

This position is a new one, and one of the key recommendations of a fundraising research assignment conducted at the end of 2024. 

This is an opportunity to make a difference. You will be a key part of a passionate and enthusiastic team who are building a wilder future for Staffordshire and inspiring more people to take meaningful action for wildlife.

About You

This is a unique opportunity for an ambitious and innovative storyteller to use their digital marketing skills to drive engagement and fundraising. You will be a motivated, resilient self-starter with experience of email marketing and engagement, including designing, testing and delivery for a complex organisation. The ability to create engaging content for various digital channels, a keen eye for detail and experience of crafting superb copy are essential.   

You must be familiar working with data and analytics to extract insight to continually drive performance of communications and have experience of mapping user journeys through all touch points, including social media and the website, to enhance the quality of supporter experience.   

Professional in any situation, you will be a strong ambassador for the Trust, passionate about the mission and able to share the vision across multiple audiences. 

This is a UK-based post and applicants must be living in and have the right to work in the UK. 

Benefits include:

• 10% Non-contributory Pension

• Employee Assistance Programme

• Life Assurance

• Salary Sacrifice schemes for cycle to work and Electric vehicles

• 25 Days basic holiday allowance, plus bank holidays, and extra Christmas leave

• 15% discount in our cafe

• PPE and uniform provided as required

The Organisation

Join the county’s leading conservation charity, committed to protecting wildlife and inspiring a lifelong love of nature. Our climate is in crisis and nature needs our help, but together we can make a difference. The 50-year vision is for a thriving county with wildlife at its heart, which everyone enjoys, values and wants to play their part in protecting and improving.

These are not jobs – these are careers. For staff, being part of the effort to address the climate and nature crisis makes working for here truly meaningful and rewarding.

As well as investing in the mission, the organisation invest in people and culture and are committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. There is also a range of benefits such as flexible working and an employee assistance programme.

You may also have experience in areas such as Digital Marketing, Digital Communications, Digital Marketing Lead, Digital Communications Lead, Digital Marketing Officer, Digital Communications Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

HOW TO APPLY:

WE ARE ONLY ACCEPTING APPLICATIONS SUBMITTED THROUGH OUR WEBSITE.

APPLICATIONS SENT VIA EMAIL OR OTHER METHODS WILL NOT BE CONSIDERED.

PURPOSE OF THE ROLE

Responsible for delivering marketing content to promote the mission, vision and values of the charity. Your primary goal will be to increase awareness and engagement with the work the Charity does.

ON APPOINTMENT, YOU'RE EXPECTED TO HAVE:

• Previous professional experience and hold most of the necessary skills for the role.

IN YOUR ROLE:

• You are expected to be able to work independently quickly post your induction with guidance and support for more challenging or complex aspects of this role; 
• You will carry out wide range of duties independently with guidance and supervision available; 
• You will contribute your knowledge and experience to the wider team / organisational development

KEY RESPONSIBILITIES

• With support from the Marketing Director, create and deliver content plans for charity fundraising and awareness campaigns.
• Take a lead role in developing a monthly marketing calendar to plan and schedule content in line with the overall Marketing Strategy
• Work directly with young people and through the Charity’s team to tell their stories, working to make this a positive, empowering experience for them.
• Prepare monthly analytics report and adjust marketing plans accordingly in discussion with Marketing Director.
• Write, design and send newsletters for charity stakeholders.
• Write, design and upload blogs posts on the Charity’s website.
• Write, design and schedule social media posts.
• With support from the Marketing Director, make updates and improvements to the Charity’s website.
• Monitor and respond to engagement on social media, maintaining a positive digital community. 
• Create press releases as requested and collaborate with PR partners to raise the profile of Caudwell Youth.
• Create designs for the Charity to use across all marketing channels, building strong relationships with all departments.
• Support consistent use of our brand across the charity 
• Support the volunteering function by implementing and evaluating digital advertising plans to recruit volunteer mentors, including by using social media and google ads grant.

TRAVEL & TEAM

• Some travel to events to take photos and videos for the charity.
• Some travel to work with young people.
• Endeavour to promote Caudwell Youth’s values in all that you do. 
• Be an ambassador for Caudwell Youth. 

ADMINISTRATION

• Work within budgets, properly justifying / accounting for expenditure.
• Ensure good administration, record keeping and reporting of all work undertaken in line with data protection and other regulations.

PARTNERSHIPS & LIAISON

• Work closely with the team and with key stakeholders to promote good communication and shared focus.
• Represent the Charity professionally and appropriately to other organisations.

TEAM ETHOS:

• Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure good communications and relationships within the team at all times.
• Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.

GENERAL:

• Act in a professional way at all times.
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

ESSENTIAL SKILLS AND EXPERIENCE

• A strong passion for working with young people and supporting the mission of the charity.
• Worked in a Charity for 1+ year.
• Ability to work independently, manage time effectively, and demonstrate initiative.
• Open to innovative approaches and collaborative working, particularly in the context of a growing and evolving organisation.
• A genuine commitment to personal development and continuous learning.
• Excellent communication and interpersonal skills, with the ability to engage confidently with a range of stakeholders.
• Highly organised, with the ability to manage multiple tasks and priorities effectively.
• Proficient in using Microsoft Office applications, including Excel and Microsoft Teams, with accurate typing and general digital literacy.
• A team player who can take direction, contribute ideas, and collaborate constructively.
• Strong attention to detail and a high standard of accuracy in all work.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Demonstrates a clear commitment to equality, diversity, and inclusion.
• Positive, proactive, and adaptable approach to work, with a flexible attitude to changing priorities.
• Must hold a full UK driving licence, have access to a vehicle, and hold appropriate business insurance.

DESIRABLE SKILLS & EXPERIENCE

• News and/or policy experience.
• Charity communications experience.
• Willingness and ability to adapt to new software systems and databases.
• Working knowledge of Data Protection regulations and ability to apply them appropriately.
• A sound understanding of safeguarding practices and the importance of confidentiality.

WHY WORK FOR US?

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Remote Working – Primarily working from home, with in-person meetings scheduled every other month
• Health Assured (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme (after 3 months)
• 25 days annual leave (pro-rata based on FTE) plus bank holidays (pro-rata), plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.